1808 IT Support jobs

Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Morgan McKinley is looking for a Field Application Specialist to work for a Medical - Healthcare type organisation based in West Sussex. The Field Applications Specialist will be visiting different sites, supporting customer with their systems, troubleshooting and providing support. Salary: 50K Location: West Sussex - extensive travel is required Field Application Specialist duties: Act as the primary technical contact for customers Implementing or supporting customers with their applications Support product installations and implementations Resolve application issues Identify opportunities and support with product demonstrations Provide on-site and remote training Skills and experience: Experience working in a similar Applications - IT support role, within the Healthcare / Medical sector Full clean driving license Ability to analyse technical and workflow challenges

Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

3rd Line Support Engineer - 40,000- 50,000 We're partnering with a well established organisation in Hampshire that is looking for a 3rd Line Support Engineer to join their internal IT team. This role will suit someone who enjoys a mix of BAU support and project work, with a strong focus on infrastructure and cloud technologies. Responsibilities : Acting as an escalation point for complex technical issues Managing and maintaining servers, networks, and cloud platforms Leading on small to medium IT projects Supporting Azure and Microsoft 365 environments Improving systems, performance, and security Tech environment: Azure / Office 365 Windows Server (2016/2019/2022) Virtualisation (VMware / Hyper-V) Networking (firewalls, switches, VPNs) Backup & disaster recovery solutions What we're looking for: 4+ years' experience in IT support/infrastructure Strong all-round technical knowledge Experience with cloud platforms (Azure preferred) Ability to take ownership of technical issues and projects Package: 40,000- 50,000 Hybrid working (2-3 days from home) Bonus scheme 25-28 days holiday Training and certification support Clear progression into infrastructure/cloud roles If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV

1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV

2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: . Troubleshooting and resolving hardware and software issues across desktop environments. . Supporting Windows 10 platforms, including configuration and support for mobile devices. . Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. . Maintaining operational and technical documentation to high standards. . Collaborating with third-line teams to support server and network infrastructure. . Providing excellent customer service and clear communication to end users. . Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: . Experience working in a service delivery environment with a focus on desktop support. . Strong knowledge of ITIL processes and second-line support practices. . Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. . Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. . Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. . Strong organisational skills with the ability to prioritise effectively and work to deadlines. . Security clearance to MoD SC level, with the ability to attain higher clearances if required. . Willingness to travel between sites as needed. Qualifications & Certifications: . Proven experience in desktop support and service management. . Knowledge of ITIL frameworks. . Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.

City of London 3 days per week onsite Salary up to £91,000 per annum Senior Network Security Specialist Location - City of London Salary up to £91,000 per annum The role You will own the network security strategy from the ground up, defining policy, shaping the roadmap, and driving Zero Trust and micro-segmentation across a complex, regulated environment. you'll work shoulder-to-shoulder with the Information Security team to translate policy into enforceable technical controls, and your designs will span on-premises data centres, cloud platforms, and containerised workloads. This is not a purely operational role - we re looking for someone who has grown from hands-on network engineering into a governance and security-led mindset and wants to operate at an architectural level. What you'll be doing Designing and owning the end-to-end network security strategy and roadmap Leading the adoption of Zero Trust architecture and micro-segmentation across traditional and containerised workloads Partnering closely with Information Security to define and enforce policies across all connectivity layers Acting as technical authority for Fortinet, Palo Alto Networks and Zscaler platforms Producing high- and low-level designs for cloud, campus, WAN and data centre environments Driving governance - design reviews, standards, audit support and regulatory evidence Mentoring engineers and setting best practice across the network team Providing 3rd-line escalation support and subject-matter expertise to senior stakeholders What we re looking for At least 10 years in regulated, mission-critical environments - financial services background strongly preferred A career path from hands-on network engineering into security governance and architecture Deep practical experience across Fortinet, Palo Alto Networks and Zscaler Proven ability to design and implement Zero Trust and network segmentation strategies Strong grounding in core protocols - BGP, OSPF, VLANs, VRF, VPN, VXLAN, DNS and more Experience securing hybrid environments including Kubernetes and OpenShift workloads Familiarity with automation and infrastructure-as-code for deploying security controls Relevant certifications such as PCNSE, NSE, CCNP Security or CISSP are advantageous Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.

