2nd Line Desktop Engineer x2 - Barrow-In-Furness

2nd Line Desktop Engineer x2 - Barrow-In-Furness
A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 32-36k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.

Duties

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs.

Experience:

• In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of

proficiency in Microsoft Office.
SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired
Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security
An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette
Working Knowledge of IT Service Management (ITSM) software (ServiceNow)