Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch & Ben Lomond, Scotland’s first National Park truly is a magical place.
The role:
We have a rare opportunity for an experienced Information Services Manager to join our small but mighty team, providing ICT & GIS support services for Loch Lomond & the Trossachs National Park. This is an exciting opportunity to join a fast paced and high performing organisation at a truly pivotal moment for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption, and begin planning our new Digital Strategy.
An experienced IT professional, your strategic thinking and adept leadership will come into play. You will turn vision into reality, propelling our organisation forward with your expertise, and drive digital developments, work to leverage the full potential of digital and data services wherever possible, and ensure deadlines are met while infusing every aspect with confidence, credibility, and innovation.
As someone who has a background in a technical ICT/GIS role, you will share ideas, insights, and expertise with key partners, whilst ensuring alignment with the objectives of the public service reform agenda and digital transformation, in coordination with partners within the Nature Division of the Scottish Government.
Responsibilities:
Ensure the seamless provision and continuity of secure and efficient ICT, GIS, telephony, data, web, and intranet systems that align with the business needs of both National Park Authorities. This includes overseeing help desk operations, security, ongoing maintenance, business continuity, and cybersecurity incident response planning, as well as providing advice, expertise, and information concerning ICT, telecommunications, and web infrastructure (including the digital shopfront of the organisation) and oversee the effective monitoring of these systems.
Collaborate with Management Teams to formulate necessary ICT, GIS, telephony, or data strategies and policies. This encompasses substantial contributions to the strategic evolution of our digital services, catering to both internal and external customers.
Ensure management, monitoring, and reporting of all IT, GIS, telephony, and data budgets. Drive continuous enhancements within the sphere of responsibility, overseeing allocation of budgeted resources across both National Park Authorities.
Foster pertinent partnerships and engagement with external entities, particularly among key partner organisations. This collaboration aims to cultivate best practices, facilitate knowledge sharing, and identify avenues for service improvement and enhanced efficiency.
Exhibit an in-depth comprehension of emerging ICT technologies and their application to augment services.
Analyse issues, assess alternatives, and formulate well-structured recommendations.
Champion initiatives to enhance user awareness, encompassing training, to promote more efficient and sustainable utilisation of ICT and GIS systems, data, web infrastructure, and telecommunications.
Oversee the provision and management of effective, secure, and efficient GIS, e-planning systems, and data management services. These services will cater to the organisations’ statutory obligations, as well as support strategic projects and initiatives.
Effectively lead the ICT/GIS teams, ensuring their functions align with business needs and achieve their defined objectives.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable experience of technical strategy development
Demonstrable experience in infrastructure management including networking, server and storage management, firewalls, backup, and recovery
Demonstrable experience in managing Cyber Security systems and adhering to Cyber Security standards such as Cyber Essentials Plus, ISO27001
Excellent project and budget management experience
In depth knowledge of VMware ESXi and VMware Horizon technologies
Experience of managing and developing a M365 Environment
Ability to translate complicated technical information to meet the information needs of a variety of audiences
Articulate with excellent people skills
Ability to work collaboratively within both NPAs and in partnership with others
Good negotiating and contract management skills
Experience in managing Cybersecurity Incident Response Plans
Degree or equivalent in computing or closely related discipline
Full UK driving licence or access to a driver if disability prevents driving
Flexible approach to working hours as evening and weekend working may be required
Ideally, but not essential, you’ll also have:
Experience of MS Exchange 2016 onwards, MS SQL Server 2012 onwards, Windows Server 2016 onwards
Experience with Cisco networking equipment
Experience of managing or delivering GIS or ePlanning services online
Experience of Ordnance Survey and other geographic data management
Experience of developing and implementing data strategies
Experience of working with Scottish Government Digital Service Standards
Mail service administration including SPF, DMARC and DKIM
Excellent troubleshooting skills of DNS, SMTP, DHCP, TCP/IP protocols and routing
Strong knowledge of Windows server based networks including active directory and group policies
Deep understanding of IT security including Firewall technology & VPN connectivity
An understanding of the operation of the statutory planning system
Knowledge of FOI, EIR, DPA, INSPIRE and other relevant data and information-related legislation
An understanding of user needs and using them to design digital services
Membership of appropriate professional body
Cyber Security qualifications
Closing Date: 9:00am, 29 August 2023.
Interview dates are set for w/c 4 September 2023.
Aug 16, 2023
Full time
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch & Ben Lomond, Scotland’s first National Park truly is a magical place.
The role:
We have a rare opportunity for an experienced Information Services Manager to join our small but mighty team, providing ICT & GIS support services for Loch Lomond & the Trossachs National Park. This is an exciting opportunity to join a fast paced and high performing organisation at a truly pivotal moment for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption, and begin planning our new Digital Strategy.
An experienced IT professional, your strategic thinking and adept leadership will come into play. You will turn vision into reality, propelling our organisation forward with your expertise, and drive digital developments, work to leverage the full potential of digital and data services wherever possible, and ensure deadlines are met while infusing every aspect with confidence, credibility, and innovation.
As someone who has a background in a technical ICT/GIS role, you will share ideas, insights, and expertise with key partners, whilst ensuring alignment with the objectives of the public service reform agenda and digital transformation, in coordination with partners within the Nature Division of the Scottish Government.
Responsibilities:
Ensure the seamless provision and continuity of secure and efficient ICT, GIS, telephony, data, web, and intranet systems that align with the business needs of both National Park Authorities. This includes overseeing help desk operations, security, ongoing maintenance, business continuity, and cybersecurity incident response planning, as well as providing advice, expertise, and information concerning ICT, telecommunications, and web infrastructure (including the digital shopfront of the organisation) and oversee the effective monitoring of these systems.
Collaborate with Management Teams to formulate necessary ICT, GIS, telephony, or data strategies and policies. This encompasses substantial contributions to the strategic evolution of our digital services, catering to both internal and external customers.
Ensure management, monitoring, and reporting of all IT, GIS, telephony, and data budgets. Drive continuous enhancements within the sphere of responsibility, overseeing allocation of budgeted resources across both National Park Authorities.
Foster pertinent partnerships and engagement with external entities, particularly among key partner organisations. This collaboration aims to cultivate best practices, facilitate knowledge sharing, and identify avenues for service improvement and enhanced efficiency.
Exhibit an in-depth comprehension of emerging ICT technologies and their application to augment services.
Analyse issues, assess alternatives, and formulate well-structured recommendations.
Champion initiatives to enhance user awareness, encompassing training, to promote more efficient and sustainable utilisation of ICT and GIS systems, data, web infrastructure, and telecommunications.
Oversee the provision and management of effective, secure, and efficient GIS, e-planning systems, and data management services. These services will cater to the organisations’ statutory obligations, as well as support strategic projects and initiatives.
Effectively lead the ICT/GIS teams, ensuring their functions align with business needs and achieve their defined objectives.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable experience of technical strategy development
Demonstrable experience in infrastructure management including networking, server and storage management, firewalls, backup, and recovery
Demonstrable experience in managing Cyber Security systems and adhering to Cyber Security standards such as Cyber Essentials Plus, ISO27001
Excellent project and budget management experience
In depth knowledge of VMware ESXi and VMware Horizon technologies
Experience of managing and developing a M365 Environment
Ability to translate complicated technical information to meet the information needs of a variety of audiences
Articulate with excellent people skills
Ability to work collaboratively within both NPAs and in partnership with others
Good negotiating and contract management skills
Experience in managing Cybersecurity Incident Response Plans
Degree or equivalent in computing or closely related discipline
Full UK driving licence or access to a driver if disability prevents driving
Flexible approach to working hours as evening and weekend working may be required
Ideally, but not essential, you’ll also have:
Experience of MS Exchange 2016 onwards, MS SQL Server 2012 onwards, Windows Server 2016 onwards
Experience with Cisco networking equipment
Experience of managing or delivering GIS or ePlanning services online
Experience of Ordnance Survey and other geographic data management
Experience of developing and implementing data strategies
Experience of working with Scottish Government Digital Service Standards
Mail service administration including SPF, DMARC and DKIM
Excellent troubleshooting skills of DNS, SMTP, DHCP, TCP/IP protocols and routing
Strong knowledge of Windows server based networks including active directory and group policies
Deep understanding of IT security including Firewall technology & VPN connectivity
An understanding of the operation of the statutory planning system
Knowledge of FOI, EIR, DPA, INSPIRE and other relevant data and information-related legislation
An understanding of user needs and using them to design digital services
Membership of appropriate professional body
Cyber Security qualifications
Closing Date: 9:00am, 29 August 2023.
Interview dates are set for w/c 4 September 2023.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
North Yorkshire Citizens Advice and Law Centre
North Yorkshire
Do you have experience of providing IT support and a proven ability to problem solve? Would you thrive as part of an organisation that is helping the community when it is needed the most?
Our service is in demand more than ever before and we are looking for an experienced IT and Infrastructure Engineer to deliver solutions and provide IT support from first point of contact to resolution. This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently.
In return we will offer you a supportive working environment where no two days are the same. You will have the opportunity to use your own initiative and ideas and to develop your career with us.
The role is based in any one of our North Yorkshire offices (Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate, Whitby and Skipton) with some flexibility for home working. You must be willing and able to travel across all North Yorkshire sites.
May 04, 2023
Part time
Do you have experience of providing IT support and a proven ability to problem solve? Would you thrive as part of an organisation that is helping the community when it is needed the most?
Our service is in demand more than ever before and we are looking for an experienced IT and Infrastructure Engineer to deliver solutions and provide IT support from first point of contact to resolution. This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently.
In return we will offer you a supportive working environment where no two days are the same. You will have the opportunity to use your own initiative and ideas and to develop your career with us.
The role is based in any one of our North Yorkshire offices (Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate, Whitby and Skipton) with some flexibility for home working. You must be willing and able to travel across all North Yorkshire sites.
