558 IT Support jobs

2nd Line Support Engineer Up to 35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personality and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 2nd Line Support Engineer Experience: MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 2nd Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

IT SUPPORT TECHNICIAN Are you an IT Support Technician with MSP experience who enjoys solving problems, talking to customers and making technology work for them? We're recruiting for an IT Support Technician (first and second line) to join a friendly and growing service desk team. This is an office-based, hands-on, customer-facing role where you'll provide first and second line support and have the opportunity to develop your technical skills across Microsoft 365, cyber security, cloud services and more. Salary 30K- 34K depending on experience, up to 36K for candidates with strong MSP experience As an IT Support Technician you be doing the following, Providing 1st and 2nd line IT support via telephone and ticketing systems Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues Supporting users with accounts, passwords, MFA and general Microsoft 365 administration Diagnosing issues across devices, networks and cloud services Logging, documenting and escalating tickets where required Keeping customers updated and delivering a friendly, professional service Supporting customer onboarding and occasional visits to customer sites Liaising with third-party suppliers when needed What are we looking for? You'll ideally have some experience in an IT support or service desk environment, together with: Previous experience within an MSP or MSSP environment essential Excellent verbal communication skills and confidence speaking to customers A genuine interest in IT and technology Good troubleshooting skills and attention to detail The ability to manage multiple tickets and priorities calmly A helpful, personable and customer-focused approach A full UK driving licence, or willingness to obtain one Experience with Microsoft 365, basic networking, customer onboarding needed Relevant IT certifications would be beneficial Knowledge of AI governance, Microsoft Power Platform, n8n or Rewst is a bonus - but definitely not a deal-breaker! This is a fantastic opportunity for someone looking to build a long-term career in IT within an established MSP. You'll receive support and development while gaining exposure to Microsoft 365, cyber security, endpoint management, cloud technology and AI-related services. What's on offer: 30,000- 34,000 depending on experience Up to 36,000 for candidates with strong MSP experience Monday-Friday, office-based Private medical insurance Company pension Free on-site parking Occasional flexibility to work from home when needed Genuine opportunities for career development and progression Based in Aldershot, Hampshire with a possible future move to Farnborough

About the opportunity Netcom Training's government-funded Cyber Security course gives you a first step into one of tech's fastest-growing fields. You'll learn how cyber criminals operate and how organisations defend against them, building the foundation for a career keeping data and systems safe. Course details Duration: 10 weeks Format: Online, practical workshops Schedule: Mon-Thu, 6pm-9pm What you'll learn The nature and motives behind cyber crime How to identify different types of threat actors and attack methods Practical cyber security measures to protect systems and data How organisations build and maintain a cyber security strategy Potential roles Information Security Analyst (Junior) Incident Response Analyst (Junior) IT Support Technician/Apprentice Entry-Level Compliance/GRC Assistant What's next Complete this course and you can progress onto our Level 3 Cyber Security Practices course, then onto further technical cyber apprenticeship routes. Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Cost This is a free, government-funded course - nothing to pay!

Systems Engineer Quantum Infrastructure Are you an Infrastructure or Systems Engineer looking for something genuinely different? My client is building some of the world's most advanced quantum computing technology and is looking for a Systems Engineer to help design, build and support the critical infrastructure that powers production-scale quantum computers. This is not a traditional IT support or infrastructure role. You'll be working at the intersection of enterprise infrastructure, automation, networking and cutting-edge scientific hardware, collaborating with world-class engineers, physicists and software developers. The Role You'll play a key role in designing, deploying and maintaining the infrastructure behind highly specialised quantum computing systems, working across Linux, Windows, virtualisation, networking, automation and hardware integration. Responsibilities include: Building and maintaining production infrastructure Configuring Linux and Windows servers Integrating specialist scientific hardware with enterprise infrastructure Managing networking across laboratory and production environments Building and maintaining Infrastructure as Code Automating server deployment and configuration Supporting Kubernetes-based platforms Troubleshooting both infrastructure and hardware issues Working closely with DevOps Engineers, Software Engineers and Quantum Physicists Technology Environment You'll gain exposure to technologies including: Linux Windows Server Kubernetes Dell PowerEdge (R660/R760) Servers VMware / Virtualisation Terraform Ansible Packer Infrastructure as Code Enterprise Networking (Cisco, Aruba, Arista) Alongside traditional infrastructure you'll also work with specialist laboratory equipment including lasers, scientific cameras, sensors and custom hardware. What We're Looking For We're looking for engineers who enjoy building robust, automated infrastructure rather than simply supporting it. You'll ideally have experience with: Linux administration Windows Server Infrastructure Engineering Kubernetes VMware or virtualisation Terraform, Ansible and Infrastructure as Code Automation and scripting Enterprise networking Hardware integration or server deployment We're particularly interested in candidates who have experience owning and supporting production environments over the long term, rather than purely project-based consultancy work. Experience building resilient, repeatable infrastructure and managing systems throughout their lifecycle will be highly valued. Hands-on experience with physical server hardware, hardware installation, integration and troubleshooting is also important, as this role combines software, infrastructure and real-world engineering. Experience within scientific research, advanced manufacturing, defence, high-performance computing or similar technical environments would be advantageous but isn't essential. Why Join? Very few engineering roles offer the opportunity to work on technology that's changing the future of computing. You'll be joining an organisation where you'll: Help build production quantum computers Work alongside world-leading scientists and engineers Solve unique infrastructure and automation challenges Influence the design of next-generation infrastructure Work with cutting-edge technologies in a highly collaborative engineering culture Enjoy excellent facilities, catered lunches and a modern working environment This is a fantastic opportunity for an engineer who enjoys solving complex infrastructure problems and wants to work on technology that very few organisations worldwide are developing. Interested? Please Click Apply Now! Systems Engineer Quantum Infrastructure

As a 2nd Line Service Desk Engineer in Birmingham, you'll provide technical support to ensure smooth day-to-day operations within the professional services industry. Your role will involve solving IT issues, supporting users, and maintaining system efficiency. Client Details A professional services organisation based in Birmingham. Description Provide 2nd line technical support, resolving user issues efficiently. Manage and maintain IT systems, ensuring uptime and performance. Collaborate with other teams to implement technology improvements. Assist with hardware and software installations and updates. Monitor system performance and troubleshoot issues proactively. Document technical processes and solutions for team reference. Support end-users with queries and technical challenges. Ensure compliance with IT policies and security protocols. Profile A successful 2nd Line Service Desk Engineer should have: Proven experience in a similar IT support role. Strong troubleshooting and problem-solving skills. Proficiency in supporting hardware and software systems. Knowledge of IT security principles and practices. Excellent communication skills for user support and team collaboration. A proactive approach to learning and adapting to new technologies. Relevant IT certifications or qualifications. Job Offer Competitive salary Hybrid role 4 days in the office Permanent position in the professional services industry. Opportunities to work in a Birmingham-based organisation. Additional benefits package available. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

