18 jobs found

Salary: £61,950.00 - £72,952.00 GBP. Annual Pension: a Civil Service Pension with an employer contribution of 28.97%. About the role Delivery Manager for the ServiceNow platform. Lead the delivery, development, and ongoing optimisation of ServiceNow across SLC. Work closely with internal stakeholders to align enhancements and services with organisational priorities, support the wider roadmap, and drive improvements through automation and effective governance. Combine delivery management with technical oversight - coordinate development activity, manage workload and sprint ceremonies, monitor performance, and maintain platform reliability and continuous improvement. Qualifications Hands on experience with core ServiceNow modules, including ITSM, ITOM, ITBM/PPM, and CMDB. Ability to define and maintain platform standards, governance approaches, and a roadmap aligned to business needs. Demonstrable understanding of ITIL practices and their application within ServiceNow. Experience managing demand pipelines, prioritisation processes, and delivery backlogs. Ability to work effectively with senior stakeholders, business owners, and technical teams to shape and deliver requirements. Knowledge of configurations, workflows, integrations, and data structures with the ability to oversee development quality. Demonstrable experience managing third party vendors or ServiceNow delivery partners. Benefits 28 days annual leave plus 8 public holidays. Option to buy/sell annual leave. Flexi time and enhanced flexible working options. Option to join the Civil Service pension scheme. Life insurance cover for 4 annual salary. Enhanced company sick pay and family leave including maternity, paternity, and adoption. Contributory lifestyle benefit options (retailer discounts, cycle to work scheme, access to the Civil Service Sports and Leisure Club with discounted gym memberships, optional dental insurance scheme). Equality, Diversity & Inclusion We're committed to creating an inclusive recruitment experience that empowers people of all abilities. SLC will make reasonable adjustments for those who consider themselves to have a disability or long term condition in line with the Equality Act 2010.

Technical Manager - ServiceNow - (Financial Services) Location: London - Other locations: Primary Location Only Salary: Competitive Join a collaborative, inclusive, growing team that supports our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. In this energising role you will configure and lead projects, update ServiceNow solutions, and guide stakeholders toward business results. Responsibilities Lead a range of projects/initiatives to deliver value and successful outcomes via the ServiceNow platform. Facilitate workshops and 1 to 1 sessions to understand client challenges and demonstrate solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences. Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way. Provide and set assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. Ability to build great relationships and create impact with first and last impressions. Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self-starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Flexibility to travel UK and globally as required by the work. Qualifications Previous technical and architectural experience of ServiceNow. Knowledge of ServiceNow CMDB/CSDM. Proven track record of implementing ServiceNow, delivering to deadlines and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders. Ideally Relevant professional experience, such as previous work with a Big 4, global management consultancy, niche consultancy, or an in house role gaining exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools. What we look for We're interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset. What we offer Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package. Continuous learning opportunities to develop mindset and skills. Success as defined by you: tools and flexibility to make a meaningful impact in your own way. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice.

Role Overview The Systems Engineer will operate as part of a shared 24x7 squad providing second line operational support for core infrastructure and Microsoft Modern Workplace services. The role focuses on incident resolution, proactive maintenance, and disciplined execution of standard changes across Windows Server, Azure, Microsoft 365, and endpoint management technologies. Responsibilities Provide second line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualization platforms. Support Microsoft Modern Workplace services, including Windows client OS, Microsoft Intune, Configuration Manager (SCCM), and device compliance policies. Resolve incidents, fulfill service requests, and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in flight actions. Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels. Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation. Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery. Practical experience supporting Microsoft based infrastructure and workplace services in an operational environment. Working knowledge of Windows Server administration and core Active Directory concepts. Foundational experience with Microsoft Azure and Microsoft 365 services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication skills, with the ability to document actions and outcomes effectively. Capability to work a 24x7 shift pattern, including nights, weekends and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desired Skills and Experience Exposure to virtualization technologies such as VMware or Hyper V. Experience using monitoring tools such as LogicMonitor or equivalent. Basic PowerShell or scripting experience to support repeatable operational tasks. Awareness of ISO27001 and operational security controls within live service environments. Experience working in a shared services or MSP operating model. Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate. Benefits Wellbeing 26 days' holiday + bank holidays (and option to buy more) plus 1 paid volunteering day per year. Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave. Robust sick pay up to 13 weeks full pay + 13 weeks half pay. 24/7 Employee Assistance Programme for confidential support. Private medical insurance for everyone, no medical history exclusions. Financial Benefits Performance based rewards tailored to your role, including company wide bonuses to OTE and commission structures. Income protection: up to 75% salary for 5 years if needed. Career Development SkillsHub learning platform with leadership pathways, future manager training and extensive online library. Access to external training and apprenticeships. Community Engagement MatchIt! fundraise for a cause you care about, with OneAdvanced matching part of the funding. Pennies from Heaven: donate the pennies from your paycheck to help make a difference automatically. Additional Flexible Benefits ULEV car scheme with 1,000+ models. Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.

