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Associate Director, Digital & Web Ops Global Capability Owner
Jazz Pharmaceuticals
27/07/2026
Full time
At Jazz,wearereimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless, end-to-endexperiencesas One Jazz. To power this ambitionwith both speed and scale, weare embracinganew capability-oriented operating model, allowing business and technology teamstopartner side by side in building, advancing, and delivering globalcapabilitiesacross our enterprise.Cross-functional, empowered Global Capabilityteamsown outcomes not just outputs and work from clearcapabilityvisions, strategies, and measurable goals. We prioritize user problems,validatesolutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model,you'llcollaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensurewe'rebuilding the right things, in the right way, at the right time. The Global Capability Owner, Digital & Web Ops, provides hands on capability ownership and strategic direction for the Digital & Web Ops team within the Content Development & Deployment team in Global Customer Experience Operations. Digital & Web Ops encompasses the platforms and capabilities that enable personalized interactions across web, CRM, email, and patient facing applications, supporting seamless omnichannel experiences. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Digital & Web Ops team and partners closely with Tech Leads, development teams, Activation and vendor partners to ensure solutions are aligned with capability priorities and enterprise standards. The Global Capability Digital & Web Ops team builds and evolves the digital channels, content delivery systems, and engagement platforms that deliver personalized, compliant experiences across web, CRM, and patient facing applications. As the Global Capability Digital & Web Ops Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, governance, and measurable outcomes in collaboration with stakeholders for web CMS capabilities, digital channel enablement capabilities, engagement capabilities, and patient apps, ensuring capabilities deliver meaningful, measurable impact for users and the business. Essential Functions/Responsibilities Key Responsibilities: Global Capability Strategy & Roadmap Ownership Define and articulate the capability vision, and outcomes aligned to global and franchise priorities in collaboration with key stakeholders. Own and continuously evolve the Digital & Web Ops roadmap, making prioritization and trade off decisions to add the most value based upon user feedback. Translate business needs into capability solutions with measurable success metrics that drive impact across franchises and the business. Define and standardize channel activation frameworks across email, web, media, patient applications, and other engagement touchpoints. Own web governance and content management across branded and unbranded properties (standards, templates, publishing workflows, compliance). Collaboration Connect business stakeholders and the Digital & Web Ops global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics. Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade offs support agreed business outcomes. Partner closely with the Suite Lead to align capability priorities, scope and roadmap decisions with team level business objectives, ensuring consistent focus on enterprise outcomes and value delivery. Define clear capability requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs. Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing capability evolution to support scalability, flexibility, and compliance requirements. Maximize enterprise commercial ROI by delivering integrated omnichannel performance insights that inform budget allocation, channel optimization, and portfolio prioritization decisions for senior leadership. Partner with Activation Leads as the primary interface for new capabilities, aligning on priorities and driving adoption of new capabilities across franchises and functions. User Centered Solution Development Leverage user insights and engagement data to shape Digital & Web Ops capabilities that drive an improved customer experience (for both internal and external users). Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development. Delivery, Optimization & Value Realization Partner across Global Capability teams to deliver scalable, reusable Digital & Web Ops capabilities. Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement. Develop and manage documentation (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams. Drive experimentation to improve Web CMS Capability, Digital Channel Enablement Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability frameworks, prioritization logic, and governance standards. Strong understanding of web content management systems (e.g., Drupal), digital channel enablement tools (e.g., SEO/SEM, social media), and patient facing digital applications. Knowledge of digital channel activation, web governance, CRM driven personalization, and compliant digital engagement frameworks, including how platform configuration and integration design impact campaign execution, patient journey continuity, and engagement quality. Experience working within Agile product development and product operating models. Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms. Experience using AI, automation, or agentic workflows to enhance learning design, delivery, or learning operations Experience partnering with end users across product discovery, design, and deployment. Business Skills Customer Journey Understanding ability to see customer's end to end experience clearly and use it on an ongoing basisforgo to market strategic, tactical and measurement decisions, whileanticipatingneeds across touchpoints. Make practical decisions that improve journey and outcomes. Cross functional Matrix Collaboration ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions. Problem Solving ability to break down complexity,identifyroot causes, and experiment with solutions using an adaptive,learning orientedapproach. Managing Competing Priorities ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving. Decision Making ability to make transparent,criteria baseddecisions by weighing options, risks, and implications and aligning others around the path forward. Continuous Improvement ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo. Required/Preferred Education and Licenses Qualifications: Bachelor's degree in business, technology, marketing, science, or related field. 