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Systems Support Analyst
Reigate and Banstead Borough Council Hybrid, Town Hall Reigate
30/05/2025
Full time
Systems Support Analyst Location: Town Hall, Reigate Salary: £39,183 to £41,925 Contract: Permanent Working Hours: Full time, 36 hours per week   Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety?  Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.   Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.   You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:   with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues integrating diverse back office systems using API’s and webservices creating and managing existing SQL databases writing and maintaining PowerBI reports creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools working with third party software suppliers on upgrade and migration projects troubleshoot third line support calls   You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.   The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.   Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.   Additional Information For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.   We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.   Closing date: 16 June 2025   Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.   See ' Who we are ' as a council, to find out more about us. Click here to view a Job Summary, Person Specification and Employment Pack.
3rd Line ICT Support Engineer
Derbyshire Fire & Rescue Service Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
03/04/2025
Full time
3rd Line ICT Support Engineer Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476). Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire. Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service. As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment. A strong understanding of networking technologies, including switches & firewalls. A strong understanding of Microsoft Windows operating system technologies. A strong understanding of virtualised server and desktop provision. A strong understanding of cloud-based infrastructure. An excellent all-round ICT support understanding and working as part of a busy technical team. Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours. Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost). Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.   To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931   The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.   For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.    
Systems and Technology Officer (Social Housing)
Rise Technical Recruitment Hackney, London
21/06/2025
Full time
Systems and Technology Officer (Social Housing) Stoke Newington, London - hybrid working, at least 2 days per week in the office 39,027 + Holiday + Pension + Great Benefits Do you come from an IT Support background with experience working with housing management systems? Are you looking for a new role working for a well-established housing association in an important role, offering a varied and interesting day-to-day? This stable non-profit organisation, covering roughly 1500 properties across London, offer a tight-knit "family-like" environment. They are looking for a Systems and Technology Officer to join their team. In this role, you will provide first-line support for all technology, systems and devices. You will ensure users are familiar with all our key systems, and that their devices work smoothly and reliably. This role encompasses both that of a systems analyst and a support technician, and is support by an external IT support service. The candidate must have experience working for a housing association so you have experience with housing management systems (ideally Civica Cx). You will have an IT Support background with first and second line and will be approachable, have good attention to detail, and will enjoy helping others. This is a fantastic opportunity to take the next step in your career, joining a stable and established organisation in a technically interesting role. The Role: Provide first-line user support for systems and devices Provide appropriate onboarding, training and support to users Manage the technology ticket system, logging, updating and closing tickets in real time Implement routine system changes and enhancements, including configuration, testing and triage Coordinate system upgrades, including user acceptance testing (UAT) Perform defect management, testing, reporting and resolution The Person: Must have experience working for a housing association IT Support background, 1st/2nd line Experience with housing management systems is essential (ideally with Civica Cx but not required if you have used other similar systems Based in London and commutable to Stoke Newington at least twice per week Reference Number: BBBH(phone number removed)
1st / 2nd Line Support Engineer
In Technology Group City, Manchester
20/06/2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Engineer
In Technology Group Ashton-under-lyne, Lancashire
20/06/2025
Full time
Job Title: 2nd Line IT Engineer Location: Ashton, Manchester Salary: 30,000 - 37,000 (DOE) Work Structure: Hybrid (3/2) after probation We're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently. Key Responsibilities: Deliver 2nd line support to internal users across multiple departments Troubleshoot and resolve hardware, software, and network issues Escalate complex problems to the senior IT team when necessary Support system upgrades, rollouts, and ongoing improvement projects Maintain clear and accurate documentation of incidents and resolutions What We're Looking For: Solid experience in a 2nd line support role within an internal IT environment Strong understanding of Windows OS, Active Directory, and Office 365 Good working knowledge of networking principles (DNS, DHCP, TCP/IP) Familiarity with virtualisation (VMware or Hyper-V) and backup solutions Strong communication skills and a proactive, team-focused attitude What's in It for You: 25 days holiday plus bank holiday Your Birthday off Event days, Volunteer days Annual performance based and company bonus' Supportive, collaborative team culture with training and development On-site parking and convenient local transport links (close to tram stop) This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you. Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Engineer
In Technology Group Chester, Cheshire
20/06/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Support Technician
HUNTER SELECTION Exeter, Devon
20/06/2025
Full time
