Network Operations Lead

At Severn Trent, our people are at the heart of everything we do.We'rein the top 5% of utility companies worldwide for employee engagement, andwe'reequally proud of our strong Glassdoor score - reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Our Waste Networks department has a great opportunity for you to join as our new Waste Network Regional Customer Lead.

Your main focus as the Regional Customer Lead is providing strategy input, drive and delivery of significant £ODI value across key customer metrics like C-Mex, sewer blockages, flooding and pollution response.

The successful candidate will be based at our Minworth site in Sutton Coldfield, covering Derbyshire and the Central East of the Midlands. You'll be responsible for leading a teamand delivering the highest standards of output and exceeding commitments to customers.

Ensuring Health, Safety and Wellbeing of our employees and customers is our number one priority in the role. Furthermore, you will be responsible for the overall operating budget of circa £30m and establish great working relationships with all stakeholders.

If you're passionate about customers, can lead change, drive improvement, embed best practice and are a great collaborator, then this role is for you.

• Overall custodian of the assets within your area, leading teams, and contract partners in the effective and efficient operation of our assets to defined standards. Ensuring strong supervision, supplier and quality management capability is in place.
• Responsible for third party contractor relationships and performance. Driving achievement to our defined standards and targets. Ensuring the customers experience of Severn Trent is exceptional.
• Establish great working relationships with all stakeholders e.g. Lead Local Flood Authority, Environment Agency, Councils, NGO's and Highways Authorities.
• To drive and own the customer experience throughout our works, to ensure exceptional customer service.
• Ensure assurance work is undertaken to guarantee effectiveness of delivery.
• Protect and enhance the environment. Deliver EPA 4 metrics, prevent and reduce pollutions.
• Lead Waste incidents and events, quickly resolving issues and managing risks.
• Lead on improvement initiatives on behalf of Severn Trent. Lead and embed transformation and change.

Proven experience in leading and achieving sustained performance improvements from a diverse workforce, indirect and direct would be beneficial. Furthermore, previous success and passion for delivering and leading a strong customer, commercial and health & safety culture would be desirable. Having a track record of driving performance, developing talent, rewarding high performers, and addressing poor performance would be required along with a full UK driving licence.

Skills and experience are important, but character, positivity, and a caring attitude matter too.We welcome people from allwalks of lifeand celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care.

• 31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to 20% of salary dependent on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Car allowance of £5,208 pa (pro-rata whereappropriate)
• Private medical cover, life assurance, incomeprotectionand personal accident cover
• Electric vehicle scheme and retail offers
• Two volunteering days per year