Severn Trent Water

At Severn Trent, our people are at the heart of everything we do.We'rein the top 5% of utility companies worldwide for employee engagement, andwe'reequally proud of our strong Glassdoor score - reflecting how much our peopleloveworking here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team. LET'S TELL YOU MORE Our Waste Networks department has a great opportunity for you to join as our new Waste Network Regional Customer Lead. Your main focus as the Regional Customer Lead is providing strategy input, drive and delivery of significant £ODI value across key customer metrics like C-Mex, sewer blockages, flooding and pollution response. The successful candidate will be based at our Minworth site in Sutton Coldfield, covering Derbyshire and the Central East of the Midlands. You'll be responsible for leading a teamand delivering the highest standards of output and exceeding commitments to customers. Ensuring Health, Safety and Wellbeing of our employees and customers is our number one priority in the role. Furthermore, you will be responsible for the overall operating budget of circa £30m and establish great working relationships with all stakeholders. If you're passionate about customers, can lead change, drive improvement, embed best practice and are a great collaborator, then this role is for you. Some of your other key accountabilities will include: Overall custodian of the assets within your area, leading teams, and contract partners in the effective and efficient operation of our assets to defined standards. Ensuring strong supervision, supplier and quality management capability is in place. Responsible for third party contractor relationships and performance. Driving achievement to our defined standards and targets. Ensuring the customers experience of Severn Trent is exceptional. Establish great working relationships with all stakeholders e.g. Lead Local Flood Authority, Environment Agency, Councils, NGO's and Highways Authorities. To drive and own the customer experience throughout our works, to ensure exceptional customer service. Ensure assurance work is undertaken to guarantee effectiveness of delivery. Protect and enhance the environment. Deliver EPA 4 metrics, prevent and reduce pollutions. Lead Waste incidents and events, quickly resolving issues and managing risks. Lead on improvement initiatives on behalf of Severn Trent. Lead and embed transformation and change. WHAT WE'RE LOOKING FOR Proven experience in leading and achieving sustained performance improvements from a diverse workforce, indirect and direct would be beneficial. Furthermore, previous success and passion for delivering and leading a strong customer, commercial and health & safety culture would be desirable. Having a track record of driving performance, developing talent, rewarding high performers, and addressing poor performance would be required along with a full UK driving licence. Skills and experience are important, but character, positivity, and a caring attitude matter too.We welcome people from allwalks of lifeand celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN 31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to 20% of salary dependent on company performance) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Family friendly policies (including, a year off fully paid maternity and adoption leave) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our 'Academy' Car allowance of £5,208 pa (pro-rata whereappropriate) Private medical cover, life assurance, incomeprotectionand personal accident cover Electric vehicle scheme and retail offers Two volunteering days per year LET'S GO

Severn Trent Water is seeking passionate Automation Engineers to join their Capital Delivery AI Transformation Team. The role involves identifying inefficiencies, automating processes, and improving workflows within the team. You will engage with users and redesign processes to maximize efficiency and unlock productivity. The ideal candidate has a degree in Engineering or Computer Science, with a strong understanding of automation tools like Power Automate and Python. Join a dynamic team and make a real difference in how we deliver value.