1st Line Supprt Technician - up to 29,000 I am seeking a 1st line Support Technician to work remotely while occasionaly visiting client sites in the southwest region. The right 1st line Support Technician will be a part of the IT team,you will serve as the initial point of contact for Business clients seeking technical support. In this key role, you'll be responsible for providing prompt, professional, and efficient assistance-either resolving issues directly or escalating them when necessary to ensure swift resolution. Benefits of this role include: Salary up to 29,000 Mileage paid Bank holiday time and a half pay Pension Training and progression opportunities Relaxed Dress Code Private Medical Cover Key Responsibilities Deliver first-line technical assistance via phone, email, and remote tools Monitor and uphold service levels, ensuring timely ticket resolution Travel to client sites when necessary to provide in-person support Accurately log and track support cases using internal systems Diagnose and resolve common issues with hardware, software, and connectivity Escalate more complex matters to second- or third-tier support Adhere to internal procedures for case updates and documentation Maintain and contribute to internal knowledge base and documentation standards Prioritise clear, professional communication with clients at all times Handle user onboarding/offboarding and initial system setups Act on alerts and system notifications before they develop into larger problems Routinely check system backups and escalate unresolved failures What We're Looking For Essential: At least 1 year of experience in IT support or helpdesk environment Solid understanding of Windows desktop and basic Windows Server functionality Familiarity with Microsoft 365 admin tools (Exchange, SharePoint, Teams) Working knowledge of core networking concepts (e.g., DNS, DHCP, TCP/IP) Excellent communication, both written and verbal Ability to juggle multiple support tickets and remain calm under pressure Strong troubleshooting mindset with good attention to detail Valid UK driving licence and access to a vehicle Capable of working independently and travelling when needed Desirable: Background in a multi-client or MSP setting Experience with ticket management platforms Exposure to monitoring and management tools Awareness of AD, Entra ID, and basic Group Policy functions Certifications such as CompTIA A+ or Microsoft Fundamentals VOIP experience (preferably 3CX or equivalent systems) This is an excellent role with a fantastic client-apply today to avoid missing out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
BPM Developer
Adecco City, London
20/06/2025
Contractor
A leading Financial Services client is seeking to recruit a BPM Developer on an initial 6 month contract to be based in London on a hybrid basis, 3 days per week. You will be responsible for the development and support of Business applications using Opentext MBPM (Metastorm), MS .Net platform with C#, JavaScript and Oracle SQL Tasks include understanding business requirements, designing applications / workflows in Opentext MBPM (Metastorm), business data analysis, programming in Visual C#.NET using both Oracle and SQL Server database and APIs, Unit testing, Quality Assurance (QA), Implementation, Production and Disaster Recovery environments supporting users and preparing documents. Along with the application development, this role will also include supporting the existing Opentext MBPM (Metastorm)applications. General IT Support to maintain environments where applications are running will be also essential.
IT Technician
Fortune Brands Innovations Biggin Hill, Kent
20/06/2025
Full time
Are you passionate about technology? Do you thrive in a dynamic environment where innovation is key? Are you looking for an opportunity that can elevate your IT career? We are currently looking for an enthusiastic IT Technician to join our busy team in Westerham - TN16. As an IT Technician, you will play a vital role in supporting our IT infrastructure, catering to both local and remote users across our EMEAA operations. Your responsibilities will include managing helpdesk queries, maintaining IT systems, and documenting processes to ensure seamless day-to-day IT operations. You will be integral in troubleshooting issues, implementing solutions, and educating users on new technologies, making a significant impact on our team's effectiveness and efficiency. Hours of Work: This is a permanent, full-time position. IT Technician Requirements: Experience with Microsoft Server (install, AD, remote admin, configuration, security) Basic knowledge of networking and switch configuration Experience with Windows 10/11 and the Microsoft 365 suite (including Teams) Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems Excellent problem-solving skills and a proactive, solutions-focused mindset Ability to multitask and remain calm under pressure Two or more years of relevant education (ideally in Computer Science) Two or more years of experience in a similar IT support role Strong communication and interpersonal skills to support users at all levelsIT Technician Benefits: 33 days holiday (inclusive of Bank Holidays) Annual Incentive Plan Bonus Structure Health & Wellbeing Programme + Health Cash Plan Life Assurance & Pension Plan Flexible Working Model Employee Assistance Programme High Street Reward Scheme Eye Care Support for Frequent Screen Users Refer a Friend Programme Free Parking Employee Recognition ProgrammeMeet the Organisation: Who We Are and What We Do Fortune Brands Innovations is a US-based company listed on the New York Stock Exchange, renowned for our diverse portfolio of high-quality kitchen and bathroom brands. Our commitment to design, innovation, and craftsmanship is reflected in the exceptional products we deliver. With over 600 dedicated employees and a new state-of-the-art facility at the i54 Business Park in Wolverhampton, we're excited to continue expanding our influence in the industry. If you think you are suitable for this IT Technician role, please apply now! Don t miss the chance to be part of a team that s shaping the future of technology in the home improvement sector!
Senior IT Field Delivery Engineer
Verelogic Dundee, Angus
20/06/2025
Full time
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
1st Line Support Technician
Comprendo ltd Cross Hills, Yorkshire
20/06/2025
Full time
Job Title: 1st Line Support technician Location: Crosshills, BD20 8TA Salary: 25,000 starting salary though with a review after probation and a review annually Position: Permanent Full/Part time (Flexible Hours available) The company are currently looking for a 1st Line Support technician to join their small but growing business. The right candidate must be reliable, hardworking, be self-motivated and have a keen interest in IT. We are very much a team here and the successful applicant must be able to work well with others and be willing to go that extra mile when needed. Good communication skills are vital as the candidate would be dealing with users both over the phone and in face to face situations. The role will involve working with several different systems and software platforms such as Microsoft Windows, MacOS, Linux, Microsoft 365, Microsoft Office, Windows Server, Active Directory, Microsoft Exchange, VMware, Hyper-V, and VOIP. Experience with basic hardware, software, and networking is essential. Experience with any additional platforms would be advantageous. Day to day duties will involve answering the phone / support emails and dealing the support issues and logging them into a helpdesk system. Therefore, being organised and being able to prioritize work load is a must. Site visits will need to be made to various clients up and down the country so applicant must be prepared to travel. There will also be some admin and office duties such as ordering hardware and software, and organizing deliveries and collections to client's sites. Hours of work are generally between 9:00am and 5:30pm Monday to Friday however given the nature of the business the applicant needs to be flexible as sometimes earlier starts and evening or weekend work are required. Benefits include out of hours work incentive and a regular pay review. Ideal candidate would have full UK Driving Licence or be in process of obtaining one. Qualifications required: Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English. Either College level IT qualification or relevant work experience. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Hosted Technical Support Engineer may also be considered for this role.
