IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
23/06/2026
Full time
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Administrator Swaffham (6-12 month contract) This is a great opportunity for someone to come join our growing client, supporting the team in answering incoming calls (99% support requests) they currently receive around 500 calls per week. You will be required to ask questions about the user, location, contact details, availability and the problem based on a workflow and log that in our ticketing system. Our client will provide all the IT equipment and phone system / headset etc. £24,000 Hours 9:00am to 5:30pm Monday to Friday. 1 x Hour for Lunch. 25 x Days Holiday Pro Rata Requirements The person must have a very good phone manor. Very good people person and outgoing personality. Calm but can handle one call after another for sustained periods. Customer Service focused. Can follow process as every client has different requirements for logging tickets. Is good with IT we use a ticketing system, Outlook etc. Anyone with a future interest in working for an IT company would be good.
01/09/2025
Contractor
Administrator Swaffham (6-12 month contract) This is a great opportunity for someone to come join our growing client, supporting the team in answering incoming calls (99% support requests) they currently receive around 500 calls per week. You will be required to ask questions about the user, location, contact details, availability and the problem based on a workflow and log that in our ticketing system. Our client will provide all the IT equipment and phone system / headset etc. £24,000 Hours 9:00am to 5:30pm Monday to Friday. 1 x Hour for Lunch. 25 x Days Holiday Pro Rata Requirements The person must have a very good phone manor. Very good people person and outgoing personality. Calm but can handle one call after another for sustained periods. Customer Service focused. Can follow process as every client has different requirements for logging tickets. Is good with IT we use a ticketing system, Outlook etc. Anyone with a future interest in working for an IT company would be good.
