Configuration Management Lead / Configuration Manager

Role: Configuration Management Lead / Configuration Manager

Location: Warwick

Experience: 8+ years

Work mode: Hybrid

1. Configuration Management Strategy & Governance
   • Define and implement the Configuration Management strategy, policies, and processes.
   • Establish and maintain the CMDB governance framework aligned with ITIL best practices.
   • Ensure standardization of configuration management processes across the organization.
   • Drive CMDB maturity and continuous improvement initiatives.
2. CMDB Management & Data Integrity
   • Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
   • Define CI classes, attributes, relationships, and lifecycle management.
   • Implement processes for CI identification, control, status accounting, and verification/audit.
   • Conduct regular audits and reconciliation of CMDB data with discovery tools.
3. IT Asset & Service Mapping
   • Manage IT asset lifecycle (hardware, software, cloud resources).
   • Enable service mapping and dependency mapping across applications and infrastructure.
   • Integrate CMDB with discovery and monitoring tools for real time updates.
   • Ensure alignment between asset management and configuration management.
4. Integration with ITSM Processes
   • Collaborate with Incident, Problem, Change, and Release Management teams.
   • Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
   • Enable accurate service impact visibility during outages or changes.
   • Drive adoption of CMDB across operations teams.
5. Tools & Automation
   • Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
   • Leverage automation and discovery tools for CI population and updates.
   • Define integrations with monitoring, cloud, DevOps, and security systems.
   • Improve efficiency through scripting, APIs, and automation frameworks.
6. Reporting & Analytics
   • Develop dashboards and reports for CMDB health, data quality, and compliance.
   • Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
   • Provide insights for decision making and operational improvements.
7. Stakeholder & Team Management
   • Engage with cross functional teams (Infrastructure, Cloud, Security, DevOps).
   • Act as SME for configuration management processes and toolsets.
   • Lead and mentor CMDB analysts and administrators.
   • Collaborate with vendors and tool partners.
8. Risk, Compliance & Audit
   • Ensure compliance with internal policies and regulatory requirements.
   • Support audit activities and provide CMDB evidence as required.
   • Identify risks in configuration data and implement mitigation actions.

• Technical Skills
  • Strong expertise in Configuration Management, CMDB, and IT Asset Management.
  • Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management).
  • Hands on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus.
  • Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium).
  • Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments.
  • Familiarity with APIs, automation tools, and scripting (PowerShell, Python).
• Functional Skills
  • Service mapping and dependency modeling.
  • Data governance and quality management.
  • IT Operations and Service Management integration.
• Leadership Skills
  • Strong stakeholder management and collaboration abilities.
  • Ability to lead cross functional teams and influence without authority.
  • Analytical and problem solving mindset.
  • Excellent communication and presentation skills.