Service Desk Analyst
Pro-Connexions Batley, Yorkshire
20/06/2025
Full time
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Analyst
Pro-Connexions City, Manchester
20/06/2025
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
2nd Line Support Team Leader
Futures Harpurhey, Manchester
20/06/2025
Full time
Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and Police organisations, not to mention central government and Defense institutions. We are currently supporting policing and security operations in Greater Manchester as the city looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support Team to ensure timely resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure availability and performance. Oversee patch management, system monitoring, and secure configuration of systems. Systems & Infrastructure Administration Oversee administration of inhouse systems and residual infrastructure. Monitor antivirus, malware, and storage solutions; respond to security events and system audits. Ensure secure remote and on-site access to infrastructure by third parties. Coordinate hardware and infrastructure upgrades in collaboration with suppliers. Supplier & Service Integration Collaborate with Managed Service Providers to ensure delivery of installations, maintenance, and incident resolution. Ensure compliance with Service Integration and Management (SIAM) standards across vendors. Maintain accurate documentation and knowledge bases for service continuity. Collaboration & Stakeholder Engagement Work with departments and Specialist Units to align IT services with operational needs. Represent the Support Lead in cross-functional meetings and projects. Escalate performance concerns and provide support in audits, investigations, and strategic planning. Security, Risk & Business Continuity Enforce IT security policies, manage risk, and oversee secure equipment decommissioning. Ensure all system changes comply with service continuity and security protocols. Contribute to service recovery and long-term risk mitigation strategies. Budget & Governance Manage 3rd line support budget, including forecasting and expenditure tracking. Support the overall IT and Digital budget planning through reporting and performance insights. Drive continuous improvement initiatives and contribute to governance forums. Qualifications & Experience Essential: Degree or equivalent experience in IT. Extensive experience in senior technical support and team leadership roles. Proven ability to manage complex vendor relationships and conflicting priorities. Experience with Microsoft technologies, end-user and infrastructure hardware, network storage, and software packaging. Strong track record in implementing processes, service standards, and managing technical evaluations. Desirable: ITIL V4 Foundation Certification. Knowledge of radio systems and secure communications networks. Key Skills Strong leadership, people management, and decision-making skills. Excellent communication, stakeholder engagement, and problem-solving abilities. Proficiency with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators
IT Specialist
Morson Talent
20/06/2025
Contractor
IT Support Engineer (2nd/3rd Line) Nuclear Site Support Based Somerset (5 days a week on site) Rate - £(Apply online only)/day inside IR35 Length 6 months with possible extension to 12 months Must be eligible for SC clearance Key Responsibilities: Ensure a Safe Working Environment: Maintain strict adherence to site safety protocols and regulatory compliance while operating within the Nuclear Site IT Services Support function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software, hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility. Must be capable of working independently, and external vendors, and ensuring IT support aligns with critical operational timelines.
IT Windows 11 Rollout Specialist
Huntress - Maidstone Kings Hill, Kent
20/06/2025
Seasonal
IT Deployment Specialist - Windows 11 & Mobile Device Rollout West Malling Hours - 37 hours per week Monday - Friday between 8.00 am - 6.00 pm. Huntress Recruitment is proud to be partnering with a leading organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions for end-users. Key Responsibilities Windows 11 Deployment & Upgrade Physically replace outdated desktops and laptops with new Windows 11 devices. Install and configure Windows 11, ensuring a seamless user experience. Deploy temporary loan equipment during upgrade periods. Migrate applications, user data, and settings efficiently and accurately. Mobile Device Deployment & MDM Migration Replace legacy mobile phones with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for knowledge sharing. User Support & Communication Provide clear, user-friendly communication during deployments. Offer first-line support for minor technical issues post-deployment. Escalate more complex problems to the core IT Support team. About You We're looking for proactive, hands-on IT professionals who thrive in a fast-paced environment and are confident dealing directly with end-users. You'll be a key part of ensuring this high-profile project is delivered successfully and on time. Essential Skills & Experience: Strong experience with Windows OS installations and configurations. Familiarity with device imaging and deployment tools. Experience supporting and setting up mobile devices and MDM solutions. Excellent interpersonal and communication skills. Strong documentation and record-keeping ability. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
IT Field Engineer
Verelogic
20/06/2025
Full time
