Job Role - Linux Infrastructure Engineer Location - Central Manchester Salary - Up to £45k DOE + benefits Work Pattern - Hybrid The Company We have a brand new role for a Linux Infrastructure Engineer to join a central Manchester company, close to major transport links. The company are a tight knit MSP with a family-like culture looking to expand their ambitious team. They offer 24/7 Server, Support and Network services, in addition to consultancy. They are partnered with suppliers such as Microsoft, HP and Cisco, with the aim of providing state-of-the-art managed IT services. The company are offering this role on a hybrid basis with 1 day in the office per week. The Role As an Infrastructure Engineer you'll be part of a small team, supporting a range of clients from a number of different sectors. The role will give you the opportunity to broaden your skills and the management team are huge believers in personal upskilling and development. The current team is made up of 6 Engineers of varied experience, giving you the opportunity to both learn from others whilst passing on knowledge from your own personal and professional experiences. The company are looking for someone who is prepared to get stuck into both Infrastructure and Network focused projects, developing your skillset to make you a well-rounded and highly skilled Engineer. Skills Required Windows Servers - Builds, Maintenance and Deployment O365 Linux Servers Networking - Cisco (Routers, Switches, Firewalls) Virtualization - VMware and/or Hyper-V Veeam Benefits 25 days holiday + Bank Holidays Private Healthcare Premium Pension Contribution Extended Maternity and Paternity Pay/Leave Plus much more! Next Steps: If you are a Linux Infrastructure Engineer and you are looking to progress with an organisation that has a fantastic approach to work, in an friendly and innovative environment, then look no further - this is the role for you! Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Job Role - Linux Infrastructure Engineer Location - Central Manchester Salary - Up to £45k DOE + benefits Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 16, 2024
Full time
Job Role - Linux Infrastructure Engineer Location - Central Manchester Salary - Up to £45k DOE + benefits Work Pattern - Hybrid The Company We have a brand new role for a Linux Infrastructure Engineer to join a central Manchester company, close to major transport links. The company are a tight knit MSP with a family-like culture looking to expand their ambitious team. They offer 24/7 Server, Support and Network services, in addition to consultancy. They are partnered with suppliers such as Microsoft, HP and Cisco, with the aim of providing state-of-the-art managed IT services. The company are offering this role on a hybrid basis with 1 day in the office per week. The Role As an Infrastructure Engineer you'll be part of a small team, supporting a range of clients from a number of different sectors. The role will give you the opportunity to broaden your skills and the management team are huge believers in personal upskilling and development. The current team is made up of 6 Engineers of varied experience, giving you the opportunity to both learn from others whilst passing on knowledge from your own personal and professional experiences. The company are looking for someone who is prepared to get stuck into both Infrastructure and Network focused projects, developing your skillset to make you a well-rounded and highly skilled Engineer. Skills Required Windows Servers - Builds, Maintenance and Deployment O365 Linux Servers Networking - Cisco (Routers, Switches, Firewalls) Virtualization - VMware and/or Hyper-V Veeam Benefits 25 days holiday + Bank Holidays Private Healthcare Premium Pension Contribution Extended Maternity and Paternity Pay/Leave Plus much more! Next Steps: If you are a Linux Infrastructure Engineer and you are looking to progress with an organisation that has a fantastic approach to work, in an friendly and innovative environment, then look no further - this is the role for you! Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Job Role - Linux Infrastructure Engineer Location - Central Manchester Salary - Up to £45k DOE + benefits Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Role: Helpdesk Engineer Sector: Banking Location: Central London Salary: 45,000 to 55,000 Based out of central London, one of my clients in the Finance and Banking sector are on the hunt for a new Helpdesk Engineer to join their rapidly growing team! The role will consist of company-wide BAU support with involvement in some of the very exciting projects currently in the works. Benefits: Generous starting salary Hybrid working Company Pension Great Holiday package Training Many more Key responsibilities: Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system. Manage new user onboarding, including setup on all systems. Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions. Support Windows platforms, Active Directory, and Office 365 administration. Create and maintain computer images for Windows 10 and laptops. Manage the telephony system. Set up and configure all company mobiles using the MDM. Assist with video conferencing requirements. Liaise with vendors to resolve service/application issues. Coordinate with IT suppliers for the purchasing of all IT equipment. Manage IT inventory and asset management. Maintain the Bank's intranet site and external website. Support desktop hardware, software, and applications, with travel to branches as needed. Collaborate with Head Office to troubleshoot issues reported by users for systems hosted with other branches. Ensure change control procedures are followed. Update and monitor all Manage Engine services (Helpdesk, MDM, AD Manager, etc.). Monitor the DSX server and Policy Hub, addressing any issues with this service. Visit branches as needed and facilitate office moves and relocations when required. Provide support for all bank-related Windows-based services and applications. Participate in IT projects, including the annual disaster recovery test. Perform first-level network administration tasks such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting Qualifications & Experience Computer related degree or equivalent industry experience Minimum 4 years working in a similar role Microsoft certifications are a bonus O365 / Exchange Experience is a must Desired experience: Experience in financial services/ banking is desirable Experience in managing Microsoft Active Directory infrastructure IT Security experience / knowledge Excellent written and verbal communication skills This role is being actively interviewed for. If this is of interest please apply to be immediately considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Role: Helpdesk Engineer Sector: Banking Location: Central London Salary: 45,000 to 55,000 Based out of central London, one of my clients in the Finance and Banking sector are on the hunt for a new Helpdesk Engineer to join their rapidly growing team! The role will consist of company-wide BAU support with involvement in some of the very exciting projects currently in the works. Benefits: Generous starting salary Hybrid working Company Pension Great Holiday package Training Many more Key responsibilities: Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system. Manage new user onboarding, including setup on all systems. Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions. Support Windows platforms, Active Directory, and Office 365 administration. Create and maintain computer images for Windows 10 and laptops. Manage the telephony system. Set up and configure all company mobiles using the MDM. Assist with video conferencing requirements. Liaise with vendors to resolve service/application issues. Coordinate with IT suppliers for the purchasing of all IT equipment. Manage IT inventory and asset management. Maintain the Bank's intranet site and external website. Support desktop hardware, software, and applications, with travel to branches as needed. Collaborate with Head Office to troubleshoot issues reported by users for systems hosted with other branches. Ensure change control procedures are followed. Update and monitor all Manage Engine services (Helpdesk, MDM, AD Manager, etc.). Monitor the DSX server and Policy Hub, addressing any issues with this service. Visit branches as needed and facilitate office moves and relocations when required. Provide support for all bank-related Windows-based services and applications. Participate in IT projects, including the annual disaster recovery test. Perform first-level network administration tasks such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting Qualifications & Experience Computer related degree or equivalent industry experience Minimum 4 years working in a similar role Microsoft certifications are a bonus O365 / Exchange Experience is a must Desired experience: Experience in financial services/ banking is desirable Experience in managing Microsoft Active Directory infrastructure IT Security experience / knowledge Excellent written and verbal communication skills This role is being actively interviewed for. If this is of interest please apply to be immediately considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Helpdesk Engineer Sector: Banking Location: Central London Salary: £45,000 to £55,000 Based out of central London, one of my clients in the Finance and Banking sector are on the hunt for a new Helpdesk Engineer to join their rapidly growing team! The role will consist of company-wide BAU support with involvement in some of the very exciting projects currently in the works. Benefits: Generous starting salary Hybrid working Company Pension Great Holiday package Training Many more Key responsibilities: Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system. Manage new user onboarding, including setup on all systems. Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions. Support Windows platforms, Active Directory, and Office 365 administration. Create and maintain computer images for Windows 10 and laptops. Manage the telephony system. Set up and configure all company mobiles using the MDM. Assist with video conferencing requirements. Liaise with vendors to resolve service/application issues. Coordinate with IT suppliers for the purchasing of all IT equipment. Manage IT inventory and asset management. Maintain the Bank's intranet site and external website. Support desktop hardware, software, and applications, with travel to branches as needed. Collaborate with Head Office to troubleshoot issues reported by users for systems hosted with other branches. Ensure change control procedures are followed. Update and monitor all Manage Engine services (Helpdesk, MDM, AD Manager, etc.). Monitor the DSX server and Policy Hub, addressing any issues with this service. Visit branches as needed and facilitate office moves and relocations when required. Provide support for all bank-related Windows-based services and applications. Participate in IT projects, including the annual disaster recovery test. Perform first-level network administration tasks such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting Qualifications & Experience Computer related degree or equivalent industry experience Minimum 4 years working in a similar role Microsoft certifications are a bonus O365 / Exchange Experience is a must Desired experience: Experience in financial services/ banking is desirable Experience in managing Microsoft Active Directory infrastructure IT Security experience / knowledge Excellent written and verbal communication skills This role is being actively interviewed for. If this is of interest please apply to be immediately considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Helpdesk Engineer Sector: Banking Location: Central London Salary: £45,000 to £55,000 Based out of central London, one of my clients in the Finance and Banking sector are on the hunt for a new Helpdesk Engineer to join their rapidly growing team! The role will consist of company-wide BAU support with involvement in some of the very exciting projects currently in the works. Benefits: Generous starting salary Hybrid working Company Pension Great Holiday package Training Many more Key responsibilities: Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system. Manage new user onboarding, including setup on all systems. Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions. Support Windows platforms, Active Directory, and Office 365 administration. Create and maintain computer images for Windows 10 and laptops. Manage the telephony system. Set up and configure all company mobiles using the MDM. Assist with video conferencing requirements. Liaise with vendors to resolve service/application issues. Coordinate with IT suppliers for the purchasing of all IT equipment. Manage IT inventory and asset management. Maintain the Bank's intranet site and external website. Support desktop hardware, software, and applications, with travel to branches as needed. Collaborate with Head Office to troubleshoot issues reported by users for systems hosted with other branches. Ensure change control procedures are followed. Update and monitor all Manage Engine services (Helpdesk, MDM, AD Manager, etc.). Monitor the DSX server and Policy Hub, addressing any issues with this service. Visit branches as needed and facilitate office moves and relocations when required. Provide support for all bank-related Windows-based services and applications. Participate in IT projects, including the annual disaster recovery test. Perform first-level network administration tasks such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting Qualifications & Experience Computer related degree or equivalent industry experience Minimum 4 years working in a similar role Microsoft certifications are a bonus O365 / Exchange Experience is a must Desired experience: Experience in financial services/ banking is desirable Experience in managing Microsoft Active Directory infrastructure IT Security experience / knowledge Excellent written and verbal communication skills This role is being actively interviewed for. If this is of interest please apply to be immediately considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Focus Group Recruitment
