This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 18, 2023
Full time
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
May 15, 2023
Full time
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Your New Company I am excited to be representing a Peterborough based organisation who are looking to engage an IT Project Manager on a 12 month fixed term contract (annual salary, not day rate), working on a hybrid basis with flexibility around days in the office (e.g. 1 day per week in the office in Peterborough on average, or more if you wish).As a Project Manager, your role will be to drive successful change by leading projects within the organisation, initially focussing on the implementation of a new ERP across the HR function, including HCM (Human Capital Management) and payroll, followed by recruitment, expenses, etc. You will have experience working as an IT Project Manager having worked on ERP implementations previously (SAP, Oracle, Sage HR, Workday, etc.). Your New Role As the successful applicant to this 12 month fixed term contract job opportunity, you will be responsible for: Working closely with internal and external stakeholders to ensure projects are completed within agreed cost, scope, and timelines Reporting to the IT Service Manager, you will collaborate with Change Managers, the Data and Information Manager, and program and project support staff. The initiation, development, governance and management of technical change projects (ERP within HR). The production of realistic deliverable plans, management of budget and resources. Formation, management and leadership of project teams as required (Business Analysts, Project Coordinators, suppliers, etc.). The project IT roadmap and ensuring matrix resources have the correct leadership, direction, and governance to be delivered. Developing team culture to motivate and inspire collectives and individuals. What You'll Need to Succeed APM or Prince2 qualification. Experience delivering ERP projects, ideally within a HR setting from an IT perspective. Knowledge of Microsoft products including M365 and Azure. The ability to manage stakeholder relationships at all levels and to empathise with challenges. An understanding of how the project will integrate with and impact the wider business. Experience managing teams and IT partners and third party suppliers. Experience contributing towards programme planning and budgeting. What You'll Get in Return This role offers a highly flexible hybrid working pattern, with travel to the office in Peterborough once per week or more if you wish. The salary is £48,500 - £50,000 per annum and this is a fixed term contract with no day rate available. You will be joining an established and successful team, who are growing within a large organisation. You will be instrumental in the delivery of key ERP aspects that will have a big impact on various departments and the wider business, and there may be opportunity in the future for contract extensions or more long-term opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 05, 2024
Full time
Your New Company I am excited to be representing a Peterborough based organisation who are looking to engage an IT Project Manager on a 12 month fixed term contract (annual salary, not day rate), working on a hybrid basis with flexibility around days in the office (e.g. 1 day per week in the office in Peterborough on average, or more if you wish).As a Project Manager, your role will be to drive successful change by leading projects within the organisation, initially focussing on the implementation of a new ERP across the HR function, including HCM (Human Capital Management) and payroll, followed by recruitment, expenses, etc. You will have experience working as an IT Project Manager having worked on ERP implementations previously (SAP, Oracle, Sage HR, Workday, etc.). Your New Role As the successful applicant to this 12 month fixed term contract job opportunity, you will be responsible for: Working closely with internal and external stakeholders to ensure projects are completed within agreed cost, scope, and timelines Reporting to the IT Service Manager, you will collaborate with Change Managers, the Data and Information Manager, and program and project support staff. The initiation, development, governance and management of technical change projects (ERP within HR). The production of realistic deliverable plans, management of budget and resources. Formation, management and leadership of project teams as required (Business Analysts, Project Coordinators, suppliers, etc.). The project IT roadmap and ensuring matrix resources have the correct leadership, direction, and governance to be delivered. Developing team culture to motivate and inspire collectives and individuals. What You'll Need to Succeed APM or Prince2 qualification. Experience delivering ERP projects, ideally within a HR setting from an IT perspective. Knowledge of Microsoft products including M365 and Azure. The ability to manage stakeholder relationships at all levels and to empathise with challenges. An understanding of how the project will integrate with and impact the wider business. Experience managing teams and IT partners and third party suppliers. Experience contributing towards programme planning and budgeting. What You'll Get in Return This role offers a highly flexible hybrid working pattern, with travel to the office in Peterborough once per week or more if you wish. The salary is £48,500 - £50,000 per annum and this is a fixed term contract with no day rate available. You will be joining an established and successful team, who are growing within a large organisation. You will be instrumental in the delivery of key ERP aspects that will have a big impact on various departments and the wider business, and there may be opportunity in the future for contract extensions or more long-term opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
MTrec Recruitment
Newcastle Upon Tyne, Tyne And Wear
The rewards and benefits on offer: You will have the opportunity to work for one of the UK's leading organisations in their field. Immediate start dates available. Hybrid and home working available. A highly competitive basic salary Great office culture- you will work as part of a truly diverse and professional team. Monday-Friday office hours. Long term contract opportunity. Mtrec's new client opportunity: Mtrec recruitment have partnered with our prestigious and long-standing client in their search for an experienced project manager. The company are undertaking a project which will see heavy investments in their network technology and are looking to overhaul their entire site. They are ideally located in Newcastle city centre and have good access to public transport links around the northeast. If you meet the person specification below, apply now for an immediate response! The Job you will do: Collaborate with business analysts to facilitate engagement with company business partners and stakeholders, including building managers, key academics, and relevant parties, to elicit and document end-user requirements. Coordinate and schedule engagement and requirements meetings, ensuring effective communication and participation from all stakeholders. Support the business analyst in documenting requirements according to the agreed format, ensuring accuracy and completeness. Develop implementation and contingency plans for each site building under the guidance of the network project manager, ensuring alignment with project objectives and timelines. Chair engagement and requirements meetings, leading discussions and ensuring productive outcomes. Create and maintain project schedules, ensuring timely completion of documentation and deliverables. Ensure that all documentation produced is comprehensive, clear, and aligns with project objectives and requirements. Collaborate with the network project manager to integrate the engagement and requirements work package into the main network transformation project plan. Take ownership of the planning process, identifying dependencies, risks, and mitigation strategies to ensure successful project execution. Proactively communicate with stakeholders, keeping them informed of project progress, changes, and potential impacts. Adhere to project management best practices and methodologies, ensuring adherence to quality standards and compliance requirements. Continuously monitor and evaluate project performance, identifying opportunities for improvement and implementing necessary adjustments. Foster a collaborative and inclusive project environment, promoting teamwork, transparency, and accountability among project team members. Provide regular updates and reports to project stakeholders, highlighting achievements, challenges, and upcoming milestones. Demonstrate strong leadership and decision-making skills, effectively managing conflicts, resolving issues, and driving project success. About you: Excellent communication and stakeholder management skills Solid project management skills and an understanding of a known delivery mechanism i.e. Prince, Agile etc, ideally Agile Experience of both traditional Waterfall and Agile project methodologies Some recent history of project delivery, either as a supporting PM or primary Able to use MS Project and or Jira Excellent planning and coordination skills Able to work on site a minimum of 3 days per week Broad IT domain experience Experience of delivering relevant projects in technology service organisations Experience of working within or with the Higher Education sector Experience of delivering cyber security related projects Experience with IT infrastructure delivery
May 05, 2024
Full time
The rewards and benefits on offer: You will have the opportunity to work for one of the UK's leading organisations in their field. Immediate start dates available. Hybrid and home working available. A highly competitive basic salary Great office culture- you will work as part of a truly diverse and professional team. Monday-Friday office hours. Long term contract opportunity. Mtrec's new client opportunity: Mtrec recruitment have partnered with our prestigious and long-standing client in their search for an experienced project manager. The company are undertaking a project which will see heavy investments in their network technology and are looking to overhaul their entire site. They are ideally located in Newcastle city centre and have good access to public transport links around the northeast. If you meet the person specification below, apply now for an immediate response! The Job you will do: Collaborate with business analysts to facilitate engagement with company business partners and stakeholders, including building managers, key academics, and relevant parties, to elicit and document end-user requirements. Coordinate and schedule engagement and requirements meetings, ensuring effective communication and participation from all stakeholders. Support the business analyst in documenting requirements according to the agreed format, ensuring accuracy and completeness. Develop implementation and contingency plans for each site building under the guidance of the network project manager, ensuring alignment with project objectives and timelines. Chair engagement and requirements meetings, leading discussions and ensuring productive outcomes. Create and maintain project schedules, ensuring timely completion of documentation and deliverables. Ensure that all documentation produced is comprehensive, clear, and aligns with project objectives and requirements. Collaborate with the network project manager to integrate the engagement and requirements work package into the main network transformation project plan. Take ownership of the planning process, identifying dependencies, risks, and mitigation strategies to ensure successful project execution. Proactively communicate with stakeholders, keeping them informed of project progress, changes, and potential impacts. Adhere to project management best practices and methodologies, ensuring adherence to quality standards and compliance requirements. Continuously monitor and evaluate project performance, identifying opportunities for improvement and implementing necessary adjustments. Foster a collaborative and inclusive project environment, promoting teamwork, transparency, and accountability among project team members. Provide regular updates and reports to project stakeholders, highlighting achievements, challenges, and upcoming milestones. Demonstrate strong leadership and decision-making skills, effectively managing conflicts, resolving issues, and driving project success. About you: Excellent communication and stakeholder management skills Solid project management skills and an understanding of a known delivery mechanism i.e. Prince, Agile etc, ideally Agile Experience of both traditional Waterfall and Agile project methodologies Some recent history of project delivery, either as a supporting PM or primary Able to use MS Project and or Jira Excellent planning and coordination skills Able to work on site a minimum of 3 days per week Broad IT domain experience Experience of delivering relevant projects in technology service organisations Experience of working within or with the Higher Education sector Experience of delivering cyber security related projects Experience with IT infrastructure delivery
As a Senior Data Scientist, the candidate will work closely with Product and Engineering teams and will play a significant role in team responsible for building the AI and Analytics capabilities that power the Insurwave platform. The team is self-sufficient and fully responsible for design, development, testing, delivery, and support of the solutions. The candidate will be working across the full ML development lifecycle: data wrangling, model build, model evaluation, model deployment and model monitoring. The candidate will actively participate in these processes and will be leading and making technology and design decisions. The candidate will build solutions aligned with company-wide rules of engagement and standards and will work closely with Head of Data and AI to improve them when needed. The candidate will support team members growth and promote an open, learning culture. Responsibilities Lead and manage complex data science projects from conception to deployment, including defining project scope, timelines, and deliverables. Build high-performing AI/ML models that meet business-defined performance metrics, ensuring scalability, efficiency, and reliability. Develop and deploy production-ready data science code and models using fully automated processes, including Continuous Integration/Continuous Deployment (CI/CD) and testing frameworks. Continuously improve the performance, security, architecture, and maintainability of owned services through iterative development and optimization. Work closely with data analysts, data engineers, data scientists, and other business areas to ensure solutions are aligned with requirements, delivered according to plans, and developed to expected quality and security standards. Work closely with AI product manager to review model monitoring reports and analyse datasets in order to inform model improvement needs. Provide technical leadership and mentorship to junior data scientists, fostering a culture of learning, collaboration, and continuous improvement. Ensure the team adheres to defined best practices, standards, and processes, promoting excellence in technical execution and project delivery. Stay current with the latest advancements in data science and machine learning research and propose innovative solutions to address business challenges. Insurwave is where insurance buyers consolidate and visualise their data to understand their risk and make smarter transfer decisions. Our platform offers an integrated insurance management experience, from collecting and consolidating risk data to its distribution to all parties involved, keeping everyone in the insurance value chain connected and up-to-date. In one place, companies buying and selling risk can harness insightful data, view business exposure changes in real-time and automate time-consuming tasks to focus on what they do best. We are looking forward to hearing from you! Thank you for your interest in Insurwave. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to Please add all mandatory information with a to send your application.
