We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows Essential Skills/Qualifications Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSE
May 10, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows Essential Skills/Qualifications Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSE
Elevate your IT career with a pivotal role in a forward-thinking company, offering a generous salary of up to 45,000 and a comprehensive benefits package. This esteemed organisation is seeking a proficient 3rd Line IT Support Engineer to join their dynamic team, with the flexibility of hybrid working from a Leeds base. As a key player in the IT department, the successful candidate will enjoy the privilege of working with cutting-edge technologies, including Intune and Microsoft Office 365. This position is not merely a job but a chance to be at the forefront of technological advancements, ensuring seamless IT operations and contributing to the company's growth. The role demands a candidate with a robust technical background, possessing the ability to troubleshoot complex issues and provide high-level support. The ideal individual will have a proven track record in a similar capacity, with a deep understanding of IT infrastructure and a flair for problem-solving. Essential Skills and Experience: - Proficient in managing and configuring Intune and MS Office 365. - Demonstrable experience in a 3rd line support role, dealing with complex IT queries. - Strong knowledge of IT systems, networking, and security principles. - Excellent communication skills, both written and verbal, with the ability to convey technical information effectively. - A commitment to continuous professional development and staying abreast of the latest industry trends. In return, the company offers a nurturing environment where skills are valued and career progression is encouraged. The benefits package includes, but is not limited to, a competitive pension scheme, private healthcare, and a focus on work-life balance that is supported by the hybrid working model. Candidates who are eager to take on a challenging yet rewarding role within a supportive and innovative company are invited to apply. This is a chance to not just advance your career but to also make a significant impact within a leading organisation. To express interest in this integral role, please submit your CV and a cover letter detailing your suitability and experience.
May 10, 2024
Full time
Elevate your IT career with a pivotal role in a forward-thinking company, offering a generous salary of up to 45,000 and a comprehensive benefits package. This esteemed organisation is seeking a proficient 3rd Line IT Support Engineer to join their dynamic team, with the flexibility of hybrid working from a Leeds base. As a key player in the IT department, the successful candidate will enjoy the privilege of working with cutting-edge technologies, including Intune and Microsoft Office 365. This position is not merely a job but a chance to be at the forefront of technological advancements, ensuring seamless IT operations and contributing to the company's growth. The role demands a candidate with a robust technical background, possessing the ability to troubleshoot complex issues and provide high-level support. The ideal individual will have a proven track record in a similar capacity, with a deep understanding of IT infrastructure and a flair for problem-solving. Essential Skills and Experience: - Proficient in managing and configuring Intune and MS Office 365. - Demonstrable experience in a 3rd line support role, dealing with complex IT queries. - Strong knowledge of IT systems, networking, and security principles. - Excellent communication skills, both written and verbal, with the ability to convey technical information effectively. - A commitment to continuous professional development and staying abreast of the latest industry trends. In return, the company offers a nurturing environment where skills are valued and career progression is encouraged. The benefits package includes, but is not limited to, a competitive pension scheme, private healthcare, and a focus on work-life balance that is supported by the hybrid working model. Candidates who are eager to take on a challenging yet rewarding role within a supportive and innovative company are invited to apply. This is a chance to not just advance your career but to also make a significant impact within a leading organisation. To express interest in this integral role, please submit your CV and a cover letter detailing your suitability and experience.