LET'S TELL YOU MORE With a new CEO with a huge focus on improving customer experience, we are building a brand-new team to focus on continuous improvement built from complaints, creating action to bring changes into the business to better serve our customers! The Data Specialist is the heart of the Executive Complaints team and is essential in delivering insight to all other areas of the team, for them to digest and build from. Whether that's taking learning, assessing patterns and trends or identifying priorities or risks. As the Data Specialist, you'll be using the data from multiple systems and creating a central hub for the information to be stored so it can be assessable and measurable. Whilst also creating bite sized visual updates and snippets of actions and updates for all audiences all the way up to STEC. This role will work Monday - Friday 37 hours a week, with flexibility on office base location as long as it is within our Region, and you are happy to frequently travel to our Head Office in Coventry. HOW WE WORK You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why we value in person moments to keep our culture alive and why for this role you'll usually find us in the office during our working hours. WHAT WE'RE LOOKING FOR Strong data analysis and manipulation skills, with experience working across multiple systems and datasets. Experience in designing and building dashboards or visualisation tools (e.g. Power BI or similar). Ability to structure, cleanse, and maintain high quality datasets. Strong attention to detail and commitment to data accuracy and integrity. Ability to communicate complex data clearly and effectively to a range of stakeholders. Experience working in a performance, reporting, or data driven environment. Investigation & Problem Solving - strong analytical thinking to assess complex, multi touchpoint complaints. Stakeholder Management & Collaboration. Regulatory & Risk Awareness - understanding of complaint handling regulations. Root Cause Analysis (RCA) Capability - linking complaints to broader business performance and recommending preventative actions. Data & Insight Literacy - interpreting MI dashboards and complaint trends and identifying emerging themes or repeat issues. System & Process Proficiency - strong use of case management / CRM systems. Prioritisation & Case Management. Attention to Detail & Quality Focus. Resilience & Professional Judgement. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We're looking for people who want to get involved, be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It's not just a job; it's a career. We offer benefits that reward great work and award winning training to help you reach your potential. You'll also contribute to the environment and community. Some of our benefits include: 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year). Annual bonus scheme (of up to £2,250 per annum based on company performance). Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%). Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate. Dedicated training and development with our 'Academy'. Electric vehicle scheme and retail offers. Family friendly policies. Two volunteering days per year. LET'S GO We can't wait to hear from you. Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care. AMP8, our next five-year regulatory period, will see us launch our biggest and most complex investment programme of almost £13bn, of which £6bn will be delivered through our capital programme. This is more than double the size of the AMP7 capital programme and is an opportunity to drive real change. As part of that transformation, we're building new capabilities that will help us deliver smarter, faster and more effectively than ever before. One of the boldest is our Capital Delivery AI Transformation Team - a high profile team created to help unlock major value across AMP8 and AMP9, with an ambition to deliver around £0.5bn of value across the programme. This team exists to challenge how things have always been done. It brings together agile thinking, emerging technology and practical delivery to create solutions that remove waste, improve speed and unlock better outcomes across capital delivery. A huge part of that opportunity is making it easier for our people to do their jobs. Every day, teams across Capital Delivery spend time on repetitive tasks, manual data entry, reporting and processes that could be automated. That's where our Automation Engineers come in. As an Automation Engineer, you'll help identify these opportunities and turn them into practical solutions that save time, improve quality and free up capacity for the work that really matters. Whether it's automating workflows, integrating systems or simplifying complex processes, you'll play a key role in helping deliver the future of Capital Delivery. It could be one of the biggest challenges of your career. If you want to do more because you care, we'd love to talk to you. We are looking for Automation Engineers to join our Capital Delivery AI Transformation Team and help remove waste, unlock productivity and transform the way we work. EVERYTHING YOU NEED TO KNOW Do you enjoy solving problems? Are you passionate about finding smarter ways of working? Do you love taking manual processes and turning them into efficient, automated solutions? As an Automation Engineer, you'll work within one of our Capital Delivery domains, helping to identify inefficiencies, redesign processes and deploy automation solutions that deliver measurable business benefits. You'll work closely with end users to understand their challenges, map current ways of working and identify opportunities to remove administrative burden and improve efficiency. From rapid tactical improvements through to larger strategic initiatives, you'll help deliver solutions that make a real difference to people's day to day work. This role combines technical capability with stakeholder engagement. You'll need to understand business problems, challenge existing processes and then build practical solutions that users genuinely adopt. Within this role you would : Design, build, test and maintain automation pipelines, integrations and workflow solutions across Capital Delivery. Deliver rapid automation improvements through the Tactical Pod operating model, often moving from idea to deployment in a matter of days. Develop reusable, scalable and well documented automation components that can be adopted across multiple teams. Engage with end users to