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Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
11/04/2024
Full time
Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
23/01/2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
04/10/2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
25/07/2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
North Yorkshire Citizens Advice and Law Centre
North Yorkshire
Do you have experience of providing IT support and a proven ability to problem solve? Would you thrive as part of an organisation that is helping the community when it is needed the most?
Our service is in demand more than ever before and we are looking for an experienced IT and Infrastructure Engineer to deliver solutions and provide IT support from first point of contact to resolution. This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently.
In return we will offer you a supportive working environment where no two days are the same. You will have the opportunity to use your own initiative and ideas and to develop your career with us.
The role is based in any one of our North Yorkshire offices (Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate, Whitby and Skipton) with some flexibility for home working. You must be willing and able to travel across all North Yorkshire sites.
04/05/2023
Part time
Do you have experience of providing IT support and a proven ability to problem solve? Would you thrive as part of an organisation that is helping the community when it is needed the most?
Our service is in demand more than ever before and we are looking for an experienced IT and Infrastructure Engineer to deliver solutions and provide IT support from first point of contact to resolution. This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently.
In return we will offer you a supportive working environment where no two days are the same. You will have the opportunity to use your own initiative and ideas and to develop your career with us.
The role is based in any one of our North Yorkshire offices (Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate, Whitby and Skipton) with some flexibility for home working. You must be willing and able to travel across all North Yorkshire sites.
Cloud Support Engineer, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post number: 203407
Job Description
Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.
You will be able to demonstrate knowledge and experience of the following:
Knowledge and experience of the following:
Knowledge and experience of the following:
Experience of supporting Office 365/Microsoft Dynamics 365/SharePoint Online/Web Applications/COTS packages
Experience of working within a Public Cloud Environment.
Understanding of application support and development with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
Knowledge of ITIL Service Management Framework.
Working experience of application lifecycle methodologies.
Experience of Incident, Problem, Change and Release management processes.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
08/12/2022
Full time
Cloud Support Engineer, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post number: 203407
Job Description
Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.
You will be able to demonstrate knowledge and experience of the following:
Knowledge and experience of the following:
Knowledge and experience of the following:
Experience of supporting Office 365/Microsoft Dynamics 365/SharePoint Online/Web Applications/COTS packages
Experience of working within a Public Cloud Environment.
Understanding of application support and development with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
Knowledge of ITIL Service Management Framework.
Working experience of application lifecycle methodologies.
Experience of Incident, Problem, Change and Release management processes.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
31/01/2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
04/01/2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
IT Field Engineer Up to 45k plus benefits. IT Field Engineer required by a high calibre IT Managed Service Provider (MSP), based in London. This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities. The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites. You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Visit client sites frequently as required. Technology Requirements: Experience working on an ITIL based Service Desk Excellent troubleshooting skills of standard Microsoft Office suites Windows Server 2008 & 2012 administration experience. Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting) Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools Any exposure to Cisco products would be extremely beneficial Experience working with MAC products would be beneficial Knowledge of Azure Cloud Platform advantageous This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement. Up to 45k, depending on experience. London based.
06/02/2025
Full time
IT Field Engineer Up to 45k plus benefits. IT Field Engineer required by a high calibre IT Managed Service Provider (MSP), based in London. This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities. The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites. You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Visit client sites frequently as required. Technology Requirements: Experience working on an ITIL based Service Desk Excellent troubleshooting skills of standard Microsoft Office suites Windows Server 2008 & 2012 administration experience. Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting) Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools Any exposure to Cisco products would be extremely beneficial Experience working with MAC products would be beneficial Knowledge of Azure Cloud Platform advantageous This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement. Up to 45k, depending on experience. London based.
Devonshire Hayes Recruitment Specialists Ltd
Stratford-upon-avon, Warwickshire
Are you an experience IT Support specialist? Do you have experience in the legal sector? If so I have an exciting opportunity for you with a law firm. The role is a permanent position that is hybrid (3x days a week on site) with a salary of up to 35,000 for the right candidate. The role is an IT support role, whilst you will be responsible for 1st/2nd line support activities you will also have further exposure to Networking and other 3rd line activities. - Must have strong 1st/2nd line experience - Experience with Windows Server, AD, Office 365 are essential - Must have experience with Windows 10/11 - Knowledge of MS Azure is desired. - Any experience with basic networking (VLAN, Router Configuration) is desired - Experience with legal tech such as Case Management, Practice Management, Digital dictation software is desired
05/02/2025
Full time
Are you an experience IT Support specialist? Do you have experience in the legal sector? If so I have an exciting opportunity for you with a law firm. The role is a permanent position that is hybrid (3x days a week on site) with a salary of up to 35,000 for the right candidate. The role is an IT support role, whilst you will be responsible for 1st/2nd line support activities you will also have further exposure to Networking and other 3rd line activities. - Must have strong 1st/2nd line experience - Experience with Windows Server, AD, Office 365 are essential - Must have experience with Windows 10/11 - Knowledge of MS Azure is desired. - Any experience with basic networking (VLAN, Router Configuration) is desired - Experience with legal tech such as Case Management, Practice Management, Digital dictation software is desired
Clearwater People Solutions
Shoreham-by-sea, Sussex
DON'T MISS THIS! Passionate Service Desk 1st Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st Line Support Engineer to thrive in our client's fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the Service Desk 1st Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets Logging incidents via an advanced automated ticketing system Assist technical support requests within the team via phone and email Ensure good communication with both customers and staff Meet and exceed SLAs Skills Required for the Service Desk 1st Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) Ability to work independently and as part of a team Service Desk Experience Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
05/02/2025
Full time
DON'T MISS THIS! Passionate Service Desk 1st Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st Line Support Engineer to thrive in our client's fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the Service Desk 1st Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets Logging incidents via an advanced automated ticketing system Assist technical support requests within the team via phone and email Ensure good communication with both customers and staff Meet and exceed SLAs Skills Required for the Service Desk 1st Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) Ability to work independently and as part of a team Service Desk Experience Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
A successful IT support company in Chichester is seeking an IT Support Manager to lead an IT support team. With the opportunity to work with clients across Hampshire and Sussex, each day presents unique challenges and opportunities for growth! THE JOB: Overall, you will be responsible for a team of service desk engineers, ensuring procedures and best practices are followed and managing the team members' day-to-day needs. This includes: Supervision of the team whilst maintaining a hands-on approach to incident management Completing reports Ensure team and business level KPIs are met Analyse workloads against resources to maintain desk coverage and service levels Pro-actively undertake call analysis Provide performance appraisals and objective setting. KEY SKILLS & EXPERIENCE: Extensive Service desk Manager experience Previous experience managing a team of 5+ employees Technical understanding of system, network and server-level problems The ability to motivate and inspire a team, and embrace new ideas and challenges SALARY & BENEFITS: 30,000 - 35,000, dependent on experience 20 days holiday + public holidays Pension Cycle to work scheme Free onsite parking Company laptop, phone, and accessories Please apply today by sending your CV. No overseas applicants, please; visa applications will not be considered. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
05/02/2025
Full time
A successful IT support company in Chichester is seeking an IT Support Manager to lead an IT support team. With the opportunity to work with clients across Hampshire and Sussex, each day presents unique challenges and opportunities for growth! THE JOB: Overall, you will be responsible for a team of service desk engineers, ensuring procedures and best practices are followed and managing the team members' day-to-day needs. This includes: Supervision of the team whilst maintaining a hands-on approach to incident management Completing reports Ensure team and business level KPIs are met Analyse workloads against resources to maintain desk coverage and service levels Pro-actively undertake call analysis Provide performance appraisals and objective setting. KEY SKILLS & EXPERIENCE: Extensive Service desk Manager experience Previous experience managing a team of 5+ employees Technical understanding of system, network and server-level problems The ability to motivate and inspire a team, and embrace new ideas and challenges SALARY & BENEFITS: 30,000 - 35,000, dependent on experience 20 days holiday + public holidays Pension Cycle to work scheme Free onsite parking Company laptop, phone, and accessories Please apply today by sending your CV. No overseas applicants, please; visa applications will not be considered. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Job Title: Azure Project Engineer Location: Hybrid working (Client based in Chesterfield) Contract: Permanent Full Time Salary: 35,000 - 45,000 DOE Overview: Our client, who provides IT Support services to Businesses is looking for an experienced Azure Project Engineer to join their established team. The Azure Project Engineer will deliver technical governance for various projects aimed at their customers, ensuring effective and efficient execution to meet strategic goals. This role requires planning and oversight to ensure projects are completed on time and within budget, necessitating prior IT project management experience and a strong technical background, particularly in networking and Microsoft Azure. The Azure Project Engineer will collaborate closely with the IT Operations Manager and Strategic Account Managers to update them about all active projects, and provide a smooth transition of projects to the Service Desk for ongoing support. This is a fantastic opportunity for somebody to join a well-established and aspirational organisation, who have built a culture based on providing employees with the tools and support to accelerate both their personal and professional development, with employee well-being always their top priority. Key Responsibilities: Deliver projects that meet customer expectations regarding cost, time, scope, quality, and security Provide regular updates to clients, exceeding their expectations Execute technical projects and support the skill development of Project Support Engineers Maintain clear communication with all stakeholders Set clear objectives for team members throughout the project Drive continuous improvement in project management processes Manage customer relationships to ensure high satisfaction Provide monthly project pipeline and utilisation data Sills Required: Experience with Microsoft Azure IaaS and AVD is essential Previous experience as a project engineer is essential Strong knowledge of Windows Server, virtual environments (VMWare), SQL Server, Microsoft stack, networking, Active Directory, and Antivirus solutions Good knowledge of Microsoft Azure IaaS and AVD is essential Excellent communication and teamwork skills Ability to manage a diverse workload calmly and methodically PRINCE2 or APM qualification is desirable but not mandatory Commitment to contributing to the vision Benefits Package: 33 Days Holiday Westfield Health Scheme Flexible working Company Pension Scheme Professional Development Employee Recognition Awards
05/02/2025
Full time
Job Title: Azure Project Engineer Location: Hybrid working (Client based in Chesterfield) Contract: Permanent Full Time Salary: 35,000 - 45,000 DOE Overview: Our client, who provides IT Support services to Businesses is looking for an experienced Azure Project Engineer to join their established team. The Azure Project Engineer will deliver technical governance for various projects aimed at their customers, ensuring effective and efficient execution to meet strategic goals. This role requires planning and oversight to ensure projects are completed on time and within budget, necessitating prior IT project management experience and a strong technical background, particularly in networking and Microsoft Azure. The Azure Project Engineer will collaborate closely with the IT Operations Manager and Strategic Account Managers to update them about all active projects, and provide a smooth transition of projects to the Service Desk for ongoing support. This is a fantastic opportunity for somebody to join a well-established and aspirational organisation, who have built a culture based on providing employees with the tools and support to accelerate both their personal and professional development, with employee well-being always their top priority. Key Responsibilities: Deliver projects that meet customer expectations regarding cost, time, scope, quality, and security Provide regular updates to clients, exceeding their expectations Execute technical projects and support the skill development of Project Support Engineers Maintain clear communication with all stakeholders Set clear objectives for team members throughout the project Drive continuous improvement in project management processes Manage customer relationships to ensure high satisfaction Provide monthly project pipeline and utilisation data Sills Required: Experience with Microsoft Azure IaaS and AVD is essential Previous experience as a project engineer is essential Strong knowledge of Windows Server, virtual environments (VMWare), SQL Server, Microsoft stack, networking, Active Directory, and Antivirus solutions Good knowledge of Microsoft Azure IaaS and AVD is essential Excellent communication and teamwork skills Ability to manage a diverse workload calmly and methodically PRINCE2 or APM qualification is desirable but not mandatory Commitment to contributing to the vision Benefits Package: 33 Days Holiday Westfield Health Scheme Flexible working Company Pension Scheme Professional Development Employee Recognition Awards
Job Title: IT Delivery Engineer Site Supervisor Location: London Salary: DOE Role purpose: Build a relationship to become "the voice of the IT service" with senior Execs, senior managers, and service area leads. Aware that the client is an IT outsource and very little IT expertise or awareness remains, use simple business language to explain and describe the impact of proposed business change on the IT service. Be the escalation point and communication channel for business-impacting IT service and project issues, inputting into customer operations and risk and business planning. Provide oversight and coordination of business projects requiring IT change, provide project management of IT service and security improvement projects, provide oversight and coordination of remote IT service changes that affect the customer. Proactively supervise the day-to-day running of Engineers on customer sites. You will also provide support for IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer. Key responsibilities: - Conduct daily routine activities ensuring the on-site teams are equipped and prepared for daily tasks. Understanding the requirements of the contract and ensuring that our client has the necessary resources aligned to deliver against SLA. - Review holiday, training, and absence requests for the team. - Keep the team informed of updates and communicate as required across the team, ensuring that they understand what is required from a business perspective. - Diagnose, repair, and maintain hardware (PCs, laptops, local printers, and associated peripherals) covering a number of sites (depending on the customer). - Complete software incidents to customer/manufacturer procedures and specifications. - Complete IMAC projects to customer procedures and specifications. - Installation of hardware to manufacturers'/customers' specifications. Complete IMACs to manufacturers'/customers' specifications with little supervision. - Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. - Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. - Achieve the KPI targets set for your role. - Understand and adhere to all local site-specific Fire, Security, and Health & Safety regulations. - Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. - Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. - Carry out any other reasonable request from your line management. - Participate in 24/7 coverage via a rota system (where contractually identified). - Work a certain amount of overtime when required to do so. - Practice 'Quick Win' processes. - Act as a mentor to other engineers when required. - Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. - Maintain company assets to keep them in good working order and good general condition. - Be familiar with customer policies and processes where applicable. Skills and experience: - Must always be professional and presentable. - Must have a full UK driving licence where required to perform the role. - Must have excellent customer-facing skills. - Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats). - The job holder will be required to be self-motivated with good organisational skills and can work unsupervised. - The job holder must possess or be able to obtain relevant technical certifications. - The job holder must possess at least CompTIA A+ or have the equivalent knowledge/experience. - The job holder must possess the ability to work at height and undertake varied manual handling activities.
05/02/2025
Full time
Job Title: IT Delivery Engineer Site Supervisor Location: London Salary: DOE Role purpose: Build a relationship to become "the voice of the IT service" with senior Execs, senior managers, and service area leads. Aware that the client is an IT outsource and very little IT expertise or awareness remains, use simple business language to explain and describe the impact of proposed business change on the IT service. Be the escalation point and communication channel for business-impacting IT service and project issues, inputting into customer operations and risk and business planning. Provide oversight and coordination of business projects requiring IT change, provide project management of IT service and security improvement projects, provide oversight and coordination of remote IT service changes that affect the customer. Proactively supervise the day-to-day running of Engineers on customer sites. You will also provide support for IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer. Key responsibilities: - Conduct daily routine activities ensuring the on-site teams are equipped and prepared for daily tasks. Understanding the requirements of the contract and ensuring that our client has the necessary resources aligned to deliver against SLA. - Review holiday, training, and absence requests for the team. - Keep the team informed of updates and communicate as required across the team, ensuring that they understand what is required from a business perspective. - Diagnose, repair, and maintain hardware (PCs, laptops, local printers, and associated peripherals) covering a number of sites (depending on the customer). - Complete software incidents to customer/manufacturer procedures and specifications. - Complete IMAC projects to customer procedures and specifications. - Installation of hardware to manufacturers'/customers' specifications. Complete IMACs to manufacturers'/customers' specifications with little supervision. - Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. - Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. - Achieve the KPI targets set for your role. - Understand and adhere to all local site-specific Fire, Security, and Health & Safety regulations. - Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. - Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. - Carry out any other reasonable request from your line management. - Participate in 24/7 coverage via a rota system (where contractually identified). - Work a certain amount of overtime when required to do so. - Practice 'Quick Win' processes. - Act as a mentor to other engineers when required. - Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. - Maintain company assets to keep them in good working order and good general condition. - Be familiar with customer policies and processes where applicable. Skills and experience: - Must always be professional and presentable. - Must have a full UK driving licence where required to perform the role. - Must have excellent customer-facing skills. - Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats). - The job holder will be required to be self-motivated with good organisational skills and can work unsupervised. - The job holder must possess or be able to obtain relevant technical certifications. - The job holder must possess at least CompTIA A+ or have the equivalent knowledge/experience. - The job holder must possess the ability to work at height and undertake varied manual handling activities.