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they re currently looking for a 3rd Line Service Desk Engineer to join their expanding team. The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies clients to ensure the performance and reliability of their IT systems run seamlessly. You will have the opportunity to be involved in projects, if you don t have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
May 10, 2024
Full time
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they re currently looking for a 3rd Line Service Desk Engineer to join their expanding team. The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies clients to ensure the performance and reliability of their IT systems run seamlessly. You will have the opportunity to be involved in projects, if you don t have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
SysAdmin / IT Support Engineer - 5 days - 65,000 - Reading We are working with a software house that works towards improving the NHS with their award winning application. This software is crucial for the operational processes of organisations within the medical industry. The company is experiencing organic growth and is looking to move to a SaaS product in the near future. It's a busy period for them so they want to expand the team by hiring a senior IT Support Engineer to join a squad of 8. You will be doing troubleshooting, providing support and working with DevOps tools. The Requirements: Kubernetes Terraform Linux Application Support Expereince investigating and troubleshooting issues If interested, please submit your CV now and we will provide full details for that opportunity. Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 10, 2024
Full time
SysAdmin / IT Support Engineer - 5 days - 65,000 - Reading We are working with a software house that works towards improving the NHS with their award winning application. This software is crucial for the operational processes of organisations within the medical industry. The company is experiencing organic growth and is looking to move to a SaaS product in the near future. It's a busy period for them so they want to expand the team by hiring a senior IT Support Engineer to join a squad of 8. You will be doing troubleshooting, providing support and working with DevOps tools. The Requirements: Kubernetes Terraform Linux Application Support Expereince investigating and troubleshooting issues If interested, please submit your CV now and we will provide full details for that opportunity. Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
Project Engineer Yorkshire Up to 55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Yorkshire and we are currently looking for a Project Engineer to join their expanding team. The successful 3rd Line and Project Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: BAU Support Leading projects Mentoring junior members of staff Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Azure Migration projects The ideal candidate will have: Experience in an MSP In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint DHCP / DNS Working with storage and backup Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this Project Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
May 10, 2024
Full time
Project Engineer Yorkshire Up to 55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Yorkshire and we are currently looking for a Project Engineer to join their expanding team. The successful 3rd Line and Project Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: BAU Support Leading projects Mentoring junior members of staff Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Azure Migration projects The ideal candidate will have: Experience in an MSP In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint DHCP / DNS Working with storage and backup Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this Project Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We are looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Job Description Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing
May 10, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We are looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Job Description Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
May 10, 2024
Full time
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
Role: 3rd Line Network Support Vacancy Salary: 50,000 Location: London Are you an experienced Network Support Engineer looking for the next challenge in your career? If so, this could be the perfect opportunity for you! We are currently working with one of one of London's most up and coming managed service providers who are looking for a network support engineer to help lead their networking services for their global customer base. Working directly with the heads of IT you will be a focal point for networking related issues and fixes looking to build a team of network engineers around you. The requirements Expert trouble shooting skills Experienced in change requests and hands on support of network issues Assisting with projects and network designing Taking full ownership of router, switch and firewall related incidents to completion Working in a fast-paced environment with a wide array of devices CCNA/P or equivalent level of experience If you or anyone you know would like to be considered for this exciting opportunity, please don't hesitate to apply with an up-to-date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: 3rd Line Network Support Vacancy Salary: 50,000 Location: London Are you an experienced Network Support Engineer looking for the next challenge in your career? If so, this could be the perfect opportunity for you! We are currently working with one of one of London's most up and coming managed service providers who are looking for a network support engineer to help lead their networking services for their global customer base. Working directly with the heads of IT you will be a focal point for networking related issues and fixes looking to build a team of network engineers around you. The requirements Expert trouble