Service Desk Analyst

SC Cleared Service Desk Analyst

Location: Reading (Onsite)

Rate: 230 per day

Contract Length: 6 months

Profile:
Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs.

Key Responsibilities

• Provide 1st/2nd line support via phone, email, and ticketing systems
• Troubleshoot and resolve desktop, application, and network issues
• Manage user accounts, permissions, and access requests in Active Directory
• Support Microsoft 365 (Outlook, Teams, SharePoint)
• Log, prioritise, and resolve incidents in line with SLAs
• Escalate complex issues to 3rd line teams where required
• Assist with onboarding/offboarding of users
• Maintain documentation and knowledge base articles
• Ensure compliance with security policies in SC-cleared environments

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.