2nd Line IT Support Engineer A fantastic opportunity for an experienced 2nd / 3rd Line IT Support Engineer who enjoys hands-on troubleshooting, technical variety and taking ownership of escalated support issues. This role would suit someone confident across Microsoft 365, Windows Server as well as desktop, networking troubleshooting and user support, exposure to 3rd Line support work is highly beneficial, as there will be a requirement to get involved in both 2nd and 3rd Line technical support across a varied MSP client base. If you ve also worked in the following roles, we d also like to hear from you: IT Support Engineer, 2nd / 3rd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst SALARY: up to £38,000 per annum (depending on experience) + Benefits LOCATION: Redditch, Worcestershire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday Friday, 09 30 JOB OVERVIEW This is an exciting opportunity for a motivated 2nd Line IT Support Engineer who enjoys solving technical problems, taking ownership of issues and delivering excellent customer service. Working as the 2nd Line IT Support Engineer, you will provide technical support to a diverse client base, resolving escalated incidents and service requests across hardware, software, operating systems, user access, networking and Microsoft 365 environments. As the 2nd Line IT Support Engineer, you will work within agreed SLAs, communicate clearly with technical and non-technical customers and support client projects, migrations, upgrades, deployments and system improvements. APPLY TODAY Ready to make your next career move? Apply Now with your CV and Cover Letter explaining why you would be suitable for the role for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Providing Technical Support: Deliver 2nd Line support to a diverse range of clients across different systems, environments and business sectors Managing Escalated Issues: Take ownership of escalated incidents and service requests through to resolution Meeting Service Levels: Work within agreed SLAs and customer service expectations Troubleshooting IT Problems: Resolve hardware, software, operating system, network and user-access issues Supporting Microsoft 365: Provide support for Exchange Online, Outlook, Teams, SharePoint and OneDrive Managing User Access: Troubleshoot user accounts, permissions and access within Microsoft Entra ID and Active Directory Supporting End-User Devices: Support Windows 10/11 desktops, laptops, Mac devices and other end-user equipment Resolving Network Issues: Troubleshoot TCP/IP, DNS, DHCP, Wi-Fi, VPN and general connectivity issues Checking Backups: Complete backup checks and remediate failed backup jobs Deploying IT Equipment: Assist with the deployment, configuration and maintenance of PCs, laptops, peripherals and other IT equipment Maintaining Documentation: Keep client documentation, technical notes and knowledge bases up to date Supporting Client Projects: Assist with migrations, upgrades, deployments and system improvements Guiding Colleagues: Provide technical guidance and support to 1st Line colleagues where appropriate CANDIDATE REQUIREMENTS Previous experience working in a 2nd Line IT Support role. Any 3rd Line Technical Support would be highly desirable MSP experience would be ideal Strong experience supporting Windows 10/11 environments Good working knowledge of Microsoft 365 and its core services Experience with Active Directory and/or Microsoft Entra ID A good understanding of networking fundamentals, including DNS, DHCP, TCP/IP and VPNs Experience troubleshooting hardware, software and connectivity problems Experience working to SLAs and prioritising a busy support queue Experience supporting Mac devices A customer-focused approach with the ability to explain technical issues clearly to non-technical users Effective communication skills with people at all levels Ability to work independently while contributing effectively as part of a team Willingness to learn new technologies and work across different client environments BENEFITS 23 days holiday (including birthday and 2 days Christmas break) + Bank Holidays Company NEST pension Training and professional development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter explaining why you would be suitable for the role to our Recruitment Team who will review your details. CV s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15045 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Redditch, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

As a 2nd Line Service Desk Engineer in Birmingham, you'll provide technical support to ensure smooth day-to-day operations within the professional services industry. Your role will involve solving IT issues, supporting users, and maintaining system efficiency. Client Details A professional services organisation based in Birmingham. Description Provide 2nd line technical support, resolving user issues efficiently. Manage and maintain IT systems, ensuring uptime and performance. Collaborate with other teams to implement technology improvements. Assist with hardware and software installations and updates. Monitor system performance and troubleshoot issues proactively. Document technical processes and solutions for team reference. Support end-users with queries and technical challenges. Ensure compliance with IT policies and security protocols. Profile A successful 2nd Line Service Desk Engineer should have: Proven experience in a similar IT support role. Strong troubleshooting and problem-solving skills. Proficiency in supporting hardware and software systems. Knowledge of IT security principles and practices. Excellent communication skills for user support and team collaboration. A proactive approach to learning and adapting to new technologies. Relevant IT certifications or qualifications. Job Offer Competitive salary Hybrid role 4 days in the office Permanent position in the professional services industry. Opportunities to work in a Birmingham-based organisation. Additional benefits package available. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Following company expansion and growth, a leading manufacturer has a new vacancy for an IT Site Coordinator to join the team. An experienced IT professional, you will be responsible for providing technical support, maintaining IT systems & infrastructure and ensuring manufacturing and office teams have reliable technology to support daily operations. The Role Provide first- and second-line IT support to office and production staff. Install, configure, and maintain desktops, laptops, printers, mobile devices and peripheral equipment. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions and security. Develop and implement IT strategies aligned with business goals. Manage and maintain IT infrastructure, including servers, networks, hardware, and software. Lead IT projects, including system upgrades, migrations, and new technology implementations. Monitor backups, antivirus and system performance to ensure business continuity. Maintain accurate documentation of systems, procedures, and support requests. Liaise with third-party suppliers and service providers when required. Ensure IT systems comply with company security policies and best practices. The Person Proven experience as an IT professional gained in a fast-paced environment (manufacturing, distribution, engineering, etc). Experience in managing IT projects from conception to completion. Knowledge of ERP systems. Excellent troubleshooting and problem-solving skills. Strong communication and customer service abilities. Ability to prioritise workload and work independently.

Your New Company We are currently recruiting for an IT Support Analyst to join an established team on a permanent basis. This is a newly created position due to the organisations growth. Please note this role is 5 days a week on site in Guildford. This is an excellent opportunity for an existing 1st Line/ Service Desk, or IT Support Analyst looking for the next step in their career. You'll be joining a collaborative team who enjoy providing high-quality technical support to internal customers, whilst contributing to the ongoing improvement of IT services and infrastructure. Working closely with colleagues across the business, you will play a key role in ensuring the reliable operation of technology systems and delivering an excellent end-user experience. Your New Role As an IT Support Analyst, you will provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely manner. You will diagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations and hardware faults. You will also be responsible for configuring and deploying new hardware and software, supporting IT operations and maintenance activities, and helping to maintain a stable and secure technology environment. The role will involve maintaining accurate IT documentation, assisting with hardware asset management and inventory control, and working closely with senior IT colleagues and third-party suppliers where escalation is required. You will also be encouraged to develop your technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience. Some travel between sites will be required, therefore a full UK driving licence is essential. What You'll Need to Succeed To be successful in this role, you will have previous experience providing technical support in a similar role (providing BAU and project support) and possess strong communication skills, with the ability to engage effectively with stakeholders at all levels. You will have experience supporting Windows 10 and Windows 11 environments, managing hardware lifecycle activities, and installing, configuring and maintaining desktops, laptops, printers and associated IT equipment. You will have a solid understanding of networking fundamentals, including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important.Additional experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki, Sophos Central, backup solutions or Linux environments would be advantageous but is not essential. Relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would also be beneficial. What You'll Get in Return Salary around 38,000 (possibly some flexibility in this depending on your experience), performance related annual bonus, 36 days annual leave (inclusive of BH), optional private health and dental insurance, salary sacrifice schemes, incl. cycle to work, pension contributions matched up to 10% by the Company, annual employee medical, training & development opportunities and relocation assistance (where applicable). In addition, you will also benefit from ongoing professional development opportunities, exposure to a broad range of technologies and the chance to work within a supportive and collaborative team environment. What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

1st Line IT Support Engineer / Service Desk Analyst Salary: £30k + excellent benefits Basingstoke Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer / Service Desk Analyst to join its services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment. You ll provide front-line end-user computing support to a varied customer base across the public and private sectors, taking ownership of incidents and service requests while delivering a professional and reassuring customer experience. The role offers excellent scope to broaden your technical knowledge and progress into 2nd and 3rd line support, with exposure to a wide range of customer environments and technologies. The position will initially be office-based 5 days per week, with hybrid working available once established in the role. Key Responsibilities: Provide 1st line technical support via phone, email and remote support tools Log, prioritise, manage and resolve incidents and service requests in line with SLAs Troubleshoot Windows desktop, laptop, software and peripheral issues Support Microsoft Office, Outlook and Microsoft 365 applications Carry out basic user account and access administration Escalate more complex incidents while maintaining ownership and customer communication Maintain accurate ticket updates, technical documentation and knowledge articles Work collaboratively with 2nd and 3rd line engineers and other technical teams Work flexible start and finish times between 8am and 6pm as part of the service desk rota Skills & Experience Required: Previous experience in an IT service desk, helpdesk or end-user support role ideally around 2 3 years Strong customer communication skills, with the confidence to support users at all levels Good troubleshooting and problem-solving ability Experience supporting Windows desktop and laptop operating systems Experience supporting Microsoft Office applications and Outlook Ability to prioritise effectively and remain organised in a fast-paced, ticket-driven environment Positive, proactive approach and a genuine interest in developing across new technologies Eligibility to obtain the required security clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous MSP or managed services experience This role would suit an experienced 1st Line Support Engineer or Service Desk Analyst looking for a busy and varied position offering strong technical exposure, structured development and genuine opportunities for career progression within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application. f your application.