Cloud Support Engineer, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post number: 203407
Job Description
Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.
You will be able to demonstrate knowledge and experience of the following:
Knowledge and experience of the following:
Knowledge and experience of the following:
Experience of supporting Office 365/Microsoft Dynamics 365/SharePoint Online/Web Applications/COTS packages
Experience of working within a Public Cloud Environment.
Understanding of application support and development with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
Knowledge of ITIL Service Management Framework.
Working experience of application lifecycle methodologies.
Experience of Incident, Problem, Change and Release management processes.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Cloud Support Engineer, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post number: 203407
Job Description
Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.
You will be able to demonstrate knowledge and experience of the following:
Knowledge and experience of the following:
Knowledge and experience of the following:
Experience of supporting Office 365/Microsoft Dynamics 365/SharePoint Online/Web Applications/COTS packages
Experience of working within a Public Cloud Environment.
Understanding of application support and development with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
Knowledge of ITIL Service Management Framework.
Working experience of application lifecycle methodologies.
Experience of Incident, Problem, Change and Release management processes.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Jan 04, 2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Technical Engineer - AV Support 12 month contract Watford - 5 days a week in the office £500 per day, inside IR35 Our major client is looking for an experienced candidate to join their team who are currently delivering, maintaining, and optimizing the technology portfolio at cloud scale. This is a service-oriented team aimed at providing extraordinary experiences to thousands of associates, business partners, and application delivery teams across the portfolio. You will support the business community across a variety of IT areas, from escalation and project support, to delivering process improvement initiatives. In this role, you will be responsible for delivering Real Time AV support for the business users when they are utilizing video conferencing facilities across meeting rooms, learning space, and the Auditorium. As the accountable lead for AV within the Watford campus, you will also be responsible for overseeing the operational delivery from third party vendors for AV. Also focusing on continual service improvement opportunities for the AV support model and delivering business training sessions to promote a self-service approach. SKILLS Strong Experience providing technical audio visual support Background in customer facing IT support Experience in continual service improvement/process improvement Strong customer facing skills, with the ability to operate across all levels Experience of ServiceNow and familiar with Incident Management ticketing handling Experience in managing vendor and service delivery teams Knowledge/experience in reporting and data trend analysis Experience leading cross-team work and achieving results through influence more than authority Ability to train and coach both business and IT stakeholders across supported IT systems Does this sound like you? If so, APPLY NOW! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
Aug 18, 2023
Contractor
Technical Engineer - AV Support 12 month contract Watford - 5 days a week in the office £500 per day, inside IR35 Our major client is looking for an experienced candidate to join their team who are currently delivering, maintaining, and optimizing the technology portfolio at cloud scale. This is a service-oriented team aimed at providing extraordinary experiences to thousands of associates, business partners, and application delivery teams across the portfolio. You will support the business community across a variety of IT areas, from escalation and project support, to delivering process improvement initiatives. In this role, you will be responsible for delivering Real Time AV support for the business users when they are utilizing video conferencing facilities across meeting rooms, learning space, and the Auditorium. As the accountable lead for AV within the Watford campus, you will also be responsible for overseeing the operational delivery from third party vendors for AV. Also focusing on continual service improvement opportunities for the AV support model and delivering business training sessions to promote a self-service approach. SKILLS Strong Experience providing technical audio visual support Background in customer facing IT support Experience in continual service improvement/process improvement Strong customer facing skills, with the ability to operate across all levels Experience of ServiceNow and familiar with Incident Management ticketing handling Experience in managing vendor and service delivery teams Knowledge/experience in reporting and data trend analysis Experience leading cross-team work and achieving results through influence more than authority Ability to train and coach both business and IT stakeholders across supported IT systems Does this sound like you? If so, APPLY NOW! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
Ultimaze Ltd trading as TSR Select
Hatfield, Hertfordshire
Our client is a market leading IT support and Managed Service company who are looking to add to their existing team due to their continuing company growth. The role is for are an experienced 2nd Line Engineer for a Hatfield based MSP. The successful candidates will ideally already have some experience of working within the MSP space. The company offers excellent training and career development. They actively encourage the taking of accreditations and allow time during the working week for study plus they offer a great benefits package The role is available now.
Aug 18, 2023
Full time
Our client is a market leading IT support and Managed Service company who are looking to add to their existing team due to their continuing company growth. The role is for are an experienced 2nd Line Engineer for a Hatfield based MSP. The successful candidates will ideally already have some experience of working within the MSP space. The company offers excellent training and career development. They actively encourage the taking of accreditations and allow time during the working week for study plus they offer a great benefits package The role is available now.
Are you looking to further your IT career?
28 days paid holiday, company pension package and paid job specific training.
We're a growing IT business based in Surrey, with two locations, Staines & Bagshot. We're looking for an enthusiastic candidate with a great enjoyment in IT & computers, to provide quality support to our client base, our focus being great customer service and providing 5 star service.
Responsibilities and Duties:
Working hours would be 5 days per week between 9am until 5pm, to include alternate Saturday's with a day off in the week as agreed. You would predominantly being situated at our Bagshot location, however with the flexibility to move between both shops, and to visit clients on-site
Job Summary:
Your position would be an IT support technician, roles would include:
Providing phone and remote support
Repairing computers & laptops
Hardware and software repair
CCTV camera configuration
Network setup and support
Setup of domains, adding & modifying email users and general email support.
Visting clients on-site to resolve issues
Day to day management of the shop including handling payments
Qualifications and Skills:
Good written and verbal communication skills are essential, and a positive, dynamic attitude towards work is vital.
At least 2 years previous IT support and computer repair preferable, including laptop & desktop repair, software troubleshooting (Mainly MS Windows & Office, as well as MacOS), as well as network setup/troubleshooting experience; you must be able to demonstrate any previous experience on the skills evaluation day that will be held.
Does this sound like you or someone you know? If so, we want to hear from you or them... Please get in touch.
Aug 17, 2023
Full time
Are you looking to further your IT career?
28 days paid holiday, company pension package and paid job specific training.
We're a growing IT business based in Surrey, with two locations, Staines & Bagshot. We're looking for an enthusiastic candidate with a great enjoyment in IT & computers, to provide quality support to our client base, our focus being great customer service and providing 5 star service.
Responsibilities and Duties:
Working hours would be 5 days per week between 9am until 5pm, to include alternate Saturday's with a day off in the week as agreed. You would predominantly being situated at our Bagshot location, however with the flexibility to move between both shops, and to visit clients on-site
Job Summary:
Your position would be an IT support technician, roles would include:
Providing phone and remote support
Repairing computers & laptops
Hardware and software repair
CCTV camera configuration
Network setup and support
Setup of domains, adding & modifying email users and general email support.
Visting clients on-site to resolve issues
Day to day management of the shop including handling payments
Qualifications and Skills:
Good written and verbal communication skills are essential, and a positive, dynamic attitude towards work is vital.
At least 2 years previous IT support and computer repair preferable, including laptop & desktop repair, software troubleshooting (Mainly MS Windows & Office, as well as MacOS), as well as network setup/troubleshooting experience; you must be able to demonstrate any previous experience on the skills evaluation day that will be held.
Does this sound like you or someone you know? If so, we want to hear from you or them... Please get in touch.
A small London Law firm who specialises in litigation work is looking to recruit a second Legal IT Support Analyst to join the team. Working in the office 5 days a week as an IT Support Analyst, you will provide support for all IT issues, delivering a hands on service to resolve the issue and if unable to resolve, you will escalate to the 3rd party, keeping the user updated. To apply, you must have some experience of providing IT support within a law firm and have 2 years + experience working as a Helpdesk/Support Analyst, supporting users on Windows, M365 applications, PC hardware, mobile devices and Active Directory administration and knowledge of legal applications such as iManage DMS, BigHand Digital Dictation and Aderant PMS. With this experience, you will be responsible for providing high quality, customer focussed, IT deskside support for the firm's hardware and software implementing new technology as required supporting the meeting rooms conference facilities maintaining asset registers ensuring new joiners are set up in terms of user accounts and have the appropriate IT equipment This role will suit someone who enjoys working 5 days a week in a dynamic office environment and understands what good customer service looks like and is a confident team player who is articulate and happy dealing with all levels of user.
Aug 17, 2023
Full time
A small London Law firm who specialises in litigation work is looking to recruit a second Legal IT Support Analyst to join the team. Working in the office 5 days a week as an IT Support Analyst, you will provide support for all IT issues, delivering a hands on service to resolve the issue and if unable to resolve, you will escalate to the 3rd party, keeping the user updated. To apply, you must have some experience of providing IT support within a law firm and have 2 years + experience working as a Helpdesk/Support Analyst, supporting users on Windows, M365 applications, PC hardware, mobile devices and Active Directory administration and knowledge of legal applications such as iManage DMS, BigHand Digital Dictation and Aderant PMS. With this experience, you will be responsible for providing high quality, customer focussed, IT deskside support for the firm's hardware and software implementing new technology as required supporting the meeting rooms conference facilities maintaining asset registers ensuring new joiners are set up in terms of user accounts and have the appropriate IT equipment This role will suit someone who enjoys working 5 days a week in a dynamic office environment and understands what good customer service looks like and is a confident team player who is articulate and happy dealing with all levels of user.