Clearwater People Solutions
Shoreham-by-sea, Sussex
ATTENTION! 2ND LINE SUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment. Have you got 2nd Line Support experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2nd Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the 2nd Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential) Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) (desired) Ability to work independently and as part of a team 2nd Line Service Desk experience (essential) Managed Service Provider experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
05/02/2025
Full time
ATTENTION! 2ND LINE SUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment. Have you got 2nd Line Support experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2nd Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the 2nd Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential) Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) (desired) Ability to work independently and as part of a team 2nd Line Service Desk experience (essential) Managed Service Provider experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
Head of IT and Security, Technology and Infrastructure 13 December 2024 LOCATION: Hybrid London, UK Please note, where PRI has an office there is an expectation to work a minimum of 2 days per week About the PRI The PRI is the world's leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI's three distinct capabilities relate to the core elements of the PRI's approach to achieving a sustainable financial system. Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice Convene our vast network to create opportunities for collaborative action Harness our global scale to influence policymakers and regulators to effect system change Job Description The Head of IT and Security will be responsible for providing leadership of the IT infrastructure strategy and maturity to the IT operations, bringing your technical experience and expertise to help us build and deliver new capabilities within the infrastructure and security domain. You will be hands on as well as capable of managing technology projects and change management to improve the business process and IT systems. You will be working closely with the wider technology team, stakeholders across all business areas and our suppliers to ensure successful delivery for our internal users and external customers (our members, PRI signatories, and our Academy customers). The Head will report into and work closely with the Director of Technology and Infrastructure to embed the leadership in business partnering, people development, continuous improvement culture, and ideally with experience working for global organisation. Core Responsibilities Team management: Manage a team of IT support and security team to provide high quality support to the business users and signatories Manage staff development and performance to achieve balanced business knowledge through business partnering and participation of knowledge sharing sessions. Champion continuous process improvement culture, embedding best practices and ways of working across the organisation. Drive efficiency through the automation of common/frequent internal processes. Ensure all work is completed within budget and aligned with business planning, while managing costs efficiently to maximize savings. Contribute to the ongoing evolution of the technology operating model and its delivery, including team's business plan and budget. Support the Director of Technology and Infrastructure in set the vision, purpose and culture of the Technology team. Provide regular reporting to the Director of Technology and Infrastructure and Chief of Operations Officer as required. IT infrastructure & operations: Oversee IT Helpdesk and ensure SLAs are in place and tickets managed efficiently. Manage the team to provide effective technical support to the wider business, business with signatories' issues and problem management as required Manage end-user hardware provisioning, updates, security, connectivity and configuration, and ensuring systems administration and maintenance are delivered to expectations (e.g. patching of servers, backup.) Provide 1 st and 2 nd line business applications support as required, e.g. Salesforce, Sage, Data Portal, Reporting Assessment, Collaboration Platform, Academy Learning System Manage resolution of technical problems escalated by the service desk as they arise with the extended technology team or via 3rd party support contracts. Management of 3rd party infrastructure partners ensuring services meet PRI needs in a cost effective manner. Manage the team to provide extended out of office hours support for critical or exceptional situation. Lead on responding to major technical incidents e.g. system outage, service disruption, cybersecurity, data breach, etc. In collaboration with the IT Leadership team, develop a Major Incident Management process, communications and mitigation plans. Act as the main IT lead for BCP and DRP, supporting the team and work closely with the Business Continuity Incident Team until services are back into full operational mode. Projects: Provide technical expertise to the IT team and to business projects to ensure solutions are aligned to our technology roadmap and are secure, supportable and scalable. Manage infrastructure projects and enhancements (e.g. server upgrades, network enhancements, migration to Azure.) Manage other internal IT projects as needed (e.g. technology modernisation, security, operational resilience, ISO/IEC 27001 programme of work). Develop the IT service model, catalogue and the end-to-end ticketing process that enables effective triage resolution e.g. Reporting team, Signatory Experience team Develop the roadmap for end user computing and new ways of working (e.g. productivity enhancements, cooperative collaboration, enhanced ways to communicate) Develop the Infrastructure architecture roadmap that aligns with the Technology and Digital transformation programme with a focus on resilience, scalability and new ways of working. Security and compliance: Support the roadmap for Cybersecurity to update our systems and services to be best in class for passive and active protection, including firewalls, antivirus, threat monitoring, spam/phishing Develop and implement Information Technology and Security policies, procedures, and protocols to ensure company's IP are secured, and kept up-to-date Identify risks to systems and the IT infrastructure, creating mitigations and ensuring these are communicated and understood. Manage the development and implementation of the security strategies to achieve the targeted technology resilient and compliancy Ensure regular penetration testing occurs to maintain the security of our data and in support of obtaining and maintaining standards such as ISO/IEC 27001. Ensure that all business and signatory-facing applications, as well as the overall IT environment, adhere to regulatory requirements, industry standards, and best practices related to data security and privacy. Person Specification Criteria Leadership Skills (including role-modelling positive behaviours, being genuine and vulnerable, driving change and making things happen) and the ability to think strategically and systemically and act for the long-term benefit of the organisation. Well-developed people management skills (including providing feedback & challenge, coaching, and developing individuals) and the experience to build and lead high performing hybrid teams. Strong working experience in IT Operations, infrastructure and security domain such as: Office365, Exchange Online, Intune, Azure Cloud, Azure AD, Windows Server, SQL Technical and security policies, configurations, access management Network security, networking, firewalls, DHCP, VLAN, VPN, Cisco Meraki, Wi-Fi PaaS / IaaS / SaaS / cloud Atlassian Jira, Asana (desirable) Strong working experience in IT and business projects delivery Demonstrable working experience in Crisis Management related to information and cyber-attack, phishing, data breach incidents, including participation in BCP and/or DRP exercise. Experience in developing IT policies and controls, IT and Data Governance, GDPR, SCO2 (desirable) Experience in managing cybersecurity and operational resilience domain, ability to develop risk mitigation plan and onboarding new technologies, services and applications Experience in security applications and tools (SIEM products), sound knowledge of security frameworks e.g. NIST, CIS controls, ISO/IEC 27001, Cyber Assessment Framework (desirable) Experience with managing suppliers and 3 rd party providers to ensure contractual commitments are met, including negotiating the scope of work, development, enhancement, upgrades. Experience in managing application solutions hosted both on traditional infrastructure and in the cloud is preferable and experience migrating products and services to the cloud is desirable. Excellent communication skills, confidently present and influence senior management to facilitate effective decision making. Excellent networking, relationship management and interpersonal skills and experience of building strong and productive relationships at all levels Very good programme management skills, with experience in delivering complex projects successfully, including directing others that may not be your direct reports. Experience at implementing and working in DevOps is an advantage. In-depth understanding of cloud-native architectures (ideally Azure), microservices, and API's, is highly desirable. Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion. Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving. Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development. A collaborative and consultative approach to working with others . click apply for full job details
05/02/2025
Full time
Head of IT and Security, Technology and Infrastructure 13 December 2024 LOCATION: Hybrid London, UK Please note, where PRI has an office there is an expectation to work a minimum of 2 days per week About the PRI The PRI is the world's leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI's three distinct capabilities relate to the core elements of the PRI's approach to achieving a sustainable financial system. Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice Convene our vast network to create opportunities for collaborative action Harness our global scale to influence policymakers and regulators to effect system change Job Description The Head of IT and Security will be responsible for providing leadership of the IT infrastructure strategy and maturity to the IT operations, bringing your technical experience and expertise to help us build and deliver new capabilities within the infrastructure and security domain. You will be hands on as well as capable of managing technology projects and change management to improve the business process and IT systems. You will be working closely with the wider technology team, stakeholders across all business areas and our suppliers to ensure successful delivery for our internal users and external customers (our members, PRI signatories, and our Academy customers). The Head will report into and work closely with the Director of Technology and Infrastructure to embed the leadership in business partnering, people development, continuous improvement culture, and ideally with experience working for global organisation. Core Responsibilities Team management: Manage a team of IT support and security team to provide high quality support to the business users and signatories Manage staff development and performance to achieve balanced business knowledge through business partnering and participation of knowledge sharing sessions. Champion continuous process improvement culture, embedding best practices and ways of working across the organisation. Drive efficiency through the automation of common/frequent internal processes. Ensure all work is completed within budget and aligned with business planning, while managing costs efficiently to maximize savings. Contribute to the ongoing evolution of the technology operating model and its delivery, including team's business plan and budget. Support the Director of Technology and Infrastructure in set the vision, purpose and culture of the Technology team. Provide regular reporting to the Director of Technology and Infrastructure and Chief of Operations Officer as required. IT infrastructure & operations: Oversee IT Helpdesk and ensure SLAs are in place and tickets managed efficiently. Manage the team to provide effective technical support to the wider business, business with signatories' issues and problem management as required Manage end-user hardware provisioning, updates, security, connectivity and configuration, and ensuring systems administration and maintenance are delivered to expectations (e.g. patching of servers, backup.) Provide 1 st and 2 nd line business applications support as required, e.g. Salesforce, Sage, Data Portal, Reporting Assessment, Collaboration Platform, Academy Learning System Manage resolution of technical problems escalated by the service desk as they arise with the extended technology team or via 3rd party support contracts. Management of 3rd party infrastructure partners ensuring services meet PRI needs in a cost effective manner. Manage the team to provide extended out of office hours support for critical or exceptional situation. Lead on responding to major technical incidents e.g. system outage, service disruption, cybersecurity, data breach, etc. In collaboration with the IT Leadership team, develop a Major Incident Management process, communications and mitigation plans. Act as the main IT lead for BCP and DRP, supporting the team and work closely with the Business Continuity Incident Team until services are back into full operational mode. Projects: Provide technical expertise to the IT team and to business projects to ensure solutions are aligned to our technology roadmap and are secure, supportable and scalable. Manage infrastructure projects and enhancements (e.g. server upgrades, network enhancements, migration to Azure.) Manage other internal IT projects as needed (e.g. technology modernisation, security, operational resilience, ISO/IEC 27001 programme of work). Develop the IT service model, catalogue and the end-to-end ticketing process that enables effective triage resolution e.g. Reporting team, Signatory Experience team Develop the roadmap for end user computing and new ways of working (e.g. productivity enhancements, cooperative collaboration, enhanced ways to communicate) Develop the Infrastructure architecture roadmap that aligns with the Technology and Digital transformation programme with a focus on resilience, scalability and new ways of working. Security and compliance: Support the roadmap for Cybersecurity to update our systems and services to be best in class for passive and active protection, including firewalls, antivirus, threat monitoring, spam/phishing Develop and implement Information Technology and Security policies, procedures, and protocols to ensure company's IP are secured, and kept up-to-date Identify risks to systems and the IT infrastructure, creating mitigations and ensuring these are communicated and understood. Manage the development and implementation of the security strategies to achieve the targeted technology resilient and compliancy Ensure regular penetration testing occurs to maintain the security of our data and in support of obtaining and maintaining standards such as ISO/IEC 27001. Ensure that all business and signatory-facing applications, as well as the overall IT environment, adhere to regulatory requirements, industry standards, and best practices related to data security and privacy. Person Specification Criteria Leadership Skills (including role-modelling positive behaviours, being genuine and vulnerable, driving change and making things happen) and the ability to think strategically and systemically and act for the long-term benefit of the organisation. Well-developed people management skills (including providing feedback & challenge, coaching, and developing individuals) and the experience to build and lead high performing hybrid teams. Strong working experience in IT Operations, infrastructure and security domain such as: Office365, Exchange Online, Intune, Azure Cloud, Azure AD, Windows Server, SQL Technical and security policies, configurations, access management Network security, networking, firewalls, DHCP, VLAN, VPN, Cisco Meraki, Wi-Fi PaaS / IaaS / SaaS / cloud Atlassian Jira, Asana (desirable) Strong working experience in IT and business projects delivery Demonstrable working experience in Crisis Management related to information and cyber-attack, phishing, data breach incidents, including participation in BCP and/or DRP exercise. Experience in developing IT policies and controls, IT and Data Governance, GDPR, SCO2 (desirable) Experience in managing cybersecurity and operational resilience domain, ability to develop risk mitigation plan and onboarding new technologies, services and applications Experience in security applications and tools (SIEM products), sound knowledge of security frameworks e.g. NIST, CIS controls, ISO/IEC 27001, Cyber Assessment Framework (desirable) Experience with managing suppliers and 3 rd party providers to ensure contractual commitments are met, including negotiating the scope of work, development, enhancement, upgrades. Experience in managing application solutions hosted both on traditional infrastructure and in the cloud is preferable and experience migrating products and services to the cloud is desirable. Excellent communication skills, confidently present and influence senior management to facilitate effective decision making. Excellent networking, relationship management and interpersonal skills and experience of building strong and productive relationships at all levels Very good programme management skills, with experience in delivering complex projects successfully, including directing others that may not be your direct reports. Experience at implementing and working in DevOps is an advantage. In-depth understanding of cloud-native architectures (ideally Azure), microservices, and API's, is highly desirable. Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion. Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving. Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development. A collaborative and consultative approach to working with others . click apply for full job details
Job Title: Azure Project Engineer Location: Hybrid working (Client based in Chesterfield) Contract: Permanent Full Time Salary: £35,000 - £45,000 DOE Overview: Our client, who provides IT Support services to Businesses is looking for an experienced Azure Project Engineer to join their established team. The Azure Project Engineer will deliver technical governance for various projects aimed at their customers, ensuring effective and efficient execution to meet strategic goals. This role requires planning and oversight to ensure projects are completed on time and within budget, necessitating prior IT project management experience and a strong technical background, particularly in networking and Microsoft Azure. The Azure Project Engineer will collaborate closely with the IT Operations Manager and Strategic Account Managers to update them about all active projects, and provide a smooth transition of projects to the Service Desk for ongoing support. This is a fantastic opportunity for somebody to join a well-established and aspirational organisation, who have built a culture based on providing employees with the tools and support to accelerate both their personal and professional development, with employee well-being always their top priority. Key Responsibilities: Deliver projects that meet customer expectations regarding cost, time, scope, quality, and security Provide regular updates to clients, exceeding their expectations Execute technical projects and support the skill development of Project Support Engineers Maintain clear communication with all stakeholders Set clear objectives for team members throughout the project Drive continuous improvement in project management processes Manage customer relationships to ensure high satisfaction Provide monthly project pipeline and utilisation data Sills Required: Experience with Microsoft Azure IaaS and AVD is essential Previous experience as a project engineer is essential Strong knowledge of Windows Server, virtual environments (VMWare), SQL Server, Microsoft stack, networking, Active Directory, and Antivirus solutions Good knowledge of Microsoft Azure IaaS and AVD is essential Excellent communication and teamwork skills Ability to manage a diverse workload calmly and methodically PRINCE2 or APM qualification is desirable but not mandatory Commitment to contributing to the vision Benefits Package: 33 Days Holiday Westfield Health Scheme Flexible working Company Pension Scheme Professional Development Employee Recognition Awards