We are recruiting an IT Product Specialist for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is field-based, (UK and Ireland). This role is responsible for supporting and developing business-critical applications and digital solutions across the organisation. In addition to technical responsibilities, the role will actively contribute to IT strategy, supplier management, project delivery and continuous improvement initiatives, providing a development pathway. This position plays a vital role in supporting their customers by delivering high-quality IT services throughout the full lifecycle of the business solutions, including solution design, installation, configuration, implementation, and ongoing technical support. Working across both hardware and software technologies, the role ensures customers receive an outstanding service experience and achieve maximum value from their investment in business products and solutions. Key Responsibilities Engage in telephone support First and second line remote support Respond within pre-defined KPI timescales Accurate and timely electronic call recording and logging Utilise remote access applications where appropriate, abiding by rules governing its usage. Call data accuracy First Time Fix Rate Product IT Systems planning and installation Administer and deliver customer training courses in-house, on site or online Update course materials Help develop and promote online academy Good and effective communication with customers, peers and management Essential requirements to do the job Experience of remote IT Support Networking Experience Experience troubleshooting IT systems Excellent communication and presentation skills Understanding of Technical, scientific documentation Ability to manage multiple projects Full driving licence Ability to contribute ideas and recommendations supporting technology roadmaps, service improvement initiatives and future business requirements Proven involvement in IT Implementation projects Experience of laboratory IT Systems (desirable) Knowledge of VMware/Hyper V (desirable) Degree equivalent in Biomedical Science (desirable) Excellent Benefits Hours 37.5 - (Apply online only) (additional out of hours (on-call) required for this role

IT Technician / IT Support Technician 26,000 to 29,000 + Further Training + 34 Days Holiday + Enhanced Pension scheme + Career Progression + Benefits Hybrid Role - North-East London Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site in Croydon. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in the local area The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Analyst - Hybrid Our client is urgently looking for an experienced IT Support Analyst to join their team based near Stamford, on a permanent basis. You will be well-versed and grounded in general IT Support across Microsoft Technologies. You will also have a good understanding of Microsoft Azure (3+ years). You will have the opportunity to learn or improve any existing Microsoft Dynamics experience you currently have - don't worry if you don't have any experience on this though! You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working 1-2 days WFH each week), private medical, private dental and a heavily subsidised gym membership. IT Support Analyst - Key Skills: IT Support experience - essential Azure (3+ years) - essential InTune - nice to have M365 - nice to have Exchange - nice to have SharePoint - nice to have Active Directory - nice to have Defender - nice to have Apple/Android Devices - nice to have IT Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

My leading Banking client are looking for a talented and motivated individual to own the daily delivery of service of their Leasing IT Services. You'll liaise with the various IT Support Teams across the organisation to ensure the provision of service of all IT systems, as well as working with the Lease Finance teams to understand their business needs, translating them into IT requirements and managing the resulting backlog. You'll be the key interface with the Lease Finance Front Office team whilst also working with stakeholders across Risk, Finance and Regulatory Reporting. This is a high profile role where you can really make your mark. A brilliant opportunity! The following skills/experience is essential: Strong Lease Finance background Lease Finance system experience (ALFA, etc) Product Owner/Business Management skill set Excellent communication skills Salary: Up to £130,000 + bonus + package Level: Vice President (VP) Location: London (good work from home options available) If you are interested in this Product Owner - Lease Finance position and meet the above requirements please apply immediately.

IT Support Engineer Location: Bristol - Hybrid (3 days a week in the office) Salary: Up to £34,000 plus benefits About the role We are looking for an IT Support Engineer to join a growing DevOps and IT Infrastructure team within an international technology organisation. They are a global technology and services company that builds digital software, manages data flows, and provides IT solutions primarily for the healthcare and insurance industries This is a hands-on 1st/2nd line IT support role, providing technical support to internal users while also contributing to the administration and development of business systems and infrastructure. You will take ownership of support requests and ticket management while working as part of a wider technical team. The role also offers opportunities to broaden your technical skills through exposure to systems administration, virtualisation, cloud Supporting integrations with cloud-based platforms such as Microsoft Entra ID. What we're looking for We're looking for someone with a genuine interest in technology who enjoys solving problems and helping people. Essential experience and skills Proven experience in IT support, service desk or a similar customer-focused technical role. A passion for IT, troubleshooting and resolving user issues. Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365. Experience with remote administration and troubleshooting. Knowledge of installing and configuring services and applications within Microsoft server, network and platform environments. Understanding of IT security best practices. Knowledge of virtualisation technologies, ideally VMware. Strong troubleshooting, problem analysis and diagnostic skills. Ability to communicate professionally with a wide range of people, both face-to-face and remotely. Ability to use initiative and manage and prioritise your workload with limited supervision. A flexible, motivated approach and the ability to work effectively as part of a team while managing changing priorities. Why join? One of the key positives of the position is the scope for growth. The current person in the role has progressed internally, and the successful candidate will have the opportunity to broaden their skill set by working alongside the DevOps & IT Infrastructure team. So, while the starting point is predominantly IT support, there is a genuine opportunity to develop into areas such as DevOps, infrastructure, cloud and automation Interested in hearing more? Please get in touch with Rebecca Long

1st Line IT Engineer Taunton, Somerset (Office based) Up to £29,000 per year Plus 25 days holiday plus Bank Holidays, Pension, Bonuses, etc. Skills and Experience: Enthusiasm to learn new systems and skills, with a demonstrable interest in IT and minimum 6 months experience in a commercial environment Excellent communication and interpersonal skills Excellent computer literacy Confident in using MS operating systems and MS Office 365 products (Word, Outlook and Excel) Self-motivated and proactive, able to troubleshoot Excellent organisational skills Understanding of a range of IT software and hardware Provide 1st line support to all users offering them support and guidance in the use of operating systems and associated software Develop skills and knowledge across various areas of IT support and systems Support the preparation, maintenance and refurbishment of IT equipment The Opportunity: Our client based in the private sector are currently on the lookout for a 1st Line IT Engineer with a can-do attitude who is willing and able to support the IT needs of staff across the business. The successful applicant will provide day-to-day support and assistance to the existing IT team in relation to hardware, software and general IT issues within the business. The successful candidate will receive training across a variety of tasks in order to gain broad experience within a small and busy IT Department. Suitable candidates will ideally be based within commuting distance of Taunton. Applications: To learn more about our client and this great opportunity on offer working as a 1st Line IT Engineer based in Taunton, Somerset; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.

Application Development and Support Analyst Taunton, Somerset (Office-based - Hybrid-working after the probation period) Up to £40,000 per year Plus 25 days holiday plus Bank Holidays, Pension, Bonuses, etc. Skills and Experience: Development experience using Visual Basic (VB) or similar Experience with workflow Scripting and automation within a case management or business system Experience of screen, document and form creation and maintenance Understanding of database management principles Ability to create and maintain workflow and technical documentation Comfortable working in a role that combines system development and general IT support Strong problem-solving skills and attention to detail Good communication skills, with the ability to explain technical issues You must have experience with visual files or similar case management systems this is absolutely essential. SQL experience highly desirable. The Opportunity: Our client based in the private sector are currently on the lookout for an Application Development and Support Analyst where you will be responsible for supporting and developing our clients legal case management systems, providing day-to-day IT support across the business and helping to improve business processes through technology. Experience with Visualfiles is highly desirable; however, please also apply if you have developed or supported similar workflow or case management systems and are keen to learn and develop within a thriving environment. Suitable candidates will ideally be based within commuting distance of Taunton. Applications: To learn more about our client and this great opportunity on offer working as an Application Development and Support Analyst based in Taunton, Somerset; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.