understand pain points, challenges and opportunities for improvement. Map current processes and identify opportunities for simplification before automation is applied. Challenge existing ways of working and support the redesign of inefficient processes. Work with stakeholders to define requirements and prioritise opportunities based on business value. Embed security, governance and compliance considerations into every solution. Support deployment, user adoption, iteration and ongoing improvements following implementation. Measure adoption, efficiency improvements and benefits against agreed baselines. Participate in agile ceremonies including sprint planning, stand ups and retrospectives. Collaborate with GenAI Leads, Digital Engineers and wider technology teams to share learning and reusable assets. Technically lead, coach and mentor Automation Engineers and Digital Engineers, helping grow GenAI capability across the team and wider business. Define and track the value and benefits of GenAI deployment against agreed baselines, evidencing adoption, time savings and business impact. Help build confidence in GenAI across Capital Delivery, promoting approaches that are pragmatic, secure and grounded in operational reality. WHAT YOU'LL BRING TO THE ROLE Of course, it's important that we attract the right skill sets, and those with the right experience, but we value character, positivity and a caring attitude in equal weight. We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care because when you really care, you'll go above and beyond. When you really care you don't just talk about it, you do more. A degree in Engineering, Computer Science, Data Analytics or a related discipline, or equivalent practical experience. An understanding of automation technologies, workflow design and systems integration. Hands on experience building automation solutions using tools such as Power Automate, Python, RPA technologies or API integrations. Strong data manipulation and analysis skills using Python, SQL, Excel and/or Power Query. Experience mapping, analysing and redesigning business processes. A user focused mindset with the ability to understand operational challenges and create practical solutions. Strong stakeholder engagement and communication skills. The ability to prioritise effectively and deliver in a fast paced, agile environment. A proactive approach to problem solving and continuous improvement. AND IT WOULD BE GREAT IF YOU ALSO HAD: Microsoft Power Platform or Azure certifications. Awareness of secure development and data protection practices. Experience within one of our key domains - Waste, Delivery, Project Controls or Design. Familiarity with Generative AI, LLM tools or AI enabled automation. Experience working within engineering, utilities, construction or other project led environments. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do. And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that. Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite perks that you'll get being part of the Severn Trent family: 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (of up to £2,250, which is subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHAT'S NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

At Severn Trent, our people are at the heart of everything we do.We'rein the top 5% of utility companies worldwide for employee engagement, andwe'reequally proud of our strong Glassdoor score - reflecting how much our peopleloveworking here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team. LET'S TELL YOU MORE Our Waste Networks department has a great opportunity for you to join as our new Waste Network Regional Customer Lead. Your main focus as the Regional Customer Lead is providing strategy input, drive and delivery of significant £ODI value across key customer metrics like C-Mex, sewer blockages, flooding and pollution response. The successful candidate will be based at our Minworth site in Sutton Coldfield, covering Derbyshire and the Central East of the Midlands. You'll be responsible for leading a teamand delivering the highest standards of output and exceeding commitments to customers. Ensuring Health, Safety and Wellbeing of our employees and customers is our number one priority in the role. Furthermore, you will be responsible for the overall operating budget of circa £30m and establish great working relationships with all stakeholders. If you're passionate about customers, can lead change, drive improvement, embed best practice and are a great collaborator, then this role is for you. Some of your other key accountabilities will include: Overall custodian of the assets within your area, leading teams, and contract partners in the effective and efficient operation of our assets to defined standards. Ensuring strong supervision, supplier and quality management capability is in place. Responsible for third party contractor relationships and performance. Driving achievement to our defined standards and targets. Ensuring the customers experience of Severn Trent is exceptional. Establish great working relationships with all stakeholders e.g. Lead Local Flood Authority, Environment Agency, Councils, NGO's and Highways Authorities. To drive and own the customer experience throughout our works, to ensure exceptional customer service. Ensure assurance work is undertaken to guarantee effectiveness of delivery. Protect and enhance the environment. Deliver EPA 4 metrics, prevent and reduce pollutions. Lead Waste incidents and events, quickly resolving issues and managing risks. Lead on improvement initiatives on behalf of Severn Trent. Lead and embed transformation and change. WHAT WE'RE LOOKING FOR Proven experience in leading and achieving sustained performance improvements from a diverse workforce, indirect and direct would be beneficial. Furthermore, previous success and passion for delivering and leading a strong customer, commercial and health & safety culture would be desirable. Having a track record of driving performance, developing talent, rewarding high performers, and addressing poor performance would be required along with a full UK driving licence. Skills and experience are important, but character, positivity, and a caring attitude matter too.We welcome people from allwalks of lifeand celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN 31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to 20% of salary dependent on company performance) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Family friendly policies (including, a year off fully paid maternity and adoption leave) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our 'Academy' Car allowance of £5,208 pa (pro-rata whereappropriate) Private medical cover, life assurance, incomeprotectionand personal accident cover Electric vehicle scheme and retail offers Two volunteering days per year LET'S GO

