Context Recruitment Limited

Senior Network Engineer Must have proven and extensive SD-WAN experience Location: Central London (4 days per week onsite / 1 day per week WFH) Up to £75,000 PA Senior Network Engineer sought by a well-known and public-facing organisation of circa 1200 IT end-users, with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations, providing services to hundreds-of-thousands. As Senior Network Engineer, you will assume responsibility for the management of reasonably complex Local and Wide Area Networks, WiFi, VPN's and VoIP Telephony for the business. You'll be part of a highly capable IT team of circa 20 supporting (in a hands-on capacity), complex IT Infrastructure and contributing to critical projects. Responsibilities: - Management and maintenance of all network hardware and equipment, establishing best practices for installation, configuration, maintenance and troubleshooting of network assets (hardware and software). - Develop, implement, and maintain policies and procedures for administrating network resources. - Provide detailed Network Asset Management, together with documentation relating to network configuration and hardware / software assets. - Design and implementation of strategic plans to ensure network capacity meets both existing and future requirements. - Management of suppliers and contractors to secure network products and services. - Assist in development of BC / DR plans, responding to emergency network outages in accordance with those plans. - Development and monitoring of KPIs and performance metrics relating to the network. - Line management of a Network Engineer, providing guidance to the wider team where required. Required Experience: - Management, configuration and hands-on troubleshooting experience of enterprise LANs, WANs, WLANs and VPNs - Extensive experience with both Cisco and HP switches / firewalls - CCNA / CCNP, or equivalent practical experience - Strong technical knowledge of both network and PC operating systems. - Monitoring experience, ideally utilising SolarWinds and PTRG. - Implementation of SD-WAN solutions ( Palo Alto or Meraki ) - Ideally you'll also have experience working with Checkpoint firewalls Offering up to £75,000 PA plus excellent benefits, including free/subsidised travel on public transport and an industry leading pension scheme. Location; Central London, with occasional travel a requirement. Due to the nature of the role, some out-of-hours work is expected.

Project Manager - Data Centres - Essex Travel to client sites as required £50,000 - £70,000 PA Service Provider seeking a Technical Project Manager to join a small, yet well-established technical team. They predominately provide data centre services across the UK to a range of different clients across banking, retail and legal. Services include DC migrations, support, auditing, DC rollout/refresh/deployment etc. Reporting directly to the PMO Manager, you'll also be working closely with operations, sales and project management teams. You will take overall responsibility for the end to end delivery of numerous technical projects which are data centre focussed. This role plays a key part in the coordination, management, financial reporting and delivery of the clients services and overall business growth. This is an exceptionally varied role where no project will be the same. Requirements: - Previous experience working within Project Management within a technical environment, specifically data centres and their related technologies - Project exposure experience across some (not all) of the following; DC audits/migrations/commissioning/decommissioning, asset and cable/connectivity auditing, DC IMACS/general maintenance, office builds/moves/expansions/consolidation, end of life/hardware refreshes across networks/storage/server, WAN/LAN connectivity, customer extranet and B2B networks, wireless networks, structured cabling architecture/installation, technical design Offering between £50,000 - £70,000 PA plus some attractive benefits. Flexible working allowed after initial probation period. Excellent work culture; grown up and mature environment with numerous social events. The client is open minded in terms of experience level, so even if you feel you do not meet all the requirements please do still apply! Please note you must hold a clean and valid UK driving license.

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio. What you'll do: Service Optimisation Monitor and coordinate IT service desk functions to ensure seamless service delivery. Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary. Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis. Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery. Client Management Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders. Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews. Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates). Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools' utilization. Craft high-quality client-facing reports and deliver them to key stakeholders. Efficiency Enhancement Collaborate with Team Leaders to conduct weekly ticket quality checks. Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders. Analyse third-party and internal processes, devising strategies for service delivery optimization. Identify and minimize the frequency of recurrent tickets What you'll need: An absolute passion for ensuring the provision of exemplary customer service / service delivery 3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background Strong knowledge of ITIL To be highly organised with excellent written and oral communications Ability to present to external clients The business operates a flexible working policy, with a minimum of 2 days in the office required per week. The role is paying up to £50k.

VoIP Support Engineer - London - Up to 40k Unique opportunity to join an industry leading VOIP / CCaaS Provider as a VOIP support engineer - providing technical troubleshooting and support to customers. This is a rapidly expanding, innovative new generation telecommunications company specialising in IP technology - Open Source and Cloud services. As a VOIP Support Engineer you will provide technical service desk support to clients. You will also have the opportunity to contribute to new customer implementations (provisioning) and to expand your technical skillset and responsibilities - this company have an excellent track record of promoting internally. This position will suit a customer service focused individual with a strong technical competence in the following: Essential Experience: Experience of providing technical support to customers, either working for a service provider or internally. Experience with VOIP technologies and protocols (SIP) Strong TCP/IP knowledge Strong understanding of Routing, Switching and Firewalls Understanding of Linux OS, ability to install and troubleshoot Linux This position will pay up to £40,000p/a + benefits. Candidates must be eligible to work in the United Kingdom