05/02/2025
Full time
Job Title: Azure Project Engineer Location: Hybrid working (Client based in Chesterfield) Contract: Permanent Full Time Salary: £35,000 - £45,000 DOE Overview: Our client, who provides IT Support services to Businesses is looking for an experienced Azure Project Engineer to join their established team. The Azure Project Engineer will deliver technical governance for various projects aimed at their customers, ensuring effective and efficient execution to meet strategic goals. This role requires planning and oversight to ensure projects are completed on time and within budget, necessitating prior IT project management experience and a strong technical background, particularly in networking and Microsoft Azure. The Azure Project Engineer will collaborate closely with the IT Operations Manager and Strategic Account Managers to update them about all active projects, and provide a smooth transition of projects to the Service Desk for ongoing support. This is a fantastic opportunity for somebody to join a well-established and aspirational organisation, who have built a culture based on providing employees with the tools and support to accelerate both their personal and professional development, with employee well-being always their top priority. Key Responsibilities: Deliver projects that meet customer expectations regarding cost, time, scope, quality, and security Provide regular updates to clients, exceeding their expectations Execute technical projects and support the skill development of Project Support Engineers Maintain clear communication with all stakeholders Set clear objectives for team members throughout the project Drive continuous improvement in project management processes Manage customer relationships to ensure high satisfaction Provide monthly project pipeline and utilisation data Sills Required: Experience with Microsoft Azure IaaS and AVD is essential Previous experience as a project engineer is essential Strong knowledge of Windows Server, virtual environments (VMWare), SQL Server, Microsoft stack, networking, Active Directory, and Antivirus solutions Good knowledge of Microsoft Azure IaaS and AVD is essential Excellent communication and teamwork skills Ability to manage a diverse workload calmly and methodically PRINCE2 or APM qualification is desirable but not mandatory Commitment to contributing to the vision Benefits Package: 33 Days Holiday Westfield Health Scheme Flexible working Company Pension Scheme Professional Development Employee Recognition Awards
Junior IT Support Analyst Location: Fully Onsite - Northampton Salary: £20,000 - £23,000 per annum Job Type: Full-time, Permanent Are you an aspiring IT professional with 6-12 months of experience looking to grow your career in IT support? Our client has an exciting opportunity for a Junior IT Support Analyst to join a dynamic and supportive IT Infrastructure team. About the Role: As a Junior IT Support Analyst , you will be the first point of contact for IT support queries, providing Level 1 support to users across the business. You will manage helpdesk tickets, assist with hardware and software setup, and ensure IT systems are running efficiently. This is a fantastic opportunity to develop your technical skills and gain hands-on experience in a fast-paced environment. Key Responsibilities: Provide Level 1 IT support via helpdesk, phone, and face-to-face interactions. Manage and escalate support tickets as required. Document and maintain IT assets, including equipment setup and configuration. Ensure IT workspaces are functional and well-maintained. Travel to company sites when required to provide technical support. Assist with proactive maintenance and troubleshooting of IT systems. Support the wider IT team and contribute to higher-level IT support as your skills develop. What They're Looking For: 6-12 months of experience in an IT support or helpdesk role. A proactive and customer-focused approach to IT support. Strong communication skills with the ability to explain technical issues in simple terms. Basic understanding of networking, hardware, and software troubleshooting. Ability to prioritise tasks and manage time effectively. A "can-do" attitude with a willingness to learn and develop within the role. Why Apply?: A great opportunity to gain hands-on experience in IT infrastructure. Supportive team environment with opportunities for growth. Competitive salary and benefits package. If you're looking to kick-start your career in IT support and gain valuable experience in a fast-moving IT environment, we'd love to hear from you! Apply today! Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/02/2025
Full time
Junior IT Support Analyst Location: Fully Onsite - Northampton Salary: £20,000 - £23,000 per annum Job Type: Full-time, Permanent Are you an aspiring IT professional with 6-12 months of experience looking to grow your career in IT support? Our client has an exciting opportunity for a Junior IT Support Analyst to join a dynamic and supportive IT Infrastructure team. About the Role: As a Junior IT Support Analyst , you will be the first point of contact for IT support queries, providing Level 1 support to users across the business. You will manage helpdesk tickets, assist with hardware and software setup, and ensure IT systems are running efficiently. This is a fantastic opportunity to develop your technical skills and gain hands-on experience in a fast-paced environment. Key Responsibilities: Provide Level 1 IT support via helpdesk, phone, and face-to-face interactions. Manage and escalate support tickets as required. Document and maintain IT assets, including equipment setup and configuration. Ensure IT workspaces are functional and well-maintained. Travel to company sites when required to provide technical support. Assist with proactive maintenance and troubleshooting of IT systems. Support the wider IT team and contribute to higher-level IT support as your skills develop. What They're Looking For: 6-12 months of experience in an IT support or helpdesk role. A proactive and customer-focused approach to IT support. Strong communication skills with the ability to explain technical issues in simple terms. Basic understanding of networking, hardware, and software troubleshooting. Ability to prioritise tasks and manage time effectively. A "can-do" attitude with a willingness to learn and develop within the role. Why Apply?: A great opportunity to gain hands-on experience in IT infrastructure. Supportive team environment with opportunities for growth. Competitive salary and benefits package. If you're looking to kick-start your career in IT support and gain valuable experience in a fast-moving IT environment, we'd love to hear from you! Apply today! Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Robert Half have partnered on an exclusive basis with an existing client in the Bristol area to recruit a Cloud Security Architect on a permanent basis. Key Responsibilities: Research, document and maintain secure design patterns. Act as a principle point of contact for Information Security advice and support, especially on new developments, projects and major changes. Collaborate with DevOps teams to help provide support & guidance around adopting security by design ethos in the development life cycle. Provide on-going consultancy to software development projects throughout the entire life cycle developing a DevSecOps culture. Engage with the Technical Architecture, Programme Management and IT Support teams to advocate security best practice and support secure decision making. Develop, document and maintain the security architecture framework, blueprints and roadmap for the organisation. Continually review and extend Security Playbooks and preventative controls, countermeasures and solutions in line with a continuous improvement framework. Support the continuous improvement of security operations for monitoring, testing and where necessary, conduct security design and implementation review audits. To deliver technical and risk-based reports and official papers relating to test findings, aligned to an agreed framework. Provide consultation for the security risk register, CEB and Architecture Review Board meetings. Test and evaluate security products. Understand and interpret Legacy infrastructure and design. Remain up to date with industry best practice, new technologies and emerging threats to evaluate and prepare for their impact to the organisation. Support security assessments, audits, and reviews to ensure compliance with the security policies, standards, and regulations. Essential Personal Characteristics: A continual passion to learn and inspire, setting a good example across the business. Strong communicator and stakeholder management skills across all levels of an organisation. The ability to plan and manage own workload, prioritise tasks and meet deadlines - including the ability to manage multiple ongoing projects. Self-starter with a "can do" attitude to get things done and able to work independently. Has a track record of proposing novel ways to move around delivery roadblocks. Solution based thinker - excellent problem solving and troubleshooting skills Analytical and interpretative abilities to transpose requirements into manageable deliverables. Excellent written and verbal communication skills and an ability to convey complex security concepts to non-technical stakeholders. A high level of documentation skills. Proactive ownership of own development to ensure that skills are kept up to date, in line with industry changes. Experience Required At least 5 years of experience in information security, preferably in a security architect role. Strong knowledge and experience in security architecture principles, frameworks, and standards. Experience in designing, implementing, and maintaining security architectures. Knowledge of security frameworks, standards, and best practices such as NIST, CIS, ISO, COBIT, OWASP. Strong knowledge and experience in various security domains, such as network security, application security, cloud security, identity and access management, cryptography, etc. Strong knowledge and experience in various security technologies and tools, such as Firewalls, VPNs, IDS/IPS, SIEM, DLP, WAF, etc. Strong knowledge and experience in various security methodologies and processes, such as risk management, threat modelling, security testing, incident response, etc. Experience in cloud security, DevSecOps, with history involving application development and agile methodologies. Extensive knowledge in cloud platforms (particularly AWS and Azure services) and prime business applications (especially top-tier ERP applications). Excellent communication, collaboration, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced and dynamic environment. Ability to think strategically and creatively to solve complex security problems. Desirable A bachelor's degree in information security or industry recognised security certifications such as CISSP, CISSP-ISSAP, CISM, CEH, or SANS GIAC. Information security risk/Cyber threat modelling techniques. API integration and Security techniques. Experience working with Information security frameworks and compliance standards (eg ISO27001, Cyber Essentials Plus, NIST, SOC2 and PCI-DSS). Good understanding of the Data Protection Act/General Data Protection Regulation. Comfortable working outside of core working hours, and travelling, when necessary. Salary/logistics £75,000 - £85,000 + bonus + additional benefits Hybrid working from Bristol offices (2 days a week desirable) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
05/02/2025
Full time
Robert Half have partnered on an exclusive basis with an existing client in the Bristol area to recruit a Cloud Security Architect on a permanent basis. Key Responsibilities: Research, document and maintain secure design patterns. Act as a principle point of contact for Information Security advice and support, especially on new developments, projects and major changes. Collaborate with DevOps teams to help provide support & guidance around adopting security by design ethos in the development life cycle. Provide on-going consultancy to software development projects throughout the entire life cycle developing a DevSecOps culture. Engage with the Technical Architecture, Programme Management and IT Support teams to advocate security best practice and support secure decision making. Develop, document and maintain the security architecture framework, blueprints and roadmap for the organisation. Continually review and extend Security Playbooks and preventative controls, countermeasures and solutions in line with a continuous improvement framework. Support the continuous improvement of security operations for monitoring, testing and where necessary, conduct security design and implementation review audits. To deliver technical and risk-based reports and official papers relating to test findings, aligned to an agreed framework. Provide consultation for the security risk register, CEB and Architecture Review Board meetings. Test and evaluate security products. Understand and interpret Legacy infrastructure and design. Remain up to date with industry best practice, new technologies and emerging threats to evaluate and prepare for their impact to the organisation. Support security assessments, audits, and reviews to ensure compliance with the security policies, standards, and regulations. Essential Personal Characteristics: A continual passion to learn and inspire, setting a good example across the business. Strong communicator and stakeholder management skills across all levels of an organisation. The ability to plan and manage own workload, prioritise tasks and meet deadlines - including the ability to manage multiple ongoing projects. Self-starter with a "can do" attitude to get things done and able to work independently. Has a track record of proposing novel ways to move around delivery roadblocks. Solution based thinker - excellent problem solving and troubleshooting skills Analytical and interpretative abilities to transpose requirements into manageable deliverables. Excellent written and verbal communication skills and an ability to convey complex security concepts to non-technical stakeholders. A high level of documentation skills. Proactive ownership of own development to ensure that skills are kept up to date, in line with industry changes. Experience Required At least 5 years of experience in information security, preferably in a security architect role. Strong knowledge and experience in security architecture principles, frameworks, and standards. Experience in designing, implementing, and maintaining security architectures. Knowledge of security frameworks, standards, and best practices such as NIST, CIS, ISO, COBIT, OWASP. Strong knowledge and experience in various security domains, such as network security, application security, cloud security, identity and access management, cryptography, etc. Strong knowledge and experience in various security technologies and tools, such as Firewalls, VPNs, IDS/IPS, SIEM, DLP, WAF, etc. Strong knowledge and experience in various security methodologies and processes, such as risk management, threat modelling, security testing, incident response, etc. Experience in cloud security, DevSecOps, with history involving application development and agile methodologies. Extensive knowledge in cloud platforms (particularly AWS and Azure services) and prime business applications (especially top-tier ERP applications). Excellent communication, collaboration, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced and dynamic environment. Ability to think strategically and creatively to solve complex security problems. Desirable A bachelor's degree in information security or industry recognised security certifications such as CISSP, CISSP-ISSAP, CISM, CEH, or SANS GIAC. Information security risk/Cyber threat modelling techniques. API integration and Security techniques. Experience working with Information security frameworks and compliance standards (eg ISO27001, Cyber Essentials Plus, NIST, SOC2 and PCI-DSS). Good understanding of the Data Protection Act/General Data Protection Regulation. Comfortable working outside of core working hours, and travelling, when necessary. Salary/logistics £75,000 - £85,000 + bonus + additional benefits Hybrid working from Bristol offices (2 days a week desirable) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Network IT is currently recruiting for an IT Field Technician, with 2nd line support experience, to join our client on a 6 month initial contract, with the potential to extend to a year. Our client is a leading MSP, who support a range of customers in the Cumbria area with their IT support issues. This will cover a range of technologies, including Microsoft products, networking and desktop/device support. As this is a hands on, customer facing role, you must be comfortable in providing onsite presence, as well as some remote support where needed. Please note, you must have a driving license, and access to a vehicle for this role. Our client will also complete an Enhanced DBS check. Role: IT Field Technician Duration: 6 months Day Rate: Circa £200 per day Status: Inside IR35 Location: Various - travel around Cumbria (Up to 5 days per week with occasional remote working) Key Skills Required: Demonstrable background in IT Support, at a 2nd line level with desktop support experience Comfortable visiting sites and customers, providing onsite support and customer service Microsoft support - Windows, AD, Office 365, Azure AD Basic knowledge of supporting Networks - LAN/WAN/Switches Some VMWare and Hyper-V experience would be nice to have Full driving license, and access to a vehicle
05/02/2025
Contractor
Network IT is currently recruiting for an IT Field Technician, with 2nd line support experience, to join our client on a 6 month initial contract, with the potential to extend to a year. Our client is a leading MSP, who support a range of customers in the Cumbria area with their IT support issues. This will cover a range of technologies, including Microsoft products, networking and desktop/device support. As this is a hands on, customer facing role, you must be comfortable in providing onsite presence, as well as some remote support where needed. Please note, you must have a driving license, and access to a vehicle for this role. Our client will also complete an Enhanced DBS check. Role: IT Field Technician Duration: 6 months Day Rate: Circa £200 per day Status: Inside IR35 Location: Various - travel around Cumbria (Up to 5 days per week with occasional remote working) Key Skills Required: Demonstrable background in IT Support, at a 2nd line level with desktop support experience Comfortable visiting sites and customers, providing onsite support and customer service Microsoft support - Windows, AD, Office 365, Azure AD Basic knowledge of supporting Networks - LAN/WAN/Switches Some VMWare and Hyper-V experience would be nice to have Full driving license, and access to a vehicle
This is an exciting opportunity for an experienced Linux Redhat Administrator to take a newly created position with a leading IT consultancy in Surrey. This position pays circa £70,000 and is based in the Dorking area offering hybrid working options. To be considered for this position you will have previous experience with Redhat (RHEL) and managing large enterprise Linux estates. As part of the BAU team, you will play a crucial role in ensuring the continued stability, performance, and security of external clients IT systems. My client is a long-established, leading IT consultancy with three sites across the UK. You will be split between working from home, working in the Dorking office, and making occasional customer site visits. The ideal candidate will be friendly and outgoing with a confident personality, and someone who enjoys dealing with customers and users. As an experienced IT Support Analyst you will have solid skills with Redhat (RHEL), RHEL Satellite, virtualisation (ideally RHEL virtualisation), patching, some Scripting (Powershell, Bash, Python etc), and system security. If you are an experienced Redhat Linux Systems Administrator or RHEL Systems Engineer looking for a new & exciting opportunity please send me your CV immediately.
