Context Recruitment Limited

Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.

IT Enterprise Applications Manager London (Hybrid) £85,000 - £90,000 PA A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team. Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions. Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives. Responsibilities Develop and deliver the enterprise applications roadmap aligned to business strategy Lead application governance, lifecycle management, standardisation and rationalisation Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies Lead application due diligence, migration and integration activities for M&A projects Manage and develop a small applications team alongside external managed service providers Own vendor relationships, service reviews, licensing, budgets and product roadmaps Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6 Ensure strong application security, governance, performance, business continuity and user adoption Collaborate with business leaders to improve processes, data quality and operational efficiency Requirements: Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes. Enterprise applications strategy and governance Low-code/no-code platforms and workflow automation Application standardisation and modernisation Business process improvement and enterprise integrations Managing technical teams, suppliers and third-party vendors Strong stakeholder management and programme delivery Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies Central London - Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.

VMware Platform Engineer 6-Month Fixed Term Contract Remote Paying between £, depending on experience. An established Managed Services Provider is seeking an experienced VMware Platform Engineer to join its infrastructure team on a 6-month fixed term contract. This is a hands-on role supporting and maintaining VMware-based platforms across private and public cloud environments. You'll be responsible for ensuring high levels of availability, performance and service delivery, while providing expert 3rd line support and contributing to ongoing platform improvements. Key Responsibilities Provide 3rd line support for VMware infrastructure and cloud platforms. Monitor, troubleshoot and resolve complex technical issues. Support and maintain VMware ESXi and vCentre environments. Ensure platforms operate in line with agreed service levels. Follow ITIL-based incident, problem and change management processes. Identify and implement service improvements. Carry out upgrades, patching and maintenance activities. Support customer installations and infrastructure projects. Produce and maintain technical documentation and knowledge articles. Work closely with internal teams to deliver high-quality customer solutions. Provide technical guidance and mentoring to other engineers. Skills & Experience Required Strong VMware ESXi and vCentre administration skills. Experience working within a Managed Services, support or consultancy environment. Experience supporting virtualised infrastructure in production environments. Strong troubleshooting and problem-solving skills. Knowledge of server deployment, management and monitoring. Experience with Dell EMC and/or HPE server platforms. Good understanding of LAN and WAN networking. Experience with VMware Cloud Foundation (VCF). Strong communication and customer-facing skills. Ability to manage multiple priorities in a fast-paced environment. 6-Month Fixed Term Contract Remote Paying between £, depending on experience.

1st Line Network Support Engineer Location: Central Brighton Paying between £, depending on experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment. The Role Act as the first point of contact for customer support enquiries via phone, email and ticketing systems Troubleshoot and resolve first-line technical issues, escalating more complex faults when required Accurately log, prioritise and manage support tickets through to resolution Communicate with customers throughout the support process, ensuring a high level of service Support a range of network and telecommunications-related products and services About You Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role Strong customer service and communication skills A genuine interest in technology, networking and telecommunications. Ability to troubleshoot issues methodically and remain calm under pressure Experience using ticketing or service management systems Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services. Location: Central Brighton Salary: £ per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home

Lead Business Analyst Location: Hybrid, London (3 days per week in the office) Type: Permanent Paying between £, depending on experience. A leading Construction Engineering firm are looking for an experienced Lead Business Analyst to support a portfolio of business and technology transformation programmes. This is an excellent opportunity to lead analysis activities across digital transformation, enterprise systems, AI, cyber security and business change initiatives.Working closely with business stakeholders, project teams and technology specialists, you will ensure business requirements are clearly understood and translated into solutions that deliver real business value. Key Responsibilities Lead business analysis activities across multiple projects and programmes. Gather, analyse and document business requirements. Facilitate workshops and engage stakeholders at all levels. Identify opportunities to improve, standardise and automate business processes. Support the delivery of digital transformation and technology change initiatives. Work with technical teams to define and evaluate solution options. Support testing, business readiness and user adoption activities. Provide guidance and best practice to Business Analysts across the organisation. Required Experience Extensive Business Analysis experience within IT, transformation or change environments. Proven experience delivering requirements and process improvements for complex projects. Strong stakeholder management, communication and facilitation skills. Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms. Strong business process mapping and improvement capabilities. Experience supporting digital, infrastructure, cyber security or business change programmes. Knowledge of AI, automation or process optimisation initiatives would be advantageous. Ability to translate technical concepts into clear business language. Qualifications Essential BCS, IIBA or equivalent Business Analysis qualification. Lean Six Sigma qualification. Desirable Agile Business Analyst, AgilePM, Scrum or SAFe certification. PRINCE2 qualification. Change Management certification. Location: Hybrid, London (3 days per week in the office) Must be eligible to work in the UK. Paying between £, depending on experience.