Severn Trent Water is seeking a Data Specialist to join their Executive Complaints team in Coventry. This role will involve data analysis and the creation of dashboards to provide actionable insights for the organization. The ideal candidate should have strong analytical skills, experience with tools like Power BI, and a commitment to data integrity. You will work closely with various stakeholders and be part of a team dedicated to enhancing customer experience. Benefits include 28 days holiday, an annual bonus scheme, and a strong pension plan.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more because you care, we want you on our team. LET'S TELL YOU MORE We have a brilliant opportunity to join our Water Network Operations and Leakage department as an Assistant Water Network Technician. The role of the Assistant Water Network Technician involves assisting in the effective operation of the Distribution Network, particularly in managing leakage, while ensuring full compliance with all customer, regulatory, and company standards. You will support Water Network Technicians in achieving targeted leakage levels within district metered areas, including pressure management and leakage reduction. Your efforts will contribute to improving ODI performance and the overall serviceability of the Distribution network. In this role, you will assist in resolving network and customer issues, building relationships with internal and external stakeholders to facilitate the effective delivery of operational works. Your goal will be to minimize the impact on customers and their communities. WHAT WE'RE LOOKING FOR We are looking for someone with proven experience of working under pressure in times of high volume work and can proactively diagnose and solve problems first time. Having strong communication skills is vital for this role as you will be dealing with a variety of stakeholders. Additionally, if you are able to build strong relationships, then please apply using the link below. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We're looking for people who want to get involved, be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It's not just a job; it's a career. We offer benefits that reward great work and award winning training to help you reach your potential. You'll also contribute to the environment and community. Some of our benefits include: 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (of up to £1,500 per annum based on company performance) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Share save - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our 'Academy' Electric vehicle scheme and retail offers Family friendly policies Two volunteering days per year LET'S GO We can't wait to hear from you. Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care. AMP8, our next five-year regulatory period, will see us launch our biggest and most complex investment programme of almost £13bn, of which £6bn will be delivered through our capital programme. This is more than double the size of the AMP7 capital programme and is an opportunity to drive real change. As part of that transformation, we're building new capabilities that will help us deliver smarter, faster and more effectively than ever before. One of the boldest is our Capital Delivery AI Transformation Team - a high-profile team created to help unlock major value across AMP 8 and AMP 9, with an ambition to deliver around £0.5bn of value across the programme. This team exists to challenge how things have always been done. It brings together agile thinking, emerging technology and practical delivery to create solutions that remove waste, improve speed and unlock better outcomes across capital delivery. Within that team, Generative AI is playing a critical role in how we reshape delivery - helping us automate repetitive tasks, improve access to knowledge, support better decision-making and create new ways of working across the gated capital process. That's where this role comes in. As our GenAI Lead, you'll help shape how copilots, intelligent assistants, retrieval-based chatbots and agentic workflows are designed, built and deployed across Capital Delivery. This is your opportunity to lead the technical roadmap, define the standards, and make sure our GenAI solutions are secure, scalable, adopted and genuinely valuable. It could be one of the biggest challenges of your career. If you want to do more because you care, we'd love to talk to you. We are looking for a GenAI Lead to join our Capital Delivery AI Transformation Team, helping embed Generative AI into the future of delivery. EVERYTHING YOU NEED TO KNOW Are you excited by the practical application of Generative AI? Do you enjoy turning complex business challenges into secure, scalable technical solutions? Are you someone who can combine deep technical expertise with the ability to bring people with you? As our GenAI Lead, you'll be at the centre of how Generative AI is embedded into capital workflows. You'll lead the design, build and deployment of GenAI solutions including copilots agents and retrieval-based chatbots , helping accelerate Severn Trent's gated capital delivery process and supporting the wider transformation agenda. This role will own the Generative AI technical roadmap, ensuring our direction is aligned to the priorities of the AI Transformation Team and the wider business. You'll define the reference architecture, reusable components, engineering patterns and quality standards that make our GenAI capability both robust and repeatable. Within this role you will: Be a key stakeholder in shaping and continuously evolving the Generative AI technical roadmap, aligned to the team's pods and wider AI portfolio. Define the reference architecture, standards and reusable patterns used across the team, including prompt design, RAG pipelines, evaluation frameworks and guardrails. Make pragmatic build/buy and model-selection decisions, balancing performance, cost, scalability, security and maintainability. Lead the hands on design and build of GenAI products, including copilots, agentic workflows and retrieval based