Project Manager - Cloud Exciting opportunity to join a rapidly expanding IT / Cloud provider as a Project Manager with a focus on the most cutting edge of Cloud infrastructure projects. This business provides unique IT services and solutions into Mid-Market, Enterprise scale businesses across networks, connectivity, cloud, software and more. You will be required to work closely with the Professional Services team & 3rd party suppliers to ensure that complex solutions are implemented on time, within budget and to customer satisfaction. This is a vibrant organisation offering a good work / life balance and flexible working. You'll be joining a highly collaborative Project Management team which offers a real opportunity to learn / develop and grow as a team. A team environment where your skills and expertise will be valued. Responsibilities include, but are not limited to: Be the lead project manager for multi-site delivery projects, ensuring that projects are delivered on time, within scope and budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Development and management of standard PM artefacts, for example; Project Plan, RACCI Matrix, Stakeholder Analysis, RAID log, Communication Plan, Training Plan, Change Control etc Monitor and report on key business risks and make recommendations with managers for mitigation to reduce risk. Dealing directly with technical functions, for example; Cloud Operations and Architecture, Software Development, Connectivity and Networking. Project Management budgeting. Experience required: Demonstrable project management skills with experience of delivering Public Cloud projects. (Azure / AWS) First class customer service skills with an ability to develop and build relationships with customers Ability to manage 3rd party suppliers and internal technical teams. Strong interpersonal, relationship building and stakeholder engagement skills. Experience of delivering multiple projects concurrently Relevant methodology training and/or certification (such as Prince 2) Experience within an IT / Service provider environment would be advantageous. Remote based with UK travel. Paying up to £65k, depending on experience.

Service Delivery Manager - IT Service Provider Unique opportunity to join an award winning, innovative IT Managed Service Provider in the Manchester area in a customer facing relationship and service management focused position. This sizeable business work in partnership with many enterprise-scale household brand name customers, providing IT consultancy and managed services, particularly within the domain of Cloud Services. Great opportunity to deliver best-in-class, new and emerging technology solutions, to customers who genuinely value the service! Partnering closely with major, key client accounts you will perform a range of responsibilities related to relationship management, account management (gentle, consultative upselling) and service management and improvement. To be considered for this position you will need: Proven experience in a similar position, such as account management, service delivery, relationship management etc, within IT services ITIL Certification, with IT Service Management and Improvement experience including SLA/KPI management, Escalation Management, Service Management Reviews etc. Building and managing customer relationships, acting as the primary point of contact Strong problem solving skills, with the ability to identify opportunities to improve services within accounts. A Commercial acumen. Able to manage pricing releases for service renewals. A broad understanding of IT products and services, able to identify opportunities for upselling To be pragmatic, dynamically minded. To be committed to customer service and passionate about Information technology This is a great time to join the established Service Delivery function of this highly reputable IT Service provider, supporting their top tier accounts. This is a business with exceptional staff retention; a mature working environment which values employees, work-life-balance and provides plenty of opportunity for development and progression. This role is based in Manchester and is paying up to £45,000 depending on experience + £5,000 Car allowance & company benefits If you're an outstanding IT Service Delivery and/or Customer Success Manager who is passionate about your customers and is looking for an opportunity with a progressive and diverse company then apply ASAP to hear more.

Application Support Team Lead - Oracle E-Business Suite Opportunity for an Application Support specialist with a strong understanding and experience of supporting Oracle E-Business Suite to lead a small team of experienced Application Support Analysts in delivering 2nd and 3rd line support of Oracle Applications across the group. Oracle knowledge essential; ideally with broad exposure to applications across the Oracle E-Business Suite, in particular Oracle Financials. Oracle is hosted in AWS by a third party, so this team/position is primarily focused on functional support and technical troubleshooting; ranging from general configuration, new users, authorisations etc to ad-hoc reporting and supporting group businesses with preparation in the lead up to year-end. Responsibilities: · Manage a team of analysts, ensuring that all performance management and team objectives are clear and adhered to · Ensure all requests for support are dealt with in line with SLAs · Processes, procedures and documentation · Work with the Service Management team to ensure smooth transition of project deliverables into service · Manage application enhancements to improve business performance · Improve response times and overall business satisfaction across the company · Implement agreed application changes, maintenance routines and identify operational problems · Advise on application security, upgrades, BR/DR and licensing needs/improvements · Provide regular reporting and proposals for improvements · Manage and contribute to projects as required · Build and manage relationships with various stakeholders across the business · Identify, assess and set out clear planning to resolve complex issues/problems · … and more Minimum Requirements: · Previous experience in supporting Oracle applications in large-scale, complex business environments. · Experience of leading and/or managing application support teams · A strong Service Management mindset, ideally ITIL certified · Strong communication skills; you will be required to speak with stakeholders across the business regarding technical details and must possess the ability to speak to a non-technical audience at times · Strong technical Oracle application and database troubleshooting skills · Any experience of cloud platforms (such as AWS beneficial) 6 month initial contract. Rate; up to £550 per day Note; Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc). Location; flexible. Can be based in Sunderland or Leicester (with flexible working). Potentially fully remote, for the right person.