What types of IT Support jobs are available in the UK?

You can find roles such as IT Support Engineer, Helpdesk Technician, Service Desk Analyst, 1st/2nd/3rd Line Support, System Administrator, and Network Support Specialist.

Do I need formal qualifications to get an IT Support job?

While some employers prefer certifications like CompTIA A+, Microsoft 365, or ITIL, many entry-level support roles accept candidates with basic technical skills and a willingness to learn.

What skills are important for IT Support professionals?

Key skills include troubleshooting, communication, customer service, hardware/software knowledge, networking basics, and familiarity with systems like Windows, Active Directory, and Microsoft 365.

Are there entry-level IT Support roles available?

Yes. Many companies hire entry-level technicians for 1st Line Support positions and provide training to help you grow into more advanced roles.

What industries hire IT Support professionals?

IT Support roles are found in all sectors, including finance, healthcare, education, retail, government, and technology-based companies.

Can I work remotely in an IT Support job?

Many employers offer hybrid or remote support roles, especially for 2nd and 3rd line positions or service desk jobs.

What career growth opportunities exist in IT Support?

You can advance to roles like Systems Administrator, Network Engineer, Cybersecurity Analyst, or IT Manager with the right experience and certifications.

How do I apply for IT Support jobs on IT Job Board?

Simply browse the latest listings, select a job that matches your skills, and apply directly through the platform.

Are IT Support jobs in high demand in the UK?

Yes, the need for IT support professionals continues to grow as businesses rely more on digital systems and cloud technologies.

IT Support Jobs in the UK | Your IT Career Starts Here

Public Cloud 2nd Line Engineer

Node4 United Kingdom

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

09/03/2026

Full time

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Service Centre Lead

Foreign, Commonwealth & Development Office London, UK

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors. When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre. Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs. Who we’re looking for To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level). When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front. If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here . We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 2nd March 2026.

06/02/2026

Full time

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors. When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre. Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs. Who we’re looking for To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level). When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front. If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here . We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 2nd March 2026.

IT and Digital Development Manager

Creative Support Stockport, UK

We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services. This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers. Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions. You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation. The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential. This varied role will include specific responsibility for: Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation Ensure strong cyber security practices are embedded and consistently applied across the organisation Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation We will support your ongoing professional development with access to training and membership of professional networks. We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station. For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk Vacancy Reference Number: 84299 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .

30/01/2026

Full time

We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services. This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers. Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions. You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation. The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential. This varied role will include specific responsibility for: Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation Ensure strong cyber security practices are embedded and consistently applied across the organisation Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation We will support your ongoing professional development with access to training and membership of professional networks. We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station. For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk Vacancy Reference Number: 84299 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .

IT Support Technician

MFK Recruitment

We re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We ve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They re ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you ll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? You ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school s systems. It s a varied role - no two days are quite the same. You ll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems You ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What they re looking for: At least 1 year s experience in an IT support role Experience in a customer-facing environment Strong communication skills comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech you ll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security

27/05/2026

Full time

We re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We ve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They re ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you ll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? You ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school s systems. It s a varied role - no two days are quite the same. You ll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems You ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What they re looking for: At least 1 year s experience in an IT support role Experience in a customer-facing environment Strong communication skills comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech you ll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security

Service Desk Manager (ITSM)

Hays Technology Crewe, Cheshire

Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

27/05/2026

Contractor

Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

1st / 2nd Line Support Engineer

Constant Recruitment Ltd Chestfield, Kent

1st / 2nd Line Support Engineer MSP Whitstable, Kent £28,000 £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.

27/05/2026

Full time

1st / 2nd Line Support Engineer MSP Whitstable, Kent £28,000 £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.

IT Technician

Rise Technical Recruitment Llanelli, Dyfed

IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

27/05/2026

Full time

IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Technician

Rise Technical Recruitment

IT Technician Southwest London Up to 32,500 + 30 Days Holiday + Great Pension + Lunch Provided + Training and Development + Monday to Friday Are you an IT Technician or 1st Line Support looking for a varied role where you can develop your technical skills and gain hands on experience across hardware, networks, systems, and user support? Do you want to join a friendly and highly technology-focused environment where no two days are the same, offering the chance to learn from experienced 2nd and 3rd line engineers while working in a supportive team? This well established and highly regarded education provider is known for its welcoming culture, excellent facilities, and strong investment in technology across the school. Staff enjoy a friendly and accommodating environment where teamwork and flexibility are valued, alongside the opportunity to develop technical skills across a wide range of systems and devices. With a highly tech enabled environment including laptops, iPads, AV equipment and classroom technology, this role offers exceptional variety and exposure. In this role, you will provide hands on IT support across the school, working closely with staff and students to resolve day to day technical issues. You will support a broad range of technology including hardware, Active Directory, laptops, iPads, networking, projectors, classroom equipment and audio-visual systems. This is a highly varied, practical role where you could be troubleshooting user issues one moment and supporting IT equipment installations the next. Working alongside experienced senior IT staff, you will gain valuable exposure to both 1st and some 2nd line support responsibilities. The ideal candidate will have experience in a 1st Line IT Support, IT Technician or Service Desk position and be someone who enjoys problem solving and learning new skills. Knowledge of hardware, networking or Active Directory would be beneficial, but attitude, flexibility and a willingness to learn are the most important factors. This is an excellent opportunity for an aspiring IT professional looking to broaden their skills in a stable and supportive environment, offering real hands-on learning, fantastic variety, and an outstanding work life balance. The Role: Provide hands on IT support across a highly tech enabled school environment Support laptops, iPads, projectors, AV equipment, networking and user issues Gain exposure to Active Directory, hardware troubleshooting and IT systems Work closely with experienced 2nd and 3rd line engineers to develop skills Monday to Friday, fully site based (8:25am - 4:30pm, shorter hours during school holidays) The Person: Experience in a 1st Line IT Support, IT Technician or similar role Keen to develop and broaden technical skills Good attitude, adaptable and happy working in a varied environment Exposure to hardware, networking or Active Directory advantageous Strong communication skills and enjoys helping people Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

27/05/2026

Full time

IT Technician Southwest London Up to 32,500 + 30 Days Holiday + Great Pension + Lunch Provided + Training and Development + Monday to Friday Are you an IT Technician or 1st Line Support looking for a varied role where you can develop your technical skills and gain hands on experience across hardware, networks, systems, and user support? Do you want to join a friendly and highly technology-focused environment where no two days are the same, offering the chance to learn from experienced 2nd and 3rd line engineers while working in a supportive team? This well established and highly regarded education provider is known for its welcoming culture, excellent facilities, and strong investment in technology across the school. Staff enjoy a friendly and accommodating environment where teamwork and flexibility are valued, alongside the opportunity to develop technical skills across a wide range of systems and devices. With a highly tech enabled environment including laptops, iPads, AV equipment and classroom technology, this role offers exceptional variety and exposure. In this role, you will provide hands on IT support across the school, working closely with staff and students to resolve day to day technical issues. You will support a broad range of technology including hardware, Active Directory, laptops, iPads, networking, projectors, classroom equipment and audio-visual systems. This is a highly varied, practical role where you could be troubleshooting user issues one moment and supporting IT equipment installations the next. Working alongside experienced senior IT staff, you will gain valuable exposure to both 1st and some 2nd line support responsibilities. The ideal candidate will have experience in a 1st Line IT Support, IT Technician or Service Desk position and be someone who enjoys problem solving and learning new skills. Knowledge of hardware, networking or Active Directory would be beneficial, but attitude, flexibility and a willingness to learn are the most important factors. This is an excellent opportunity for an aspiring IT professional looking to broaden their skills in a stable and supportive environment, offering real hands-on learning, fantastic variety, and an outstanding work life balance. The Role: Provide hands on IT support across a highly tech enabled school environment Support laptops, iPads, projectors, AV equipment, networking and user issues Gain exposure to Active Directory, hardware troubleshooting and IT systems Work closely with experienced 2nd and 3rd line engineers to develop skills Monday to Friday, fully site based (8:25am - 4:30pm, shorter hours during school holidays) The Person: Experience in a 1st Line IT Support, IT Technician or similar role Keen to develop and broaden technical skills Good attitude, adaptable and happy working in a varied environment Exposure to hardware, networking or Active Directory advantageous Strong communication skills and enjoys helping people Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Engineer

Spectrum IT Recruitment

Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem-solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD-102 or AZ-900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

27/05/2026

Full time

Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem-solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD-102 or AZ-900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Security Assurance Support Specialist (ISO 27001)

Spencer Rose Ltd

Security Assurance Support Specialist (ISO 27001) City of London (hybrid) £55,000 - £60,000 per annum + Excellent benefits On behalf of a dynamic and fast-growing business within the advertising sector, I'm looking for a Security Assurance Support Specialist to support their London and New York teams with a very strong emphasis on the maintenance and development of their ISO 27001 Information Security Management System in a fast-paced, cloud-first environment. The role would suit someone with solid IT support experience who is ready to take real ownership of a function. You'll have worked in or alongside an ISO 27001 certified environment and understand what maintaining an ISMS looks like in practice. The organisation is pleased to offer this role on a hybrid working basis with 3 days per week in their City of London offices, therefore you must be within a reasonable commute of this location. Responsibilities: Manage IT onboarding and offboarding, including inductions, account setup, access provisioning, and device handover Provide day-to-day IT support to colleagues across our London and New York teams, troubleshooting hardware, software, access, and connectivity issues Administer and support core IT services, ensuring systems remain reliable, secure, and fit for purpose Maintain and improve IT procedures, documentation, and internal processes as the business grows Deliver technical guidance and user support to help staff follow established IT and security standards Monitor IT support and security mailboxes, ensuring issues are responded to or escalated appropriately Act as an initial point of contact for security events and incidents, following defined processes and escalating where needed Administer Google Workspace at an organisational level, including user life cycle management, access controls, security settings, DLP, audit logging, and third-party app governance Support the management of the SaaS estate, helping to maintain appropriate security controls across cloud-based systems Coordinate device procurement, MDM, and remote troubleshooting for a distributed team across London and New York Support the ongoing maintenance of the ISO 27001 Information Security Management System, including evidence collection, audit preparation, corrective action tracking, and management review support Help maintain security and compliance processes, working with teams across the business to support agreed standards and controls Support IT-related risk management and business continuity/disaster recovery activities, including coordinating testing and follow-up actions Liaise with suppliers, service providers, and internal stakeholders to support the effective running of IT and security operations. Experience/Skills required: Experience working in or alongside an ISO 27001 certified environment, with at least a practical understanding of ISMS maintenance Proven experience in an internal IT support, IT administration, or workplace technology role Strong hands-on experience supporting Mac and Windows environments Deep working knowledge of Google Workspace administration, including the Admin Console, security settings, access controls, DLP, Vault, Meet, and Drive sharing controls Confidence operating as a sole or primary internal IT resource, with good judgement on when to resolve issues directly and when to escalate A strong understanding of cloud-first, SaaS-heavy environments and the security considerations they introduce, including IAM, MFA, SSO, and related controls A practical, proactive approach to troubleshooting and problem solving.