Network Engineer - Up to £65,000 - London - IT Consultancy My client are a fast growing IT Consultanct/MSP who are based in the City of London provinding IT Support to numerous SME's within the M25. The Role: The purpose of the role is to work as a Network Engineer based in the London office addressing all BAU and project needs from a Network & Security perspective. The role will be based in the engineering team within the support department and you will be reporting into the Head of Support. Essential Skills: Networking - IPv4/DHCP/DNS/Switches Firewall Technologies WANs Data Centre physical skills CCNA/CCNP Solid understanding of Local Area Network, including switching, VLANS and WLANS. 4+ Years experience. This is an excellent opportunity for a successful Network Engineer to work for a high quality IT Company and to grow and develop as an individual. If you are excited by the latest technologies, love to engage with clients and customers and are looking to receive some of the best training available this job may be for you. Apply now for immediate consideration. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology. Send a copy of your CV to: (see below)
Aug 17, 2023
Full time
Network Engineer - Up to £65,000 - London - IT Consultancy My client are a fast growing IT Consultanct/MSP who are based in the City of London provinding IT Support to numerous SME's within the M25. The Role: The purpose of the role is to work as a Network Engineer based in the London office addressing all BAU and project needs from a Network & Security perspective. The role will be based in the engineering team within the support department and you will be reporting into the Head of Support. Essential Skills: Networking - IPv4/DHCP/DNS/Switches Firewall Technologies WANs Data Centre physical skills CCNA/CCNP Solid understanding of Local Area Network, including switching, VLANS and WLANS. 4+ Years experience. This is an excellent opportunity for a successful Network Engineer to work for a high quality IT Company and to grow and develop as an individual. If you are excited by the latest technologies, love to engage with clients and customers and are looking to receive some of the best training available this job may be for you. Apply now for immediate consideration. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology. Send a copy of your CV to: (see below)
Role: Junior Network Engineer Job Type: Full-time / Permanent Salary: £24,000 - £28,000 per year DOE Location: Remote / On the road (Ideally, East Midlands, East Anglia or South East) About: Our client is a dynamic company, established in 2013, known for its flexibility, reliability, and customer-centric approach. Join them to be a key player in maintaining their strong brand image. Responsibilities: -Implement, maintain, and support LAN, WAN, SD-WAN, and WLAN networks. - Handle Project Deployments and IT Support functions. Project Deployments: - Travel across the UK and mainland Europe for client site work. - Project tasks often occur during unconventional hours. - Typically, not more than 7 consecutive nights away. IT Support: - Remotely monitor, troubleshoot, and resolve network issues. - Provide on-site support, including prompt replacement of components. Work Hours: - Average 40 hours per week. - Follow a 4-week rotating schedule, including on-call weeks (1 in 4). - Flexibility required for project work and on-call duties. Location: - Remote working, home office, client sites and on the road. - A valid UK driving license needed. Qualifications and Skills: - SD-WAN (Silverpeak) - LAN (Juniper, Cisco, Meraki) - WLAN (Mist, Cisco, Meraki, Ubiquiti) - SECURITY (Fortigate) - Strong communication, attention to detail, analytical skills. - Experience in IT-related roles, understanding of network protocols. - Network certifications (CCENT, CCNA, CCNP) advantageous. Benefits: - Workplace pension scheme. - Company-branded vehicle and fuel card. - Comprehensive training program for industry qualifications. - Regular reviews and potential for salary increase. - Remote work flexibility. - Yearly bonus To join the team and make a significant impact as a Junior Network Engineer, apply now. Your expertise and dedication will contribute to our client's reputation and success in the industry.
Aug 16, 2023
Full time
Role: Junior Network Engineer Job Type: Full-time / Permanent Salary: £24,000 - £28,000 per year DOE Location: Remote / On the road (Ideally, East Midlands, East Anglia or South East) About: Our client is a dynamic company, established in 2013, known for its flexibility, reliability, and customer-centric approach. Join them to be a key player in maintaining their strong brand image. Responsibilities: -Implement, maintain, and support LAN, WAN, SD-WAN, and WLAN networks. - Handle Project Deployments and IT Support functions. Project Deployments: - Travel across the UK and mainland Europe for client site work. - Project tasks often occur during unconventional hours. - Typically, not more than 7 consecutive nights away. IT Support: - Remotely monitor, troubleshoot, and resolve network issues. - Provide on-site support, including prompt replacement of components. Work Hours: - Average 40 hours per week. - Follow a 4-week rotating schedule, including on-call weeks (1 in 4). - Flexibility required for project work and on-call duties. Location: - Remote working, home office, client sites and on the road. - A valid UK driving license needed. Qualifications and Skills: - SD-WAN (Silverpeak) - LAN (Juniper, Cisco, Meraki) - WLAN (Mist, Cisco, Meraki, Ubiquiti) - SECURITY (Fortigate) - Strong communication, attention to detail, analytical skills. - Experience in IT-related roles, understanding of network protocols. - Network certifications (CCENT, CCNA, CCNP) advantageous. Benefits: - Workplace pension scheme. - Company-branded vehicle and fuel card. - Comprehensive training program for industry qualifications. - Regular reviews and potential for salary increase. - Remote work flexibility. - Yearly bonus To join the team and make a significant impact as a Junior Network Engineer, apply now. Your expertise and dedication will contribute to our client's reputation and success in the industry.
IT Support Technician On-site Hemel Hempstead/Slough We are actively looking to secure a IT Support Technician to join Experis as one of our expert consultants, delivering services to our clients. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. The role The Data Center Technician is responsible for the physical installation, configuration, and maintenance of Servers, networking equipment, and other data center infrastructure. They are the forefront of customer service for the Cloud Data Center and are responsible for first line troubleshooting of customer hardware issues & outages, as well as identify and remediate incidents. The ideal candidate will have a strong understanding of computer hardware and networking concepts, as well as excellent customer service skills. Responsibilities Rack, build, cable, configure, and provision Servers. Rack, cable, and deploy Cisco Layer 2 networking equipment. Troubleshoot, test, quality assurance of server hardware. Professionally resolve customer hardware issues via ticket. Troubleshoot and resolve issues with basic network and operating system installations and configurations. Monitor and assist our automated provisioning system for new server orders. Monitor and escalate issues with customer's Servers as necessary. Troubleshoot distressed hardware such as RAM, CPU, Motherboard, hard drives, for physical damage and testing through automated systems. Required experience University degree or equivalent in IT or related field. A level or equivalent in IT or related field. Strong understanding of computer hardware and networking concepts. Excellent customer service skills. Ability to work independently and as part of a team. Ability to work shift work.
Aug 16, 2023
Full time
IT Support Technician On-site Hemel Hempstead/Slough We are actively looking to secure a IT Support Technician to join Experis as one of our expert consultants, delivering services to our clients. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. The role The Data Center Technician is responsible for the physical installation, configuration, and maintenance of Servers, networking equipment, and other data center infrastructure. They are the forefront of customer service for the Cloud Data Center and are responsible for first line troubleshooting of customer hardware issues & outages, as well as identify and remediate incidents. The ideal candidate will have a strong understanding of computer hardware and networking concepts, as well as excellent customer service skills. Responsibilities Rack, build, cable, configure, and provision Servers. Rack, cable, and deploy Cisco Layer 2 networking equipment. Troubleshoot, test, quality assurance of server hardware. Professionally resolve customer hardware issues via ticket. Troubleshoot and resolve issues with basic network and operating system installations and configurations. Monitor and assist our automated provisioning system for new server orders. Monitor and escalate issues with customer's Servers as necessary. Troubleshoot distressed hardware such as RAM, CPU, Motherboard, hard drives, for physical damage and testing through automated systems. Required experience University degree or equivalent in IT or related field. A level or equivalent in IT or related field. Strong understanding of computer hardware and networking concepts. Excellent customer service skills. Ability to work independently and as part of a team. Ability to work shift work.