IT Field Engineer Covering South East Salary: DOE (Security clearance or willingness to apply will be required for this role) Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Practice quick win processes Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals Perform desk-side support to our client's customers as requested Complete part movements (RMA generation and physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines Assist other engineers in the delivery of service to our client's customers Cover site roles as required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time through accurate and quality updates Carry out any other reasonable request from line management Be able to carry out customer rebuilds and desk-side configuration Carry out AV and printer repairs Be able to deliver IMAC projects with minimal supervision Participate in 24/7 coverage via a rota system Act as mentor to Grade 1 through to Grade 3 Engineers May be expected to train on new technologies such as AV or Cisco May be expected to step in for FDM on occasion and/or to project manage Be compliant with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Must be professional and presentable at all times Must have a full UK driving licence where required to perform the role Respond to any requests for information from line management in a timely manner Work a certain amount of overtime when required Be familiar with customer policies and processes where applicable Be approachable and accepting of training requirements related to the role Maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Maintain company assets in good working order and general condition Skills and Experience: Excellent customer-facing skills AV experience Excellent knowledge of common software products Cisco/Sun experience Trained in desktop, laptop, printer, and server support Understanding of key client-specific procedures Knowledge of PC, laptop, printer, and associated peripheral operation
IT Field Delivery Engineer
Verelogic
20/06/2025
Full time
IT Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract. Key Responsibilities: Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our client's customers Cover site roles where required due to planned or unplanned absence Achieve the dynamic KPI targets set for the role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation Deliver IMAC projects with minimal supervision and take the lead when required Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard Carry out any other reasonable requests from line management Participate in 24/7 coverage via a rota system Work a reasonable amount of overtime when required Practice 'Quick Win' processes Act as a mentor to other engineers as needed Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Maintain company assets in good working order and general condition Be familiar with customer policies and processes where applicable Skills and Experience: Must always be professional and presentable Must hold a full UK driving licence Excellent customer-facing skills Self-motivated with strong organisational skills and ability to work unsupervised Possession of, or ability to obtain, relevant technical certifications CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required Ability to work at height and perform varied manual handling activities Demonstrates positive behaviours that support team productivity High standard of communication and interpersonal skills to support colleagues and team members
IT Lead
1 Tech Staffing Ltd City, Manchester
20/06/2025
Full time
IT Lead Manchester (Hybrid) Up to £55,000 Are you ready to step into a high-impact role where your technical expertise and leadership will shape the future of global IT services? We're seeking an IT Lead to oversee our clients enterprise infrastructure and cloud services while leading service excellence across a dynamic, growing organisation. What You ll Be Doing: As their IT Lead, you'll be both a technical authority and a hands-on leader. You ll manage hybrid infrastructure environments, lead cloud transformation initiatives (Azure focus), and provide mentorship to IT support teams globally. This is a key role in driving operational maturity and ensuring consistent delivery of high-quality IT services. Key Responsibilities: Administer and monitor server systems, networks, and cloud environments (Azure focus) Lead and mentor the IT Service Desk team, including escalations and cross-department coordination Configure and maintain software, hardware, cloud services, and security policies (AD, Group Policy, MFA, Conditional Access) Drive improvements in service delivery, system performance, and security compliance (NIST, Cyber Essentials) Support strategic IT projects and platform upgrades (including CI/CD pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What We re Looking For: 5+ years in IT infrastructure/system administration roles Proven leadership or mentorship experience within IT Ops or Service Desk environments Advanced skills in Windows Server, AD, GPO, VMware/Hyper-V, firewalls (FortiGate/WatchGuard) Strong Azure experience especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks) Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection Comfortable in a fast-paced, multi-region environment with occasional travel Experience with Tableau, CI/CD pipelines, ServiceNow or Cherwell, and process automation desirable Why join our clients company? Global reach: Collaborate with diverse teams in the USA, UK, EU, and APAC Strategic impact: Help shape their global IT platform and cloud roadmap Autonomy + Growth: Own critical systems and lead with influence People-first culture: Inclusion, transparency, and development are at the core of our values Career development: Support for certifications (e.g., Azure, ITIL), growth pathways, and mentoring
IT Support Analyst
Conex Europe City, Leeds
20/06/2025
Full time
IT Support Analyst - Global Law firm 33-35k + Bens - Leeds - Office based role. Global law firm have a fantastic opportunity for an IT support specialist to perform a Deskside support role within this successful team. To be successful in this role, you will have at least 3 years' experience in PC helpdesk and support or an equivalent combination of education and experience. You'll also have experience with mobile devices, remote access tools and web conferencing systems Supporting Windows 10 and core application suite, including the Microsoft Suite and the various firm's applications. Good knowledge of Remote Computing, including Zoom, WebEx, Teams. Good PC troubleshooting skills and assist other team members in troubleshooting and diagnosing issues.
