Position Overview
We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. The role is responsible for end to end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF). The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets.
Key Responsibilities
- Programme leadership and governance across all ServiceNow initiatives
- Management of multiple parallel workstreams and dependencies
- Senior stakeholder engagement across IT and the business
- Vendor and system integrator management
- Programme planning, delivery, and execution
- Risk, issue, and dependency management
- Financial and budget management
- Quality assurance and adherence to ServiceNow best practices
- Change, cutover, and operational readiness
- Executive level reporting and communication
Required Experience
- Significant experience in enterprise programme management
- Proven experience delivering complex ServiceNow programmes
- Strong understanding of the ServiceNow platform
- Experience managing multiple vendors
- Excellent communication and leadership skills
- Delivery of CMDB, HRSD, CSM, FSO, and data led initiatives
- Agile, hybrid, and waterfall delivery experience
- Experience in regulated or large enterprise environments
- Programme management or ServiceNow certifications
Why Join Howden Group?
- High impact, enterprise wide role
- Complex and rewarding delivery environment
- Collaborative and inclusive culture
- Strong professional development opportunities
- Competitive salary and benefits
What do we offer in return?
- A career that you define.
- We value diversity - there is no one Howden type.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable Adjustments
We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. This includes software, IT, and office setups, as well as flexible hours or hybrid working where possible.