8+ years of experience in pharmaceutical, healthcare, or other highly regulated industries. Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross functional team. Experience working with web content management systems (e.g., Drupal), CRM and marketing automation platforms (e.g., Salesforce Health Cloud, SFMC), and digital channel enablement tools. Preferred / Additional Qualifications: Advanced degree (MBA or relevant graduate degree) preferred. Experience working in a product operating model. Experience partnering with Product teams supporting digital and operational capabilities. Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics. Working Requirements: 20-30% travel will be required. Jazz Expected Behaviors Demonstratesownership and accountability . click apply for full job details
Data Governance Analyst
BDO UK LLP
26/07/2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long lasting relationships. You'll be someone who is both comfortable working pro actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Data Governance Analyst role is part of the Data Office function and reports to the Data Governance Manager. This is a critical position to deliver on our vision, that 'Everyone at BDO is empowered with data'. You will be part of a small Data Governance team to shape and implement a data governance framework that supports efficient, compliant, and ethical data processing. Our objective with Data Governance is to enable the business to manage critical data so that it can be trusted for crucial decision making. We adopt a value focused approach to data governance. In this role you'll work closely with the Data Office and the wider business to ensure the successful delivery and implementation of data governance initiatives across BDO, including data quality and understanding, data sourcing, and access. You will develop data knowledge management, including data modelling and cataloguing documentation, with the business data glossary at its core. You will also drive continuous data improvement at BDO by identifying and reporting any data risks found through data quality analysis and gaining consensus for change within the BDO system landscape and utilise your analytical expertise to provide robust root cause analysis, leading discussions to conclusion with measurable outcomes in data quality improvements. You'll be someone with: Proven experience working as Business Analyst, Data Modelling, Data Governance Analyst, and Data Management roles. Hands on experience in preparing comprehensive documentation tailored for diverse stakeholders across business and technology sectors. Exceptional ability to articulate complex data concepts through standardized data documentation, ensuring clarity and understanding for all audiences. Exceptional policy and standard writing expertise, with the ability to generate user friendly PowerPoint presentations and other guides to deliver targeted messaging. Experience with Enterprise Risk framework and operating risk and issue logs. Experience in Data Governance and Data Modeling technology configuration and adoption for data cataloguing and business data glossary management (desirable Data.World, LeanIX, Purview, ER/Studio, Erwin or any other equivalent). Bachelor's or Master's degree in data / data management related subjects or/and professional bodies such as DAMA, BCS International Diploma in Business Analysis International Institute of Business Analysis CBAP, TOGAF or CDMP Working knowledge of GDPR and similar regulations. Excellent interpersonal and communication skills, with the ability to articulate complex data concepts to help colleagues and business stakeholders understand data governance initiatives and the impact of poor data on day to day business. Analytical and problem solving mindset with a logical thought process for identifying root causes to lead data improvement initiatives to successful and measurable outcomes. A keen eye for detail and a passion for data definitions and cataloguing. Strong project management skills to plan, monitor, and report progress of data governance projects and initiatives. A familiarity with data governance tools and technologies, including data lineage, metadata management, and data quality solutions. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state of the art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Business Change Specialist
BT Group
26/07/2026
Full time
Business Change Specialist Cookies on BT.comWe use cookies to do things like remember what you've added to your shopping basket, offer live chat support and show you content we think you'll be interested in. If you're happy with the use of cookies by BT and selected partners, click OK.View profileEmployee Login Early Careers Our Teams About BT Group Search rolesJob DescriptionJob Title: Business Change SpecialistReq ID: 58679Job Function: Business OperationsPosting Start Date: 20/07/2026Posting End Date: 03/08/2026Division: DigitalJob Location: GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One BrahamAdvertised Salary: Competitive plus great benefitsJob Req ID:Posting Date:Function:Location:Salary: About the role This role leads large-scale Finance and Digital transformation change autonomously, shaping not only what changes, but how people behave and work as a result. You will operate as a senior change authority across complex programmes, combining delivery leadership with cultural transformation.You will design, lead and land behavioural, operational and cultural change at scale, influencing senior leaders, embedding data-led adoption, and ensuring change delivers measurable business outcomes. This is a