Are you looking for a fresh challenge, with a forward thinking organisation within the high tech engineering sector? The Hyde Group are established industry experts within Aerospace Engineering and have a new vacancy for an I.T Apprentice working at our site in Stalybridge. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As an I.T Apprentice you will be working within an existing team of I.T technicians dealing with the first line support calls and liaising with second and third line support. The right candidate will be able to work as part of a team and also be happy to work independently. Main Duties Provide first line support to users across the business (onsite and remote). Log and manage incidents via the IT helpdesk system. Assist with hardware setup (PCs, laptops, mobile devices, printers). Support Microsoft 365 services (Outlook, Teams, SharePoint). Carry out basic user account administration (Active Directory / Entra ID). Assist with IT projects (e.g. system rollouts, upgrades, deployments). Perform routine checks and maintenance tasks. Escalate issues to senior IT staff where required. Desired Knowledge Windows 10/11 knowledge. Basic networking knowledge. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we'd love to hear from you.
24/06/2026
Full time
Are you looking for a fresh challenge, with a forward thinking organisation within the high tech engineering sector? The Hyde Group are established industry experts within Aerospace Engineering and have a new vacancy for an I.T Apprentice working at our site in Stalybridge. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As an I.T Apprentice you will be working within an existing team of I.T technicians dealing with the first line support calls and liaising with second and third line support. The right candidate will be able to work as part of a team and also be happy to work independently. Main Duties Provide first line support to users across the business (onsite and remote). Log and manage incidents via the IT helpdesk system. Assist with hardware setup (PCs, laptops, mobile devices, printers). Support Microsoft 365 services (Outlook, Teams, SharePoint). Carry out basic user account administration (Active Directory / Entra ID). Assist with IT projects (e.g. system rollouts, upgrades, deployments). Perform routine checks and maintenance tasks. Escalate issues to senior IT staff where required. Desired Knowledge Windows 10/11 knowledge. Basic networking knowledge. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we'd love to hear from you.
Support Warehouse Ltd.
Milton Keynes, Buckinghamshire
Ref 85854 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Seebeck House, Seebeck Place, Milton Keynes, MK5 8FR Salary £16,000 per annum Closing date 16/06/2026 About the role You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Strong communication skills to successfully explain IT concepts to non technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working hours 37.5 hours per week Benefits 24 days holiday (increasing to 26 days per annum in accordance with policy) Pension BUPA private health Employee assistance programme
24/06/2026
Full time
Ref 85854 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Seebeck House, Seebeck Place, Milton Keynes, MK5 8FR Salary £16,000 per annum Closing date 16/06/2026 About the role You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Strong communication skills to successfully explain IT concepts to non technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working hours 37.5 hours per week Benefits 24 days holiday (increasing to 26 days per annum in accordance with policy) Pension BUPA private health Employee assistance programme
Base Location: You'll be expected to spend 50% of your working week in our Maxim Park, Motherwell office Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role As a Helpdesk Technician within the Remote Service Centre, you will support the remote operation of Building Energy Management Systems (BEMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls. Please note that this is not an IT Helpdesk role. You will Provide first line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels. Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations. Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability. Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard. Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness, and logging results for further action where required. You have Experience from a facilities management, technical helpdesk, engineering apprenticeship or customer facing role in a technical environment, with exposure to Building Energy Management Systems or energy performance. The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity. An investigative mindset, capable of troubleshooting faults and applying structured thinking to resolve problems. The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands. A strong work ethic paired with a genuine desire to deliver excellent service. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
23/06/2026
Full time
Base Location: You'll be expected to spend 50% of your working week in our Maxim Park, Motherwell office Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role As a Helpdesk Technician within the Remote Service Centre, you will support the remote operation of Building Energy Management Systems (BEMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls. Please note that this is not an IT Helpdesk role. You will Provide first line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels. Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations. Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability. Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard. Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness, and logging results for further action where required. You have Experience from a facilities management, technical helpdesk, engineering apprenticeship or customer facing role in a technical environment, with exposure to Building Energy Management Systems or energy performance. The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity. An investigative mindset, capable of troubleshooting faults and applying structured thinking to resolve problems. The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands. A strong work ethic paired with a genuine desire to deliver excellent service. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Base Location: You'll be expected to spend 50% of your working week in our Maxim Park, Motherwell office Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role As a Helpdesk Technician within the Remote Service Centre, you will support the remote operation of Building Energy Management Systems (BEMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls. Please note that this is not an IT Helpdesk role. You will Provide first line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels. Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations. Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability. Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard. Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness, and logging results for further action where required. You have Experience from a facilities management, technical helpdesk, engineering apprenticeship or customer facing role in a technical environment, with exposure to Building Energy Management Systems or energy performance. The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity. An investigative mindset, capable of troubleshooting faults and applying structured thinking to resolve problems. The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands. A strong work ethic paired with a genuine desire to deliver excellent service. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
23/06/2026
Full time
Base Location: You'll be expected to spend 50% of your working week in our Maxim Park, Motherwell office Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role As a Helpdesk Technician within the Remote Service Centre, you will support the remote operation of Building Energy Management Systems (BEMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls. Please note that this is not an IT Helpdesk role. You will Provide first line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels. Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations. Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability. Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard. Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness, and logging results for further action where required. You have Experience from a facilities management, technical helpdesk, engineering apprenticeship or customer facing role in a technical environment, with exposure to Building Energy Management Systems or energy performance. The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity. An investigative mindset, capable of troubleshooting faults and applying structured thinking to resolve problems. The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands. A strong work ethic paired with a genuine desire to deliver excellent service. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Thinking Schools Academy Trust
Portsmouth, Hampshire
About The Role An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth. You will provide high quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels. Key Responsibilities Act as the first point of contact for IT support onsite Troubleshoot and resolve issues affecting client devices Log and manage helpdesk tasks with detailed records of actions taken Support users with device setup, configuration and training Perform basic maintenance and safely install or relocate IT equipment Engage professionally with staff, students and stakeholders What we are looking for Strong customer service skills with a solution focused approach to your work Excellent customer service and communication skills, both verbal and written To be proactive, work independently and as part of a team Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload Adopt a systematic approach towards identifying and solving problems Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals A commitment to safeguarding and promoting the welfare of children and young people What our Trust will offer you Career Development: We're committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions. Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes. Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme. TSAT Benefits Portal: A one stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and discounted gym membership. Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants and attractions. EEO Statement We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates. If you have any questions regarding this process, please email .
