2nd Line Service Desk Engineer

  • Enable Technology
  • Borehamwood, UK
  • 18/12/2023
Full time Information Technology

Job Description

We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.

You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

  • Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
  • Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
  • Email services (Exchange, Exchange Online, Mimecast, Gmail)
  • MDM Solutions (Intune, Jamf)
  • SharePoint Online and Teams setup and configuration
  • Microsoft Azure administration
  • Hosted Telephony
  • Windows Server, GPO, AD, File Servers and any other server roles.
  • Deployment and implementation of new workstations and network hardware across multiple remote sites.
  • General desktop support, Hardware\software diagnosis and break fix.
  • Windows OS 7,8 and 10
  • DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
  • Interest and exposure to security (Firewalls, Windows security – server and workstation)

If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.

What you can expect from us in return:

At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

  • Holiday: 22 days' holiday rising to 25 days with length of service
  • Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday)
  • Hybrid Working: A minimum of 1 day per week home working
  • Socials: Quarterly work socials and weekly team lunches
  • Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
  • Training: A tailored training plan including official vendor certifications

Why choose a career with Enable Technology?

At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.

Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.

NO RECRUITERS PLEASE

 

Occupations

Technical Customer Service, Desktop Service and Support, Network and Server Administration, Telecommunications Administration-Management

Listing Logo