IT support remains one of the most essential and fast-growing fields in today’s technology-driven world. From troubleshooting user issues to maintaining critical systems and networks, IT support professionals play a key role in keeping businesses running smoothly. IT Job Board brings you the best IT Support Jobs in the UK, connecting skilled technicians with employers who rely on reliable, customer-focused tech talent.
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Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Position: ICT Technician - Must Drive Location: Swindon Salary: 28k - 32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The role involves maintaining and improving technology infrastructure in an educational setting, troubleshooting technical issues, and providing essential IT support to teachers, staff, and students. The ideal candidate will enjoy working with children and educators, have strong communication skills, and bring a solutions-oriented approach to ensuring effective technology use in the schools. You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA. They are a fast-paced and enjoyable place to work, with a real team ethos. We firmly believe it's about building a team with the right people than ticking boxes. They have has become a well-known provider of high-level IT support services to both the SME and Education sectors since 2004. The portfolio of services we offer are always expending as are the opportunities to grow and develop within our business. Required Skills & attributes Provide effective 1st and 2nd line support for users, covering PCs, laptops, iPads, printers, AV equipment, peripherals, network, and software. Organized, self-motivated, and able to meet targets and deadlines. Strong problem-solving skills, with a high level of accuracy and attention to detail. Professional demeaner and communication skills, with tact and respect for safeguarding standards. Eager to learn and committed to ongoing personal development. Adaptable to flexible working patterns as needed. Able to work independently and handle pressure effectively. Principal Duties: Technical Support: Diagnose, troubleshoot, and resolve issues with ICT and AV hardware/software, including Windows, Mac OS, networking, and hardware repairs. User Account and Device Management: Administer user accounts, perform installations and configurations, manage device imaging, and provide Office 365 support. System Maintenance: Regular system housekeeping, anti-virus checks, and efficiency/security monitoring. Record Keeping: Maintain accurate tickets, inventory, and equipment checks, ensuring accurate documentation through the IT Helpdesk system. Communication and Liaison: Coordinate with third-party vendors and support providers to resolve issues and ensure high-quality service. User Support: Assist users with OneDrive, SharePoint, Teams, and other cloud services; provide onboarding/offboarding support following established guides. Experience and Knowledge: Minimum 2 years in IT support, with experience in desktop support (Windows 10/11, Mac OS), networking (wired/wireless), basic server administration, and hardware repairs. Familiarity with Active Directory, file permissions, printer support, and Office 365 administration. Excellent customer service skills to maintain a positive user experience. Desirable skills Understanding of VLAN's / QoS / VPN's Experience of Backup software, including checks and resolutions Experience of cloud managed Anti-Virus / Anti-Spam solutions Experience of network cabling Salary & Benefits Job Type - Full Time 37.5 Hours per week Fee car parking Pension Scheme Maximum mileage expenses Training and development opportunities to grow within the business Company Events 26 days Holiday Sick Pay Employee discount Job Types: Full-time, Permanent Licence/Certification: UK Driving License and own car (required) Job Type: Full-time Benefits: Casual dress Company events Company pension Employee discount Free parking On-site parking Sick pay Schedule: Monday to Friday Application question(s): Located in or close to Swindon Education: GCSE or equivalent (required) Experience: IT Support: 2 years (required) Licence/Certification: Driving Licence (required) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
14/10/2026
Full time
Position: ICT Technician - Must Drive Location: Swindon Salary: 28k - 32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The role involves maintaining and improving technology infrastructure in an educational setting, troubleshooting technical issues, and providing essential IT support to teachers, staff, and students. The ideal candidate will enjoy working with children and educators, have strong communication skills, and bring a solutions-oriented approach to ensuring effective technology use in the schools. You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA. They are a fast-paced and enjoyable place to work, with a real team ethos. We firmly believe it's about building a team with the right people than ticking boxes. They have has become a well-known provider of high-level IT support services to both the SME and Education sectors since 2004. The portfolio of services we offer are always expending as are the opportunities to grow and develop within our business. Required Skills & attributes Provide effective 1st and 2nd line support for users, covering PCs, laptops, iPads, printers, AV equipment, peripherals, network, and software. Organized, self-motivated, and able to meet targets and deadlines. Strong problem-solving skills, with a high level of accuracy and attention to detail. Professional demeaner and communication skills, with tact and respect for safeguarding standards. Eager to learn and committed to ongoing personal development. Adaptable to flexible working patterns as needed. Able to work independently and handle pressure effectively. Principal Duties: Technical Support: Diagnose, troubleshoot, and resolve issues with ICT and AV hardware/software, including Windows, Mac OS, networking, and hardware repairs. User Account and Device Management: Administer user accounts, perform installations and configurations, manage device imaging, and provide Office 365 support. System Maintenance: Regular system housekeeping, anti-virus checks, and efficiency/security monitoring. Record Keeping: Maintain accurate tickets, inventory, and equipment checks, ensuring accurate documentation through the IT Helpdesk system. Communication and Liaison: Coordinate with third-party vendors and support providers to resolve issues and ensure high-quality service. User Support: Assist users with OneDrive, SharePoint, Teams, and other cloud services; provide onboarding/offboarding support following established guides. Experience and Knowledge: Minimum 2 years in IT support, with experience in desktop support (Windows 10/11, Mac OS), networking (wired/wireless), basic server administration, and hardware repairs. Familiarity with Active Directory, file permissions, printer support, and Office 365 administration. Excellent customer service skills to maintain a positive user experience. Desirable skills Understanding of VLAN's / QoS / VPN's Experience of Backup software, including checks and resolutions Experience of cloud managed Anti-Virus / Anti-Spam solutions Experience of network cabling Salary & Benefits Job Type - Full Time 37.5 Hours per week Fee car parking Pension Scheme Maximum mileage expenses Training and development opportunities to grow within the business Company Events 26 days Holiday Sick Pay Employee discount Job Types: Full-time, Permanent Licence/Certification: UK Driving License and own car (required) Job Type: Full-time Benefits: Casual dress Company events Company pension Employee discount Free parking On-site parking Sick pay Schedule: Monday to Friday Application question(s): Located in or close to Swindon Education: GCSE or equivalent (required) Experience: IT Support: 2 years (required) Licence/Certification: Driving Licence (required) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Cyber Security Analyst Fixed Term Contract until 30 April 2027 Salary: 28,867 Liverpool/Hybrid Working 2 Days per Week in the Office A Cyber Security Analyst is required for our public sector client. The successful team will join a growing cyber team within a mature security operations environment. This role would suit someone with IT support, service desk, infrastructure or junior cyber experience who is looking to build a career in cyber security. Key Responsibilities Monitor and respond to security alerts through the CSOC. Support cyber incident investigation and resolution. Assist with Cyber Essentials Plus and security compliance activities. Support phishing simulations and penetration testing. Work with Microsoft security technologies, including Defender and Intune. Provide support across cyber operations and wider IT service delivery. Experience: Interest in cyber security and technology. Experience in IT support, service delivery or a cyber-related role. Knowledge of Microsoft technologies and security principles. Strong problem-solving skills and attention to detail. Eagerness to learn, develop and work as part of a collaborative team. This is a fantastic opportunity to gain hands-on cyber security experience, receive ongoing mentoring and development, and potentially position yourself for future permanent opportunities.
14/10/2026
Full time
Cyber Security Analyst Fixed Term Contract until 30 April 2027 Salary: 28,867 Liverpool/Hybrid Working 2 Days per Week in the Office A Cyber Security Analyst is required for our public sector client. The successful team will join a growing cyber team within a mature security operations environment. This role would suit someone with IT support, service desk, infrastructure or junior cyber experience who is looking to build a career in cyber security. Key Responsibilities Monitor and respond to security alerts through the CSOC. Support cyber incident investigation and resolution. Assist with Cyber Essentials Plus and security compliance activities. Support phishing simulations and penetration testing. Work with Microsoft security technologies, including Defender and Intune. Provide support across cyber operations and wider IT service delivery. Experience: Interest in cyber security and technology. Experience in IT support, service delivery or a cyber-related role. Knowledge of Microsoft technologies and security principles. Strong problem-solving skills and attention to detail. Eagerness to learn, develop and work as part of a collaborative team. This is a fantastic opportunity to gain hands-on cyber security experience, receive ongoing mentoring and development, and potentially position yourself for future permanent opportunities.
Job Title: Third Line Citrix SME(SC Clearance fully transferrable ) Engagement Type: Contract (Initial 3 Months, with potential for extension) Work Location: Preston , UK (Onsite) Role Overview: We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert (SME) to join our onsite support team. Servicing as a key technical authority for our Citrix infrastructure, you will play a crucial role in maintaining platform stability, driving performance optimization, and supporting strategic scalability initiatives across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings. Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM). Proficiency in Windows Server environments, Active Directory, Group Policy (GPO), and FSLogix profile management. Solid understanding of client operating systems, specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack or Nexthink (training can be provided). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
14/10/2026
Contractor
Job Title: Third Line Citrix SME(SC Clearance fully transferrable ) Engagement Type: Contract (Initial 3 Months, with potential for extension) Work Location: Preston , UK (Onsite) Role Overview: We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert (SME) to join our onsite support team. Servicing as a key technical authority for our Citrix infrastructure, you will play a crucial role in maintaining platform stability, driving performance optimization, and supporting strategic scalability initiatives across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings. Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM). Proficiency in Windows Server environments, Active Directory, Group Policy (GPO), and FSLogix profile management. Solid understanding of client operating systems, specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack or Nexthink (training can be provided). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
*PLEASE NOTE THIS ROLE SITS WITHIN IR35* AV Support Assistant/Audio Visual Specialist/AV Engineer A fantastic opportunity has arisen for an AV Support Assistant/Audio Visual Specialist/AV Engineer to join our London based global law firm on initial 6 month contract. AV Support Assistant/Audio Visual Specialist/AV Engineer Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/Audio Visual Specialist/AV Engineer Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/Audio Visual Specialist/AV Engineer Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure - related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/Audio Visual Specialist/AV Engineer *PLEASE NOTE THIS ROLE SITS WITHIN IR35 In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
14/10/2026
Contractor
*PLEASE NOTE THIS ROLE SITS WITHIN IR35* AV Support Assistant/Audio Visual Specialist/AV Engineer A fantastic opportunity has arisen for an AV Support Assistant/Audio Visual Specialist/AV Engineer to join our London based global law firm on initial 6 month contract. AV Support Assistant/Audio Visual Specialist/AV Engineer Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/Audio Visual Specialist/AV Engineer Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/Audio Visual Specialist/AV Engineer Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure - related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/Audio Visual Specialist/AV Engineer *PLEASE NOTE THIS ROLE SITS WITHIN IR35 In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
IT Support Engineer Salary / Rate: £30,000 - £35,000 per annum Location: Leamington Spa Full time on site Contract: Permanent Role Summary We are seeking a technically capable and customer-focused IT Support Engineer to provide onsite support across office and manufacturing environments. You will deliver face-to-face technical assistance, troubleshoot a broad range of incidents and service requests, and support users within a modern enterprise IT environment. The position is fully site-based, five days per week, with occasional travel to other UK locations. Role & Responsibilities As the IT Support Engineer , your responsibilities will include: Acting as the primary point of contact for IT incidents and service requests received through the IT Helpdesk platform, telephone and email. Diagnosing and resolving 1st and 2nd line technical issues within agreed SLAs. Escalating complex issues to internal specialists or third-party suppliers. Accurately documenting incidents, requests, resolutions and technical procedures. Building, configuring and deploying desktops, laptops and mobile devices. Managing endpoint lifecycles, including hardware refreshes, warranties and asset tracking. Deploying operating systems using MDT, WDS or equivalent technologies. Installing and supporting printers, scanners, conferencing equipment and peripheral devices. Providing 1st and 2nd line support for LAN, WAN and wireless infrastructure. Assisting with Cisco switching and wireless infrastructure administration, monitoring and troubleshooting. Diagnosing TCP/IP, DNS, DHCP, VPN and Wi-Fi connectivity issues. Supporting user provisioning, permissions and shared resources. Ensuring compliance with corporate IT standards and security policies. Escalating security incidents and promoting cyber security best practice. Producing technical documentation, knowledge base articles, user guides and standard operating procedures. Identifying recurring incidents and recommending long-term improvements. Supporting IT projects, including hardware deployments, office moves and infrastructure upgrades. Providing user guidance on Microsoft 365, Teams and standard business applications. Issuing IT equipment to new starters and supporting their initial system setup. Requirements of the Role The successful IT Support Engineer will offer: Experience supporting Windows 11. Knowledge of Microsoft Teams and Microsoft 365. Experience with Active Directory. Knowledge of endpoint security platforms such as Microsoft Defender, Sophos, SentinelOne or similar. Experience with WDS, MDT or equivalent deployment technologies. Strong troubleshooting and analytical capabilities. The ability to explain technical information clearly to non-technical users. The ability to prioritise tasks and manage multiple support requirements. Flexibility to support planned out-of-hours maintenance and project work when required. A full UK driving licence and the ability to travel occasionally to UK sites, including Nottingham and Telford. Apply Now If you are a customer-focused IT Support Engineer who enjoys hands-on troubleshooting and supporting users across office and manufacturing environments, apply now.