Senior IT Technician (Manufacturing)
Avid Personnel Limited Wrexham, Clwyd
20/06/2025
Full time
Senior IT Technician (Manufacturing) £34,000 - £37,000 Noth Wales Permanent We are thrilled to be working alongside our client, a global manufacturing business whose UK site is based in North Wales, for their new Senior IT Technician. As the UK s sole manufacturing facility within their global network, they have been at the forefront of developing and producing high-quality products and solutions for decades. Our client is looking for you to provide expert technical support, oversee critical IT infrastructure, and mentor the junior member of the team to ensure seamless operations. To be successful, you will bring deep expertise in systems administration, network management, and end-user support, paired with a proactive mindset and a passion for continuous improvement. Main Duties and Responsibilities • Provide tier 2 and 3 technical support for hardware, software, and network issues. • Install, configure, and maintain servers, workstations, and network equipment. • Monitor system performance and ensure high availability and reliability of IT services. • Participate in IT projects, including system upgrades, migrations, and deployments. • Maintain and update documentation for systems, processes, and procedures. • Ensure data security and compliance with internal policies and external regulations. • Mentor junior technicians and provide technical guidance to the support team. • Manage and troubleshoot backup systems. • Stay current with emerging technologies and recommend improvements. Technical Skills • Operating Systems: Windows Server (2016/2019/2022), Windows 10/11 • Server Applications: SQL Server • Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and switching • Virtualization & Clustering: Microsoft Hyper-V • Directory Services: Active Directory, Group Policy • Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams • Security Tools: Endpoint protection, MFA • Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions • Scripting & Automation: PowerShell • ITSM Tools: ServiceNow • Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV Qualifications & Experience • Bachelor s degree in information technology, Computer Science, or related field or equivalent experience • 5+ years of experience in IT support or systems administration. • Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus. • Strong analytical, troubleshooting, and communication skills. • Experience in the manufacturing industry and with SAP ERP is advantageous Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management. Hours 36.5 per week, Monday to Friday, with an early finish on a Friday. (Hours are typically Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 13:00) The company reserves the right to alter start and finish times, according to the needs of the business. Benefits Enhanced holiday package, including company shutdowns. Long Service Holiday Increases. Quarterly attendance bonus Company sick pay 6 months at full pay (subject to qualifying period) Learning and Development opportunities Access to My Staff Shop Discount portal on retail, activities, leisure, etc. Subsidised canteen Free parking Salary £34,000 - £37,000 per annum To Apply Please click on the link to apply - ensuring your CV and contact details are completely up to date. I look forward to receiving your application and discussing this role in more detail with you. Thanks Kelly Kelly Newell Manufacturing Divisional Manager Avid Personnel
Service Desk Analyst
Saint-Gobain Loughborough, Leicestershire
20/06/2025
Full time
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
IT Technician (Ad-hoc shifts)
Focus Resourcing Rogerstone, Gwent
20/06/2025
Seasonal
Job Title: On-Site IT Technician (Ad-Hoc) - Sports Fixtures - Newport Location: Newport, South Wales Contract Type: Ad-Hoc (fixtures will be pre-confirmed and will include weekends & evenings). Rate: 15.00 per hour plus holiday pay Start Date: 1st July 2025 About the Role: We're seeking a reliable and tech-savvy On-Site IT Technician to provide ad-hoc support during sports fixtures in Newport . This is a great opportunity for someone with a flexible schedule, a proactive mindset, and a passion for live events and technology. What you'll be doing: Provide on-site IT support before, during, and after live sports events Troubleshoot any IT, AV and POS equipment (e.g., laptops, printers, networking gear, displays, till & card machines) Ensure stable internet connectivity Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a hands-on IT support or technician role Strong knowledge of hardware, networking, and basic AV equipment Ability to work independently under pressure in a live event environment Excellent communication and problem-solving skills Flexible and available for evenings and weekends (schedule of fixtures pre-confirmed) Based in or around Newport with own transport.
Technical Support Engineer
Telent Technology Services Limited Hampton Magna, Warwickshire
20/06/2025
Full time
Technical Support Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys problem-solving and thrives in a team environment. Given the 12-hour shift rotation and the fast-paced nature of the team, it's clear that adaptability and strong communication skills will be key in this position. It would be a perfect fit for someone eager to develop their technical skills while contributing to the team's success. Key Requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
It Support Analyst
Devonshire Hayes Recruitment Specialists Ltd
20/06/2025
Contractor
Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team for an initial 12 month contract. You will be tasked with, Key Responsibilities: Active Directory Management : Provide user account management, group policy administration, and support for Active Directory-related issues. Microsoft 365 Entra : Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality. Laptop Builds & Configurations : Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings. Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365. Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware. Documentation & Reporting : Maintain documentation of troubleshooting steps, technical issues, and configurations. Software & Hardware Installations : Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users. Collaboration : Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary. You will be required to work in the office full time.