IT Manager - Hybrid Our client is urgently looking for an experienced IT Manager to join their team on a permanent basis. Please note, the role is hybrid, with 1-2 days per week at home. There are 3 sites that will need covering - Leicester, Chesterfield and Coventry - but you can use one as your "base" site and the other 2 can be visited on an ad-hoc basis. You will manage a small team of 2-3 people and be hands-on in your approach and technically capable in this respect too. You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, bonus (8-12%), annual leave, life assurance x3, vitality healthcare, healthcare cash plan, leading matched pension scheme (up to 5%) and many, many more perks! IT Manager - Key Skills: 7 + years' experience in a hands-on IT support or infrastructure role, preferably in manufacturing or multi-site environments 5 + years' experience leading or supervising technicians, formally or informally Strong technical background in Windows Server and Desktop environments, Active Directory and Entra ID, Virtualization (Hyper-V), Networking fundamentals (LAN/WAN, Switches, Firewalls, telecoms), Endpoint and mobile device management Experience supporting business-critical systems and applications Demonstrated ownership of operational stability, uptime, and user satisfaction Experience managing hardware and software asset inventory Experience with backup systems and restore testing IT Manager - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco Switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills, and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso don't delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

IT Field Engineer Bromley, Kent | Up to £37k per annum | Permanent, Full-Time Company Pool Vehicle Provided (Work only) Full UK Driving License Essential Our client is looking for a practical, organised and customer-focused IT Field Engineer to join our growing IT Department. Supporting over multiple users across locations in London, Essex, Milton Keynes, Cambridge and surrounding areas, this role is ideal for someone who enjoys travelling, working hands-on with technology and helping people on a wide range of IT installations, upgrades and support activities. No two days are the same. One day you could be installing wireless access points, replacing network equipment and updating documentation. The next you may be delivering equipment, supporting a site issue or assisting with the setup of a new location. This role combines technical work with a strong focus on organisation and administration. Maintaining accurate records, photographs, asset information and documentation is just as important as completing the technical work itself. Day to day Traveling to sites using a company vehicle Delivering IT equipment and infrastructure hardware Installing and supporting Switches, wireless access points, Routers and associated network equipment Assisting with Meraki, DrayTek and Starlink installations following company standards Building, configuring and deploying laptops, desktops, printers and mobile devices Asset tagging and recording all deployed equipment Installing and maintaining structured cabling, patch panels and network cabinets Providing onsite IT support where remote support is not suitable Recording serial numbers, asset tags and installation details Taking site photographs and maintaining installation records Producing simple rack layouts, cabinet diagrams and equipment location drawings Maintaining accurate asset management records Assisting with site relocations, equipment moves and new site setups Preparing equipment and assisting with stock control activities at Head Office Escalating technical issues to senior engineers when required Skills & Experience 3 years' plus experience within an IT support, field engineering or technical support role Experience installing or supporting network equipment such as Switches, Routers and wireless access points Basic understanding of networking and Wi-Fi technologies Experience with Microsoft 365 and Windows 11 Experience working with CAT5e and CAT6 structured cabling Experience maintaining technical documentation and records Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Good organisational and time management skills Full UK Driving License

IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.

IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained

Broughton Group is seeking an IT Systems Administrator focusing on 2nd/3rd line support primarily for Microsoft technologies. The role is hybrid, requiring 2 days in the office each week. Key responsibilities include administering MS Server environments, managing Active Directory, and providing comprehensive IT support for network and desktop systems. Ideal candidates will possess strong experience with server clustering, SQL, and M365 administration.