We have an exciting job opportunity working in a friendly and supportive team as an IT Support Technician here at Intertrain! You will be responsible for supporting and maintaining end user compute operations. In this pivotal role, you will support the employer businesses in the delivery to our customers, enabling the organisation and building, maintaining, and scaling our existing infrastructure services. You will be based out of Doncaster office at Intertrain therefore it would be ideal if you were based in commutable distance from there. You will be joining Intertrain in this period of a significant growth and expansion and we will be offering a rewarding career path for the right candidate. As part of the City and Guilds, Intertrain was established in 1997 and is the UK's largest commercial railway infrastructure training provider, with training centres across the country. About the role You will work within the IT team to support, maintain and implement end user compute, cloud and SaaS infrastructure. You would need to accurately diagnose technical issues, gathering the necessary information and perform problem solving and troubleshooting using all relevant resources available to you. Our successful candidate will serve as the initial contact for reporting technical issues. You will manage and maintain ticket queues and meet Service Level Agreements for incoming tickets. You will be expected to manage recurring and high-priority incidents to determine the root cause and corrective action. Other duties include building PC's and installations, performing asset management activities and solving issues in operating systems, end user compute and other components. About you You should have extensive IT Support experience across a variety of technologies, excellent problem-solving skills and a natural ability to learn new technology and adapt quickly to change in a fast paced business. You will have exceptional communication skills, both written and verbal able to articulate to fellow employees in a clear, positive and professional manner. Stakeholder management is key in this role, being able to communicate to both technical and non-technical teams. It is mandatory that you must have a full UK Driving license, you may be required to visit other sites across the UK to attend to installations, moves and changes to all IT infrastructure. It important that you adhere to security standards, including Cyber Essentials Plus. You will need to be willing to work out of hours to complete upgrades and patching activities when required. We would love our candidate to have technical skills on Microsoft end user operating systems, Windows Server , Microsoft Exchange and Microsoft SQL server configuration and Antivirus and security platforms (Cisco Umbrella, ESET, Mimecast for example). You must be able to pass an enhanced security check (DBS, nuclear security clearance)
Aug 14, 2023
Full time
We have an exciting job opportunity working in a friendly and supportive team as an IT Support Technician here at Intertrain! You will be responsible for supporting and maintaining end user compute operations. In this pivotal role, you will support the employer businesses in the delivery to our customers, enabling the organisation and building, maintaining, and scaling our existing infrastructure services. You will be based out of Doncaster office at Intertrain therefore it would be ideal if you were based in commutable distance from there. You will be joining Intertrain in this period of a significant growth and expansion and we will be offering a rewarding career path for the right candidate. As part of the City and Guilds, Intertrain was established in 1997 and is the UK's largest commercial railway infrastructure training provider, with training centres across the country. About the role You will work within the IT team to support, maintain and implement end user compute, cloud and SaaS infrastructure. You would need to accurately diagnose technical issues, gathering the necessary information and perform problem solving and troubleshooting using all relevant resources available to you. Our successful candidate will serve as the initial contact for reporting technical issues. You will manage and maintain ticket queues and meet Service Level Agreements for incoming tickets. You will be expected to manage recurring and high-priority incidents to determine the root cause and corrective action. Other duties include building PC's and installations, performing asset management activities and solving issues in operating systems, end user compute and other components. About you You should have extensive IT Support experience across a variety of technologies, excellent problem-solving skills and a natural ability to learn new technology and adapt quickly to change in a fast paced business. You will have exceptional communication skills, both written and verbal able to articulate to fellow employees in a clear, positive and professional manner. Stakeholder management is key in this role, being able to communicate to both technical and non-technical teams. It is mandatory that you must have a full UK Driving license, you may be required to visit other sites across the UK to attend to installations, moves and changes to all IT infrastructure. It important that you adhere to security standards, including Cyber Essentials Plus. You will need to be willing to work out of hours to complete upgrades and patching activities when required. We would love our candidate to have technical skills on Microsoft end user operating systems, Windows Server , Microsoft Exchange and Microsoft SQL server configuration and Antivirus and security platforms (Cisco Umbrella, ESET, Mimecast for example). You must be able to pass an enhanced security check (DBS, nuclear security clearance)
IT Projects Support Officer Location: Newark and /or homeworking (with 1-2 days in Newark) Salary: Up to £26,000 Full Time: 35 Hours Per Week Permanent Benefits: Private medical insurance, staff electric vehicle scheme and generous pension and annual leave entitlement Closing Date for Applications: 7/9/2023 First Interview: 19 September 2023 Second Interview: 21 September 2023 Are you looking for a new challenge and the chance to work in an IT role for one of the UK's best-loved nature charities? Then we have an exciting opportunity for you. Our client are looking for a self-motivated IT project support officer to support their integrations and web platforms with strong customer care and problem-solving skills and a desire to put your abilities to good use for an organisation that is working to combat the climate and nature emergency. Who are our client Our client is a federated movement of 46 charities, supported by a central charity. Together they have more than 911,000 members, 35,000 volunteers and 2,800 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive. Our client care for - and have restored - some of the most special places for wildlife in the UK. Collectively they manage more than 2,300 nature reserves, operate 123 visitor and education centres and own 29 working farms. They undertake research, they stand up for wildlife and wild places under threat, and they help people access nature. The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. The role Working for our client you will be part of the IT team supporting over 100 staff in a hybrid working environment with colleagues spread throughout the UK. This role is hybrid homeworking with 1-2 days per week working from the main office. About You You will have practical experience of working in an IT support environment with knowledge or experience of troubleshooting data integrations, and will have experience of working with APIs in a business process automation context. You will be comfortable working across a broad range of cloud and digital platforms and providing support to end users. As well as a strong technical background, you will be an adept communicator with the ability to explain complex information in simple, clear terms to non-IT personnel. You will be an analytical thinker, with problem solving skills with up-to-date technical knowledge across a broad range of platforms. Most importantly you will be self-motivated with a willingness to develop new skills and make use of new technologies, strong customer care skills and the ability to manage and prioritise workloads to ensure the best outcomes for the organisation and our IT service users. Our client value passion, respect, integrity, trust, pragmatic activism and strength in diversity, and responsibility. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want our people to be as diverse as nature, so they encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities. RSWT take their Safeguarding responsibilities extremely seriously. Please read their commitment statement attached if you would like to find out more. As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. This role may be subject to a DBS check.
Aug 14, 2023
Full time
IT Projects Support Officer Location: Newark and /or homeworking (with 1-2 days in Newark) Salary: Up to £26,000 Full Time: 35 Hours Per Week Permanent Benefits: Private medical insurance, staff electric vehicle scheme and generous pension and annual leave entitlement Closing Date for Applications: 7/9/2023 First Interview: 19 September 2023 Second Interview: 21 September 2023 Are you looking for a new challenge and the chance to work in an IT role for one of the UK's best-loved nature charities? Then we have an exciting opportunity for you. Our client are looking for a self-motivated IT project support officer to support their integrations and web platforms with strong customer care and problem-solving skills and a desire to put your abilities to good use for an organisation that is working to combat the climate and nature emergency. Who are our client Our client is a federated movement of 46 charities, supported by a central charity. Together they have more than 911,000 members, 35,000 volunteers and 2,800 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive. Our client care for - and have restored - some of the most special places for wildlife in the UK. Collectively they manage more than 2,300 nature reserves, operate 123 visitor and education centres and own 29 working farms. They undertake research, they stand up for wildlife and wild places under threat, and they help people access nature. The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. The role Working for our client you will be part of the IT team supporting over 100 staff in a hybrid working environment with colleagues spread throughout the UK. This role is hybrid homeworking with 1-2 days per week working from the main office. About You You will have practical experience of working in an IT support environment with knowledge or experience of troubleshooting data integrations, and will have experience of working with APIs in a business process automation context. You will be comfortable working across a broad range of cloud and digital platforms and providing support to end users. As well as a strong technical background, you will be an adept communicator with the ability to explain complex information in simple, clear terms to non-IT personnel. You will be an analytical thinker, with problem solving skills with up-to-date technical knowledge across a broad range of platforms. Most importantly you will be self-motivated with a willingness to develop new skills and make use of new technologies, strong customer care skills and the ability to manage and prioritise workloads to ensure the best outcomes for the organisation and our IT service users. Our client value passion, respect, integrity, trust, pragmatic activism and strength in diversity, and responsibility. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want our people to be as diverse as nature, so they encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities. RSWT take their Safeguarding responsibilities extremely seriously. Please read their commitment statement attached if you would like to find out more. As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. This role may be subject to a DBS check.
Octopus Computer Associates
Stourbridge, West Midlands
2nd Line AND support AND technician AND escalation AND troubleshooting AND delivery AND peripherals AND installation AND configuration In this role, you will diagnose and resolve technical issues remotely and on-site. You will work closely with our clients to understand their IT needs and provide timely solutions to their problems. Your strong problem-solving skills and technical expertise will be essential in troubleshooting hardware and software issues and network connectivity problems. As a Level 2 IT Support Technician, you will also assist in installing and configuring computer systems, software, and peripherals. You will collaborate with our team to maintain accurate documentation of client systems and provide regular updates to ensure efficient communication and resolution of issues. To excel in this role, you should have a solid understanding of IT systems and be familiar with a wide range of software and hardware. Excellent communication skills and a customer-oriented approach are essential, as you will be interacting with clients on a daily basis. Key Responsibilities: Provide Level 2 technical support to clients, both remotely and on-site Troubleshoot hardware, software, and network connectivity issues Assist in the installation and configuration of computer systems and peripherals Maintain accurate documentation of client systems and provide regular updates
Aug 14, 2023
Full time
2nd Line AND support AND technician AND escalation AND troubleshooting AND delivery AND peripherals AND installation AND configuration In this role, you will diagnose and resolve technical issues remotely and on-site. You will work closely with our clients to understand their IT needs and provide timely solutions to their problems. Your strong problem-solving skills and technical expertise will be essential in troubleshooting hardware and software issues and network connectivity problems. As a Level 2 IT Support Technician, you will also assist in installing and configuring computer systems, software, and peripherals. You will collaborate with our team to maintain accurate documentation of client systems and provide regular updates to ensure efficient communication and resolution of issues. To excel in this role, you should have a solid understanding of IT systems and be familiar with a wide range of software and hardware. Excellent communication skills and a customer-oriented approach are essential, as you will be interacting with clients on a daily basis. Key Responsibilities: Provide Level 2 technical support to clients, both remotely and on-site Troubleshoot hardware, software, and network connectivity issues Assist in the installation and configuration of computer systems and peripherals Maintain accurate documentation of client systems and provide regular updates
IT Service Centre Analyst £30 - 33,000 + benefits London (4 days per week onsite) My client is looking for a service centre analyst /IT support engineer to provide 1st /2nd line support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business. This is 4 days onsite and client facing, so candidates need to be confident dealing with people face to face and proactive and profeesional. Key skills Supporting Microsoft Windows 10 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN Supporting LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Citrix Supporting Printers/Multi-Function Devices It would be advantageous if you had Experience of Intune, LANDesk ServiceDesk, Landesk Total User Management, supporting IOS /Apple devices or Microsoft SCCMThis role would suit candidates used to working in a busy service/contact centre looking to take the next step in their career as the client provides excellent training and career development opportunities.In return they offer a competitive salary and fantastic benefits packs which includes flexible working, 15% pension and a lot more.To apply send your CV for immediate consideration.
Aug 14, 2023
Full time
IT Service Centre Analyst £30 - 33,000 + benefits London (4 days per week onsite) My client is looking for a service centre analyst /IT support engineer to provide 1st /2nd line support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business. This is 4 days onsite and client facing, so candidates need to be confident dealing with people face to face and proactive and profeesional. Key skills Supporting Microsoft Windows 10 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN Supporting LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Citrix Supporting Printers/Multi-Function Devices It would be advantageous if you had Experience of Intune, LANDesk ServiceDesk, Landesk Total User Management, supporting IOS /Apple devices or Microsoft SCCMThis role would suit candidates used to working in a busy service/contact centre looking to take the next step in their career as the client provides excellent training and career development opportunities.In return they offer a competitive salary and fantastic benefits packs which includes flexible working, 15% pension and a lot more.To apply send your CV for immediate consideration.