IT Operations Specialist - BANKING
Proactive Appointments City, London
20/06/2025
Full time
IT Operations Specialist London Fully onsite initially, then hybrid £40,000 - £48,000 + Benefits IT Operations Specialist Our client is seeking an experienced IT Operations Specialist to join their team. This is an excellent opportunity for a motivated IT professional, ideally within the banking or financial services sector. Key Responsibilities Support the Bank's IT systems and applications in line with established operational standards Provide first-line IT support to users, troubleshooting and resolving technical issues Support and maintain PC networks and IT infrastructure Administer and support Office 365 applications and Microsoft Teams Maintain and support the group AV systems Manage user access, including onboarding and offboarding Oversee mobile device management Perform laptop and desktop imaging using SCCM Support and manage Uniflow printing systems Experience and Skills Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Field Services Engineer
Modern Networks Ltd
20/06/2025
Full time
About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support clients with field visits, predominantly in London and surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Field Engineer
Modern Networks Ltd City, Manchester
20/06/2025
Full time
About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support customers with field visits across the Greater Manchester area, surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Car Allowance Active workplace committees (Social / Wellness)
IT Technician
Rise Technical Recruitment Shaftesbury, Dorset
20/06/2025
Full time
IT Technician Shaftesbury - On-site 28,000 - 33,000 + Training + Holiday + Pension This is an excellent opportunity for an IT Support/Technician to join a well-established manufacturer renowned for its high-quality products, where you will play a key part in day-to-day IT operations. This company is a market-leading manufacturer and is well-established within the FMCG industry, distributing their high-end products nationwide. Operating across 3 UK sites, they are committed to using the latest manufacturing technology to maintain their consistent high quality. In this varied role, you'll provide first-line IT support for hardware and software, including setting up new equipment and users. You'll be responsible for system security, resolving internal IT issues, and escalating any further problems to external support. This also involves monthly system maintenance and planned preventative maintenance (PPM) on factory equipment. The ideal candidate will have good experience with O365 applications and Microsoft Windows desktop, along with knowledge of Microsoft SQL Server. You must also have at least one year of experience in commercial IT support and/or development. Although not essential, it would be highly desirable to have direct experience with Epicor (ERP System), and any knowledge in mapping networks and VLANs with proficiency with VMware and virtual servers would be beneficial. This is a fantastic opportunity for an IT Technician or 1st Line Support Engineer to learn and develop their skills at a market-leading manufacturer. The Role: Provide 1st Line IT support for hardware and software, including new setups. Maintain system security, resolve internal IT issues, and escalate as needed. Conduct monthly system maintenance checks. 5 Days onsite. The Person: Experience with O365, Windows desktop support. Knowledge of Microsoft SQL Server. Minimum of 1 year experience in a relevant role (IT support, IT Technician, 1st Line) Desirable to have previous experience with Epicor ERP, network/VLAN mapping and VMware/virtual servers. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
IT Operations Manager
Harris Hill Charity Recruitment Specialists
20/06/2025
Full time
Are you an experienced IT operations leader passionate about managing robust infrastructure and delivering high-quality support? Harris Hill is working with a respected and impactful non-profit organisation seeking an IT Operations Manager to lead its IT service delivery and infrastructure function. Location: London (with flexible working) In this key role, you will oversee the smooth running of IT operations across a dynamic and mission-driven organisation. You ll be responsible for maintaining and developing the IT infrastructure, managing third-party suppliers, and leading a small, dedicated support team to ensure a seamless IT experience across the organisation. Key Responsibilities: Oversee and maintain the organisation s IT infrastructure, including networks, systems, and cloud-based services. Lead the IT support function, ensuring high-quality, responsive, and proactive service to all users. Manage relationships with external IT service providers and ensure delivery against SLAs. Lead on IT compliance, security, and business continuity. Support the implementation and maintenance of IT policies, procedures, and best practices. Contribute to IT strategy and support digital transformation projects. About you: Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector. Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure), networking, and security. Confident in managing third-party suppliers and contracts. A collaborative and supportive leader with excellent communication skills. Able to balance strategic thinking with hands-on delivery in a fast-paced environment. This is a fantastic opportunity to shape and strengthen IT delivery at an organisation making a meaningful difference. If you re excited by the opportunity to combine technical leadership with purpose-driven work, we d love to hear from you. For more information, please submit your CV to . Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10
Mills Goodwin Talent Network Stonehouse, Gloucestershire
20/06/2025
Full time
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential) An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close to M5 J13. The IT Support Engineer will be part of a collaborative & supportive team of who, provide all aspects of IT support to external clients, primarily in the local, Stroud & Gloucester area; predominantly via remote access with some f2f too. It's a broad, varied & challenging role including:- Providing telephone support to clients, addressing technical issues efficiently and effectively Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors Offering onsite support to resolve hardware and software problems directly at the client's location Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:- Microsoft 365 Admin Center Exchange Admin Center SharePoint Admin Center Endpoint Manager admin Center Microsoft Purview Microsoft 365 Defender Azure Active Directory and Endpoint experience Sound understanding of IPv4 networking. Windows 11 OS Install and Support Microsoft 365 Systems Admin experience Microsoft 365 migration and Implementation experience Knowledge of GDPR Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development. Salary £35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training & career progression etc Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30. The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential)
Senior IT Technician
Proactive Appointments Caterham, Surrey
20/06/2025
Full time
Senior IT Technician Must be eligible for an Enhance DBS - Onsite We are seeking an experienced and dedicated Senior IT Technician to support the smooth and secure operation of digital and technology services across our client in the education sector. Working closely with the IT Manager, you'll play a pivotal role in delivering high-quality technical support and innovation to enhance teaching, learning, and administration. This role requires a proactive, solution-focused individual who is passionate about providing exceptional IT support and who thrives in a busy educational environment. Key Responsibilities: Ensure the day-to-day availability of digital systems across the school. Provide high-quality support to staff, students, and stakeholders. Assist in the management and administration of Microsoft 365 services and Active Directory. Maintain and support server and client operating systems (Windows). Support the use of technology in the classroom (eg, Microsoft Teams, SharePoint). Maintain secure and effective network infrastructure (eg, VMWare, SCCM, Intune). Uphold safeguarding, data protection, and cybersecurity best practices in all IT operations. Participate in an out-of-hours rota for key school events and on-call support. What We're Looking For: Proven exceptional customer service and interpersonal skills. Strong technical documentation and communication abilities. Demonstrated experience with: Microsoft 365 and Teams administration Azure and on-prem Active Directory, Group Policies SCCM, Intune, Autopilot Windows Server and desktop OS VMWare virtualization Data and cybersecurity protocols Fluent written and spoken English. A proactive, flexible mindset with a commitment to continuous learning. Why apply? Be part of a forward-thinking IT team with a clear vision for digital excellence in education. Work in a supportive, collaborative environment where your ideas and expertise are valued. Opportunities for professional development and training. Senior IT Technician Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Technical Support Engineer - SC Cleared
Experis
20/06/2025
Contractor
IT Technical Support Engineer - SC Cleared Location: Multiple UK Locations Rate: 180 - 200 Per Day (Inside IR35) Contract Length: 6-months with extensions Summary: We're looking for a proactive and detail-oriented IT Technical Support Engineer to join a dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards. Key Responsibilities: Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication. Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures. Coordinate and process hardware disposals in accordance with agreed protocols. Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns. Replenish IT lockers and ensure availability of essential equipment for end users. Identify and escalate service issues or opportunities for improvement to the Team Leader. Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency. What We're Looking For: Experience in IT support, hardware handling, or service desk environments. Strong organisational skills and attention to detail. Ability to follow structured processes and maintain accurate records. Comfortable working independently and as part of a wider support team. Good communication skills and a customer-focused mindset. Contract Details: Location: Multiple UK Locations Rate: 180 - 200 Per Day (Inside IR35) Contract Length: 6-months with extensions Please apply for immediate consideration.