shooting skills Experienced in change requests and hands on support of network issues Assisting with projects and network designing Taking full ownership of router, switch and firewall related incidents to completion Working in a fast-paced environment with a wide array of devices CCNA/P or equivalent level of experience If you or anyone you know would like to be considered for this exciting opportunity, please don't hesitate to apply with an up-to-date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The Cyber Security unit is accountable and responsible for safeguarding our company's critical infrastructure, intellectual property, and customer data against evolving cyber threats, ensuring no interruption to operations. We take a proactive approach to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to facilitate rapid deployment and threat mitigation, ensuring the resilience of our Operational Technology (OT), IT, and digital infrastructure in the face of emerging challenges. We are responsible for defining and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber Security engineering and delivery with a broad understanding of OT and IT services Subject matter expertise in Cyber Security for protecting IT, OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design of cloud solutions (such as AWS, Azure, etc.), including open-source tools, DevOps, and automation capabilities to enhance cyber defense (such as Zabbix, ELK, Grafana, Netbox, Netmiko, Ansible, Alienvault, OpenVas, etc.) Professional-level knowledge in public clouds, such as AWS security services and architectures. Extensive knowledge of Private Clouds and related transferable skills are highly desirable. Non-Technical Ability to collaborate effectively with others to drive forward key security objectives and goals Strong communication skills, including presentation and documentation writing (for both technical and business audiences) An aptitude for autonomous learning as required by business demands Proven track record of problem-solving abilities Assertiveness and the ability to drive through change, complex projects, and transformations Excellent teamwork skills, including the ability to work effectively within a geographically disparate team (nationally and internationally Desirable but not essential: Knowledge of policy frameworks and understanding of policies, procedures, guideline structure, and regulatory landscapes, such as NERC CIP, NIST, NIS2, GDPR, EPCIP, etc. Virtualization technology, including containerization (e.g., Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design lead for end-to-end cyber capabilities for operational technology (OT) and Information Technology (IT), as per Cyber goals and company's strategy Technical leadership and subject matter expertise in Cyber Security Design security capabilities and tools for new infrastructure & digital deployments, and the existing ones Design and dynamically readjust cyber capabilities based on the cyber threat landscape Support to set, and potentially lead NOC/SOC operational team Lead Cyber incident response, conduct post-incident reviews (PIRs), root-cause-analysis (RCAs), and deploy mitigating solutions. Report on Cyber incidents and manage related action plans Proactive capacity management of the cyber platforms to ensure sufficient capacity is available at any time Design Cyber solutions that are well-integrated with the IT and OT platforms Data design for Cyber logs, reports, and incidents to align with the digitization strategy, intertwined with AI and ML Knowledge and experience of agile and DevOps methodologies Own development and implementation of policies and procedures, including operational cyber defense processes Provide cyber 2nd and 3rd line support as required to maintain service availability during cyber incidents Strategic Work as part of the wider team to drive automation and data mining, as per cyber goals and wider strategy, to support the company's digitization transformation Put in place and drive the cyber roadmap for platform development and threat mitigation, aligned with the unit's cyber vision and strategy Continually develop professional cyber skills and awareness, remaining ahead of cyber attacks Lead on a number of complex technical deliverables ensuring work is completed on time and within budget Work and deliver under general direction within a clear framework of accountability Assume substantial personal responsibilities and autonomy Plan own work, engage stakeholders, and work with teams in the business to deliver on commitments Become a recognized expert in Cyber technologies GCS is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
The Cyber Security unit is accountable and responsible for safeguarding our company's critical infrastructure, intellectual property, and customer data against evolving cyber threats, ensuring no interruption to operations. We take a proactive approach to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to facilitate rapid deployment and threat mitigation, ensuring the resilience of our Operational Technology (OT), IT, and digital infrastructure in the face of emerging challenges. We are responsible for defining and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber Security engineering and delivery with a broad understanding of OT and IT services Subject matter expertise in Cyber Security for protecting IT, OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design of cloud solutions (such as AWS, Azure, etc.), including open-source tools, DevOps, and automation capabilities to enhance cyber defense (such as Zabbix, ELK, Grafana, Netbox, Netmiko, Ansible, Alienvault, OpenVas, etc.) Professional-level knowledge in public clouds, such as AWS security services and architectures. Extensive knowledge of Private Clouds and related transferable skills are highly desirable. Non-Technical Ability to collaborate effectively with others to drive forward key security objectives and goals Strong communication skills, including presentation and documentation writing (for both technical and business audiences) An