14/10/2026
Full time
IT Support Engineer Salary / Rate: £30,000 - £35,000 per annum Location: Leamington Spa Full time on site Contract: Permanent Role Summary We are seeking a technically capable and customer-focused IT Support Engineer to provide onsite support across office and manufacturing environments. You will deliver face-to-face technical assistance, troubleshoot a broad range of incidents and service requests, and support users within a modern enterprise IT environment. The position is fully site-based, five days per week, with occasional travel to other UK locations. Role & Responsibilities As the IT Support Engineer , your responsibilities will include: Acting as the primary point of contact for IT incidents and service requests received through the IT Helpdesk platform, telephone and email. Diagnosing and resolving 1st and 2nd line technical issues within agreed SLAs. Escalating complex issues to internal specialists or third-party suppliers. Accurately documenting incidents, requests, resolutions and technical procedures. Building, configuring and deploying desktops, laptops and mobile devices. Managing endpoint lifecycles, including hardware refreshes, warranties and asset tracking. Deploying operating systems using MDT, WDS or equivalent technologies. Installing and supporting printers, scanners, conferencing equipment and peripheral devices. Providing 1st and 2nd line support for LAN, WAN and wireless infrastructure. Assisting with Cisco switching and wireless infrastructure administration, monitoring and troubleshooting. Diagnosing TCP/IP, DNS, DHCP, VPN and Wi-Fi connectivity issues. Supporting user provisioning, permissions and shared resources. Ensuring compliance with corporate IT standards and security policies. Escalating security incidents and promoting cyber security best practice. Producing technical documentation, knowledge base articles, user guides and standard operating procedures. Identifying recurring incidents and recommending long-term improvements. Supporting IT projects, including hardware deployments, office moves and infrastructure upgrades. Providing user guidance on Microsoft 365, Teams and standard business applications. Issuing IT equipment to new starters and supporting their initial system setup. Requirements of the Role The successful IT Support Engineer will offer: Experience supporting Windows 11. Knowledge of Microsoft Teams and Microsoft 365. Experience with Active Directory. Knowledge of endpoint security platforms such as Microsoft Defender, Sophos, SentinelOne or similar. Experience with WDS, MDT or equivalent deployment technologies. Strong troubleshooting and analytical capabilities. The ability to explain technical information clearly to non-technical users. The ability to prioritise tasks and manage multiple support requirements. Flexibility to support planned out-of-hours maintenance and project work when required. A full UK driving licence and the ability to travel occasionally to UK sites, including Nottingham and Telford. Apply Now If you are a customer-focused IT Support Engineer who enjoys hands-on troubleshooting and supporting users across office and manufacturing environments, apply now.
This is a rare opportunity to take full ownership of IT within an established, financially secure international business with a strong track record, a loyal workforce and a genuine team spirit. This company have been our client for 25 years so we know them well. Based at the company's Head Office in Hatfield, you'll lead the IT function end to end, supporting and driving technology across the UK and international locations with one direct report. This is a broad, hands-on role offering real autonomy, direct access to senior leadership and the opportunity to make a tangible difference to how the business operates and grows. With around 45 employees in the UK and smaller teams across the rest of the world, the business offers the variety and responsibility of a senior IT leadership role without the layers of bureaucracy often found in larger organisations. If you're an experienced IT professional who enjoys combining strategic oversight with practical technical involvement, this could be the ideal next step. The opportunity You'll be responsible for the overall IT environment, ensuring systems, infrastructure, applications and security support the needs of the business today while building for the future. Working closely with colleagues across all departments, the CEO and a range of external technology partners, you will have the freedom to identify improvements, lead projects and implement solutions that deliver real business value. Your responsibilities will include: IT leadership and strategy: Taking ownership of the IT function, setting priorities and ensuring technology aligns with business objectives. Infrastructure and cloud services: Managing and developing cloud infrastructure, networks, user environments and core IT systems across multiple locations. Business systems and applications: Supporting and improving key business applications, including ERP and e-commerce platforms. Development and databases: Applying your technical knowledge of web development, SQL and version control to maintain, troubleshoot and improve existing systems. IT security: Managing cyber security, access controls, risk and wider IT security practices across the organisation. Projects and continuous improvement: Leading IT projects, modernising systems and finding practical ways to improve efficiency and reliability. Supplier and budget management: Managing external providers, negotiating contracts, controlling costs and ensuring value for money. International IT support: Ensuring colleagues across the UK and overseas have the technology and support they need to work effectively. About you You'll be an experienced IT Manager, or a senior IT professional ready to take the next step, with the technical breadth, commercial awareness and confidence to run an IT function in a lean, international business. You are comfortable taking responsibility, solving problems hands-on and making decisions. Equally, you can communicate effectively with non-technical colleagues, manage external suppliers and explain technology decisions to senior leadership. Do you have:- Previous experience managing an IT function or taking broad responsibility for IT across a business. A practical background in PHP or web development. Experience with ERP systems; Syspro would be particularly advantageous, although other platforms will be considered. Knowledge of supply-chain processes, warehousing or distribution operations. Experience managing cloud infrastructure, ideally AWS, although Azure or Google Cloud experience is also relevant. A strong understanding of Windows Active Directory, enterprise networking and Microsoft 365, Google Workspace or equivalent collaboration platforms. Experience with IT security, access management and protecting business systems and data. Strong SQL skills, ideally covering both Microsoft SQL Server and MySQL. Familiarity with Git-based version control, particularly Bitbucket. Experience managing IT budgets, controlling expenditure and negotiating with third-party suppliers. A track record of delivering IT projects and improvements. Experience supporting Magento or another customer-facing e-commerce platform. Experience supporting multi-site or international operations, ideally across different countries and time zones. Experience with Google Workspace and/or Microsoft Azure and Entra ID would be beneficial. You don't need to be a specialist in every technology listed. The priority is broad technical capability, sound judgement and the ability to take ownership, learn quickly and deliver. This is an opportunity to join a business where people tend to stay, relationships matter and IT has a direct impact on day-to-day operations and future growth. If you're an experienced IT Manager who wants a broad, hands-on role where you can take ownership, influence the business and make a genuine difference, we would like to hear from you. The role is based at Head Office in Hatfield, Herts so candidates within a reasonable commuting distance are encouraged to apply. An immediate interview is available.
14/10/2026
Full time
This is a rare opportunity to take full ownership of IT within an established, financially secure international business with a strong track record, a loyal workforce and a genuine team spirit. This company have been our client for 25 years so we know them well. Based at the company's Head Office in Hatfield, you'll lead the IT function end to end, supporting and driving technology across the UK and international locations with one direct report. This is a broad, hands-on role offering real autonomy, direct access to senior leadership and the opportunity to make a tangible difference to how the business operates and grows. With around 45 employees in the UK and smaller teams across the rest of the world, the business offers the variety and responsibility of a senior IT leadership role without the layers of bureaucracy often found in larger organisations. If you're an experienced IT professional who enjoys combining strategic oversight with practical technical involvement, this could be the ideal next step. The opportunity You'll be responsible for the overall IT environment, ensuring systems, infrastructure, applications and security support the needs of the business today while building for the future. Working closely with colleagues across all departments, the CEO and a range of external technology partners, you will have the freedom to identify improvements, lead projects and implement solutions that deliver real business value. Your responsibilities will include: IT leadership and strategy: Taking ownership of the IT function, setting priorities and ensuring technology aligns with business objectives. Infrastructure and cloud services: Managing and developing cloud infrastructure, networks, user environments and core IT systems across multiple locations. Business systems and applications: Supporting and improving key business applications, including ERP and e-commerce platforms. Development and databases: Applying your technical knowledge of web development, SQL and version control to maintain, troubleshoot and improve existing systems. IT security: Managing cyber security, access controls, risk and wider IT security practices across the organisation. Projects and continuous improvement: Leading IT projects, modernising systems and finding practical ways to improve efficiency and reliability. Supplier and budget management: Managing external providers, negotiating contracts, controlling costs and ensuring value for money. International IT support: Ensuring colleagues across the UK and overseas have the technology and support they need to work effectively. About you You'll be an experienced IT Manager, or a senior IT professional ready to take the next step, with the technical breadth, commercial awareness and confidence to run an IT function in a lean, international business. You are comfortable taking responsibility, solving problems hands-on and making decisions. Equally, you can communicate effectively with non-technical colleagues, manage external suppliers and explain technology decisions to senior leadership. Do you have:- Previous experience managing an IT function or taking broad responsibility for IT across a business. A practical background in PHP or web development. Experience with ERP systems; Syspro would be particularly advantageous, although other platforms will be considered. Knowledge of supply-chain processes, warehousing or distribution operations. Experience managing cloud infrastructure, ideally AWS, although Azure or Google Cloud experience is also relevant. A strong understanding of Windows Active Directory, enterprise networking and Microsoft 365, Google Workspace or equivalent collaboration platforms. Experience with IT security, access management and protecting business systems and data. Strong SQL skills, ideally covering both Microsoft SQL Server and MySQL. Familiarity with Git-based version control, particularly Bitbucket. Experience managing IT budgets, controlling expenditure and negotiating with third-party suppliers. A track record of delivering IT projects and improvements. Experience supporting Magento or another customer-facing e-commerce platform. Experience supporting multi-site or international operations, ideally across different countries and time zones. Experience with Google Workspace and/or Microsoft Azure and Entra ID would be beneficial. You don't need to be a specialist in every technology listed. The priority is broad technical capability, sound judgement and the ability to take ownership, learn quickly and deliver. This is an opportunity to join a business where people tend to stay, relationships matter and IT has a direct impact on day-to-day operations and future growth. If you're an experienced IT Manager who wants a broad, hands-on role where you can take ownership, influence the business and make a genuine difference, we would like to hear from you. The role is based at Head Office in Hatfield, Herts so candidates within a reasonable commuting distance are encouraged to apply. An immediate interview is available.
Job Title: Third Line Citrix SME(SC Clearance fully transferrable ) Engagement Type: Contract (Initial 3 Months, with potential for extension) Work Location: Preston , UK (Onsite) Role Overview: We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert (SME) to join our onsite support team. Servicing as a key technical authority for our Citrix infrastructure, you will play a crucial role in maintaining platform stability, driving performance optimization, and supporting strategic scalability initiatives across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings. Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM). Proficiency in Windows Server environments, Active Directory, Group Policy (GPO), and FSLogix profile management. Solid understanding of client operating systems, specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack or Nexthink (training can be provided). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
14/10/2026
Contractor
Job Title: Third Line Citrix SME(SC Clearance fully transferrable ) Engagement Type: Contract (Initial 3 Months, with potential for extension) Work Location: Preston , UK (Onsite) Role Overview: We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert (SME) to join our onsite support team. Servicing as a key technical authority for our Citrix infrastructure, you will play a crucial role in maintaining platform stability, driving performance optimization, and supporting strategic scalability initiatives across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings. Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM). Proficiency in Windows Server environments, Active Directory, Group Policy (GPO), and FSLogix profile management. Solid understanding of client operating systems, specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack or Nexthink (training can be provided). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
End User Computing (EUC) Team Leader / Desktop Support Team Lead Location: Wakefield, West Yorkshire (with occasional travel to local sites) Contract: Initial 12-week contract Rate: NHS Band 6 equivalent ( .86 per day Umbrella) IR35: In scope We are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation. Key ResponsibilitiesTeam Leadership Lead, motivate and support a team of Desktop Engineers. Manage and prioritise incidents, requests and project activity. Operational & Technical Management Act as an escalation point for complex technical issues. Support the delivery of desktop services across multiple sites. Service Improvement Identify opportunities to improve service delivery and ways of working. Support the adoption of ITIL best practice. Technical Environment Microsoft Windows Active Directory Microsoft Exchange Citrix TCP/IP Networking Remote Access Technologies Backup & Recovery Solutions Endpoint Security & Antivirus Desktop, Laptop & Peripheral Support Hardware Deployment & Troubleshooting IT Service Management (ITSM) Tools Essential Experience Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team. IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER, LEADER, MICROSOFT, WINTEL Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
14/10/2026
Contractor
End User Computing (EUC) Team Leader / Desktop Support Team Lead Location: Wakefield, West Yorkshire (with occasional travel to local sites) Contract: Initial 12-week contract Rate: NHS Band 6 equivalent ( .86 per day Umbrella) IR35: In scope We are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation. Key ResponsibilitiesTeam Leadership Lead, motivate and support a team of Desktop Engineers. Manage and prioritise incidents, requests and project activity. Operational & Technical Management Act as an escalation point for complex technical issues. Support the delivery of desktop services across multiple sites. Service Improvement Identify opportunities to improve service delivery and ways of working. Support the adoption of ITIL best practice. Technical Environment Microsoft Windows Active Directory Microsoft Exchange Citrix TCP/IP Networking Remote Access Technologies Backup & Recovery Solutions Endpoint Security & Antivirus Desktop, Laptop & Peripheral Support Hardware Deployment & Troubleshooting IT Service Management (ITSM) Tools Essential Experience Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team. IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER, LEADER, MICROSOFT, WINTEL Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior IT Support Engineer Bedford Onsite (5 days per week, with regular travel to offices and sites) £40,000 £50,000 + £4,000 car allowance VIQU are partnering with a growing construction group looking to recruit a Senior IT Support Engineer to join its in-house IT team. This is a broad second and third line position offering genuine infrastructure ownership across a multi-site environment, covering Microsoft technologies, networking, endpoints and servers alongside new site deployments and wider infrastructure projects. The role would suit someone who enjoys taking technical problems through to resolution and wants exposure to a varied estate rather than a traditional ticket-focused support position. Key Responsibilities of the Senior IT Support Engineer: • Take ownership of second and third line escalations, resolving complex technical issues through to completion and addressing recurring problems at source. • Deliver IT for new site mobilisations and demobilisations, including connectivity, network configuration, segmentation and equipment provisioning. • Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across multiple environments. • Manage the Windows endpoint estate, including imaging, application deployment, patching, compliance and the ongoing transition from SCCM to Intune co-management. • Maintain Windows Server and Hyper-V infrastructure, covering builds, patching, backup and recovery. • Support and develop networking across offices and sites, including switching, firewalls, wireless, VPNs and site connectivity. • Contribute to infrastructure projects from initial scoping through to delivery and handover, working directly with third-party suppliers where required. • Maintain accurate service desk, asset and technical documentation while sharing knowledge across the wider IT team. Key Experience Required of the Senior IT Support Engineer: • Demonstrable experience taking ownership of infrastructure and resolving second and third line issues independently rather than routinely escalating them. • Strong hands-on experience administering Windows Server and Microsoft 365 environments • Solid networking fundamentals with the ability to troubleshoot issues across multi-site environments. • Comfortable engaging directly with technical suppliers and challenging delivery where necessary. • Strong organisation and prioritisation skills, with the ability to manage several technical workstreams simultaneously. • Full UK driving licence and willingness to travel regularly to offices and construction sites. • Relevant technical certifications are desirable but not essential, and previous construction industry experience is not required. Apply now to speak with VIQU IT in confidence, or reach out to Harjot Singh via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
14/10/2026
Full time
