Junior Operations Coordinator

Junior Operations Coordinator

Entry-Level Telecoms Support Role

Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.

Key Responsibilities

• Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues
• Log and manage customer faults accurately
• Provide basic troubleshooting support via phone, email, and service systems
• Escalate complex issues to internal teams or suppliers when required
• Keep customers updated on fault progress in a professional and timely manner
• Support the operations team with service checks, diagnostics, and administrative tasks

Desired Skills & Attributes

• Strong communication and customer service skills
• Organised with good problem-solving ability
• Positive attitude and willingness to learn
• Basic IT skills, including Microsoft Office and email
• Ability to work independently and as part of a team
• Interest in telecoms, technology, or technical support

Experience & Qualifications

No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous.

Why This Role

This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector.

This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms.

About Contract Personnel:

Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.

Contact Rosie or Hannah at Contract Personnel for more details today!