Production Support Engineer (Fixed Income)

Brand: HSBC

Area of Interest: Technology

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 15 May 2026

We're currently seeking an experienced professional to join our eRisk IT team in the role of Production Support Engineer (Fixed Income). eRisk IT focuses on the support and development of systems and processes for Global Banking and Markets FX and Fixed income business worldwide. eRisk IT is currently made up of staff based in Asia, London, New York and Canada.

You'll be responsible for production management and business-facing technical support for HSBC's in-house Fixed Income eTrading platforms. You'll primarily support the New York trading day, partnering closely with Trading, Sales, Quants and Middle Office/Operations to ensure platform stability, performance, and controlled delivery of change across electronic execution workflows. Weekend and holiday support is required on a rota basis.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Own production supports outcomes for Rates and Credit eTrading during the New York day, including incident leadership, prioritisation, and stakeholder communications
• Monitor and improve platform health (availability, latency, throughput), proactively identifying risks and driving remediation plans
• Support electronic execution workflows across venues and protocols (RFQ, streaming, order routing), including connectivity, session management, and venue specific behaviours
• Lead troubleshooting across pricing/quoting services, market data, order management, trade capture, and downstream integrations; coordinate cross team resolution where required
• Partner with Quants and engineering teams on pricing/curve related issues, releases, and production fixes; ensure appropriate testing and production readiness
• Manage change and release activities, ensuring controlled deployments, rollback readiness, and effective handovers across regions
• Drive problem management: root cause analysis, post incident reviews, and delivery of permanent fixes, automation, and monitoring improvements
• Partner with Middle Office/Operations to resolve trade lifecycle exceptions (allocations, confirmations, settlement breaks) where technology is a contributing factor

• Experience in FX or Fix Income low latency/electronic trading systems
• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund
• Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL) and at least one programming language (Java/C++/Python)
• Understanding of production management (ITIL) concepts

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .