We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Role: Technical Support Engineer Location: East Midlands Rate: £240 p/d Inside IR35 Duration: 3 Months initial Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. What you will be doing: Manage and support all IT infrastructure services across multiple sites Providing technical support Working collaboratively across the department Play an active role in supporting user base, team members and colleagues, 1st to 3rd line level technical support Working with servers Working with ITIL, cabinet management, Wan and Lan What we are looking for: 1st to 3rd line support experience Knowledge of service systems' device support and configuration, including data and systems recovery Knowledge of network technology's Awareness of hardware and security tools Knowledge of current applications Experience with ITIL What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Role: Technical Support Engineer Location: East Midlands Rate: £240 p/d Inside IR35 Duration: 3 Months initial Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. What you will be doing: Manage and support all IT infrastructure services across multiple sites Providing technical support Working collaboratively across the department Play an active role in supporting user base, team members and colleagues, 1st to 3rd line level technical support Working with servers Working with ITIL, cabinet management, Wan and Lan What we are looking for: 1st to 3rd line support experience Knowledge of service systems' device support and configuration, including data and systems recovery Knowledge of network technology's Awareness of hardware and security tools Knowledge of current applications Experience with ITIL What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Circle Recruitment
Bishop's Stortford, Hertfordshire
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 30, 2024
Full time
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Infrastructure Engineer Are you an Infrastructure Engineer looking for your next exciting opportunity? A brand-new position has arisen for an Infrastructure Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Infrastructure Engineer, you will be expected to go the office / travel to client sites however you will be able to work from home twice a week once settled. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Infrastructure Engineer to further develop their career. The Infrastructure Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams to define their infrastructure projects, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for the Infrastructure Engineer are: Experience of 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment Infrastructure Engineer / Windows / Office 365 / Microsoft Azure / Hyper-V / 3rd Line Support Salary: £40,000 - £45,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
Apr 30, 2024
Full time
Infrastructure Engineer Are you an Infrastructure Engineer looking for your next exciting opportunity? A brand-new position has arisen for an Infrastructure Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Infrastructure Engineer, you will be expected to go the office / travel to client sites however you will be able to work from home twice a week once settled. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Infrastructure Engineer to further develop their career. The Infrastructure Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams to define their infrastructure projects, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for the Infrastructure Engineer are: Experience of 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment Infrastructure Engineer / Windows / Office 365 / Microsoft Azure / Hyper-V / 3rd Line Support Salary: £40,000 - £45,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Apr 30, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Apr 30, 2024
Full time
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Are you looking for a new exciting opportunity working as a 3rd Line Support Engineer to be based in Birmingham? Main Duties of the Role Providing remote and onsite support via the phone and emails Creating & distributing tickets Fault diagnosis & resolution Responding to escalated tickets and assisting more junior member of the team Lead projects Your Skills and Experience Experience within a similar position, within a MSP Excellent communication skills, both written and verbal Experience of Office 365, Azure, Active Directory, Windows Desktop & Server UK Driving License essential Salary £35,000-£40,000 per annum, depending on experience
Apr 30, 2024
Full time
Are you looking for a new exciting opportunity working as a 3rd Line Support Engineer to be based in Birmingham? Main Duties of the Role Providing remote and onsite support via the phone and emails Creating & distributing tickets Fault diagnosis & resolution Responding to escalated tickets and assisting more junior member of the team Lead projects Your Skills and Experience Experience within a similar position, within a MSP Excellent communication skills, both written and verbal Experience of Office 365, Azure, Active Directory, Windows Desktop & Server UK Driving License essential Salary £35,000-£40,000 per annum, depending on experience
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 30, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Technical Team Leader Location: Gloucestershire Job Type: Full-time, Permanent Salary: £50,000-£60,000 (dependent upon experience) About Us:My client is a forward-thinking company that thrives on innovation and excellence. We are seeking an experienced Technical Team Leader to lead our dynamic team of software and 3rd line engineers and technical experts. Responsibilities: Scrum Master: Facilitate agile ceremonies, guide the team in using scrum practices, and ensure efficient collaboration. 3rd Line Support: Oversee escalated technical issues, troubleshoot complex problems, and provide expert-level support. Software Development Leadership: Lead and mentor software engineers, ensuring high-quality code, adherence to best practices, and timely project delivery. Collaborate with cross-functional teams to drive process improvements and optimise workflows. Monitor team performance metrics and implement corrective actions as needed. Requirements: Bachelor's degree in Computer Science, Engineering, or related field. Proven experience in technical leadership roles, particularly in software development. Strong technical background in software engineering, including 3rd line support. Scrum Master Certification (CSM or PSM) preferred. Excellent communication and interpersonal skills. Ability to motivate and inspire team members. Problem-solving mindset and a results-oriented approach. Benefits: Competitive salary with performance bonus scheme. Opportunities for professional growth and development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Technical Team Leader Location: Gloucestershire Job Type: Full-time, Permanent Salary: £50,000-£60,000 (dependent upon experience) About Us:My client is a forward-thinking company that thrives on innovation and excellence. We are seeking an experienced Technical Team Leader to lead our dynamic team of software and 3rd line engineers and technical experts. Responsibilities: Scrum Master: Facilitate agile ceremonies, guide the team in using scrum practices, and ensure efficient collaboration. 3rd Line Support: Oversee escalated technical issues, troubleshoot complex problems, and provide expert-level support. Software Development Leadership: Lead and mentor software engineers, ensuring high-quality code, adherence to best practices, and timely project delivery. Collaborate with cross-functional teams to drive process improvements and optimise workflows. Monitor team performance metrics and implement corrective actions as needed. Requirements: Bachelor's degree in Computer Science, Engineering, or related field. Proven experience in technical leadership roles, particularly in software development. Strong technical background in software engineering, including 3rd line support. Scrum Master Certification (CSM or PSM) preferred. Excellent communication and interpersonal skills. Ability to motivate and inspire team members. Problem-solving mindset and a results-oriented approach. Benefits: Competitive salary with performance bonus scheme. Opportunities for professional growth and development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Infrastructure Engineer - Hull - £35k to £45k Principal IT are working with a well established IT business based in Hessle. They're looking for an experienced 3rd Line Support/Infrastructure Engineer to join their team on a permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA's across the business. This role is more of a project delivery role as you would be spending most of your time on projects for both internal and external customers. Technology and Skills required - VMware Firewalls Linux SQL Server VMware SAN Storage Management Understanding of Windows Operating Systems & Microsoft Office The Package: If successful our client is offering a salary of between £35k to £45k per annum along with 25 days holiday. With this, you will also receive an attractive benefits package in return for your hard work, along with the opportunity to develop your skills. Private Medical Care Salary sacrifice Regular Social Calendar Protected Learning Time How to Apply If you are interested in hearing more about this IT Infrastructure Engineer or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Apr 30, 2024
Full time
IT Infrastructure Engineer - Hull - £35k to £45k Principal IT are working with a well established IT business based in Hessle. They're looking for an experienced 3rd Line Support/Infrastructure Engineer to join their team on a permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA's across the business. This role is more of a project delivery role as you would be spending most of your time on projects for both internal and external customers. Technology and Skills required - VMware Firewalls Linux SQL Server VMware SAN Storage Management Understanding of Windows Operating Systems & Microsoft Office The Package: If successful our client is offering a salary of between £35k to £45k per annum along with 25 days holiday. With this, you will also receive an attractive benefits package in return for your hard work, along with the opportunity to develop your skills. Private Medical Care Salary sacrifice Regular Social Calendar Protected Learning Time How to Apply If you are interested in hearing more about this IT Infrastructure Engineer or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Apr 30, 2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Are you a Senior IT Support Engineer or Infrastructure Engineer looking for your next exciting role? You will be joining a highly talented IT Support team of 8 individuals, who ensure that our IT estate is working at an optimal level at all times. You will provide hands on IT Support across Hardware, Software, Networks and cyber security, as well as leading the internal IT Support team. If you like what you see and are keen to join a friendly team within a thriving family-owned business please read on! Role: Senior IT Support Engineer aka Senior IT Support Engineer, Infrastructure Engineer, 3rd Line Support, 2nd Line Support Location: Skegness - Onsite Mon-Fri (8am-4:30pm) with potential flexibility to work from home once you have your feet under the table. Salary: £32k-£37k base salary plus bonus and benefits Benefits: Generous bonus, 30 days annual leave, 5% company pension contribution, EAP, Family fun days and much more What you will bring to the table: Previous experience in an IT Support Engineer, Infrastructure Engineer role supporting hardware, Software and networks. A strong knowledge of Cyber Security including FortiGate firewalls etc. Experience with technologies such as Windows server, AD, VMware virtualization, Microsoft 365, Veeam server backup and restore Any experience of HP Nimble storage administration would be beneficial You will be leading the internal IT Support team, therefore if you have any experience in this area that would be great, but it is not essential as we are keen for people to learn in the role. Any experience in a manufacturing environment would be great. Microsoft certifications would be great, but again not essential. Please send over your CV for immediate consideration. JBRP1_UKTJ
Apr 30, 2024
Full time
Are you a Senior IT Support Engineer or Infrastructure Engineer looking for your next exciting role? You will be joining a highly talented IT Support team of 8 individuals, who ensure that our IT estate is working at an optimal level at all times. You will provide hands on IT Support across Hardware, Software, Networks and cyber security, as well as leading the internal IT Support team. If you like what you see and are keen to join a friendly team within a thriving family-owned business please read on! Role: Senior IT Support Engineer aka Senior IT Support Engineer, Infrastructure Engineer, 3rd Line Support, 2nd Line Support Location: Skegness - Onsite Mon-Fri (8am-4:30pm) with potential flexibility to work from home once you have your feet under the table. Salary: £32k-£37k base salary plus bonus and benefits Benefits: Generous bonus, 30 days annual leave, 5% company pension contribution, EAP, Family fun days and much more What you will bring to the table: Previous experience in an IT Support Engineer, Infrastructure Engineer role supporting hardware, Software and networks. A strong knowledge of Cyber Security including FortiGate firewalls etc. Experience with technologies such as Windows server, AD, VMware virtualization, Microsoft 365, Veeam server backup and restore Any experience of HP Nimble storage administration would be beneficial You will be leading the internal IT Support team, therefore if you have any experience in this area that would be great, but it is not essential as we are keen for people to learn in the role. Any experience in a manufacturing environment would be great. Microsoft certifications would be great, but again not essential. Please send over your CV for immediate consideration. JBRP1_UKTJ
We are currently looking for a highly customer-focused and enthusiastic Desktop Engineer. Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. This is a full-time, permanent position working a 37.5 hour week between 07 30, Monday Thursday and 07 00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for Incident ticket handling, escalation and problem diagnosis Desktop / Laptop / VDI build, configuration and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Cover on TechBar Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Basic telephony support and cable patching Provide second line operational support across a variety of platforms Initial investigation and reporting of network failures Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
Apr 30, 2024
Full time
We are currently looking for a highly customer-focused and enthusiastic Desktop Engineer. Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. This is a full-time, permanent position working a 37.5 hour week between 07 30, Monday Thursday and 07 00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for Incident ticket handling, escalation and problem diagnosis Desktop / Laptop / VDI build, configuration and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Cover on TechBar Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Basic telephony support and cable patching Provide second line operational support across a variety of platforms Initial investigation and reporting of network failures Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset. The site benefits from: Easy access to travel links Free parking Subsidised employee rates at the on-site restaurant This is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As an IT Solutions Engineer you will be responsible for: Responding to users within set service level agreements (SLAs) Providing 3rd line technical support and assisting 1st/2nd line support resolution Meeting agreed build standards Explaining technical concepts and providing guidance to the Customer Assisting the 3rd line support team with projects and problem resolution Assisting the 3rd line support team with Microsoft Windows support where applicable We re looking for a person with demonstrable relevant experience managing Backup infrastructure and clients, along with the following skills: Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Good organisational and project management skills Good diagnostic and troubleshooting skills Works to best practices where possible Ability to communicate technical information at all levels Desirable skills / qualifications: IBM Spectrum Protect and Protect Plus Veritas Netbackup Storage systems Hitachi, NetApp Microsoft Windows Server & infrastructure services training / certification This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
Apr 30, 2024
Full time
We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset. The site benefits from: Easy access to travel links Free parking Subsidised employee rates at the on-site restaurant This is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As an IT Solutions Engineer you will be responsible for: Responding to users within set service level agreements (SLAs) Providing 3rd line technical support and assisting 1st/2nd line support resolution Meeting agreed build standards Explaining technical concepts and providing guidance to the Customer Assisting the 3rd line support team with projects and problem resolution Assisting the 3rd line support team with Microsoft Windows support where applicable We re looking for a person with demonstrable relevant experience managing Backup infrastructure and clients, along with the following skills: Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Good organisational and project management skills Good diagnostic and troubleshooting skills Works to best practices where possible Ability to communicate technical information at all levels Desirable skills / qualifications: IBM Spectrum Protect and Protect Plus Veritas Netbackup Storage systems Hitachi, NetApp Microsoft Windows Server & infrastructure services training / certification This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: 3rd Line Data Engineering Specialist (Active SC) Location: Sopwith Way, Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. Collaborate with all BT business units to bring about timely resolution of technical issues. Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams. Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager. Development of training, tools and processes to ensure teams increase and develop technical capability. Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours. Perform a SME role for designated clients and technologies. Responsible for pro-active review and maintenance of customer infrastructure. Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business. Provide input and approval within the 'Acceptance into Service' process for new customers. Experience / Skill Set Required: 5+ years working within a systems integrator support environment as a highly skilled technical engineer. In-depth knowledge of EMS products, customer IT systems and applications. Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert. Possesses a deep level technical knowledge of Data Services technologies and associated management applications. Have strong service improvement and service transformation skills; Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
Apr 30, 2024
Contractor
Job Title: 3rd Line Data Engineering Specialist (Active SC) Location: Sopwith Way, Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. Collaborate with all BT business units to bring about timely resolution of technical issues. Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams. Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager. Development of training, tools and processes to ensure teams increase and develop technical capability. Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours. Perform a SME role for designated clients and technologies. Responsible for pro-active review and maintenance of customer infrastructure. Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business. Provide input and approval within the 'Acceptance into Service' process for new customers. Experience / Skill Set Required: 5+ years working within a systems integrator support environment as a highly skilled technical engineer. In-depth knowledge of EMS products, customer IT systems and applications. Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert. Possesses a deep level technical knowledge of Data Services technologies and associated management applications. Have strong service improvement and service transformation skills; Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
NETWORKS SECURITY SPECIALIST MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary : Circa 50,000 depending on experience What we can offer you: Company bonus of up to 2,500 (based on company performance and will vary year to year) Pension of maximum total (employer and employee) contribution of up to 14% Paid overtime Up to 15 additional days flexi leave Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Fantastic site facilities, including subsidised meals, free car parking and gym on site at Stevenage Excellent career progression and development opportunities Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. The Network Security Team (as a team) is required to provide on-site support 7am-7pm Weekdays - this is to be covered via MBDA Dynamic working with local agreement or rota. The Opportunity We are looking for an enthusiastic / dynamic individual to work within the team in both Operational and Project role capacities. The IT sector is constantly evolving to keep pace with both technology and threat, therefore new solutions or changes to the current environment are required on a continual basis. As the Network Security Engineer, you will be encouraged to keep your skill-set up to date, and training will be provided on new (Network related) platforms as they are introduced. NB: Please note that the successful applicant will need to be in agreement to achieving the required levels of security clearance with acceptable restrictions or no restrictions (Secret level then Developed Vetting) What are we looking for? Prior experience of or Vendor Certification on Firewall / Proxy / DNS configuration and management is essential. Experience of of the following platforms: Bluecoat / F5 / Juniper / Cisco / Palo Alto / Checkpoint / Infoblox (NB: Bluecoat is essential) Previous Aerospace sector experience or appreciation-of / working-at elevated security levels essential Experience of Cryptography (commercial and high grade) desirable Self-motivated and ambitious with the ability to work under pressure to meet deadlines. Team player, helping and supporting the wider Information Management team Here's what's in it for you Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility. Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company. The chance to bring innovation and shape to the future from within the MBDA Network team. Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme The Role Team member responsible for the management of the Estate Security Appliances and configuration. Assisting with the management and coordination of High Grade Cryptographic devices across the estate Guidance to 3rd party suppliers and delivery of solutions and services across MBDA (UK) Review of Project Documentation Support to project management colleagues in providing specialist technical support and consultancy on project activities Creation of documentation and presentation materials in support of business activities Close cooperation with the MBDA Security Operating Centre, and Information Security teams to ensure the highest standards of Network security are maintained Apply for this Networks Security Specialist role today! Information Management Technology
Apr 30, 2024
Full time
NETWORKS SECURITY SPECIALIST MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary : Circa 50,000 depending on experience What we can offer you: Company bonus of up to 2,500 (based on company performance and will vary year to year) Pension of maximum total (employer and employee) contribution of up to 14% Paid overtime Up to 15 additional days flexi leave Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Fantastic site facilities, including subsidised meals, free car parking and gym on site at Stevenage Excellent career progression and development opportunities Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. The Network Security Team (as a team) is required to provide on-site support 7am-7pm Weekdays - this is to be covered via MBDA Dynamic working with local agreement or rota. The Opportunity We are looking for an enthusiastic / dynamic individual to work within the team in both Operational and Project role capacities. The IT sector is constantly evolving to keep pace with both technology and threat, therefore new solutions or changes to the current environment are required on a continual basis. As the Network Security Engineer, you will be encouraged to keep your skill-set up to date, and training will be provided on new (Network related) platforms as they are introduced. NB: Please note that the successful applicant will need to be in agreement to achieving the required levels of security clearance with acceptable restrictions or no restrictions (Secret level then Developed Vetting) What are we looking for? Prior experience of or Vendor Certification on Firewall / Proxy / DNS configuration and management is essential. Experience of of the following platforms: Bluecoat / F5 / Juniper / Cisco / Palo Alto / Checkpoint / Infoblox (NB: Bluecoat is essential) Previous Aerospace sector experience or appreciation-of / working-at elevated security levels essential Experience of Cryptography (commercial and high grade) desirable Self-motivated and ambitious with the ability to work under pressure to meet deadlines. Team player, helping and supporting the wider Information Management team Here's what's in it for you Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility. Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company. The chance to bring innovation and shape to the future from within the MBDA Network team. Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme The Role Team member responsible for the management of the Estate Security Appliances and configuration. Assisting with the management and coordination of High Grade Cryptographic devices across the estate Guidance to 3rd party suppliers and delivery of solutions and services across MBDA (UK) Review of Project Documentation Support to project management colleagues in providing specialist technical support and consultancy on project activities Creation of documentation and presentation materials in support of business activities Close cooperation with the MBDA Security Operating Centre, and Information Security teams to ensure the highest standards of Network security are maintained Apply for this Networks Security Specialist role today! Information Management Technology