05/02/2025
Full time
This is an exciting opportunity for an experienced Linux Redhat Administrator to take a newly created position with a leading IT consultancy in Surrey. This position pays circa £70,000 and is based in the Dorking area offering hybrid working options. To be considered for this position you will have previous experience with Redhat (RHEL) and managing large enterprise Linux estates. As part of the BAU team, you will play a crucial role in ensuring the continued stability, performance, and security of external clients IT systems. My client is a long-established, leading IT consultancy with three sites across the UK. You will be split between working from home, working in the Dorking office, and making occasional customer site visits. The ideal candidate will be friendly and outgoing with a confident personality, and someone who enjoys dealing with customers and users. As an experienced IT Support Analyst you will have solid skills with Redhat (RHEL), RHEL Satellite, virtualisation (ideally RHEL virtualisation), patching, some Scripting (Powershell, Bash, Python etc), and system security. If you are an experienced Redhat Linux Systems Administrator or RHEL Systems Engineer looking for a new & exciting opportunity please send me your CV immediately.
Functional Analyst - Finance Platform Bristol/Hybrid £55,000 - £60,000 (12 month FTC) We have an exciting opportunity to join a leading organisation as a Functional Analyst specialising on the Finance Platform. As a Functional Analyst you will be acting as a link between the Finance Platform's technical capabilities and business requirements,whilst ensuring the platform is configured, customised, and utilised effectively to maximise its value while upholding data integrity, security, and compliance. Experience Experience as a Functional Systems Analyst, ensuring business systems support key processes. Expertise in Oracle and Oracle Financials. Experience with large-scale/Tier 1 ERP system support and analysis. Background in IT change management and project delivery. Strong stakeholder communication, translating business needs into functional/technical solutions. Ability to work independently and collaboratively, prioritising tasks effectively. Familiarity with IT support tools (Project Management, ITSM, Development, Deployment). What you'll be doing Provide 2nd/3rd line support for Enterprise Systems, collaborating with users and third-party partners to resolve issues. Deliver system changes and enhancements, including functional analysis and solution development. Manage team workload and prioritise tasks effectively. Own and refine the change process to align with business priorities. Log and manage ITSM support calls, ensuring SLA compliance and proper escalation. Maintain system documentation to support IT and business needs. Engage with business functions to identify and implement system improvements. Build strong relationships with stakeholders and cross-functional teams. Oversee UAT for system changes, including test coordination and execution. Key Responsibilities Advocate agile methodologies and optimise DevOps processes. Design, develop, deploy, and maintain the finance platform for scalability and performance. Provide expertise in Fusion Financials and related systems. Collaborate with Platform Teams to ensure seamless integration. Balance project support with business-as-usual tasks. Work with SMEs and third-party suppliers to enhance the Finance Platform for the organisation.
05/02/2025
Functional Analyst - Finance Platform Bristol/Hybrid £55,000 - £60,000 (12 month FTC) We have an exciting opportunity to join a leading organisation as a Functional Analyst specialising on the Finance Platform. As a Functional Analyst you will be acting as a link between the Finance Platform's technical capabilities and business requirements,whilst ensuring the platform is configured, customised, and utilised effectively to maximise its value while upholding data integrity, security, and compliance. Experience Experience as a Functional Systems Analyst, ensuring business systems support key processes. Expertise in Oracle and Oracle Financials. Experience with large-scale/Tier 1 ERP system support and analysis. Background in IT change management and project delivery. Strong stakeholder communication, translating business needs into functional/technical solutions. Ability to work independently and collaboratively, prioritising tasks effectively. Familiarity with IT support tools (Project Management, ITSM, Development, Deployment). What you'll be doing Provide 2nd/3rd line support for Enterprise Systems, collaborating with users and third-party partners to resolve issues. Deliver system changes and enhancements, including functional analysis and solution development. Manage team workload and prioritise tasks effectively. Own and refine the change process to align with business priorities. Log and manage ITSM support calls, ensuring SLA compliance and proper escalation. Maintain system documentation to support IT and business needs. Engage with business functions to identify and implement system improvements. Build strong relationships with stakeholders and cross-functional teams. Oversee UAT for system changes, including test coordination and execution. Key Responsibilities Advocate agile methodologies and optimise DevOps processes. Design, develop, deploy, and maintain the finance platform for scalability and performance. Provide expertise in Fusion Financials and related systems. Collaborate with Platform Teams to ensure seamless integration. Balance project support with business-as-usual tasks. Work with SMEs and third-party suppliers to enhance the Finance Platform for the organisation.
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. The Role The Head of Infrastructure & Hybrid Cloud is a role reporting to the Director of Global IT Operations in the IT division. You will lead the management of our IT infrastructure across multiple sites and regions, ensuring the seamless operation, security, and scalability of all IT systems, networks, and cloud services. You will manage a team of IT professionals, collaborate with internal departments, and partner with external vendors to ensure that the infrastructure supports the business's evolving needs and strategic goals. Key accountabilities Strategic Planning & Leadership Shape the strategic roadmap for Infrastructure & Hybrid Cloud projects aligned with our goals. Manage our multi-site infrastructure across regions, ensuring consistency, reliability, and scalability. Lead a team of network engineers, system administrators, and IT support staff. Network & Systems Management Oversee the design, implementation, and maintenance of our network infrastructure. Ensure the stability, performance, and security of all IT systems, platforms, and tools. Implement best practices for monitoring, maintaining, and upgrading IT systems and networks. Oversee Hybrid Cloud infrastructure and ensure optimal performance and scalability, including the migration of on-premise systems to cloud-based environments where appropriate. Manage data centre operations, ensuring high availability, disaster recovery, and business continuity. Security & Compliance Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices. Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities to safeguard the integrity of our data. Oversee Risk Management, Vulnerability Assessments, and Major Incident response efforts. Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the delivery of Infrastructure & Hybrid Cloud solutions and services. Develop and control the annual budgets for the Infrastructure & Hybrid Cloud team. Project Management Lead infrastructure-related projects, from planning through to execution, ensuring deadlines and budgets are met. Collaborate with other teams to identify infrastructure needs and design solutions that support business operations and growth. Define key performance indicators (KPIs) and metrics to measure the effectiveness of Infrastructure & Hybrid Cloud projects. Key Relationships End Users Global IT Operations Organization Information Security PMO Business Stakeholders What you bring to the role Degree or equivalent in Computer Science or in a related field. Minimum 15 years of IT experience with at least 5 years in a leadership role responsible for leading global teams. Experience managing large multi-site IT infrastructure in a global or group-level environment. Experience in merger, acquisition, or divestiture, including due diligence, day 1 readiness, and integration/carve-out execution. Technical expertise in networking, cloud services (AWS, Azure, etc.), data centres, and server architecture. Knowledge of industry best practices in IT security, data protection, and compliance standards. Experience with virtualization technologies, storage management, and disaster recovery planning. Certifications such as ITIL, Cisco (CCNA/CCNP), Microsoft (MCSE), or equivalent is desirable. Knowledge of the ITIL Service Management Framework and ServiceNow ITSM platform. Organized, ability to plan for short, medium and long-term goals. Excellent analytical, problem-solving and decision-making skills. Can manage, inspire, and develop IT teams across multiple regions. Can align IT infrastructure with broader company goals. Strong verbal and written communication skills to engage with stakeholders at all levels. Can manage and negotiate with third-party vendors. Package and benefits Great compensation package Company bonus scheme Company pension plan Private health insurance Life assurance Cycle to work scheme
05/02/2025
Full time
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. The Role The Head of Infrastructure & Hybrid Cloud is a role reporting to the Director of Global IT Operations in the IT division. You will lead the management of our IT infrastructure across multiple sites and regions, ensuring the seamless operation, security, and scalability of all IT systems, networks, and cloud services. You will manage a team of IT professionals, collaborate with internal departments, and partner with external vendors to ensure that the infrastructure supports the business's evolving needs and strategic goals. Key accountabilities Strategic Planning & Leadership Shape the strategic roadmap for Infrastructure & Hybrid Cloud projects aligned with our goals. Manage our multi-site infrastructure across regions, ensuring consistency, reliability, and scalability. Lead a team of network engineers, system administrators, and IT support staff. Network & Systems Management Oversee the design, implementation, and maintenance of our network infrastructure. Ensure the stability, performance, and security of all IT systems, platforms, and tools. Implement best practices for monitoring, maintaining, and upgrading IT systems and networks. Oversee Hybrid Cloud infrastructure and ensure optimal performance and scalability, including the migration of on-premise systems to cloud-based environments where appropriate. Manage data centre operations, ensuring high availability, disaster recovery, and business continuity. Security & Compliance Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices. Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities to safeguard the integrity of our data. Oversee Risk Management, Vulnerability Assessments, and Major Incident response efforts. Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the delivery of Infrastructure & Hybrid Cloud solutions and services. Develop and control the annual budgets for the Infrastructure & Hybrid Cloud team. Project Management Lead infrastructure-related projects, from planning through to execution, ensuring deadlines and budgets are met. Collaborate with other teams to identify infrastructure needs and design solutions that support business operations and growth. Define key performance indicators (KPIs) and metrics to measure the effectiveness of Infrastructure & Hybrid Cloud projects. Key Relationships End Users Global IT Operations Organization Information Security PMO Business Stakeholders What you bring to the role Degree or equivalent in Computer Science or in a related field. Minimum 15 years of IT experience with at least 5 years in a leadership role responsible for leading global teams. Experience managing large multi-site IT infrastructure in a global or group-level environment. Experience in merger, acquisition, or divestiture, including due diligence, day 1 readiness, and integration/carve-out execution. Technical expertise in networking, cloud services (AWS, Azure, etc.), data centres, and server architecture. Knowledge of industry best practices in IT security, data protection, and compliance standards. Experience with virtualization technologies, storage management, and disaster recovery planning. Certifications such as ITIL, Cisco (CCNA/CCNP), Microsoft (MCSE), or equivalent is desirable. Knowledge of the ITIL Service Management Framework and ServiceNow ITSM platform. Organized, ability to plan for short, medium and long-term goals. Excellent analytical, problem-solving and decision-making skills. Can manage, inspire, and develop IT teams across multiple regions. Can align IT infrastructure with broader company goals. Strong verbal and written communication skills to engage with stakeholders at all levels. Can manage and negotiate with third-party vendors. Package and benefits Great compensation package Company bonus scheme Company pension plan Private health insurance Life assurance Cycle to work scheme
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a Global IT Software Engineer Senior Manager - GenAI, you will play a pivotal role in BCG's AI-driven transformation journey. BCG is committed to leveraging AI to enhance business operations and client solutions, and your role will be instrumental in this mission. You will contribute to the design, development, testing, and deployment of a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain. This chatbot will revolutionize IT support by providing efficient, AI-driven solutions. You will assist in applying domain expertise in building and deploying conversational chatbots specifically for IT customer support. This includes ensuring the chatbot integrates seamlessly with IT Service Management tools such as ServiceNow. Your understanding of Service Desk processes will be essential in helping to optimize the chatbot to handle various IT support scenarios effectively. In addition, you will participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance. You will support the implementation of responsible AI practices and help establish necessary guardrails to ensure the chatbot operates ethically, reliably and effectively. You will collaborate with cross-functional teams to support the successful implementation and integration of the chatbot. Your responsibilities include assisting in the development processes, contributing to the high-quality and timely delivery of solutions, and engaging with stakeholders for requirement gathering and project updates. Additionally, you will help identify potential risks and support the development of mitigation strategies to ensure the seamless deployment and operation of the chatbot. YOU'RE GOOD AT Supporting technical projects and assisting development teams. Collaborating effectively with cross-functional teams and stakeholders. Problem-solving and critical thinking in technical environments. Communicating clearly and concisely, both in writing and verbally. Learning new technologies and continuously improving processes. Strong knowledge and experience in Generative AI/LLM-based development. Experience working with key LLM models APIs (e.g., AWS Bedrock, Azure OpenAI/OpenAI) and LLM frameworks (e.g., LangChain, LlamaIndex). Experience with cloud infrastructure for AI/Generative AI/ML on AWS, Azure. Hands-on experience with IT Service Management tools like ServiceNow, Remedy, or similar. Understanding of Service Desk processes and best practices. Ability to test, evaluate, and fine-tune AI prompts for optimized performance. Knowledge of responsible AI practices and implementing necessary guardrails. Bachelor's degree in computer science, engineering, or equivalent. Proficiency in at least two programming tools/languages (e.g., Java, C/C++, Python). Understanding of SDLC principles and software engineering practices. Familiarity with advanced algorithms, program structures, and API development. Skills in prompt engineering, automated testing, and debugging. Experience in cloud-native application development and CI/CD pipelines. Experience in building and deploying conversational chatbots for IT and/or customer support. What You'll Bring You will be a key member of the IT & Business Platforms (ITBP) team, contributing to the development of BCG's flagship GenAI use case for an IT support chatbot. This chatbot will be a critical component in transforming IT support through AI-driven solutions. Your team will work closely with the Cloud Platform Engineering (CPE) team, which is responsible for building the shared GenAI platform. This platform will support multiple GenAI use cases across the company, ensuring scalable and robust AI solutions. The close collaboration between ITBP and CPE will be essential for the successful implementation and integration of the self-service chatbot and other innovative AI solutions, driving BCG's broader AI transformation agenda. Who You'll Work With BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
05/02/2025
Full time
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a Global IT Software Engineer Senior Manager - GenAI, you will play a pivotal role in BCG's AI-driven transformation journey. BCG is committed to leveraging AI to enhance business operations and client solutions, and your role will be instrumental in this mission. You will contribute to the design, development, testing, and deployment of a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain. This chatbot will revolutionize IT support by providing efficient, AI-driven solutions. You will assist in applying domain expertise in building and deploying conversational chatbots specifically for IT customer support. This includes ensuring the chatbot integrates seamlessly with IT Service Management tools such as ServiceNow. Your understanding of Service Desk processes will be essential in helping to optimize the chatbot to handle various IT support scenarios effectively. In addition, you will participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance. You will support the implementation of responsible AI practices and help establish necessary guardrails to ensure the chatbot operates ethically, reliably and effectively. You will collaborate with cross-functional teams to support the successful implementation and integration of the chatbot. Your responsibilities include assisting in the development processes, contributing to the high-quality and timely delivery of solutions, and engaging with stakeholders for requirement gathering and project updates. Additionally, you will help identify potential risks and support the development of mitigation strategies to ensure the seamless deployment and operation of the chatbot. YOU'RE GOOD AT Supporting technical projects and assisting development teams. Collaborating effectively with cross-functional teams and stakeholders. Problem-solving and critical thinking in technical environments. Communicating clearly and concisely, both in writing and verbally. Learning new technologies and continuously improving processes. Strong knowledge and experience in Generative AI/LLM-based development. Experience working with key LLM models APIs (e.g., AWS Bedrock, Azure OpenAI/OpenAI) and LLM frameworks (e.g., LangChain, LlamaIndex). Experience with cloud infrastructure for AI/Generative AI/ML on AWS, Azure. Hands-on experience with IT Service Management tools like ServiceNow, Remedy, or similar. Understanding of Service Desk processes and best practices. Ability to test, evaluate, and fine-tune AI prompts for optimized performance. Knowledge of responsible AI practices and implementing necessary guardrails. Bachelor's degree in computer science, engineering, or equivalent. Proficiency in at least two programming tools/languages (e.g., Java, C/C++, Python). Understanding of SDLC principles and software engineering practices. Familiarity with advanced algorithms, program structures, and API development. Skills in prompt engineering, automated testing, and debugging. Experience in cloud-native application development and CI/CD pipelines. Experience in building and deploying conversational chatbots for IT and/or customer support. What You'll Bring You will be a key member of the IT & Business Platforms (ITBP) team, contributing to the development of BCG's flagship GenAI use case for an IT support chatbot. This chatbot will be a critical component in transforming IT support through AI-driven solutions. Your team will work closely with the Cloud Platform Engineering (CPE) team, which is responsible for building the shared GenAI platform. This platform will support multiple GenAI use cases across the company, ensuring scalable and robust AI solutions. The close collaboration between ITBP and CPE will be essential for the successful implementation and integration of the self-service chatbot and other innovative AI solutions, driving BCG's broader AI transformation agenda. Who You'll Work With BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
An exciting opportunity has arisen to join a large European business who are launching Workday Finance here in the UK. If you have experience in a Systems Administrator or IT Support role, and hands-on experience with Workday Finance, this could be a brilliant opportunity for you! They have a hybrid working model, where you'll spend 2/3 days per week in their London office to collaborate with business stakeholders. This is a brand-new role, where you will be solely responsible for providing 1st and 2nd line support to UK-based users of Workday Finance and Adaptive Planning. You will be responsible for the day-to-day maintenance, administration and configuration of the Workday system, and will work particularly closely with IT and Finance Teams to understand their requirements and challenges. It's a unique opportunity to become the go-to person for Workday support, and establish yourself as the technical expert in the UK business. It's also a particularly great time to join the business, with this role and the wider team set to grow in the future, as they look to further deploy and expand the use of Workday Finance - resulting in excellent opportunities for your development. Requirements: Experience in a Systems Administrator / IT Support or similar role In-depth knowledge of Workday Finance A Workday Certification would be advantageous, but not essential Good understanding of finance business processes A keen attitude to learning and picking up new skills and knowledge Excellent communication skills - both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders Benefits: Salary up to 75,000 depending on level of experience 25 days annual leave plus bank holidays, with opportunity to buy & sell Pension contribution matched up to 4% Life assurance Please Note: This is role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.