aptitude for autonomous learning as required by business demands Proven track record of problem-solving abilities Assertiveness and the ability to drive through change, complex projects, and transformations Excellent teamwork skills, including the ability to work effectively within a geographically disparate team (nationally and internationally Desirable but not essential: Knowledge of policy frameworks and understanding of policies, procedures, guideline structure, and regulatory landscapes, such as NERC CIP, NIST, NIS2, GDPR, EPCIP, etc. Virtualization technology, including containerization (e.g., Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design lead for end-to-end cyber capabilities for operational technology (OT) and Information Technology (IT), as per Cyber goals and company's strategy Technical leadership and subject matter expertise in Cyber Security Design security capabilities and tools for new infrastructure & digital deployments, and the existing ones Design and dynamically readjust cyber capabilities based on the cyber threat landscape Support to set, and potentially lead NOC/SOC operational team Lead Cyber incident response, conduct post-incident reviews (PIRs), root-cause-analysis (RCAs), and deploy mitigating solutions. Report on Cyber incidents and manage related action plans Proactive capacity management of the cyber platforms to ensure sufficient capacity is available at any time Design Cyber solutions that are well-integrated with the IT and OT platforms Data design for Cyber logs, reports, and incidents to align with the digitization strategy, intertwined with AI and ML Knowledge and experience of agile and DevOps methodologies Own development and implementation of policies and procedures, including operational cyber defense processes Provide cyber 2nd and 3rd line support as required to maintain service availability during cyber incidents Strategic Work as part of the wider team to drive automation and data mining, as per cyber goals and wider strategy, to support the company's digitization transformation Put in place and drive the cyber roadmap for platform development and threat mitigation, aligned with the unit's cyber vision and strategy Continually develop professional cyber skills and awareness, remaining ahead of cyber attacks Lead on a number of complex technical deliverables ensuring work is completed on time and within budget Work and deliver under general direction within a clear framework of accountability Assume substantial personal responsibilities and autonomy Plan own work, engage stakeholders, and work with teams in the business to deliver on commitments Become a recognized expert in Cyber technologies GCS is acting as an Employment Agency in relation to this vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
May 10, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
CBSbutler Holdings Limited trading as CBSbutler
Stevenage, Hertfordshire
Role: Messaging Engineer Salary: Up to 55,000 per annum + bonus Location: Onsite in Stevenage Security clearance will be required for this role. We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows servers and MS Exchange + Messaging desktop clients i.e. outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment business for this role.
May 10, 2024
Full time
Role: Messaging Engineer Salary: Up to 55,000 per annum + bonus Location: Onsite in Stevenage Security clearance will be required for this role. We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows servers and MS Exchange + Messaging desktop clients i.e. outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment business for this role.
Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer s network infrastructure Would Consider a Trainee with some Network Fundamentals Skills The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. On Site: Reading City Centre Responsible for: 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
May 10, 2024
Full time
Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer s network infrastructure Would Consider a Trainee with some Network Fundamentals Skills The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. On Site: Reading City Centre Responsible for: 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
Job Title: Network Service Administrator Location: Stevenage Pay Range/details: Up to circa £50,000 Contract Type: Permanent Looking for a rewarding career where you can contribute to safeguarding our nations' freedoms? Our client, a premier defence organisation, is seeking a skilled Network Service Administrator to join our dynamic Information Management Network Team. As a Network Administrator, you'll report directly to the Network Service Specialist, providing centralised administration for network operations, security, and DevOps. We welcome applicants seeking flexible working arrangements and provide support throughout the recruitment process. Key Responsibilities Network Service Administrator Manage incident and request queues, directing tasks appropriately. Handle certificate management, ensuring timely renewal. Maintain asset records to avoid expiration issues. Monitor firmware patching compliance. Administer the Egress OS File transfer solution. Qualifications & Requirements Network Service Administrator Security Clearance to SC level (BPSS to start) Ability to travel within the UK and Europe if required. ITIL experience Positive attitude, capable of working under pressure. Excellent organisational skills Team player with motivation to inspire others. Proficiency in ITSM tools and service reporting Defence or public sector experience. What we can offer Network Service Administrator Company bonus of up to £2,500 Combined pension contributions of up to 14% Paid overtime up to level 4. Enjoy a supportive work environment with the option to purchase up to 15 flexi leave days. Fantastic on-site facilities including subsidised meals and free parking. Embrace our dynamic working policy, offering flexibility in hours and location while contributing to crucial defence projects. Enjoy opportunities for career growth and development in a supportive environment. Ready to join a team dedicated to defending our freedoms? Apply now and follow us on LinkedIn! For more information on this role, please contact Annabel Clifford on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently a Network Service Engineer, Network Service Administrator, Network Administrator, 3rd Line Support Engineer, Network Service Specialist may be suitable for this position. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