Senior IT Support Engineer Bedford Onsite (5 days per week, with regular travel to offices and sites) £40,000 £50,000 + £4,000 car allowance VIQU are partnering with a growing construction group looking to recruit a Senior IT Support Engineer to join its in-house IT team. This is a broad second and third line position offering genuine infrastructure ownership across a multi-site environment, covering Microsoft technologies, networking, endpoints and servers alongside new site deployments and wider infrastructure projects. The role would suit someone who enjoys taking technical problems through to resolution and wants exposure to a varied estate rather than a traditional ticket-focused support position. Key Responsibilities of the Senior IT Support Engineer: • Take ownership of second and third line escalations, resolving complex technical issues through to completion and addressing recurring problems at source. • Deliver IT for new site mobilisations and demobilisations, including connectivity, network configuration, segmentation and equipment provisioning. • Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across multiple environments. • Manage the Windows endpoint estate, including imaging, application deployment, patching, compliance and the ongoing transition from SCCM to Intune co-management. • Maintain Windows Server and Hyper-V infrastructure, covering builds, patching, backup and recovery. • Support and develop networking across offices and sites, including switching, firewalls, wireless, VPNs and site connectivity. • Contribute to infrastructure projects from initial scoping through to delivery and handover, working directly with third-party suppliers where required. • Maintain accurate service desk, asset and technical documentation while sharing knowledge across the wider IT team. Key Experience Required of the Senior IT Support Engineer: • Demonstrable experience taking ownership of infrastructure and resolving second and third line issues independently rather than routinely escalating them. • Strong hands-on experience administering Windows Server and Microsoft 365 environments • Solid networking fundamentals with the ability to troubleshoot issues across multi-site environments. • Comfortable engaging directly with technical suppliers and challenging delivery where necessary. • Strong organisation and prioritisation skills, with the ability to manage several technical workstreams simultaneously. • Full UK driving licence and willingness to travel regularly to offices and construction sites. • Relevant technical certifications are desirable but not essential, and previous construction industry experience is not required. Apply now to speak with VIQU IT in confidence, or reach out to Harjot Singh via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
IT Support Engineer Warrington (Commutable from: Manchester, Liverpool, St Helens, Wigan, Runcorn, Widnes, Altrincham, Leigh) 30,000 + Training + Progression + Hybrid working + Excellent Benefits Are you an IT Support Engineer with looking to join a highly varied technology company offer specialist training and the opportunity to develop your technical skills? This is an excellent opportunity to join a nationally-renowned IT services business, where you will work with a team of experts, get progression opportunities and career stability. The company are an established provider of IT and technology solutions, offering specialist services to a wide range of high-end customers. Due to continued growth, they are looking to add an experienced IT Support Engineer to their team. In this varied role, you will provide remote and on-site technical support, troubleshooting hardware, software and networking issues. You will work with Microsoft technologies, manage service desk tickets and support the delivery of key IT projects. This role would suit an IT Support Engineer looking for a varied technical position with flexible working and long-term career development. The Role: Providing remote, telephone and on-site IT support. Troubleshooting hardware, software and network issues. Supporting Microsoft 365, Active Directory, DHCP and DNS. Based in Warrington with travel to customer sites when required. The Person: IT Support Engineer / 2nd Line Support Engineer / IT Technician. Experience with Microsoft 365, Active Directory and networking. Full UK driving licence. Holds SC clearance or willing to undergo clearance. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
14/10/2026
Full time
IT Support Engineer Warrington (Commutable from: Manchester, Liverpool, St Helens, Wigan, Runcorn, Widnes, Altrincham, Leigh) 30,000 + Training + Progression + Hybrid working + Excellent Benefits Are you an IT Support Engineer with looking to join a highly varied technology company offer specialist training and the opportunity to develop your technical skills? This is an excellent opportunity to join a nationally-renowned IT services business, where you will work with a team of experts, get progression opportunities and career stability. The company are an established provider of IT and technology solutions, offering specialist services to a wide range of high-end customers. Due to continued growth, they are looking to add an experienced IT Support Engineer to their team. In this varied role, you will provide remote and on-site technical support, troubleshooting hardware, software and networking issues. You will work with Microsoft technologies, manage service desk tickets and support the delivery of key IT projects. This role would suit an IT Support Engineer looking for a varied technical position with flexible working and long-term career development. The Role: Providing remote, telephone and on-site IT support. Troubleshooting hardware, software and network issues. Supporting Microsoft 365, Active Directory, DHCP and DNS. Based in Warrington with travel to customer sites when required. The Person: IT Support Engineer / 2nd Line Support Engineer / IT Technician. Experience with Microsoft 365, Active Directory and networking. Full UK driving licence. Holds SC clearance or willing to undergo clearance. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Infrastructure Support Engineer Oxford Office-Based Competitive Salary + Excellent Benefits My client is looking for an enthusiastic and proactive IT Infrastructure Support Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment. Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available. The Role This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow. Key Responsibilities Provide first and second-line IT support to users across the business. Manage, prioritise and resolve IT support tickets, escalating where appropriate. Configure and deploy laptops, desktops and mobile devices for new starters. Manage onboarding and offboarding processes, including user accounts and permissions. Maintain and support core IT infrastructure, including servers, networking equipment and office technology. Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace. Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs. Maintain IT asset registers, hardware inventory and documentation. Support backups, security updates and system maintenance. Help improve IT processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous experience in an IT Support or IT Infrastructure Support role. Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam Backup & Replication. PowerShell scripting. Linux administration (Ubuntu, Rocky Linux or similar). Dell PowerEdge server hardware. IT asset management and documentation. Security best practices and backup management. What's on Offer This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment. If you're an IT Infrastructure Support Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you. IT Infrastructure Support Engineer - Oxford
14/10/2026
Full time
IT Infrastructure Support Engineer Oxford Office-Based Competitive Salary + Excellent Benefits My client is looking for an enthusiastic and proactive IT Infrastructure Support Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment. Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available. The Role This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow. Key Responsibilities Provide first and second-line IT support to users across the business. Manage, prioritise and resolve IT support tickets, escalating where appropriate. Configure and deploy laptops, desktops and mobile devices for new starters. Manage onboarding and offboarding processes, including user accounts and permissions. Maintain and support core IT infrastructure, including servers, networking equipment and office technology. Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace. Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs. Maintain IT asset registers, hardware inventory and documentation. Support backups, security updates and system maintenance. Help improve IT processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous experience in an IT Support or IT Infrastructure Support role. Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam Backup & Replication. PowerShell scripting. Linux administration (Ubuntu, Rocky Linux or similar). Dell PowerEdge server hardware. IT asset management and documentation. Security best practices and backup management. What's on Offer This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment. If you're an IT Infrastructure Support Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you. IT Infrastructure Support Engineer - Oxford
Network Support Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: £50,000 - £55,000 Hands on position in which you will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, Routers, Firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures.
14/10/2026
Full time
Network Support Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: £50,000 - £55,000 Hands on position in which you will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, Routers, Firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures.
PURPOSE / SCOPE The IT Support Technician is responsible for providing workstation/PC hardware installation, configuration and maintenance; supporting user applications and troubleshooting; executes touch labor tasks; and other duties as assigned all while ensuring successful performance and compliance with Performance Work Statement (PWS), Program, USG, and international requirements and guidelines. Ensures compliance with standard management practices including but not limited to monitoring, records keeping, report preparation, training, inspections, data reporting, etc. Will perform other duties as assigned The IT Support Technician will be available for on-call support as needed 24 hours/day, 7 days/week in this role. QUALIFICATIONS High school diploma or equivalent Two years experience in a Microsoft operating environment with field experience in personal computer (PC) hardware installation, configuration and maintenance certifications: IAT-1: Security + or GSEC or SCNP or SSCP (IT Support Technician must meet requirements outlined in the DOD 8570.1M directive matrix IAT-1) CSWF Basic per DoD 8140.03 directive matrix Must be certified Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), and Cisco Certified Internet Expert (CCIE). Must be certified as Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Desktop Technician (MCDST), and Microsoft Certified Professional (MCP). Must have experience in Windows / Office support Experience in an austere OCONUS environment with a multi-national workforce Must be familiar with current global, US, Program and PWS requirements Excellent organizational and time management skills Ability to obtain and maintain a US passport and driver's license throughout employment in this role Ability to successfully pass PACOM medical requirements and maintain requirements for duration of deployment Comptia Network+ or EC Councile Cisco CCNA Certfication Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance WORK ENVIRONMENT, PHYSICAL DEMANDS Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies Able to lift, carry, and push supplies and boxes up to 50 pounds Living and working conditions at the assignment location could be remote and uncomfortable May work in a typical office environment OTHER RESPONSIBILITIES Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
14/10/2026
Full time
PURPOSE / SCOPE The IT Support Technician is responsible for providing workstation/PC hardware installation, configuration and maintenance; supporting user applications and troubleshooting; executes touch labor tasks; and other duties as assigned all while ensuring successful performance and compliance with Performance Work Statement (PWS), Program, USG, and international requirements and guidelines. Ensures compliance with standard management practices including but not limited to monitoring, records keeping, report preparation, training, inspections, data reporting, etc. Will perform other duties as assigned The IT Support Technician will be available for on-call support as needed 24 hours/day, 7 days/week in this role. QUALIFICATIONS High school diploma or equivalent Two years experience in a Microsoft operating environment with field experience in personal computer (PC) hardware installation, configuration and maintenance certifications: IAT-1: Security + or GSEC or SCNP or SSCP (IT Support Technician must meet requirements outlined in the DOD 8570.1M directive matrix IAT-1) CSWF Basic per DoD 8140.03 directive matrix Must be certified Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), and Cisco Certified Internet Expert (CCIE). Must be certified as Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Desktop Technician (MCDST), and Microsoft Certified Professional (MCP). Must have experience in Windows / Office support Experience in an austere OCONUS environment with a multi-national workforce Must be familiar with current global, US, Program and PWS requirements Excellent organizational and time management skills Ability to obtain and maintain a US passport and driver's license throughout employment in this role Ability to successfully pass PACOM medical requirements and maintain requirements for duration of deployment Comptia Network+ or EC Councile Cisco CCNA Certfication Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance WORK ENVIRONMENT, PHYSICAL DEMANDS Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies Able to lift, carry, and push supplies and boxes up to 50 pounds Living and working conditions at the assignment location could be remote and uncomfortable May work in a typical office environment OTHER RESPONSIBILITIES Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
About the opportunity Completely government funding training with career support to land you a job at the end - no brainer! Netcom Training's government-funded Cyber Security course is your shortcut to breaking into the cyber security industry. Learn the essentials - threat intelligence, security testing, incident response and legislation - in an interactive online format and earn an NCFE-accredited Level 3 Certificate in Cyber Security Practices. Course details Duration: 14 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm What you'll learn Understanding cyber security principles and threat intelligence Identifying malicious software, vulnerabilities and social engineering tactics Applying effective security testing methods and cyber security controls Developing incident response plans for security breaches Understanding legislation, information security standards and ethical practice in cyber security Potential roles Information Security Analyst Incident Response Analyst Cyber Forensic Analyst IT Support Technician Compliance/GRC Assistant Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course
14/10/2026
Full time
About the opportunity Completely government funding training with career support to land you a job at the end - no brainer! Netcom Training's government-funded Cyber Security course is your shortcut to breaking into the cyber security industry. Learn the essentials - threat intelligence, security testing, incident response and legislation - in an interactive online format and earn an NCFE-accredited Level 3 Certificate in Cyber Security Practices. Course details Duration: 14 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm What you'll learn Understanding cyber security principles and threat intelligence Identifying malicious software, vulnerabilities and social engineering tactics Applying effective security testing methods and cyber security controls Developing incident response plans for security breaches Understanding legislation, information security standards and ethical practice in cyber security Potential roles Information Security Analyst Incident Response Analyst Cyber Forensic Analyst IT Support Technician Compliance/GRC Assistant Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course
IT Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) 150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately and working to agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team.
13/10/2026
Contractor
IT Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) 150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately and working to agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team.
Automation Engineer 35,000 - 43,000 + Annual Bonus + Salary Reviews + Training + Progression + Pension + 32 Days Holiday + Benefits Ross-on-Wye Are you an IT professional with experience in Power Platform, Microsoft 365, general IT Support, SharePoint and Intune, looking for a varied role where you can drive business-wide automation projects while retaining hands-on responsibility for modern workplace technologies and IT support within a growing international organisation? This is an excellent opportunity to join a cloud-first organisation where technology plays a key role in supporting global operations. You will take ownership of automation initiatives, delivering real business improvements through Power Apps, Power Automate, SharePoint and Power BI solutions. Working closely with the IT Manager, you will be responsible for developing and maintaining Microsoft 365 services, managing device estates through Intune, and supporting the ongoing adoption of modern workplace technologies. You will also help improve security, governance and operational efficiency across the business. The successful candidate will have experience administering Microsoft 365 environments, building Power Platform solutions, and providing IT support within a professional business environment. This is a fantastic opportunity to work on a blend of projects and support activities while making a visible impact across the organisation. The Role: Develop and maintain Power Apps, Power Automate and SharePoint solutions Administer Microsoft 365, Entra ID, Exchange Online, Teams and Intune Build reports and dashboards using Power BI Provide 1st and 2nd line IT support across UK and international users and offices Improve automation, governance, security and user adoption across the business The Person: Experience with Power Automate and Power Apps in a production environment Strong Microsoft 365 administration experience Knowledge of SharePoint Online and Intune Excellent communication and problem-solving skills Experience supporting end users within an IT support or systems role Power BI, PowerShell, Microsoft Graph API or Dataverse experience advantageous Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
13/10/2026
Full time
Automation Engineer 35,000 - 43,000 + Annual Bonus + Salary Reviews + Training + Progression + Pension + 32 Days Holiday + Benefits Ross-on-Wye Are you an IT professional with experience in Power Platform, Microsoft 365, general IT Support, SharePoint and Intune, looking for a varied role where you can drive business-wide automation projects while retaining hands-on responsibility for modern workplace technologies and IT support within a growing international organisation? This is an excellent opportunity to join a cloud-first organisation where technology plays a key role in supporting global operations. You will take ownership of automation initiatives, delivering real business improvements through Power Apps, Power Automate, SharePoint and Power BI solutions. Working closely with the IT Manager, you will be responsible for developing and maintaining Microsoft 365 services, managing device estates through Intune, and supporting the ongoing adoption of modern workplace technologies. You will also help improve security, governance and operational efficiency across the business. The successful candidate will have experience administering Microsoft 365 environments, building Power Platform solutions, and providing IT support within a professional business environment. This is a fantastic opportunity to work on a blend of projects and support activities while making a visible impact across the organisation. The Role: Develop and maintain Power Apps, Power Automate and SharePoint solutions Administer Microsoft 365, Entra ID, Exchange Online, Teams and Intune Build reports and dashboards using Power BI Provide 1st and 2nd line IT support across UK and international users and offices Improve automation, governance, security and user adoption across the business The Person: Experience with Power Automate and Power Apps in a production environment Strong Microsoft 365 administration experience Knowledge of SharePoint Online and Intune Excellent communication and problem-solving skills Experience supporting end users within an IT support or systems role Power BI, PowerShell, Microsoft Graph API or Dataverse experience advantageous Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Location: Gateshead Salary: c. 42,000 Job Type: Full Time, Permanent Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment. As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements. What's on Offer? Competitive salary and benefits package. Ongoing training and development opportunities. Exposure to a wide range of technologies. Supportive and collaborative working environment. Key Responsibilities Manage incidents and service requests through the Service Desk system. Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology. Troubleshoot hardware, software and network-related issues. Perform user administration and access management activities. Maintain ICT asset records, inventories and equipment lifecycle management. Support backup processes, data restoration activities and routine system maintenance. Analyse service desk trends and identify opportunities for continuous improvement. Requirements Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role. Strong knowledge of Windows operating systems, workplace technologies and network infrastructure. Excellent troubleshooting and problem-solving skills. Strong communication and customer service abilities. Fluent English language skills. Experience working within a service desk or IT support environment. If you are a motivated ICT Support Engineer looking to take the next step in your career, we would love to hear from you. Apply today to be considered for this ICT Support Engineer opportunity.
