Data specialist

With a new CEO with a huge focus on improving customer experience, we are building a brand-new team to focus on continuous improvement built from complaints, creating action to bring changes into the business to better serve our customers!

The Data Specialist is the heart of the Executive Complaints team and is essential in delivering insight to all other areas of the team, for them to digest and build from. Whether that's taking learning, assessing patterns and trends or identifying priorities or risks.

As the Data Specialist, you'll be using the data from multiple systems and creating a central hub for the information to be stored so it can be assessable and measurable. Whilst also creating bite sized visual updates and snippets of actions and updates for all audiences all the way up to STEC.

This role will work Monday - Friday 37 hours a week, with flexibility on office base location as long as it is within our Region, and you are happy to frequently travel to our Head Office in Coventry.

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why we value in person moments to keep our culture alive and why for this role you'll usually find us in the office during our working hours.

Strong data analysis and manipulation skills, with experience working across multiple systems and datasets.

Experience in designing and building dashboards or visualisation tools (e.g. Power BI or similar).

Ability to structure, cleanse, and maintain high quality datasets.

Strong attention to detail and commitment to data accuracy and integrity.

Ability to communicate complex data clearly and effectively to a range of stakeholders.

Experience working in a performance, reporting, or data driven environment.

Investigation & Problem Solving - strong analytical thinking to assess complex, multi touchpoint complaints.

Stakeholder Management & Collaboration.

Regulatory & Risk Awareness - understanding of complaint handling regulations.

Root Cause Analysis (RCA) Capability - linking complaints to broader business performance and recommending preventative actions.

Data & Insight Literacy - interpreting MI dashboards and complaint trends and identifying emerging themes or repeat issues.

System & Process Proficiency - strong use of case management / CRM systems.

Prioritisation & Case Management.

Attention to Detail & Quality Focus.

Resilience & Professional Judgement.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We're looking for people who want to get involved, be part of something bigger, and make a difference because they care.

It's not just a job; it's a career. We offer benefits that reward great work and award winning training to help you reach your potential. You'll also contribute to the environment and community. Some of our benefits include:

28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year).

Annual bonus scheme (of up to £2,250 per annum based on company performance).

Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%).

Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate.

Dedicated training and development with our 'Academy'.

Electric vehicle scheme and retail offers.

Family friendly policies.

Two volunteering days per year.

We can't wait to hear from you. Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.