273 IT Support jobs

Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety?  Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for. Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects. You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be: with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues integrating diverse back office systems using API’s and webservices creating and managing existing SQL databases writing and maintaining PowerBI reports supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools working with third party software suppliers on upgrade and migration projects troubleshoot third line support calls You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills. Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership. Additional Information For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764. We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role. Closing Date: 16 October 2023 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world? Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch & Ben Lomond, Scotland’s first National Park truly is a magical place.   The role: We have a rare opportunity for an experienced Information Services Manager to join our small but mighty team, providing ICT & GIS support services for Loch Lomond & the Trossachs National Park. This is an exciting opportunity to join a fast paced and high performing organisation at a truly pivotal moment for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption, and begin planning our new Digital Strategy. An experienced IT professional, your strategic thinking and adept leadership will come into play. You will turn vision into reality, propelling our organisation forward with your expertise, and drive digital developments, work to leverage the full potential of digital and data services wherever possible, and ensure deadlines are met while infusing every aspect with confidence, credibility, and innovation. As someone who has a background in a technical ICT/GIS role, you will share ideas, insights, and expertise with key partners, whilst ensuring alignment with the objectives of the public service reform agenda and digital transformation, in coordination with partners within the Nature Division of the Scottish Government. Responsibilities: Ensure the seamless provision and continuity of secure and efficient ICT, GIS, telephony, data, web, and intranet systems that align with the business needs of both National Park Authorities. This includes overseeing help desk operations, security, ongoing maintenance, business continuity, and cybersecurity incident response planning, as well as providing advice, expertise, and information concerning ICT, telecommunications, and web infrastructure (including the digital shopfront of the organisation) and oversee the effective monitoring of these systems. Collaborate with Management Teams to formulate necessary ICT, GIS, telephony, or data strategies and policies. This encompasses substantial contributions to the strategic evolution of our digital services, catering to both internal and external customers. Ensure management, monitoring, and reporting of all IT, GIS, telephony, and data budgets. Drive continuous enhancements within the sphere of responsibility, overseeing allocation of budgeted resources across both National Park Authorities. Foster pertinent partnerships and engagement with external entities, particularly among key partner organisations. This collaboration aims to cultivate best practices, facilitate knowledge sharing, and identify avenues for service improvement and enhanced efficiency. Exhibit an in-depth comprehension of emerging ICT technologies and their application to augment services. Analyse issues, assess alternatives, and formulate well-structured recommendations. Champion initiatives to enhance user awareness, encompassing training, to promote more efficient and sustainable utilisation of ICT and GIS systems, data, web infrastructure, and telecommunications. Oversee the provision and management of effective, secure, and efficient GIS, e-planning systems, and data management services. These services will cater to the organisations’ statutory obligations, as well as support strategic projects and initiatives. Effectively lead the ICT/GIS teams, ensuring their functions align with business needs and achieve their defined objectives. Undertake any other duties appropriate to the grade as required.   Who we are looking for: Your skills, abilities and experience should include: Demonstrable experience of technical strategy development Demonstrable experience in infrastructure management including networking, server and storage management, firewalls, backup, and recovery Demonstrable experience in managing Cyber Security systems and adhering to Cyber Security standards such as Cyber Essentials Plus, ISO27001 Excellent project and budget management experience In depth knowledge of VMware ESXi and VMware Horizon technologies Experience of managing and developing a M365 Environment Ability to translate complicated technical information to meet the information needs of a variety of audiences Articulate with excellent people skills Ability to work collaboratively within both NPAs and in partnership with others Good negotiating and contract management skills Experience in managing Cybersecurity Incident Response Plans Degree or equivalent in computing or closely related discipline Full UK driving licence or access to a driver if disability prevents driving Flexible approach to working hours as evening and weekend working may be required Ideally, but not essential, you’ll also have: Experience of MS Exchange 2016 onwards, MS SQL Server 2012 onwards, Windows Server 2016 onwards Experience with Cisco networking equipment Experience of managing or delivering GIS or ePlanning services online Experience of Ordnance Survey and other geographic data management Experience of developing and implementing data strategies Experience of working with Scottish Government Digital Service Standards Mail service administration including SPF, DMARC and DKIM Excellent troubleshooting skills of DNS, SMTP, DHCP, TCP/IP protocols and routing Strong knowledge of Windows server based networks including active directory and group policies Deep understanding of IT security including Firewall technology & VPN connectivity An understanding of the operation of the statutory planning system Knowledge of FOI, EIR, DPA, INSPIRE and other relevant data and information-related legislation An understanding of user needs and using them to design digital services Membership of appropriate professional body Cyber Security qualifications   Closing Date: 9:00am, 29 August 2023. Interview dates are set for w/c 4 September 2023.

Department:  IT Location:  Hybrid working between our head office (Aldgate, London) and home Hours of Work:  37.5 hours a week Contract:  Full-time, permanent Salary:  £25,000 – £28,000 per annum Closing date:  Monday 7th August at 10am Annual Leave:  33 days (plus eight bank holidays) Benefits:  Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave Background: Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. About the role: The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape. The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential. You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired. This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment. Our Culture and benefits: We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills. We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive. Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always. Dementia UK are proud to be Disability Confident Committed.