Added - 06/04/26 ServiceNow ITSM, CSM, ITOM, ITAM, SecOps, HRSD, NA Architect - Hybrid working UK ServiceNow London Permanent Related ServiceNow Jobs ServiceNow ITSM/ITOM/HRSD/SPM Architect - Brussels / Remote working Brussels ServiceNow SAM Pro, HAM Pro, IRM or GRC Project Manager - Hybrid working London or Birmingham, UK ServiceNow Architect with TS SCI Full Scope Poly Clearance - Hybrid working Chantilly, VA, USA ServiceNow CMDB/CSDM/ITOM Architect / Practice Lead - PST timezone working - ideally Bay area based San Francisco, California ServiceNow OSM or ESG Technical Consultant / Architect - Remote working USA Our client is a leading organisation within the ServiceNow ecosystem who has an immediate requirement for a hybrid working ServiceNow ITSM, CSM, ITOM, ITAM, SecOps, HRSD, Now Assist Architect for a permanent hybrid role in the UK. Applicants need to possess the following skills: ServiceNow - 5 years+ experience Specialisation in ITSM, CSM, ITOM, ITAM, SecOps, HRSD, Now Assist, CMDB ServiceNow certifications: CTA, TOGAF, AI Degree Excellent communication and/or consultancy skills The role will involve working with the customer on design, CMDB and data quality, MID Server strategy, integrations, compliance, ITIL, development and deployment. Salary - Negotiable

Job Description Strengthen and lead our team as our ServiceNow Solution Architect Create meaningful solutions. Build trusted relationships. Shape the future of ServiceNow delivery. Location This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on site delivery when required. We would like candidates to not live too far from a DXC office as we would need you to have a base location of one of these 4 offices, your choice: London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow). Vetting Requires eligibility for security clearance and be a sole UK national. As a ServiceNow Solution Architect, you will play a pivotal role in shaping thoughtful, high quality ServiceNow solutions that truly make a difference for our clients. You'll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them. You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, you'll guide solutions from concept through delivery and beyond-ensuring quality, reducing risk, and supporting long term success. This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes. What you'll be doing Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user centred, and future ready Shape and define technical and architectural designs, balancing innovation with practicality Provide supportive technical leadership, mentoring junior architects and working collaboratively with onshore and offshore teams Create and deliver engaging, accessible solution demonstrations that clearly show value to clients Design and implement integrations between ServiceNow and client IT and business systems Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery Continually grow your knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences Build strong, long lasting relationships with clients and colleagues, strengthening DXC's reputation as a trusted advisor Collaborate within DXC's global ServiceNow community, sharing knowledge and helping others succeed Contribute ideas and expertise to the evolution of DXC's ServiceNow product roadmap Ensure solution designs align with DXC architecture standards and frameworks, while remaining flexible to client needs Be an active, engaged member of the wider DXC community, building your internal network and sharing best practices What We're Looking for Proven experience in consulting or professional services, delivering complex technical solutions A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget Certified ServiceNow System Administrator Certified Implementation Specialist in at least one ServiceNow product suite ITIL Foundation certification (v3 or v4) Strong hands on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages A solid understanding of ServiceNow integrations, including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies Experience working within complex client environments, adapting thoughtfully to differing needs and constraints Knowledge of common business analysis techniques and delivery approaches Experience with agile and traditional delivery methodologies A communication style that is open, clear, and authentic, helping to build alignment and trust with stakeholders A collaborative mindset, with the confidence to influence while valuing different perspectives Resilience and determination, approaching challenges with curiosity and a solutions focused attitude A genuine commitment to continuous learning and personal development Experience with business solutions, particularly within CSDM / CMDB Strong relationship building skills and the ability to create and sustain professional networks Willingness to travel when needed to support clients and teams About DXC DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents. DXC invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. We help customers build IT investment strategies that support transformation and the ability to deliver on business goals. What we offer You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more Our Commitment to You DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. What's Next If this sounds like a role where you could do your best work, we'd love to hear from you-please apply and start the conversation with us.