27/05/2026

Full time

Security Assurance Support Specialist (ISO 27001) City of London (hybrid) £55,000 - £60,000 per annum + Excellent benefits On behalf of a dynamic and fast-growing business within the advertising sector, I'm looking for a Security Assurance Support Specialist to support their London and New York teams with a very strong emphasis on the maintenance and development of their ISO 27001 Information Security Management System in a fast-paced, cloud-first environment. The role would suit someone with solid IT support experience who is ready to take real ownership of a function. You'll have worked in or alongside an ISO 27001 certified environment and understand what maintaining an ISMS looks like in practice. The organisation is pleased to offer this role on a hybrid working basis with 3 days per week in their City of London offices, therefore you must be within a reasonable commute of this location. Responsibilities: Manage IT onboarding and offboarding, including inductions, account setup, access provisioning, and device handover Provide day-to-day IT support to colleagues across our London and New York teams, troubleshooting hardware, software, access, and connectivity issues Administer and support core IT services, ensuring systems remain reliable, secure, and fit for purpose Maintain and improve IT procedures, documentation, and internal processes as the business grows Deliver technical guidance and user support to help staff follow established IT and security standards Monitor IT support and security mailboxes, ensuring issues are responded to or escalated appropriately Act as an initial point of contact for security events and incidents, following defined processes and escalating where needed Administer Google Workspace at an organisational level, including user life cycle management, access controls, security settings, DLP, audit logging, and third-party app governance Support the management of the SaaS estate, helping to maintain appropriate security controls across cloud-based systems Coordinate device procurement, MDM, and remote troubleshooting for a distributed team across London and New York Support the ongoing maintenance of the ISO 27001 Information Security Management System, including evidence collection, audit preparation, corrective action tracking, and management review support Help maintain security and compliance processes, working with teams across the business to support agreed standards and controls Support IT-related risk management and business continuity/disaster recovery activities, including coordinating testing and follow-up actions Liaise with suppliers, service providers, and internal stakeholders to support the effective running of IT and security operations. Experience/Skills required: Experience working in or alongside an ISO 27001 certified environment, with at least a practical understanding of ISMS maintenance Proven experience in an internal IT support, IT administration, or workplace technology role Strong hands-on experience supporting Mac and Windows environments Deep working knowledge of Google Workspace administration, including the Admin Console, security settings, access controls, DLP, Vault, Meet, and Drive sharing controls Confidence operating as a sole or primary internal IT resource, with good judgement on when to resolve issues directly and when to escalate A strong understanding of cloud-first, SaaS-heavy environments and the security considerations they introduce, including IAM, MFA, SSO, and related controls A practical, proactive approach to troubleshooting and problem solving.

Service Desk Manager

Evolve Business Group Wigan, Lancashire

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what its like to work for us and our benefits, visit our website Evolve is an Equal Opportunity Employer

27/05/2026

Full time

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what its like to work for us and our benefits, visit our website Evolve is an Equal Opportunity Employer

IT Manager

Lucy Walker Recruitment City, York

The Role Are you an IT leader who thrives in a hands-on, growth-focused environment? Do you enjoy building structure, driving strategy, and still getting stuck into technical challenges? We are working exclusively for our client based in York who seek to recruit an IT Manager to join their rapidly growing organisation. This is a key role that blends strategic influence with operational delivery, where you'll shape technology capability, support the safe adoption of AI, and manage supplier relationships, all while keeping systems secure, scalable, and user-focused. You'll help make technology an enabler of business success! Key Responsibilities Own and maintain the IT operating plan, ensuring roadmaps scale with business growth across multiple locations. Support the safe and governed adoption of AI tools across the business. Manage external IT service providers, rebalancing scope and ensuring strong service levels. Evaluate and recommend innovative technologies to improve efficiency and productivity. Lead IT/MIS projects - from planning and budgeting to resource allocation. Conduct regular risk assessments, presenting clear, solution-focused findings to senior leadership. Develop and deliver IT training and best-practice materials for staff. Provide 1st and 2nd line IT support where needed, working alongside external suppliers. Essential experience & skills: Proven experience in a strategic IT leadership role within a fast-paced, growth-oriented organisation. Able to align technology with business objectives and influence senior stakeholders. Comfortable working in an environment where the function is still being built - you bring structure, rigour, and good judgement. Demonstrable ability to present risks with solutions. Experience managing direct reports (due to growth) and external suppliers. Hands-on capability with hardware, software, and connectivity troubleshooting. Bachelor's degree in Computer Science, IT, Management Information Systems, or related field. This is a role with real impact, you'll help shape technology from the ground up. This is an opportunity to develop AI governance and modern IT practices in a growing business. If you are York based and would like to speak further on this role - please do not hesitate to get in touch ASAP.

27/05/2026

Full time

The Role Are you an IT leader who thrives in a hands-on, growth-focused environment? Do you enjoy building structure, driving strategy, and still getting stuck into technical challenges? We are working exclusively for our client based in York who seek to recruit an IT Manager to join their rapidly growing organisation. This is a key role that blends strategic influence with operational delivery, where you'll shape technology capability, support the safe adoption of AI, and manage supplier relationships, all while keeping systems secure, scalable, and user-focused. You'll help make technology an enabler of business success! Key Responsibilities Own and maintain the IT operating plan, ensuring roadmaps scale with business growth across multiple locations. Support the safe and governed adoption of AI tools across the business. Manage external IT service providers, rebalancing scope and ensuring strong service levels. Evaluate and recommend innovative technologies to improve efficiency and productivity. Lead IT/MIS projects - from planning and budgeting to resource allocation. Conduct regular risk assessments, presenting clear, solution-focused findings to senior leadership. Develop and deliver IT training and best-practice materials for staff. Provide 1st and 2nd line IT support where needed, working alongside external suppliers. Essential experience & skills: Proven experience in a strategic IT leadership role within a fast-paced, growth-oriented organisation. Able to align technology with business objectives and influence senior stakeholders. Comfortable working in an environment where the function is still being built - you bring structure, rigour, and good judgement. Demonstrable ability to present risks with solutions. Experience managing direct reports (due to growth) and external suppliers. Hands-on capability with hardware, software, and connectivity troubleshooting. Bachelor's degree in Computer Science, IT, Management Information Systems, or related field. This is a role with real impact, you'll help shape technology from the ground up. This is an opportunity to develop AI governance and modern IT practices in a growing business. If you are York based and would like to speak further on this role - please do not hesitate to get in touch ASAP.

IT Service Desk Analyst

MARS Recruitment Shippon, Oxfordshire

IT Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Service Desk Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Service Desk Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

27/05/2026

Contractor

IT Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Service Desk Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Service Desk Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

ICT Technician (Schools)

hireful Hemel Hempstead, Hertfordshire

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Hemel Hempstead - Hertfordshire (You will be working across two schools in Hemel Hempstead) Salary: £28k- £32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

27/05/2026

Full time

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Hemel Hempstead - Hertfordshire (You will be working across two schools in Hemel Hempstead) Salary: £28k- £32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Information Security Analyst

VIQU IT City, Manchester

Information Security Analyst 6 months Contract Outside IR35 A client is looking for an experienced Information Security analyst to own the full end to end onboarding of a new third party risk management (TPRM) tool. The role will focus on supplier due diligence, risk assessments, security control reviews, continuous monitoring, audit support, remediation tracking, and technology risk reporting across the wider estate. Key Responsibilities of the Information Security Analyst: Managing and supporting the end-to-end TPRM lifecycle Conducting supplier due diligence and risk assessments Reviewing security controls, contractual clauses, and exit strategies Supporting continuous monitoring and supplier assurance activities Assisting with internal and external technology audits Coordinating audit evidence, remediation tracking, and management responses Producing risk reporting, dashboards, and stakeholder updates Skills and Experience of the Information Security Analyst: Proven experience in Information Security and Governance, Risk and Compliance (GRC). Experience managing the full lifecycle of Third-Party Risk Management Systems Strong working understanding of supplier risk assessments, audit processes, and security controls. Knowledge of deployment and tailoring systems within a business is desirable Confident stakeholder engagement and communication skills The Successful Information Security Analyst will be expected to work 2 / 3 days a week onsite. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

27/05/2026

Contractor

Information Security Analyst 6 months Contract Outside IR35 A client is looking for an experienced Information Security analyst to own the full end to end onboarding of a new third party risk management (TPRM) tool. The role will focus on supplier due diligence, risk assessments, security control reviews, continuous monitoring, audit support, remediation tracking, and technology risk reporting across the wider estate. Key Responsibilities of the Information Security Analyst: Managing and supporting the end-to-end TPRM lifecycle Conducting supplier due diligence and risk assessments Reviewing security controls, contractual clauses, and exit strategies Supporting continuous monitoring and supplier assurance activities Assisting with internal and external technology audits Coordinating audit evidence, remediation tracking, and management responses Producing risk reporting, dashboards, and stakeholder updates Skills and Experience of the Information Security Analyst: Proven experience in Information Security and Governance, Risk and Compliance (GRC). Experience managing the full lifecycle of Third-Party Risk Management Systems Strong working understanding of supplier risk assessments, audit processes, and security controls. Knowledge of deployment and tailoring systems within a business is desirable Confident stakeholder engagement and communication skills The Successful Information Security Analyst will be expected to work 2 / 3 days a week onsite. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

ICT Technician - Schools

hireful

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Slough - Berkshire (You will be working with different schools in the Slough area) Salary: £28k- £32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

27/05/2026

Full time

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Slough - Berkshire (You will be working with different schools in the Slough area) Salary: £28k- £32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

2nd/3rd Line EUC Engineer

TRIA

2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you

27/05/2026

Full time

2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you

IT Support Technician - Windows & Networks Expert

HR Duo, Ltd. Andover, Hampshire

Company Information and Introduction At Custom Interconnect we plan to succeed and never fail! Our values dictate that we have an unrivalled passion for providing the best Electronics Manufacturing Support on offer, with an honest and open attitude to business. Our vision is to be customers' first choice for the manufacture of mission critical, high technology electronics, adding value globally, and we are dedicated to delivering innovation and service excellence by investing in; design, build and fulfilment of our Customers Products. Formed in 1987, as a company CIL have grown steadily to become one of the major Electronics Manufacturing Service companies available today. Located in Andover, Hampshire, our manufacturing facilities comprises 80,000sq ft of modern production space to meet our customers' needs. Key Responsibilities and Duties As an IT Support Technician, you will be an integral part of the IT support function across all Custom Interconnect Sites. You will be assisting the IT Manager and other IT staff to provide high-quality support to internal customers throughout the business. The IT Support Technician role is a new position within our team to support the continued growth of both our IT department and wider company. Key accountabilities include but are not limited to; Processing help desk tickets from staff. Following departmental and company procedures. Processing new starters, leavers and staff changes for IT equipment and services. Installation of laptops, PCs, mobile phones and tablets. Patching network connections. Helping users with technical issues in applications. Using troubleshooting techniques to resolve problems. Setup of user accounts and assisting users with login issues. Assistance with staff training and induction. Undertaking daily backup procedures. Willingness and ability to provide some out of hours support (after training) would be desirable. Key Skills and Competencies Minimum of five GCSE passes including English and Maths or equivalent. Excellent communication skills, both written and verbal. Demonstrable skills in Windows 11 installation and support. Understanding of LAN and Wi-Fi networks. Setup and management of Printers. Knowledgeand use of Microsoft Office applications. Setup and support of iOS and/or Android mobiles. ull, UK Driving License required DESIRABLE: Preferably at least one GCSE in an engineering, science or technology subject. Previous support experience on an IT Help Desk. Management of Microsoft 365/Azure environments. Management of on-premise Active Directory environments. Understanding of TCP/IP, firewall and router configuration. Supporting business software such as accounting or ERP/MRP systems