IT Support, Service Desk, Application Support, fully remote IT Support / Application support specialist required for a leading organisation based in the Southeast - service can be provided on a fully remote basis. The successful applicant will come from a generalist IT support background e.g., Service Desk, Application Support, 2nd/3rd line, Desktop, and be a proven problem solver with the ability to ask questions to resolve issues. Please note engagement is via umbrella company only. Any experience with Appian or AD (Azure Dev Ops) is highly desirable. Also highly desirable is experience hosting training session with peers and team members. Familiarity with Service Now ticketing is essential. Experience supporting MS/Windows operating systems and application essential e.g. O365, Win 10, AD.
Aug 14, 2023
Full time
IT Support, Service Desk, Application Support, fully remote IT Support / Application support specialist required for a leading organisation based in the Southeast - service can be provided on a fully remote basis. The successful applicant will come from a generalist IT support background e.g., Service Desk, Application Support, 2nd/3rd line, Desktop, and be a proven problem solver with the ability to ask questions to resolve issues. Please note engagement is via umbrella company only. Any experience with Appian or AD (Azure Dev Ops) is highly desirable. Also highly desirable is experience hosting training session with peers and team members. Familiarity with Service Now ticketing is essential. Experience supporting MS/Windows operating systems and application essential e.g. O365, Win 10, AD.
Success Recruit are currently working with an industry leading construction company based in Central Essex who are seeking a IT Project Coordinator to expand their operational support in the business. The successful candidate will work closely with the office administration team, supporting with day-to-day IT management as well as reviewing and implementing IT projects that enhance efficiency and productivity within the business. The successful IT Project Coordinator will be expected to: • Demonstrate a passion for a career within IT support / IT project management• Ideally hold a degree within Information technology or business management covering IT modules• Demonstrate strong communication skills & the ability to meet deadlines• Be confident using IT packages and learning new systems The successful IT Project Coordinator will be rewarded with: • The opportunity to join a respected and established growing business• A long-term career opportunity with the ability to progress and develop• Free daily breakfast and lunch provided• Onsite parking and 25 days holiday plus bank holidays Job Description The IT Projects Coordinator will support with driving the success of our client's business forward in Chelmsford and will manage all relationships internally and externally relating to IT support, systems, and project work. Duties include but are not limited to: • Manage the relationship and workload split between the outsourced IT support provider.• Develop a strong understanding of each department and their systems, acting as a data and systems champion.• Train staff to use systems effectively.• Execute projects to implement new systems and improve existing processes once a clear strategy has been established.• Manage the IT budget, including all purchasing activities.• Oversee device and internet security settings to ensure a secure working environment is always managed.• Handle software and license renewals and maintenance.• Maintain accurate asset management records. This will be an excellent opportunity for someone who can demonstrate a passion working within IT, reviewing, and streamlining processes using technology and supporting with day-to-day issues that arise to ensure the business always runs effectively and smoothly. This position will report directly into the Commercial Director who as well as experience is happy to consider a graduate who has some exposure to the workplace and looking to achieve a successful career within a forward thinking business based in IT. Hours: 8am to 5pm - office based full time position Salary: £30,000 - £35,000 DOE Looking to find your dream job? Success Recruit has recently produced a podcast series to help people find their dream job, why not check it out on Spotify, Apple Podcasts or our website.Website Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly! In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.
Aug 13, 2023
Full time
Success Recruit are currently working with an industry leading construction company based in Central Essex who are seeking a IT Project Coordinator to expand their operational support in the business. The successful candidate will work closely with the office administration team, supporting with day-to-day IT management as well as reviewing and implementing IT projects that enhance efficiency and productivity within the business. The successful IT Project Coordinator will be expected to: • Demonstrate a passion for a career within IT support / IT project management• Ideally hold a degree within Information technology or business management covering IT modules• Demonstrate strong communication skills & the ability to meet deadlines• Be confident using IT packages and learning new systems The successful IT Project Coordinator will be rewarded with: • The opportunity to join a respected and established growing business• A long-term career opportunity with the ability to progress and develop• Free daily breakfast and lunch provided• Onsite parking and 25 days holiday plus bank holidays Job Description The IT Projects Coordinator will support with driving the success of our client's business forward in Chelmsford and will manage all relationships internally and externally relating to IT support, systems, and project work. Duties include but are not limited to: • Manage the relationship and workload split between the outsourced IT support provider.• Develop a strong understanding of each department and their systems, acting as a data and systems champion.• Train staff to use systems effectively.• Execute projects to implement new systems and improve existing processes once a clear strategy has been established.• Manage the IT budget, including all purchasing activities.• Oversee device and internet security settings to ensure a secure working environment is always managed.• Handle software and license renewals and maintenance.• Maintain accurate asset management records. This will be an excellent opportunity for someone who can demonstrate a passion working within IT, reviewing, and streamlining processes using technology and supporting with day-to-day issues that arise to ensure the business always runs effectively and smoothly. This position will report directly into the Commercial Director who as well as experience is happy to consider a graduate who has some exposure to the workplace and looking to achieve a successful career within a forward thinking business based in IT. Hours: 8am to 5pm - office based full time position Salary: £30,000 - £35,000 DOE Looking to find your dream job? Success Recruit has recently produced a podcast series to help people find their dream job, why not check it out on Spotify, Apple Podcasts or our website.Website Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly! In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Mar 21, 2022
Full time
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
Mar 03, 2022
Full time
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
What’s the role?
Our client, a global Professional Services firm, are looking for IT Asset Support to join the expanding operations centre.
The role is suited to someone with experience handling IT equipment within an IT support or retail environment. You will provide all account and asset requirements for project contractors, working to pack and ship computers, monitors and peripherals to contractors working from home.
Tell me more
Location : St Albans
Rate : £22,500
Work Pattern : Standard business hours
Start Dates : ASAP
Duration : 23-month contact
Your day-to-day activities
Set up computers to project and user requirements.
Ensure new starters have the correct IT setup in place.
Re-imaging of all returned and in stock computers to ensure they are clean of all previous user, project, and client data.
Assist in checking all stock assets and packaging material to ensure there is always a suitable quantity of kit to enable future demand to be met.
Responsible for the development of new accesses, restrictions, or software technology solutions, within technical standards.
Responsible for the formal testing of changes to existing solutions supported by the testing of new build solutions.
Accountable and responsible for developing and improving relationships with engineering and related functions.
Skills & Experience required:
General computing skills/IT skills and experience within an IT office or IT retail environment.
Individuals must be enthusiastic, driven and take pride in their ability to deliver high quality work.
Ability to remain calm under pressure and handle unhappy clients with professionalism and politeness.
Evidence of a flair for creativity, problem-solving and troubleshooting.
Knowledge of Microsoft Office applications, in particular Microsoft Excel and Microsoft Word.
Enthusiasm for technology and commitment to developing new skills and remaining current with technology trends.
Excellent verbal and written communication skills and ability to convey technical information to non-technical audiences.
Strong collaboration and interpersonal skills.
Outstanding attention to detail and excellent time-management skills.
A can-do attitude and positive approach to working in a fast-paced, client-focussed environment.
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
Jan 07, 2022
Contractor
What’s the role?
Our client, a global Professional Services firm, are looking for IT Asset Support to join the expanding operations centre.
The role is suited to someone with experience handling IT equipment within an IT support or retail environment. You will provide all account and asset requirements for project contractors, working to pack and ship computers, monitors and peripherals to contractors working from home.
Tell me more
Location : St Albans
Rate : £22,500
Work Pattern : Standard business hours
Start Dates : ASAP
Duration : 23-month contact
Your day-to-day activities
Set up computers to project and user requirements.
Ensure new starters have the correct IT setup in place.
Re-imaging of all returned and in stock computers to ensure they are clean of all previous user, project, and client data.
Assist in checking all stock assets and packaging material to ensure there is always a suitable quantity of kit to enable future demand to be met.
Responsible for the development of new accesses, restrictions, or software technology solutions, within technical standards.
Responsible for the formal testing of changes to existing solutions supported by the testing of new build solutions.
Accountable and responsible for developing and improving relationships with engineering and related functions.
Skills & Experience required:
General computing skills/IT skills and experience within an IT office or IT retail environment.
Individuals must be enthusiastic, driven and take pride in their ability to deliver high quality work.
Ability to remain calm under pressure and handle unhappy clients with professionalism and politeness.
Evidence of a flair for creativity, problem-solving and troubleshooting.
Knowledge of Microsoft Office applications, in particular Microsoft Excel and Microsoft Word.
Enthusiasm for technology and commitment to developing new skills and remaining current with technology trends.
Excellent verbal and written communication skills and ability to convey technical information to non-technical audiences.
Strong collaboration and interpersonal skills.
Outstanding attention to detail and excellent time-management skills.
A can-do attitude and positive approach to working in a fast-paced, client-focussed environment.
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
Momenta Group
Liverpool Street Station, London, UK
The Opportunity
Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.
Location:
London – Tower 42.
Reports to:
Head of IT & Infrastructure
Hours:
Full time – 37.5 hours per week
Salary: £32,000 - £35,000
Responsibilities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Requirements:
The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
Previous experience of working in an IT support department
Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
Excellent written, oral communication and interpersonal skills
Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
You will need to show evidence of the following:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
Next steps:
To express your interest in this opportunity, don't delay; please click Apply now
Jan 07, 2022
Full time
The Opportunity
Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.
Location:
London – Tower 42.
Reports to:
Head of IT & Infrastructure
Hours:
Full time – 37.5 hours per week
Salary: £32,000 - £35,000
Responsibilities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Requirements:
The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
Previous experience of working in an IT support department
Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
Excellent written, oral communication and interpersonal skills
Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
You will need to show evidence of the following:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
Next steps:
To express your interest in this opportunity, don't delay; please click Apply now
Advatek is an award-winning next generation IT Services company delivering innovative security, networking, business continuity and cloud infrastructure solutions for businesses and public sector organisations across the UK. This is an exciting opportunity to develop your career by joining a newly formed service desk within an established network engineering and consultancy company. You will be supporting public and private sector including NHS trusts and FTSE 100 companies, delivering first class network support.