13/10/2026
Full time
Location: Gateshead Salary: c. 42,000 Job Type: Full Time, Permanent Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment. As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements. What's on Offer? Competitive salary and benefits package. Ongoing training and development opportunities. Exposure to a wide range of technologies. Supportive and collaborative working environment. Key Responsibilities Manage incidents and service requests through the Service Desk system. Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology. Troubleshoot hardware, software and network-related issues. Perform user administration and access management activities. Maintain ICT asset records, inventories and equipment lifecycle management. Support backup processes, data restoration activities and routine system maintenance. Analyse service desk trends and identify opportunities for continuous improvement. Requirements Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role. Strong knowledge of Windows operating systems, workplace technologies and network infrastructure. Excellent troubleshooting and problem-solving skills. Strong communication and customer service abilities. Fluent English language skills. Experience working within a service desk or IT support environment. If you are a motivated ICT Support Engineer looking to take the next step in your career, we would love to hear from you. Apply today to be considered for this ICT Support Engineer opportunity.
1stLine Support / Service Desk Analyst / IT Support Office based in Wakefield- Mon Fri needed to provide end user support. You must have strong customer services experience and determined to enhance your IT Technical Skill set and career! Multiple roles available. As 1st Line Support / Service Desk Analyst / IT Support you should ideally have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, hardware printer support knowledge, Group Policy, SCCM or be willing and proactive in upskilling yourself . Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team will have a huge advantage. Apply now we are waiting to invest in your career!
13/10/2026
Full time
1stLine Support / Service Desk Analyst / IT Support Office based in Wakefield- Mon Fri needed to provide end user support. You must have strong customer services experience and determined to enhance your IT Technical Skill set and career! Multiple roles available. As 1st Line Support / Service Desk Analyst / IT Support you should ideally have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, hardware printer support knowledge, Group Policy, SCCM or be willing and proactive in upskilling yourself . Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team will have a huge advantage. Apply now we are waiting to invest in your career!
Network Support Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: £50,000 - £55,000 Hands on position in which you will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, Routers, Firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures.
13/10/2026
Full time
Network Support Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: £50,000 - £55,000 Hands on position in which you will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, Routers, Firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures.
Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one supplier of defence electronics. Beyond that our people have made London's Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We are a leading name in our markets and a diverse, constantly evolving organisation. Join us. We are currently looking to recruit an End User Support Technician to join our team in Belfast. The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services. Key Responsibilities and Tasks: Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. Support and deployment of Smartphone's - iPhone and Android. Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in the Belfast sites giving the customer flexibility for the support provided. Qualifications, Experience and Skills: Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Teamwork focus, able to work with teams located at other remote sites as required. Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds Desirable: Automation tools (such as SCCM) Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
13/10/2026
Full time
Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one supplier of defence electronics. Beyond that our people have made London's Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We are a leading name in our markets and a diverse, constantly evolving organisation. Join us. We are currently looking to recruit an End User Support Technician to join our team in Belfast. The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services. Key Responsibilities and Tasks: Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. Support and deployment of Smartphone's - iPhone and Android. Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in the Belfast sites giving the customer flexibility for the support provided. Qualifications, Experience and Skills: Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Teamwork focus, able to work with teams located at other remote sites as required. Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds Desirable: Automation tools (such as SCCM) Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Who we are GlobalData Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData Healthcare is GlobalData s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role GlobalData Healthcare is building an AI-enabled competitive intelligence platform for the pharmaceutical market. It supports our consulting teams in tracking competitor drugs, clinical trials, regulatory decisions and market news for pharma clients, combining GlobalData's data, continuous monitoring of external sources, AI-assisted analysis and the expertise of our consultants. The platform runs on AWS, with a Python and PostgreSQL back end and a React front end. We are forming a small Birmingham-based team to develop and run it. You will be the link between our pharma consulting teams, the wider business and the development team: turning business needs into clear requirements, supporting teams as they adopt the platform, and leading the business case and commercial work around it. What you ll be doing Gather and document requirements, and translate them into user stories and acceptance criteria. Map current business processes and identify opportunities for improvement. Support prioritisation and manage the product backlog. Coordinate user acceptance testing, user onboarding and supporting documentation. Develop and maintain business cases, including cost/benefit analysis and value tracking. Support proposals, client presentations and reporting to senior stakeholders. What we re looking for Essential At least 2 years' experience as a business analyst on software or data products. Strong analytical and Excel skills, including building financial or cost/benefit models. Excellent written and verbal communication, with both technical and business audiences. Well organised, able to manage multiple stakeholders and priorities. Desirable Background in pharma, life sciences or consulting. Understanding of APIs and data integration. Experience with AI or data products. Basic SQL, and experience with tools such as Jira. In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
13/10/2026
Full time
Who we are GlobalData Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData Healthcare is GlobalData s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role GlobalData Healthcare is building an AI-enabled competitive intelligence platform for the pharmaceutical market. It supports our consulting teams in tracking competitor drugs, clinical trials, regulatory decisions and market news for pharma clients, combining GlobalData's data, continuous monitoring of external sources, AI-assisted analysis and the expertise of our consultants. The platform runs on AWS, with a Python and PostgreSQL back end and a React front end. We are forming a small Birmingham-based team to develop and run it. You will be the link between our pharma consulting teams, the wider business and the development team: turning business needs into clear requirements, supporting teams as they adopt the platform, and leading the business case and commercial work around it. What you ll be doing Gather and document requirements, and translate them into user stories and acceptance criteria. Map current business processes and identify opportunities for improvement. Support prioritisation and manage the product backlog. Coordinate user acceptance testing, user onboarding and supporting documentation. Develop and maintain business cases, including cost/benefit analysis and value tracking. Support proposals, client presentations and reporting to senior stakeholders. What we re looking for Essential At least 2 years' experience as a business analyst on software or data products. Strong analytical and Excel skills, including building financial or cost/benefit models. Excellent written and verbal communication, with both technical and business audiences. Well organised, able to manage multiple stakeholders and priorities. Desirable Background in pharma, life sciences or consulting. Understanding of APIs and data integration. Experience with AI or data products. Basic SQL, and experience with tools such as Jira. In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData Healthcare is GlobalData s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role GlobalData Healthcare is building an AI-enabled competitive intelligence platform for the pharmaceutical market. It supports our consulting teams in tracking competitor drugs, clinical trials, regulatory decisions and market news for pharma clients, combining GlobalData's data, continuous monitoring of external sources, AI-assisted analysis and the expertise of our consultants. The platform runs on AWS, with a Python and PostgreSQL back end and a React front end. We are forming a small Birmingham-based team to develop and run it. You will build and develop the web application our consultants use every day to manage competitive landscapes, forecast timelines and the review and sign-off of intelligence for pharma clients. You will work across the React user interface and the Python services behind it. What you ll be doing Develop new features end to end, from database and API through to the user interface. Build clear, usable interfaces for complex, data-rich workflows. Work directly with users to gather feedback and improve the application. Maintain code quality through testing, code review and shared standards. Help keep the application secure, performant and consistent as it grows. What we re looking for Essential At least 2 years' commercial experience with React and TypeScript, ideally on data-rich business applications. Experience building REST APIs, ideally in Python (e.g. FastAPI). Good working knowledge of SQL and relational databases, ideally PostgreSQL. Good judgement on user interface design, with or without a dedicated designer. Understanding of authentication, access control and web application security. Desirable Experience building products that present or work alongside AI-generated content. Experience with applications hosted on AWS, and CI/CD. Background in life sciences, healthcare or market intelligence. In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
13/10/2026
Full time
Who we are GlobalData Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData Healthcare is GlobalData s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role GlobalData Healthcare is building an AI-enabled competitive intelligence platform for the pharmaceutical market. It supports our consulting teams in tracking competitor drugs, clinical trials, regulatory decisions and market news for pharma clients, combining GlobalData's data, continuous monitoring of external sources, AI-assisted analysis and the expertise of our consultants. The platform runs on AWS, with a Python and PostgreSQL back end and a React front end. We are forming a small Birmingham-based team to develop and run it. You will build and develop the web application our consultants use every day to manage competitive landscapes, forecast timelines and the review and sign-off of intelligence for pharma clients. You will work across the React user interface and the Python services behind it. What you ll be doing Develop new features end to end, from database and API through to the user interface. Build clear, usable interfaces for complex, data-rich workflows. Work directly with users to gather feedback and improve the application. Maintain code quality through testing, code review and shared standards. Help keep the application secure, performant and consistent as it grows. What we re looking for Essential At least 2 years' commercial experience with React and TypeScript, ideally on data-rich business applications. Experience building REST APIs, ideally in Python (e.g. FastAPI). Good working knowledge of SQL and relational databases, ideally PostgreSQL. Good judgement on user interface design, with or without a dedicated designer. Understanding of authentication, access control and web application security. Desirable Experience building products that present or work alongside AI-generated content. Experience with applications hosted on AWS, and CI/CD. Background in life sciences, healthcare or market intelligence. In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
2nd Line IT Support Engineer Microsoft 365 & Cyber Security Location: Kemble Salary: £34,000 £38,000 DOE Job Type: Permanent, Full-Time Working Pattern: 4 days office / 1 day home Additional Requirement: Full UK driving licence and access to a vehicle About the Role: Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions. They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area. This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security. You ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts. What You ll Do: Provide 1st and 2nd line technical support to a range of customers Troubleshoot and resolve Windows 11 hardware and software issues Support Microsoft 365 environments and user administration Administer and troubleshoot Entra ID and Exchange Online Support Microsoft Teams and SharePoint Assist with Microsoft Intune deployments and device management Support cyber security solutions and promote security best practice Monitor and resolve technical issues across customer environments Participate in customer projects, migrations and technology rollouts Provide occasional onsite support at customer locations Maintain clear and accurate technical documentation Work closely with customers to ensure issues are resolved effectively Escalate more complex technical issues when required What We re Looking For: Previous experience within an MSP or IT Support environment Strong Windows 11 troubleshooting experience Good Microsoft 365 administration skills Experience with Exchange Online, Teams, SharePoint and Entra ID Good understanding of networking fundamentals Strong troubleshooting and problem-solving skills Excellent communication and customer service skills A proactive approach and willingness to develop your technical knowledge Full UK driving licence and access to a vehicle Ability to work from the Tetbury office at least 4 days per week Right to work in the UK Desirable Experience Experience with any of the following would be advantageous: Microsoft Intune Microsoft Defender
13/10/2026
Full time
2nd Line IT Support Engineer Microsoft 365 & Cyber Security Location: Kemble Salary: £34,000 £38,000 DOE Job Type: Permanent, Full-Time Working Pattern: 4 days office / 1 day home Additional Requirement: Full UK driving licence and access to a vehicle About the Role: Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions. They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area. This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security. You ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts. What You ll Do: Provide 1st and 2nd line technical support to a range of customers Troubleshoot and resolve Windows 11 hardware and software issues Support Microsoft 365 environments and user administration Administer and troubleshoot Entra ID and Exchange Online Support Microsoft Teams and SharePoint Assist with Microsoft Intune deployments and device management Support cyber security solutions and promote security best practice Monitor and resolve technical issues across customer environments Participate in customer projects, migrations and technology rollouts Provide occasional onsite support at customer locations Maintain clear and accurate technical documentation Work closely with customers to ensure issues are resolved effectively Escalate more complex technical issues when required What We re Looking For: Previous experience within an MSP or IT Support environment Strong Windows 11 troubleshooting experience Good Microsoft 365 administration skills Experience with Exchange Online, Teams, SharePoint and Entra ID Good understanding of networking fundamentals Strong troubleshooting and problem-solving skills Excellent communication and customer service skills A proactive approach and willingness to develop your technical knowledge Full UK driving licence and access to a vehicle Ability to work from the Tetbury office at least 4 days per week Right to work in the UK Desirable Experience Experience with any of the following would be advantageous: Microsoft Intune Microsoft Defender
IT Support Technician Edinburgh Permanent £26,500 - £29,500 We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh. This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development. Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues. Key Responsibilities Provide first and second-line technical support to end users Respond to support requests via phone, email and live chat Log, update and manage tickets accurately through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365 services and cloud-based technologies Assist users with desktop, laptop, server and network-related issues Escalate complex incidents where required, ensuring clear handover information is provided Deliver excellent customer service across a varied client base Maintain technical documentation and knowledge base articles Work collaboratively with colleagues to ensure service levels are achieved Skills & Experience Required Previous experience within an IT support role, ideally 12 months or more Strong interest in technology and troubleshooting Experience supporting Microsoft-based environments Knowledge of Microsoft 365 administration and support Understanding of Windows desktop operating systems Basic networking knowledge including TCP/IP, DNS and DHCP Excellent communication and customer service skills Strong organisation and attention to detail Ability to prioritise workloads and manage multiple tasks effectively Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential. What's on Offer Salary of £26,500 - £29,500 dependent on experience and technical ability Clear progression opportunities and technical specialisation pathways Regular mentoring and career development reviews 12 dedicated training days per year 6 charity days per year Contribution towards gym membership Private healthcare after six months' service Ongoing training and professional development support Exposure to a broad range of technologies and client environments Supportive and collaborative team culture Location: Edinburgh City Centre Hours: Monday to Friday, 9:00am - 5:00pm This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression.