IT Technician
Hays
20/06/2025
Seasonal
IT Technician in a College Your new company A college in Merseyside has approached Hays looking for an Interim IT Technician to start immediately. The college is one of the largest in the Northwest with four outstanding campuses. You will be joining a team of 6 IT professionals and reporting to the head of IT. This role will be on-site 5 days a week. Your new role You will be providing 1st and 2nd line helpdesk support, assisting with hardware and software problems and technical support functions for the local area network (LAN) and wide area network (WAN). Responsibilities To provide 1st & 2nd line technical support; answering support queries and users in the use of computers and IT-enabled equipment. To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements. Respond to enquiries from clients and help them resolve any hardware or software problems. To log all new calls on the call logging system, maintain a log of any software or hardware problems detected within the helpdesk and analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness. To work effectively within a team and ensure that agreed targets are met, qualitative standards achieved, and staffing/scheduling models are guaranteed to provide effective coverage for the business. What you'll need to succeed In order to succeed, you will need : Experience of working in an IT support role (Education desirable) IT qualification Enhanced DBS Good customer service skills What you'll get in return In return, you will be paid a competitive daily rate of £125- £140 umbrella per day. You will have a dedicated consultant a Hays will assist with compliance, paperwork and payments. You will become part of a great team and have guidance from the Head Of IT. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Software Engineer
Synergy Resourcing Solutions Limited Cringleford, Norfolk
20/06/2025
Full time
Join the accomplished development team and play a pivotal role in helping businesses thrive with custom systems. Our client, a leading bespoke development company in Norwich, boasts over 18 years of experience supporting businesses of all sizes in the UK and globally and, due to their impressive growth, they seek a skilled and talented Laravel Developer to fuel their continued success. This is office based 5 days a week in Norwich. What You'll Do: Dive into diverse projects: Craft clean, stable code across various bespoke systems for clients. Full project lifecycle ownership: Be involved from conception to completion, shaping the future of these client-centric solutions. Many hands make light work: Collaborate closely with your team of experienced developers to deliver exceptional IT support and ensure client satisfaction. What You Bring: A passion for Laravel: Proven experience with Laravel and Object-Oriented PHP is essential. Database fluency: Speak the languages of MySQL and MSSQL fluently. UI maestro: Wield your skills in HTML5, CSS3, and JavaScript to bring interfaces to life. Communication is key: Excellent communication, problem-solving, and time management skills are a must. Why You'll Love It: Supportive and forward-thinking team: Learn and grow alongside seasoned developers in a collaborative and encouraging environment. Dynamic applications, real-world impact: See your work directly benefit businesses and contribute to their success. Work on yourself: Take 1 day during the week to focus on personal projects. Apply to learn more about the role and opportunity.