Milton Keynes, Buckinghamshire
IT Project Engineer The Company : Focus Group Recruitment have the pleasure with working alongside market leading IT Managed Service Provider. My client are the UK leaders within multiple sectors. The Role Due to planned growth and business requirements, we are now seeking a strong Project Support Engineer with some site visits when required to join the dynamic service desk teams. The business has grown from strength to strength in the 20 plus years it has been running and has experienced strong growth and stability. To plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk. Duties required for this role include: Understand and provide the definition of project scope, goals and deliverables. Understand the definition of the required implementation tasks and resource requirements. Understand and assist in the development of all project plans. Understand and assist in the planning of project timelines. Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines. Track and update project activities and deliverables using appropriate tools. Constantly monitor and report on progress of the project to all stakeholders. Escalate when the project is at risk of not delivering to the agreed requirements or timescales. Managing client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Create and maintain customer specific infrastructure documentation. Undertake all other reasonable requests. Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA's, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a Project Engineer with strong MS Technology background and solid Field Support experience due to client visits for projects when required. This is a great opportunity for a Project Engineer to join a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA's to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid knowledge of the following: MS Windows Server Technologies Exchange Technologies Active Directory Firewalls, Router & VPN Technologies Experience of managing or supporting large scale projects. Office 365 VMWare Microsoft Azure Solid experience as a Field based engineer supporting SME's. Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using: All MS Windows Server Platforms All SBS Platforms All MS Exchange Technologies MS365, O365, Sharepoint, Teams Azure configuration and migrations Apple Technologies Android & Windows Mobile Technologies PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO. AD - configure sites and services, resolve issues. DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes. Firewalls, Routers & VPN's - install, configure & troubleshoot. The Location : The role is based in the HQ in Milton Keynes, Buckinghamshire and site visits when required for project work within commutable distance. Salary : £35,000 + £4,000 Car Allowance + great benefits including, contributed pension scheme, 20 days + 8 days bank holidays
May 11, 2024
Full time
IT Project Engineer The Company : Focus Group Recruitment have the pleasure with working alongside market leading IT Managed Service Provider. My client are the UK leaders within multiple sectors. The Role Due to planned growth and business requirements, we are now seeking a strong Project Support Engineer with some site visits when required to join the dynamic service desk teams. The business has grown from strength to strength in the 20 plus years it has been running and has experienced strong growth and stability. To plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk. Duties required for this role include: Understand and provide the definition of project scope, goals and deliverables. Understand the definition of the required implementation tasks and resource requirements. Understand and assist in the development of all project plans. Understand and assist in the planning of project timelines. Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines. Track and update project activities and deliverables using appropriate tools. Constantly monitor and report on progress of the project to all stakeholders. Escalate when the project is at risk of not delivering to the agreed requirements or timescales. Managing client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Create and maintain customer specific infrastructure documentation. Undertake all other reasonable requests. Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA's, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a Project Engineer with strong MS Technology background and solid Field Support experience due to client visits for projects when required. This is a great opportunity for a Project Engineer to join a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA's to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid knowledge of the following: MS Windows Server Technologies Exchange Technologies Active Directory Firewalls, Router & VPN Technologies Experience of managing or supporting large scale projects. Office 365 VMWare Microsoft Azure Solid experience as a Field based engineer supporting SME's. Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using: All MS Windows Server Platforms All SBS Platforms All MS Exchange Technologies MS365, O365, Sharepoint, Teams Azure configuration and migrations Apple Technologies Android & Windows Mobile Technologies PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO. AD - configure sites and services, resolve issues. DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes. Firewalls, Routers & VPN's - install, configure & troubleshoot. The Location : The role is based in the HQ in Milton Keynes, Buckinghamshire and site visits when required for project work within commutable distance. Salary : £35,000 + £4,000 Car Allowance + great benefits including, contributed pension scheme, 20 days + 8 days bank holidays
Focus Group Recruitment Ltd
Bletchley, Buckinghamshire