13/10/2026
Full time
IT Support Technician Edinburgh Permanent £26,500 - £29,500 We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh. This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development. Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues. Key Responsibilities Provide first and second-line technical support to end users Respond to support requests via phone, email and live chat Log, update and manage tickets accurately through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365 services and cloud-based technologies Assist users with desktop, laptop, server and network-related issues Escalate complex incidents where required, ensuring clear handover information is provided Deliver excellent customer service across a varied client base Maintain technical documentation and knowledge base articles Work collaboratively with colleagues to ensure service levels are achieved Skills & Experience Required Previous experience within an IT support role, ideally 12 months or more Strong interest in technology and troubleshooting Experience supporting Microsoft-based environments Knowledge of Microsoft 365 administration and support Understanding of Windows desktop operating systems Basic networking knowledge including TCP/IP, DNS and DHCP Excellent communication and customer service skills Strong organisation and attention to detail Ability to prioritise workloads and manage multiple tasks effectively Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential. What's on Offer Salary of £26,500 - £29,500 dependent on experience and technical ability Clear progression opportunities and technical specialisation pathways Regular mentoring and career development reviews 12 dedicated training days per year 6 charity days per year Contribution towards gym membership Private healthcare after six months' service Ongoing training and professional development support Exposure to a broad range of technologies and client environments Supportive and collaborative team culture Location: Edinburgh City Centre Hours: Monday to Friday, 9:00am - 5:00pm This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression.
Role: Desktop Support Analyst Location: Nottinghamshire Working Arrangement: Hybrid Salary: Up to £34,000 You ve done the password resets and basic troubleshooting. Now you re looking for an IT support role where you can get your hands on more. We re looking for a Desktop Support Analyst to join an established IT team, providing both onsite and remote support across a multi-site environment. This is still a user-facing support role, but it goes further than a typical first-line position. You ll troubleshoot desktop and laptop issues, configure and deploy hardware and software, manage tickets and help users get the most out of their technology. Microsoft Defender is a key part of the role. You ll need hands-on experience using Defender to identify, investigate and remediate vulnerabilities and security issues across the desktop estate. You ll also work with Microsoft 365, Azure Entra ID, Endpoint Manager and Intune, managing user access and devices across the business. Hands-on Intune experience, particularly application packaging and deployment, would be a big advantage. There s a wider security element too. You ll help maintain IT security standards, respond to incidents and support the team in identifying and understanding new and current attack vectors. Alongside the day-to-day support, you ll have the opportunity to get involved in small and medium-sized IT projects across the network infrastructure and desktop estate. You ll also test new hardware and software, work with third-party suppliers and provide informal training to users when new systems are introduced. You ll need solid experience troubleshooting Windows desktops and laptops, Office 365, software, hardware and basic network connectivity. Most importantly, we re looking for someone who has practical Microsoft Defender experience and is comfortable getting hands-on with vulnerability remediation rather than simply escalating security issues elsewhere. You don t need to know everything, but you should be comfortable investigating problems yourself, managing your own workload and knowing when something needs to be escalated. You ll also need to enjoy working with people and be able to explain technical problems without making them sound more complicated than they need to be. If you ve built a good foundation in IT support and are ready for a role that gives you more responsibility across Microsoft Defender, Intune, device management, security and IT projects, please apply now or get in touch to find out more. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background. All applicants are screened by an experienced, human recruiter not AI.
13/10/2026
Full time
Role: Desktop Support Analyst Location: Nottinghamshire Working Arrangement: Hybrid Salary: Up to £34,000 You ve done the password resets and basic troubleshooting. Now you re looking for an IT support role where you can get your hands on more. We re looking for a Desktop Support Analyst to join an established IT team, providing both onsite and remote support across a multi-site environment. This is still a user-facing support role, but it goes further than a typical first-line position. You ll troubleshoot desktop and laptop issues, configure and deploy hardware and software, manage tickets and help users get the most out of their technology. Microsoft Defender is a key part of the role. You ll need hands-on experience using Defender to identify, investigate and remediate vulnerabilities and security issues across the desktop estate. You ll also work with Microsoft 365, Azure Entra ID, Endpoint Manager and Intune, managing user access and devices across the business. Hands-on Intune experience, particularly application packaging and deployment, would be a big advantage. There s a wider security element too. You ll help maintain IT security standards, respond to incidents and support the team in identifying and understanding new and current attack vectors. Alongside the day-to-day support, you ll have the opportunity to get involved in small and medium-sized IT projects across the network infrastructure and desktop estate. You ll also test new hardware and software, work with third-party suppliers and provide informal training to users when new systems are introduced. You ll need solid experience troubleshooting Windows desktops and laptops, Office 365, software, hardware and basic network connectivity. Most importantly, we re looking for someone who has practical Microsoft Defender experience and is comfortable getting hands-on with vulnerability remediation rather than simply escalating security issues elsewhere. You don t need to know everything, but you should be comfortable investigating problems yourself, managing your own workload and knowing when something needs to be escalated. You ll also need to enjoy working with people and be able to explain technical problems without making them sound more complicated than they need to be. If you ve built a good foundation in IT support and are ready for a role that gives you more responsibility across Microsoft Defender, Intune, device management, security and IT projects, please apply now or get in touch to find out more. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background. All applicants are screened by an experienced, human recruiter not AI.
Network Support Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: 50,000 - 55,000 Hands on position in which you will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures.
13/10/2026
Full time
Network Support Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: 50,000 - 55,000 Hands on position in which you will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures.
3rd Line MSP Engineer Birmingham - Hybrid (2 days WFH) £40,000 - £45,000 Permanent VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments. The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements. Key Responsibilities Act as a key 3rd Line escalation point for the support team Own complex technical issues and major incidents Troubleshoot and support customer Microsoft environments Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows Provide technical guidance and support to L1 and L2 engineers Build strong relationships with customers and act as a senior technical contact Get involved in projects, migrations and technical improvements Identify opportunities for automation and improvements across customer environments Key Requirements 5+ years' experience within an MSP or similar IT support environment , with strong L2/L3 experience Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls Experience supporting multiple customer environments Strong troubleshooting and problem-solving skills Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial A genuine interest in developing technically and taking on greater responsibility Apply now to speak with VIQU IT in confidence, or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
13/10/2026
Full time
3rd Line MSP Engineer Birmingham - Hybrid (2 days WFH) £40,000 - £45,000 Permanent VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments. The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements. Key Responsibilities Act as a key 3rd Line escalation point for the support team Own complex technical issues and major incidents Troubleshoot and support customer Microsoft environments Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows Provide technical guidance and support to L1 and L2 engineers Build strong relationships with customers and act as a senior technical contact Get involved in projects, migrations and technical improvements Identify opportunities for automation and improvements across customer environments Key Requirements 5+ years' experience within an MSP or similar IT support environment , with strong L2/L3 experience Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls Experience supporting multiple customer environments Strong troubleshooting and problem-solving skills Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial A genuine interest in developing technically and taking on greater responsibility Apply now to speak with VIQU IT in confidence, or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
2nd Line Engineer Bristol Salary: 32-37k Location: Bristol (Hybrid) Type: Full-time, permanent About the Opportunity We are recruiting on behalf of an established Bristol-based managed service provider with a reputation for strong engineering discipline and high-quality service. They are looking for a 2nd Line Engineer to join their team. If you want a role where you are more than a "ticket-closer", and where you can be a mentor and a key contributor to technical processes, this could be the move for you. The Role As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You will work within a modern tech stack (Microsoft 365, Azure, Intune and high-level networking) supporting a diverse SME customer base. Key responsibilities include: Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune and Entra ID. Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs and hybrid identity setups. Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer. Continuous Improvement: Identifying recurring ticket patterns and authoring runbooks to improve team efficiency. About You The company hires based on the GWC principle: you G et the role, you W ant it, and you have the C apacity to deliver. Experience: 2+ years in an MSP 2nd line role or a senior in-house IT support position. M365 Knowledge: Proficient in admin tasks. Certifications such as MS-900 are expected, while MS-102 or endpoint admin certifications are highly preferred. Networking: Solid understanding of DNS, DHCP and firewalls. Experience with Aruba, Ubiquiti or DrayTek is a plus. Tooling: Familiarity with PSA/RMM tools such as HaloPSA and Datto, or equivalents like ConnectWise or NinjaOne. Communication: Calm, clear and professional written communication skills. How to Apply Send your CV to through and we will be in touch to discuss the role in more detail. All applications are treated in confidence.
13/10/2026
Full time
2nd Line Engineer Bristol Salary: 32-37k Location: Bristol (Hybrid) Type: Full-time, permanent About the Opportunity We are recruiting on behalf of an established Bristol-based managed service provider with a reputation for strong engineering discipline and high-quality service. They are looking for a 2nd Line Engineer to join their team. If you want a role where you are more than a "ticket-closer", and where you can be a mentor and a key contributor to technical processes, this could be the move for you. The Role As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You will work within a modern tech stack (Microsoft 365, Azure, Intune and high-level networking) supporting a diverse SME customer base. Key responsibilities include: Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune and Entra ID. Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs and hybrid identity setups. Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer. Continuous Improvement: Identifying recurring ticket patterns and authoring runbooks to improve team efficiency. About You The company hires based on the GWC principle: you G et the role, you W ant it, and you have the C apacity to deliver. Experience: 2+ years in an MSP 2nd line role or a senior in-house IT support position. M365 Knowledge: Proficient in admin tasks. Certifications such as MS-900 are expected, while MS-102 or endpoint admin certifications are highly preferred. Networking: Solid understanding of DNS, DHCP and firewalls. Experience with Aruba, Ubiquiti or DrayTek is a plus. Tooling: Familiarity with PSA/RMM tools such as HaloPSA and Datto, or equivalents like ConnectWise or NinjaOne. Communication: Calm, clear and professional written communication skills. How to Apply Send your CV to through and we will be in touch to discuss the role in more detail. All applications are treated in confidence.
2nd Line IT Support Engineer Edinburgh Permanent £32,000 - £36,000 We're currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh. This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments. Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements. Key Responsibilities Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA Support Microsoft Intune and endpoint management solutions Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls Support Windows Server and hybrid cloud environments Investigate security, endpoint and access-related incidents Take ownership of escalated tickets from initial investigation through to resolution Communicate effectively with customers throughout the support process Assist with technical projects, system upgrades and infrastructure deployments Mentor and support junior members of the service desk team Skills & Experience Required Previous experience in a 2nd Line IT Support position Strong Microsoft 365 administration skills Experience with Active Directory, Entra ID and Intune Knowledge of Windows 10/11 and Windows Server environments Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls Experience supporting hybrid and cloud-based environments Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills Experience working within an MSP environment would be advantageous Relevant Microsoft certifications are desirable, although practical commercial experience and a strong technical skillset are equally important. What's on Offer Salary of £32,000 - £36,000 depending on experience 12 dedicated training days per year 6 charity days per year Ongoing professional development and certification support Private healthcare after six months Gym membership contribution Regular mentoring and career development reviews Exposure to a wide range of technologies, projects and client environments Clear opportunities for technical progression Location: Edinburgh City Centre Hours: Monday to Friday, 9:00am - 5:00pm If you're an experienced IT Support Engineer looking to further develop your technical skills within a busy and varied environment, we'd like to hear from you.
13/10/2026
Full time
2nd Line IT Support Engineer Edinburgh Permanent £32,000 - £36,000 We're currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh. This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments. Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements. Key Responsibilities Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA Support Microsoft Intune and endpoint management solutions Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls Support Windows Server and hybrid cloud environments Investigate security, endpoint and access-related incidents Take ownership of escalated tickets from initial investigation through to resolution Communicate effectively with customers throughout the support process Assist with technical projects, system upgrades and infrastructure deployments Mentor and support junior members of the service desk team Skills & Experience Required Previous experience in a 2nd Line IT Support position Strong Microsoft 365 administration skills Experience with Active Directory, Entra ID and Intune Knowledge of Windows 10/11 and Windows Server environments Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls Experience supporting hybrid and cloud-based environments Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills Experience working within an MSP environment would be advantageous Relevant Microsoft certifications are desirable, although practical commercial experience and a strong technical skillset are equally important. What's on Offer Salary of £32,000 - £36,000 depending on experience 12 dedicated training days per year 6 charity days per year Ongoing professional development and certification support Private healthcare after six months Gym membership contribution Regular mentoring and career development reviews Exposure to a wide range of technologies, projects and client environments Clear opportunities for technical progression Location: Edinburgh City Centre Hours: Monday to Friday, 9:00am - 5:00pm If you're an experienced IT Support Engineer looking to further develop your technical skills within a busy and varied environment, we'd like to hear from you.