May 05, 2024
Full time
As a Senior Data Scientist, the candidate will work closely with Product and Engineering teams and will play a significant role in team responsible for building the AI and Analytics capabilities that power the Insurwave platform. The team is self-sufficient and fully responsible for design, development, testing, delivery, and support of the solutions. The candidate will be working across the full ML development lifecycle: data wrangling, model build, model evaluation, model deployment and model monitoring. The candidate will actively participate in these processes and will be leading and making technology and design decisions. The candidate will build solutions aligned with company-wide rules of engagement and standards and will work closely with Head of Data and AI to improve them when needed. The candidate will support team members growth and promote an open, learning culture. Responsibilities Lead and manage complex data science projects from conception to deployment, including defining project scope, timelines, and deliverables. Build high-performing AI/ML models that meet business-defined performance metrics, ensuring scalability, efficiency, and reliability. Develop and deploy production-ready data science code and models using fully automated processes, including Continuous Integration/Continuous Deployment (CI/CD) and testing frameworks. Continuously improve the performance, security, architecture, and maintainability of owned services through iterative development and optimization. Work closely with data analysts, data engineers, data scientists, and other business areas to ensure solutions are aligned with requirements, delivered according to plans, and developed to expected quality and security standards. Work closely with AI product manager to review model monitoring reports and analyse datasets in order to inform model improvement needs. Provide technical leadership and mentorship to junior data scientists, fostering a culture of learning, collaboration, and continuous improvement. Ensure the team adheres to defined best practices, standards, and processes, promoting excellence in technical execution and project delivery. Stay current with the latest advancements in data science and machine learning research and propose innovative solutions to address business challenges. Insurwave is where insurance buyers consolidate and visualise their data to understand their risk and make smarter transfer decisions. Our platform offers an integrated insurance management experience, from collecting and consolidating risk data to its distribution to all parties involved, keeping everyone in the insurance value chain connected and up-to-date. In one place, companies buying and selling risk can harness insightful data, view business exposure changes in real-time and automate time-consuming tasks to focus on what they do best. We are looking forward to hearing from you! Thank you for your interest in Insurwave. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to Please add all mandatory information with a to send your application.
Salesforce Developer This is a fantastic opportunity for a Salesforce Developer who is looking to step up and take on more responsibility.This dynamic organisation are a leading professional membership body. They are about to kick off a major Salesforce re-implementation programme and need a Salesforce Developer to join their in-house Salesforce team.In this exciting role, you will become the go-to technical specialist, leading the ongoing development of the Salesforce platform, driving projects, improving processes, advising stakeholders and providing support to the 3rd party implementation partner. Take ownership, oversee and lead on Salesforce development and support Set technical standards and guidelines for Salesforce, coaching developers on reusability and best practices. Collaborate with the team and end users in identifying possible enhancements and bugs Work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. You will also mentor, and coach a Junior Salesforce Developer and Salesforce Administrator. This role is perfect for a hands-on Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a driven Salesforce Developer with a broad range of skills spanning hands-on development as well as knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc. Strong Salesforce customisation and configuration experience (across 1 or more of Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Exposure to integration with knowledge of REST, SOAP APIs, oAuth and Single Sign-On Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc An understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Alongside these skills, you should be a strong communicator and able to work confidently with stakeholders of all levels. You will hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer).This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary of up to £60,000 is on offer as well as an excellent benefits package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym and other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills and step up into a Senior role, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
May 05, 2024
Full time
Salesforce Developer This is a fantastic opportunity for a Salesforce Developer who is looking to step up and take on more responsibility.This dynamic organisation are a leading professional membership body. They are about to kick off a major Salesforce re-implementation programme and need a Salesforce Developer to join their in-house Salesforce team.In this exciting role, you will become the go-to technical specialist, leading the ongoing development of the Salesforce platform, driving projects, improving processes, advising stakeholders and providing support to the 3rd party implementation partner. Take ownership, oversee and lead on Salesforce development and support Set technical standards and guidelines for Salesforce, coaching developers on reusability and best practices. Collaborate with the team and end users in identifying possible enhancements and bugs Work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. You will also mentor, and coach a Junior Salesforce Developer and Salesforce Administrator. This role is perfect for a hands-on Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a driven Salesforce Developer with a broad range of skills spanning hands-on development as well as knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc. Strong Salesforce customisation and configuration experience (across 1 or more of Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Exposure to integration with knowledge of REST, SOAP APIs, oAuth and Single Sign-On Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc An understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Alongside these skills, you should be a strong communicator and able to work confidently with stakeholders of all levels. You will hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer).This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary of up to £60,000 is on offer as well as an excellent benefits package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym and other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills and step up into a Senior role, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our team collaborates with every department. We develop, explore and implement the information Security practices helping us to protect the data of our clients in our services of accounting, tax and business consulting. But, just as importantly, we maintain the functionality of our Information Security Management System (ISMS) and ensure governance of the technology and security processes that keeps us advancing. And you could too. In an Information Security role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role Purpose The Assurance Manager's role is responsible for designing, managing and overseeing BDO's Assurance program and analytical work. This role will play a key part in ensuring the detection, prevention and response to risks, such as data theft, sabotage or espionage. The Assurance Manager will work closely with senior stakeholders, such as risk partners, risk owners, risk managers and other stream stakeholders to establish and maintain the Assurance strategy, vision and governance. The Assurance Manager will also lead a team of assurance analysts to deliver the Assurance program and analytical work. The Assurance Manager role is the focal point for effective engagement between the business streams and the Information Security team on Assurance related matters. This role will be a trusted adviser to senior stakeholders and provide broad knowledge of BDO's Assurance strategy, policies, standards, processes and roadmaps to enable streams to understand and meet Assurance requirements. Leading a team of Assurance Specialists and Analysts and working with nominated Assurance leads in the business, the Assurance Manager will take responsibility for assessing Assurance risk with the business and ensure that those risks are being managed by the risk owners. Where decisions are made to accept, reduce, share or avoid, the Assurance Manager will ensure appropriate visibility and governance committees are informed. The Assurance Manager will also oversee the prioritisation of activities to support business requests and the delivery of other resources supporting risk assessments always ensuring a consistent and high-quality service is being delivered to each business area. This role reports to the Head of Cyber Detect and Response. Principal Accountabilities Design, manage and oversee BDO's Assurance program and analytical work Utilise BDO's Assurance tools, procedures and control framework to collect, analyse and report on relevant data and indicators from various sources Establish and maintain 'Assurance awareness' in the business to drive risk awareness and effective risk management Identify and respond to Assurance incidents and escalations Develop collateral and appropriate materials to support engagement with senior stakeholders, to explain the Assurance program, key concepts and best practices Create and implement Assurance policies, standards, processes and procedures Knowledge and experience of Assurance principles, programs and analytical work Deep understanding of Microsoft Purview with experience of implementation Technical expertise and experience in Assurance tools and techniques to perform data collection, analysis and reporting Experience of designing, managing and overseeing projects of limited scale or complexity Experience of challenging current practice - driving improvements and championing change Experience of taking personal responsibility for own decisions and actions and those of others Experience of leading and directing teams setting clear and achievable objectives aligned to the expected outcomes for the role Experience of working in a team environment and collaborating with others Highly self-motivated with keen attention to detail The ability to build good relationships at all levels and influence stakeholders Excellent verbal, written and interpersonal communication skills. Listens and communicates technical subjects to both technical and nontechnical audiences, flexes style to suit the needs of the audience A good understanding of security frameworks including ISO27001/2, Cyber Essentials Plus, CIS Top 20, Data Protection Act 2018, OWASP Top 10 Have a relevant industry certification such as CISSP, CISM, CRISC, BRMP or similar NB: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing service s. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 7,500 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 16 4 countries, with 111,300 people working out of over 1,803 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
May 05, 2024
Full time
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our team collaborates with every department. We develop, explore and implement the information Security practices helping us to protect the data of our clients in our services of accounting, tax and business consulting. But, just as importantly, we maintain the functionality of our Information Security Management System (ISMS) and ensure governance of the technology and security processes that keeps us advancing. And you could too. In an Information Security role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role Purpose The Assurance Manager's role is responsible for designing, managing and overseeing BDO's Assurance program and analytical work. This role will play a key part in ensuring the detection, prevention and response to risks, such as data theft, sabotage or espionage. The Assurance Manager will work closely with senior stakeholders, such as risk partners, risk owners, risk managers and other stream stakeholders to establish and maintain the Assurance strategy, vision and governance. The Assurance Manager will also lead a team of assurance analysts to deliver the Assurance program and analytical work. The Assurance Manager role is the focal point for effective engagement between the business streams and the Information Security team on Assurance related matters. This role will be a trusted adviser to senior stakeholders and provide broad knowledge of BDO's Assurance strategy, policies, standards, processes and roadmaps to enable streams to understand and meet Assurance requirements. Leading a team of Assurance Specialists and Analysts and working with nominated Assurance leads in the business, the Assurance Manager will take responsibility for assessing Assurance risk with the business and ensure that those risks are being managed by the risk owners. Where decisions are made to accept, reduce, share or avoid, the Assurance Manager will ensure appropriate visibility and governance committees are informed. The Assurance Manager will also oversee the prioritisation of activities to support business requests and the delivery of other resources supporting risk assessments always ensuring a consistent and high-quality service is being delivered to each business area. This role reports to the Head of Cyber Detect and Response. Principal Accountabilities Design, manage and oversee BDO's Assurance program and analytical work Utilise BDO's Assurance tools, procedures and control framework to collect, analyse and report on relevant data and indicators from various sources Establish and maintain 'Assurance awareness' in the business to drive risk awareness and effective risk management Identify and respond to Assurance incidents and escalations Develop collateral and appropriate materials to support engagement with senior stakeholders, to explain the Assurance program, key concepts and best practices Create and implement Assurance policies, standards, processes and procedures Knowledge and experience of Assurance principles, programs and analytical work Deep understanding of Microsoft Purview with experience of implementation Technical expertise and experience in Assurance tools and techniques to perform data collection, analysis and reporting Experience of designing, managing and overseeing projects of limited scale or complexity Experience of challenging current practice - driving improvements and championing change Experience of taking personal responsibility for own decisions and actions and those of others Experience of leading and directing teams setting clear and achievable objectives aligned to the expected outcomes for the role Experience of working in a team environment and collaborating with others Highly self-motivated with keen attention to detail The ability to build good relationships at all levels and influence stakeholders Excellent verbal, written and interpersonal communication skills. Listens and communicates technical subjects to both technical and nontechnical audiences, flexes style to suit the needs of the audience A good understanding of security frameworks including ISO27001/2, Cyber Essentials Plus, CIS Top 20, Data Protection Act 2018, OWASP Top 10 Have a relevant industry certification such as CISSP, CISM, CRISC, BRMP or similar NB: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing service s. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 7,500 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 16 4 countries, with 111,300 people working out of over 1,803 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our team collaborates with every department. We develop, explore and implement the information Security practices helping us to protect the data of our clients in our services of accounting, tax and business consulting. But, just as importantly, we maintain the functionality of our Information Security Management System (ISMS) and ensure governance of the technology and security processes that keeps us advancing. And you could too. In an Information Security role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role Purpose The Assurance Manager's role is responsible for designing, managing and overseeing BDO's Assurance program and analytical work. This role will play a key part in ensuring the detection, prevention and response to risks, such as data theft, sabotage or espionage. The Assurance Manager will work closely with senior stakeholders, such as risk partners, risk owners, risk managers and other stream stakeholders to establish and maintain the Assurance strategy, vision and governance. The Assurance Manager will also lead a team of assurance analysts to deliver the Assurance program and analytical work. The Assurance Manager role is the focal point for effective engagement between the business streams and the Information Security team on Assurance related matters. This role will be a trusted adviser to senior stakeholders and provide broad knowledge of BDO's Assurance strategy, policies, standards, processes and roadmaps to enable streams to understand and meet Assurance requirements. Leading a team of Assurance Specialists and Analysts and working with nominated Assurance leads in the business, the Assurance Manager will take responsibility for assessing Assurance risk with the business and ensure that those risks are being managed by the risk owners. Where decisions are made to accept, reduce, share or avoid, the Assurance Manager will ensure appropriate visibility and governance committees are informed. The Assurance Manager will also oversee the prioritisation of activities to support business requests and the delivery of other resources supporting risk assessments always ensuring a consistent and high-quality service is being delivered to each business area. This role reports to the Head of Cyber Detect and Response. Principal Accountabilities Design, manage and oversee BDO's Assurance program and analytical work Utilise BDO's Assurance tools, procedures and control framework to collect, analyse and report on relevant data and indicators from various sources Establish and maintain 'Assurance awareness' in the business to drive risk awareness and effective risk management Identify and respond to Assurance incidents and escalations Develop collateral and appropriate materials to support engagement with senior stakeholders, to explain the Assurance program, key concepts and best practices Create and implement Assurance policies, standards, processes and procedures Technical Competencies Knowledge and experience of Assurance principles, programs and analytical work Deep understanding of Microsoft Purview with experience of implementation Technical expertise and experience in Assurance tools and techniques to perform data collection, analysis and reporting Experience of designing, managing and overseeing projects of limited scale or complexity Experience of challenging current practice - driving improvements and championing change Experience of taking personal responsibility for own decisions and actions and those of others Experience of leading and directing teams setting clear and achievable objectives aligned to the expected outcomes for the role Experience of working in a team environment and collaborating with others Highly self-motivated with keen attention to detail The ability to build good relationships at all levels and influence stakeholders Excellent verbal, written and interpersonal communication skills. Listens and communicates technical subjects to both technical and nontechnical audiences, flexes style to suit the needs of the audience A good understanding of security frameworks including ISO27001/2, Cyber Essentials Plus, CIS Top 20, Data Protection Act 2018, OWASP Top 10 Have a relevant industry certification such as CISSP, CISM, CRISC, BRMP or similar NB: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 05, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our team collaborates with every department. We develop, explore and implement the information Security practices helping us to protect the data of our clients in our services of accounting, tax and business consulting. But, just as importantly, we maintain the functionality of our Information Security Management System (ISMS) and ensure governance of the technology and security processes that keeps us advancing. And you could too. In an Information Security role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role Purpose The Assurance Manager's role is responsible for designing, managing and overseeing BDO's Assurance program and analytical work. This role will play a key part in ensuring the detection, prevention and response to risks, such as data theft, sabotage or espionage. The Assurance Manager will work closely with senior stakeholders, such as risk partners, risk owners, risk managers and other stream stakeholders to establish and maintain the Assurance strategy, vision and governance. The Assurance Manager will also lead a team of assurance analysts to deliver the Assurance program and analytical work. The Assurance Manager role is the focal point for effective engagement between the business streams and the Information Security team on Assurance related matters. This role will be a trusted adviser to senior stakeholders and provide broad knowledge of BDO's Assurance strategy, policies, standards, processes and roadmaps to enable streams to understand and meet Assurance requirements. Leading a team of Assurance Specialists and Analysts and working with nominated Assurance leads in the business, the Assurance Manager will take responsibility for assessing Assurance risk with the business and ensure that those risks are being managed by the risk owners. Where decisions are made to accept, reduce, share or avoid, the Assurance Manager will ensure appropriate visibility and governance committees are informed. The Assurance Manager will also oversee the prioritisation of activities to support business requests and the delivery of other resources supporting risk assessments always ensuring a consistent and high-quality service is being delivered to each business area. This role reports to the Head of Cyber Detect and Response. Principal Accountabilities Design, manage and oversee BDO's Assurance program and analytical work Utilise BDO's Assurance tools, procedures and control framework to collect, analyse and report on relevant data and indicators from various sources Establish and maintain 'Assurance awareness' in the business to drive risk awareness and effective risk management Identify and respond to Assurance incidents and escalations Develop collateral and appropriate materials to support engagement with senior stakeholders, to explain the Assurance program, key concepts and best practices Create and implement Assurance policies, standards, processes and procedures Technical Competencies Knowledge and experience of Assurance principles, programs and analytical work Deep understanding of Microsoft Purview with experience of implementation Technical expertise and experience in Assurance tools and techniques to perform data collection, analysis and reporting Experience of designing, managing and overseeing projects of limited scale or complexity Experience of challenging current practice - driving improvements and championing change Experience of taking personal responsibility for own decisions and actions and those of others Experience of leading and directing teams setting clear and achievable objectives aligned to the expected outcomes for the role Experience of working in a team environment and collaborating with others Highly self-motivated with keen attention to detail The ability to build good relationships at all levels and influence stakeholders Excellent verbal, written and interpersonal communication skills. Listens and communicates technical subjects to both technical and nontechnical audiences, flexes style to suit the needs of the audience A good understanding of security frameworks including ISO27001/2, Cyber Essentials Plus, CIS Top 20, Data Protection Act 2018, OWASP Top 10 Have a relevant industry certification such as CISSP, CISM, CRISC, BRMP or similar NB: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Location: Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR Salary: £41,206 Contract type: Permanent Working pattern: Flexible working, Full-time, Part-time Benefits: Competitive About the job It is an exciting time for HM Land Registry (HMLR) as we continue to embark on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are looking for an Infrastructure Engineer (Load and Performance testing) to join our Transformation & Technology Directorate. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The Load and Infrastructure Performance Team plays an important role in load testing of Land Registry Services, providing assurance to the business and stakeholders. As part of your role, you will provide technical support for the maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. You will plan and manage technical changes related to your specialism and implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. You will take responsibility for the resolution of incidents or escalation, as appropriate and support continuous enhancements to pre-production services and systems to prevent service outages. You will work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables, produce and maintain technical team documentation and work with the Lead Infrastructure Leads in the documentation of designs of new solutions. There will be frequent travel required to the Plymouth office to work with colleagues and other locations in the UK. Please note that due to the nature of the role, you will be required to work a minimum of 30 hours per week. HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, therefore we expect everyone to spend at least 60% of their working time in the office. Please see the attached candidate pack for further information on this role. Person specification To be successful in this role, you will either hold a qualification in Information Technology or a related area (Degree Level or equivalent) or have experience in a performance/load test field. You will also be ISTQB - Foundation in software testing qualified. You will have in-depth experience using LoadRunner Professional or Enterprise testing software and working knowledge of several relevant technologies and software such as Jenkins, Openshift, Kabana, Post Gres databases and mainframe Supersession. You will have experience with writing and modifying load-testing scripts using programming or scripting languages. You can also demonstrate evidence of gathering and analysing non-functional requirements, planning load tests and reporting to stakeholders. The role may require occasional planned out of hours working in order to deal with IT changes and maintenance. If needed to undertake on-call activities an additional payment is made based on the size of the on-call team. This post requires Security Clearance and could be subject to further background checks. You will require a minimum of 5 years of residence in the UK. For applicants applying to our Coventry office, please note that our office will be moving to our new location, Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. The move from our current location (CV1 3BH) will happen in phases, with all staff due to have moved to Cheylesmore House by July 2024. Where an individual taking up the responsibility will be based in the Swansea Office, the ability to speak Welsh is desirable. Benefits Alongside your salary of £41,206, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world-leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference in the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and be able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. You may have experience in the following: Administrator, Data Center Engineer, IT Support Engineer, Network Operations Center (NOC) Engineer, Infrastructure Automation Engineer, IT Infrastructure Engineer, Infrastructure Solutions Engineer, Infrastructure Analyst, Infrastructure Manager, IT Operations Engineer, Tester, Testing, Test Analyst, Test Engineer, etc. REF-213604 JBRP1_UKTJ
May 05, 2024
Full time
Location: Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR Salary: £41,206 Contract type: Permanent Working pattern: Flexible working, Full-time, Part-time Benefits: Competitive About the job It is an exciting time for HM Land Registry (HMLR) as we continue to embark on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are looking for an Infrastructure Engineer (Load and Performance testing) to join our Transformation & Technology Directorate. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The Load and Infrastructure Performance Team plays an important role in load testing of Land Registry Services, providing assurance to the business and stakeholders. As part of your role, you will provide technical support for the maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. You will plan and manage technical changes related to your specialism and implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. You will take responsibility for the resolution of incidents or escalation, as appropriate and support continuous enhancements to pre-production services and systems to prevent service outages. You will work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables, produce and maintain technical team documentation and work with the Lead Infrastructure Leads in the documentation of designs of new solutions. There will be frequent travel required to the Plymouth office to work with colleagues and other locations in the UK. Please note that due to the nature of the role, you will be required to work a minimum of 30 hours per week. HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, therefore we expect everyone to spend at least 60% of their working time in the office. Please see the attached candidate pack for further information on this role. Person specification To be successful in this role, you will either hold a qualification in Information Technology or a related area (Degree Level or equivalent) or have experience in a performance/load test field. You will also be ISTQB - Foundation in software testing qualified. You will have in-depth experience using LoadRunner Professional or Enterprise testing software and working knowledge of several relevant technologies and software such as Jenkins, Openshift, Kabana, Post Gres databases and mainframe Supersession. You will have experience with writing and modifying load-testing scripts using programming or scripting languages. You can also demonstrate evidence of gathering and analysing non-functional requirements, planning load tests and reporting to stakeholders. The role may require occasional planned out of hours working in order to deal with IT changes and maintenance. If needed to undertake on-call activities an additional payment is made based on the size of the on-call team. This post requires Security Clearance and could be subject to further background checks. You will require a minimum of 5 years of residence in the UK. For applicants applying to our Coventry office, please note that our office will be moving to our new location, Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. The move from our current location (CV1 3BH) will happen in phases, with all staff due to have moved to Cheylesmore House by July 2024. Where an individual taking up the responsibility will be based in the Swansea Office, the ability to speak Welsh is desirable. Benefits Alongside your salary of £41,206, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world-leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference in the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and be able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. You may have experience in the following: Administrator, Data Center Engineer, IT Support Engineer, Network Operations Center (NOC) Engineer, Infrastructure Automation Engineer, IT Infrastructure Engineer, Infrastructure Solutions Engineer, Infrastructure Analyst, Infrastructure Manager, IT Operations Engineer, Tester, Testing, Test Analyst, Test Engineer, etc. REF-213604 JBRP1_UKTJ
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG X BCG X is the tech build & design unit of BCG. Turbocharging BCG's deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities. Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities. Together we're creating the bold and disruptive products, services, and businesses of tomorrow. Practice Area Profile What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring (Experience & Qualifications) 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team.
May 05, 2024
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG X BCG X is the tech build & design unit of BCG. Turbocharging BCG's deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities. Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities. Together we're creating the bold and disruptive products, services, and businesses of tomorrow. Practice Area Profile What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring (Experience & Qualifications) 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team.
WHAT YOU'LL DO As a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's Marketing, Sales, & Pricing Practice Area, you will work in a growing global team helping to grow our Ecommerce Marketplace offering and deliver impactful client work. You will do this by utilizing your own individual expertise and institutional assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and related expertise, etc.). You will contribute on client projects and proposals by contributing relevant analysis and insights and help case teams create strong impact for the client. While contributing to client cases, workshops and proposals, occasional travel to serve clients onsite during staffing assignments is expected to understand client requirements, and design / develop solutions. As a Client Focused Senior Knowledge Analyst, you will support commercialization efforts for the Ecommerce Marketplace offering, in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials. Additionally, as a Senior Knowledge Analyst, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. BCG's Ecommerce Marketplace team helps clients to build new avenues for commercial growth, both launching brand-owned Ecommerce Marketplaces and optimizing revenue and profitability through established 3rd party Ecommerce Marketplaces (e.g. Amazon, Flipkart, Lazada). As a Subject Matter Expert, you will bring experience in digital acquisition, conversion rate optimization, and category growth strategy through Ecommerce Marketplaces. You will also work cross-sector, with experience from either Telecoms, Consumer Packaged Goods, Retail, Travel, Hospitality, or B2B sectors being advantageous. YOU'RE GOOD AT Researching customer needs and experiences in Ecommerce Marketplace channels Developing digital marketing/SEO, online advertising, conversion rate optimization, and category growth strategies in Ecommerce Marketplace channels Solving strategic problems through formulating relevant research and/or analytical approaches Ecommerce Marketplace and Digital Growth strategy Communicating with case teams and clients team members, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Navigating complexity and ambiguity YOU BRING (EXPERIENCE & QUALIFICATIONS) 1-2+ years of consulting experience in in Ecommerce Marketplace digital marketing/SEO, online advertising, conversion rate optimization, and growth strategy; candidates with consulting experience strongly preferred In lieu of consulting experience, 2+ years minimum industry experience required; 3-6+ years of industry experience strongly preferred Ability to analyze quantitative and qualitative data Inputs to develop marketing and commercial plans to drive digital growth in Ecommerce Marketplace channels Bachelor's Degree required (advanced degree preferred) Fluency in English; other languages requested in certain locations Strong business acumen and problem-solving capabilities Strong written and verbal communication skills As a Client Focus KT, you will work face to face with clients and with BCG Project Leaders, Associates and Consultants. In the period between cases, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers. The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight. BCG's Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.
May 05, 2024
Full time
WHAT YOU'LL DO As a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's Marketing, Sales, & Pricing Practice Area, you will work in a growing global team helping to grow our Ecommerce Marketplace offering and deliver impactful client work. You will do this by utilizing your own individual expertise and institutional assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and related expertise, etc.). You will contribute on client projects and proposals by contributing relevant analysis and insights and help case teams create strong impact for the client. While contributing to client cases, workshops and proposals, occasional travel to serve clients onsite during staffing assignments is expected to understand client requirements, and design / develop solutions. As a Client Focused Senior Knowledge Analyst, you will support commercialization efforts for the Ecommerce Marketplace offering, in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials. Additionally, as a Senior Knowledge Analyst, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. BCG's Ecommerce Marketplace team helps clients to build new avenues for commercial growth, both launching brand-owned Ecommerce Marketplaces and optimizing revenue and profitability through established 3rd party Ecommerce Marketplaces (e.g. Amazon, Flipkart, Lazada). As a Subject Matter Expert, you will bring experience in digital acquisition, conversion rate optimization, and category growth strategy through Ecommerce Marketplaces. You will also work cross-sector, with experience from either Telecoms, Consumer Packaged Goods, Retail, Travel, Hospitality, or B2B sectors being advantageous. YOU'RE GOOD AT Researching customer needs and experiences in Ecommerce Marketplace channels Developing digital marketing/SEO, online advertising, conversion rate optimization, and category growth strategies in Ecommerce Marketplace channels Solving strategic problems through formulating relevant research and/or analytical approaches Ecommerce Marketplace and Digital Growth strategy Communicating with case teams and clients team members, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Navigating complexity and ambiguity YOU BRING (EXPERIENCE & QUALIFICATIONS) 1-2+ years of consulting experience in in Ecommerce Marketplace digital marketing/SEO, online advertising, conversion rate optimization, and growth strategy; candidates with consulting experience strongly preferred In lieu of consulting experience, 2+ years minimum industry experience required; 3-6+ years of industry experience strongly preferred Ability to analyze quantitative and qualitative data Inputs to develop marketing and commercial plans to drive digital growth in Ecommerce Marketplace channels Bachelor's Degree required (advanced degree preferred) Fluency in English; other languages requested in certain locations Strong business acumen and problem-solving capabilities Strong written and verbal communication skills As a Client Focus KT, you will work face to face with clients and with BCG Project Leaders, Associates and Consultants. In the period between cases, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers. The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight. BCG's Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
May 04, 2024
Full time
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
May 04, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 04, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
May 04, 2024
Full time
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
Business Unit / Team: Chief Operating Office Salary range: £22,400 - £33,600 per annum DOE + red-hot benefits Location: Remote Contract Type: Permanent Take control of your career Our Team Within this fast-paced area of the business - Technology Control, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders. The Control Analyst role is a key role that supports the oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners, enabling the role holder to enhance their personal profile within the COO Technology functions. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money. What you'll be doing Supporting the delivery of team objectives, including applying their expertise to support the design, development, implementation and ongoing management of risk and control management best practice within COO Technology function Contributing to the development, production and ongoing management of regular and/or ad-hoc team reports and MI (e.g., data contributory to risk committee papers), as well as other governance reporting requirements prioritising and planning their own work to meet team deadlines, including the delivery of business-as-usual team activities; Delivering all allocated work packages to the required quality standards; Maintaining an understanding of VM risk management processes, policies and frameworks; Providing practitioner support to COO colleagues in their use of key risk systems, through effective support and guidance; and Contributing to internal or wider team meetings, Committees and workshops, as required. management of stakeholder relationships and business partnerships across COO and with our partners in 2nd Line Risk and 3rd Line Audit; Management of an effective risk and control management culture across COO. We need you to have Experience using risk & control frameworks and methodologies. Good banking experience and knowledge. Demonstrated success in building effective working relationships with a variety of stakeholders. Efficient and organised in relation to work tasks, with attention to detail and accuracy. Effective management and prioritisation of workloads. It's a bonus if you have but not essential Good understanding of the Bank's risk management policies, standards and frameworks. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 02 May 2024 GMT Daylight Time Applications close: 16 May 2024 GMT Daylight Time
May 04, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £22,400 - £33,600 per annum DOE + red-hot benefits Location: Remote Contract Type: Permanent Take control of your career Our Team Within this fast-paced area of the business - Technology Control, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders. The Control Analyst role is a key role that supports the oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners, enabling the role holder to enhance their personal profile within the COO Technology functions. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money. What you'll be doing Supporting the delivery of team objectives, including applying their expertise to support the design, development, implementation and ongoing management of risk and control management best practice within COO Technology function Contributing to the development, production and ongoing management of regular and/or ad-hoc team reports and MI (e.g., data contributory to risk committee papers), as well as other governance reporting requirements prioritising and planning their own work to meet team deadlines, including the delivery of business-as-usual team activities; Delivering all allocated work packages to the required quality standards; Maintaining an understanding of VM risk management processes, policies and frameworks; Providing practitioner support to COO colleagues in their use of key risk systems, through effective support and guidance; and Contributing to internal or wider team meetings, Committees and workshops, as required. management of stakeholder relationships and business partnerships across COO and with our partners in 2nd Line Risk and 3rd Line Audit; Management of an effective risk and control management culture across COO. We need you to have Experience using risk & control frameworks and methodologies. Good banking experience and knowledge. Demonstrated success in building effective working relationships with a variety of stakeholders. Efficient and organised in relation to work tasks, with attention to detail and accuracy. Effective management and prioritisation of workloads. It's a bonus if you have but not essential Good understanding of the Bank's risk management policies, standards and frameworks. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 02 May 2024 GMT Daylight Time Applications close: 16 May 2024 GMT Daylight Time