This opportunity will also offer superb exposure to new and emerging technologies working alongside highly qualified network and security consultants, and system architects. We offer training and development, giving study time within work hours and covering costs for training and certification. We are firm believers in developing talent and promoting from within, giving you the ability to progress your career to the highest levels within Advatek. This is all within a small but growing team.
Responsibilities will include.
Daily checks of client networks and alerts.
Troubleshooting of network and infrastructure issues.
Taking responsibility and ownership of tasks within an escalation framework.
Client communication over video link, phone and email.
Working alongside routing and security architects to expand knowledge and provide comprehensive support off the back of network projects.
Maintaining of accurate logs and documentation.
Flexible working with some days from home is offered.
Suitable for CCNA or working towads CCNA.
1-2 years experience desirable.
CISCO and Fortinet experiance desirable.
Benefits:
A friendly and supportive working environment
Working with CCIE and similar level archtects, engineers and security proffessionals who will mentor you.
Time provided during work hours to study towards certification
Paid for certification
Exposure to large private and public sector networks
Exposure to cutting edge network and securiy technologies
Flexible working (3/5)
Nov 29, 2021
Full time
Advatek is an award-winning next generation IT Services company delivering innovative security, networking, business continuity and cloud infrastructure solutions for businesses and public sector organisations across the UK. This is an exciting opportunity to develop your career by joining a newly formed service desk within an established network engineering and consultancy company. You will be supporting public and private sector including NHS trusts and FTSE 100 companies, delivering first class network support.
This opportunity will also offer superb exposure to new and emerging technologies working alongside highly qualified network and security consultants, and system architects. We offer training and development, giving study time within work hours and covering costs for training and certification. We are firm believers in developing talent and promoting from within, giving you the ability to progress your career to the highest levels within Advatek. This is all within a small but growing team.
Responsibilities will include.
Daily checks of client networks and alerts.
Troubleshooting of network and infrastructure issues.
Taking responsibility and ownership of tasks within an escalation framework.
Client communication over video link, phone and email.
Working alongside routing and security architects to expand knowledge and provide comprehensive support off the back of network projects.
Maintaining of accurate logs and documentation.
Flexible working with some days from home is offered.
Suitable for CCNA or working towads CCNA.
1-2 years experience desirable.
CISCO and Fortinet experiance desirable.
Benefits:
A friendly and supportive working environment
Working with CCIE and similar level archtects, engineers and security proffessionals who will mentor you.
Time provided during work hours to study towards certification
Paid for certification
Exposure to large private and public sector networks
Exposure to cutting edge network and securiy technologies
Flexible working (3/5)
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Nov 10, 2021
Full time
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Client , is a vital international getaway for the movement of people and trade. Currently they are recruiting a IT Technician for their Busy IT support desk. Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Main Duties will include: To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile. To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolutio and where necessary to escalate to the appropriate third party support provider, individual or team. To monitor system alerts and to ensure escalation to appropriate individual or team. To document and update procedures and resolutions as required. To carryout IT equipment audits as required. To provide maintenance of IT services, to ensure their operation and availability. To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling. To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling. To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of. Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management. Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system. Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage. Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri . Offered salary up to £27k depending on experience. If you are interested and have got relevant experience , please apply . Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Nov 10, 2021
Full time
Our Client , is a vital international getaway for the movement of people and trade. Currently they are recruiting a IT Technician for their Busy IT support desk. Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Main Duties will include: To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile. To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolutio and where necessary to escalate to the appropriate third party support provider, individual or team. To monitor system alerts and to ensure escalation to appropriate individual or team. To document and update procedures and resolutions as required. To carryout IT equipment audits as required. To provide maintenance of IT services, to ensure their operation and availability. To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling. To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling. To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of. Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management. Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system. Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage. Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri . Offered salary up to £27k depending on experience. If you are interested and have got relevant experience , please apply . Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are currently recruiting for a Help Desk Support Manager to oversee an established a client support help desk function for a leading dialler provider in Birmingham with onsite parking and good transport links. The high salary commands experience in managing a help desk support function for the company's existing clients that are spread across various locations in the UK. The operation is open from 8am until 10pm Monday to Friday however your working hours will be the core working hours, 09.00 - 18.00. Help Desk Manager daily duties Manage first and second line client escalations through a centralised ticketing system Allocate work and manage accordingly to service level agreement with all clients Maintain a strong communication strategy with clients and proactive update on upgrades and system changes Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements Organises support, troubleshooting, and repair for dialler and network solutions Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary Establishes relationships with technology and component vendors Oversees IT support department staff, including education, training, and dialler support specialists. Has a thorough understanding of available technology and research to learn about innovative solutions and new releases Benefits Company Salary On-site parking and good transport links Help Desk Manager Requirements Suitable qualifications and experience of managing a help desk function for internal and external clients Experience of managing a 1st and 2nd line support teams Management and allocation of a ticketing system Coaching and developing technicians 12 month experience of managing a help desk functions If you are interested in the position and want to know more please apply with an up to date CV.
Nov 10, 2021
Full time
We are currently recruiting for a Help Desk Support Manager to oversee an established a client support help desk function for a leading dialler provider in Birmingham with onsite parking and good transport links. The high salary commands experience in managing a help desk support function for the company's existing clients that are spread across various locations in the UK. The operation is open from 8am until 10pm Monday to Friday however your working hours will be the core working hours, 09.00 - 18.00. Help Desk Manager daily duties Manage first and second line client escalations through a centralised ticketing system Allocate work and manage accordingly to service level agreement with all clients Maintain a strong communication strategy with clients and proactive update on upgrades and system changes Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements Organises support, troubleshooting, and repair for dialler and network solutions Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary Establishes relationships with technology and component vendors Oversees IT support department staff, including education, training, and dialler support specialists. Has a thorough understanding of available technology and research to learn about innovative solutions and new releases Benefits Company Salary On-site parking and good transport links Help Desk Manager Requirements Suitable qualifications and experience of managing a help desk function for internal and external clients Experience of managing a 1st and 2nd line support teams Management and allocation of a ticketing system Coaching and developing technicians 12 month experience of managing a help desk functions If you are interested in the position and want to know more please apply with an up to date CV.
Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE
Nov 09, 2021
Full time
Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE
As an Network Engineer you will be responsible for managing, building & deploying projects as well as work on challenging and complex problems to help scale and grow the service to meet customer demands. Client Details Michael Page are delighted to be partnering with a well-established Retail Business based in Leeds. Description Key Responsibilities: Help build and operate the Infrastructure environment Interacting with 3rd party vendors on a daily basis Offering comprehensive IT support to users Support users in the use of computer equipment by providing necessary training and advice. Arrange for external support visits whenever problems cannot be resolved in-house. Prioritise and manage multiple open cases and mini projects at one time. Systems monitoring. Administer backups and restores. Establish a good working relationship with stakeholders across the business and 3rd parties. Profile Key Experience: Experience communicating technical concepts to a non-technical audience. Professional experience in networking infrastructure and system integration. Experience with core Internet technologies Experience with IT infrastructure components Experience establishing what drives quality and world-class customer focus and attention to details. Desirable qualifications & skills: Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2). Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers Experience in IT asset management and purchasing Advanced knowledge in handling all common network and Internet protocols Experience with Wireless Local Area Networks (WLAN / WiFi) Proven ability to learn and apply new technology. Job Offer Salary: £33,000 - £38,000 + Bonus + Profit Share
Nov 09, 2021
Full time
As an Network Engineer you will be responsible for managing, building & deploying projects as well as work on challenging and complex problems to help scale and grow the service to meet customer demands. Client Details Michael Page are delighted to be partnering with a well-established Retail Business based in Leeds. Description Key Responsibilities: Help build and operate the Infrastructure environment Interacting with 3rd party vendors on a daily basis Offering comprehensive IT support to users Support users in the use of computer equipment by providing necessary training and advice. Arrange for external support visits whenever problems cannot be resolved in-house. Prioritise and manage multiple open cases and mini projects at one time. Systems monitoring. Administer backups and restores. Establish a good working relationship with stakeholders across the business and 3rd parties. Profile Key Experience: Experience communicating technical concepts to a non-technical audience. Professional experience in networking infrastructure and system integration. Experience with core Internet technologies Experience with IT infrastructure components Experience establishing what drives quality and world-class customer focus and attention to details. Desirable qualifications & skills: Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2). Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers Experience in IT asset management and purchasing Advanced knowledge in handling all common network and Internet protocols Experience with Wireless Local Area Networks (WLAN / WiFi) Proven ability to learn and apply new technology. Job Offer Salary: £33,000 - £38,000 + Bonus + Profit Share
Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Nov 09, 2021
Full time
Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Award winning tech focused law firm is looking for a customer centric Junior IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Nov 09, 2021
Full time
Award winning tech focused law firm is looking for a customer centric Junior IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply
Nov 08, 2021
Contractor
Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply
Concept Resourcing are currently looking to recruit an Experienced IT Support Technician within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing 1st and 2nd line support on servers, network, computing, and AV equipment. You will be required to work alongside the data and project management team to provide bespoke application support and delivering tasks for projects on time. Contract will start ASAP and will be for circa 3 months in duration, with potential extension. Package information: 8:00am - 17:00pm* £170 per day payable via umbrella (inside IR35) EnhanceDBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: Provide 1st and 2nd Line of support for the computing and AV estate Provide 1st line of support for the server and the network infrastructure Manage incidents and problem tickets within agreed SLA's Manage information security incidents within agreed SLA's Support the teaching, operation teams and the pupils Engage with the wider IT team in rolling out new systems Ensure all systems are available, up to date and secure Ensure all systems are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Manage telephony systems Asset and Inventory Register Management The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Supporting client systems, service and deploy computer equipment. Solid experience of networking and switching Experience of Microsoft environment, Office 365 and MS teams, InTune/MDM, AV systems Experience in google gsuite and classroom Be confident with utilizing data incident management systems and providing solution within a timely manner Provide the client with high levels of customer service and have a proven background in doing so. If you are interested in this vacancy please click apply
Nov 08, 2021
Contractor
Concept Resourcing are currently looking to recruit an Experienced IT Support Technician within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing 1st and 2nd line support on servers, network, computing, and AV equipment. You will be required to work alongside the data and project management team to provide bespoke application support and delivering tasks for projects on time. Contract will start ASAP and will be for circa 3 months in duration, with potential extension. Package information: 8:00am - 17:00pm* £170 per day payable via umbrella (inside IR35) EnhanceDBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: Provide 1st and 2nd Line of support for the computing and AV estate Provide 1st line of support for the server and the network infrastructure Manage incidents and problem tickets within agreed SLA's Manage information security incidents within agreed SLA's Support the teaching, operation teams and the pupils Engage with the wider IT team in rolling out new systems Ensure all systems are available, up to date and secure Ensure all systems are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Manage telephony systems Asset and Inventory Register Management The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Supporting client systems, service and deploy computer equipment. Solid experience of networking and switching Experience of Microsoft environment, Office 365 and MS teams, InTune/MDM, AV systems Experience in google gsuite and classroom Be confident with utilizing data incident management systems and providing solution within a timely manner Provide the client with high levels of customer service and have a proven background in doing so. If you are interested in this vacancy please click apply
IT Support & Services Manager - ITIL Location: London Length: Permanent Salary: £40K - £55K Exciting opportunity to work for a highly renowned and expanding Managed Service Provider who partner with global companies to deliver world class technology solutions. This role will be responsible for support the internal business systems, processes and strategically driving and delivering improvements that will be necessary to the growth of the business. The ideal candidate will possess the following: Proven and experienced team leader or manager (3x IT Support Consultant in current team) Experience of supporting modern Microsoft and Cloud based technologies, systems and networking technologies within an ITIL environment Support HR with the onboarding of new starters and drive career development and training within your team Document and communicate all technology services team systems, services, policies, procedures and processes Support ongoing audits eg: ISO27001 and the updating of the Risk Register Own and maintain Service Catalogue Develop strong business relationships with internal stakeholders and external suppliers Career focused Full JD available upon application ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 06, 2021
Full time
IT Support & Services Manager - ITIL Location: London Length: Permanent Salary: £40K - £55K Exciting opportunity to work for a highly renowned and expanding Managed Service Provider who partner with global companies to deliver world class technology solutions. This role will be responsible for support the internal business systems, processes and strategically driving and delivering improvements that will be necessary to the growth of the business. The ideal candidate will possess the following: Proven and experienced team leader or manager (3x IT Support Consultant in current team) Experience of supporting modern Microsoft and Cloud based technologies, systems and networking technologies within an ITIL environment Support HR with the onboarding of new starters and drive career development and training within your team Document and communicate all technology services team systems, services, policies, procedures and processes Support ongoing audits eg: ISO27001 and the updating of the Risk Register Own and maintain Service Catalogue Develop strong business relationships with internal stakeholders and external suppliers Career focused Full JD available upon application ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Installation Engineer (1st line ) Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment. The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow. Key Responsibilities: - Installation of IT Projects both on site and remotely - Traveling to client sites for installation - Responsible for achieving individual and team billable time target - Responsible for providing IT support on site and via telephone and remote support software - Working to a set time scale for Project installation - Windows Server and network troubleshooting - Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge - Liaison with 3rd party software vendors where required - Liaise and offboard project information to the support team Essential Experience & Skills: - Logic problem solving and analytical skills - Proven capability in working to deadlines and recording of time - Sound technical understanding of computer systems (hardware/software), networks etc. - A desire and excitement to learn and understand a vast array of business types, requirements and technologies - Strong communication skills and an ability to explain technical concepts to non-technical end users - 6 months experience in a similar role. Personal Skills: - Time management and logging of time using a CRM - Good customer-facing skills - Excellent problem-solving skills - Strong organisational & documentation skills
Nov 05, 2021
Full time
IT Installation Engineer (1st line ) Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment. The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow. Key Responsibilities: - Installation of IT Projects both on site and remotely - Traveling to client sites for installation - Responsible for achieving individual and team billable time target - Responsible for providing IT support on site and via telephone and remote support software - Working to a set time scale for Project installation - Windows Server and network troubleshooting - Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge - Liaison with 3rd party software vendors where required - Liaise and offboard project information to the support team Essential Experience & Skills: - Logic problem solving and analytical skills - Proven capability in working to deadlines and recording of time - Sound technical understanding of computer systems (hardware/software), networks etc. - A desire and excitement to learn and understand a vast array of business types, requirements and technologies - Strong communication skills and an ability to explain technical concepts to non-technical end users - 6 months experience in a similar role. Personal Skills: - Time management and logging of time using a CRM - Good customer-facing skills - Excellent problem-solving skills - Strong organisational & documentation skills
Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.
Nov 05, 2021
Full time
Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
ARM (Advanced Resource Managers)
Knowsley, Merseyside
Working as part of the EUS IT Support team the Team Leader will act as the focal contact for the service responsible for the support teams' day to day activities and performance, stakeholder management, customer satisfaction, operational alignment, line management and continual service improvement. As an internal EUS IT Support Analyst TL you will support in the delivery of these services to the customer and be expected to perform 20% TL duties. To provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs. Management duty: Responsible for line management of the Internal EUS team Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Scheduling of the support team rota covering days at our sites Support the team with the development of technical skills needed Identify training requirements, provide mentorship to the team and peers in the organization where needed EUS Support: EUS Support is responsible for level 1 and 2 support across a Windows 7/10, Windows Server, Exchange and Active Directory technical environment along with support for scanners and printers and mobile phones. Also supporting Wireless Access Points at height operating a scissor lift. Responsibilities: Responsible for escalation from Service Desk Identify specific nature of user difficulties and provide specific and effective response to solutions Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person or over the telephone Provide desktop support services to defined service levels Interact with other Customer support teams to resolve issues Assist customer end users with day to day desktop needs Monitor, manage and resolve logged issues to a satisfactory resolution Installation and management of peripheral equipment such as printers and scanners Creation of Knowledge Articles and process improvements Ensure regular and timely response based on customer's SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required Build partnerships with users by regularly demonstrating expertise and professionalism Independently assess and effectively respond to users' requests Follow through on commitments made to users Develop and document procedures/technical resolution as part of building a training library Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate Experience: 3-5 years appropriate IT background and experience Line management experience Scissor lift training an advantage, but training will be given Appropriate customer facing/user support experience - level 1 and 2 Demonstrable experience in supporting Windows Server technologies, Exchange, Active Directory, Windows 7/10 Office 2 and Office 365 Hardware, Scanner and Printer support Mobile phone support Understanding of IT workflows/ITIL practices Knowledge and understanding of working to defined SLAs
Nov 05, 2021
Full time
Working as part of the EUS IT Support team the Team Leader will act as the focal contact for the service responsible for the support teams' day to day activities and performance, stakeholder management, customer satisfaction, operational alignment, line management and continual service improvement. As an internal EUS IT Support Analyst TL you will support in the delivery of these services to the customer and be expected to perform 20% TL duties. To provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs. Management duty: Responsible for line management of the Internal EUS team Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Scheduling of the support team rota covering days at our sites Support the team with the development of technical skills needed Identify training requirements, provide mentorship to the team and peers in the organization where needed EUS Support: EUS Support is responsible for level 1 and 2 support across a Windows 7/10, Windows Server, Exchange and Active Directory technical environment along with support for scanners and printers and mobile phones. Also supporting Wireless Access Points at height operating a scissor lift. Responsibilities: Responsible for escalation from Service Desk Identify specific nature of user difficulties and provide specific and effective response to solutions Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person or over the telephone Provide desktop support services to defined service levels Interact with other Customer support teams to resolve issues Assist customer end users with day to day desktop needs Monitor, manage and resolve logged issues to a satisfactory resolution Installation and management of peripheral equipment such as printers and scanners Creation of Knowledge Articles and process improvements Ensure regular and timely response based on customer's SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required Build partnerships with users by regularly demonstrating expertise and professionalism Independently assess and effectively respond to users' requests Follow through on commitments made to users Develop and document procedures/technical resolution as part of building a training library Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate Experience: 3-5 years appropriate IT background and experience Line management experience Scissor lift training an advantage, but training will be given Appropriate customer facing/user support experience - level 1 and 2 Demonstrable experience in supporting Windows Server technologies, Exchange, Active Directory, Windows 7/10 Office 2 and Office 365 Hardware, Scanner and Printer support Mobile phone support Understanding of IT workflows/ITIL practices Knowledge and understanding of working to defined SLAs
