Desktop Support Analyst (Inside IR35)

Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based.

Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects.

• Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
• Installing and configuring operating systems and software
• Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures
• Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair

Skills

The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.