IT Network Engineer - 2nd & 3rd Line Support - Permanent c£36k - £38k + Benefits Package. South West London - Full-Time Onsite - Monday to Friday - during Term Periods - Flexibility to work from home during holiday periods. Education Sector experience desirable. Must be eligible to work in the UK. Approximately 60% Networking / 40% End-User Computing & IT Infrastructure Support. Seeking to secure a hands-on IT Network Engineer to take responsibility for the configuration, administration, maintenance & troubleshooting of Network & core IT Infrastructure across 4 School Sites - all within approximately 5-10 minutes' walking distance. The role will focus predominantly on networking (60%), including Switching, Wireless Connectivity, Firewalls & Network Security, alongside providing 2nd & 3rd Line IT Support across Microsoft 365, Intune, Endpoint Management, Windows Server & End User Computing Infrastructure (40%). Technical Skills Required: 2nd & 3rd Line IT Support: Troubleshooting complex Networking, Infrastructure, hardware & software issues through to root-cause resolution. Network Infrastructure: Hands-on configuration, administration & troubleshooting of network switches, routers, wireless access points & controllers, including Cisco & Netgear networking technologies. Networking: Strong knowledge of VLANs, inter-VLAN routing, TCP/IP, IP addressing, Subnetting, DNS & DHCP. Wireless Networking: Configuration & troubleshooting of Wireless Networks, including access points, coverage, channel planning & authentication. Network Security: Smoothwall firewalls, firewall rules, NAT, VPNs, web/content filtering, network segmentation and security policies. Microsoft 365: Strong administration experience across Microsoft 365, Entra ID, Active Directory, Exchange Online, SharePoint & MS Teams. Microsoft Intune / Endpoint Management: Hands-on experience with Intune, device enrolment, Autopilot, configuration profiles, application deployment & compliance policies. Windows Server: Active Directory, Group Policy, file & print services, virtualisation, backup & recovery. Multi-Site Infrastructure: Supporting Network connectivity and IT Infrastructure across 4 locations, including liaison with ISPs and external suppliers. Audio/Visual Equipment: Smart Boards, projectors, interactive displays & classroom technology. Additional IT Support: VoIP telephony, printers, CCTV, access control and school IT systems. Excellent communication skills, strong problem-solving ability and a proactive approach. Desirable Experience: Previous IT / Network Engineering experience within the Education Sector, ideally supporting schools. macOS, Apple devices, iPads & Apple Device Management - Jamf & Apple School Manager. Networking certifications such as CCNA, CompTIA Network+ or Security+. Experience with School Management Systems such as iSAMS, SIMS or Arbor. Experience with virtualisation technologies including VMware or Hyper-V. Working Hours: Full-Time Onsite - Monday to Friday, 8.00am - 4.30pm (TBC) - Term Periods. Some flexibility may be required for Network upgrades & Infrastructure projects outside normal school hours or during school holidays. Benefits Package: 27 days annual leave + Bank Holidays / Salary Sacrifice Pension / Free Lunches During Term Time / Training & Professional Development / Support Towards Technical Certifications / Cycle to Work Scheme.T6/MN/(phone number removed).
12/10/2026
Full time
IT Network Engineer - 2nd & 3rd Line Support - Permanent c£36k - £38k + Benefits Package. South West London - Full-Time Onsite - Monday to Friday - during Term Periods - Flexibility to work from home during holiday periods. Education Sector experience desirable. Must be eligible to work in the UK. Approximately 60% Networking / 40% End-User Computing & IT Infrastructure Support. Seeking to secure a hands-on IT Network Engineer to take responsibility for the configuration, administration, maintenance & troubleshooting of Network & core IT Infrastructure across 4 School Sites - all within approximately 5-10 minutes' walking distance. The role will focus predominantly on networking (60%), including Switching, Wireless Connectivity, Firewalls & Network Security, alongside providing 2nd & 3rd Line IT Support across Microsoft 365, Intune, Endpoint Management, Windows Server & End User Computing Infrastructure (40%). Technical Skills Required: 2nd & 3rd Line IT Support: Troubleshooting complex Networking, Infrastructure, hardware & software issues through to root-cause resolution. Network Infrastructure: Hands-on configuration, administration & troubleshooting of network switches, routers, wireless access points & controllers, including Cisco & Netgear networking technologies. Networking: Strong knowledge of VLANs, inter-VLAN routing, TCP/IP, IP addressing, Subnetting, DNS & DHCP. Wireless Networking: Configuration & troubleshooting of Wireless Networks, including access points, coverage, channel planning & authentication. Network Security: Smoothwall firewalls, firewall rules, NAT, VPNs, web/content filtering, network segmentation and security policies. Microsoft 365: Strong administration experience across Microsoft 365, Entra ID, Active Directory, Exchange Online, SharePoint & MS Teams. Microsoft Intune / Endpoint Management: Hands-on experience with Intune, device enrolment, Autopilot, configuration profiles, application deployment & compliance policies. Windows Server: Active Directory, Group Policy, file & print services, virtualisation, backup & recovery. Multi-Site Infrastructure: Supporting Network connectivity and IT Infrastructure across 4 locations, including liaison with ISPs and external suppliers. Audio/Visual Equipment: Smart Boards, projectors, interactive displays & classroom technology. Additional IT Support: VoIP telephony, printers, CCTV, access control and school IT systems. Excellent communication skills, strong problem-solving ability and a proactive approach. Desirable Experience: Previous IT / Network Engineering experience within the Education Sector, ideally supporting schools. macOS, Apple devices, iPads & Apple Device Management - Jamf & Apple School Manager. Networking certifications such as CCNA, CompTIA Network+ or Security+. Experience with School Management Systems such as iSAMS, SIMS or Arbor. Experience with virtualisation technologies including VMware or Hyper-V. Working Hours: Full-Time Onsite - Monday to Friday, 8.00am - 4.30pm (TBC) - Term Periods. Some flexibility may be required for Network upgrades & Infrastructure projects outside normal school hours or during school holidays. Benefits Package: 27 days annual leave + Bank Holidays / Salary Sacrifice Pension / Free Lunches During Term Time / Training & Professional Development / Support Towards Technical Certifications / Cycle to Work Scheme.T6/MN/(phone number removed).
An NHS Trust are seeking a Systems Engineer to help the team during a period of staff shortages but also take on some major project work on behalf of the team for 5 months initially. The role is paying (Apply online only)pd (inside IR35) on a hybrid basis. Purpose of the Role: This role combines BAU and project work, providing third-line IT support to internal and external customers. The postholder will manage and own incidents through to successful resolution, ensuring timely service delivery. They will work independently towards agreed objectives, manage their own workload and act as the lead technical specialist within their area of expertise. Key Responsibilities: Configure, manage, and troubleshoot VMware virtualisation environments. Support the deployment, administration, and lifecycle management of VMware Cloud Foundation (VCF 9). Administer and maintain Nutanix infrastructure and associated platforms. Implement and support hyperconverged infrastructure solutions. Monitor system performance, capacity, availability and infrastructure health. Support infrastructure upgrades, migrations, incident resolution, and root-cause analysis. Maintain technical documentation and provide knowledge transfer to internal teams. Essential Skills: Strong hands-on experience with VMware and VCF 9. Practical experience with Nutanix and hyperconverged infrastructure. Knowledge of virtualisation, storage and infrastructure networking. Experience in infrastructure troubleshooting, upgrades and resilience management.
12/10/2026
Contractor
An NHS Trust are seeking a Systems Engineer to help the team during a period of staff shortages but also take on some major project work on behalf of the team for 5 months initially. The role is paying (Apply online only)pd (inside IR35) on a hybrid basis. Purpose of the Role: This role combines BAU and project work, providing third-line IT support to internal and external customers. The postholder will manage and own incidents through to successful resolution, ensuring timely service delivery. They will work independently towards agreed objectives, manage their own workload and act as the lead technical specialist within their area of expertise. Key Responsibilities: Configure, manage, and troubleshoot VMware virtualisation environments. Support the deployment, administration, and lifecycle management of VMware Cloud Foundation (VCF 9). Administer and maintain Nutanix infrastructure and associated platforms. Implement and support hyperconverged infrastructure solutions. Monitor system performance, capacity, availability and infrastructure health. Support infrastructure upgrades, migrations, incident resolution, and root-cause analysis. Maintain technical documentation and provide knowledge transfer to internal teams. Essential Skills: Strong hands-on experience with VMware and VCF 9. Practical experience with Nutanix and hyperconverged infrastructure. Knowledge of virtualisation, storage and infrastructure networking. Experience in infrastructure troubleshooting, upgrades and resilience management.
1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract Rate: £140 - £155 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
12/10/2026
Contractor
1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract Rate: £140 - £155 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
12/10/2026
Full time
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
IT Services Engineer Location: Cheltenham - On-site Salary: Up to £32,000 per annum Job Type: Permanent, Full-Time - 37 hours per week About the Role: Our client is a well-established organisation operating across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support. The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting both onsite users and remote workers. You'll play an important role in maintaining reliable IT services and ensuring users receive an effective and responsive support service. What You'll Do: Provide 1st and 2nd line technical support across multiple sites Troubleshoot and resolve hardware, software and network issues Install, configure and support IT hardware, software and devices Support Windows desktop environments and Microsoft Office Provide support for wireless networks, internet access and telephony Assist with user access, file services and business applications Set up and support audio-visual equipment for meetings, events and presentations Provide support for printing and wider technology across the organisation Monitor IT systems and respond to issues proactively Maintain accurate technical documentation and asset records Assist with IT equipment procurement and related activities Support the wider IT team with infrastructure maintenance and development Escalate more complex technical issues where required Provide occasional out-of-hours support when necessary, with time off in lieu provided What We're Looking For Previous experience in a IT Support role with Service Desk exposure Strong troubleshooting skills across hardware, software and networks Experience providing 1st and/or 2nd line technical support Good knowledge of Windows and Microsoft Office environments Experience installing and supporting IT hardware and devices Good understanding of networking and connectivity Strong customer service and communication skills Ability to prioritise workloads and work effectively under pressure A proactive approach to identifying and resolving technical issues Ability to work effectively as part of a team The Ideal Candidate: You'll be a customer-focused IT professional who enjoys solving technical problems and providing a high standard of support to users. You'll be comfortable working across a varied IT environment and dealing with different levels of technical issues, while maintaining a professional and approachable manner. A proactive mindset and willingness to support the wider IT team will be important in this role. Why Join? £27,500 - £32,000 salary Permanent, full-time position Based in Cheltenham Work across a varied IT environment Opportunity to develop your 1st and 2nd line technical skills Hands-on exposure to infrastructure, devices, networks and AV technology Join a supportive and collaborative IT team Opportunity to contribute to ongoing IT improvements
12/10/2026
Full time
IT Services Engineer Location: Cheltenham - On-site Salary: Up to £32,000 per annum Job Type: Permanent, Full-Time - 37 hours per week About the Role: Our client is a well-established organisation operating across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support. The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting both onsite users and remote workers. You'll play an important role in maintaining reliable IT services and ensuring users receive an effective and responsive support service. What You'll Do: Provide 1st and 2nd line technical support across multiple sites Troubleshoot and resolve hardware, software and network issues Install, configure and support IT hardware, software and devices Support Windows desktop environments and Microsoft Office Provide support for wireless networks, internet access and telephony Assist with user access, file services and business applications Set up and support audio-visual equipment for meetings, events and presentations Provide support for printing and wider technology across the organisation Monitor IT systems and respond to issues proactively Maintain accurate technical documentation and asset records Assist with IT equipment procurement and related activities Support the wider IT team with infrastructure maintenance and development Escalate more complex technical issues where required Provide occasional out-of-hours support when necessary, with time off in lieu provided What We're Looking For Previous experience in a IT Support role with Service Desk exposure Strong troubleshooting skills across hardware, software and networks Experience providing 1st and/or 2nd line technical support Good knowledge of Windows and Microsoft Office environments Experience installing and supporting IT hardware and devices Good understanding of networking and connectivity Strong customer service and communication skills Ability to prioritise workloads and work effectively under pressure A proactive approach to identifying and resolving technical issues Ability to work effectively as part of a team The Ideal Candidate: You'll be a customer-focused IT professional who enjoys solving technical problems and providing a high standard of support to users. You'll be comfortable working across a varied IT environment and dealing with different levels of technical issues, while maintaining a professional and approachable manner. A proactive mindset and willingness to support the wider IT team will be important in this role. Why Join? £27,500 - £32,000 salary Permanent, full-time position Based in Cheltenham Work across a varied IT environment Opportunity to develop your 1st and 2nd line technical skills Hands-on exposure to infrastructure, devices, networks and AV technology Join a supportive and collaborative IT team Opportunity to contribute to ongoing IT improvements
IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V The company Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience. The role You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects. Key responsibilities Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments Administer and troubleshoot Hyper-V hosts and virtual machines Support Azure infrastructure, including VMs, storage and Entra ID Manage Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and SharePoint Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projects What you'll need Proven 2nd line experience, ideally within an MSP Strong hands-on Hyper-V experience Practical experience supporting Microsoft Azure Solid Windows Server and Active Directory knowledge Experience with Microsoft 365 administration Confident communicating with customers and prioritising a varied workload Availability to join an out-of-hours support rota Nice to have AZ-104 (Azure Administrator) Experience with ConnectWise or a similar PSA/RMM tool Exposure to firewalls, VPNs and general networking Reperio Human Capital acts as an Employment Agency and an Employment Business.
12/10/2026
Full time
IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V The company Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience. The role You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects. Key responsibilities Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments Administer and troubleshoot Hyper-V hosts and virtual machines Support Azure infrastructure, including VMs, storage and Entra ID Manage Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and SharePoint Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projects What you'll need Proven 2nd line experience, ideally within an MSP Strong hands-on Hyper-V experience Practical experience supporting Microsoft Azure Solid Windows Server and Active Directory knowledge Experience with Microsoft 365 administration Confident communicating with customers and prioritising a varied workload Availability to join an out-of-hours support rota Nice to have AZ-104 (Azure Administrator) Experience with ConnectWise or a similar PSA/RMM tool Exposure to firewalls, VPNs and general networking Reperio Human Capital acts as an Employment Agency and an Employment Business.