Role Lead Consultant - Configuration Management Lead / Configuration Manager - Leeds / Warwick, UK. Role Overview The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes. Key Responsibilities Define and implement the Configuration Management strategy, policies, and processes. Establish and maintain the CMDB governance framework aligned with ITIL best practices. Ensure standardization of configuration management processes across the organization. Drive CMDB maturity and continuous improvement initiatives. CMDB Management & Data Integrity Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data. Define CI classes, attributes, relationships, and lifecycle management. Implement processes for CI identification, control, status accounting, and verification/audit. Conduct regular audits and reconciliation of CMDB data with discovery tools. IT Asset & Service Mapping Manage IT asset lifecycle (hardware, software, cloud resources). Enable service mapping and dependency mapping across applications and infrastructure. Integrate CMDB with discovery and monitoring tools for real time updates. Ensure alignment between asset management and configuration management. Integration with ITSM Processes Collaborate with Incident, Problem, Change, and Release Management teams. Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment. Enable accurate service impact visibility during outages or changes. Drive adoption of CMDB across operations teams. Tools & Automation Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc. Leverage automation and discovery tools for CI population and updates. Define integrations with monitoring, cloud, DevOps, and security systems. Improve efficiency through scripting, APIs, and automation frameworks. Reporting & Analytics Develop dashboards and reports for CMDB health, data quality, and compliance. Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics. Provide insights for decision making and operational improvements. Stakeholder & Team Management Engage with cross functional teams (Infrastructure, Cloud, Security, DevOps). Act as SME for configuration management processes and toolsets. Lead and mentor CMDB analysts and administrators. Collaborate with vendors and tool partners. Risk, Compliance & Audit Ensure compliance with internal policies and regulatory requirements. Support audit activities and provide CMDB evidence as required. Identify risks in configuration data and implement mitigation actions. Required Skills & Competencies Technical Skills Strong expertise in Configuration Management, CMDB, and IT Asset Management Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management) Hands on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium) Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments Familiarity with APIs, automation tools, and scripting (PowerShell, Python) Functional Skills Service mapping and dependency modeling Data governance and quality management IT Operations and Service Management integration Leadership Skills Strong stakeholder management and collaboration abilities Ability to lead cross functional teams and influence without authority Analytical and problem solving mindset Excellent communication and presentation skills All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Security Risk Assessment Specialist - Freelance Contractor - BrusselsRate: Flexible; Duration: 1 year; Hybrid: 8 days onsite per month in Brussels office, remainder remote. Division: CISO - IT Risk. About the role We are looking for an experienced and dynamic Senior Security Analyst to join our IT Risk Transformation team. In this role, you will contribute to the design and enhancement of our application security risk assessment process and perform security risk assessments across a wide range of applications. You will work closely with cross functional teams from across the organization and will be exposed to a diversified set of topics, business and technologies. Responsibilities Contribute to the design of an application security risk assessment framework. Design the approach for executing application security assessments. Participate in building the data model supporting the above activities. Create standard reporting templates. Organise documentation and track activity. Execute security assessments. Analyse the business context, technical architecture and supporting components of applications using sources such as CMDB, network topology, documentation and workshops. Identify relevant threats, risk scenarios and appropriate security controls based on the application's specific environment. Detect security gaps, articulate clear and actionable findings, and provide practical recommendations. Produce detailed reports outlining risks, observations and recommended security measures. Collaborate with internal stakeholders including IT, architects, project managers, business owners and risk teams to validate findings and support remediation plans. Experience 5-10 years of proven experience conducting security risk assessments. Hands on experience contributing to the design of security processes, frameworks or security solutions. Solid understanding of cybersecurity frameworks (ISO27001, CIS, NIST, DORA) and threat/risk frameworks (MITRE, EBIOS). Good knowledge of financial IT security regulatory requirements (DORA, ESMA, etc.). Practical understanding of how information security controls must be implemented. Experience in defining or applying security requirements on Microsoft Azure, IBM Mainframe or Microsoft Windows platforms is a plus. Fluency in English and prior experience in the financial sector. Knowledge of financial markets, FMIs and CSD operations is advantageous. Experience with tools such as ServiceNow, Excel and basic security testing platforms. Experience with ServiceNow GRC is advantageous. Certifications such as CISSP, CSSLP, CCSP, CISM, CISMP, GCIH, CEH are advantageous. Skills Strong communication and coordination skills, engaging effectively with stakeholders across diverse teams. Proactive, self motivated and comfortable in a dynamic, continuously evolving environment. Strong analytical capabilities and creative problem solving skills. Structured, synthetic, delivering clear, concise and relevant responses. Calm, organized, efficient under pressure, maintaining clarity even in uncertain situations. Collaborative mindset, working effectively with executives, business leaders and technical teams. Autonomous and well organized, with strong prioritisation and time management ability.