IT Programme Manager - London (Hybrid) Up to £90,000 Well-established and highly profitable engineering business is seeking an experienced IT Programme Manager to join them on a permanent basis. This is a high-profile leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving a large portfolio of technology change. Following a number of recent acquisitions, the organisation has an ambitious growth strategy with plans to acquire 8-10 businesses per year. Reporting to the Head of IT PMO, you will be responsible for delivering multiple complex programmes across IT, Digital Transformation, Cyber Security, Infrastructure, Cloud, Enterprise Applications and Business Change. Working closely with Executive Leadership, IT teams and third-party suppliers, you'll ensure strategic programmes are delivered on time, within budget and aligned with business objectives. This is an excellent opportunity for an experienced Programme Manager who enjoys leading large-scale technology change, managing senior stakeholders and delivering tangible business outcomes across a complex enterprise environment. Responsibilities: Lead multiple complex IT and business transformation programmes across Digital Transformation, Cyber Security, Infrastructure, Cloud and Enterprise Applications Manage multiple concurrent projects and workstreams, ensuring effective governance, risk management and successful delivery Develop and maintain programme roadmaps, budgets, resource plans and delivery schedules Deliver strategic initiatives including cloud transformation, AI adoption, infrastructure modernisation and enterprise application programmes Lead cyber security initiatives including ISO 27001, Cyber Essentials Plus and resilience programmes Oversee major application projects including ERP, HR, CRM, Service Management and systems integration Manage third-party suppliers, implementation partners and outsourced service providers Ensure programme governance, reporting, financial control and benefits realisation across all workstreams Present programme updates, risks and investment proposals to Executive Leadership and Steering Committees Build strong relationships across business and technology teams, influencing senior stakeholders to achieve successful outcomes Provide leadership and mentoring to Project Managers, Business Analysts and project teams Champion programme management best practice and support the ongoing development of the IT PMO Requirements: Significant experience delivering large-scale IT and business transformation programmes Proven experience managing multiple concurrent projects and workstreams within complex organisations Strong background delivering infrastructure, cloud, cyber security and enterprise application programmes Experience managing third-party suppliers, systems integrators and external delivery partners Excellent programme governance, financial management and risk management skills Experience presenting to Executive Leadership, Steering Committees and Board-level stakeholders Strong stakeholder management and communication skills Experience leading cross-functional teams within matrix organisations Ability to manage programme budgets exceeding £1m MSP, PgMP or equivalent Programme Management qualification PRINCE2, PMP or equivalent Project Management qualification Initially 4 days per week onsite in Central London, reducing to 3 days per week after successful completion of probation. This is a fantastic opportunity to join a business investing heavily in technology, digital transformation and acquisitions, where you'll play a pivotal role in delivering strategic programmes that will shape the organisation's future technology landscape.

Technical Solutions Architect - London £750 - £850 p/d (outside IR35) 3 month initial term Well-established, highly profitable and rapidly expanding engineering business is seeking an experienced Technical Solutions Architect to join them on a contract basis. Following a number of recent acquisitions, the organisation has an ambitious growth strategy with plans to acquire 8-10 businesses per year, creating significant demand for scalable, secure and standardised technology solutions. This is a key role within an organisation undergoing major digital transformation, where technology architecture will play a critical role in enabling growth, driving standardisation and supporting the successful integration of newly acquired businesses. Working closely with the Group IT Director and Enterprise Architect, you'll design and assure enterprise-scale solutions across cloud, infrastructure, applications, integration, data and security. You'll provide technical leadership across strategic initiatives including digital transformation, M&A, AI adoption, cloud modernisation and business systems implementation, ensuring solutions are secure, scalable and aligned with the organisation's technology strategy. This is an excellent opportunity for an experienced Solution or Technical Architect who enjoys working across complex enterprise environments, influencing technology strategy while remaining hands-on with solution design. Responsibilities: Design end-to-end technical solutions across infrastructure, cloud, applications, integration, data and security Produce High-Level Designs (HLDs), Low-Level Designs (LLDs) and technical documentation Ensure solutions are secure, scalable, resilient and aligned with enterprise architecture standards Work closely with the Enterprise Architect to deliver target-state architecture Support Microsoft Azure and Microsoft 365 cloud transformation initiatives Design integration architectures, APIs and data flows between enterprise systems Lead technical design for M&A activities, including due diligence, integration and migration planning Design AI-enabled solutions, including Microsoft Copilot, Power Platform and automation technologies Participate in Technical Design Authority (TDA) and Architecture Review Boards, providing governance and technical assurance Identify architectural risks, technical debt and continuous improvement opportunities Ensure solutions comply with cybersecurity standards and operational best practice Requirements: Significant experience as a Technical Architect, Solution Architect, Infrastructure Architect or similar Proven experience designing enterprise-scale solutions across cloud, infrastructure and applications Strong knowledge of Microsoft Azure and Microsoft 365 Experience designing secure, resilient and highly available enterprise solutions Strong understanding of cloud architecture, networking, infrastructure, cybersecurity and systems integration Experience delivering digital transformation and M&A technology integration projects Experience designing AI-enabled solutions, including Microsoft Copilot, Power Platform or similar technologies Strong stakeholder management skills with the ability to translate business requirements into practical technical solutions Excellent analytical, documentation and problem-solving skills £750 - £850 p/d (outside IR35) 3 month initial term Must be eligible to work in the UK Hybrid (4 days per week in their London office)