chatbots. Support the movement of prototypes into production through effective CI/CD, LLMOps, monitoring, testing and evaluation. Embed responsible AI, data protection and human in the loop controls into every solution from the start. Establish clear quality, evaluation and assurance standards, ensuring outputs are accurate, safe, explainable and fit for purpose. Work closely with engineers, digital teams and business stakeholders to translate real delivery challenges into practical AI enabled solutions. Technically lead, coach and mentor Automation Engineers and Digital Engineers, helping grow GenAI capability across the team and wider business. Define and track the value and benefits of GenAI deployment against agreed baselines, evidencing adoption, time savings and business impact. Help build confidence in GenAI across Capital Delivery, promoting approaches that are pragmatic, secure and grounded in operational reality. WHAT YOU'LL BRING TO THE ROLE Of course, it's important that we attract the right skill sets, and those with the right experience, but we value character, positivity and a caring attitude in equal weight. We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care because when you really care, you'll go above and beyond. When you really care you don't just talk about it, you do more. A degree in Computer Science, Software Engineering, AI Engineering or a related discipline, or equivalent professional experience. Strong understanding of Generative AI / LLM techniques, including RAG, agents, prompt engineering and evaluation. Knowledge of responsible AI, secure development and data protection practices. Demonstrable experience building and deploying production grade LLM / GenAI applications. Strong proficiency in Python and modern AI frameworks such as LangChain, LlamaIndex, vector databases, Azure OpenAI or equivalent. Experience deploying solutions into cloud environments such as Azure or AWS, using CI/CD and MLOps / LLMOps practices. A track record of technical leadership, coaching and mentoring engineers. The ability to translate complex business challenges into practical AI solutions and explain those solutions clearly to non-technical audiences. A delivery focused mindset, with the ability to balance speed, quality, governance and real business value. And it would be great if you also had: A relevant cloud or AI certification such as Azure AI Engineer. Familiarity with NIST or secure by design frameworks. Experience in engineering, construction, utilities or other capital intensive sectors. Familiarity with the Microsoft ecosystem, including Copilot, Power Platform and Fabric. Experience with the Anthropic ecosystem / ClaudeCode. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do. And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that. Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite perks that you'll get being part of the Severn Trent family: 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (of up to £2,250, which is subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHAT'S NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care. AMP8, our next five-year regulatory period, will see us launch our biggest and most complex investment programme of almost £13bn, of which £6bn will be delivered through our capital programme. This is more than double the size of the AMP7 capital programme and is an opportunity to drive real change. As part of that transformation, we're building new capabilities that will help us deliver smarter, faster and more effectively than ever before. One of the boldest is our Capital Delivery AI Transformation Team - a high-profile team created to help unlock major value across AMP8 and AMP9, with an ambition to deliver around £0.5bn of value across the programme. This team exists to challenge how things have always been done. It brings together agile thinking, emerging technology and practical delivery to create solutions that remove waste, improve speed and unlock better outcomes across capital delivery. Within that team sits our Moonshot Pod - the space where we think bigger, test what's possible and reimagine the future of delivery. This is not about small change. This is about redefining Severn Trent's capital delivery gate process into an AI-first, human in the loop operating model, and shaping the platform vision that could create £100m+ of value in AMP9. It could be one of the biggest challenges of your career. If you want to do more because you care, we'd love to talk to you. We are looking for a Moonshot Lead to join our Capital Delivery AI Transformation Team, helping redefine the future of delivery. EVERYTHING YOU NEED TO KNOW Are you excited by emerging AI and what it could mean for the future of infrastructure delivery? Do you thrive in ambiguity, love shaping new ideas, and know how to turn innovation into something practical, valuable and investable? As our Moonshot Lead, you'll own the most ambitious and forward looking initiatives in the team. You'll lead the development of our AMP9 AI Platform vision, exploring how we can connect people, process and data across disciplines to transform the way capital projects are planned and delivered. This role will sit at the intersection of strategy, innovation, experimentation and influence. You'll be leading research and proof of concept activity across technologies such as agentic AI, digital twins and advanced AI platforms, helping us understand where the biggest opportunities are and how to safely bring them into the business. RESPONSIBILITIES Own the Moonshot roadmap and shape the long term AMP9 single platform delivery vision. Reimagine the capital delivery gate process around an AI first, human in the loop model. Lead horizon scanning, research and proof of concept activity on emerging AI technologies, platforms and future capability. Explore opportunities across areas such as agentic systems, digital twins and advanced AI enabled workflows. Turn bold ideas into structured experiments, using clear prioritisation, MoSCoW analysis and defined pathways to MVP. Develop business cases for high potential transformation opportunities and support the case for investment. Build and manage partnerships with start ups, academia and technology vendors, bringing external innovation into the business safely and credibly. Influence senior leaders and engage effectively with the transformation steering committee and wider stakeholders. Establish robust baselines and active tracking to demonstrate moonshot value