Service Delivery Manager

Service Delivery Manager - IT Service Provider

Unique opportunity to join an award winning, innovative IT Managed Service Provider in the Manchester area in a customer facing relationship and service management focused position.

This sizeable business work in partnership with many enterprise-scale household brand name customers, providing IT consultancy and managed services, particularly within the domain of Cloud Services. Great opportunity to deliver best-in-class, new and emerging technology solutions, to customers who genuinely value the service!

Partnering closely with major, key client accounts you will perform a range of responsibilities related to relationship management, account management (gentle, consultative upselling) and service management and improvement.

To be considered for this position you will need:

• Proven experience in a similar position, such as account management, service delivery, relationship management etc, within IT services
• ITIL Certification, with IT Service Management and Improvement experience including SLA/KPI management, Escalation Management, Service Management Reviews etc.
• Building and managing customer relationships, acting as the primary point of contact
• Strong problem solving skills, with the ability to identify opportunities to improve services within accounts.
• A Commercial acumen. Able to manage pricing releases for service renewals.
• A broad understanding of IT products and services, able to identify opportunities for upselling
• To be pragmatic, dynamically minded.
• To be committed to customer service and passionate about Information technology

This is a great time to join the established Service Delivery function of this highly reputable IT Service provider, supporting their top tier accounts. This is a business with exceptional staff retention; a mature working environment which values employees, work-life-balance and provides plenty of opportunity for development and progression.

This role is based in Manchester and is paying up to £45,000 depending on experience + £5,000 Car allowance & company benefits

If you're an outstanding IT Service Delivery and/or Customer Success Manager who is passionate about your customers and is looking for an opportunity with a progressive and diverse company then apply ASAP to hear more.