EUC Support Engineer

£28,851 - £33,843

Maidstone/Coldharbour

Permanent, Full time

37 hours per week

An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System.  Gaining a wide exposure to the latest hardware and software.  Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.         

We are seeking a highly motivated individual to join the EUC Support team in Kent. 

The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face.  Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them.  Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.

In your application, please evidence your experience in:

• Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
• Effective communication skills, preferably gained within a customer service environment
• Knowledge of the main key Microsoft Office applications including the Office 365 suite
• Driving Licence

Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:

• Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
• An understanding of basic networking principles and diagnostic skills.
• Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
• An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.

The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future.   Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.  

The role is Standard Office hours Monday to Friday with an out of hours on call rota.

If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.

Please also include your CV as part of your application. 

For further information regarding the role, please contact Ashley.steel@kent.police.uk

Closing Date: 13 March 2023.