May 10, 2024
Full time
Job Title: Network Service Administrator Location: Stevenage Pay Range/details: Up to circa £50,000 Contract Type: Permanent Looking for a rewarding career where you can contribute to safeguarding our nations' freedoms? Our client, a premier defence organisation, is seeking a skilled Network Service Administrator to join our dynamic Information Management Network Team. As a Network Administrator, you'll report directly to the Network Service Specialist, providing centralised administration for network operations, security, and DevOps. We welcome applicants seeking flexible working arrangements and provide support throughout the recruitment process. Key Responsibilities Network Service Administrator Manage incident and request queues, directing tasks appropriately. Handle certificate management, ensuring timely renewal. Maintain asset records to avoid expiration issues. Monitor firmware patching compliance. Administer the Egress OS File transfer solution. Qualifications & Requirements Network Service Administrator Security Clearance to SC level (BPSS to start) Ability to travel within the UK and Europe if required. ITIL experience Positive attitude, capable of working under pressure. Excellent organisational skills Team player with motivation to inspire others. Proficiency in ITSM tools and service reporting Defence or public sector experience. What we can offer Network Service Administrator Company bonus of up to £2,500 Combined pension contributions of up to 14% Paid overtime up to level 4. Enjoy a supportive work environment with the option to purchase up to 15 flexi leave days. Fantastic on-site facilities including subsidised meals and free parking. Embrace our dynamic working policy, offering flexibility in hours and location while contributing to crucial defence projects. Enjoy opportunities for career growth and development in a supportive environment. Ready to join a team dedicated to defending our freedoms? Apply now and follow us on LinkedIn! For more information on this role, please contact Annabel Clifford on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently a Network Service Engineer, Network Service Administrator, Network Administrator, 3rd Line Support Engineer, Network Service Specialist may be suitable for this position. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
JOB TITLE: Technical Support Engineer LOCATION: Home-based INDUSTRY: Warehouse Management Systems THE ROLE Our Technical Support Engineer refers to someone who delivers automated solutions for software processes. You'll have to work closely with other teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include hardware or software, but other times you might be asked to automate service or business processes. You will be shown how to: Identify opportunities for automation within software processes. Run tests for databases, systems, networks, applications, hardware and software. Identify bugs and quality issues in development, service or business processes. Install applications and databases relevant to automation. Collaborate with other business units to understand how automation can improve workflow. Gather requirements from clients, customers or end-users to develop the best automation solutions Provide 1st and eventually up to 3rd line support, investigate tickets/incidents and provide a solution within the SLA's. No two days are the same in Support, you will thrive on challenges and embrace ambiguity. You will be expected to take ownership and responsibility implementing support solutions when client systems are not performing as expected with ingenuity and simplicity. You will 'know how things work' in his/her areas of responsibility and keep changes under control. The role will be home-based, you will provide effective technical support for our clients. An ability to understand code is preferable but not essential. KEY RESPONSIBILITIES 24/7 support cover for shift rotation (5:30am-14:00, 09:00- 17:30, 13:30-22:00, 21:30- 06:00) Effective processing of incoming technical product queries via telephone and email. Ensure details of all calls and enquiries are accurately logged onto internal service database. Resolve technical queries in a quick and efficient manner, ensuring compliance to all company policy and procedures. Empathetic communicator, able to see things from the other person's point of view. Ensure clients are continually updated and ETA's provided. If unable to provide solution escalate and seek support to resolve client issue. Run monitoring tools - report back Core Competencies Previous Technical Support role experience Experience in Cloud hosting technology Excellent communicator Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience. Committed team player, willing to work in a challenging and cross-platform environment Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities with a clear focus on high quality and operational efficiency. A natural forward planner who critically assesses own performance and is proactive and self-driven in achieving goals and objectives. Desirable SQL Ability to code software according to published standards and design guidelines (C# .Net) Experience of working within Warehouse Management industry
May 10, 2024
Full time