Do you have experience of providing IT support and a proven ability to problem solve? Would you thrive as part of an organisation that is helping the community when it is needed the most?   Our service is in demand more than ever before and we are looking for an experienced IT and Infrastructure Engineer to deliver solutions and provide IT support from first point of contact to resolution. This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently. In return we will offer you a supportive working environment where no two days are the same. You will have the opportunity to use your own initiative and ideas and to develop your career with us.  The role is based in any one of our North Yorkshire offices (Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate, Whitby and Skipton) with some flexibility for home working. You must be willing and able to travel across all North Yorkshire sites.

Cloud Support Engineer, Flood Closing date: 29 January 2023 Location: Flexible Salary: £32,876 - £36,229 (Grade 5) Contract type : Permanent Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm.  There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.   Post number: 203407   Job Description Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.   You will be able to demonstrate knowledge and experience of the following:  Knowledge and experience of the following:  Knowledge and experience of the following:  Experience of supporting Office 365/Microsoft Dynamics 365/SharePoint Online/Web Applications/COTS packages Experience of working within a Public Cloud Environment. Understanding of application support and development with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell. Knowledge of ITIL Service Management Framework. Working experience of application lifecycle methodologies. Experience of Incident, Problem, Change and Release management processes. This role will offer a range of benefits, including: Agile and flexible working Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3% 28 days annual leave, rising to 33 days Generous leave entitlements for all your life needs Health and wellbeing benefits and support Weekly well-being hour to use as you choose   For more information, please visit our website.  

ERP Support Desk Analyst Based in our Skipton, UK office Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central? MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development. About us At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan. Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there: We work together for a more sustainable world by helping industries reduce their impact on the We turn one industry’s by-product into another industry’s raw material by partnering with them to optimise resource use and generate added value. We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way. As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers. Your main tasks will be: Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed. Working with the business to create functional requirements and user Functional testing of enhancements completed by gold Ensure that data owners are following best practice with regular reporting to highlight Manage our master data and deal with requests for changes Create training documents for administrative processes and system Complete the onboarding/offboarding and training of new Manage and maintain security roles and Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates. Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing Write news articles relating to Business Central and be the champion of the product. We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples): A bachelor's degree or equivalent in a relevant IT As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be General understanding of accounting and operations processes with logistics and sales process experience an Knowledge of data management such as importing from spreadsheets and using data Understanding of relational databases. Advanced Microsoft Office 365 skills including SharePoint, Power Automate Experience using Continia Document Capture and Jet Analytics (preferred, not required). Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving. Written and verbal English language skills at business Essential demonstrable Skills/Profile we are looking for: Strong communication skills, with the ability to communicate effectively at all levels Ability to work well on own initiative, presenting ideas Strong analytical skills Structured, methodical and well-organised Ability to work well under pressure and to deadlines Enthusiasm and self-motivation, with a proactive approach to all tasks Team player who contributes to our collaborative culture High attention to detail with evidenced problem-solving skills A positive approach to change Why work for us? Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. We offer: A competitive salary Working for an international company dedicated to sustainability, the environment and natural resources Free parking Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales A friendly, professional and nurturing culture, dedicated to engagement and retention Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review Training opportunities with a focus on professional development Occasional international travel to other MBP offices (role dependent) For more information about MBP or the position, please visit www.mbpsolutions.com   NO AGENCIES PLEASE

Could you be our next  IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.    IT Technician £27,000 - £34,000 per year (DOE) Car Allowance Full Time, Permanent Role Must Have Existing IT Knowledge (IPv4, VLANS etc) Stoke-on-Trent, ST7 3RA Please note: Applicants must be eligible to work in the UK At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.  Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector. Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground. The Role A wonderful opportunity has just arisen for the right individual to take on a highly rewarding  Technician  role within the company. You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include: Troubleshooting computer hardware and software issues. Maintaining a log of all support provided. Installing new hardware and software. Providing telephone/remote support. Completion and preparation of all site paperwork. The Ideal Candidate As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below: Microsoft Server. Windows 10. Active Directory Virtualistation Software. Wi-Fi configuration and management. Switch installation and configuration. IPv4. VLANS. SharePoint Benefits Don’t miss this fantastic opportunity to develop your IT career. We can offer: 32 days holiday. Laptop. Phone or monthly contribution to own sim costs (usually £10). Car allowance. Fuel cost expenses. Please note:  a full DBS check will be carried out for this role How to apply If you have the skills and experience required for this  Technician  position, click “apply” or send your CV to info@ictn.co.uk and  check your inbox for an email providing more information  on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.   

Permanent | Full-time | All-year Round (52 weeks per year)  Starting Salary c.£30,000 per annum depending on skills, knowledge and experience The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department. The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems. A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports. This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’. Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards. Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.  We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.  Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.  If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process. Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.