27/05/2026

Full time

Company Information and Introduction At Custom Interconnect we plan to succeed and never fail! Our values dictate that we have an unrivalled passion for providing the best Electronics Manufacturing Support on offer, with an honest and open attitude to business. Our vision is to be customers' first choice for the manufacture of mission critical, high technology electronics, adding value globally, and we are dedicated to delivering innovation and service excellence by investing in; design, build and fulfilment of our Customers Products. Formed in 1987, as a company CIL have grown steadily to become one of the major Electronics Manufacturing Service companies available today. Located in Andover, Hampshire, our manufacturing facilities comprises 80,000sq ft of modern production space to meet our customers' needs. Key Responsibilities and Duties As an IT Support Technician, you will be an integral part of the IT support function across all Custom Interconnect Sites. You will be assisting the IT Manager and other IT staff to provide high-quality support to internal customers throughout the business. The IT Support Technician role is a new position within our team to support the continued growth of both our IT department and wider company. Key accountabilities include but are not limited to; Processing help desk tickets from staff. Following departmental and company procedures. Processing new starters, leavers and staff changes for IT equipment and services. Installation of laptops, PCs, mobile phones and tablets. Patching network connections. Helping users with technical issues in applications. Using troubleshooting techniques to resolve problems. Setup of user accounts and assisting users with login issues. Assistance with staff training and induction. Undertaking daily backup procedures. Willingness and ability to provide some out of hours support (after training) would be desirable. Key Skills and Competencies Minimum of five GCSE passes including English and Maths or equivalent. Excellent communication skills, both written and verbal. Demonstrable skills in Windows 11 installation and support. Understanding of LAN and Wi-Fi networks. Setup and management of Printers. Knowledgeand use of Microsoft Office applications. Setup and support of iOS and/or Android mobiles. ull, UK Driving License required DESIRABLE: Preferably at least one GCSE in an engineering, science or technology subject. Previous support experience on an IT Help Desk. Management of Microsoft 365/Azure environments. Management of on-premise Active Directory environments. Understanding of TCP/IP, firewall and router configuration. Supporting business software such as accounting or ERP/MRP systems

IT Technician: 1st-Line Support & Day-1 Growth Opportunity

Amazon

Amazon is seeking an IT Support professional in Greater London to maintain and support IT infrastructure, ensuring high performance and adherence to service standards. Responsibilities include installation, maintenance of IT equipment, and providing technical support. Ideal candidates will have experience with various operating systems, networking, and relevant certifications. The role offers significant growth opportunities and involvement in exciting projects, while working in a dynamic, customer-oriented environment.

27/05/2026

Full time

Amazon is seeking an IT Support professional in Greater London to maintain and support IT infrastructure, ensuring high performance and adherence to service standards. Responsibilities include installation, maintenance of IT equipment, and providing technical support. Ideal candidates will have experience with various operating systems, networking, and relevant certifications. The role offers significant growth opportunities and involvement in exciting projects, while working in a dynamic, customer-oriented environment.

IT Apprentice: Start Your Hands-On Tech Career (Scunthorpe)

Hull Business Training Centre Scunthorpe, Lincolnshire

IT Apprenticeship Scunthorpe If you are looking for an IT Apprenticeship in Scunthorpe, register your interest today! Are you interested in starting a career in IT? An apprenticeship is a great way to gain valuable skills, hands on experience, and a recognised qualification - all while earning a wage. We work with a range of employers across Scunthorpe who are looking for hardworking and enthusiastic IT Apprentices. As an IT Apprentice, you may be involved in both technical and customer facing duties, making this a varied and exciting opportunity to build a strong foundation in the IT industry. Key Responsibilities As an IT Apprentice, you may do jobs such as: Designing websites and web portals using various coding languages Troubleshooting IT issues and diagnosing system faults Installing, configuring, and updating company software and hardware Performing data entry tasks using Microsoft Office applicationsAnswering phone calls and providing IT support to customersAttending client sites to assist with the installation and configuration of IT systems Key Info Location: Scunthorpe Job Type: Apprenticeship Job Category: ICT Technician About the Employer Training Provider: HBTC We will deliver the Level 3 ICT Apprenticeship programme, providing full support throughout your training journey with both off the job learning and hands on work experience. We have a range of vacancies in Scunthorpe coming in daily. Our roles can differ from opportunity to opportunity. If you are looking for an IT Apprenticeship in Scunthorpe, please register your interest here with your details, and we will be in touch to discuss roles that may be of interest.

27/05/2026

Full time

IT Apprenticeship Scunthorpe If you are looking for an IT Apprenticeship in Scunthorpe, register your interest today! Are you interested in starting a career in IT? An apprenticeship is a great way to gain valuable skills, hands on experience, and a recognised qualification - all while earning a wage. We work with a range of employers across Scunthorpe who are looking for hardworking and enthusiastic IT Apprentices. As an IT Apprentice, you may be involved in both technical and customer facing duties, making this a varied and exciting opportunity to build a strong foundation in the IT industry. Key Responsibilities As an IT Apprentice, you may do jobs such as: Designing websites and web portals using various coding languages Troubleshooting IT issues and diagnosing system faults Installing, configuring, and updating company software and hardware Performing data entry tasks using Microsoft Office applicationsAnswering phone calls and providing IT support to customersAttending client sites to assist with the installation and configuration of IT systems Key Info Location: Scunthorpe Job Type: Apprenticeship Job Category: ICT Technician About the Employer Training Provider: HBTC We will deliver the Level 3 ICT Apprenticeship programme, providing full support throughout your training journey with both off the job learning and hands on work experience. We have a range of vacancies in Scunthorpe coming in daily. Our roles can differ from opportunity to opportunity. If you are looking for an IT Apprenticeship in Scunthorpe, please register your interest here with your details, and we will be in touch to discuss roles that may be of interest.

Technical Delivery Professional

BT Group Birmingham, Staffordshire

Job Description Please wait Job Title:Technical Delivery ProfessionalReq ID:58980Job Function:EngineeringPosting Start Date:22/05/2026Posting End Date:03/06/2026Division:NetworksJob Location:GBR-Birmingham-Three SnowhillAdvertised Salary:Competitive with excellent benefits Recruiter: Trevor Newman Career Grade: E Internal Closing Date: 3/06/2026 About the role Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.Across our fibre, mobile, WiFi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies. Bringing together network strategy, transformation, and the modernisation of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services and experiences - our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.In Networks, we play our part, every day, to make this true. We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands. What you'll be doing Within the Converged Core Technical Delivery team, this Professional role supports the end to end delivery of technical solutions that drive commercial outcomes, ensuring alignment with the roadmap, timelines, budget, and quality criteria throughout. The role contributes across small scale projects, medium complexity initiatives, or larger programmes, covering activities such as physical and logical infrastructure build, network compaction and optimisation, VPN builds, and the implementation of best practice policies, procedures, and governance. Working as part of an integrated team, it collaborates with a wide range of internal and external stakeholders, including third parties, to coordinate delivery, manage challenges, share progress, and support benefit realisation from conception through to market launch and transition into operations.Reporting to a Technical Delivery Manager, the role focuses on defining and maintaining clear scope, deliverables, and project plans at the outset, tracking progress, finances, risks, dependencies, and changes throughout delivery to ensure timely, high quality outcomes. It supports escalations and decision making through clear reporting and well informed recommendations, while ensuring compliance with BT Group policies and external contractual obligations. The role plays an active part in improving processes, governance, and delivery models, and helps strengthen team and partner relationships while resolving issues and maintaining effective communication. Success in the role relies on curiosity, strong communication, commercial awareness, and a tenacious, creative approach to problem solving, alongside proactive risk management and a commitment to continuous improvement across both Converged Core and the wider business. Essential Skills / Experience Requirements gathering Scope and dependency management Delivery planning and project controls Scheduling and progress tracking Stakeholder management and facilitation Positive and effective communication style Change management Decision making and data driven insight Formal project reporting Budgeting, financial tracking, and forecasting Risk and issue management Desirable Skills / Experience Governance, compliance, and delivery assurance Continuous improvement and innovation Identification and sharing of best practice Strong problem solving skills Ability to operate autonomously Defect management and root cause analysis Commercial awareness Technical delivery awareness (infrastructure and networking domain) Adaptability, resilience, and growth mindset Professional qualification or accreditation desirable Our Package Annual On target bonus 10% (personal and company multipliers) BT Pension scheme; minimum 5% employee contribution, BT contribution 10% Life Assurance Direct share scheme Exclusive colleague discounts on our latest and greatest BT broadband packages 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers Discounted EE TV including TNT Sport and the NOW Entertainment membership Great support for working parents including pay whilst on maternity, adoptive, and paternity leave Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Volunteering days so you can give back to your local community Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. Please wait

27/05/2026

Full time

Job Description Please wait Job Title:Technical Delivery ProfessionalReq ID:58980Job Function:EngineeringPosting Start Date:22/05/2026Posting End Date:03/06/2026Division:NetworksJob Location:GBR-Birmingham-Three SnowhillAdvertised Salary:Competitive with excellent benefits Recruiter: Trevor Newman Career Grade: E Internal Closing Date: 3/06/2026 About the role Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.Across our fibre, mobile, WiFi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies. Bringing together network strategy, transformation, and the modernisation of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services and experiences - our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.In Networks, we play our part, every day, to make this true. We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands. What you'll be doing Within the Converged Core Technical Delivery team, this Professional role supports the end to end delivery of technical solutions that drive commercial outcomes, ensuring alignment with the roadmap, timelines, budget, and quality criteria throughout. The role contributes across small scale projects, medium complexity initiatives, or larger programmes, covering activities such as physical and logical infrastructure build, network compaction and optimisation, VPN builds, and the implementation of best practice policies, procedures, and governance. Working as part of an integrated team, it collaborates with a wide range of internal and external stakeholders, including third parties, to coordinate delivery, manage challenges, share progress, and support benefit realisation from conception through to market launch and transition into operations.Reporting to a Technical Delivery Manager, the role focuses on defining and maintaining clear scope, deliverables, and project plans at the outset, tracking progress, finances, risks, dependencies, and changes throughout delivery to ensure timely, high quality outcomes. It supports escalations and decision making through clear reporting and well informed recommendations, while ensuring compliance with BT Group policies and external contractual obligations. The role plays an active part in improving processes, governance, and delivery models, and helps strengthen team and partner relationships while resolving issues and maintaining effective communication. Success in the role relies on curiosity, strong communication, commercial awareness, and a tenacious, creative approach to problem solving, alongside proactive risk management and a commitment to continuous improvement across both Converged Core and the wider business. Essential Skills / Experience Requirements gathering Scope and dependency management Delivery planning and project controls Scheduling and progress tracking Stakeholder management and facilitation Positive and effective communication style Change management Decision making and data driven insight Formal project reporting Budgeting, financial tracking, and forecasting Risk and issue management Desirable Skills / Experience Governance, compliance, and delivery assurance Continuous improvement and innovation Identification and sharing of best practice Strong problem solving skills Ability to operate autonomously Defect management and root cause analysis Commercial awareness Technical delivery awareness (infrastructure and networking domain) Adaptability, resilience, and growth mindset Professional qualification or accreditation desirable Our Package Annual On target bonus 10% (personal and company multipliers) BT Pension scheme; minimum 5% employee contribution, BT contribution 10% Life Assurance Direct share scheme Exclusive colleague discounts on our latest and greatest BT broadband packages 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers Discounted EE TV including TNT Sport and the NOW Entertainment membership Great support for working parents including pay whilst on maternity, adoptive, and paternity leave Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Volunteering days so you can give back to your local community Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. Please wait