Business Development Manager Birmingham - Permanent £60,000-£70,000 + 10% Commission VIQU have partnered with an established and growing Managed Service Provider to recruit a Business Development Manager. With a strong customer base across the legal, insurance and manufacturing sectors, the business delivers managed IT support, Microsoft solutions and cybersecurity services. This is an exciting opportunity for an experienced BDM to take ownership of new business development, build on an established proposition and play a key role in the continued growth of the organisation. Key Responsibilities of the Business Development Manager: Develop and execute a new business strategy to identify, engage and convert prospective customers Build and manage a healthy sales pipeline across target sectors Leverage existing networks and develop new relationships with key decision-makers Identify opportunities for managed IT support, Microsoft licensing and cybersecurity solutions Develop strategic relationships with prospective customers and understand their wider technology requirements Identify opportunities through networking, partnerships and relevant procurement channels Develop opportunities through government frameworks and public sector procurement routes Contribute to the wider commercial strategy and continued growth of the business Key Requirements of the Business Development Manager: Proven experience in a Business Development or new business sales role within the IT, MSP, technology or telecommunications sector Demonstrable success in winning new business and consistently developing a sales pipeline Strong commercial acumen and an understanding of selling technology services to businesses Experience selling managed services, IT support, Microsoft solutions or cybersecurity would be advantageous Experience with government frameworks or public sector procurement would be a significant advantage Strong communication, negotiation and relationship-building skills A self-motivated and commercially driven approach, with the ability to operate autonomously A consultative approach to sales, with a focus on developing long-term customer relationships The ambition to play a significant role in the continued growth and development of the business Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). Business Development Manager Birmingham - Permanent £60,000-£70,000 + 10% Commission

IT Support Engineer Guildford, Surrey Permanent Office-based (some travel) Salary: £32000 £40,000) + excellent benefits Some local travel is required a full UK driving licence is essential. A growing specialist engineering company in Guildford is looking for a hands-on IT Support Engineer to join its expanding team. You ll deliver 1st and 2nd line support , keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth. What you ll do: Provide timely 1st & 2nd line support for incidents and service requests Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware) Set up, configure and deploy new hardware and software Manage IT hardware assets and produce inventory reports Carry out regular maintenance and escalate complex issues Maintain clear documentation and help improve processes What we re looking for: Relevant IT qualification (CompTIA A+ or equivalent) Strong Windows 10/11 support and administration experience Hands-on hardware lifecycle experience (provisioning, deployment, maintenance) Basic networking knowledge and exposure to Active Directory / DNS / DHCP Understanding of cybersecurity best practices and familiarity with ITIL Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package: Competitive salary (state the range) trruly outstandint annual leave allowance Optional private health & dental insurance Pension matched up to 10% Salary sacrifice schemes (including Cycle to Work) Annual employee medical Training & development opportunities Relocation assistance where applicable This is a genuine opportunity to join a growing, technically interesting company and make a real impact as the UK team expands.

Junior Application Support Analyst 25,000 - 30,000 + Benefits Liverpool On Site The Opportunity We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity. What You'll Be Doing Application Support Provide first-line support across a range of core business applications Investigate system, order and inventory-related issues Troubleshoot application problems and escalate more complex issues where required Maintain support documentation and knowledge articles Project Support Assist with user acceptance testing (UAT) for system changes and enhancements Support configuration and implementation activities Work alongside third-party technology partners on project delivery Keep project plans and support tickets up to date Continuous Improvement Develop expertise across the organisation's application landscape Identify recurring issues and recommend improvements Help improve support processes and documentation About You We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. You'll ideally have experience with: 1-2 years' experience within Application Support, IT Support or Business Systems Exposure to ERP, CRM or business applications Experience supporting ecommerce or customer-facing platforms would be beneficial Strong troubleshooting and analytical skills Excellent communication and stakeholder management Ability to prioritise multiple tasks in a fast-paced environment Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential. Package 25,000 - 30,000 depending on experience Company pension Employee discount Additional wellbeing and lifestyle benefits Excellent opportunity to develop within a growing technology team This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. Apply today with your most up-to-date CV! BH36701

3rd Line IT Support Engineer Location : London Salary : Up to £55,000 We re working with a fast-paced Managed Service Provider supporting a wide range of businesses from its London base. Due to continued growth, they are looking for an experienced 3rd Line IT Support Engineer to join their technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting client environments and delivering high-quality IT solutions. The Role As a 3rd Line IT Support Engineer, you ll act as a senior escalation point for the engineering team, taking ownership of complex technical issues across infrastructure, servers, networking, cloud and security. You ll also have the opportunity to get involved in infrastructure projects, client-facing technical work and mentoring more junior engineers. Key Responsibilities Provide 3rd line support and expert troubleshooting across server environments, virtualisation, networking, cloud and security. Act as a senior escalation point for complex technical issues. Manage and deliver infrastructure projects, including server migrations, virtualisation deployments, Azure solutions and network upgrades. Work directly with clients to understand technical requirements and provide appropriate solutions. Support and mentor junior engineers, sharing technical knowledge and best practice. Design and implement security solutions, including firewalls, endpoint protection and cloud security. Maintain accurate technical documentation covering system configurations, solutions and troubleshooting. Provide clients with technical recommendations and performance reports. Technical Experience The ideal candidate will have strong hands-on experience across: Windows Server, Active Directory, DNS, DHCP, GPOs and WDS. Hyper-V and VMware virtualisation. Microsoft Azure, including Azure AD, Virtual Machines and Storage. Backup and disaster recovery solutions such as Veeam, Cove and Acronis. Networking, including VLANs, subnetting, TCP/IP, LAGs and VPNs. Firewalls including Fortinet, Juniper, WatchGuard and/or Palo Alto. Storage solutions such as Dell PowerVault and Synology. Endpoint protection platforms including Microsoft Defender and Sophos. Delivering infrastructure projects, including server migrations, cloud deployments and network upgrades. Package & Benefits Salary up to £55,000 40-hour working week, Monday Friday, between 9am 6pm UK time. Flexible hybrid working, including work-from-home Fridays and additional remote working days. 22 days annual leave plus Bank Holidays, increasing up to 25 days with tenure. Quarterly and annual staff awards. Funded social events. Employee referral bonuses. Ongoing professional development and training opportunities. The Ideal Candidate You ll be an experienced 3rd Line IT Support Engineer or Senior Infrastructure Engineer with strong technical knowledge and the ability to take ownership of complex issues. You ll be comfortable working directly with clients, managing infrastructure projects and acting as a technical escalation point within an MSP environment. If you re looking for a senior technical role where you can work across a broad range of technologies while continuing to develop your career, this could be an excellent opportunity. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Junior IT Engineer Job Title : Junior IT Engineer Location : London City Contract Type: Permanent Working Pattern: Full Time (40 hours per week, 08:30 - 17:30, Monday to Friday) Salary: Up to 30,000 Are you ready to kick-start your career in IT? Our client is seeking a dynamic and enthusiastic Junior IT Engineer to join their IT team. This is a fantastic opportunity for individuals with a solid foundation in IT who are eager to expand their skills across IT support, Cybersecurity, Microsoft 365, and Endpoint Management. Primary Function In this entry-level position, the successful candidate will initially focus on providing day-to-day IT support, monitoring, and maintaining device security, ensuring that systems are up to date. As experience grows, responsibilities will expand to include Microsoft 365 administration and participation in exciting projects like the implementation and management of Microsoft Intune. Key Responsibilities Provide first-line and second-line IT support to users. Set up, configure, and maintain laptops, desktops, and other IT equipment. Monitor CyberSmart to ensure compliance with security requirements. Keep operating systems, applications, and security tools updated. Assist with user onboarding and offboarding processes. Troubleshoot hardware, software, networking, and Microsoft 365 issues. Support Microsoft 365 administration and security improvements. Monitor and enhance Microsoft Secure Score. Assist in the implementation and management of Microsoft Intune. Maintain accurate IT asset records and technical documentation. Collaborate on wider IT projects and continuous improvements. About You - Our client is looking for someone who is : Technically curious with a desire to learn and grow. Methodical and analytical , possessing strong problem-solving skills. Security-conscious and attentive to detail. Effective communicator with both technical and non-technical users. Self-motivated and capable of managing priorities and tasks effectively. Passionate about developing a career in IT engineering and Professional Services. Skills & Experience Essential : A good understanding of IT fundamentals. Basic knowledge of Windows and computer hardware. Familiarity with basic networking concepts. Strong troubleshooting and communication skills. A genuine interest in technology and IT. A methodical work ethic with a keen attention to detail. Desirable : CompTIA A+ or equivalent certification. CompTIA Network+ or Security+ certification. Microsoft certifications such as MS-900, AZ-900, or SC-900. Experience with Microsoft 365, Entra ID, Intune, or Microsoft Defender. Basic PowerShell knowledge. Previous IT support or helpdesk experience. Formal qualifications aren't a requirement, as practical IT knowledge and a willingness to learn are equally valued. Development & Progression This role offers a clear path to grow from IT Support into IT Professional Services. As skills develop, the successful candidate will take on more responsibilities and engage in exciting IT projects involving Microsoft 365 and Intune. If you're ready to embark on an exciting journey into the world of IT with a supportive and forward-thinking employer, this opportunity is for you. Don't miss out on the chance to enhance your career and make a meaningful impact! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