IT Technician We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT Technician with a genuine interest in technology and experience supporting Windows and Microsoft 365 to provide first-line IT support across Quickline. Could that be you? If solving technical problems and helping colleagues gets you out of bed in the morning, and keeping our systems secure, reliable and easy to use puts a smile on your face, then we would love to find out more about you. This role is based onsite at our Willerby office, Hull. Here s why you ll love this role - Be the first point of contact for IT incidents and service requests, supporting colleagues across Quickline - Diagnose and resolve common device, account, application and connectivity issues - Build, configure and deploy laptops, desktops, mobile devices and other equipment - Support joiners, movers and leavers, while maintaining accurate asset and stock records - Develop your technical knowledge by working alongside the Service Desk, SPMC and wider Engineering teams Here s why you ll be great in this role - You have a genuine interest in IT and want to build a career in technical support - Supporting Microsoft Windows and Microsoft 365 is something you feel confident doing - Clear communication and a helpful approach allow you to support both technical and non-technical colleagues - A calm, methodical mindset helps you troubleshoot issues and manage a busy workload - You re organised, security-conscious and able to travel regularly between Quickline sites The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
12/10/2026
Full time
IT Technician We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT Technician with a genuine interest in technology and experience supporting Windows and Microsoft 365 to provide first-line IT support across Quickline. Could that be you? If solving technical problems and helping colleagues gets you out of bed in the morning, and keeping our systems secure, reliable and easy to use puts a smile on your face, then we would love to find out more about you. This role is based onsite at our Willerby office, Hull. Here s why you ll love this role - Be the first point of contact for IT incidents and service requests, supporting colleagues across Quickline - Diagnose and resolve common device, account, application and connectivity issues - Build, configure and deploy laptops, desktops, mobile devices and other equipment - Support joiners, movers and leavers, while maintaining accurate asset and stock records - Develop your technical knowledge by working alongside the Service Desk, SPMC and wider Engineering teams Here s why you ll be great in this role - You have a genuine interest in IT and want to build a career in technical support - Supporting Microsoft Windows and Microsoft 365 is something you feel confident doing - Clear communication and a helpful approach allow you to support both technical and non-technical colleagues - A calm, methodical mindset helps you troubleshoot issues and manage a busy workload - You re organised, security-conscious and able to travel regularly between Quickline sites The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Think Specialist Recruitment are delighted to be working with a leading organisation based within the Watford area to recruit a Digital Developer to join their expanding team. This is an exciting opportunity for someone who is passionate about IT and uses AI on a regular basis to join a growing team within this newly created role. Salary - 30,000 - 50,000 depending on experience plus great benefits Hybrid working with 3 days in and 2 days from home Some of the duties will include: Running discovery sessions with business teams to understand existing processes, challenges and requirements Using AI tools to capture conversations, analyse information and document current and future ways of working Designing and building applications, automations and integrations across the Microsoft technology stack and beyond Using AI coding assistants to write, test and document code Working closely with end users, gathering feedback and rapidly iterating on solutions Managing code through GitHub, including branching, pull requests and code reviews Tracking projects through Jira and maintaining documentation in Confluence Identifying opportunities to improve processes, introduce efficiencies and make better use of emerging AI technologies Sharing ideas, demonstrating solutions and developing reusable components to speed up future projects The suitable candidate: Hands-on coding experience in a modern programming language, ideally Python, although JavaScript or TypeScript will also be considered Confident, everyday use of AI tools such as ChatGPT, Claude or GitHub Copilot to support development and problem-solving Working knowledge of SQL and data Experience using Git and GitHub, including branching and pull requests Familiarity with Jira, Confluence or similar project management and documentation tools Strong communication skills, with the ability to work directly with non-technical stakeholders and translate conversations into clear requirements Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
12/10/2026
Full time
Think Specialist Recruitment are delighted to be working with a leading organisation based within the Watford area to recruit a Digital Developer to join their expanding team. This is an exciting opportunity for someone who is passionate about IT and uses AI on a regular basis to join a growing team within this newly created role. Salary - 30,000 - 50,000 depending on experience plus great benefits Hybrid working with 3 days in and 2 days from home Some of the duties will include: Running discovery sessions with business teams to understand existing processes, challenges and requirements Using AI tools to capture conversations, analyse information and document current and future ways of working Designing and building applications, automations and integrations across the Microsoft technology stack and beyond Using AI coding assistants to write, test and document code Working closely with end users, gathering feedback and rapidly iterating on solutions Managing code through GitHub, including branching, pull requests and code reviews Tracking projects through Jira and maintaining documentation in Confluence Identifying opportunities to improve processes, introduce efficiencies and make better use of emerging AI technologies Sharing ideas, demonstrating solutions and developing reusable components to speed up future projects The suitable candidate: Hands-on coding experience in a modern programming language, ideally Python, although JavaScript or TypeScript will also be considered Confident, everyday use of AI tools such as ChatGPT, Claude or GitHub Copilot to support development and problem-solving Working knowledge of SQL and data Experience using Git and GitHub, including branching and pull requests Familiarity with Jira, Confluence or similar project management and documentation tools Strong communication skills, with the ability to work directly with non-technical stakeholders and translate conversations into clear requirements Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Junior IT Support Location: Telford Salary: £24,000 - £30,000 per annum Contract: Temporary, up to 12 months, with potential for further development Pertemps are recruiting for an enthusiastic and technically minded individual to join our client's team in an exciting opportunity to develop a career in IT Infrastructure. This role would suit someone at the beginning of their IT career, perhaps with a relevant college course, degree or qualification, or someone who has developed strong IT skills through self-learning and personal projects. We are looking for someone with a genuine passion for technology, a willingness to learn and a strong aptitude in at least one of the following areas: PCs, servers or networking. However, technical ability is only part of what makes someone successful in this role. Strong interpersonal skills, confidence and the ability to communicate effectively face-to-face with customers are essential. We are looking for someone approachable, professional and able to build positive relationships with customers while providing support and guidance. The Junior IT Support Role: Support and develop your knowledge of PC hardware, server infrastructure and networking. Communicate directly with customers face-to-face, understanding their needs and providing a positive customer experience. Build strong working relationships through clear communication, professionalism and a helpful attitude. Apply your existing technical knowledge while gaining valuable hands-on experience. Learn from experienced professionals and develop your skills within an IT infrastructure environment. Demonstrate initiative, problem-solving skills and a willingness to learn. Work towards further career development opportunities based on your performance and potential. The ideal candidate for the Junior IT Support role: A genuine interest in IT and technology. Some knowledge or experience of PCs, server environments or networking. Excellent communication and interpersonal skills, with confidence when speaking to customers face-to-face. A friendly, approachable and professional manner, with a strong customer-focused attitude. The ability to listen, understand customer needs and explain information clearly. A proactive attitude, willingness to learn and the confidence to take initiative. Strong problem-solving skills and a genuine desire to build a long-term career in IT. A relevant IT course, degree or qualification would be beneficial but is not essential. We would also welcome candidates who have developed their skills through self-learning, personal projects or practical experience. What's on Offer? An initial temporary contract of up to 12 months, with the intention of offering the full 12 months to candidates who are performing well. Potential for a longer-term career pathway, including consideration for entry onto an IT Infrastructure apprenticeship programme for candidates who demonstrate exceptional ability and meet the relevant entry requirements. This is an excellent opportunity for an aspiring IT professional to gain practical experience, develop their technical skills and build a future career in IT Infrastructure, while developing valuable customer-facing experience. If you have a passion for IT, excellent people skills and the drive to learn and develop, we would love to hear from you. Apply today through Pertemps!
12/10/2026
Full time
Junior IT Support Location: Telford Salary: £24,000 - £30,000 per annum Contract: Temporary, up to 12 months, with potential for further development Pertemps are recruiting for an enthusiastic and technically minded individual to join our client's team in an exciting opportunity to develop a career in IT Infrastructure. This role would suit someone at the beginning of their IT career, perhaps with a relevant college course, degree or qualification, or someone who has developed strong IT skills through self-learning and personal projects. We are looking for someone with a genuine passion for technology, a willingness to learn and a strong aptitude in at least one of the following areas: PCs, servers or networking. However, technical ability is only part of what makes someone successful in this role. Strong interpersonal skills, confidence and the ability to communicate effectively face-to-face with customers are essential. We are looking for someone approachable, professional and able to build positive relationships with customers while providing support and guidance. The Junior IT Support Role: Support and develop your knowledge of PC hardware, server infrastructure and networking. Communicate directly with customers face-to-face, understanding their needs and providing a positive customer experience. Build strong working relationships through clear communication, professionalism and a helpful attitude. Apply your existing technical knowledge while gaining valuable hands-on experience. Learn from experienced professionals and develop your skills within an IT infrastructure environment. Demonstrate initiative, problem-solving skills and a willingness to learn. Work towards further career development opportunities based on your performance and potential. The ideal candidate for the Junior IT Support role: A genuine interest in IT and technology. Some knowledge or experience of PCs, server environments or networking. Excellent communication and interpersonal skills, with confidence when speaking to customers face-to-face. A friendly, approachable and professional manner, with a strong customer-focused attitude. The ability to listen, understand customer needs and explain information clearly. A proactive attitude, willingness to learn and the confidence to take initiative. Strong problem-solving skills and a genuine desire to build a long-term career in IT. A relevant IT course, degree or qualification would be beneficial but is not essential. We would also welcome candidates who have developed their skills through self-learning, personal projects or practical experience. What's on Offer? An initial temporary contract of up to 12 months, with the intention of offering the full 12 months to candidates who are performing well. Potential for a longer-term career pathway, including consideration for entry onto an IT Infrastructure apprenticeship programme for candidates who demonstrate exceptional ability and meet the relevant entry requirements. This is an excellent opportunity for an aspiring IT professional to gain practical experience, develop their technical skills and build a future career in IT Infrastructure, while developing valuable customer-facing experience. If you have a passion for IT, excellent people skills and the drive to learn and develop, we would love to hear from you. Apply today through Pertemps!
Field Support Engineer (2nd Line, Company Car) Northampton (Hybrid) Permanent to £30,000 (DOE) + Benefits Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally . Start ASAP October/November 2026. Providing IT technical support to clients regional offices across the Midlands & South. Company Car will be provided which can be used for personal use and Full UK Driving Licence essential. Hybrid Working: Typically 3-4 days per week working on customer sites across the Midlands and South or from the head office near Derby with the remaining days working remotely from home (WFH), depending on business requirements. A chance to join an established and growing business with a proven track record in their industry. Key skills, experience + duties will include: Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues. Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution. Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems. Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads. Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting. TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system. Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training/Development + More
12/10/2026
Full time
Field Support Engineer (2nd Line, Company Car) Northampton (Hybrid) Permanent to £30,000 (DOE) + Benefits Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally . Start ASAP October/November 2026. Providing IT technical support to clients regional offices across the Midlands & South. Company Car will be provided which can be used for personal use and Full UK Driving Licence essential. Hybrid Working: Typically 3-4 days per week working on customer sites across the Midlands and South or from the head office near Derby with the remaining days working remotely from home (WFH), depending on business requirements. A chance to join an established and growing business with a proven track record in their industry. Key skills, experience + duties will include: Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues. Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution. Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems. Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads. Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting. TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system. Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training/Development + More
IT Technician Fully onsite We are currently recruiting for an experienced IT Technician to join a busy and supportive IT team within a well-established educational environment. Working closely with the IT Manager, you will play a key role in ensuring the school's technology infrastructure and digital services operate efficiently, providing exceptional support to staff and students while helping to maintain a secure and reliable IT environment. Key Responsibilities Provide high-quality 1st and 2nd line IT support across the school. Work alongside the IT Manager to ensure all IT systems and digital services remain available and secure. Administer Microsoft 365 services and support end users. Manage Active Directory (Azure and on-premises), Group Policy and AD Federation Services. Support Microsoft Teams and SharePoint within a classroom environment. Deploy and manage devices using SCCM, Intune and Windows Autopilot. Support VMware virtual server infrastructure. Maintain Windows Server and desktop operating systems. Assist with data protection, cyber security and safeguarding compliance. Produce and maintain clear technical documentation and user guides. Keep up to date with emerging technologies and developments within the education sector. Skills & Experience We're looking for someone who has: Previous experience in a Senior IT Technician or similar IT Support role. Excellent customer service and communication skills. Strong Microsoft 365 administration experience. Experience with Azure Active Directory and on-premises Active Directory. Knowledge of Microsoft Teams and SharePoint administration. Experience with SCCM, Intune and Windows Autopilot. VMware virtualisation experience. Good understanding of Windows Server and Windows desktop operating systems. Strong awareness of cyber security and data protection best practices. The ability to create and maintain high-quality technical documentation. Fluent written and spoken English. IT Technician Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
12/10/2026
Full time
IT Technician Fully onsite We are currently recruiting for an experienced IT Technician to join a busy and supportive IT team within a well-established educational environment. Working closely with the IT Manager, you will play a key role in ensuring the school's technology infrastructure and digital services operate efficiently, providing exceptional support to staff and students while helping to maintain a secure and reliable IT environment. Key Responsibilities Provide high-quality 1st and 2nd line IT support across the school. Work alongside the IT Manager to ensure all IT systems and digital services remain available and secure. Administer Microsoft 365 services and support end users. Manage Active Directory (Azure and on-premises), Group Policy and AD Federation Services. Support Microsoft Teams and SharePoint within a classroom environment. Deploy and manage devices using SCCM, Intune and Windows Autopilot. Support VMware virtual server infrastructure. Maintain Windows Server and desktop operating systems. Assist with data protection, cyber security and safeguarding compliance. Produce and maintain clear technical documentation and user guides. Keep up to date with emerging technologies and developments within the education sector. Skills & Experience We're looking for someone who has: Previous experience in a Senior IT Technician or similar IT Support role. Excellent customer service and communication skills. Strong Microsoft 365 administration experience. Experience with Azure Active Directory and on-premises Active Directory. Knowledge of Microsoft Teams and SharePoint administration. Experience with SCCM, Intune and Windows Autopilot. VMware virtualisation experience. Good understanding of Windows Server and Windows desktop operating systems. Strong awareness of cyber security and data protection best practices. The ability to create and maintain high-quality technical documentation. Fluent written and spoken English. IT Technician Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job title: Implementation Specialist Location: Maidenhead- 2 days a week for initial 2 months and then remote Contract Duration: 12 months 2 Stage interview- Final stage onsite interview Job description: Are you ready to drive digital transformation in healthcare? We are seeking a highly organized and communicative Primary Care Health Informatics Implementation Lead to spearhead the deployment of new data integration software solutions across Primary Care GP Practices and their associated IT teams. If you have a strong understanding of healthcare systems and digital transformation principles, this is your chance to make a real impact. What You Will Do: Guide the Process: Work directly with customers to provide appropriate installation steps and answer all initial queries to ensure a smooth setup. Engage with Customers: Liaise closely with NHS customers via email (60% of the time) and Microsoft Teams calls (40% of the time), following up to guarantee complete satisfaction with their software installation. Tracking : Use dedicated project tracking tools to effortlessly keep track of many concurrent customer interactions. What You Bring to the Table: Essential Tech Skills: You absolutely must have hands-on experience using EMIS Web and SystmOne. Relevant Background: You have previous experience in roles such as IT Support, floor walking for EPR/EMR implementations, project co-ordinator, deployment co-ordinator, implementation analyst, or implementation consultant. Top-Notch Communication: You are highly competent in delivering high-quality written communication and are confident presenting and interacting with NHS customers on Teams calls. Education: A Bachelor's degree in a related field. Bonus Points (Desirable): Recognized certifications in project management, such as PRINCE2 or PMP. Additional training in digital health technologies or specific NHS systems. If you are a Healthcare professional looking to make a meaningful career in Healthcare industry, we want to hear from you. Apply today at Prasanna com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