highly visible role, trusted to operate independently, challenge constructively, and set the standard for change excellence.Finance transformation succeeds only when people adopt new ways of working. This role ensures that strategic, digital and AI-led change translates into sustained behavioural and cultural shifts across BT.You will: • Enable adoption of complex Finance and Digital change across thousands of colleagues • Embed new behaviours, mindsets and ways of working-not just new systems • Act as a senior advisor to leaders, shaping decisions that have long-term organisational impact • Set the cultural conditions for agile, customer-centric and data-driven Finance operationsThis role can be based in London, Bristol or Birmingham and our hybrid working model means you are expected to be in the office 3 days per week. This role closes for applications on 03/08/26. What you'll be doing You will be part of a small but friendly team. The team drives change management across finance and corporate units digital initiatives, with a focus on emerging areas such as AI adoption and digital transformation. They serve as early adopters and drivers of organizational change initiatives, embedding change expertise within finance programs and enabling broader digital workplace and security functions.The role involves working on large-scale programs with significant organizational impact, providing meaningful and varied work across different technologies and business areas. Change & Transformation Leadership • Lead end-to-end change strategies for high-profile Finance and Digital transformation programmes, operating autonomously with minimal oversight • Own the change approach across programmes, ensuring alignment to business strategy, cultural outcomes and transformation goals • Provide confident senior challenge and assurance to programme and executive leaders Cultural & Behavioural Change • Design and embed behavioural change strategies that drive sustainable adoption, accountability and new ways of working • Shape cultural outcomes aligned to agility, customer focus, data-led decision making and continuous improvement • Influence leadership behaviours to reinforce and role-model change Data-Led Adoption & Value Realisation • Define, track and act on clear adoption, readiness and behavioural KPIs • Use insight and data to diagnose adoption risks, target interventions and demonstrate business value • Ensure change activity delivers measurable outcomes, not just activity Agile & AI-Enabled Change • Lead change within agile delivery models and tribe structures, ensuring change keeps pace with delivery • Act as a subject-matter expert in AI-enabled change, including generative AI adoption in Finance • Integrate learning, communications, engagement and leadership actions into a single coherent change plan Stakeholder Influence & Consulting • Build trusted partnerships with senior stakeholders (Director / MD level), acting as a strategic advisor • Influence across complex stakeholder landscapes including vendors, partners, onshore/offshore teams and executive sponsors • Facilitate executive and senior leadership workshops with clear outcomes and decisions Portfolio Oversight & Risk Management • Identify and manage cross-programme risks, dependencies and change saturation across the Finance transformation portfolio • Intervene early where adoption, leadership alignment or cultural readiness is at risk • Coach and develop other change professionals through thought leadership and role modelling Managing a global team • Connecting colleagues across geography's to drive successful change outcomes for the business • Facilitating workshops both in person and virtually Essential Skills / Experience Change & Transformation Expertise • Deep expertise in agile, human-centred and enterprise change management • Proven ability to design and lead change in complex, large-scale Finance or Digital transformations • Confident operating independently in ambiguous, fast-moving environments Leadership & Influence • Exceptional stakeholder management and influencing skills at senior levels • Ability to challenge constructively, navigate conflict and build alignment • Strong facilitation, storytelling and executive communication skills Data, Insight & Communication • Strong analytical capability, using data to shape decisions and narratives • Ability to translate complex insight into compelling, clear messages for diverse audiences Strong project management skills • Ability to create implement and drive change management plans from initiation through to completion Desirable Skills / Experience Strategic & Commercial Acumen • Strong understanding of business strategy, financial drivers, KPIs and value realisation Design & Culture Change • Experience shaping operating models, ways of working, behaviours and culture Learning & Capability Building • Ability to identify capability gaps and partner with L&D to build targeted learning and enablement Change Management certified e.g., Certified Change Management Professional (CCMP), Change Management Specialist (CMS), Certified Problem and Change Manager (CPCM), Prosci Change Management, BQF certified• Change delivery experience within Financial Services. Knowledge of SAP preferred . Knowledge of financial global processes and financial stakeholder structure impacted by technical and process change. • Change & Communication SME, being able to demonstrate leading change in complex corporate programmes for Digital transformation. Includes stakeholder engagement across multiple functions/organisations, with executive/director level engagement. • Agile programme or project management experience , including planning, adapting plans, managing risks and issues as well as stakeholder management Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life.You can design the package to suit you and your lifestyle. Your core benefits include:• 10% on target annual bonus • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme - 5% from you and 10% from us • Holiday purchase schemeBT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.