1st Line IT Engineer Location: Salisbury (Hybrid Working) Salary: Up to £32,000 + 20% Bonus Benefits: 25 days' annual leave, private healthcare, pension, share plan, life assurance and more Our client, a leading organisation delivering business-critical technology and connectivity services, is hiring a 1st Line IT Engineer to support a key customer from their Salisbury office. This is a hands-on support role combining technical troubleshooting, service desk ownership and customer service. You'll help ensure users receive a responsive, reliable service across macOS, Google Workspace, identity management and wider IT infrastructure. You'll also take a lead within the on-site support function, helping maintain service standards, manage escalations and build strong relationships with key stakeholders. What you'll do Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keeping users informed throughout resolution. Escalate complex technical issues to the appropriate internal teams, suppliers and third parties. Monitor device compliance through MDM platforms and coordinate appropriate remediation. Identify recurring issues and contribute to root cause analysis and incident reporting. Build strong relationships with customer stakeholders, maintaining a high standard of service. Support and lead members of the on-site team, including 1:1s, probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer stakeholders to ensure issues are resolved effectively and the customer receives a consistently high-quality service. What we're looking for At least 2 years' IT support experience, either in-house or within an MSP. Strong technical knowledge of macOS. Advanced experience supporting Google Workspace. Good knowledge of Okta or another identity management platform. Previous experience leading or supporting the management of a technical team. Understanding of core IT infrastructure principles. Experience working within customer-facing service or relationship management environments. Strong troubleshooting and problem-solving capabilities. Excellent written and verbal communication skills. A highly organised and methodical approach, with strong attention to detail. Desirable: macOS/Jamf certification and/or Okta certification. The ideal candidate will be calm under pressure, proactive and customer-focused, with the confidence to take ownership of problems and make decisions. You'll enjoy working in a hands-on environment where service quality and customer experience are key. Why join? Employee share plan and company bonus scheme. 25 days' annual leave, increasing with length of service, plus bank holidays. Private healthcare, life assurance and income protection. Company pension scheme. Mental health and wellbeing support. Cycle-to-work scheme and discounted gym membership. Travel loan and financial wellbeing support. Opportunity to take ownership within a high-profile customer environment. Our client is committed to creating an inclusive workplace and providing equal opportunities to applicants regardless of gender, age, disability, religion or belief, sexual orientation, marital status or race. Apply now to develop your technical career while taking ownership of IT support within a key customer environment.

Business Development Manager IT Managed Service Provider £35,000 - £50,000 DOE + solid comms structure 75k OTE Plus uncapped commission & benefits Location: Hybrid working The opportunity: This is a great opportunity to join an established and growing MSP with a strong existing customer base and a broad portfolio across managed IT, support, cyber security and telecoms. They re looking for someone who can help continue driving growth across their IT services offering by developing new client relationships and winning new business. The business already has a solid foundation in place, along with technical delivery teams who are well regarded by their customers. The focus now is around bringing in someone who enjoys opening doors, building relationships and creating opportunities across the SME market. This isn t a role where you ll be sat waiting for inbound leads to land. They want someone proactive, commercially minded and comfortable getting out networking, prospecting and speaking with businesses. Whether that s through outbound activity, referrals, networking events or existing contacts, they want someone who enjoys the sales side of the role and is motivated by bringing new customers on board. The role offers plenty of autonomy, a genuinely uncapped commission structure and the chance to play a key role in the company s continued growth. There s no complicated thresholds or overly corporate environment here if you can generate business and build relationships, you ll be well rewarded for it. Day to day You ll be responsible for generating new business opportunities across managed IT services, support contracts and wider technology solutions. That will include outbound sales activity, attending meetings and networking events, building relationships with new customers and managing opportunities through to close. You ll work closely with the technical and leadership teams to identify opportunities around IT support, cyber security, cloud services, licensing and infrastructure projects. The role will involve a mix of new business generation, account development and consultative sales conversations with SMEs. There s also a strong opportunity to build long-term recurring revenue streams, particularly around managed support and wider IT services. Who we are looking for Experience selling MSP or managed IT services would be ideal, but they re also open to people from telecoms or wider B2B technology sales backgrounds who have the right attitude, energy and drive. The right person will be motivated, resilient and confident creating opportunities for themselves rather than relying purely on inbound enquiries. They re looking for someone who enjoys speaking with people, building relationships and being part of a business where they can genuinely make an impact. You ll probably suit this role if you enjoy the buzz of winning new business, want more freedom and autonomy in your role and are looking to join a business where your efforts will be properly recognised and rewarded. The Next Steps If you re interested in hearing more, apply today or get in touch with Joe White at CRG TEC for an informal conversation.

IT Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: 40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality Assurance: Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy. Reporting: Generate and analyse weekly/monthly performance reports (KPIs) to identify trends, such as recurring technical faults or training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. Experience & Skills Leadership Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Problem-Solving: A logical approach to troubleshooting and the ability to remain calm under pressure during major service outages. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

IT Managed Services Sales Executive Hours: 08 30, Monday to Friday Holiday: 25 days increasing to 30 days with service Location: UK South, Horsham Office, RH13 5AD. Salary: Negotiable DOE Ready to embrace a new challenge and join one of the top technology solution providers in the UK? At Global 4, we're passionate about all things technology (in fact one of our core values is We Love Tech ) and we're on a mission to transform businesses across the UK. Our vision is to tackle our clients' technology hurdles head-on, offering tailored solutions backed by stellar service. With a base of over 5 thousand non-IT clients, there is a fantastic opportunity for the right individual to join us in Global 4 s fastest growing division and to make it your own. What will you be doing? Working in collaboration with our senior leadership team, you will deliver advice, nurture relationships and generate sales using a consultative approach. As a hybrid role, you will work predominantly with existing clients with the flexibility to take on new logo opportunities as they arise. To support you, we have in-house and vendor-backed presales, vendor accreditations and an overarching ISO/Cyber Essentials attainment. Key tasks: Dealing with business owners and decision makers predominantly around SME businesses to identify opportunities, align to our services, generate proposals, present and close with internal/vendor support as required. Managing your own allocated base of pre-existing Managed Services Clients You will be selling managed IT Support, Cyber Security, Microsoft Cloud services and transformation projects. Achieve and maintain KPI s across revenue generation (upfront and recurring) and client retention To generate leads within set KPI s for other divisions including telephony, connectivity, mobile & energy To support senior leadership with proper opportunity/pipeline management, whitespace analysis and reporting where required. Why Choose Global 4? We're not your average business technology company in fact we are far from it. With an impressive 4.9-star Excellent Trustpilot rating and scoring number one provider in all the categories we are featured in plus holding ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. And it s not just our customers that rate us, we have recently been awarded Reseller of the Year plus the Reseller Business Transformation, demonstrating our continued priority in evolving to be, not only a great place to work but a great team to do business with. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now join Global 4. What do we need from you? Must have a minimum of 2 years solution sales experience within the IT sector. Expertise in Microsoft Cloud, Managed Services including IT Support, AV/EDR/MDR, email gateway, vulnerability scanning, BC/DR, Cyber Essentials and Phishing simulation. The ability to use your own initiative to remain competitive in the market. Proven experience of working with and exceeding targets. Financially and target driven. Exceptional attention to detail. Proven capability in self-generation, extracting referrals and most importantly; client management. Supporting Benefits: Accreditation training: Upskill and show your ability for services Including Microsoft 365 50% Off Broadband & Utility Packages: Free after two years! 33 Days Holiday - Including Bank Holidays: Plus, earn 5 extra days based on your length of service. £250 Bright Ideas Scheme: Your innovations are valued and rewarded. Kudos Employee Recognition Scheme: Including exciting days out, vouchers and CEO recognition Flexible Buy & Sell Holiday Scheme: Tailor your leave to suit your needs. Pension Scheme & Death in Service Benefit: We've got your future covered. £1,000 Refer A Friend Scheme: Sharing is caring and rewarding! Charity Leave & Bonus Scheme: Make a difference and get rewarded for it. Summer Parties, Socials & Celebrations: Join us for unforgettable summer parties and celebrations to unwind and build lasting memories together