IT Service Desk Technician

Gap Personnel Plymouth, Devon

IT Service Desk Technician Location: Plymouth, Devon Job Type: Temp to Perm, Full-Time gap personnel are currently recruiting for an IT Service Desk Technician on behalf of our client, a rapidly growing and well-established UK retailer. As a Sunday Times Top Track 100 company, our client has experienced exceptional growth since launching in 1989 and now operates over 200 stores nationwide. With people at the heart of their business, they are committed to investing in their teams and creating an extraordinary future. Due to continued expansion and success, they are now looking to appoint a dynamic IT Service Desk Technician to join their Head Office team in Plymouth, Devon. About the Role Working as part of a fast-paced Incident Team, you will provide 1st and 2nd Line IT support across the business, primarily supporting EPOS systems and associated technologies across the retail estate. Key Responsibilities Deliver comprehensive IT support within a retail environment Receive, log, monitor, and respond to service requests across multiple communication channels Escalate complex or high-priority issues in line with internal processes Provide technical support for EPOS/till systems, hardware, software, and networks Troubleshoot issues with peripherals such as printers, scanners, and PEDs Follow up on issue resolution with end users Deliver a customer-focused support experience for internal users and external partners Support wider IT team activities and carry out ad-hoc duties when required Stay up to date with new technologies implemented within the business Person Specification Minimum 1 year experience in an IT support role Previous experience in a customer-facing position Basic understanding of network infrastructure (LAN/WAN) Good overall knowledge of IT systems and terminology Strong analytical and problem-solving skills Excellent communication skills, both written and verbal Reliable, flexible, and a strong team player What's on Offer Competitive salary Company pension scheme Long service awards Employee discount Cycle to work scheme If you're an enthusiastic IT professional looking to develop your career within a thriving and fast-growing business, we want to hear from you. Apply today with gap personnel, email: or call

27/05/2026

Full time

IT Service Desk Technician Location: Plymouth, Devon Job Type: Temp to Perm, Full-Time gap personnel are currently recruiting for an IT Service Desk Technician on behalf of our client, a rapidly growing and well-established UK retailer. As a Sunday Times Top Track 100 company, our client has experienced exceptional growth since launching in 1989 and now operates over 200 stores nationwide. With people at the heart of their business, they are committed to investing in their teams and creating an extraordinary future. Due to continued expansion and success, they are now looking to appoint a dynamic IT Service Desk Technician to join their Head Office team in Plymouth, Devon. About the Role Working as part of a fast-paced Incident Team, you will provide 1st and 2nd Line IT support across the business, primarily supporting EPOS systems and associated technologies across the retail estate. Key Responsibilities Deliver comprehensive IT support within a retail environment Receive, log, monitor, and respond to service requests across multiple communication channels Escalate complex or high-priority issues in line with internal processes Provide technical support for EPOS/till systems, hardware, software, and networks Troubleshoot issues with peripherals such as printers, scanners, and PEDs Follow up on issue resolution with end users Deliver a customer-focused support experience for internal users and external partners Support wider IT team activities and carry out ad-hoc duties when required Stay up to date with new technologies implemented within the business Person Specification Minimum 1 year experience in an IT support role Previous experience in a customer-facing position Basic understanding of network infrastructure (LAN/WAN) Good overall knowledge of IT systems and terminology Strong analytical and problem-solving skills Excellent communication skills, both written and verbal Reliable, flexible, and a strong team player What's on Offer Competitive salary Company pension scheme Long service awards Employee discount Cycle to work scheme If you're an enthusiastic IT professional looking to develop your career within a thriving and fast-growing business, we want to hear from you. Apply today with gap personnel, email: or call

IT Helpdesk Specialist - First Line Support (Hybrid)

Nuclearinst Portsmouth, Hampshire

Job Title: Customer Service Representative Location: Portsmouth, Hampshire & Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF64813 Be the First Line of Defence in a Fast-Paced Tech Environment At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire. The role As a Customer Service Representative, you'll have a role that's out of the ordinary. This is an opportunity to build your career in IT. You'll be the first point of contact for IT support across Babcock's UK and international operations. This is a customer facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering. Responsibilities Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards Using active listening to understand and prioritise customer needs against SLAs Diagnosing and resolving technical issues using first line fix criteria Escalating incidents to 2nd and 3rd line support when needed Delivering exceptional customer service and meeting performance targets This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements. Essential experience Proven experience in delivering excellent customer service in any industry either over the phone or a face to face role will be considered Strong customer service skills, both face to face and over the phone Ideally you will have experience using a Service Management system to manage incidents and requests Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so Skilled in active listening and problem analysis Qualifications We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and trade control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days special paid leave Holiday Trading to buy or sell annual leave 'Be Kind Day' paid volunteering leave Flexible working options where business needs allow A dynamic working environment with long term career development opportunities

27/05/2026

Full time

Job Title: Customer Service Representative Location: Portsmouth, Hampshire & Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF64813 Be the First Line of Defence in a Fast-Paced Tech Environment At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire. The role As a Customer Service Representative, you'll have a role that's out of the ordinary. This is an opportunity to build your career in IT. You'll be the first point of contact for IT support across Babcock's UK and international operations. This is a customer facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering. Responsibilities Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards Using active listening to understand and prioritise customer needs against SLAs Diagnosing and resolving technical issues using first line fix criteria Escalating incidents to 2nd and 3rd line support when needed Delivering exceptional customer service and meeting performance targets This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements. Essential experience Proven experience in delivering excellent customer service in any industry either over the phone or a face to face role will be considered Strong customer service skills, both face to face and over the phone Ideally you will have experience using a Service Management system to manage incidents and requests Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so Skilled in active listening and problem analysis Qualifications We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and trade control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days special paid leave Holiday Trading to buy or sell annual leave 'Be Kind Day' paid volunteering leave Flexible working options where business needs allow A dynamic working environment with long term career development opportunities

IT Assistant. Job in Leicester LilyLifestyle Jobs

United Cerebral Palsy of Georgia Leicester Forest East, Leicestershire

IT Assistant Leicester 28,000 - 32,000 per annum Monday - Friday, 8:30am - 5:00pm Occasional travel to other East Midlands sites We are currently recruiting for an ambitious and motivated IT Assistant to join a well established manufacturing business based in Leicester. Reporting directly to the Head of IT, this is an excellent opportunity for someone looking to develop a long term career within IT in a large and growing organisation. This is a hands on role supporting users across multiple sites, providing both desktop and remote support while assisting with the management of servers, business platforms, and the company's internal ERP system. Key Responsibilities Provide desktop and remote IT support to multi site users Troubleshoot hardware, software, and network issues Support and maintain servers, systems, and IT infrastructure Assist in the administration and maintenance of the internal ERP system Support business critical platforms and applications Escalate and resolve technical issues efficiently Work closely with the Head of IT on ongoing projects and improvements Travel occasionally to other company sites as required Requirements 2-4 years' experience within an IT support or infrastructure role Previous experience supporting multi site users ERP system knowledge is essential Experience with SAP, Oracle, or similar ERP platforms preferred Strong troubleshooting and problem solving skills Excellent communication and customer service abilities Manufacturing industry experience preferred A proactive attitude and eagerness to grow within IT What's on Offer Salary between 28,000 - 32,000 Career progression opportunities within a large business Exposure to enterprise systems and infrastructure Stable Monday to Friday working hours Supportive and collaborative IT environment

27/05/2026

Full time

IT Assistant Leicester 28,000 - 32,000 per annum Monday - Friday, 8:30am - 5:00pm Occasional travel to other East Midlands sites We are currently recruiting for an ambitious and motivated IT Assistant to join a well established manufacturing business based in Leicester. Reporting directly to the Head of IT, this is an excellent opportunity for someone looking to develop a long term career within IT in a large and growing organisation. This is a hands on role supporting users across multiple sites, providing both desktop and remote support while assisting with the management of servers, business platforms, and the company's internal ERP system. Key Responsibilities Provide desktop and remote IT support to multi site users Troubleshoot hardware, software, and network issues Support and maintain servers, systems, and IT infrastructure Assist in the administration and maintenance of the internal ERP system Support business critical platforms and applications Escalate and resolve technical issues efficiently Work closely with the Head of IT on ongoing projects and improvements Travel occasionally to other company sites as required Requirements 2-4 years' experience within an IT support or infrastructure role Previous experience supporting multi site users ERP system knowledge is essential Experience with SAP, Oracle, or similar ERP platforms preferred Strong troubleshooting and problem solving skills Excellent communication and customer service abilities Manufacturing industry experience preferred A proactive attitude and eagerness to grow within IT What's on Offer Salary between 28,000 - 32,000 Career progression opportunities within a large business Exposure to enterprise systems and infrastructure Stable Monday to Friday working hours Supportive and collaborative IT environment

IST26/02 - IT Support Technician

PRM Limited Lisburn, County Antrim

IT Support Technician (Ref: IST26/02) As an IT Support Technician you will be joining one of the largest distributors of chilled foods throughout Ireland. You will be supporting a broad range of systems and technologies developing a skillset in all areas of IT. The successful applicant will be responsible for ensuring systems are running smoothly and supported to the highest standards. Must be able to perform troubleshooting to resolve IT issues and ensure all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. This is a great opportunity to join us as we embark on the journey to improve, modernise and upscale existing systems by utilising industry leading Sales, Distribution and Logistics technologies. Key Tasks & Responsibilities Serving as the first point of contact for IT support within the multi-site organisation. Process support calls and promote use of Helpdesk. Prioritising and managing several open tickets and mini projects at one time. Direct unresolved issues to the next level of support personnel. Supporting people whenever they encounter challenges with technical equipment and network devices. Knowledge sharing to enable end users to understand how and why certain issues have evolved - especially when users can help themselves or avoid repeat support requests. Investigating, diagnosing and solving software and hardware issues. Document technical knowledge in the form of notes and manuals. Ensure the organisation's hardware and software is adequately maintained. Repairing equipment and replacing parts. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Identify and suggest possible improvements on procedures. Setting up accounts for staff, ensuring appropriate access rights are assigned to both systems, facilities and security systems. Ensure users receive introductory system training while promoting best practice. Assign and manage Office 365 user software licences. Ensure mobile communication sims and smartphones are managed, maintained and comply with security policies. Maintain phone system, voicemail and cordless handsets. Managing stocks of equipment, consumables and other supplies. Create and maintain ODBC Reports. Ensure the reliable transmission of EDI. To assist the IT Manager with implementing the IT strategy. Carry out weekly fire alarm testing throughout the premises. We are an Equal Opportunities Employer.

27/05/2026

Full time

IT Support Technician (Ref: IST26/02) As an IT Support Technician you will be joining one of the largest distributors of chilled foods throughout Ireland. You will be supporting a broad range of systems and technologies developing a skillset in all areas of IT. The successful applicant will be responsible for ensuring systems are running smoothly and supported to the highest standards. Must be able to perform troubleshooting to resolve IT issues and ensure all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. This is a great opportunity to join us as we embark on the journey to improve, modernise and upscale existing systems by utilising industry leading Sales, Distribution and Logistics technologies. Key Tasks & Responsibilities Serving as the first point of contact for IT support within the multi-site organisation. Process support calls and promote use of Helpdesk. Prioritising and managing several open tickets and mini projects at one time. Direct unresolved issues to the next level of support personnel. Supporting people whenever they encounter challenges with technical equipment and network devices. Knowledge sharing to enable end users to understand how and why certain issues have evolved - especially when users can help themselves or avoid repeat support requests. Investigating, diagnosing and solving software and hardware issues. Document technical knowledge in the form of notes and manuals. Ensure the organisation's hardware and software is adequately maintained. Repairing equipment and replacing parts. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Identify and suggest possible improvements on procedures. Setting up accounts for staff, ensuring appropriate access rights are assigned to both systems, facilities and security systems. Ensure users receive introductory system training while promoting best practice. Assign and manage Office 365 user software licences. Ensure mobile communication sims and smartphones are managed, maintained and comply with security policies. Maintain phone system, voicemail and cordless handsets. Managing stocks of equipment, consumables and other supplies. Create and maintain ODBC Reports. Ensure the reliable transmission of EDI. To assist the IT Manager with implementing the IT strategy. Carry out weekly fire alarm testing throughout the premises. We are an Equal Opportunities Employer.