IT Project Engineer The Company : Focus Group Recruitment have the pleasure with working alongside market leading IT Managed Service Provider. My client are the UK leaders within multiple sectors. The Role Due to planned growth and business requirements, we are now seeking a strong Project Support Engineer with some site visits when required to join the dynamic service desk teams. The business has grown from strength to strength in the 20 plus years it has been running and has experienced strong growth and stability. To plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk. Duties required for this role include: Understand and provide the definition of project scope, goals and deliverables. Understand the definition of the required implementation tasks and resource requirements. Understand and assist in the development of all project plans. Understand and assist in the planning of project timelines. Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines. Track and update project activities and deliverables using appropriate tools. Constantly monitor and report on progress of the project to all stakeholders. Escalate when the project is at risk of not delivering to the agreed requirements or timescales. Managing client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Create and maintain customer specific infrastructure documentation. Undertake all other reasonable requests. Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a Project Engineer with strong MS Technology background and solid Field Support experience due to client visits for projects when required. This is a great opportunity for a Project Engineer to join a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid knowledge of the following: MS Windows Server Technologies Exchange Technologies Active Directory Firewalls, Router & VPN Technologies Experience of managing or supporting large scale projects. Office 365 VMWare Microsoft Azure Solid experience as a Field based engineer supporting SME s. Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using: All MS Windows Server Platforms All SBS Platforms All MS Exchange Technologies MS365, O365, Sharepoint, Teams Azure configuration and migrations Apple Technologies Android & Windows Mobile Technologies PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO. AD configure sites and services, resolve issues. DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes. Firewalls, Routers & VPN s - install, configure & troubleshoot. The Location : The role is based in the HQ in Milton Keynes, Buckinghamshire and site visits when required for project work within commutable distance. Salary : £35,000 + £4,000 Car Allowance + great benefits including, contributed pension scheme, 20 days + 8 days bank holidays
May 10, 2024
Full time
IT Project Engineer The Company : Focus Group Recruitment have the pleasure with working alongside market leading IT Managed Service Provider. My client are the UK leaders within multiple sectors. The Role Due to planned growth and business requirements, we are now seeking a strong Project Support Engineer with some site visits when required to join the dynamic service desk teams. The business has grown from strength to strength in the 20 plus years it has been running and has experienced strong growth and stability. To plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk. Duties required for this role include: Understand and provide the definition of project scope, goals and deliverables. Understand the definition of the required implementation tasks and resource requirements. Understand and assist in the development of all project plans. Understand and assist in the planning of project timelines. Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines. Track and update project activities and deliverables using appropriate tools. Constantly monitor and report on progress of the project to all stakeholders. Escalate when the project is at risk of not delivering to the agreed requirements or timescales. Managing client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Create and maintain customer specific infrastructure documentation. Undertake all other reasonable requests. Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a Project Engineer with strong MS Technology background and solid Field Support experience due to client visits for projects when required. This is a great opportunity for a Project Engineer to join a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid knowledge of the following: MS Windows Server Technologies Exchange Technologies Active Directory Firewalls, Router & VPN Technologies Experience of managing or supporting large scale projects. Office 365 VMWare Microsoft Azure Solid experience as a Field based engineer supporting SME s. Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using: All MS Windows Server Platforms All SBS Platforms All MS Exchange Technologies MS365, O365, Sharepoint, Teams Azure configuration and migrations Apple Technologies Android & Windows Mobile Technologies PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO. AD configure sites and services, resolve issues. DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes. Firewalls, Routers & VPN s - install, configure & troubleshoot. The Location : The role is based in the HQ in Milton Keynes, Buckinghamshire and site visits when required for project work within commutable distance. Salary : £35,000 + £4,000 Car Allowance + great benefits including, contributed pension scheme, 20 days + 8 days bank holidays
Job Title: Senior Infrastructure Engineer (Storage, Virtualisation & Backups) Location: Swindon (Hybrid) Salary: 47,000 - 55,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to achieve an SC Security Clearance. Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Storage technologies (Dell EMC VNX, Unity),Storage connectivity (Brocade FC, iSCSI etc) Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain), Server OS support (Windows and/or Linux), VMware ESX and vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role involves taking ownership of the backup and storage technology areas and serving as an escalation point for the broader support team. Therefore, a level of independence and experience in mentoring others would be highly desirable to complement the position. Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Supports and troubleshoots a wide range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares findings with the broader team. Engages in project work involving new system implementations and changes driven by continuous service improvement plans. Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as required. Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs). Ensures accurate recording of all actions undertaken by the team in applicable Service Management or Project Management toolsets. Reviews and coordinates customer-facing reports, offering mentorship to colleagues for improvements and tailoring reports appropriately for the audience. Develops capacity guidelines and monitoring protocols for the storage infrastructure across the estate. Provides capacity and performance forecasting and reports, both proactively and in response to Change requests. What are we looking for in our next Senior Infrastructure Engineer? Proficiency in storage technologies such as Dell EMC VNX and Unity. Expertise in storage connectivity including Brocade FC and iSCSI. Experience with backup methodologies and products such as Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain. Support for server operating systems including Windows and/or Linux. Familiarity with VMware ESXi and vCenter within clustered environments. Knowledge of monitoring tools like SolarWinds and Nagios. Providing mentorship to colleagues with varying levels of experience. Involvement in project or transition environments. Working knowledge of secure environments and associated processes. Handling escalations from colleagues and customers effectively. Desirable Windows Server 2016/19 AD environment Linux (RHEL6 onwards (7+ desirable) and/or CentOS equivalents) Hyper-V on Windows Server Core RedHat OpenShift/Kubernetes/Docker Nutanix AHV Exposure to Object Based storage solutions Exposure to Software Defined Storage solutions Automation platforms (e.g. Ansible Tower) Microsoft Endpoint Configuration Manager (MECM / SCCM) Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 10, 2024
Full time
Job Title: Senior Infrastructure Engineer (Storage, Virtualisation & Backups) Location: Swindon (Hybrid) Salary: 47,000 - 55,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to achieve an SC Security Clearance. Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Storage technologies (Dell EMC VNX, Unity),Storage connectivity (Brocade FC, iSCSI etc) Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain), Server OS support (Windows and/or Linux), VMware ESX and vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role involves taking ownership of the backup and storage technology areas and serving as an escalation point for the broader support team. Therefore, a level of independence and experience in mentoring others would be highly desirable to complement the position. Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Supports and troubleshoots a wide range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares findings with the broader team. Engages in project work involving new system implementations and changes driven by continuous service improvement plans. Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as required. Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs). Ensures accurate recording of all actions undertaken by the team in applicable Service Management or Project Management toolsets. Reviews and coordinates customer-facing reports, offering mentorship to colleagues for improvements and tailoring reports appropriately for the audience. Develops capacity guidelines and monitoring protocols for the storage infrastructure across the estate. Provides capacity and performance forecasting and reports, both proactively and in response to Change requests. What are we looking for in our next Senior Infrastructure Engineer? Proficiency in storage technologies such as Dell EMC VNX and Unity. Expertise in storage connectivity including Brocade FC and iSCSI. Experience with backup methodologies and products such as Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain. Support for server operating systems including Windows and/or Linux. Familiarity with VMware ESXi and vCenter within clustered environments. Knowledge of monitoring tools like SolarWinds and Nagios. Providing mentorship to colleagues with varying levels of experience. Involvement in project or transition environments. Working knowledge of secure environments and associated processes. Handling escalations from colleagues and customers effectively. Desirable Windows Server 2016/19 AD environment Linux (RHEL6 onwards (7+ desirable) and/or CentOS equivalents) Hyper-V on Windows Server Core RedHat OpenShift/Kubernetes/Docker Nutanix AHV Exposure to Object Based storage solutions Exposure to Software Defined Storage solutions Automation platforms (e.g. Ansible Tower) Microsoft Endpoint Configuration Manager (MECM / SCCM) Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
May 10, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: * Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team * Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. * Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle * Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. * Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations * Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? * 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer * O365 Admin experience * Azure AD experience * CompTIA A+ and/ or MCP accreditation * Microsoft Office Specialist Certification * Advanced knowledge of remote support toolsets * Expert knowledge of call management systems, preferably ServiceNow * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Jan 31, 2022
Full time
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: * Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team * Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. * Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle * Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. * Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations * Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? * 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer * O365 Admin experience * Azure AD experience * CompTIA A+ and/ or MCP accreditation * Microsoft Office Specialist Certification * Advanced knowledge of remote support toolsets * Expert knowledge of call management systems, preferably ServiceNow * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
AR221 - 2nd Line Infrastructure Engineer Location: Shrivenham, Swindon Salary: £30,000 - £40,000 Overview: First Military Recruitment are currently seeking a 2nd Line Infrastructure Engineer on behalf of one of our clients. You will have experience in actively managing and troubleshooting Microsoft technologies in an enterprise environment. The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Support and troubleshooting of multi-tenant SCCM platforms. Packaging, deploying and troubleshooting user applications across estates comprising both virtualised and physical machines. Maintaining and configuring Hyper-V environments and RDS farms. Development and support of highly automated build images (Win10) for end user devices, and ownership of associated processes. Upkeep of a number of shared Active Directory structures, associated Group Policy management and necessary security measures. Managing hybrid environments across a mixture of both on-prem and Azure/O365 infrastructure. Act as a technical lead within the team for Microsoft technologies, mentoring others or creating knowledge items where appropriate. Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs). Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset. The deployment of both standard and complex changes to the customers' infrastructures. Managing test and rollout of security patches, software upgrades, and new software applications. Participate in project work on new system implementations and changes arising from continuous service improvement plans. Investigating opportunities to improve effectiveness and efficiency. The development of technical procedures that can be operated and managed by the entire Support team. The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota. Skills and Qualifications: Microsoft System Center Configuration Manager (SCCM) 2012/2016. Microsoft Hyper-V and Remote Desktop Services. Microsoft Cloud solutions (Azure, O365 etc.). Other ancillary Microsoft products - Group Policy, Active Directory etc. Ability to obtain Government Security Clearance (SC) with no restrictions. Full UK driving license with ability to travel to customer locations. Communication skills to customers and internal senior management. Strong analytical and problem solving skills. Ability to work well independently and as part of a team. A proven record of accuracy, attention to detail along with a high level of initiative and self-motivation. A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Experience in mentoring colleagues. Desirable: Experience in one or more of the following would be beneficial; Microsoft Exchange Server. Microsoft SharePoint. VMware ESX and vCenter. Microsoft SQL Server. Linux (RHEL and CentOS). AV Products (e.g. McAfee EPO and Sophos). IT service management tool (ITIL model). Open source monitoring tools (Icinga/Grafana/Nagios). Routing/switching/firewall technologies. Secure managed WLAN products (e.g. Aruba). Location: Shrivenham, Swindon Salary: £30,000 - £40,000
Sep 14, 2021
Full time
AR221 - 2nd Line Infrastructure Engineer Location: Shrivenham, Swindon Salary: £30,000 - £40,000 Overview: First Military Recruitment are currently seeking a 2nd Line Infrastructure Engineer on behalf of one of our clients. You will have experience in actively managing and troubleshooting Microsoft technologies in an enterprise environment. The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Support and troubleshooting of multi-tenant SCCM platforms. Packaging, deploying and troubleshooting user applications across estates comprising both virtualised and physical machines. Maintaining and configuring Hyper-V environments and RDS farms. Development and support of highly automated build images (Win10) for end user devices, and ownership of associated processes. Upkeep of a number of shared Active Directory structures, associated Group Policy management and necessary security measures. Managing hybrid environments across a mixture of both on-prem and Azure/O365 infrastructure. Act as a technical lead within the team for Microsoft technologies, mentoring others or creating knowledge items where appropriate. Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs). Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset. The deployment of both standard and complex changes to the customers' infrastructures. Managing test and rollout of security patches, software upgrades, and new software applications. Participate in project work on new system implementations and changes arising from continuous service improvement plans. Investigating opportunities to improve effectiveness and efficiency. The development of technical procedures that can be operated and managed by the entire Support team. The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota. Skills and Qualifications: Microsoft System Center Configuration Manager (SCCM) 2012/2016. Microsoft Hyper-V and Remote Desktop Services. Microsoft Cloud solutions (Azure, O365 etc.). Other ancillary Microsoft products - Group Policy, Active Directory etc. Ability to obtain Government Security Clearance (SC) with no restrictions. Full UK driving license with ability to travel to customer locations. Communication skills to customers and internal senior management. Strong analytical and problem solving skills. Ability to work well independently and as part of a team. A proven record of accuracy, attention to detail along with a high level of initiative and self-motivation. A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Experience in mentoring colleagues. Desirable: Experience in one or more of the following would be beneficial; Microsoft Exchange Server. Microsoft SharePoint. VMware ESX and vCenter. Microsoft SQL Server. Linux (RHEL and CentOS). AV Products (e.g. McAfee EPO and Sophos). IT service management tool (ITIL model). Open source monitoring tools (Icinga/Grafana/Nagios). Routing/switching/firewall technologies. Secure managed WLAN products (e.g. Aruba). Location: Shrivenham, Swindon Salary: £30,000 - £40,000
Company Overview:
Apogee is Europe’s largest independent managed services provider of print, document and process technology.
Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us.
We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.
Purpose of Role
We have an opportunity for an experienced IT Infrastructure Support Engineer to join our very busy, fast-paced IT Infrastructure department, where you will assist in supporting business critical IT systems and implement new Infrastructure projects across the UK and European operations. The successful candidate will also provide support to the Service Desk function within the IT Infrastructure Team.
This opening within the IT Infrastructure team requires strong experience with VMware, Microsoft Windows Server (2008/12/16), Active Directory (2008/12), Exchange (2010/2016/O365) & Enterprise Wintel technologies. Working knowledge of the Microsoft Azure platform is desirable but not essential. As well as providing day-to-day support for business critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience managing, monitoring and maintaining a large UK & European dispersed server estate. You must possess excellent written and oral communication skills, will be equally comfortable interacting with non-technical people and to work as part of a team and quickly establish credibility with colleagues. You will need to demonstrate an attention to detail, commitment and flexibility in dealing with unforeseen operational requirements.
Key Skills required:
* VMware vSphere 5.5+, Microsoft Hyper-V
* VEEAM Backup Technologies
* Windows Server 2008 – 2016, as well as Microsoft SQL technologies, including clustering
* Experience administering Exchange 2010 – 2016 & Exchange Online (Office 365 environment)
* Have extensive Microsoft OS Platform and Active Directory support experience
* Experience of AVAYA VOIP telephony configuration & support is desirable.
* Windows & Linux patching
* Knowledge of end point security/protection/encryption
* Good working knowledge of network infrastructure
* Experience of producing detailed documentation according to IT Governance within the organisation.