04/02/2025
Full time
An exciting opportunity has arisen to join a large European business who are launching Workday Finance here in the UK. If you have experience in a Systems Administrator or IT Support role, and hands-on experience with Workday Finance, this could be a brilliant opportunity for you! They have a hybrid working model, where you'll spend 2/3 days per week in their London office to collaborate with business stakeholders. This is a brand-new role, where you will be solely responsible for providing 1st and 2nd line support to UK-based users of Workday Finance and Adaptive Planning. You will be responsible for the day-to-day maintenance, administration and configuration of the Workday system, and will work particularly closely with IT and Finance Teams to understand their requirements and challenges. It's a unique opportunity to become the go-to person for Workday support, and establish yourself as the technical expert in the UK business. It's also a particularly great time to join the business, with this role and the wider team set to grow in the future, as they look to further deploy and expand the use of Workday Finance - resulting in excellent opportunities for your development. Requirements: Experience in a Systems Administrator / IT Support or similar role In-depth knowledge of Workday Finance A Workday Certification would be advantageous, but not essential Good understanding of finance business processes A keen attitude to learning and picking up new skills and knowledge Excellent communication skills - both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders Benefits: Salary up to 75,000 depending on level of experience 25 days annual leave plus bank holidays, with opportunity to buy & sell Pension contribution matched up to 4% Life assurance Please Note: This is role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. Purpose of the Role: The Application Specialist will oversee and manage critical business applications to ensure they meet the evolving needs of the organisation. This role includes supporting and maintaining key systems, providing end-user support, and ensuring the smooth operation of applications across the business. The Application Specialist will also contribute to general IT support functions to maintain seamless operations. Key Responsibilities Application Management Administer, configure, and maintain key applications, including: Zoho CRM, Zoho People and Zoho Forms. RADAR Healthcare. Rostering Solution (or similar platforms). Microsoft Dynamics (or similar platforms). Develop and manage customisations and integrations for applications to enhance functionality and user experience. Provide training and technical support to staff members on business applications. Develop, maintain, and optimise workflows and processes within applications. Troubleshoot application-related issues and liaise with external vendors for advanced support when necessary. Manage application upgrades and ensure compliance with best practices. Create and maintain documentation, including user guides and knowledge base articles. IT Support Collaborate with IT Help Desk colleagues to resolve "how do I" inquiries and administrative requests via the Help Desk software. Record, prioritise, assign, and manage all requests and incidents related to applications and IT support. Manage users and permissions across all internal IT systems and applications. Assist with IT equipment setup and maintenance for staff members. Provide general IT support, including remote desktop assistance, hardware diagnostics, and IT asset management. Participate in small to large projects involving IT and application enhancements. Key Skills Development Plan: Opportunity to learn Deluge Programming for Zoho, enhancing skills in application customisation and automation. Support for achieving ITIL Certification to align with best practices in IT service management. PRINCE2 Certification for project management proficiency. Applications Expertise: Proven experience in administering and maintaining business applications such as Zoho CRM, RADAR Healthcare, Rostering Systems or similar platforms. Strong understanding of workflow automation and customisation within applications. Experience with integration tools and API usage. Knowledge of database structures and reporting tools. General IT Skills: Familiarity with Active Directory and Office 365/Azure user and group administration. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint administration. Knowledge of mobile device management for Android and Apple. Experience with Windows 10/11 and basic hardware diagnostics. ITIL/ITISM best practices and processes. Beneficial Skills: ITIL Foundation Certification (or willingness to obtain). Experience with Microsoft Intune or Mobile Iron/Ivanti Neurons. Knowledge of cyber security principles and certifications. Google Workspace experience for ChromeOS device administration. Experience with imaging tools such as Microsoft MDT. Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. About The Company Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives. Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice. We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!
04/02/2025
Full time
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. Purpose of the Role: The Application Specialist will oversee and manage critical business applications to ensure they meet the evolving needs of the organisation. This role includes supporting and maintaining key systems, providing end-user support, and ensuring the smooth operation of applications across the business. The Application Specialist will also contribute to general IT support functions to maintain seamless operations. Key Responsibilities Application Management Administer, configure, and maintain key applications, including: Zoho CRM, Zoho People and Zoho Forms. RADAR Healthcare. Rostering Solution (or similar platforms). Microsoft Dynamics (or similar platforms). Develop and manage customisations and integrations for applications to enhance functionality and user experience. Provide training and technical support to staff members on business applications. Develop, maintain, and optimise workflows and processes within applications. Troubleshoot application-related issues and liaise with external vendors for advanced support when necessary. Manage application upgrades and ensure compliance with best practices. Create and maintain documentation, including user guides and knowledge base articles. IT Support Collaborate with IT Help Desk colleagues to resolve "how do I" inquiries and administrative requests via the Help Desk software. Record, prioritise, assign, and manage all requests and incidents related to applications and IT support. Manage users and permissions across all internal IT systems and applications. Assist with IT equipment setup and maintenance for staff members. Provide general IT support, including remote desktop assistance, hardware diagnostics, and IT asset management. Participate in small to large projects involving IT and application enhancements. Key Skills Development Plan: Opportunity to learn Deluge Programming for Zoho, enhancing skills in application customisation and automation. Support for achieving ITIL Certification to align with best practices in IT service management. PRINCE2 Certification for project management proficiency. Applications Expertise: Proven experience in administering and maintaining business applications such as Zoho CRM, RADAR Healthcare, Rostering Systems or similar platforms. Strong understanding of workflow automation and customisation within applications. Experience with integration tools and API usage. Knowledge of database structures and reporting tools. General IT Skills: Familiarity with Active Directory and Office 365/Azure user and group administration. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint administration. Knowledge of mobile device management for Android and Apple. Experience with Windows 10/11 and basic hardware diagnostics. ITIL/ITISM best practices and processes. Beneficial Skills: ITIL Foundation Certification (or willingness to obtain). Experience with Microsoft Intune or Mobile Iron/Ivanti Neurons. Knowledge of cyber security principles and certifications. Google Workspace experience for ChromeOS device administration. Experience with imaging tools such as Microsoft MDT. Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. About The Company Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives. Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice. We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!
The Honourable Society of the Middle Temple
City, London
The Honourable Society of the Middle Temple have an exciting opportunity for an Senior Technical Support Analyst to join their dedicated team. Location: London, EC4Y 9BT Job Type: Full Time, Permanent Salary: £40,000 £45,000 per annum About Middle Temple: As one of the four Inns of Court, we are proud to provide support, education and accommodation to barristers at every stage of their careers. The Inn awards just over a million pounds in scholarships each year, with the majority going to students commencing the bar vocational training course, some to students doing a post-graduate law conversion course, plus smaller amounts for ad hoc overseas placements, essay prizes etc. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world. Senior Technical Support Analyst The Role: In this fulltime role (37.5 hrs p/w) you will be working in conjunction with the Technical Support Analyst, in a predominantly Microsoft environment, you will be the first point of contact for any IT issues that arise. You will ensure that calls are logged in the service desk and see them through to resolution. You will be responsible for managing IT resources and the cloud technologies that support the business, to ensure the Inn s technology & infrastructure runs smoothly and efficiently. Senior Technical Support Analyst Key Responsibilities: - To provide first, second and third line support of systems and software liaising with external support companies as required - Maintain network security and to administer staff & user access through Active Directory, O365 and Azure - Maintain and creating new IT documentation where appropriate - Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware and any associated ITSM services - Log all reported issues into the Inn s helpdesk - Support and manage the Inn s network infrastructure (switches, access points and firewalls) making changes where required - Support and manage the Inn s virtual hypervisor (VMware) and hyperconverged infrastructure (Nutanix) ensuring any issues are resolved, ensuring compliance with essential patches and updates - To administer the purchase of IT supplies, including toner, while working within the budgetary constraints in place Senior Technical Support Analyst You: - A relevant qualification e.g. University level degree or equivalent/qualified by experience - Technical knowledge of IT infrastructure - Experience of a similar working environment &/or understanding of the workings of the Middle Temple or other not-for-profit organisation. - Proven experience in IT support or similar role. - Experience of working in the not-for-profit sector, both registered charities and organizations under Royal Charter, or similar preferred - Experiencing troubleshooting Windows 10/11 - Good knowledge of networking e.g. DHCP/DNS/VLANS cabling & patching. - Experience supporting iOS devices and MDM solutions - Knowledge of system security (e.g. intrusion prevention systems) and data backup/recovery - Minimum of 3 years management experience of Active Directory/Azure Active Directory, Group Policy, Windows Server 2012 and above, Microsoft 365 admin centre, Microsoft Exchange on premise & online etc - Management experience of VMWare - Thorough and broad knowledge of the IT industry, including current trends and development in technologies - Excellent communications and interpersonal skills with the ability to communicate effectively (verbally and in writing) at all levels e.g. ability to explain IT concepts to non-IT professionals Senior Technical Support Analyst Benefits: - Generous Annual leave entitlements - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g. for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Closing date: 10am on 10th February 2025. Interviews: 17th February 2025 . Application Process: Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Senior Technical Support Analyst opportunity, please click Apply now.
04/02/2025
Full time
The Honourable Society of the Middle Temple have an exciting opportunity for an Senior Technical Support Analyst to join their dedicated team. Location: London, EC4Y 9BT Job Type: Full Time, Permanent Salary: £40,000 £45,000 per annum About Middle Temple: As one of the four Inns of Court, we are proud to provide support, education and accommodation to barristers at every stage of their careers. The Inn awards just over a million pounds in scholarships each year, with the majority going to students commencing the bar vocational training course, some to students doing a post-graduate law conversion course, plus smaller amounts for ad hoc overseas placements, essay prizes etc. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world. Senior Technical Support Analyst The Role: In this fulltime role (37.5 hrs p/w) you will be working in conjunction with the Technical Support Analyst, in a predominantly Microsoft environment, you will be the first point of contact for any IT issues that arise. You will ensure that calls are logged in the service desk and see them through to resolution. You will be responsible for managing IT resources and the cloud technologies that support the business, to ensure the Inn s technology & infrastructure runs smoothly and efficiently. Senior Technical Support Analyst Key Responsibilities: - To provide first, second and third line support of systems and software liaising with external support companies as required - Maintain network security and to administer staff & user access through Active Directory, O365 and Azure - Maintain and creating new IT documentation where appropriate - Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware and any associated ITSM services - Log all reported issues into the Inn s helpdesk - Support and manage the Inn s network infrastructure (switches, access points and firewalls) making changes where required - Support and manage the Inn s virtual hypervisor (VMware) and hyperconverged infrastructure (Nutanix) ensuring any issues are resolved, ensuring compliance with essential patches and updates - To administer the purchase of IT supplies, including toner, while working within the budgetary constraints in place Senior Technical Support Analyst You: - A relevant qualification e.g. University level degree or equivalent/qualified by experience - Technical knowledge of IT infrastructure - Experience of a similar working environment &/or understanding of the workings of the Middle Temple or other not-for-profit organisation. - Proven experience in IT support or similar role. - Experience of working in the not-for-profit sector, both registered charities and organizations under Royal Charter, or similar preferred - Experiencing troubleshooting Windows 10/11 - Good knowledge of networking e.g. DHCP/DNS/VLANS cabling & patching. - Experience supporting iOS devices and MDM solutions - Knowledge of system security (e.g. intrusion prevention systems) and data backup/recovery - Minimum of 3 years management experience of Active Directory/Azure Active Directory, Group Policy, Windows Server 2012 and above, Microsoft 365 admin centre, Microsoft Exchange on premise & online etc - Management experience of VMWare - Thorough and broad knowledge of the IT industry, including current trends and development in technologies - Excellent communications and interpersonal skills with the ability to communicate effectively (verbally and in writing) at all levels e.g. ability to explain IT concepts to non-IT professionals Senior Technical Support Analyst Benefits: - Generous Annual leave entitlements - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g. for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Closing date: 10am on 10th February 2025. Interviews: 17th February 2025 . Application Process: Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Senior Technical Support Analyst opportunity, please click Apply now.