2nd line project engineer
Interaction Recruitment Borehamwood, Hertfordshire
20/06/2025
Full time
Job Title: Projects engineer 2nd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 45k per annum DOE Benefits: 25 + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
1st Line IT Support
Huntress - Maidstone Rochester, Kent
20/06/2025
Full time
1st Line IT Support Salary between 25,000 - 26,000 Hybrid Working will be available once training has been completed, please only apply if you are based in Kent. Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties will include: Analysis, diagnosis and resolution of software and IT issues Setting up new users hardware and applications Provide excellent customer service We are looking for: Highly motivated individual Strong attention to detail Enjoys working in a fast paced environment Strong communication and interpersonal skill Good understanding of IT Systems Previous experience in a similar role (desirable) If you have experience please apply with your CV, for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
2nd Line IT Support
In Technology Group Gillingham, Kent
20/06/2025
Full time
Role: 2nd Line IT Support Location: Gillingham Salary: 35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only . Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online. Support and maintain Active Directory, both on-prem and in Azure. Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs). Administer and support Cisco Meraki infrastructure - firewalls, switches, and WiFi. Manage and support virtualised environments using Hyper-V. Support Windows 10/11 desktop OS environments and end-user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK driving license and willingness to travel regularly between company sites. Strong communication and interpersonal skills. If you are looking for a new challenge in a progressive and growing organisation, look no further than here! Apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior IT Field Delivery Engineer
Verelogic Bracknell, Berkshire
19/06/2025
Full time
Role: Senior IT Field Delivery Engineer Location: Bracknell Role Purpose: This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key Responsibilities: To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals To perform desk-side support to our client as requested Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines Assist other engineers in the delivery of service to our customers Cover site roles where required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates Carry out any other reasonable request from line management Be able to complete customer rebuilds and configuration to desk Will carry out AV repairs and printer repairs Will be able to carry out IMAC projects with little supervision Participate in 24/7 coverage via a rota system Act as mentor to Grades 1 through 3 Engineers May be expected to train on new technologies such as AV or Cisco May be expected to step in for FDM on occasion and/or to project manage Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace Must be professional and presentable at all times Must have full UK driving licence where required to perform the role Respond to any requests for information from line management in a timely manner Work a certain amount of overtime when required Be familiar with our client's policies and processes where applicable To be approachable and accepting of training requirements in relation to the role To maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Company assets to be maintained in good working order and good general condition Practice quick win processes Skills and Experience: Knowledge of PC, laptop, printer and associated peripherals operation Familiarity with key client-specific procedures Trained in desktop/laptop/printers and servers Cisco/Sun Excellent knowledge of common software products AV experience Excellent customer-facing skills SC clearance Technical test score of 85% or above
M365 Support Engineer
83Zero Ltd City, Birmingham
19/06/2025
Full time
M365 Support Engineer - SharePoint & Power Platform Specialist (UK Remote) - 35k - 45k Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we'd love to hear from you! We're working with a forward-thinking Microsoft Solutions Partner that's looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact. Role Overview: As a M365 Support Engineer, you'll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You'll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions. What You'll Be Doing: Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate. Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration. Assisting in the design and deployment of Power Platform solutions to streamline business processes. Supporting end-users and stakeholders with technical guidance and training. Collaborating with 3rd line engineers and consultants on project delivery and escalations. What You'll Need: Solid experience supporting SharePoint Online - including site structure, permissions, and content management. Strong working knowledge of Power Apps and Power Automate - building, maintaining, and troubleshooting apps and flows. Good understanding of the wider Microsoft 365 ecosystem - Teams, OneDrive, Exchange Online, etc. Excellent problem-solving skills and a proactive approach to support. Strong communication and customer service skills. Previous experience in a managed services or consultancy environment is a plus. What's on Offer: Fully remote working (UK-based) Work with a Microsoft Solutions Partner on exciting, varied projects Supportive and collaborative team culture Ongoing training and development opportunities Competitive salary and benefits package Interested? Apply now or get in touch to find out more about this exciting opportunity!
IT Technicians
Connect2Hampshire Colden Common, Hampshire
19/06/2025
Seasonal
Hampshire County Council are undergoing a refresh of IT infrastructure at all sites. About the Role We are looking to fill contract positions to assist with the refresh work and may include other IT Desktop Support duties where the successful applicant has skills/aptitude to fulfil these. The work may involve working at height using a ladder for which training will be provided. Role starting end of July, initially for 3 months with possibility of extension Rates PAYE or via an Umbrella company Ideally a driver and hold a driving license. Travel to local HCC sites will be required, pool car will be available. Essential skills and experience Ability to follow a schedule, follow instructions and complete documented checks Lifting and carrying - be physically fit Desirable Skills and Experience Customer Service Experience of 2nd line Desktop IT Support (Windows 11 and Android operating systems) Experience setting up IT devices into an office environment For mire information please get in touch, (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Service Desk Engineer
In Technology Group Newcastle Upon Tyne, Tyne And Wear
19/06/2025
Full time
Role: Senior IT Engineer Location: Hybrid - Newcastle upon Tyne Salary: 30,000 - 35,000 per annum Are you an experienced IT professional looking to take the next step in your career? We're seeking a Senior IT Engineer to join our growing team and play a key role in developing and enhancing our internal IT operations. This is a fantastic opportunity to work closely with the Director of IT, drive service improvements, and shape the technology landscape of a dynamic and forward-thinking business. In this hands-on role, you'll be responsible for diagnosing and resolving complex issues, implementing high-quality IT solutions, and ensuring a seamless user experience across the organisation. You'll provide 2nd and 3rd line support to end-users both remotely and on-site and be a key contributor to building a robust, secure, and scalable IT environment. Key Responsibilities: Provide responsive and effective IT support, ensuring incidents and requests are resolved in line with SLAs. Manage and track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct root cause analysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team members and contribute to skills development through mentoring and knowledge sharing. About You: Proven experience in a senior IT support role, ideally within a fast-paced environment. Strong working knowledge of Microsoft 365, Windows Server, and desktop support. Hands-on experience with Jira and Confluence administration. Awareness of cyber security best practices and principles. Exposure to Mac OS support and familiarity with AWS environments is advantageous. Excellent problem-solving skills, a proactive attitude, and a genuine enthusiasm for technology. What We Offer: Competitive salary of 30,000- 35,000 per year (based on experience). Hybrid working model (home and Newcastle-based office). On-site parking and a supportive team environment. Opportunities for learning and career progression. Schedule: Monday to Friday Location: Hybrid remote / Office-based in Newcastle upon Tyne In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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