* Accustomed to working within the ITIL framework of Incident, Problem, Change and Release Management
Key Skills continued:
* PKI Certificate infrastructure
* A firm understanding of HP 3Par storage systems or other similar technologies, and infrastructure associated with supporting the businesses critical storage
* Software Update Services, such as WSUS for patch deployment across the estate, and automated processes for Windows & application deployments across the enterprise
* Be able to administer the Microsoft O365 environment
* Be able to travel to UK & European based offices as and when required to support the business
Responsibilities:
* Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation
* Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software
* Contribute to service improvement through the monitoring and tracking of case closure to ensure service level agreement is met in the majority of cases.
* Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy
* Inclusion in an on-call rota to provide out of hours escalation support. Available for activities during planned weekend maintenance windows
* Providing support of Physical and Virtual Windows Servers and associated Wintel back office infrastructure e.g. AD, DFS, DHCP, DNS, ADFS, WDS, WSUS.
* Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning.
Person Specification
The successful candidate should have a minimum of 5 years’ experience in a similar role. Qualifications such as ITIL or any other recognized vendor qualifications for VMWare or Microsoft would also be desirable. Ideally, you should have a Microsoft MCSE/MCSA certification and have VMware VCP certification
Oct 29, 2018
Company Overview:
Apogee is Europe’s largest independent managed services provider of print, document and process technology.
Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us.
We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.
Purpose of Role
We have an opportunity for an experienced IT Infrastructure Support Engineer to join our very busy, fast-paced IT Infrastructure department, where you will assist in supporting business critical IT systems and implement new Infrastructure projects across the UK and European operations. The successful candidate will also provide support to the Service Desk function within the IT Infrastructure Team.
This opening within the IT Infrastructure team requires strong experience with VMware, Microsoft Windows Server (2008/12/16), Active Directory (2008/12), Exchange (2010/2016/O365) & Enterprise Wintel technologies. Working knowledge of the Microsoft Azure platform is desirable but not essential. As well as providing day-to-day support for business critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience managing, monitoring and maintaining a large UK & European dispersed server estate. You must possess excellent written and oral communication skills, will be equally comfortable interacting with non-technical people and to work as part of a team and quickly establish credibility with colleagues. You will need to demonstrate an attention to detail, commitment and flexibility in dealing with unforeseen operational requirements.
Key Skills required:
* VMware vSphere 5.5+, Microsoft Hyper-V
* VEEAM Backup Technologies
* Windows Server 2008 – 2016, as well as Microsoft SQL technologies, including clustering
* Experience administering Exchange 2010 – 2016 & Exchange Online (Office 365 environment)
* Have extensive Microsoft OS Platform and Active Directory support experience
* Experience of AVAYA VOIP telephony configuration & support is desirable.
* Windows & Linux patching
* Knowledge of end point security/protection/encryption
* Good working knowledge of network infrastructure
* Experience of producing detailed documentation according to IT Governance within the organisation.
* Accustomed to working within the ITIL framework of Incident, Problem, Change and Release Management
Key Skills continued:
* PKI Certificate infrastructure
* A firm understanding of HP 3Par storage systems or other similar technologies, and infrastructure associated with supporting the businesses critical storage
* Software Update Services, such as WSUS for patch deployment across the estate, and automated processes for Windows & application deployments across the enterprise
* Be able to administer the Microsoft O365 environment
* Be able to travel to UK & European based offices as and when required to support the business
Responsibilities:
* Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation
* Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software
* Contribute to service improvement through the monitoring and tracking of case closure to ensure service level agreement is met in the majority of cases.
* Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy
* Inclusion in an on-call rota to provide out of hours escalation support. Available for activities during planned weekend maintenance windows
* Providing support of Physical and Virtual Windows Servers and associated Wintel back office infrastructure e.g. AD, DFS, DHCP, DNS, ADFS, WDS, WSUS.
* Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning.
Person Specification
The successful candidate should have a minimum of 5 years’ experience in a similar role. Qualifications such as ITIL or any other recognized vendor qualifications for VMWare or Microsoft would also be desirable. Ideally, you should have a Microsoft MCSE/MCSA certification and have VMware VCP certification
Company Overview:
Apogee is Europe’s largest independent managed services provider of print, document and process technology.
Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us.
We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.
Purpose of Role
We have an opportunity for an experienced IT Infrastructure Support Engineer to join our very busy, fast-paced IT Infrastructure department, where you will assist in supporting business critical IT systems and implement new Infrastructure projects across the UK and European operations. The successful candidate will also provide support to the Service Desk function within the IT Infrastructure Team.
This opening within the IT Infrastructure team requires strong experience with VMware, Microsoft Windows Server (2008/12/16), Active Directory (2008/12), Exchange (2010/2016/O365) & Enterprise Wintel technologies. Working knowledge of the Microsoft Azure platform is desirable but not essential. As well as providing day-to-day support for business critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience managing, monitoring and maintaining a large UK & European dispersed server estate. You must possess excellent written and oral communication skills, will be equally comfortable interacting with non-technical people and to work as part of a team and quickly establish credibility with colleagues. You will need to demonstrate an attention to detail, commitment and flexibility in dealing with unforeseen operational requirements.