We are working exclusively with a global business, who specialise in learning and development for leaders. Due to success and expansion, they are recruiting for an IT Support Assistant to join their Digital Platforms team in Banbury. You will be working closely with the Technical Support Lead and team in US, to assist the International Partners and teams with digital platforms. Responsibilities include: Create and distribute Microsoft surveys globally, and collate results for senior leadership team. Provide 1st line technical support to managers and the wider team globally. Data management, training and troubleshooting. Assist users with technical questions, resolve issues or escalate to Technical Support Lead. You will be: Positive and enthusiastic, with a can-do attitude Strong computer skills with a desire to learn The ability to work in a fast-paced environment This is a full time hybrid role (Mondays and Wednesday in office in Banbury). If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
04/02/2025
Full time
We are working exclusively with a global business, who specialise in learning and development for leaders. Due to success and expansion, they are recruiting for an IT Support Assistant to join their Digital Platforms team in Banbury. You will be working closely with the Technical Support Lead and team in US, to assist the International Partners and teams with digital platforms. Responsibilities include: Create and distribute Microsoft surveys globally, and collate results for senior leadership team. Provide 1st line technical support to managers and the wider team globally. Data management, training and troubleshooting. Assist users with technical questions, resolve issues or escalate to Technical Support Lead. You will be: Positive and enthusiastic, with a can-do attitude Strong computer skills with a desire to learn The ability to work in a fast-paced environment This is a full time hybrid role (Mondays and Wednesday in office in Banbury). If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
Annual Salary: 55,000 - 60,000 Location: Bristol - Hybrid Job Type: Full-time - Permanent We are looking for a Finance Platform Functional Analyst to provide technical guidance and expertise in the support, development, implementation, and optimisation of our clients Finance platform. This role is crucial in ensuring that the platform efficiently supports finance-related operations with the latest features and functionalities. Day-to-day of the role: Provide 2nd and 3rd level support for our Enterprise Systems, resolving issues in collaboration with key users and 3rd party support partners. Deliver system changes and enhancements to improve business processes and equip key users with the right tools, working with Managed Service providers as needed. Manage the team's workload to ensure priorities are met and deliver a change process to promote fixes and changes in line with business priorities. Maintain system documentation that supports both IT and business requirements. Engage with other business functions to drive improvements across core systems and develop excellent working relationships with customers and colleagues. Manage the UAT process for system changes, coordinating and analysing testing scenarios, and supporting key users through the process. Required Skills & Qualifications: Experience as a Functional Systems Analyst, aligning key business systems with business processes. Knowledge and expertise in Oracle and Oracle Financials. Experience in supporting and analysing large scale / tier 1 ERP systems. Proven ability in supporting and delivering IT change and IT projects. Strong ability to liaise with key stakeholders, translating business needs into functional and technical solutions. Capable of working independently and as part of a team, prioritising and owning assigned tasks. Experience using IT support tools such as Project Management, ITSM, Development, and Deployment. If you are interested in this position please apply online or for more information please contact me on
04/02/2025
Full time
Annual Salary: 55,000 - 60,000 Location: Bristol - Hybrid Job Type: Full-time - Permanent We are looking for a Finance Platform Functional Analyst to provide technical guidance and expertise in the support, development, implementation, and optimisation of our clients Finance platform. This role is crucial in ensuring that the platform efficiently supports finance-related operations with the latest features and functionalities. Day-to-day of the role: Provide 2nd and 3rd level support for our Enterprise Systems, resolving issues in collaboration with key users and 3rd party support partners. Deliver system changes and enhancements to improve business processes and equip key users with the right tools, working with Managed Service providers as needed. Manage the team's workload to ensure priorities are met and deliver a change process to promote fixes and changes in line with business priorities. Maintain system documentation that supports both IT and business requirements. Engage with other business functions to drive improvements across core systems and develop excellent working relationships with customers and colleagues. Manage the UAT process for system changes, coordinating and analysing testing scenarios, and supporting key users through the process. Required Skills & Qualifications: Experience as a Functional Systems Analyst, aligning key business systems with business processes. Knowledge and expertise in Oracle and Oracle Financials. Experience in supporting and analysing large scale / tier 1 ERP systems. Proven ability in supporting and delivering IT change and IT projects. Strong ability to liaise with key stakeholders, translating business needs into functional and technical solutions. Capable of working independently and as part of a team, prioritising and owning assigned tasks. Experience using IT support tools such as Project Management, ITSM, Development, and Deployment. If you are interested in this position please apply online or for more information please contact me on
An exciting opportunity has arisen to join a large European business who are launching Workday Finance here in the UK. If you have experience in a Systems Administrator or IT Support role, and hands-on experience with Workday Finance, this could be a brilliant opportunity for you! They have a hybrid working model, where you'll spend 2/3 days per week in their London office to collaborate with business stakeholders. This is a brand-new role, where you will be solely responsible for providing 1st and 2nd line support to UK-based users of Workday Finance and Adaptive Planning. You will be responsible for the day-to-day maintenance, administration and configuration of the Workday system, and will work particularly closely with IT and Finance Teams to understand their requirements and challenges. It's a unique opportunity to become the go-to person for Workday support, and establish yourself as the technical expert in the UK business. It's also a particularly great time to join the business, with this role and the wider team set to grow in the future, as they look to further deploy and expand the use of Workday Finance - resulting in excellent opportunities for your development. Requirements: Experience in a Systems Administrator / IT Support or similar role In-depth knowledge of Workday Finance A Workday Certification would be advantageous, but not essential Good understanding of finance business processes A keen attitude to learning and picking up new skills and knowledge Excellent communication skills - both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders Benefits: Salary up to 75,000 depending on level of experience 25 days annual leave plus bank holidays, with opportunity to buy & sell Pension contribution matched up to 4% Life assurance Please Note: This is role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.
04/02/2025
Full time
An exciting opportunity has arisen to join a large European business who are launching Workday Finance here in the UK. If you have experience in a Systems Administrator or IT Support role, and hands-on experience with Workday Finance, this could be a brilliant opportunity for you! They have a hybrid working model, where you'll spend 2/3 days per week in their London office to collaborate with business stakeholders. This is a brand-new role, where you will be solely responsible for providing 1st and 2nd line support to UK-based users of Workday Finance and Adaptive Planning. You will be responsible for the day-to-day maintenance, administration and configuration of the Workday system, and will work particularly closely with IT and Finance Teams to understand their requirements and challenges. It's a unique opportunity to become the go-to person for Workday support, and establish yourself as the technical expert in the UK business. It's also a particularly great time to join the business, with this role and the wider team set to grow in the future, as they look to further deploy and expand the use of Workday Finance - resulting in excellent opportunities for your development. Requirements: Experience in a Systems Administrator / IT Support or similar role In-depth knowledge of Workday Finance A Workday Certification would be advantageous, but not essential Good understanding of finance business processes A keen attitude to learning and picking up new skills and knowledge Excellent communication skills - both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders Benefits: Salary up to 75,000 depending on level of experience 25 days annual leave plus bank holidays, with opportunity to buy & sell Pension contribution matched up to 4% Life assurance Please Note: This is role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders. Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. Does this sound like your next role? If so click apply now.
04/02/2025
Full time
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders. Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. Does this sound like your next role? If so click apply now.
Oracle Functional Consultant required by our market leading, award winning client based in Central Bristol. This will be a hybrid role with 2-3 days a week onsite per week with flexibility. This is a 12 month fixed term contract which is likely to go permanent or extend after the initial period. The Oracle Functional Consultant will provide technical guidance, and expertise in the support, development, implementation, and optimisation of the Oracle platform. This role ensures that the platform is efficient and is equipped with the latest features and functionalities to support the finance-related operations within the organisation. Main Responsibilities: Provide 2nd and 3rd level support for our client enterprise systems and the business processes they support, working to resolve the issues alongside users and 3rd party support partners. Deliver system changes and enhancements to improve business processes and provide the right tools for key users. Own, improve, and deliver a change process to promote fixes and changes in line with business priorities and the team workload. Ensure all support calls and communication are logged within the ITSM tool, respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally. Ownership, creation, and maintenance of system documentation which supports IT and the business requirements. Develop excellent working relationships with customers and colleagues through strong interpersonal skills and an ability to work with diverse groups of people. Manage the UAT process for system changes and patching, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting key users through the process. Ideal Background: Knowledge and expertise of Oracle Fusion, Oracle EBS and Oracle Financials Knowledge and experience of providing support and analysis for large scale / tier 1 ERP systems. Experience of supporting and delivering IT change and IT projects Experience in Agile methodologies Ability to liaise comfortably with key stakeholders, translating business language into functional and technical solutions. Experience in cloud technologies (AWS, Oracle, Azure) Ability to work in a team and on own initiative whilst prioritising and owing work assigned to you. Experience of using IT support tools (Project Management, ITSM, Development and Deployment) This fantastic role comes with an excellent starting salary and will initially last 12 months on a fixed term basis. The role may extend or go permanent after that period. The benefits include: A 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
04/02/2025
Full time
Oracle Functional Consultant required by our market leading, award winning client based in Central Bristol. This will be a hybrid role with 2-3 days a week onsite per week with flexibility. This is a 12 month fixed term contract which is likely to go permanent or extend after the initial period. The Oracle Functional Consultant will provide technical guidance, and expertise in the support, development, implementation, and optimisation of the Oracle platform. This role ensures that the platform is efficient and is equipped with the latest features and functionalities to support the finance-related operations within the organisation. Main Responsibilities: Provide 2nd and 3rd level support for our client enterprise systems and the business processes they support, working to resolve the issues alongside users and 3rd party support partners. Deliver system changes and enhancements to improve business processes and provide the right tools for key users. Own, improve, and deliver a change process to promote fixes and changes in line with business priorities and the team workload. Ensure all support calls and communication are logged within the ITSM tool, respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally. Ownership, creation, and maintenance of system documentation which supports IT and the business requirements. Develop excellent working relationships with customers and colleagues through strong interpersonal skills and an ability to work with diverse groups of people. Manage the UAT process for system changes and patching, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting key users through the process. Ideal Background: Knowledge and expertise of Oracle Fusion, Oracle EBS and Oracle Financials Knowledge and experience of providing support and analysis for large scale / tier 1 ERP systems. Experience of supporting and delivering IT change and IT projects Experience in Agile methodologies Ability to liaise comfortably with key stakeholders, translating business language into functional and technical solutions. Experience in cloud technologies (AWS, Oracle, Azure) Ability to work in a team and on own initiative whilst prioritising and owing work assigned to you. Experience of using IT support tools (Project Management, ITSM, Development and Deployment) This fantastic role comes with an excellent starting salary and will initially last 12 months on a fixed term basis. The role may extend or go permanent after that period. The benefits include: A 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
IT Support Manager Annual Salary: 45,000 - 50,000 Location: Cambridge, UK Job Type: Hybrid (3 days a week in the office) Do you work in IT and have experience supervising or managing a team? A leading law firm is committed to leveraging innovative IT solutions to enhance the success of the firm. They are seeking an IT Support Manager to oversee the delivery of IT support services at their Cambridge office, ensuring alignment with their business goals and performance targets. This role involves comprehensive management duties, project involvement, and coordination across multiple locations to maintain high standards of IT service. Day-to-day of the role: Provision of IT Services: Manage daily IT service functions in Cambridge, ensuring effective resource deployment. Monitor system performance and capacity, taking corrective actions as needed. Utilize IT to solve complex business issues and maintain service continuity during disruptions. Represent the IT support team internally and externally to establish credibility. Project Management: Lead assigned technical projects, ensuring completion within time and resource constraints. Supervision of Staff: Manage the IT support teams in Cambridge in collaboration with the Director of IT. Handle recruitment, training, performance reviews, and staff development. Address performance issues and disciplinary matters in conjunction with HR. Required Skills & Qualifications: Experience with legal applications such as document management and case management systems. Proficient in Microsoft operating systems, Microsoft 365, and Intune (MDM). Familiarity with modern workplace technologies like AV and room booking systems. Strong understanding of user hardware and different working styles. Previous supervisory experience with effective delegation skills. Capable of performing in a similar role in a comparable environment. Benefits: Competitive salary with annual reviews. Hybrid working model. Opportunities for personal and professional development. Access to comprehensive health and wellness programs. Participation in firm-wide initiatives and projects. How to Apply: To apply for the IT Support Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
04/02/2025
Full time
IT Support Manager Annual Salary: 45,000 - 50,000 Location: Cambridge, UK Job Type: Hybrid (3 days a week in the office) Do you work in IT and have experience supervising or managing a team? A leading law firm is committed to leveraging innovative IT solutions to enhance the success of the firm. They are seeking an IT Support Manager to oversee the delivery of IT support services at their Cambridge office, ensuring alignment with their business goals and performance targets. This role involves comprehensive management duties, project involvement, and coordination across multiple locations to maintain high standards of IT service. Day-to-day of the role: Provision of IT Services: Manage daily IT service functions in Cambridge, ensuring effective resource deployment. Monitor system performance and capacity, taking corrective actions as needed. Utilize IT to solve complex business issues and maintain service continuity during disruptions. Represent the IT support team internally and externally to establish credibility. Project Management: Lead assigned technical projects, ensuring completion within time and resource constraints. Supervision of Staff: Manage the IT support teams in Cambridge in collaboration with the Director of IT. Handle recruitment, training, performance reviews, and staff development. Address performance issues and disciplinary matters in conjunction with HR. Required Skills & Qualifications: Experience with legal applications such as document management and case management systems. Proficient in Microsoft operating systems, Microsoft 365, and Intune (MDM). Familiarity with modern workplace technologies like AV and room booking systems. Strong understanding of user hardware and different working styles. Previous supervisory experience with effective delegation skills. Capable of performing in a similar role in a comparable environment. Benefits: Competitive salary with annual reviews. Hybrid working model. Opportunities for personal and professional development. Access to comprehensive health and wellness programs. Participation in firm-wide initiatives and projects. How to Apply: To apply for the IT Support Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Senior IT Support Engineer Hybrid - London, SW1 50-55k Base + Great Benefits We are partnering with a premium, award-winning Information Company that is seeking a Senior IT Support Engineer to join their IT team. This is a permanent position based in London, with flexible hybrid working (2-3 days remote). The role involves supporting global IT operations, leading expansion projects, and driving innovation within a fast-paced, technology-focused environment. Senior IT Support Engineer responsibilities: Provide exceptional IT support (1st, 2nd, 3rd line) and resolve incidents within SLA timeframes. Plan, implement, and maintain IT software systems, ensuring seamless integrations and upgrades. Monitor key systems, perform administrative tasks, and maintain software/hardware asset management. Develop and implement deployment strategies via Intune and administer Microsoft SharePoint. Create PowerShell scripts to automate repeatable tasks and enhance efficiency. Support technical troubleshooting across global sites, including AV, printers, and mobile devices. Promote cybersecurity awareness and compliance, supporting data protection practices. Collaborate on system selections, upgrades, and new implementations while driving continuous improvement. Senior IT Support Engineer requirements: A degree in IT, Computer Science, or equivalent, with ITIL Foundation v3/v4 certification. Minimum 3 years of experience in a senior IT operations role, including advanced troubleshooting. Expertise in Microsoft Azure, Active Directory, Intune, and M365 suite administration. Proficiency in Windows 11, Windows Server, and Service Management Software (eg, Jira). Experience with SSO, federated login, and compliance with security standards. Strong understanding of networking concepts (DNS, VPNs, TCP/UDP) and PowerShell Scripting. Excellent communication skills, user-focused mindset, and the ability to work autonomously. Desirable: Certifications in Microsoft Azure/AWS/Cyber Security, or DevOps knowledge. Senior IT Support Engineer rewards: A base salary of 50-55k dependent upon previous experience Pension, EAP, life assurance Flexible working Training & Development Numerous schemes and incentives A social and inclusive environment Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia. If you are ready to take your career to the next level and make a significant impact, apply now!