Trainee 1st Line Support Engineer Location: Aldershot Salary: 25,000 per annum Start Date: 14th September 2026 About the Role An exciting opportunity has arisen for a motivated and enthusiastic Trainee 1st Line Support Engineer to join a friendly and growing IT team based in Aldershot. This role is ideal for someone who has recently completed a CompTIA qualification, BTEC Level 3 in IT, or equivalent IT course and is looking to start their career within IT Support. Full training and ongoing development will be provided. If you enjoy technology, have strong customer service skills, and are keen to learn, we'd love to hear from you. Key Responsibilities Provide first-line support to customers via phone, email, and remote support tools. Assist users with basic IT issues such as password resets, login problems, and application errors. Troubleshoot technical issues and escalate more complex cases to senior engineers when required. Support customers with remote access and connectivity issues. Accurately log support tickets and maintain customer records within the helpdesk system. Assist with the installation and configuration of new hardware and software. Attend customer sites alongside senior engineers to support system implementations and installations. Learn and develop knowledge of networks, operating systems, and business applications. Provide general administrative support to the IT team when required. Skills & Experience Essential CompTIA A+, Network+, BTEC Level 3 IT, T Level Digital, or equivalent A level qualification. Genuine interest in IT and technology. Excellent communication and customer service skills. Strong willingness to learn and develop technical skills. Good problem-solving abilities. Ability to work effectively as part of a team. Basic understanding of Microsoft Windows and Microsoft Office. Desirable Basic understanding of networking concepts. Exposure to databases or SQL. Knowledge of CRM systems such as Salesforce. Previous experience in a customer-facing role, retail, hospitality, or office environment. What they Offer Full training and mentoring from experienced IT professionals. Clear career progression opportunities. Exposure to a wide range of technologies and systems. Friendly and supportive team environment. On-site parking. Opportunity to gain valuable hands-on IT experience and develop a long-term career in technology. If you're looking to kick-start your IT career and join a company that will invest in your development, apply today!

Salary: Negotiable based on experience OTE: £60,000+ (Real-life examples of overachieving, £80K+ possible) Hours: 8:30 5:30 Monday to Friday Location: Horsham, West Sussex Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof. What will you be doing? Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers. Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal. Retaining our customers through building fantastic relationships. Act as a point of contact for account queries with help from our extensive support teams. Update customer and service information, on the in-house CRM System, to determine and track future opportunities. Opportunity tracking / pipeline development. Keeping customers up to date with regards to installations / projects. Required skills & experience Proven experience in telecommunication/IT solution sales. Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services. Excellent communication skills. Self-motivated and hardworking individual. Enthusiastic, high-energy, and proactive. Proven experience of working with and exceeding targets. Confident with both telephone and face-to-face interaction with clients. Financially and target driven. Who are Global 4? Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high. With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together , investing in our people and our product offering. If you re looking for a change, for a challenge, for reward, and can Work Hard, Play Hard , now is the time to join Global 4! What benefits will you receive? 50% off our Broadband & Utility packages, completely free after two years. 33 days holiday allowance including bank holidays. 5 additional days leave granted based upon length of service. £250 Bright Ideas Scheme. Kudos Employee Recognition Scheme Including Days Out. Buy & Sell holiday allowance scheme. Death in service benefit. Pension scheme. Eye care vouchers. Friday fridge. Company lunches. £1,000 Refer A Friend Scheme. Paid Charity leave.

Adecco are pleased to be recruiting for a IT Technician to work within the Lincolnshire Police Force Location: Nettleham, Lincoln Contract Type: Temporary (May 2027) Hourly Rate: 17.94 per hour Working Pattern: Full Time 37 hours per week, Monday to Friday 8am to 5pm Driving Required: Yes, FULL UK Licence Please note this role is subject to Police Vetting, you need to have resided within the UK for a minimum of 5 years continually Our client, a key player in public services, is seeking a dedicated and skilled IT Technician to join their Information Technology department. This is an exciting opportunity for individuals with a passion for technology and a commitment to delivering outstanding IT support. Role Overview: The IT Technician will play a vital role in providing operational and technical support across all IT services. The successful candidate will ensure that operational issues and queries are addressed swiftly and effectively, contributing to the smooth running of services. Key Responsibilities: Provide expert advice and guidance to users on the effective use of IT systems, products, and services. Manage endpoints using various technologies, including InTune, SCCM, Knox, and Azure-based administration. Oversee the Airwave estate with Radio Manager and manage the Windows 10 OS lifecycle, including application testing and security device control. Assist in deploying VOIP telephony, laptops, mobiles, Mobile Data Terminals, and hardware refresh technology. Maintain comprehensive documentation, including asset registers and technical documentation. Keep users informed of progress during their requests, ensuring transparency and excellent customer service. Offer innovative solutions to problems and provide technical support for project implementations. Participate in the IT out-of-hours on-call service rota for user and colleague assistance. Essential Qualifications & Skills: A Level or equivalent in a technology discipline (Desirable). Experience in IT support within a policing environment (Desirable). Proficient in endpoint management and software/application installation via tools such as SCCM/Active Directory/InTune (Essential). Strong knowledge of Microsoft operating systems, particularly Windows 10 and O365 (Essential). Familiarity with network topologies related to WAN/LAN, including TCPIP and Ethernet (Essential). Excellent communication skills, with the ability to engage effectively at all levels of the organisation (Essential). Full UK driving licence is required for travel to various sites (Essential). Why This Role? This position offers a unique chance to contribute to the public sector while enhancing your technical skills in a dynamic environment. The role is integral to ensuring that technology serves its purpose in supporting the organisation's mission. Join Our Client's Mission! If you have a knack for problem-solving and a passion for technology, this could be the perfect opportunity for you. Our client values innovation and is committed to maintaining the highest professional standards in service to the public. To Apply: Interested candidates are encouraged to apply as soon as possible, as this is a temporary position with the potential for growth and development in the public services sector. Take this chance to make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Pyramid Support & Systems Officer Location: Luton Hybrid Working - Full Time Monday to Friday 9:00AM - 5:30PM Salary - 38,000 - 50,000 per annum depending on experience Role Overview - What is it? To provide day-to-day support for the OmniLedger Pyramid Housing Management System and its users across THN. The postholder will act as a key operational support resource, helping resolve user queries, maintain data quality, undertake testing activities, and assist with system-related projects. The role will work closely with the Systems & IT Lead, who retains overall ownership, governance, strategic development, and continuous improvement responsibility for Pyramid. What you will be doing: Provide first and second-line support to Pyramid users across the business. Investigate and resolve routine system and data queries. Assist users with processes, navigation, and best practice use of Pyramid. Support data cleansing, validation, and data quality improvement activities. Assist with user acceptance testing (UAT) for system changes, upgrades, and enhancements. Liaise with OmniLedger support regarding incidents, defects, and service requests. Produce and maintain user guides, procedures, and process documentation. Assist with report validation and data analysis activities. Support system administration tasks as delegated. Help identify system issues, trends, and opportunities for improvement. Provide administrative support for change requests and configuration activities. Assist the Systems & IT Lead with project delivery and operational priorities relating to Pyramid and associated business systems. Who we are looking for: Essential: Previous hands-on experience using the OmniLedger Pyramid Housing Management System in an operational capacity. Experience working within social housing, supported housing, homelessness, or a related sector. Strong understanding of housing management processes and data. Experience dealing with user queries and providing system support. Good analytical and problem-solving skills. Strong attention to detail and data accuracy. Strong communication and stakeholder engagement skills. Desirable: Experience working with the TrueContext mobile working platform. Experience supporting integrations between business systems. Experience working with reporting tools such as Power BI. Knowledge of system testing and change control processes. General IT support experience, including device setup and deployment, troubleshooting hardware and peripheral issues, workstation installations, basic network connectivity checks, and assisting users with common technology related issues. What you'll receive: Simplyhealth Package Health & wellbeing programme Paid volunteer time Blue Light Card Eye care vouchers Cycle to Work scheme

