Digital Project Manager

Area of Interest: Branch and Retail Banking

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 15 May 2026

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We're currently seeking an experienced professional to join our team in the role of Digital Project Manager.

You'll play a key part in HSBC UK's exciting, new Experience Design Team (XD), focused on designing and delivering the next-generation banking experience for all our customers. This is a unique opportunity to help support, shape and define the future of digital banking and deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you'll:

• Be responsible for defining project scope, developing plans, supporting and coordinating team activities, and managing delivery against specific project goals, on a diverse range of financial products and services
• Work closely with service, product, proposition and design leadership, as well as cross-functional partners, and other designers on the team to define and articulate a range of new future-state products, propositions, services and experiences
• Support the growth, development and impact of the XD team and promoting an insight-driven, design-led culture across the business
• Build and manage collaborative relationships with business teams, senior management, external partners and the XD team to facilitate and enable communication, understanding, cooperation and smooth, effective engagement between all parties.
• Understand all project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on.
• Foster high-performance and exceptional quality, enabling a culture of collaboration, innovation, and excellence in delivery across projects.
• Develop and manage delivery schedules on multiple (practise-led) work streams, across the end-to-end design lifecycle, from initial discovery to final handover and transition to business/development teams, tracking all agreed scope, timings and budget as required.

To be successful in this role you should meet the following requirements:

• Proven experience in program or project management within Retail Transformation environment
• Demonstrable experience of working in an Agile XD environment with a contextual, real-world understanding of design-thinking frameworks, user-centred research, service, product and content design
• Skilled and experienced with standard productivity and collaboration tools such as Office and Figma
• Experience managing the relationship with third party vendors
• Knowledge of common Experience Design techniques, frameworks and interdependencies in complex organisations
• Experience managing design projects and projects with high degrees of uncertainty
• Comfort working cross-functionally across business, technology, operations and senior leadership teams

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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