12/10/2026
Contractor
Job title: Implementation Specialist Location: Maidenhead- 2 days a week for initial 2 months and then remote Contract Duration: 12 months 2 Stage interview- Final stage onsite interview Job description: Are you ready to drive digital transformation in healthcare? We are seeking a highly organized and communicative Primary Care Health Informatics Implementation Lead to spearhead the deployment of new data integration software solutions across Primary Care GP Practices and their associated IT teams. If you have a strong understanding of healthcare systems and digital transformation principles, this is your chance to make a real impact. What You Will Do: Guide the Process: Work directly with customers to provide appropriate installation steps and answer all initial queries to ensure a smooth setup. Engage with Customers: Liaise closely with NHS customers via email (60% of the time) and Microsoft Teams calls (40% of the time), following up to guarantee complete satisfaction with their software installation. Tracking : Use dedicated project tracking tools to effortlessly keep track of many concurrent customer interactions. What You Bring to the Table: Essential Tech Skills: You absolutely must have hands-on experience using EMIS Web and SystmOne. Relevant Background: You have previous experience in roles such as IT Support, floor walking for EPR/EMR implementations, project co-ordinator, deployment co-ordinator, implementation analyst, or implementation consultant. Top-Notch Communication: You are highly competent in delivering high-quality written communication and are confident presenting and interacting with NHS customers on Teams calls. Education: A Bachelor's degree in a related field. Bonus Points (Desirable): Recognized certifications in project management, such as PRINCE2 or PMP. Additional training in digital health technologies or specific NHS systems. If you are a Healthcare professional looking to make a meaningful career in Healthcare industry, we want to hear from you. Apply today at Prasanna com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Field Support Engineer (2nd Line, Company Car) Northampton (Hybrid) Permanent to £30,000 (DOE) + Benefits Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally . Start ASAP October/November 2026. Providing IT technical support to clients regional offices across the Midlands & South. Company Car will be provided which can be used for personal use and Full UK Driving Licence essential. Hybrid Working: Typically 3 4 days per week working on customer sites across the Midlands and South or from the head office near Derby with the remaining days working remotely from home (WFH), depending on business requirements. A chance to join an established and growing business with a proven track record in their industry. Key skills, experience + duties will include: Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues. Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution. Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems. Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads. Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting. TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system. Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training / Development + More
12/10/2026
Full time
Field Support Engineer (2nd Line, Company Car) Northampton (Hybrid) Permanent to £30,000 (DOE) + Benefits Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally . Start ASAP October/November 2026. Providing IT technical support to clients regional offices across the Midlands & South. Company Car will be provided which can be used for personal use and Full UK Driving Licence essential. Hybrid Working: Typically 3 4 days per week working on customer sites across the Midlands and South or from the head office near Derby with the remaining days working remotely from home (WFH), depending on business requirements. A chance to join an established and growing business with a proven track record in their industry. Key skills, experience + duties will include: Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues. Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution. Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems. Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads. Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting. TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system. Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training / Development + More
SC Cleared IT Support Specialist 6 Months Fully on-site in Warton, Lancashire Market Rate (Inside IR35) Please note - Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment. You will act as the primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment. Key Responsibilities On-Site L1/L2 Technical Support Provide hands-on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance. Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues. Log, manage and resolve incidents and service requests through ServiceNow. Ensure tickets are accurately documented and users receive regular updates. Resolve technical issues locally wherever possible, escalating more complex incidents when required. Device Builds & Deployment Take ownership of the end-to-end laptop build, configuration and deployment process. Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices. Manage routine patches, updates and device maintenance. Coordinate hardware logistics, including the secure return of faulty equipment. ServiceNow & Reporting Utilise ServiceNow to manage incidents, service requests and operational reporting. Produce reports and dashboards to provide visibility of local support performance. Identify opportunities to improve service delivery and operational efficiency. Work closely with the wider Service Operations team to ensure consistent support standards. Essential Skills & Experience Active SC Security Clearance - Essential. Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position. Strong hands-on experience troubleshooting laptops, hardware, software and Windows operating systems. Practical experience building, configuring and deploying laptops. Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality. Experience managing incidents and service requests through an ITSM platform. Excellent communication and stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours when required. Desirable ITIL Foundation certification or higher. Experience with device provisioning and near-zero-touch deployment processes. Experience supporting users within Defence or other highly secure environments. Experience working within international or multi-site IT support teams. Professional working proficiency in English alongside the relevant local language. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
12/10/2026
Contractor
SC Cleared IT Support Specialist 6 Months Fully on-site in Warton, Lancashire Market Rate (Inside IR35) Please note - Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment. You will act as the primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment. Key Responsibilities On-Site L1/L2 Technical Support Provide hands-on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance. Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues. Log, manage and resolve incidents and service requests through ServiceNow. Ensure tickets are accurately documented and users receive regular updates. Resolve technical issues locally wherever possible, escalating more complex incidents when required. Device Builds & Deployment Take ownership of the end-to-end laptop build, configuration and deployment process. Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices. Manage routine patches, updates and device maintenance. Coordinate hardware logistics, including the secure return of faulty equipment. ServiceNow & Reporting Utilise ServiceNow to manage incidents, service requests and operational reporting. Produce reports and dashboards to provide visibility of local support performance. Identify opportunities to improve service delivery and operational efficiency. Work closely with the wider Service Operations team to ensure consistent support standards. Essential Skills & Experience Active SC Security Clearance - Essential. Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position. Strong hands-on experience troubleshooting laptops, hardware, software and Windows operating systems. Practical experience building, configuring and deploying laptops. Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality. Experience managing incidents and service requests through an ITSM platform. Excellent communication and stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours when required. Desirable ITIL Foundation certification or higher. Experience with device provisioning and near-zero-touch deployment processes. Experience supporting users within Defence or other highly secure environments. Experience working within international or multi-site IT support teams. Professional working proficiency in English alongside the relevant local language. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
IT Support Engineer Mac Location: Stroud, Gloucestershire Salary: 35,000 to 40,000 per annum, depending on experience Working arrangement: Onsite five days a week, with no travel required MFK Recruitment is recruiting an IT Support Engineer with Mac experience to join a private business in the art sector, based in Stroud, Gloucestershire. You will help colleagues get the most from their technology in a creative working environment, combining practical troubleshooting with friendly, reliable support. The business places a strong emphasis on attitude and is looking for someone who is approachable, takes responsibility for their work and enjoys being part of a team. The role Working with the Head of IT and wider IT team, you will provide hands-on IT support at the Stroud site. The environment is approximately 95% Mac and 5% Windows, making this a role where your Apple support experience will be used every day. You will support colleagues with hardware, applications and account access, prepare equipment and investigate everyday faults. You will be expected to work through common issues methodically, explain what is happening in plain English and involve the infrastructure team when more specialist support is needed. Responsibilities Provide friendly, responsive support in person and through the IT team's support channels, keeping colleagues updated until their requests are resolved. Diagnose macOS and Apple hardware faults, including performance issues, application errors and problems with displays or peripherals. Set up and configure Macs, install approved software and apply updates in line with the business's IT procedures. Install and troubleshoot printers, scanners and other everyday workplace equipment. Support onboarding and offboarding, preparing devices, arranging appropriate account access and recovering equipment. Investigate basic Wi-Fi, network connectivity and access issues, alongside routine support for the smaller Windows estate. Record requests, troubleshooting steps and resolutions, maintaining accurate equipment records and useful support documentation. Escalate more complex faults to the infrastructure team with clear notes on the symptoms, business impact and checks already completed. Skills and experience At least 12 months of hands-on experience supporting Macs in a professional IT support role. Practical knowledge of macOS and Apple hardware, with confidence investigating common user, software and device issues. Experience installing applications, configuring equipment and troubleshooting printers and peripherals. An understanding of user accounts, permissions and basic networking, including Wi-Fi and connectivity troubleshooting. Clear communication skills and the ability to explain technical issues to colleagues with different levels of IT knowledge. Good organisation and attention to detail, with the ability to prioritise requests and follow them through to resolution. Experience with Mac device management tools, basic Windows support or supporting creative applications would be useful, but is not essential. Personality and approach Personality and attitude are central to these hires. The business values people who are down to earth, patient and willing to help, whether the task is a straightforward setup or a fault that needs more investigation. You should listen carefully, treat colleagues with respect and take ownership of your work. Being comfortable asking for guidance, accepting feedback and learning from others is important. You will also need sound judgement and discretion when handling confidential information. Working arrangements and on call This role is based onsite five days a week, with no travel between sites required. There is an on-call rota, but the volume of out-of-hours support has been very low: the Head of IT reports that there have been just a couple of calls in the past six months. Apply If you have the Mac support experience and enjoy helping people, MFK Recruitment would like to hear from you.
11/10/2026
Full time
IT Support Engineer Mac Location: Stroud, Gloucestershire Salary: 35,000 to 40,000 per annum, depending on experience Working arrangement: Onsite five days a week, with no travel required MFK Recruitment is recruiting an IT Support Engineer with Mac experience to join a private business in the art sector, based in Stroud, Gloucestershire. You will help colleagues get the most from their technology in a creative working environment, combining practical troubleshooting with friendly, reliable support. The business places a strong emphasis on attitude and is looking for someone who is approachable, takes responsibility for their work and enjoys being part of a team. The role Working with the Head of IT and wider IT team, you will provide hands-on IT support at the Stroud site. The environment is approximately 95% Mac and 5% Windows, making this a role where your Apple support experience will be used every day. You will support colleagues with hardware, applications and account access, prepare equipment and investigate everyday faults. You will be expected to work through common issues methodically, explain what is happening in plain English and involve the infrastructure team when more specialist support is needed. Responsibilities Provide friendly, responsive support in person and through the IT team's support channels, keeping colleagues updated until their requests are resolved. Diagnose macOS and Apple hardware faults, including performance issues, application errors and problems with displays or peripherals. Set up and configure Macs, install approved software and apply updates in line with the business's IT procedures. Install and troubleshoot printers, scanners and other everyday workplace equipment. Support onboarding and offboarding, preparing devices, arranging appropriate account access and recovering equipment. Investigate basic Wi-Fi, network connectivity and access issues, alongside routine support for the smaller Windows estate. Record requests, troubleshooting steps and resolutions, maintaining accurate equipment records and useful support documentation. Escalate more complex faults to the infrastructure team with clear notes on the symptoms, business impact and checks already completed. Skills and experience At least 12 months of hands-on experience supporting Macs in a professional IT support role. Practical knowledge of macOS and Apple hardware, with confidence investigating common user, software and device issues. Experience installing applications, configuring equipment and troubleshooting printers and peripherals. An understanding of user accounts, permissions and basic networking, including Wi-Fi and connectivity troubleshooting. Clear communication skills and the ability to explain technical issues to colleagues with different levels of IT knowledge. Good organisation and attention to detail, with the ability to prioritise requests and follow them through to resolution. Experience with Mac device management tools, basic Windows support or supporting creative applications would be useful, but is not essential. Personality and approach Personality and attitude are central to these hires. The business values people who are down to earth, patient and willing to help, whether the task is a straightforward setup or a fault that needs more investigation. You should listen carefully, treat colleagues with respect and take ownership of your work. Being comfortable asking for guidance, accepting feedback and learning from others is important. You will also need sound judgement and discretion when handling confidential information. Working arrangements and on call This role is based onsite five days a week, with no travel between sites required. There is an on-call rota, but the volume of out-of-hours support has been very low: the Head of IT reports that there have been just a couple of calls in the past six months. Apply If you have the Mac support experience and enjoy helping people, MFK Recruitment would like to hear from you.
What is the average salary for IT Support?
Average salary per year
£28,793
The average salary for a IT Support is £28,793.
IT Support salaries range from £26,552 to
£31,332.
Frequently Asked Questions (FAQs)
You can find roles such as IT Support Engineer, Helpdesk Technician, Service Desk Analyst, 1st/2nd/3rd Line Support, System Administrator, and Network Support Specialist.
While some employers prefer certifications like CompTIA A+, Microsoft 365, or ITIL, many entry-level support roles accept candidates with basic technical skills and a willingness to learn.
Key skills include troubleshooting, communication, customer service, hardware/software knowledge, networking basics, and familiarity with systems like Windows, Active Directory, and Microsoft 365.
Yes. Many companies hire entry-level technicians for 1st Line Support positions and provide training to help you grow into more advanced roles.
IT Support roles are found in all sectors, including finance, healthcare, education, retail, government, and technology-based companies.
Many employers offer hybrid or remote support roles, especially for 2nd and 3rd line positions or service desk jobs.
You can advance to roles like Systems Administrator, Network Engineer, Cybersecurity Analyst, or IT Manager with the right experience and certifications.
Simply browse the latest listings, select a job that matches your skills, and apply directly through the platform.
Yes, the need for IT support professionals continues to grow as businesses rely more on digital systems and cloud technologies.