IT Business Support Officer Location: Dagenham, Essex Contract: Temporary Assignment (3 Months Initially, with Potential Extension) Pay Rate: 17.00 per hour About the Role We are currently recruiting for an IT Business Support Officer to join a busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support the ICT team with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation. Key duties will include: Providing first line ICT support to internal users. Assisting with troubleshooting and resolving hardware, software, system and user-related issues. Supporting the management and maintenance of business systems and applications. Assisting with data management, reporting and system administration tasks. Logging, tracking and updating support tickets to ensure timely resolution. Working closely with colleagues to achieve ICT service delivery objectives and implementation targets. Assisting with system upgrades, testing and new technology rollouts. Promoting best practices and helping users maximise the use of ICT systems. About You The successful candidate will have a strong interest in technology and a proactive approach to learning new systems and applications. You will be comfortable supporting users at all levels and delivering a high standard of customer service. You will ideally have: Previous experience in an IT support, ICT support, service desk or business support environment. Good understanding of IT systems, applications and troubleshooting processes. Strong organisational and problem-solving skills. Excellent verbal and written communication skills. The ability to build positive working relationships with stakeholders at all levels. A customer-focused approach with the ability to manage multiple priorities. A keen interest in technology and keeping up to date with industry developments. Proficiency in Microsoft Office applications and common business systems. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are seeking a proactive and customer-focused Assistant IT Support Analyst to join our growing IT team. This position is ideal for someone who has already gained around 6 months+ IT support or service desk environment and is looking to further develop their technical skills through a recognised apprenticeship programme. As part of our IT Service Desk team, you will provide first-line technical support to users across the organisation, helping to troubleshoot and resolve hardware, software, and account-related issues. You will work closely with experienced IT professionals, gaining exposure to a wide range of technologies while building a solid foundation for a long-term career in IT. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and service desk systems. Log, categorise, prioritise, and manage incidents and service requests in line with agreed service levels. Diagnose and resolve common technical issues relating to Windows devices, Microsoft 365 applications, printers, mobile devices, and peripherals. Assist with user account administration, password resets, and access management. Support new starter, leaver, and device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies and best practices when handling user requests. About You We're looking for someone who is passionate about technology, enjoys solving problems, and takes pride in delivering excellent customer service. Essential Skills and Experience 6 months to 1 year of experience in an IT Support, Helpdesk, Service Desk, or IT Technician role. Basic troubleshooting experience across Windows operating systems and desktop applications. Familiarity with Microsoft 365 products including Outlook, Teams, Word, and Excel. Understanding of service desk ticketing systems and incident management processes. Strong communication and customer service skills. Ability to manage and prioritise multiple tasks effectively. A positive, professional, and collaborative approach to work. Desirable Skills Experience with Active Directory user administration. Knowledge of device management tools such as Microsoft Intune. Basic understanding of networking concepts including DNS, DHCP, VPNs, and Wi-Fi connectivity. Experience supporting laptops, desktops, mobile devices, and printers. Awareness of ITIL principles or service management frameworks. Relevant certifications or ongoing study (e.g., CompTIA ITF+, CompTIA A+, Microsoft Fundamentals).

FTC - Till March 2027 Bonus - 2k on completion of role Are you an experienced 2nd Line IT Support Engineer, Field Service Engineer or Deployment Engineer looking for a role where your technical skills have a real impact? Industrious Recruitment are seeking a Field Service Deployment Engineer, providing specialist technical support for the deployment, upgrade and maintenance of IT systems supporting healthcare diagnostic equipment across customer sites. This is a hands-on, field-based role where you'll work directly with customers and internal technical teams to deliver technology upgrades and infrastructure projects, helping to keep critical laboratory systems running efficiently and securely. What You'll Be Doing You'll be responsible for a range of technical deployment and support activities across our installed equipment base, including: Carrying out Windows upgrades, security patching and system updates Reimaging and configuring PCs and IT systems Installing, replacing and commissioning PC hardware and peripherals Installing and configuring software and applications Carrying out data backup, migration and restoration Troubleshooting hardware, software and connectivity issues Supporting network connectivity and resolving basic IP/networking issues Validating systems following upgrades and installations Working alongside Field Service Engineers, Technical Support and Product Management Liaising directly with customers to ensure deployments are completed smoothly and with minimal disruption Travelling to customer sites across the UK as required You'll play an important role in ensuring the technology supporting healthcare laboratories remains reliable, secure and fit for purpose. What We're Looking For We're looking for someone with a strong practical IT background who enjoys working in customer environments and getting hands-on with technology. You'll ideally have: At least 2 years' experience in 2nd Line IT Support, Field IT Support, Deployment or a similar technical role Previous experience providing field-based IT support within customer environments Strong experience with Windows operating systems, imaging, deployment and configuration Hands-on experience installing, replacing and troubleshooting PC hardware A good understanding of networking fundamentals, including IP addressing and connectivity troubleshooting Experience with data backup, migration and restoration Strong fault-finding and technical troubleshooting skills Excellent communication skills and a confident, professional approach with customers The flexibility to travel regularly across the UK A full UK driving licence Why Join Us? You'll be joining an organisation where your technical expertise directly supports technology used within the healthcare environment. We offer a comprehensive benefits package, including: 28 days' annual leave + public/bank holidays Pension scheme Life insurance Company bonus eligibility Income protection Healthcare cover Employee Assistance Programme Gym benefits Flexible and hybrid working Cycle to Work Scheme (if eligible) Salary Sacrifice Car Scheme Company car (if eligible) Interested? If you're an experienced IT Support, Deployment or Field Service Engineer who enjoys hands-on technical work, customer interaction and travelling to different sites, we'd love to hear from you.

No two days are the same for a Technology Support Analyst . From resolving technical challenges and supporting Microsoft 365 services to configuring devices and helping users get the most from technology, this role sits at the heart of a busy technology function. The Technology Support Analyst will bring strong technical knowledge, excellent problem-solving skills and the ability to communicate solutions clearly. As a Technology Support Analyst , you'll provide first and second line support across the Motor Neurone Disease (MND) Association, ensuring colleagues and volunteers can access the technology, systems and services they need. You'll work across Microsoft 365, communication platforms, user administration and device support, delivering a responsive and reliable service. Main Responsibilities Provide first and second line technical support to employees and volunteers Resolve incidents, requests and problems within agreed service levels Provide advice and training to office staff, regional staff, and volunteers, on various software packages, office systems, cloud platforms, digital services, operating systems, printers, and telephony Configure, maintain and support Microsoft 365 services and Windows environments Support communication systems, telephony services and mobile devices Set up, induct and offboard users, ensuring appropriate system access Configure and maintain laptop devices, including patch management Effectively support users with varying levels of technical knowledge Escalate issues to specialist teams and third-party providers when required Contribute to the service desk knowledge base and technology improvement activities Support technology projects, disaster recovery testing and meeting room equipment management About You Experience in a Technology Support Analyst or similar IT support role Working knowledge of Windows operating systems, ADS, DNS, DHCP and Group Policy Experience supporting Microsoft Exchange and Microsoft 365 applications Experience supporting, maintaining and configuring Windows Server environments Working knowledge of communication systems and mobile telephony Strong troubleshooting and problem-solving skills Experience of delivering support, advice and training to end users with varied IT literacy Excellent organisation skills with the ability to prioritise competing demands Strong customer service skills and an empathetic approach to supporting users Ability to be flexible in working hours in required Hybrid working Expectations: 3 day per week Northampton office attendance Further information about working for the MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We're here for everyone who needs us. Because with MND, every day matters.

1st & 2nd Line IT Support Engineer, 240 per day inside IR35 3 months initially, Brentwood, & C. London Bench IT require an experienced 1st & 2nd Line IT Support Engineer to join a large organisation starting ASAP working onsite full time onsite, this will be in rotation between Brentwood & the City of London to provide first in class IT Service Desk Support. The client are looking for the successful candidate to convert from contract to permanent employment. Please note due to the nature of this role working full time onsite is mandatory. The successful candidate should have the skills and experience included below; Strong experience providing IT support and exceptional user experience Windows 10/11 Office 365 suite Active Directory Experience providing 1st & 2nd Line Service Desk support Excellent communication skills 1st & 2nd Line IT Support Engineer, 240 per day inside IR35 3 months initially, Brentwood & C. London

IT Support Technician Derby (Hybrid) Permanent £27,000 - £30,000 (DOE) IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026. Hybrid Working working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH). Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development: Providing 1st / 2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security. Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra. Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation. Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments. Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred.