IT Support Technician - First-Line Helpdesk & Multi-Site IT

PRM Limited Lisburn, County Antrim

PRM Limited, located in Lisburn, seeks an IT Support Technician. You will support a diverse range of IT systems and troubleshoot issues, ensuring high standards of system performance. This role involves managing support calls, assisting users, and maintaining hardware and software. As part of a multi-site organization, your responsibilities will encompass hardware repairs, software installation, and compliance with security protocols. Join us in modernizing and upscaling our IT systems.

27/05/2026

Full time

PRM Limited, located in Lisburn, seeks an IT Support Technician. You will support a diverse range of IT systems and troubleshoot issues, ensuring high standards of system performance. This role involves managing support calls, assisting users, and maintaining hardware and software. As part of a multi-site organization, your responsibilities will encompass hardware repairs, software installation, and compliance with security protocols. Join us in modernizing and upscaling our IT systems.

Meta Apprenticeships

Best Apprenticeships

Work a full-time job while training to become a Software Engineer, IT Support Specialist or Data Scientist at Meta in the UK. What is the Apprenticeship program? The Apprenticeship program in London is a paid 18-month program which allows participants to work a full-time job while also completing a skills development program. Apprentices who successfully finish the program will be considered for a full-time employment opportunity. The Apprenticeship program is an earn-while-you-learn program for individuals who are interested in software engineering or IT support, and who want an alternative to formal university education. During the program, apprentices will spend 80% of their time working on real projects that help redefine how the world connects, and 20% of their time receiving formal training in the technical and soft skills needed for the job. At the beginning of the program, apprentices will be paired with managers and mentors who are committed to their success. These relationships will provide daily support and connection to the Meta community and culture. Who can apply The Apprenticeship program is designed for school leavers, second jobbers and career changers who are not in full-time education, but are interested in gaining a career in technology. If you enjoy solving problems, have a passion for tech, and are eager to learn and be challenged, this program is for you. How to apply Applications for the Apprenticeship program typically open in January and are accepted on a rolling basis until the program is filled. The Apprenticeship begins every September on an 18-month contract. Begin your application for either the software engineering apprenticeship or IT support apprenticeship below. Software Engineering Apprenticeship If you want to build new features and improve existing products-and you want to solve large-scale, highly complex technical problems-then apply for the software engineering apprenticeship. During this program, you'll complete three rotations on three different software engineering teams that are building the next generation of products, systems and services that help people connect with each other around the globe. Requirements: Interest and experience in programming and building software. Ability to program in some mainstream programming language such as C++, Java, Python, Haskell, PHP or Javascript. In order to apply for an apprenticeship, you'll need to show you have an eligible residency status. Does not already hold a Level 4 Higher Apprenticeship in Software Engineering at the same level or above. IT Support Apprenticeship If you have a desire to get involved in a stimulating environment helping internal colleagues resolve their technical issues and enabling them to do their best work each day, then apply for the internal IT support apprenticeship. This is an opportunity to start your tech career off with us-to learn, to grow and to contribute to your ongoing story at Meta. Key minimum requirements: Passion for IT In order to apply for an apprenticeship, you'll need to show you have an eligible residency status. Does not already hold a Level 3 Apprenticeship in Information communications technician at the same level or above.

27/05/2026

Full time

Work a full-time job while training to become a Software Engineer, IT Support Specialist or Data Scientist at Meta in the UK. What is the Apprenticeship program? The Apprenticeship program in London is a paid 18-month program which allows participants to work a full-time job while also completing a skills development program. Apprentices who successfully finish the program will be considered for a full-time employment opportunity. The Apprenticeship program is an earn-while-you-learn program for individuals who are interested in software engineering or IT support, and who want an alternative to formal university education. During the program, apprentices will spend 80% of their time working on real projects that help redefine how the world connects, and 20% of their time receiving formal training in the technical and soft skills needed for the job. At the beginning of the program, apprentices will be paired with managers and mentors who are committed to their success. These relationships will provide daily support and connection to the Meta community and culture. Who can apply The Apprenticeship program is designed for school leavers, second jobbers and career changers who are not in full-time education, but are interested in gaining a career in technology. If you enjoy solving problems, have a passion for tech, and are eager to learn and be challenged, this program is for you. How to apply Applications for the Apprenticeship program typically open in January and are accepted on a rolling basis until the program is filled. The Apprenticeship begins every September on an 18-month contract. Begin your application for either the software engineering apprenticeship or IT support apprenticeship below. Software Engineering Apprenticeship If you want to build new features and improve existing products-and you want to solve large-scale, highly complex technical problems-then apply for the software engineering apprenticeship. During this program, you'll complete three rotations on three different software engineering teams that are building the next generation of products, systems and services that help people connect with each other around the globe. Requirements: Interest and experience in programming and building software. Ability to program in some mainstream programming language such as C++, Java, Python, Haskell, PHP or Javascript. In order to apply for an apprenticeship, you'll need to show you have an eligible residency status. Does not already hold a Level 4 Higher Apprenticeship in Software Engineering at the same level or above. IT Support Apprenticeship If you have a desire to get involved in a stimulating environment helping internal colleagues resolve their technical issues and enabling them to do their best work each day, then apply for the internal IT support apprenticeship. This is an opportunity to start your tech career off with us-to learn, to grow and to contribute to your ongoing story at Meta. Key minimum requirements: Passion for IT In order to apply for an apprenticeship, you'll need to show you have an eligible residency status. Does not already hold a Level 3 Apprenticeship in Information communications technician at the same level or above.

IT Apprenticeship Scunthorpe

Hull Business Training Centre Scunthorpe, Lincolnshire

IT Apprenticeship Scunthorpe If you are looking for an IT Apprenticeship in Scunthorpe, register your interest today! Are you interested in starting a career in IT? An apprenticeship is a great way to gain valuable skills, hands on experience, and a recognised qualification - all while earning a wage. We work with a range of employers across Scunthorpe who are looking for hardworking and enthusiastic IT Apprentices. As an IT Apprentice, you may be involved in both technical and customer facing duties, making this a varied and exciting opportunity to build a strong foundation in the IT industry. Key Responsibilities As an IT Apprentice, you may do jobs such as: Designing websites and web portals using various coding languages Troubleshooting IT issues and diagnosing system faults Installing, configuring, and updating company software and hardware Performing data entry tasks using Microsoft Office applicationsAnswering phone calls and providing IT support to customersAttending client sites to assist with the installation and configuration of IT systems Key Info Location: Scunthorpe Job Type: Apprenticeship Job Category: ICT Technician About the Employer Training Provider: HBTC We will deliver the Level 3 ICT Apprenticeship programme, providing full support throughout your training journey with both off the job learning and hands on work experience. We have a range of vacancies in Scunthorpe coming in daily. Our roles can differ from opportunity to opportunity. If you are looking for an IT Apprenticeship in Scunthorpe, please register your interest here with your details, and we will be in touch to discuss roles that may be of interest.

27/05/2026

Full time

IT Apprenticeship Scunthorpe If you are looking for an IT Apprenticeship in Scunthorpe, register your interest today! Are you interested in starting a career in IT? An apprenticeship is a great way to gain valuable skills, hands on experience, and a recognised qualification - all while earning a wage. We work with a range of employers across Scunthorpe who are looking for hardworking and enthusiastic IT Apprentices. As an IT Apprentice, you may be involved in both technical and customer facing duties, making this a varied and exciting opportunity to build a strong foundation in the IT industry. Key Responsibilities As an IT Apprentice, you may do jobs such as: Designing websites and web portals using various coding languages Troubleshooting IT issues and diagnosing system faults Installing, configuring, and updating company software and hardware Performing data entry tasks using Microsoft Office applicationsAnswering phone calls and providing IT support to customersAttending client sites to assist with the installation and configuration of IT systems Key Info Location: Scunthorpe Job Type: Apprenticeship Job Category: ICT Technician About the Employer Training Provider: HBTC We will deliver the Level 3 ICT Apprenticeship programme, providing full support throughout your training journey with both off the job learning and hands on work experience. We have a range of vacancies in Scunthorpe coming in daily. Our roles can differ from opportunity to opportunity. If you are looking for an IT Apprenticeship in Scunthorpe, please register your interest here with your details, and we will be in touch to discuss roles that may be of interest.

Earn-While-Learn Tech Apprenticeship: Software/IT in London

Best Apprenticeships

A leading apprenticeship provider in the United Kingdom is offering a full-time, 18-month apprenticeship program for aspiring Software Engineers and IT Support Specialists. Participants will gain hands-on experience, working on real projects for a major technology company while receiving formal training. The program is ideal for school leavers and career changers eager to launch their tech careers. Requirements include programming skills and passion for IT, along with demonstrating eligible residency status.

27/05/2026

Full time

A leading apprenticeship provider in the United Kingdom is offering a full-time, 18-month apprenticeship program for aspiring Software Engineers and IT Support Specialists. Participants will gain hands-on experience, working on real projects for a major technology company while receiving formal training. The program is ideal for school leavers and career changers eager to launch their tech careers. Requirements include programming skills and passion for IT, along with demonstrating eligible residency status.

Hands-On IT Manager: Infrastructure & Security Lead

Lorien

Glasgow or Edinburgh (Hybrid - 3 days office / 2 from home) Up to £56,500 This is a role for someone who wants to own IT, not just maintain it. You'll lead a small team and take responsibility for how IT actually works across the business day-to-day, making sure people are supported, systems run properly, and nothing critical falls over. But equally, this isn't just about keeping the lights on. The expectation is that you'll come in, spot where things can be better, and improve them. It's a hands-on environment. You'll still be close to the tech, stepping in on more complex issues, shaping how the Microsoft stack is used, and making practical decisions around infrastructure, security and user access. If you enjoy being the person people rely on when something tricky arises, you'll thrive here. There's real scope to make an impact. The business is growing, so IT needs to keep pace. That means tightening processes, introducing more automation, improving controls, and making sure everything from onboarding users to managing access and devices is done properly and consistently. You'll work closely with the wider business to make sure IT supports what they're trying to achieve, not slows it down. A big part of the role is balancing two things well: running a smooth operation today while gradually improving it for tomorrow. About you: Experience leading or mentoring a small IT team Strong hands on experience with: Microsoft 365 Azure Active Directory / Entra ID Background in IT infrastructure / IT operations (not just support desk) Comfortable acting as a technical escalation point Experience improving process, service delivery, or controls Some PowerShell or automation experience This role suits someone who's either already an IT Manager but still likes being hands on, or a strong Senior Engineer ready to take that next step and own a function. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

27/05/2026

Full time

Glasgow or Edinburgh (Hybrid - 3 days office / 2 from home) Up to £56,500 This is a role for someone who wants to own IT, not just maintain it. You'll lead a small team and take responsibility for how IT actually works across the business day-to-day, making sure people are supported, systems run properly, and nothing critical falls over. But equally, this isn't just about keeping the lights on. The expectation is that you'll come in, spot where things can be better, and improve them. It's a hands-on environment. You'll still be close to the tech, stepping in on more complex issues, shaping how the Microsoft stack is used, and making practical decisions around infrastructure, security and user access. If you enjoy being the person people rely on when something tricky arises, you'll thrive here. There's real scope to make an impact. The business is growing, so IT needs to keep pace. That means tightening processes, introducing more automation, improving controls, and making sure everything from onboarding users to managing access and devices is done properly and consistently. You'll work closely with the wider business to make sure IT supports what they're trying to achieve, not slows it down. A big part of the role is balancing two things well: running a smooth operation today while gradually improving it for tomorrow. About you: Experience leading or mentoring a small IT team Strong hands on experience with: Microsoft 365 Azure Active Directory / Entra ID Background in IT infrastructure / IT operations (not just support desk) Comfortable acting as a technical escalation point Experience improving process, service delivery, or controls Some PowerShell or automation experience This role suits someone who's either already an IT Manager but still likes being hands on, or a strong Senior Engineer ready to take that next step and own a function. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