04/02/2025
Full time
Senior IT Support Engineer Hybrid - London, SW1 50-55k Base + Great Benefits We are partnering with a premium, award-winning Information Company that is seeking a Senior IT Support Engineer to join their IT team. This is a permanent position based in London, with flexible hybrid working (2-3 days remote). The role involves supporting global IT operations, leading expansion projects, and driving innovation within a fast-paced, technology-focused environment. Senior IT Support Engineer responsibilities: Provide exceptional IT support (1st, 2nd, 3rd line) and resolve incidents within SLA timeframes. Plan, implement, and maintain IT software systems, ensuring seamless integrations and upgrades. Monitor key systems, perform administrative tasks, and maintain software/hardware asset management. Develop and implement deployment strategies via Intune and administer Microsoft SharePoint. Create PowerShell scripts to automate repeatable tasks and enhance efficiency. Support technical troubleshooting across global sites, including AV, printers, and mobile devices. Promote cybersecurity awareness and compliance, supporting data protection practices. Collaborate on system selections, upgrades, and new implementations while driving continuous improvement. Senior IT Support Engineer requirements: A degree in IT, Computer Science, or equivalent, with ITIL Foundation v3/v4 certification. Minimum 3 years of experience in a senior IT operations role, including advanced troubleshooting. Expertise in Microsoft Azure, Active Directory, Intune, and M365 suite administration. Proficiency in Windows 11, Windows Server, and Service Management Software (eg, Jira). Experience with SSO, federated login, and compliance with security standards. Strong understanding of networking concepts (DNS, VPNs, TCP/UDP) and PowerShell Scripting. Excellent communication skills, user-focused mindset, and the ability to work autonomously. Desirable: Certifications in Microsoft Azure/AWS/Cyber Security, or DevOps knowledge. Senior IT Support Engineer rewards: A base salary of 50-55k dependent upon previous experience Pension, EAP, life assurance Flexible working Training & Development Numerous schemes and incentives A social and inclusive environment Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia. If you are ready to take your career to the next level and make a significant impact, apply now!
Role: ICT Support Technician Location: Faringdon Salary: 26k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Faringdon, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
04/02/2025
Full time
Role: ICT Support Technician Location: Faringdon Salary: 26k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Faringdon, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Position: Service Delivery Manager Location: East London Salary: 40k-50k Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Role: Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery at education customer sites. Collaborate closely with onsite service engineer teams and account managers to efficiently meet customer requirements, ensuring issues are resolved correctly and promptly. Customer Communication: Take ownership of problems with clear and concise communication, managing customer expectations effectively whether in person, over the phone, or via remote connectivity. Team Leadership: Oversee education site leads, ensuring support tickets are addressed within agreed customer SLAs. Mentor and develop teams to enhance their performance and service delivery. Responsibilities: Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery at education customer sites. Collaborate closely with onsite service engineer teams and account managers to efficiently meet customer requirements, ensuring issues are resolved correctly and promptly. Customer Communication: Take ownership of problems with clear and concise communication, managing customer expectations effectively whether in person, over the phone, or via remote connectivity. Team Leadership: Oversee education site leads, ensuring support tickets are addressed within agreed customer SLAs. Mentor and develop teams to enhance their performance and service delivery. . Essential Intermediate level of knowledge and use of Microsoft Office applications A proven passion for ICT and all things technology. Install, configure, trouble shoot issue, using: All MS Windows desktop platforms All MS Office desktop applications Apple mobile technologies Android & Windows mobile technologies. One at least to an accredited standard. Install, configure, troubleshoot issues, using: All MS Exchange platforms All MS Windows server platforms. One at least to an accredited standard. PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues. Firewalls, routers & VPNs - install, configure and troubleshoot. Office 365 - create accounts, breakdown, trouble shoot issues, AD sync etc. Microsoft Hyper v / VM Ware - basic skills. SharePoint. Veeam - setup, implement and trouble shoot local and datacenter based backups Switches - install and configure, setup VLAN's, tagging, breakdown, trouble shoot issues. Audio visual equipment - knowledge of interactive screens, accompanying suite of software and how to troubleshoot issues INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
04/02/2025
Full time
Position: Service Delivery Manager Location: East London Salary: 40k-50k Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Role: Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery at education customer sites. Collaborate closely with onsite service engineer teams and account managers to efficiently meet customer requirements, ensuring issues are resolved correctly and promptly. Customer Communication: Take ownership of problems with clear and concise communication, managing customer expectations effectively whether in person, over the phone, or via remote connectivity. Team Leadership: Oversee education site leads, ensuring support tickets are addressed within agreed customer SLAs. Mentor and develop teams to enhance their performance and service delivery. Responsibilities: Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery at education customer sites. Collaborate closely with onsite service engineer teams and account managers to efficiently meet customer requirements, ensuring issues are resolved correctly and promptly. Customer Communication: Take ownership of problems with clear and concise communication, managing customer expectations effectively whether in person, over the phone, or via remote connectivity. Team Leadership: Oversee education site leads, ensuring support tickets are addressed within agreed customer SLAs. Mentor and develop teams to enhance their performance and service delivery. . Essential Intermediate level of knowledge and use of Microsoft Office applications A proven passion for ICT and all things technology. Install, configure, trouble shoot issue, using: All MS Windows desktop platforms All MS Office desktop applications Apple mobile technologies Android & Windows mobile technologies. One at least to an accredited standard. Install, configure, troubleshoot issues, using: All MS Exchange platforms All MS Windows server platforms. One at least to an accredited standard. PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues. Firewalls, routers & VPNs - install, configure and troubleshoot. Office 365 - create accounts, breakdown, trouble shoot issues, AD sync etc. Microsoft Hyper v / VM Ware - basic skills. SharePoint. Veeam - setup, implement and trouble shoot local and datacenter based backups Switches - install and configure, setup VLAN's, tagging, breakdown, trouble shoot issues. Audio visual equipment - knowledge of interactive screens, accompanying suite of software and how to troubleshoot issues INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements Experience in a 1st/2nd line support capacity - telephone, email etc. Office 365/Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired Skills Certifications - MCITP, CompTIA, Network+ Experience in an MSP environment Telco exposure The company offer a great company culture, paired with training and opportunities for progression. Please apply to this advert or email your CV to (see below) Applicants must be based in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/02/2025
Full time
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements Experience in a 1st/2nd line support capacity - telephone, email etc. Office 365/Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired Skills Certifications - MCITP, CompTIA, Network+ Experience in an MSP environment Telco exposure The company offer a great company culture, paired with training and opportunities for progression. Please apply to this advert or email your CV to (see below) Applicants must be based in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Service Desk Engineer - Perm - Keighley Salary : £37,000 - £43,000 Location: Keighley Job type: Fully on site Our client is urgently looking for a Service Desk Engineer to join their team in Keighley on a full time basis. The ideal candidate will have excellent communication skills, strong technical skills and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being met. 2nd Line Service Desk Engineer Responsibilities: The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client's vital public sector services. The Service Desk Engineer will need to support the customer base utilising the KPI's and monitoring visible to them. This extends to the Service Desk Engineer visiting customer sites (offices, warehouses and off-site locations) for pro-active and reactive visits across the United Kingdom and sometimes abroad, to resolve user, software and physical hardware issues. 2nd Line Service Desk Engineer Skills: Proven experience as a Support Engineer, IT Support Specialist, or similar role. Comfortable communicating with senior stakeholders, executives and leaders. Intermediate level user in Microsoft packages especially in Word, Powerpoint and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience in Milestone and BriefCam applications and infrastructure. Solid networking knowledge - Firewalls, LAN configuration, troubleshooting and diagnostics. 2nd Line Service Desk Engineer Requirements: Happy to travel to customer sites and be away from home as needed. Willing and able to work evenings and weekends when needed. Ability to obtain Security Clearance (NPPV3+SC). Full UK driving license and own car. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
04/02/2025
Full time
2nd Line Service Desk Engineer - Perm - Keighley Salary : £37,000 - £43,000 Location: Keighley Job type: Fully on site Our client is urgently looking for a Service Desk Engineer to join their team in Keighley on a full time basis. The ideal candidate will have excellent communication skills, strong technical skills and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being met. 2nd Line Service Desk Engineer Responsibilities: The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client's vital public sector services. The Service Desk Engineer will need to support the customer base utilising the KPI's and monitoring visible to them. This extends to the Service Desk Engineer visiting customer sites (offices, warehouses and off-site locations) for pro-active and reactive visits across the United Kingdom and sometimes abroad, to resolve user, software and physical hardware issues. 2nd Line Service Desk Engineer Skills: Proven experience as a Support Engineer, IT Support Specialist, or similar role. Comfortable communicating with senior stakeholders, executives and leaders. Intermediate level user in Microsoft packages especially in Word, Powerpoint and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience in Milestone and BriefCam applications and infrastructure. Solid networking knowledge - Firewalls, LAN configuration, troubleshooting and diagnostics. 2nd Line Service Desk Engineer Requirements: Happy to travel to customer sites and be away from home as needed. Willing and able to work evenings and weekends when needed. Ability to obtain Security Clearance (NPPV3+SC). Full UK driving license and own car. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Network Manager Location: Bristol Salary: DOE Contract: Full-Time/Permanent .*About the Role* We are seeking an experienced and proactive Network Manager to lead the IT infrastructure and support team within a dynamic and diverse school environment. This role requires strategic planning, hands-on technical expertise, and a strong commitment to maintaining a secure, efficient, and future-proof IT ecosystem. Reporting to senior leadership, you will be responsible for the development, maintenance, and security of both on-site and cloud-based IT systems, ensuring optimal performance and user experience across the school community. .*Key Responsibilities* .*IT Strategy, Planning & Leadership* - Collaborate with senior leadership and external IT teams to develop and implement a strategic IT roadmap aligned with the school's evolving needs. - Lead and manage the IT support team, providing guidance, escalation support, and professional development. - Oversee IT budgets, procurement, and asset management, ensuring best value and compliance with procurement policies. - Identify opportunities for technology-led improvements in teaching, learning, and school operations. .Network & Systems Management* - Maintain and develop a secure, high-performance IT infrastructure, including network, Servers, cloud platforms, and cybersecurity systems. - Administer Active Directory, Group Policy, and Windows/Linux server environments. - Manage virtual server infrastructure, ensuring reliability and scalability. - Oversee the deployment, maintenance, and security of key school applications, including MIS systems, Office 365, and cloud-based services. - Ensure regular updates, patching, and backups to minimise vulnerabilities and downtime. .*Cybersecurity & Data Protection* - Implement and maintain robust cybersecurity measures, including Firewalls, endpoint protection, and network monitoring. - Support GDPR compliance by managing data protection policies, investigating potential breaches, and ensuring best practices in data security. - Maintain Internet filtering and access controls to safeguard staff and students. .*Technical Support & Troubleshooting* - Serve as a point of escalation for complex IT issues, providing expert guidance and resolutions. - Oversee the configuration, troubleshooting, and maintenance of essential IT services, including VoIP, CCTV, door access, and building management systems. - Work closely with external IT providers to ensure effective service delivery and support. .*Disaster Recovery & Business Continuity* - Maintain and regularly test backup and disaster recovery plans to ensure business continuity in the event of system failures or cyber incidents. - Ensure seamless integration between on-premises and cloud environments, supporting hybrid infrastructure models. .*Automation & Scripting* - Develop and implement automated processes using PowerShell, Batch, and other Scripting languages to improve efficiency. - Manage Office 365 and Azure services, ensuring smooth integration and optimal performance. Documentation & Compliance* - Maintain detailed audit logs and records for IT assets, software licences, and security compliance. - Promote IT best practices and training for staff to enhance digital literacy and system efficiency. .*What We're Looking For* - Proven experience in IT/network management, ideally within an education or multi-site environment. - Strong knowledge of Windows Server, Active Directory, Group Policy, and cloud-based solutions such as Office 365 and Azure. - Expertise in networking, security, virtualisation, and data protection. - Experience managing IT budgets, procurement, and asset registers. - Excellent leadership, problem-solving, and communication skills. .*Why Join Us?* - Be part of a forward-thinking school environment that values innovation and technology. - Work with a dedicated team, with opportunities for professional growth and development. - Play a key role in shaping the school's digital future and enhancing the learning experience. If you're a strategic thinker with a passion for IT and education, we'd love to hear from you!
04/02/2025
Full time
Network Manager Location: Bristol Salary: DOE Contract: Full-Time/Permanent .*About the Role* We are seeking an experienced and proactive Network Manager to lead the IT infrastructure and support team within a dynamic and diverse school environment. This role requires strategic planning, hands-on technical expertise, and a strong commitment to maintaining a secure, efficient, and future-proof IT ecosystem. Reporting to senior leadership, you will be responsible for the development, maintenance, and security of both on-site and cloud-based IT systems, ensuring optimal performance and user experience across the school community. .*Key Responsibilities* .*IT Strategy, Planning & Leadership* - Collaborate with senior leadership and external IT teams to develop and implement a strategic IT roadmap aligned with the school's evolving needs. - Lead and manage the IT support team, providing guidance, escalation support, and professional development. - Oversee IT budgets, procurement, and asset management, ensuring best value and compliance with procurement policies. - Identify opportunities for technology-led improvements in teaching, learning, and school operations. .Network & Systems Management* - Maintain and develop a secure, high-performance IT infrastructure, including network, Servers, cloud platforms, and cybersecurity systems. - Administer Active Directory, Group Policy, and Windows/Linux server environments. - Manage virtual server infrastructure, ensuring reliability and scalability. - Oversee the deployment, maintenance, and security of key school applications, including MIS systems, Office 365, and cloud-based services. - Ensure regular updates, patching, and backups to minimise vulnerabilities and downtime. .*Cybersecurity & Data Protection* - Implement and maintain robust cybersecurity measures, including Firewalls, endpoint protection, and network monitoring. - Support GDPR compliance by managing data protection policies, investigating potential breaches, and ensuring best practices in data security. - Maintain Internet filtering and access controls to safeguard staff and students. .*Technical Support & Troubleshooting* - Serve as a point of escalation for complex IT issues, providing expert guidance and resolutions. - Oversee the configuration, troubleshooting, and maintenance of essential IT services, including VoIP, CCTV, door access, and building management systems. - Work closely with external IT providers to ensure effective service delivery and support. .*Disaster Recovery & Business Continuity* - Maintain and regularly test backup and disaster recovery plans to ensure business continuity in the event of system failures or cyber incidents. - Ensure seamless integration between on-premises and cloud environments, supporting hybrid infrastructure models. .*Automation & Scripting* - Develop and implement automated processes using PowerShell, Batch, and other Scripting languages to improve efficiency. - Manage Office 365 and Azure services, ensuring smooth integration and optimal performance. Documentation & Compliance* - Maintain detailed audit logs and records for IT assets, software licences, and security compliance. - Promote IT best practices and training for staff to enhance digital literacy and system efficiency. .*What We're Looking For* - Proven experience in IT/network management, ideally within an education or multi-site environment. - Strong knowledge of Windows Server, Active Directory, Group Policy, and cloud-based solutions such as Office 365 and Azure. - Expertise in networking, security, virtualisation, and data protection. - Experience managing IT budgets, procurement, and asset registers. - Excellent leadership, problem-solving, and communication skills. .*Why Join Us?* - Be part of a forward-thinking school environment that values innovation and technology. - Work with a dedicated team, with opportunities for professional growth and development. - Play a key role in shaping the school's digital future and enhancing the learning experience. If you're a strategic thinker with a passion for IT and education, we'd love to hear from you!
