IT Business Analyst

I'm supporting a client of mine based in Kent, seeking a new Technical Business Analyst to join their IT team.

Reporting to: Systems Design Manager

Salary: 32.000- 35,000

You will be supporting the operational and technical departments within the business, transforming requirements into system solutions.

You must have experience in the creation of process analysis, facilliation of workshops and creation of technical design documents/ user story documents

You must also have experience working with Waterfall, Agile or Kanban development methodologies

Responsibilities:

• Collaborate closely with stakeholders, Business Analysts, Developers and Test Analysts to gather requirements and translate business needs into clear technical solutions.
• Review and interpret user stories from operational teams, converting requirements into detailed technical design documentation for development teams.
• Communicate effectively with colleagues and stakeholders to understand change requests, explain system functionality, and recommend suitable technical approaches.
• Evaluate and identify the most effective delivery methods and processes, measuring outcomes to support continuous improvement.
• Work alongside Line Managers and project stakeholders to address challenges, escalate risks where required, and propose practical resolutions.
• Participate in project and change control meetings, ensuring alignment across key project teams and stakeholders.
• Produce and maintain high-quality project documentation, including project roadmaps, project plans, technical design documents, specifications, test scripts, procedure guides and system manuals.
• Analyse requirements and design solutions that ensure business objectives and acceptance criteria are successfully achieved.
• Manage tasks independently, delivering defined project outputs with minimal supervision.
• Identify opportunities for process and service improvements, providing recommendations to enhance efficiency and performance.
• Respond to project queries and provide updates and reporting to senior stakeholders where appropriate.
• Maintain accurate project administration and documentation to ensure all project information remains current and up to date.
• Support testing activities by defining test scope, creating test plans and test cases, executing tests, documenting defects and working with developers to resolve issues.
• Participate in out-of-hours implementation testing on a rota basis (approximately once per week), with time off in lieu provided.

About you:

• High competence in Microsoft - Visio, PowerPoint, Excel & Word.
• Knowledge of Azure DevOps or Click Up would be beneficial.
• Experience in SQL would be beneficial.
• An understanding of C#, Classic ASP, Java would be beneficial.
• Knowledge of the mortgage process would be beneficial.
• Experience in a Change Control environment including the creation of documents such as Project Roadmaps, Technical Design Documents, Specifications.
• Understanding / Experience of Waterfall, Agile & Kanban Methodologies
• Excellent analysis skills and logical approach to problem-solving.
• High attention to detail.
• Adaptability and Resilience to changing circumstances and acting in a manner that facilitates the change process.
• Redirects efforts proactively applying an understanding of the reasons to support colleagues.
• Recognises the need for change and makes recommendations accordingly.