First-Line IT Support Specialist - Service Desk

OCU Group Preston, Lancashire

Service Desk Analyst Department: OCU Digital Employment Type: Permanent - Full Time Location: Preston Reporting To: James Mayers Description The Opportunity We are looking for a proactive and customer-focused Service Desk Analyst to provide frontline digital support across the business, ensuring colleagues can work safely, productively, and without interruption. As the first point of contact for IT support, you will log, triage, and resolve incidents and service requests efficiently, delivering a high-quality user experience while escalating more complex issues where needed. About the job As a Service Desk Engineer, you will: Act as first point of contact for IT incidents and service requests Drive first-contact resolution through structured troubleshooting and knowledge articles Accurately log, categorise, and prioritise tickets using ITSM tools Escalate complex issues with clear diagnostics and supporting information Provide support across Microsoft 365, Windows, macOS, and end-user devices Support identity and access requests (password resets, MFA, joiners/leavers, permissions) Monitor ticket trends and highlight recurring issues or emerging incidents Maintain high-quality communication with users throughout the ticket lifecycle Contribute to knowledge base articles and continuous service improvement Skills, Knowledge and Expertise Strong experience in a busy 1st line or Service Desk environment Strong troubleshooting skills and high first-contact resolution (FCR) capability Experience supporting Microsoft 365 and standard end-user applicationsKnowledge of identity and access management processes Confident use of ITSM tools (e.g. ServiceNow, Freshservice) Strong communication skills with the ability to support non-technical users Ability to remain calm under pressure and manage multiple priorities What we offer OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth, and a comprehensive benefits package designed to support both career development and wellbeing. You will be joining a reputable business that is defined by values We care about safety, We make a Positive impact, We lead with Integrity, We deliver to grow, We are One Company United!

27/05/2026

Full time

Service Desk Analyst Department: OCU Digital Employment Type: Permanent - Full Time Location: Preston Reporting To: James Mayers Description The Opportunity We are looking for a proactive and customer-focused Service Desk Analyst to provide frontline digital support across the business, ensuring colleagues can work safely, productively, and without interruption. As the first point of contact for IT support, you will log, triage, and resolve incidents and service requests efficiently, delivering a high-quality user experience while escalating more complex issues where needed. About the job As a Service Desk Engineer, you will: Act as first point of contact for IT incidents and service requests Drive first-contact resolution through structured troubleshooting and knowledge articles Accurately log, categorise, and prioritise tickets using ITSM tools Escalate complex issues with clear diagnostics and supporting information Provide support across Microsoft 365, Windows, macOS, and end-user devices Support identity and access requests (password resets, MFA, joiners/leavers, permissions) Monitor ticket trends and highlight recurring issues or emerging incidents Maintain high-quality communication with users throughout the ticket lifecycle Contribute to knowledge base articles and continuous service improvement Skills, Knowledge and Expertise Strong experience in a busy 1st line or Service Desk environment Strong troubleshooting skills and high first-contact resolution (FCR) capability Experience supporting Microsoft 365 and standard end-user applicationsKnowledge of identity and access management processes Confident use of ITSM tools (e.g. ServiceNow, Freshservice) Strong communication skills with the ability to support non-technical users Ability to remain calm under pressure and manage multiple priorities What we offer OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth, and a comprehensive benefits package designed to support both career development and wellbeing. You will be joining a reputable business that is defined by values We care about safety, We make a Positive impact, We lead with Integrity, We deliver to grow, We are One Company United!

Hybrid IT Support Analyst Helpdesk & Tech Support

Hollybank Trustees Ltd Bristol, Gloucestershire

Location: Hybrid / Bristol, UK Job Type: Permanent / Full-time Sector and subsector: Support Services IT Annual Fixed Salary: £25,000.00 Job Title: Junior IT Support Analyst Department: Technology Responsibilities Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person. Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications. Diagnose and resolve network connectivity problems, ensuring seamless access to company resources. Assist with the setup and configuration of new workstations, software installations, and system upgrades. Assist with the leavers process, including decommissioning laptops and managing account access. Perform basic system administration tasks such as password resets and software license management. Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures. Monitor stock levels of all IT equipment. Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, and FileMaker. Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required. Create and maintain user friendly documentation and guides to assist employees with common IT tasks. Qualifications Interest in technology. Experience in an IT helpdesk environment. Other Information We respect and value differences and are committed to diversity and inclusion. We encourage applicants who may not meet every requirement to apply if they believe they are a good fit. Benefits Pension contribution matched to 5% Season ticket loan Hybrid working pattern, flexi start/finish time 25 days annual leave plus bank holidays, Christmas closure, and birthday off Option to buy/sell up to 5 days holiday a year Social committee and regular in house learning events 4 life assurance

27/05/2026

Full time

Location: Hybrid / Bristol, UK Job Type: Permanent / Full-time Sector and subsector: Support Services IT Annual Fixed Salary: £25,000.00 Job Title: Junior IT Support Analyst Department: Technology Responsibilities Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person. Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications. Diagnose and resolve network connectivity problems, ensuring seamless access to company resources. Assist with the setup and configuration of new workstations, software installations, and system upgrades. Assist with the leavers process, including decommissioning laptops and managing account access. Perform basic system administration tasks such as password resets and software license management. Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures. Monitor stock levels of all IT equipment. Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, and FileMaker. Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required. Create and maintain user friendly documentation and guides to assist employees with common IT tasks. Qualifications Interest in technology. Experience in an IT helpdesk environment. Other Information We respect and value differences and are committed to diversity and inclusion. We encourage applicants who may not meet every requirement to apply if they believe they are a good fit. Benefits Pension contribution matched to 5% Season ticket loan Hybrid working pattern, flexi start/finish time 25 days annual leave plus bank holidays, Christmas closure, and birthday off Option to buy/sell up to 5 days holiday a year Social committee and regular in house learning events 4 life assurance

On-Site IT Support Engineer - Networking & Desktop Expertise

Oakford Chippenham, Wiltshire

Overview We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will possess a strong background in IT support and computer networking, with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs. The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects. You must be a positive, friendly, and sociable team player to join our incredible team - a "can do" attitude and sincere passion to deliver high quality work are critical to success! Duties Provide first line support for technical issues related to LAN, operating systems, and software troubleshooting. Assist users with desktop support, including hardware and software inquiries. Diagnose and resolve technical problems through effective troubleshooting techniques. Utilise Remedy for tracking and managing support tickets efficiently. Collaborate with team members to elevate complex issues when necessary. Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team. Stay updated on the latest technologies and industry trends to provide informed support. Experience At least 1 year proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems. Active Directory and Microsoft 365 administration/support. Strong understanding of desktop support principles, computer hardware, networks and infrastructure. Excellent problem solving skills with the ability to work under pressure. The candidate must be able to drive. Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS). Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge. A proactive approach to learning new technologies and improving existing processes. Polite, confident and effective communicator. Sincere passion for exceptional customer service. Excellent time management and priority determination skills. Maintaining a high standard of work and professionalism. Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues. Enhanced DBS check (conducted by the company and must remain clean). Desirable (but not essential) experience Experience working within Education. Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration. Job Type Full time Pay £25,200.00-£26,500.00 per year Benefits Company car Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On site gym On site parking Schedule Monday to Friday Application question(s) How far are you located from Chippenham, Wiltshire? Licence/Creditification Full UK Manual Car Driving Licence? (required) Work authorisation United Kingdom (required) Work Location In person

27/05/2026

Full time

Overview We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will possess a strong background in IT support and computer networking, with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs. The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects. You must be a positive, friendly, and sociable team player to join our incredible team - a "can do" attitude and sincere passion to deliver high quality work are critical to success! Duties Provide first line support for technical issues related to LAN, operating systems, and software troubleshooting. Assist users with desktop support, including hardware and software inquiries. Diagnose and resolve technical problems through effective troubleshooting techniques. Utilise Remedy for tracking and managing support tickets efficiently. Collaborate with team members to elevate complex issues when necessary. Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team. Stay updated on the latest technologies and industry trends to provide informed support. Experience At least 1 year proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems. Active Directory and Microsoft 365 administration/support. Strong understanding of desktop support principles, computer hardware, networks and infrastructure. Excellent problem solving skills with the ability to work under pressure. The candidate must be able to drive. Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS). Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge. A proactive approach to learning new technologies and improving existing processes. Polite, confident and effective communicator. Sincere passion for exceptional customer service. Excellent time management and priority determination skills. Maintaining a high standard of work and professionalism. Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues. Enhanced DBS check (conducted by the company and must remain clean). Desirable (but not essential) experience Experience working within Education. Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration. Job Type Full time Pay £25,200.00-£26,500.00 per year Benefits Company car Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On site gym On site parking Schedule Monday to Friday Application question(s) How far are you located from Chippenham, Wiltshire? Licence/Creditification Full UK Manual Car Driving Licence? (required) Work authorisation United Kingdom (required) Work Location In person

First-Line IT Support Analyst - Fast-Paced & Collaborative

Sterling Cross Ltd Inverness, Highland

Sterling Cross Ltd is seeking an IT Support Analyst - 1st Line to join its support team in Inverness. This fast-paced role involves providing first-line technical support across a multi-site business environment. The ideal candidate will have previous experience in a similar role, possess strong problem-solving skills, and be confident in managing IT support queries. The position offers a range of benefits, including a pension scheme and training opportunities.

27/05/2026

Full time

Sterling Cross Ltd is seeking an IT Support Analyst - 1st Line to join its support team in Inverness. This fast-paced role involves providing first-line technical support across a multi-site business environment. The ideal candidate will have previous experience in a similar role, possess strong problem-solving skills, and be confident in managing IT support queries. The position offers a range of benefits, including a pension scheme and training opportunities.