Get Staffed Online Recruitment Limited
Brighton, Sussex
Head of IT Permanent Up to £50,000 per annum D.O.E Bristol - hybrid post-probation period 6 months We have an exciting opportunity for a Head of IT with our client help them deliver an exciting and ambitious IT roadmap. Our Client They aim to be the most successful and respected estate administration business in the UK. A regulated business founded in 2002, they only do one thing: estate administration. The business has a crystal clear vision, to be the service provider that every bereaved family turns to and is totally focused on its purpose, helping families to move on following a bereavement. They are committed to transparent and fair pricing and customers are at the heart of everything that they do. They add value to their partners business propositions and provide their clients with innovative, highly focused customer service. Their business partners include Will writers, financial advisers, financial corporates, funeral directors and solicitors (through our long-standing Title Research brand). They tailor their proposition depending on their service or commercial requirements. What you'll be doing KCT have recently refreshed their IT Strategy and have a clear vision for the technology which will support its growth. They have an exciting and ambitious roadmap for developing the systems they need in 2025 and beyond which you will help deliver. The Head of IT Working closely with the Chief Technology Officer and Senior Management Team you will ensure the IT Strategy is implemented effectively and targets are met Leading and managing IT change projects across the business, being accountable for making and delivering against project plans, liaising with and leading stakeholders, maintaining project documentation, and reporting status to the Senior Management Team. Leading the IT team in delivering: Comprehensive internal IT support, managing relationships with key IT providers, and overseeing laptops, peripherals, telephony, and business applications, while ensuring robust IT controls are in place to protect the business and its data Software development for applications used by the businesses including Proclaim (our legal case management system), our external-facing portal, our management information reports and our data warehouse, ensuring development time is accurately recorded to enable the business to capitalise IT costs where possible. Line-managing the IT Team, providing day-to-day people management, progression planning and tracking, objective setting and evaluation, and team leadership. They are a fast-paced business and roles change from time to time. You should be prepared to perform any such tasks or duties that are reasonably assigned to you. The ideal candidate: Experience managing IT projects Experience line-managing IT team Extensive experience in an IT support or development environment STEM degree or equivalent experience What they can offer you: 25 days Holiday Entitlement (Increasing annually to 30) Buy up to 5 days holiday per year Health Cash Plan - Cash back for Dental, optical, and other treatments PERKS - Employee discounts across a range of high street products. Salary sacrifice benefit options such as Dental Income protection insurance Life assurance policy Company pension (Matched contribution up to 5%) 12 weeks Enhanced Parental leave policy Cycle to work scheme Need to know: Salary: up to 50K per annum D.O.E Location: Bristol City Centre, Hybrid post probation Hours: Typical office hours are 9am - 5pm (flexible working supported) Start date: Flexible, ASAP preferred Equality and Diversity Our client is committed to equality and diversity in employment and all our activities. They ensure that all successful applicants are selected based on their relevant merits and experience and that people are given equal opportunities within the workplace. If this opportunity excites you and you'd like to consider joining, please apply today with your CV!
04/02/2025
Full time
Head of IT Permanent Up to £50,000 per annum D.O.E Bristol - hybrid post-probation period 6 months We have an exciting opportunity for a Head of IT with our client help them deliver an exciting and ambitious IT roadmap. Our Client They aim to be the most successful and respected estate administration business in the UK. A regulated business founded in 2002, they only do one thing: estate administration. The business has a crystal clear vision, to be the service provider that every bereaved family turns to and is totally focused on its purpose, helping families to move on following a bereavement. They are committed to transparent and fair pricing and customers are at the heart of everything that they do. They add value to their partners business propositions and provide their clients with innovative, highly focused customer service. Their business partners include Will writers, financial advisers, financial corporates, funeral directors and solicitors (through our long-standing Title Research brand). They tailor their proposition depending on their service or commercial requirements. What you'll be doing KCT have recently refreshed their IT Strategy and have a clear vision for the technology which will support its growth. They have an exciting and ambitious roadmap for developing the systems they need in 2025 and beyond which you will help deliver. The Head of IT Working closely with the Chief Technology Officer and Senior Management Team you will ensure the IT Strategy is implemented effectively and targets are met Leading and managing IT change projects across the business, being accountable for making and delivering against project plans, liaising with and leading stakeholders, maintaining project documentation, and reporting status to the Senior Management Team. Leading the IT team in delivering: Comprehensive internal IT support, managing relationships with key IT providers, and overseeing laptops, peripherals, telephony, and business applications, while ensuring robust IT controls are in place to protect the business and its data Software development for applications used by the businesses including Proclaim (our legal case management system), our external-facing portal, our management information reports and our data warehouse, ensuring development time is accurately recorded to enable the business to capitalise IT costs where possible. Line-managing the IT Team, providing day-to-day people management, progression planning and tracking, objective setting and evaluation, and team leadership. They are a fast-paced business and roles change from time to time. You should be prepared to perform any such tasks or duties that are reasonably assigned to you. The ideal candidate: Experience managing IT projects Experience line-managing IT team Extensive experience in an IT support or development environment STEM degree or equivalent experience What they can offer you: 25 days Holiday Entitlement (Increasing annually to 30) Buy up to 5 days holiday per year Health Cash Plan - Cash back for Dental, optical, and other treatments PERKS - Employee discounts across a range of high street products. Salary sacrifice benefit options such as Dental Income protection insurance Life assurance policy Company pension (Matched contribution up to 5%) 12 weeks Enhanced Parental leave policy Cycle to work scheme Need to know: Salary: up to 50K per annum D.O.E Location: Bristol City Centre, Hybrid post probation Hours: Typical office hours are 9am - 5pm (flexible working supported) Start date: Flexible, ASAP preferred Equality and Diversity Our client is committed to equality and diversity in employment and all our activities. They ensure that all successful applicants are selected based on their relevant merits and experience and that people are given equal opportunities within the workplace. If this opportunity excites you and you'd like to consider joining, please apply today with your CV!
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. As Enterprise Architect with Tesco Retail Media, you will drive the Technology direction of the omni-channel media products and platforms. You will collaborate widely across Business, Technology and partner teams to help accelerate technology strategy while delivering valuable outcomes for our customers combining business vision and industry best practices. You will have broader impact within the Tesco Media internal and external community, offering architectural guidance and support as well as having the freedom to spend time looking ahead and proving out new approaches, technologies, and tools. You will drive us to the engineering disciplines of modularity and abstraction, microservices architecture, event-driven systems, DevOps and agile. You will build multi-tenant systems complying with data privacy and security guidelines, operating at scale on public/private cloud. You are the thought leader for large and complex domains and set technical direction to translate strategy into action. This role will report into Retail Media Chief Product and Technology Director. As an Enterprise Architect, you lead the formulation, development and alignment of new and existing Technology with the Tesco Media Business Strategy to collectively deliver a simpler, flexible & sustainable architecture. You define, communicate and govern the enterprise architecture by creating standards and guidance for Technology programmes and solutions in order to ensure it enables and delivers the business strategy. Key accountabilities Fostering understanding of the current technology landscape and its impact on stakeholders: Ensure we have models and materials that describe the media landscape at a high-level and how it supports the business. Help colleagues of all levels to understand the bigger picture and their role/activities within it to aid decision making. Evolving and embedding our overall Technology Strategy and ensuring it informs everything we do: Define a target enterprise architecture that will improve our business for customers and colleagues in line with our business and Technology strategy and plans. Identify organizational requirements for the resources, structures and cultural changes necessary to support the delivery of the enterprise architecture. Identify the optimal approach to delivering Tesco business strategy while increasing agility and driving simplicity/cost efficiency over the short, medium and long-term. Contribute to business planning activities utilizing our broad understanding of Tesco and broader industry/technology trends. Guiding high-level delivery planning and solution design to deliver our strategic goals whilst ensuring we continuously deliver business value: Work in collaboration with other teams (in media, within the organization and externally) to help ensure we design flexible, efficient and secure solutions. Lead and facilitate the creation of governing principles, policies, standards etc. to guide solution decision making for architecturally significant initiatives. Operate the architecture review, governance and exception processes. Supporting successful delivery through the technology lifecycle, delivering business value and realizing strategic goals: On occasion, provide targeted support for initiatives with technical challenges during their delivery. Evolving our federated architecture and design framework as part of the Technology delivery model: Build architecture capability and competency within Tesco in keeping with our emphasis on agile, DevOps and 'architecture is everyone's role' principles. Create and operate an effective community to engage and educate Technology colleagues in enterprise and solution architecture topics. Proactively collaborate and communicate with Technology colleagues and delivery partners to drive awareness and interest. Create strategy documents and lead with POC serving as a role model to fellow engineers: Innovate and keep abreast of industry trends and competition, grasping new paradigms and languages quickly. Evaluate new tools and approaches. Work with team manager and build a high performing engaged team with external hiring, lateral move, growing internal talent and be a mentor and a thought leader. Qualifications & Experience Proven record of Technology delivery at enterprise scale. Successful use of Enterprise Architecture to shape strategic priorities in Retail Media. Solution Architecture experience on major programmes. Creation, communication and embedding of Technology strategy. Leading solution architecture governance/assurance. Hands-on engineering experience. Experience of more advanced design patterns such as CQRS, eventual consistency. A polyglot set of languages, frameworks and technologies on which you can draw from your background of commercial experience. Deep Technology understanding across Software, Infrastructure, Security and Data in Retail Media domain. Architecture Modelling and Solution Shaping. Technical Writing (Standards, Whitepapers & Cookbooks) & core technology development. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
04/02/2025
Full time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. As Enterprise Architect with Tesco Retail Media, you will drive the Technology direction of the omni-channel media products and platforms. You will collaborate widely across Business, Technology and partner teams to help accelerate technology strategy while delivering valuable outcomes for our customers combining business vision and industry best practices. You will have broader impact within the Tesco Media internal and external community, offering architectural guidance and support as well as having the freedom to spend time looking ahead and proving out new approaches, technologies, and tools. You will drive us to the engineering disciplines of modularity and abstraction, microservices architecture, event-driven systems, DevOps and agile. You will build multi-tenant systems complying with data privacy and security guidelines, operating at scale on public/private cloud. You are the thought leader for large and complex domains and set technical direction to translate strategy into action. This role will report into Retail Media Chief Product and Technology Director. As an Enterprise Architect, you lead the formulation, development and alignment of new and existing Technology with the Tesco Media Business Strategy to collectively deliver a simpler, flexible & sustainable architecture. You define, communicate and govern the enterprise architecture by creating standards and guidance for Technology programmes and solutions in order to ensure it enables and delivers the business strategy. Key accountabilities Fostering understanding of the current technology landscape and its impact on stakeholders: Ensure we have models and materials that describe the media landscape at a high-level and how it supports the business. Help colleagues of all levels to understand the bigger picture and their role/activities within it to aid decision making. Evolving and embedding our overall Technology Strategy and ensuring it informs everything we do: Define a target enterprise architecture that will improve our business for customers and colleagues in line with our business and Technology strategy and plans. Identify organizational requirements for the resources, structures and cultural changes necessary to support the delivery of the enterprise architecture. Identify the optimal approach to delivering Tesco business strategy while increasing agility and driving simplicity/cost efficiency over the short, medium and long-term. Contribute to business planning activities utilizing our broad understanding of Tesco and broader industry/technology trends. Guiding high-level delivery planning and solution design to deliver our strategic goals whilst ensuring we continuously deliver business value: Work in collaboration with other teams (in media, within the organization and externally) to help ensure we design flexible, efficient and secure solutions. Lead and facilitate the creation of governing principles, policies, standards etc. to guide solution decision making for architecturally significant initiatives. Operate the architecture review, governance and exception processes. Supporting successful delivery through the technology lifecycle, delivering business value and realizing strategic goals: On occasion, provide targeted support for initiatives with technical challenges during their delivery. Evolving our federated architecture and design framework as part of the Technology delivery model: Build architecture capability and competency within Tesco in keeping with our emphasis on agile, DevOps and 'architecture is everyone's role' principles. Create and operate an effective community to engage and educate Technology colleagues in enterprise and solution architecture topics. Proactively collaborate and communicate with Technology colleagues and delivery partners to drive awareness and interest. Create strategy documents and lead with POC serving as a role model to fellow engineers: Innovate and keep abreast of industry trends and competition, grasping new paradigms and languages quickly. Evaluate new tools and approaches. Work with team manager and build a high performing engaged team with external hiring, lateral move, growing internal talent and be a mentor and a thought leader. Qualifications & Experience Proven record of Technology delivery at enterprise scale. Successful use of Enterprise Architecture to shape strategic priorities in Retail Media. Solution Architecture experience on major programmes. Creation, communication and embedding of Technology strategy. Leading solution architecture governance/assurance. Hands-on engineering experience. Experience of more advanced design patterns such as CQRS, eventual consistency. A polyglot set of languages, frameworks and technologies on which you can draw from your background of commercial experience. Deep Technology understanding across Software, Infrastructure, Security and Data in Retail Media domain. Architecture Modelling and Solution Shaping. Technical Writing (Standards, Whitepapers & Cookbooks) & core technology development. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
the role. Are you a charismatic leader with a passion for IT We're looking for a dynamic IT Support Team Lead to join a growing team and take charge of delivering top-notch support to an enthusiastic, fast-paced business. In this exciting role, youll be leading day-to-day IT support operations, managing escalations, and driving internal IT projects that directly impact business success. Youll work closely with a talented team, continuously improve processes, and make sure systems run like clockwork. Its a perfect opportunity for someone who loves solving technical problems while keeping a smile on their face and creating a great team culture! why you should apply. What a magnificent place to work, from the unbelievable benefit package to the fantastic culture, this is somewhere you will build such a successful and rewarding career you will not want to leave! The opportunity for both professional and personal progression here is also one to note down. For such a large and long-standing business, they have absolutely mastered how to keep the family feel throughout, creating an atmosphere you look forward to entering every day. When the business does well, so do you which are reflected in your bonuses! what were looking for. Youll need to be someone who can engage and motivate your team with a positive and proactive approach, making sure no ones left behind when it comes to technical solutions. A natural leader, youre great at communicating with all levels of the business and bringing out the best in your team. You have extensive experience with Microsoft 365, Azure, and Windows Server, plus the hands-on technical skills to back it up. A sense of humour is a must this is a busy environment, but they like to keep things light! If you have a strong focus on IT governance, risk management, and cyber security standards, youll fit right in. At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience, and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.
04/02/2025
Full time
the role. Are you a charismatic leader with a passion for IT We're looking for a dynamic IT Support Team Lead to join a growing team and take charge of delivering top-notch support to an enthusiastic, fast-paced business. In this exciting role, youll be leading day-to-day IT support operations, managing escalations, and driving internal IT projects that directly impact business success. Youll work closely with a talented team, continuously improve processes, and make sure systems run like clockwork. Its a perfect opportunity for someone who loves solving technical problems while keeping a smile on their face and creating a great team culture! why you should apply. What a magnificent place to work, from the unbelievable benefit package to the fantastic culture, this is somewhere you will build such a successful and rewarding career you will not want to leave! The opportunity for both professional and personal progression here is also one to note down. For such a large and long-standing business, they have absolutely mastered how to keep the family feel throughout, creating an atmosphere you look forward to entering every day. When the business does well, so do you which are reflected in your bonuses! what were looking for. Youll need to be someone who can engage and motivate your team with a positive and proactive approach, making sure no ones left behind when it comes to technical solutions. A natural leader, youre great at communicating with all levels of the business and bringing out the best in your team. You have extensive experience with Microsoft 365, Azure, and Windows Server, plus the hands-on technical skills to back it up. A sense of humour is a must this is a busy environment, but they like to keep things light! If you have a strong focus on IT governance, risk management, and cyber security standards, youll fit right in. At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience, and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.