Enterprise Architect - London £800 - £900 p/d (outside IR35) 3 month initial term, likely to extend Well-established, highly profitable and rapidly expanding engineering business is seeking an experienced Enterprise Architect to join them on a contract basis. Following a number of recent acquisitions, the organisation has an ambitious growth strategy with plans to acquire 8-10 businesses per year, creating significant demand for a scalable, secure and standardised enterprise technology landscape. This is a key strategic role within an organisation undergoing major digital transformation, where enterprise architecture will play a critical role in enabling growth, technology standardisation and successful M&A integration. Reporting to the Group IT Director, you will define and govern the organisation's enterprise architecture, ensuring technology investments align with business strategy, operational requirements and long-term objectives. You'll provide architectural leadership across major initiatives including digital transformation, cloud modernisation, AI adoption, application rationalisation and M&A integration. Responsibilities: Define and maintain the Enterprise Architecture strategy, target-state architecture and multi-year technology roadmap Establish architecture principles, standards, governance and Technical Design Authority (TDA) processes Lead architecture workstreams across digital transformation and business change programmes Drive application modernisation, platform consolidation, integration and technology standardisation Lead technology due diligence and integration planning for mergers and acquisitions Define enterprise architecture for cloud, infrastructure, applications, data, integration and security Develop architecture strategies across Microsoft Azure, Microsoft 365 and enterprise business systems Support the adoption of AI technologies, including Microsoft Copilot, Power Platform and automation solutions Ensure all solutions are secure, scalable, resilient and aligned with enterprise standards Partner with senior stakeholders to shape technology strategy, investment decisions and future architecture Requirements: Significant experience as an Enterprise Architect within a complex enterprise environment Proven experience developing enterprise architecture strategies and target-state roadmaps Strong knowledge of Microsoft Azure and Microsoft 365 Experience across cloud, infrastructure, applications, integration, security and data architecture Experience delivering large-scale digital transformation programmes Strong experience supporting mergers, acquisitions and technology integration Knowledge of enterprise architecture governance, Architecture Review Boards and Technical Design Authorities Strong understanding of cybersecurity and Secure-by-Design principles Experience evaluating AI technologies and enterprise automation solutions Excellent stakeholder management, strategic planning and communication skills TOGAF certified (or equivalent Enterprise Architecture certification)

SecOps Engineer - Central London (hybrid working) Up to £75,000 PA Well-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security. You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture. Responsibilities: Monitor security tools including SIEM (QRadar) and respond to threat detection alerts Triage, analyse and prioritise security (via ServiceNow) Investigate root causes of security issues and design effective remediation solutions Oversee Patch Management Conduct vulnerability scans with Qualys, analyse results and prioritise remediation Document SecOps processes and create knowledge base articles in line with best practices Automate security tasks and toolchains using scripting (PowerShell, Batch, etc.) Collaborate with external SOC teams Prepare post-incident reports and root cause analyses Manage end-user device (EUD) security via MS Intune, Sophos and NinjaOne Schedule and assess vulnerability scans on critical infrastructure Maintain patching compliance for OS, Microsoft Office and third-party applications Support infrastructure teams to deploy systems, enhance security policies and manage security-driven changes Produce weekly security operations reports Manage Cisco Umbrella web filtering and SSL inspection policies Requirements: Previous hands-on experience in SecOps or Incident Response Recognised Security certifications such as Security+, CEH, or Microsoft security certifications Strong knowledge of Microsoft Windows OS security and hardening Working PowerShell scripting ability for automation tasks Solid understanding of cloud-native security across M365, Azure and AWS Experience with enterprise IT infrastructure Any experience with the following will be highly favoured: Strong experience with Qualys Exposure to Varonis Network security knowledge or relevant certifications (TCP/IP, VPNs, routing, segmentation) Experience working with ServiceNow Initially 4 days per week onsite, dropping to 3 once passed probation.