Job Title: IT Support Engineer Department: IT & Security Reporting To: Service Desk Manager Location: London, United Kingdom Hybrid Working: 3 days in your local office Full-time Permanent The Role The IT team at Kobalt Music is a global team of 9 that reports to the VP of IT & Security, forming part of the wider KTech engineering function. We provide support for in excess of 400 people across 10 locations around the world. We are looking for a highly motivated and personable individual to join our team who will play an integral part in helping shape an ever-evolving support environment. Reporting to the Service Desk Manager, the IT Support Engineer will be responsible for independently providing onsite support to our London office, as well as providing remote support to the rest of Kobalt's offices and employees. This is an exciting opportunity to join a global technology team supporting a fast-paced, international business while contributing to the continuous improvement of our systems, services, and employee experience. What You'll Do You provide day-to-day onsite and remote support to all levels of staff, including support for meeting rooms and event equipment. You manage incidents and requests through a ticketing system, while maintaining asset management records and accurate reporting. You work closely with our People team to support all IT aspects of joiners and leavers. You contribute to our growing employee and technical knowledge base. You assist with global technology projects and continuously look for ways to improve systems, services, and support processes. You help deliver a seamless and efficient technology experience for employees across Kobalt's global offices. What You'll Bring Preferred: You have at least 2 years of IT support experience, using ITIL practices and managing tickets through a ticketing system. You are highly customer-focused, a true team player, and someone who can work independently while taking initiative. You can demonstrate an ability to effectively troubleshoot technical problems. You have a strong understanding of security best practices. You have a passion for automation and process improvement. You have experience administering Google Workspace, Okta, Slack, Intune, and Jamf within a mixed Windows and Apple Mac environment. You have experience managing technology assets, inventory reporting, and maintaining accurate records. Additional Skills That Could Add Value: Experience supporting a global workforce across multiple locations and time zones. Experience contributing to technical documentation and knowledge management initiatives. Exposure to project work involving systems implementation, automation, or process improvement. What Success Looks Like By Month 3: You'll have developed a strong understanding of Kobalt's technology environment, support processes, and key business systems. You'll be confidently managing day-to-day support requests, onboarding and offboarding activities, and supporting employees across multiple locations. By Month 6: You'll be independently managing a broad range of support issues, contributing to knowledge base improvements, maintaining high service standards, and actively identifying opportunities to improve support processes and user experience. By Year 1: You'll be a trusted member of the IT team, confidently supporting complex technical issues, contributing to global projects, driving operational improvements, and helping deliver an exceptional technology experience across the business. Key Behaviours for Success Customer Focus: Delivers a high-quality support experience by understanding employee needs and providing responsive, effective solutions. Problem Solving & Initiative: Takes ownership of issues, investigates root causes, and proactively identifies opportunities for improvement. Adaptability: Thrives in a fast-paced environment, balancing competing priorities while supporting a global workforce. Interview Process Introductory call with a member of our Recruitment Team Interviews with team and hiring manager Final stage interview and Q&A Feedback at each stage We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way. Important Notice Applicants must be eligible to work in the United Kingdom. A full DBS check will be conducted on acceptance of the offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.

Broughton Group is looking for an IT Support Engineer in the Bromley area. You will provide IT support to schools, ensuring high-quality service and excellent work-life balance. This role offers a salary between £35,000 and £37,000, along with paid mileage, training, and additional benefits. The ideal candidate should have relevant IT support experience within the education sector, a valid UK driving license, and the ability to pass a DBS check. Opportunities for certified training to enhance your skills are also available.

Eligo Recruitment is looking for an IT Support Engineer specializing in macOS to join their London team. The role involves providing comprehensive IT support to users, troubleshooting various issues, and maintaining documentation. You will benefit from a competitive salary, pension plan, and support for paid training and certifications in a collaborative environment. This is a fantastic opportunity for anyone eager to advance their career within the IT landscape.