JOB TITLE: Technical Support Engineer LOCATION: Home-based INDUSTRY: Warehouse Management Systems THE ROLE Our Technical Support Engineer refers to someone who delivers automated solutions for software processes. You'll have to work closely with other teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include hardware or software, but other times you might be asked to automate service or business processes. You will be shown how to: Identify opportunities for automation within software processes. Run tests for databases, systems, networks, applications, hardware and software. Identify bugs and quality issues in development, service or business processes. Install applications and databases relevant to automation. Collaborate with other business units to understand how automation can improve workflow. Gather requirements from clients, customers or end-users to develop the best automation solutions Provide 1st and eventually up to 3rd line support, investigate tickets/incidents and provide a solution within the SLA's. No two days are the same in Support, you will thrive on challenges and embrace ambiguity. You will be expected to take ownership and responsibility implementing support solutions when client systems are not performing as expected with ingenuity and simplicity. You will 'know how things work' in his/her areas of responsibility and keep changes under control. The role will be home-based, you will provide effective technical support for our clients. An ability to understand code is preferable but not essential. KEY RESPONSIBILITIES 24/7 support cover for shift rotation (5:30am-14:00, 09:00- 17:30, 13:30-22:00, 21:30- 06:00) Effective processing of incoming technical product queries via telephone and email. Ensure details of all calls and enquiries are accurately logged onto internal service database. Resolve technical queries in a quick and efficient manner, ensuring compliance to all company policy and procedures. Empathetic communicator, able to see things from the other person's point of view. Ensure clients are continually updated and ETA's provided. If unable to provide solution escalate and seek support to resolve client issue. Run monitoring tools - report back Core Competencies Previous Technical Support role experience Experience in Cloud hosting technology Excellent communicator Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience. Committed team player, willing to work in a challenging and cross-platform environment Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities with a clear focus on high quality and operational efficiency. A natural forward planner who critically assesses own performance and is proactive and self-driven in achieving goals and objectives. Desirable SQL Ability to code software according to published standards and design guidelines (C# .Net) Experience of working within Warehouse Management industry
Title: Systems Engineer Salary: 40,000 Location: Trafford Park Are you a talented and experienced 2nd/3rd Line Network Engineer looking for a new challenge in Trafford Park? We have an exciting opportunity to join our team as a 2nd/3rd Line Network Engineer. As a 2nd/3rd Line Network Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues and ensuring maximum uptime for their systems. You will be working alongside other engineers and will be responsible for mentoring junior members of the team. Responsibilities: Provide 2nd/3rd line Network technical support to clients via phone, email, and remote support tools. Troubleshoot and resolve complex technical issues, ensuring timely resolution of incidents. Monitor client systems, identify and proactively resolve issues before they impact the client's business. Collaborate with other engineers to develop and implement solutions to technical challenges. Act as a mentor to junior members of the team. Requirements: At least 3 years of experience in a network or technical support role, preferably in a managed service provider environment. Excellent troubleshooting and problem-solving skills. Understanding of networking concepts and protocols (Routers, Switches, Firewalls). Strong knowledge of Windows Server, Active Directory, Azure and Exchange. Experience with virtualisation technologies such as VMware and Hyper-V. Ability to work in a fast-paced, deadline-driven environment. We offer competitive compensation packages, opportunities for growth, and a dynamic work environment. If you have a passion for technology and a commitment to customer service, we want to hear from you! Apply today to join our team as a 2nd/3rd Line Network Engineer in Trafford Park. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Title: Systems Engineer Salary: 40,000 Location: Trafford Park Are you a talented and experienced 2nd/3rd Line Network Engineer looking for a new challenge in Trafford Park? We have an exciting opportunity to join our team as a 2nd/3rd Line Network Engineer. As a 2nd/3rd Line Network Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues and ensuring maximum uptime for their systems. You will be working alongside other engineers and will be responsible for mentoring junior members of the team. Responsibilities: Provide 2nd/3rd line Network technical support to clients via phone, email, and remote support tools. Troubleshoot and resolve complex technical issues, ensuring timely resolution of incidents. Monitor client systems, identify and proactively resolve issues before they impact the client's business. Collaborate with other engineers to develop and implement solutions to technical challenges. Act as a mentor to junior members of the team. Requirements: At least 3 years of experience in a network or technical support role, preferably in a managed service provider environment. Excellent troubleshooting and problem-solving skills. Understanding of networking concepts and protocols (Routers, Switches, Firewalls). Strong knowledge of Windows Server, Active Directory, Azure and Exchange. Experience with virtualisation technologies such as VMware and Hyper-V. Ability to work in a fast-paced, deadline-driven environment. We offer competitive compensation packages, opportunities for growth, and a dynamic work environment. If you have a passion for technology and a commitment to customer service, we want to hear from you! Apply today to join our team as a 2nd/3rd Line Network Engineer in Trafford Park. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.