Factory IT Support Analyst

cameo s.p.a. Leyland, Lancashire

Overview Factory IT Support Analyst - IT Leyland Leyland Full Time Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services - quality and an innovative spirit set us apart. At Dr. Oetker, you can actively shape the future - both yours and ours. We want to be part of something bigger. Don't you? Your Responsibilities Provide hands on IT support for the Leyland manufacturing environment, ensuring reliable operation of shopfloor systems, end user devices, and plant connected IT services to minimise downtime and support safe, efficient production. Manage and prioritise support requests affecting production, warehouse, and factory based users, ensuring incidents are resolved or escalated in line with business impact and operational urgency. Handle support requests in the HelpDesk application. What you bring Team worker. Curious mindset. Drive / Self Motivation / Proactive / "Can Do" attitude. What we offer The Factory IT Support Analyst offers a competitive salary alongside many other benefits. 33 days annual leave (inc bank holidays) which increases with service. Free Life Assurance at 4 times basic annual salary. Enhanced Company Sick Pay. Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution). Private medical insurance (BUPA). Health care Cash Plan Scheme (BUPA). Annual healthy heart MOT's. Enhanced Family Friendly Leave. Free pizzas. Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own. Free tea, coffee and fresh fruit. Free on site parking. Free Wi Fi on site. Employee Referral Scheme £350 - once you know how great it is to work here, you'll want to bring your friends and family! Regular Employee Forums ensuring all employees have a voice. Incentivised employee suggestion scheme. Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, years and beyond! Cycle to Work Scheme. Free eye test vouchers. Equal Opportunity Statement Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity. Dr. Oetker (UK) Limited

27/05/2026

Full time

Overview Factory IT Support Analyst - IT Leyland Leyland Full Time Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services - quality and an innovative spirit set us apart. At Dr. Oetker, you can actively shape the future - both yours and ours. We want to be part of something bigger. Don't you? Your Responsibilities Provide hands on IT support for the Leyland manufacturing environment, ensuring reliable operation of shopfloor systems, end user devices, and plant connected IT services to minimise downtime and support safe, efficient production. Manage and prioritise support requests affecting production, warehouse, and factory based users, ensuring incidents are resolved or escalated in line with business impact and operational urgency. Handle support requests in the HelpDesk application. What you bring Team worker. Curious mindset. Drive / Self Motivation / Proactive / "Can Do" attitude. What we offer The Factory IT Support Analyst offers a competitive salary alongside many other benefits. 33 days annual leave (inc bank holidays) which increases with service. Free Life Assurance at 4 times basic annual salary. Enhanced Company Sick Pay. Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution). Private medical insurance (BUPA). Health care Cash Plan Scheme (BUPA). Annual healthy heart MOT's. Enhanced Family Friendly Leave. Free pizzas. Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own. Free tea, coffee and fresh fruit. Free on site parking. Free Wi Fi on site. Employee Referral Scheme £350 - once you know how great it is to work here, you'll want to bring your friends and family! Regular Employee Forums ensuring all employees have a voice. Incentivised employee suggestion scheme. Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, years and beyond! Cycle to Work Scheme. Free eye test vouchers. Equal Opportunity Statement Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity. Dr. Oetker (UK) Limited

IT Support Analyst: Simplify Tech for Every Team

Onmo

ABOUT US Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. ABOUT THE ROLE We're looking for an IT Support Analyst who loves helping people and making technology feel simple. You'll be the first friendly face our team turns to when things go wrong-or when they just need a bit of guidance. You'll help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business. RESPONSIBLTIES End-User Support Act as the first point of contact for all IT queries, delivering a friendly and effective service. Troubleshoot issues with hardware, software, and connectivity for both office and remote users. Support onboarding and offboarding processes, ensuring new joiners are set up for success. Maintain and track IT equipment and assets. CRM, Microsoft 365 & Intune Administration Manage user accounts, licenses, and permissions in Office 365 and Entra ID. Support and maintain endpoint management through Microsoft Intune (Windows and macOS). Help define and improve security baselines for company devices. Support user access, licensing, and permissions across operational platforms, including CRM and telephony systems. Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. Automation & Improvement Use Power Automate to streamline internal processes and reduce manual work. Support documentation of IT processes and contribute to knowledge-sharing materials. Collaborate with other technology teams to improve our service experience Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. FCA COMPLIANCE & CONSUMER DUTY At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves; Identifying and raising risk events in a timely manner when spotted Acting with integrity, skill, care and diligence, and treating customers fairly at all times. Completing mandatory training within allotted deadline Championing policy governance and compliance awareness Following the FCA Conduct Rules; You must act with integrity You must act with due skill, care and diligence You must be open and cooperative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct ABOUT YOU You're approachable, patient, and enjoy solving problems for people. You communicate clearly, translating technical issues into plain English. You take pride in doing things properly and following through until problems are fixed. You're curious about technology and eager to learn about automation, security and systems management. You can prioritise work and stay calm when things get busy. You're comfortable working in ambiguous situations and investigating issues independently. QUALIFICATIONS / EXPERIENCE Essential: Some experience supporting users in a business environment. Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint). Basic knowledge of Intune or willingness to learn quickly. Understanding of basic networking and device troubleshooting. Desirable: Experience automating tasks with Power Automate or similar tools. Knowledge of security best practices for end-user devices. Exposure to identity management (e.g., Entra ID or Azure AD).

27/05/2026

Full time

ABOUT US Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. ABOUT THE ROLE We're looking for an IT Support Analyst who loves helping people and making technology feel simple. You'll be the first friendly face our team turns to when things go wrong-or when they just need a bit of guidance. You'll help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business. RESPONSIBLTIES End-User Support Act as the first point of contact for all IT queries, delivering a friendly and effective service. Troubleshoot issues with hardware, software, and connectivity for both office and remote users. Support onboarding and offboarding processes, ensuring new joiners are set up for success. Maintain and track IT equipment and assets. CRM, Microsoft 365 & Intune Administration Manage user accounts, licenses, and permissions in Office 365 and Entra ID. Support and maintain endpoint management through Microsoft Intune (Windows and macOS). Help define and improve security baselines for company devices. Support user access, licensing, and permissions across operational platforms, including CRM and telephony systems. Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. Automation & Improvement Use Power Automate to streamline internal processes and reduce manual work. Support documentation of IT processes and contribute to knowledge-sharing materials. Collaborate with other technology teams to improve our service experience Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. FCA COMPLIANCE & CONSUMER DUTY At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves; Identifying and raising risk events in a timely manner when spotted Acting with integrity, skill, care and diligence, and treating customers fairly at all times. Completing mandatory training within allotted deadline Championing policy governance and compliance awareness Following the FCA Conduct Rules; You must act with integrity You must act with due skill, care and diligence You must be open and cooperative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct ABOUT YOU You're approachable, patient, and enjoy solving problems for people. You communicate clearly, translating technical issues into plain English. You take pride in doing things properly and following through until problems are fixed. You're curious about technology and eager to learn about automation, security and systems management. You can prioritise work and stay calm when things get busy. You're comfortable working in ambiguous situations and investigating issues independently. QUALIFICATIONS / EXPERIENCE Essential: Some experience supporting users in a business environment. Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint). Basic knowledge of Intune or willingness to learn quickly. Understanding of basic networking and device troubleshooting. Desirable: Experience automating tasks with Power Automate or similar tools. Knowledge of security best practices for end-user devices. Exposure to identity management (e.g., Entra ID or Azure AD).

1st line IT service desk analyst

Trades Workforce Solutions

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system

27/05/2026

Full time

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system

Factory IT Support Specialist - Production Systems

cameo s.p.a. Leyland, Lancashire

Overview Factory IT Support Analyst - IT Leyland Leyland Full Time Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services - quality and an innovative spirit set us apart. At Dr. Oetker, you can actively shape the future - both yours and ours. We want to be part of something bigger. Don't you? Your Responsibilities Provide hands on IT support for the Leyland manufacturing environment, ensuring reliable operation of shopfloor systems, end user devices, and plant connected IT services to minimise downtime and support safe, efficient production. Manage and prioritise support requests affecting production, warehouse, and factory based users, ensuring incidents are resolved or escalated in line with business impact and operational urgency. Handle support requests in the HelpDesk application. What you bring Team worker. Curious mindset. Drive / Self Motivation / Proactive / "Can Do" attitude. What we offer The Factory IT Support Analyst offers a competitive salary alongside many other benefits. 33 days annual leave (inc bank holidays) which increases with service. Free Life Assurance at 4 times basic annual salary. Enhanced Company Sick Pay. Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution). Private medical insurance (BUPA). Health care Cash Plan Scheme (BUPA). Annual healthy heart MOT's. Enhanced Family Friendly Leave. Free pizzas. Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own. Free tea, coffee and fresh fruit. Free on site parking. Free Wi Fi on site. Employee Referral Scheme £350 - once you know how great it is to work here, you'll want to bring your friends and family! Regular Employee Forums ensuring all employees have a voice. Incentivised employee suggestion scheme. Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, years and beyond! Cycle to Work Scheme. Free eye test vouchers. Equal Opportunity Statement Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity. Dr. Oetker (UK) Limited

27/05/2026

Full time

Overview Factory IT Support Analyst - IT Leyland Leyland Full Time Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services - quality and an innovative spirit set us apart. At Dr. Oetker, you can actively shape the future - both yours and ours. We want to be part of something bigger. Don't you? Your Responsibilities Provide hands on IT support for the Leyland manufacturing environment, ensuring reliable operation of shopfloor systems, end user devices, and plant connected IT services to minimise downtime and support safe, efficient production. Manage and prioritise support requests affecting production, warehouse, and factory based users, ensuring incidents are resolved or escalated in line with business impact and operational urgency. Handle support requests in the HelpDesk application. What you bring Team worker. Curious mindset. Drive / Self Motivation / Proactive / "Can Do" attitude. What we offer The Factory IT Support Analyst offers a competitive salary alongside many other benefits. 33 days annual leave (inc bank holidays) which increases with service. Free Life Assurance at 4 times basic annual salary. Enhanced Company Sick Pay. Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution). Private medical insurance (BUPA). Health care Cash Plan Scheme (BUPA). Annual healthy heart MOT's. Enhanced Family Friendly Leave. Free pizzas. Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own. Free tea, coffee and fresh fruit. Free on site parking. Free Wi Fi on site. Employee Referral Scheme £350 - once you know how great it is to work here, you'll want to bring your friends and family! Regular Employee Forums ensuring all employees have a voice. Incentivised employee suggestion scheme. Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, years and beyond! Cycle to Work Scheme. Free eye test vouchers. Equal Opportunity Statement Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity. Dr. Oetker (UK) Limited

Senior IT Support Engineer - Software Vendor - Internal & Managed Service

Interface Recruitment UK Dunstable, Bedfordshire

Senior IT Support Engineer - Software Vendor - Internal & Managed Service Pension / 33 Days Hols / Profit Share / Free Parking Additional Benefits Work from home 4 days per week Region: Dunstable Due to a retirement, we are currently recruiting for an Infrastructure Engineer to work with a leading software vendor who produce bespoke solutions for the asset and maintenance management sector, working with both large corporate and public sector bodies. As the Infrastructure Engineer you will be responsible for the day-to-day operation and long-term planning of a hybrid infrastructure environment, this will involve: physical and virtual server environments, storage and print infrastructure & end user computing. The work will be varied and include mainly server side tasks with a little desktop thrown in for good measure. The team triage issues 1st line to 3rd line and as such everyone gets to learn and develop skills. Working Days - Monday - Friday (Days) Benefits for the Infrastructure Engineer: 33 days holiday (including bank holidays) Company Shares Profit Share Home working 4 days per week Free parking Pension Scheme Staff referral programme Very secure, long term career path. (Average length of service is 8+ years) Duties of the Infrastructure Engineer: Implement and maintain the site Physical & virtual Server infrastructure. Manage all Networking components including VLANS. Ensure all equipment is suitably protected with appropriate security control measures. Own the management of vulnerabilities and all necessary patching. Maintain and regularly support testing of IT and site plans. Support incremental security improvements. Setting up and managing modern Hyper-V clusters. Maintain accurate records across projects and service items, updating the service desk solution updating tickets and reporting performance. The successful candidate for the Infrastructure Engineers position will have the following experience: Excellent communication & influencing skills; able to demonstrate successful engagement with customers/suppliers at all levels. Ability to work to work collaboratively with colleagues and other team members. Skilled in the use and deployment of Windows Server and AD; VMWare; Veeam Understanding of security controls and requirements for Cyber Essentials+. Candidates must already have the right to work in the UK without restrictions/sponsorship. Expected to comply with the Company's Policies and supporting documentation in respect of Data Protection, Information Security and Confidentiality. Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy Required Title Email Opt-in I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy

27/05/2026

Full time

Senior IT Support Engineer - Software Vendor - Internal & Managed Service Pension / 33 Days Hols / Profit Share / Free Parking Additional Benefits Work from home 4 days per week Region: Dunstable Due to a retirement, we are currently recruiting for an Infrastructure Engineer to work with a leading software vendor who produce bespoke solutions for the asset and maintenance management sector, working with both large corporate and public sector bodies. As the Infrastructure Engineer you will be responsible for the day-to-day operation and long-term planning of a hybrid infrastructure environment, this will involve: physical and virtual server environments, storage and print infrastructure & end user computing. The work will be varied and include mainly server side tasks with a little desktop thrown in for good measure. The team triage issues 1st line to 3rd line and as such everyone gets to learn and develop skills. Working Days - Monday - Friday (Days) Benefits for the Infrastructure Engineer: 33 days holiday (including bank holidays) Company Shares Profit Share Home working 4 days per week Free parking Pension Scheme Staff referral programme Very secure, long term career path. (Average length of service is 8+ years) Duties of the Infrastructure Engineer: Implement and maintain the site Physical & virtual Server infrastructure. Manage all Networking components including VLANS. Ensure all equipment is suitably protected with appropriate security control measures. Own the management of vulnerabilities and all necessary patching. Maintain and regularly support testing of IT and site plans. Support incremental security improvements. Setting up and managing modern Hyper-V clusters. Maintain accurate records across projects and service items, updating the service desk solution updating tickets and reporting performance. The successful candidate for the Infrastructure Engineers position will have the following experience: Excellent communication & influencing skills; able to demonstrate successful engagement with customers/suppliers at all levels. Ability to work to work collaboratively with colleagues and other team members. Skilled in the use and deployment of Windows Server and AD; VMWare; Veeam Understanding of security controls and requirements for Cyber Essentials+. Candidates must already have the right to work in the UK without restrictions/sponsorship. Expected to comply with the Company's Policies and supporting documentation in respect of Data Protection, Information Security and Confidentiality. Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy Required Title Email Opt-in I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy

Hybrid IT Service Desk Analyst - 1st/2nd Line Support

Ryder Reid

Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

27/05/2026

Full time

Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Senior IT Support Engineer - Software Vendor - Internal & Managed Service

Interface Recruitment UK Luton, Bedfordshire

Senior IT Support Engineer - Software Vendor - Internal & Managed Service Pension / 33 Days Hols / Profit Share / Free Parking Additional Benefits Work from home 4 days per week Region: Dunstable Due to a retirement, we are currently recruiting for an Infrastructure Engineer to work with a leading software vendor who produce bespoke solutions for the asset and maintenance management sector, working with both large corporate and public sector bodies. As the Infrastructure Engineer you will be responsible for the day-to-day operation and long-term planning of a hybrid infrastructure environment, this will involve: physical and virtual server environments, storage and print infrastructure & end user computing. The work will be varied and include mainly server side tasks with a little desktop thrown in for good measure. The team triage issues 1st line to 3rd line and as such everyone gets to learn and develop skills. Working Days - Monday - Friday (Days) Benefits for the Infrastructure Engineer: 33 days holiday (including bank holidays) Company Shares Profit Share Home working 4 days per week Free parking Pension Scheme Staff referral programme Very secure, long term career path. (Average length of service is 8+ years) Duties of the Infrastructure Engineer: Implement and maintain the site Physical & virtual Server infrastructure. Manage all Networking components including VLANS. Ensure all equipment is suitably protected with appropriate security control measures. Own the management of vulnerabilities and all necessary patching. Maintain and regularly support testing of IT and site plans. Support incremental security improvements. Setting up and managing modern Hyper-V clusters. Maintain accurate records across projects and service items, updating the service desk solution updating tickets and reporting performance. The successful candidate for the Infrastructure Engineers position will have the following experience: Excellent communication & influencing skills; able to demonstrate successful engagement with customers/suppliers at all levels. Ability to work to work collaboratively with colleagues and other team members. Skilled in the use and deployment of Windows Server and AD; VMWare; Veeam Understanding of security controls and requirements for Cyber Essentials+. Candidates must already have the right to work in the UK without restrictions/sponsorship. Expected to comply with the Company's Policies and supporting documentation in respect of Data Protection, Information Security and Confidentiality. Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy Required Title Email Opt-in I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy

27/05/2026

Full time

Senior IT Support Engineer - Software Vendor - Internal & Managed Service Pension / 33 Days Hols / Profit Share / Free Parking Additional Benefits Work from home 4 days per week Region: Dunstable Due to a retirement, we are currently recruiting for an Infrastructure Engineer to work with a leading software vendor who produce bespoke solutions for the asset and maintenance management sector, working with both large corporate and public sector bodies. As the Infrastructure Engineer you will be responsible for the day-to-day operation and long-term planning of a hybrid infrastructure environment, this will involve: physical and virtual server environments, storage and print infrastructure & end user computing. The work will be varied and include mainly server side tasks with a little desktop thrown in for good measure. The team triage issues 1st line to 3rd line and as such everyone gets to learn and develop skills. Working Days - Monday - Friday (Days) Benefits for the Infrastructure Engineer: 33 days holiday (including bank holidays) Company Shares Profit Share Home working 4 days per week Free parking Pension Scheme Staff referral programme Very secure, long term career path. (Average length of service is 8+ years) Duties of the Infrastructure Engineer: Implement and maintain the site Physical & virtual Server infrastructure. Manage all Networking components including VLANS. Ensure all equipment is suitably protected with appropriate security control measures. Own the management of vulnerabilities and all necessary patching. Maintain and regularly support testing of IT and site plans. Support incremental security improvements. Setting up and managing modern Hyper-V clusters. Maintain accurate records across projects and service items, updating the service desk solution updating tickets and reporting performance. The successful candidate for the Infrastructure Engineers position will have the following experience: Excellent communication & influencing skills; able to demonstrate successful engagement with customers/suppliers at all levels. Ability to work to work collaboratively with colleagues and other team members. Skilled in the use and deployment of Windows Server and AD; VMWare; Veeam Understanding of security controls and requirements for Cyber Essentials+. Candidates must already have the right to work in the UK without restrictions/sponsorship. Expected to comply with the Company's Policies and supporting documentation in respect of Data Protection, Information Security and Confidentiality. Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy Required Title Email Opt-in I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface. Read our Privacy Policy

Graduate IT Support Analyst - On-Site, Chelmsford

United Cerebral Palsy of Georgia Chelmsford, Essex

WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to) Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.

27/05/2026

Full time

WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to) Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.

1ST Line IT Support

Sterling Cross Ltd Inverness, Highland

A well-established national organisation is looking for an IT Support Analyst - 1st Line to join its support team based in Inverness. This is a varied and fast-paced role providing first-line technical support across a multi-site business environment. Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems. Experience with remote support tools and basic networking concepts would be advantageous. This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment. Person specification Previous experience within a 1st line IT support, helpdesk or service desk environment Confident acting as a first point of contact for technical support queries Experience triaging, prioritising and managing support tickets effectively Experience using remote support tools and ticketing systems would be advantageous Candidates must have full right to work in the UK, as visa sponsorship is not available for this position. Benefits Pension scheme Retain discounts & savings Staff lottery Wellbeing support Full training & development

27/05/2026

Full time

A well-established national organisation is looking for an IT Support Analyst - 1st Line to join its support team based in Inverness. This is a varied and fast-paced role providing first-line technical support across a multi-site business environment. Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems. Experience with remote support tools and basic networking concepts would be advantageous. This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment. Person specification Previous experience within a 1st line IT support, helpdesk or service desk environment Confident acting as a first point of contact for technical support queries Experience triaging, prioritising and managing support tickets effectively Experience using remote support tools and ticketing systems would be advantageous Candidates must have full right to work in the UK, as visa sponsorship is not available for this position. Benefits Pension scheme Retain discounts & savings Staff lottery Wellbeing support Full training & development

Global IT Support Analyst - M365 & Azure Expert

Fever-Tree Ltd

Fever-Tree Ltd is seeking an IT Support Analyst to join their Global Technology team. This role requires a passion for technology and a commitment to delivering excellent service. You will be the first line of support for users globally, managing requests and ensuring a smooth technical experience for all. The ideal candidate will have hands-on experience in IT support, day one capability in M365 and Azure cloud services, and excellent customer service skills. Join Fever-Tree for a rewarding role in an innovative and fast-paced environment.

27/05/2026

Full time

Fever-Tree Ltd is seeking an IT Support Analyst to join their Global Technology team. This role requires a passion for technology and a commitment to delivering excellent service. You will be the first line of support for users globally, managing requests and ensuring a smooth technical experience for all. The ideal candidate will have hands-on experience in IT support, day one capability in M365 and Azure cloud services, and excellent customer service skills. Join Fever-Tree for a rewarding role in an innovative and fast-paced environment.

Cyber Risk and Compliance Specialist. Job in London LilyLifestyle Jobs

United Cerebral Palsy of Georgia

Are you a risk professional with a knack for bridging the gap between technical security and business compliance? We are looking for a Compliance Specialist to join our Risk, Legal, and Regulatory Affairs function. In this role, you will play a pivotal part in safeguarding the organization by identifying and managing a broad spectrum of risks, with a specific focus on leading our cyber security vulnerability management efforts. The Role You will support the design and delivery of compliance activities, ensuring that regulatory, operational, and cyber risks are mitigated effectively. You will act as a key advisor, translating complex technical or regulatory issues into clear business impacts. Key Responsibilities Risk Management: Identify, track, and prioritize risks in line with enterprise frameworks. Vulnerability Coordination: Lead the identification and remediation of cyber security vulnerabilities within agreed timelines. Control Assurance: Design and execute second line monitoring to test control effectiveness and identify gaps. Remediation: Drive the closure of control weaknesses and security gaps by ensuring clear ownership and accountability. Reporting: Produce accurate reporting on risk exposure and remediation progress for senior stakeholders. What We're Looking For We need a structured communicator who can influence stakeholders across legal, security, and technology teams. Your Experience Risk management and compliance frameworks: A strong understanding of risk management and compliance frameworks. Control assurance, monitoring, or audit support: Proven experience in control assurance, monitoring, or audit support. Cyber security risk and vulnerability management practices: Direct knowledge of cyber security risk and vulnerability management practices. Risk prioritization within complex environments: The ability to prioritize risk within complex environments.

27/05/2026

Full time

Are you a risk professional with a knack for bridging the gap between technical security and business compliance? We are looking for a Compliance Specialist to join our Risk, Legal, and Regulatory Affairs function. In this role, you will play a pivotal part in safeguarding the organization by identifying and managing a broad spectrum of risks, with a specific focus on leading our cyber security vulnerability management efforts. The Role You will support the design and delivery of compliance activities, ensuring that regulatory, operational, and cyber risks are mitigated effectively. You will act as a key advisor, translating complex technical or regulatory issues into clear business impacts. Key Responsibilities Risk Management: Identify, track, and prioritize risks in line with enterprise frameworks. Vulnerability Coordination: Lead the identification and remediation of cyber security vulnerabilities within agreed timelines. Control Assurance: Design and execute second line monitoring to test control effectiveness and identify gaps. Remediation: Drive the closure of control weaknesses and security gaps by ensuring clear ownership and accountability. Reporting: Produce accurate reporting on risk exposure and remediation progress for senior stakeholders. What We're Looking For We need a structured communicator who can influence stakeholders across legal, security, and technology teams. Your Experience Risk management and compliance frameworks: A strong understanding of risk management and compliance frameworks. Control assurance, monitoring, or audit support: Proven experience in control assurance, monitoring, or audit support. Cyber security risk and vulnerability management practices: Direct knowledge of cyber security risk and vulnerability management practices. Risk prioritization within complex environments: The ability to prioritize risk within complex environments.

1148 IT Support jobs

What is the average salary for IT Support?

Frequently Asked Questions (FAQs)