IT Support Engineer - macOS - London (Office Based) Competitive Pay Great Perks Are you passionate aboutmacOS and love solving problems? Join a fast-growing IT passionate organisation that pride themselves in having cutting edge, security driven macOS focused IT. We're looking for a hands on, customer focused macOS IT Support Engineer to become part of our London team. This is the perfect opportunity to grow your career in IT-offering real world exposure to cloud technology, Apple device management, automation tools, and much more. What You'll Get A competitive salary with a solid pension plan Paid training and certification support to boost your skills A collaborative, friendly office environment Regular team socials and development sessions What You'll Be Doing Be the go to person for first, second and third line IT support macOS and some Windows - handling calls, emails, and tickets and on site Troubleshoot hardware, software, and network issues for a range of users Assist with onboarding/offboarding - device setup, user accounts, and permissions Keep documentation up to date with clear notes and resolutions Deliver an exceptional support experience both remotely and on site What You Bring Prior experience in 1st line support, helpdesk, or a similar tech role Confidence working with macOS and ideally Windows environments too Understanding of networking (TCP/IP, DNS, DHCP) Excellent communication and multitasking skills A customer first attitude and enthusiasm for learning Experience using Jamf Pro Ideally Jamf Pro or Apple certifications Bonus Points Familiarity with Microsoft 365, Google Workspace, or other cloud systems Considerable experience using MDM tools like Jamf, Intune or JumpCloud Up to date IT certifications (Apple Certified, CompTIA A, ITIL, Microsoft, etc.) If you're eager to grow your career in a forward thinking macOS and Windows IT environment where no two days are the same- we'd love to hear from you. Apply today! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Join a leading independent telecom and services provider as a Technician 2! Job Overview: As a Tech 2, you will provide on-site IT support either as part of a team or as the primary point of contact, handling hardware installations, laptop builds, desk-side assistance, and troubleshooting for users and meeting rooms. You will also maintain accurate ServiceNow records, adhere to standard procedures, perform proactive checks, manage warranty repairs, handle walk-up queries, and escalate issues as required while holding a valid UK driving licence. Location: Warrington WA3 7TH Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.33 (via a Hays Approved Umbrella Company). Contract Length: 22 Jun 2026 - 30 Aug 2030 Shift Pattern: Mon - Fri, 09:00 - 17:30 Key Responsibilities Working either within a team on site or as the single point of contact for site. Provide desktop hardware installation and swap services and assist users if required. To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required. Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues. Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must. Proactive scheduled desk and meeting room checks to ensure maximum possible availability. Meeting room support and fault diagnosis. Ensure the Team Leaders are aware of any issues or potential escalations. Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Job Title: IT Support Engineer/Team Leader (50/50 Split Role) - East London Contract Details Contract Type: Fixed-term (12-month contract) Location East London Rate: £145 per day Role Overview This role combines hands-on technical support with team coordination responsibilities. The successful candidate will provide high-quality IT support while assisting in the day-to-day management and organization of the support team. Key Responsibilities IT Support Engineer (50%) Provide 2nd line support for hardware and software issues Troubleshoot and support: Operating Systems: Windows 11 and macOS Applications: Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London Team Leader Service Delivery Manager Skills & Experience Required Experience in IT support (1st-2nd line environment) Strong knowledge of Windows 11, macOS, and Microsoft 365 Familiarity with VPN tools (eg, GlobalProtect) Experience with ticketing systems (ServiceNow preferred) Solid understanding of network troubleshooting (Wi-Fi, connectivity issues) Strong organizational and communication skills Ability to manage workload independently and prioritize effectively Key Attributes Customer-focused with strong problem-solving skills Proactive and accountable with a sense of ownership Able to balance technical duties with team coordination responsibilities Professional, reliable, and detail-oriented

Webrecruit is seeking an experienced IT Support Engineer in Stonehouse to support and maintain the Microsoft 365 environment. The role involves ensuring reliable IT services and resolving technical issues. You will develop workflows, manage IT systems, and provide user support across UK office locations. Ideal candidates will have strong knowledge of cybersecurity principles, excellent customer service skills, and experience with Microsoft SharePoint and Teams.

Business and Operations Support Engineer Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford. This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on/4 days off pattern, with rotating days and nights. The role will involve: Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365 Logging and managing tickets via phone, email and self-service channels Monitoring system events, batch jobs, backups and operational alerts Escalating complex or service-impacting issues to 2nd/3rd line teams Supporting business-critical systems in a busy operational environment Ideally you will have: Minimum 2 years' service desk or 1st line IT support experience Good knowledge of Windows, macOS, Microsoft 365 and basic networking Experience with ITSM or ticketing tools, ideally ServiceNow Strong communication and troubleshooting skills Exposure to monitoring tools, batch processing, backups or Mainframe operations would be beneficial but is not essential. Please apply with your latest CV or message me for more information.

Job Overview: We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies. Start Date: 22 June 2026 End Date: 30 August 2030 Working Hours: Monday - Friday, 09:00 - 17:30 Location: Garth Road, Gwynedd, Bangor, LL57 2RG Working Hours: Monday - Friday, 09:00 - 17:30 Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company) Key Responsibilities Act as on-site IT support, either independently or within a team Perform desktop hardware installations, upgrades, and swaps Provide desk-side support for hardware and software issues Handle walk-up user queries efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks to Team Leaders as necessary Key Requirements Proven experience in desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full UK Driving Licence (mandatory) How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

We're partnering with a fast-growing, innovative technology business operating across software, hardware, and advanced engineering. With international teams and ongoing expansion, they're looking for an IT Engineer to support and develop their UK IT environment. This is a hands-on role combining user support with infrastructure ownership, ideal for someone who enjoys working across systems, networks, and cloud platforms in a growing organisation. Key Responsibilities Provide 1st/2nd line support for UK and international users Manage Windows & macOS devices, user accounts, and onboarding/offboarding Monitor and improve network performance (LAN/WAN/Wi-Fi/VPN) Support backups and disaster recovery processes Assist with cybersecurity controls, patching, and compliance Contribute to IT projects, upgrades, and global initiatives Requirements 3+ years in IT support, infrastructure, or systems administration Strong experience with Windows (server + desktop) and macOS Knowledge of networking (switching, routing, wireless) Experience with Microsoft 365 administration Hands on troubleshooting skills and customer focused approach Nice to have: VMware, Veeam, or Intune experience Exposure to cybersecurity best practices

IT Systems Manager Chichester / West Lavant (Full-time, Onsite) Be the person who owns and shapes IT in a scaling, engineering-led company. At sees.ai, we're hiring our first in house IT Systems Manager to take full ownership of internal IT across a growing team building and operating autonomous drone systems. This is a hands on role where you'll be responsible for everything from day to day support through to identity, security, and infrastructure - with the autonomy to improve how things are done as the company scales. You won't be stepping into a fully built IT function. You'll be building and evolving it - working across a modern, cloud first stack, and supporting both standard corporate systems and more unusual infrastructure connected to real world operations. Based full time at our West Lavant site, you'll work closely with engineering, operations, and the wider business - with real visibility, responsibility, and impact from day one. The Role You'll be the single point of contact for IT across the business. This is a broad, hands on role covering: Internal IT support and user experience Identity and access management Security monitoring and incident response Corporate network and endpoint management Continuous improvement of systems, tooling, and processes You'll also support parts of our bespoke networking and infrastructure used in drones and vehicles - a genuinely interesting and non standard environment where IT and real world systems intersect. What You'll Be Doing Providing first line support across macOS, Windows, Linux, iOS, and Android Managing onboarding/offboarding, device setup, and access provisioning Administering identity and access (SSO, RBAC, joiners/movers/leavers) Managing SaaS tools (Google Workspace, Slack, Notion, etc.) Maintaining and improving security monitoring (SIEM, alerting, patching) Responding to security alerts and incidents in a structured, methodical way Running a zero trust network environment Supporting internal infrastructure, including non standard operational systems Building documentation, processes, and user guidance Driving cybersecurity best practice and supporting standards such as ISO27001 and Cyber Essentials What You'll Bring Strong Linux (Ubuntu) administration experience Confidence across macOS and Windows in a mixed environment Experience with identity platforms (Jumpcloud, Okta, or similar) Familiarity with SIEM tools, security monitoring, and patch management Understanding of cybersecurity principles and compliance Ability to work independently and prioritise without close oversight You're comfortable owning problems end to end You're methodical and process driven You're confident working in unfamiliar or evolving technical environments Nice to Have Experience in a startup or scaling company Exposure to GCP or cloud infrastructure (IAM, logging, access controls) MDM tools (Jamf, Intune, etc.) Networking fundamentals (VPNs, routing, firewalls) Exposure to Kubernetes or modern infrastructure tooling Who You Are Trustworthy and discreet - comfortable handling sensitive systems and data Process driven - you document and follow structured approaches consistently Calm under pressure - you diagnose issues methodically, especially during incidents Self sufficient - you can own and resolve problems without relying on a large team Clear in communication - able to support non technical users effectively Curious and proactive - you stay current and take security seriously Why Join sees.ai Be the first IT hire - with full ownership of how IT is built and run Work across a modern, cloud first stack with real responsibility Gain exposure to non standard systems and infrastructure you won't find elsewhere See the direct impact of your work across the entire business Join a company at a stage where your work will directly shape how it scales Work from our West Lavant site in the South Downs - a unique environment with excellent on site facilities (gym, pool, tennis courts, café, and more) About sees.ai We develop and operate autonomous aerial systems used to inspect critical national infrastructure. Our technology enables complex inspection missions to be carried out safely, repeatedly, and at scale in real world environments. You'll join at a pivotal stage, where the company is scaling and the systems you build and support will directly enable that growth.

1st Line Support / Service Desk Analyst / IT Support Based in Wakefield - Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Group Policy SCCM Willing and proactive in upskilling yourself Successful 1st Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now - we are waiting to invest in your career!