realisation and measurable business impact. Work collaboratively across Data Platform, Cyber Security, Technology, PMO, GenAI and Digital teams to ensure ideas are practical, secure and scalable. Create momentum around innovation, helping the organisation think differently about how delivery can work in the future. WHAT YOU'LL BRING TO THE ROLE Of course, it's important that we attract the right skill sets, and those with the right experience, but we value character, positivity and a caring attitude in equal weight. We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care because when you really care, you'll go above and beyond. When you really care you don't just talk about it, you do more. A degree (ideally postgraduate) in a STEM, AI or engineering discipline, or equivalent experience. A deep understanding of emerging AI / machine learning trends and platform architecture. Experience leading R&D, innovation programmes or 0-to-1 product initiatives. Strong strategic thinking, with the ability to create roadmaps, shape vision and build compelling business cases. Proven experience building and managing partnerships with start ups, academia or technology vendors. Strong communication and influencing skills, with the confidence to engage and challenge at senior stakeholder level. The ability to work comfortably in ambiguity and manage a portfolio of high risk, high reward opportunities. A mindset that balances innovation with pragmatism, helping ideas move from concept into something structured, testable and valuable. And it would be great if you also had: Knowledge of data platforms, digital twins or agentic AI at scale. Experience working in capital projects, infrastructure or utilities. Experience partnering with academic institutions or innovation ecosystems. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do. And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that. We do more, because we care. Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite perks that you'll get being part of the Severn Trent family: 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (of up to £2,250, which is subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHAT'S NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Severn Trent Water in Coventry is searching for a GenAI Lead to spearhead Generative AI capabilities within their Capital Delivery AI Transformation Team. This role involves shaping the technical roadmap for AI solutions and ensuring they are secure and scalable. The ideal candidate should possess a solid background in Generative AI, experience in deploying AI applications, and a degree in a relevant field. Severn Trent offers a range of benefits including 28 days holiday, an annual bonus scheme, and a strong pension plan.

Severn Trent Water is looking for an Observability and AI Ops Manager in Coventry. You will oversee the development, optimization, and capacity management of monitoring systems across the IT estate, ensuring reliable and efficient operations. This role requires proven experience with Azure Monitoring and SCOM, and a focus on innovation in IT operations. Enjoy a supportive work culture with flexible options, competitive benefits including bonuses and extensive holiday.

LET'S TELL YOU MORE Working as our first Observability and AI Ops Manager you will be able to create the role as you see fit! You'll be responsible for the oversight, development, and optimisation of monitoring systems and management tools across the IT estate. You will be ensuring that monitoring, alerting, and capacity management processes are reliable, efficient, and provide actionable insights to support proactive IT operations. Alongside this, we will want you to drive the implementation of modern monitoring platforms, build reporting frameworks for technical debt and capacity forecasting, and develop AI-driven operational solutions to improve resilience and service quality. You'll oversee the health and performance of our platforms, delivering actionable insights and forecasting to keep operations running smoothly. With a focus on innovation, you'll design solutions that evolve towards AI-Ops, enabling smarter, automated issue resolution. Collaboration is key-you'll work closely with infrastructure, applications, and service teams to ensure data is reliable and impactful. As the subject matter expert, you'll guide tool selection, set best practices, and advise senior stakeholders on future roadmaps. Leading a dedicated analyst, you'll champion operational excellence while driving continuous improvement through automation and data driven strategies. If you're passionate about shaping the future of IT operations, this is your opportunity to make a real impact. You'll be based at our Severn Trent Centre Head Office in Coventry. You'll work within our IT Operations team, reporting directly to the Head of IT Operations. With this being such a critical role, we're looking for someone who can join us for 37 hours a week, working Monday to Friday. HOW WE WORK You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it. WHAT WE'RE LOOKING FOR We'll be looking for you to have proven experience in building, configuring, and rolling out enterprise monitoring platforms and be able to demonstrate a strong knowledge and hands on experience with Azure estate, Azure Monitoring, and System Center Operations Manager (SCOM). A solid understanding of capacity management, forecasting, and technical debt reporting methodologies will be key to succeed in the role while your experience in delivering monitoring solutions that integrate with IT Operations processes and tooling will enable you to build credibility and integrate yourself into the department. Being able to translate monitoring and capacity data into actionable recommendations for engineers, managers, and senior stakeholders will be a key skill, as will your strong leadership and mentoring skills as you will be both managing and guiding technical staff. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It's not just a job; it's a career. We offer benefits that reward great work and award winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites: 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (of up to £2,225, which is subject to eligibility) Family friendly policies (including a year off fully paid maternity and adoption leave) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Two paid volunteering days per year LET'S GO We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.