IT Support Specialist, Service Desk, Windows 10, 0365 IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365 IT Support Analyst required for a leading finance company based in Crawley. Flexible working Salary: £25,000 Start date: ASAP IT Support Specialist, Service Desk, Windows 10, 0365 A leading organisation within financial services are offering an exciting opportunity for a 1st/2nd line Support Engineer to expand their knowledge within a fast-paced environment. The successful candidate will provide internal support for both software and hardware. Skills and experience required: Previous experience in a similar Service Desk or Desktop/Desk side Support role providing 1st & 2nd Line support Windows 10 Working within the ITIL framework Experience with Active Directory If this role sounds of any interest to you, please contact Sophie Hayes, or please email me at (see below)
Nov 05, 2021
Full time
IT Support Specialist, Service Desk, Windows 10, 0365 IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365 IT Support Analyst required for a leading finance company based in Crawley. Flexible working Salary: £25,000 Start date: ASAP IT Support Specialist, Service Desk, Windows 10, 0365 A leading organisation within financial services are offering an exciting opportunity for a 1st/2nd line Support Engineer to expand their knowledge within a fast-paced environment. The successful candidate will provide internal support for both software and hardware. Skills and experience required: Previous experience in a similar Service Desk or Desktop/Desk side Support role providing 1st & 2nd Line support Windows 10 Working within the ITIL framework Experience with Active Directory If this role sounds of any interest to you, please contact Sophie Hayes, or please email me at (see below)
IT Support Team Leader (Client Infrastructure) Bradford Up to £36,000 Your new role Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects Responsibilities Ensure the IT team of seven deliver IT solutions effectively Implement improvements to client provisioning Support infrastructure and application migrations from the client perspective (Windows and iPad) Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance Purchasing of equipment eg, laptops and home working equipment Create and deliver user training sessions Implement improvements in documentation, processes, and quality control Build a closer relationship between the IT, Change and MDM teams and key stakeholders Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude. Strong communication skills with the ability to discuss technical solutions using basic explanation. Ability to work on own initiative, address and resolve problems in a busy environment. A passion for customer service with an active interest in IT Experience needed Strong IT Infrastructure knowledge (Office 365, SCCM, Intune, PowerShell, Group Policy, Asset Management) Diagnosing and troubleshooting hardware and software Stakeholders Engagement Team Leadership or Management experience Business process experience Active Directory knowledge Windows Server knowledge Strong written/verbal communication What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Nov 05, 2021
Full time
IT Support Team Leader (Client Infrastructure) Bradford Up to £36,000 Your new role Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects Responsibilities Ensure the IT team of seven deliver IT solutions effectively Implement improvements to client provisioning Support infrastructure and application migrations from the client perspective (Windows and iPad) Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance Purchasing of equipment eg, laptops and home working equipment Create and deliver user training sessions Implement improvements in documentation, processes, and quality control Build a closer relationship between the IT, Change and MDM teams and key stakeholders Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude. Strong communication skills with the ability to discuss technical solutions using basic explanation. Ability to work on own initiative, address and resolve problems in a busy environment. A passion for customer service with an active interest in IT Experience needed Strong IT Infrastructure knowledge (Office 365, SCCM, Intune, PowerShell, Group Policy, Asset Management) Diagnosing and troubleshooting hardware and software Stakeholders Engagement Team Leadership or Management experience Business process experience Active Directory knowledge Windows Server knowledge Strong written/verbal communication What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers Salary - £30,000 - £32,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 2nd line IT Service Desk Analyst. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. The Role Act as the 2nd line escalation point for customers following the reporting of incidents, faults and queries Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of problem tickets Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Service Desk experience 2nd line support experience Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Familiar with a range of hardware including Routers and Switches Any relevant qualifications are advantageous Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers
Nov 05, 2021
Full time
2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers Salary - £30,000 - £32,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 2nd line IT Service Desk Analyst. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. The Role Act as the 2nd line escalation point for customers following the reporting of incidents, faults and queries Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of problem tickets Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Service Desk experience 2nd line support experience Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Familiar with a range of hardware including Routers and Switches Any relevant qualifications are advantageous Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers
IT Manager - Digital/BAU/Projects - Felixstowe/Remote IT Support Engineer required for a leading organisation based in Felixstowe, Suffolk, where you will play a key part in the oversight of the IT support provision, provided by a 3rd party supplier, and the internal project delivery for the organisation. Working closely with external IT suppliers to implement technology initiatives, aligned to future business goals and the overall roadmap, you will play a critical role in maturing and adding real value to the organisations IT provision. The role will involve day-to-day end user support, alongside working on IT Projects with 3rd party supplier support. The role can be performed from home, with very occasional travel to the office in Felixstowe. The ideal candidate will have previous 2nd/3rd line IT Support Engineer, preferably with experience of BAU support and also working on IT projects. My client is ideally looking for candidate with good all-round technology expertise, particularly around system upgrades, databases, Servers etc. Key responsibilities To own and manage the IT infrastructure for the organisation, being knowledgeable and experienced enough to provide a suitable to advise on a range of tech, including Servers, Networking, Security & Databases. Provide end user support to a range of internal users, including carrying out system administration functions, system changes & upgrades. Work with suppliers to ensure suitable monitoring and alerting is in place in areas such as capacity, performance, security with appropriate communications and escalation processes as required. Undertake root cause analysis for ongoing incidents, participate in active problem resolution and ensure change management processes are adhered to. Work with the senior leadership team to identify and deliver on the roadmap for IT within the business. Key Skills Previous experience in IT Support/Infrastructure Engineer would be highly valuable for this role. Knowledge of a variety of software, hardware & technologies - including CRM, Servers, Networking, System Changes/Upgrades. Ability to work autonomously, whilst working on a range of tasks and projects. Previous experience working with 3rd party suppliers. A highly effective communicator with a focus on adding value to the business. A problem solver who displays high levels of resilience and has a passion for achieving the right outcomes. Excellent planning and prioritisation skills. Salary The salary my client is offering for this position is between £35,000 and £45,000 per annum, depending on experience, plus excellent benefits. If successful in securing the role, candidates will have to complete a DBS check, due to the nature of the organisations work. Interested?! Send your up to date CV to Kieren McAndrews at Crimson for review
Nov 05, 2021
Full time
IT Manager - Digital/BAU/Projects - Felixstowe/Remote IT Support Engineer required for a leading organisation based in Felixstowe, Suffolk, where you will play a key part in the oversight of the IT support provision, provided by a 3rd party supplier, and the internal project delivery for the organisation. Working closely with external IT suppliers to implement technology initiatives, aligned to future business goals and the overall roadmap, you will play a critical role in maturing and adding real value to the organisations IT provision. The role will involve day-to-day end user support, alongside working on IT Projects with 3rd party supplier support. The role can be performed from home, with very occasional travel to the office in Felixstowe. The ideal candidate will have previous 2nd/3rd line IT Support Engineer, preferably with experience of BAU support and also working on IT projects. My client is ideally looking for candidate with good all-round technology expertise, particularly around system upgrades, databases, Servers etc. Key responsibilities To own and manage the IT infrastructure for the organisation, being knowledgeable and experienced enough to provide a suitable to advise on a range of tech, including Servers, Networking, Security & Databases. Provide end user support to a range of internal users, including carrying out system administration functions, system changes & upgrades. Work with suppliers to ensure suitable monitoring and alerting is in place in areas such as capacity, performance, security with appropriate communications and escalation processes as required. Undertake root cause analysis for ongoing incidents, participate in active problem resolution and ensure change management processes are adhered to. Work with the senior leadership team to identify and deliver on the roadmap for IT within the business. Key Skills Previous experience in IT Support/Infrastructure Engineer would be highly valuable for this role. Knowledge of a variety of software, hardware & technologies - including CRM, Servers, Networking, System Changes/Upgrades. Ability to work autonomously, whilst working on a range of tasks and projects. Previous experience working with 3rd party suppliers. A highly effective communicator with a focus on adding value to the business. A problem solver who displays high levels of resilience and has a passion for achieving the right outcomes. Excellent planning and prioritisation skills. Salary The salary my client is offering for this position is between £35,000 and £45,000 per annum, depending on experience, plus excellent benefits. If successful in securing the role, candidates will have to complete a DBS check, due to the nature of the organisations work. Interested?! Send your up to date CV to Kieren McAndrews at Crimson for review
A contract mobile/telephony support for a public sector client. Mobile Phone Support/IT Support Location: Wakefield (Some local expensed travel) Duration: 6 months (+ extension) Rate: £109.00 - £120.76 per day (umbrella) Industry: Public Sector You will assist with the day to day provision and support of the client's mobile phone and SIM replacement projects. You will: Perform administrative tasks, recording asset information and the update of key critical databases. Ensuring all assets are correctly assigned to cost centres, departments and individuals Provide billing reports Coordinate resources and manage the delivery and replacement of SIMs to end users Providing 1st/2nd line support and resolution of incidents in relation to the project. Fulfilling service requests and keeping up-to-date various inventory and recording systems Travel to Trust sites in support of the project where required Install and configure physical assets (SIM | Smart Phone etc) Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate Sought/Nice to have: Knowledge of Desktop and Mobile devices and operating systems Experience working in a technical support role Experience supporting Android mobile devices (smartphones and tablets) Good Knowledge of both Microsoft Windows and Office applications Experience of ICT service provision in a health care setting Full driving licence and car 1ST LINE, FIRST LINE, SERVICE DESK, DESKTOP, MOBILE, TELEPHONY, ANDROID, SMART PHONE, SIM, PUBLIC SECTOR, GOVERNMENT, ICT, IT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Nov 05, 2021
Contractor
A contract mobile/telephony support for a public sector client. Mobile Phone Support/IT Support Location: Wakefield (Some local expensed travel) Duration: 6 months (+ extension) Rate: £109.00 - £120.76 per day (umbrella) Industry: Public Sector You will assist with the day to day provision and support of the client's mobile phone and SIM replacement projects. You will: Perform administrative tasks, recording asset information and the update of key critical databases. Ensuring all assets are correctly assigned to cost centres, departments and individuals Provide billing reports Coordinate resources and manage the delivery and replacement of SIMs to end users Providing 1st/2nd line support and resolution of incidents in relation to the project. Fulfilling service requests and keeping up-to-date various inventory and recording systems Travel to Trust sites in support of the project where required Install and configure physical assets (SIM | Smart Phone etc) Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate Sought/Nice to have: Knowledge of Desktop and Mobile devices and operating systems Experience working in a technical support role Experience supporting Android mobile devices (smartphones and tablets) Good Knowledge of both Microsoft Windows and Office applications Experience of ICT service provision in a health care setting Full driving licence and car 1ST LINE, FIRST LINE, SERVICE DESK, DESKTOP, MOBILE, TELEPHONY, ANDROID, SMART PHONE, SIM, PUBLIC SECTOR, GOVERNMENT, ICT, IT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.