Key Skills required:
* VMware vSphere 5.5+, Microsoft Hyper-V
* VEEAM Backup Technologies
* Windows Server 2008 – 2016, as well as Microsoft SQL technologies, including clustering
* Experience administering Exchange 2010 – 2016 & Exchange Online (Office 365 environment)
* Have extensive Microsoft OS Platform and Active Directory support experience
* Experience of AVAYA VOIP telephony configuration & support is desirable.
* Windows & Linux patching
* Knowledge of end point security/protection/encryption
* Good working knowledge of network infrastructure
* Experience of producing detailed documentation according to IT Governance within the organisation.
* Accustomed to working within the ITIL framework of Incident, Problem, Change and Release Management
Key Skills continued:
* PKI Certificate infrastructure
* A firm understanding of HP 3Par storage systems or other similar technologies, and infrastructure associated with supporting the businesses critical storage
* Software Update Services, such as WSUS for patch deployment across the estate, and automated processes for Windows & application deployments across the enterprise
* Be able to administer the Microsoft O365 environment
* Be able to travel to UK & European based offices as and when required to support the business
Responsibilities:
* Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation
* Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software
* Contribute to service improvement through the monitoring and tracking of case closure to ensure service level agreement is met in the majority of cases.
* Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy
* Inclusion in an on-call rota to provide out of hours escalation support. Available for activities during planned weekend maintenance windows
* Providing support of Physical and Virtual Windows Servers and associated Wintel back office infrastructure e.g. AD, DFS, DHCP, DNS, ADFS, WDS, WSUS.
* Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning.
Person Specification
The successful candidate should have a minimum of 5 years’ experience in a similar role. Qualifications such as ITIL or any other recognized vendor qualifications for VMWare or Microsoft would also be desirable. Ideally, you should have a Microsoft MCSE/MCSA certification and have VMware VCP certification
Oct 29, 2018
Company Overview:
Apogee is Europe’s largest independent managed services provider of print, document and process technology.
Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us.
We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.
Purpose of Role
We have an opportunity for an experienced IT Infrastructure Support Engineer to join our very busy, fast-paced IT Infrastructure department, where you will assist in supporting business critical IT systems and implement new Infrastructure projects across the UK and European operations. The successful candidate will also provide support to the Service Desk function within the IT Infrastructure Team.
This opening within the IT Infrastructure team requires strong experience with VMware, Microsoft Windows Server (2008/12/16), Active Directory (2008/12), Exchange (2010/2016/O365) & Enterprise Wintel technologies. Working knowledge of the Microsoft Azure platform is desirable but not essential. As well as providing day-to-day support for business critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience managing, monitoring and maintaining a large UK & European dispersed server estate. You must possess excellent written and oral communication skills, will be equally comfortable interacting with non-technical people and to work as part of a team and quickly establish credibility with colleagues. You will need to demonstrate an attention to detail, commitment and flexibility in dealing with unforeseen operational requirements.
Key Skills required:
* VMware vSphere 5.5+, Microsoft Hyper-V
* VEEAM Backup Technologies
* Windows Server 2008 – 2016, as well as Microsoft SQL technologies, including clustering
* Experience administering Exchange 2010 – 2016 & Exchange Online (Office 365 environment)
* Have extensive Microsoft OS Platform and Active Directory support experience
* Experience of AVAYA VOIP telephony configuration & support is desirable.
* Windows & Linux patching
* Knowledge of end point security/protection/encryption
* Good working knowledge of network infrastructure
* Experience of producing detailed documentation according to IT Governance within the organisation.
* Accustomed to working within the ITIL framework of Incident, Problem, Change and Release Management
Key Skills continued:
* PKI Certificate infrastructure
* A firm understanding of HP 3Par storage systems or other similar technologies, and infrastructure associated with supporting the businesses critical storage
* Software Update Services, such as WSUS for patch deployment across the estate, and automated processes for Windows & application deployments across the enterprise
* Be able to administer the Microsoft O365 environment
* Be able to travel to UK & European based offices as and when required to support the business
Responsibilities:
* Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation
* Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software
* Contribute to service improvement through the monitoring and tracking of case closure to ensure service level agreement is met in the majority of cases.
* Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy
* Inclusion in an on-call rota to provide out of hours escalation support. Available for activities during planned weekend maintenance windows
* Providing support of Physical and Virtual Windows Servers and associated Wintel back office infrastructure e.g. AD, DFS, DHCP, DNS, ADFS, WDS, WSUS.
* Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning.
Person Specification
The successful candidate should have a minimum of 5 years’ experience in a similar role. Qualifications such as ITIL or any other recognized vendor qualifications for VMWare or Microsoft would also be desirable. Ideally, you should have a Microsoft MCSE/MCSA certification and have VMware VCP certification