If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look. This is an IT Support Analyst position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition. 1st/2nd Line Support Technician Birmingham 28,000- 32,000 Fully onsite (5 days a week) Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way. The business is one of the UK's largest rail freight operators, Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business. This is an opportunity to join that team from the beginning. You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. What you'll be doing You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices and associated hardware. Carrying out daily system health checks and monitoring backups. Escalating more complex issues where appropriate and seeing them through to resolution. Maintaining technical documentation. Supporting IT projects as the team continues to grow. Visiting other company sites when required. Taking part in a one week in four on-call rota, with a fixed additional payment. What you'll need We're looking for someone who enjoys solving problems and takes pride in delivering a great service. You'll ideally have experience with: Windows desktop operating systems. Microsoft 365 installation and configuration. Active Directory. PC hardware support. Basic networking concepts. Mobile device support. Providing excellent customer service in a busy support environment. Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people. Salary & Benefits 25 days' holiday plus bank holidays. Company pension and life assurance. Paid on-call allowance (1 week in 4). Employee discounts and Cycle to Work scheme. Ongoing training and career development. Employee Assistance Programme and wellbeing support. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.

Sellick Partnership are currently partnered with a public sector organisation in the West Midlands, who are seeking an experienced Second Line Support Engineer to join their IT Service Desk team. This is an excellent opportunity for an experienced IT professional to join an established enterprise IT function supporting over 8,000 users across more than 100 sites. The role will provide exposure to a broad range of technologies, including Microsoft 365, Windows, Active Directory, Exchange, networking, endpoint management and mobile devices, while working alongside internal technical teams and external suppliers. As the Second Line Support Engineer, you will work as part of a busy IT Service Desk, supporting users remotely across multiple sites and environments. You will manage your own workload, liaise with internal teams and external suppliers, and contribute to service improvements and technical projects. What you will be doing as Second Line Support Engineer: Provide professional 1st and 2nd line technical support to users across a large and diverse customer base. Take ownership of incidents and service requests, prioritising and managing your own workload to ensure issues are resolved within agreed SLA timescales. Investigate and resolve technical issues, escalating to specialist teams or suppliers where appropriate. Support the installation, configuration, maintenance and upgrade of desktop hardware, software and end-user devices. Administer user accounts and access to network and business applications. Carry out technical tasks relating to desktop imaging, software deployment, patching, endpoint security and device management. Maintain accurate records of incidents, changes, assets, licences and technical work undertaken. Monitor and investigate recurring faults, identifying opportunities to improve processes and reduce repeat incidents. Test and evaluate hardware and software solutions before they are introduced into the supported environment. Liaise with internal technical teams, customers and external suppliers to coordinate effective resolution of issues. Provide technical input into IT projects and contribute to the ongoing development and improvement of IT support services. Maintain technical documentation and knowledge base information to support consistent service delivery. Provide technical advice and guidance to users, helping them make effective use of IT systems and equipment. Support wider IT infrastructure, including network and server environments, where required. Participate in an out-of-hours support rota where required. What you will need experience in for the Second Line Support Engineer role: Proven experience working in a 2nd line or enterprise-level IT support environment. Strong technical knowledge across Microsoft desktop technologies, including Windows 10/11, Microsoft Office and Microsoft 365. Experience supporting and troubleshooting a broad range of desktop hardware, applications and end-user devices. Good working knowledge of Active Directory, Microsoft Exchange and user account administration. Knowledge of LAN environments, TCP/IP networking and common connectivity issues. Experience with endpoint management, desktop imaging, software deployment and patch management technologies. Knowledge of IT security principles, including endpoint encryption, antivirus and data protection. Experience supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems and identify appropriate solutions. Ability to recognise recurring issues and use investigation and research to identify longer-term resolutions. Excellent customer service and communication skills, with the ability to explain technical information clearly to non-technical users. Strong organisational skills, with the ability to prioritise competing demands and work effectively under pressure. Ability to work both independently and collaboratively within a technical support environment. Relevant IT qualifications such as CompTIA A+, Microsoft certifications or equivalent practical experience would be advantageous. ITIL Foundation or equivalent service management experience would be advantageous. Experience within a public sector, healthcare, education or similarly complex environment would be beneficial. What the successful Second Line Support Engineer will receive: Permanent opportunity within a large and established public sector IT environment. Hybrid working, based in Herefordshire. Salary of 27,427 - 34,456 per annum. 26 days annual leave plus Bank Holidays, rising to 31 days after 5 years' service. Salary sacrifice pension scheme. Flexible benefits scheme, including retailer discounts, healthcare plans and the option to buy or sell annual leave. Cycle to work scheme. The opportunity to support a large and diverse user base across a complex enterprise IT environment. The chance to develop your technical skills across desktop, network, server, security and endpoint technologies. If you feel you have the relevant skills and experience for the Second Line Support Engineer position, then please apply or reach out to Sadie Wilkes at Sellick Partnership for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Description As an IT Service Desk Engineer, you will be responsible for providing first and second-line technical support to colleagues across Benchmark and the wider group. You will support end users, devices, applications and infrastructure, helping to maintain a secure, reliable and high-performing technology environment. This role plays an important part in delivering an excellent internal customer experience, resolving technical issues, supporting new starters and acquisitions, and contributing to the continuous improvement of IT services. You'll work closely with colleagues across Technology and the wider business, ensuring users receive professional, efficient and effective support. What you'll do Act as the first point of contact for colleagues requiring IT support. Respond to incidents, service requests and enquiries via telephone, email, walk-up support and ticketing systems. Troubleshoot and resolve hardware, software, application and connectivity issues. Escalate complex issues where appropriate while maintaining ownership and communication. Deliver support in line with agreed service levels and customer satisfaction targets. Provision and decommission user accounts for joiners, movers and leavers. Configure and deploy laptops, desktops, mobile devices and peripherals. Support Microsoft 365, Teams, Outlook and other core business applications. Assist with endpoint security, patching and software deployment activities. Carry out device refresh, upgrade and replacement programmes. Perform routine monitoring and health checks across supported systems. Maintain IT asset registers and software licence records. Create and update technical documentation and knowledge-base materials. Support meeting room technology and office-based equipment. Assist with technology procurement and equipment management activities. Support technology projects and rollout activities across the business. Assist with onboarding acquired businesses into the Benchmark technology estate. Identify opportunities to improve support services and colleague experience. Work collaboratively with technology teams, suppliers and business stakeholders. Support access management, identity management and security controls. Assist with audits, compliance reviews and regulatory requirements. Promote security awareness and best practice across the business. Ensure IT procedures, standards and controls are followed and documented. The knowledge, experience and qualifications you need Minimum two years' experience within an IT Service Desk, Desktop Support or IT Support Engineer role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365, Exchange Online, Outlook and Teams. Good understanding of Active Directory and Entra ID (Azure AD). Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience using IT service management and ticketing platforms. Strong diagnostic and troubleshooting skills. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple competing tasks. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Full UK driving licence and willingness to travel occasionally. Knowledge of ITIL principles and service management best practice. Experience with Microsoft Intune and endpoint management technologies. Experience building, deploying and supporting Windows 11 devices. Working knowledge of PowerShell scripting. Experience supporting remote monitoring and management tools. Exposure to office relocations, acquisitions or infrastructure projects. Microsoft certifications or relevant technical qualifications. What will you be like We're looking for someone who is proactive, customer-focused and passionate about technology. You will enjoy helping others, solving problems and taking ownership of issues through to resolution. You'll be an effective communicator who can build positive working relationships across the business and explain technical concepts clearly to non-technical users. The successful candidate will: Be approachable, patient and committed to delivering excellent customer service. Have strong analytical and problem-solving skills. Be organised and able to manage multiple priorities effectively. Demonstrate a proactive and positive attitude. Take pride in delivering high-quality support and user experiences. Be keen to learn, develop and expand their technical knowledge. Thrive in a collaborative team environment.