Kobalt Music is seeking an IT Support Engineer to provide onsite and remote support across their London office and global technology team. This hybrid role involves managing incidents, maintaining asset records, and contributing to tech projects. Ideal candidates will have at least 2 years of IT support experience and a strong customer focus. Skills in Google Workspace and troubleshooting are essential. Join a team dedicated to improving systems and enhancing employee experience across a dynamic international environment.

Broughton Group is recruiting for temporary IT Service Desk Support staff in North Nottinghamshire. The position requires providing first-line IT support, managing helpdesk tickets, and ensuring user queries are resolved efficiently. Ideal candidates should possess strong communication skills, problem-solving abilities, and prior IT support experience. Applicants must be able to drive and have access to their own transport, with immediate availability preferred.

Picture More Ltd in Manchester is looking for a Deskside Support Analyst to provide 2nd line support across hardware and software. You'll be responsible for troubleshooting AV technology, managing service requests, and ensuring excellent communication at all levels. The ideal candidate has prior IT support experience in a professional services environment and a customer-focused approach. This is a fully onsite role offering a salary ranging from £28,000 to £35,000.

IT Operations Manager (Field based) Multi-site role across several Independent schools in the East Midlands & Anglia regions. Up to £58,500 negotiable plus strong benefits including expensed travel from closest base site, contributory pension scheme up to 18% employer contribution, life assurance, free lunches in term time, comprehensive training support including non contributory apprenticeship programmes, training grants/loans available, cycle to work scheme, employee assistance programme, retail and lifestyle discounts, staff discount on school fees. Take ownership of IT across a modern, cloud first environment. Ready to step into a role where you can genuinely shape IT strategy, lead teams, and drive transformation? This is a standout opportunity for an experienced IT professional to take responsibility for IT operations across a group of well resourced sites, delivering reliable, secure, and forward thinking technology that directly supports end users. With support and development from Central Office. You'll combine hands on technical expertise with leadership and strategic input, making this ideal for someone looking to move beyond pure support into a broader operational leadership role. Why this role is different Multi site influence - lead IT across a cluster, not just a single environment Cloud first technology stack - heavily invested in Google Workspace and Microsoft 365 Real ownership - shape infrastructure, service delivery, and future roadmap for your schools within a bigger group Leadership opportunity - mentor and develop on site technical teams in each site Continuous improvement focus - drive modernisation, not just BAU Purpose driven environment - see the direct impact of your work every day The role You'll be responsible for the end to end delivery of IT services across multiple sites, ensuring systems are robust, secure, and aligned with organisational needs. Key areas of impact Service Delivery & Operations Oversee day to day IT operations, support services, and infrastructure performance Act as an escalation point for complex technical issues Ensure consistent, high quality IT support across all locations Infrastructure & Cloud Technologies Manage and optimise Google Workspace environments (Admin Console, devices, security, data governance) Support and develop Microsoft 365, Azure/Entra ID, and hybrid infrastructure Ensure systems are scalable, secure, and future ready Projects & Change Lead infrastructure upgrades, system implementations, and technology rollouts Drive standardisation and best practice across sites Contribute to IT strategy and long term planning Security & Resilience Maintain strong cybersecurity practices and compliance Support backup, disaster recovery, and business continuity planning Governance & Quality Manage documentation, asset registers, and reporting Ensure adherence to IT service management (ITIL aligned) processes Oversee third party suppliers and service quality Leadership & Collaboration Lead and develop a distributed team of IT technicians Work closely with stakeholders to understand needs and deliver solutions Promote collaboration, innovation, and knowledge sharing across sites What you'll bring Strong experience in IT operations, infrastructure, or service delivery Hands on expertise with Google Workspace (essential) Microsoft 365, Azure/Entra ID, Windows environments Experience leading or mentoring technical teams across multiple locations Solid understanding of ITIL based service management Proven track record of delivering projects and driving improvements Strong problem solving, communication, and stakeholder engagement skills Ready for your next step? If you're looking for a role where you can develop your technical leadership, use your hands on expertise, and see real impact, this is an excellent opportunity.

DCA Recruitment is offering a Trainee IT Support role in Birmingham, ideal for those looking to kickstart their career in IT. The position includes a home-based traineeship that leads to a guaranteed job for graduates, with an annual salary ranging from £18,000 to £25,000. Responsibilities include troubleshooting hardware/software issues and providing technical support. No prerequisites are required, welcoming anyone passionate about IT. Apply now to begin your journey into the IT sector.