Role: Configuration Management Lead / Configuration Manager Location: Warwick Experience: 8+ years Work mode: Hybrid Key Responsibilities Configuration Management Strategy & Governance Define and implement the Configuration Management strategy, policies, and processes. Establish and maintain the CMDB governance framework aligned with ITIL best practices. Ensure standardization of configuration management processes across the organization. Drive CMDB maturity and continuous improvement initiatives. CMDB Management & Data Integrity Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data. Define CI classes, attributes, relationships, and lifecycle management. Implement processes for CI identification, control, status accounting, and verification/audit. Conduct regular audits and reconciliation of CMDB data with discovery tools. IT Asset & Service Mapping Manage IT asset lifecycle (hardware, software, cloud resources). Enable service mapping and dependency mapping across applications and infrastructure. Integrate CMDB with discovery and monitoring tools for real time updates. Ensure alignment between asset management and configuration management. Integration with ITSM Processes Collaborate with Incident, Problem, Change, and Release Management teams. Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment. Enable accurate service impact visibility during outages or changes. Drive adoption of CMDB across operations teams. Tools & Automation Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc. Leverage automation and discovery tools for CI population and updates. Define integrations with monitoring, cloud, DevOps, and security systems. Improve efficiency through scripting, APIs, and automation frameworks. Reporting & Analytics Develop dashboards and reports for CMDB health, data quality, and compliance. Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics. Provide insights for decision making and operational improvements. Stakeholder & Team Management Engage with cross functional teams (Infrastructure, Cloud, Security, DevOps). Act as SME for configuration management processes and toolsets. Lead and mentor CMDB analysts and administrators. Collaborate with vendors and tool partners. Risk, Compliance & Audit Ensure compliance with internal policies and regulatory requirements. Support audit activities and provide CMDB evidence as required. Identify risks in configuration data and implement mitigation actions. Required Skills & Competencies Technical Skills Strong expertise in Configuration Management, CMDB, and IT Asset Management. Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management). Hands on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus. Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium). Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments. Familiarity with APIs, automation tools, and scripting (PowerShell, Python). Functional Skills Service mapping and dependency modeling. Data governance and quality management. IT Operations and Service Management integration. Leadership Skills Strong stakeholder management and collaboration abilities. Ability to lead cross functional teams and influence without authority. Analytical and problem solving mindset. Excellent communication and presentation skills.

Position Overview We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. The role is responsible for end to end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF). The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets. Key Responsibilities Programme leadership and governance across all ServiceNow initiatives Management of multiple parallel workstreams and dependencies Senior stakeholder engagement across IT and the business Vendor and system integrator management Programme planning, delivery, and execution Risk, issue, and dependency management Financial and budget management Quality assurance and adherence to ServiceNow best practices Change, cutover, and operational readiness Executive level reporting and communication Required Experience Significant experience in enterprise programme management Proven experience delivering complex ServiceNow programmes Strong understanding of the ServiceNow platform Experience managing multiple vendors Excellent communication and leadership skills Delivery of CMDB, HRSD, CSM, FSO, and data led initiatives Agile, hybrid, and waterfall delivery experience Experience in regulated or large enterprise environments Programme management or ServiceNow certifications Why Join Howden Group? High impact, enterprise wide role Complex and rewarding delivery environment Collaborative and inclusive culture Strong professional development opportunities Competitive salary and benefits What do we offer in return? A career that you define. We value diversity - there is no one Howden type. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable Adjustments We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. This includes software, IT, and office setups, as well as flexible hours or hybrid working where possible.

Howden Group Services Limited is looking for an experienced ServiceNow Programme Manager to oversee all ServiceNow programmes across the organization. This role involves leading complex initiatives like CMDB, HRSD, CSM, and more, ensuring they align with business objectives. The ideal candidate will possess significant enterprise programme management experience, strong leadership skills, and a deep understanding of the ServiceNow platform. The position offers a supportive culture and opportunities for professional development.

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details