20/06/2026
Full time
About The Role An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth. You will provide high quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels. Key Responsibilities Act as the first point of contact for IT support onsite Troubleshoot and resolve issues affecting client devices Log and manage helpdesk tasks with detailed records of actions taken Support users with device setup, configuration and training Perform basic maintenance and safely install or relocate IT equipment Engage professionally with staff, students and stakeholders What we are looking for Strong customer service skills with a solution focused approach to your work Excellent customer service and communication skills, both verbal and written To be proactive, work independently and as part of a team Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload Adopt a systematic approach towards identifying and solving problems Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals A commitment to safeguarding and promoting the welfare of children and young people What our Trust will offer you Career Development: We're committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions. Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes. Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme. TSAT Benefits Portal: A one stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and discounted gym membership. Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants and attractions. EEO Statement We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates. If you have any questions regarding this process, please email .
Job type: Contractual Work preference: hybrid About the Role Artek is recruiting an IT Support Apprentice on behalf of a UK IT services employer supporting over 200 businesses. This is a great opportunity to earn while you learn, gain hands on IT experience, and achieve a Level 3 Information Communications Technician qualification. Key Responsibilities Provide IT support via phone, email, remote access, and in person. Log and resolve IT issues using a helpdesk system. Reset passwords, set up user accounts, and maintain system security. Install and update software (Windows, Microsoft Office, business apps). Build and maintain computers, printers, and office equipment. Support networks, Wi Fi, and internet connections. Learn cloud technologies and basic scripting. Skills & Requirements Interest in IT and technology. Good communication and customer service skills. Basic knowledge of Windows and Microsoft Office. Willingness to learn and develop professionally.
18/06/2026
Full time
Job type: Contractual Work preference: hybrid About the Role Artek is recruiting an IT Support Apprentice on behalf of a UK IT services employer supporting over 200 businesses. This is a great opportunity to earn while you learn, gain hands on IT experience, and achieve a Level 3 Information Communications Technician qualification. Key Responsibilities Provide IT support via phone, email, remote access, and in person. Log and resolve IT issues using a helpdesk system. Reset passwords, set up user accounts, and maintain system security. Install and update software (Windows, Microsoft Office, business apps). Build and maintain computers, printers, and office equipment. Support networks, Wi Fi, and internet connections. Learn cloud technologies and basic scripting. Skills & Requirements Interest in IT and technology. Good communication and customer service skills. Basic knowledge of Windows and Microsoft Office. Willingness to learn and develop professionally.
SOUTH GLOUCESTERSHIRE & STROUD COLLEGE
Stroud, Gloucestershire
This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.
17/06/2026
Full time
This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.
Join Our Team as a Desktop Support Technician! Are you a tech-savvy problem solver with a passion for delivering top-tier IT support? Fletchers Solicitors is seeking a Technology Service Desk Desktop Support Technician to join our dynamic Bolton office. About the Role As a Desktop Support Technician, you'll play a key role in ensuring our team operates smoothly. From resolving day to day IT issues to supporting critical tools like AVD, Proclaim Case Management System, email, printing, and phones, your expertise will help drive our success. You'll handle support requests through our internal Helpdesk system, seeing them through to resolution or escalating to 3rd line support when needed. You'll also be involved in: Asset Management Hardware Procurement New Starter, Leaver, and Mover Setups Project Delivery Work We follow the ITIL framework, so incidents, problems, and changes are structured and efficient. While based in Bolton, occasional travel to our other offices may be required. Working Hours 35 hours/week, Monday to Friday (rotating shifts between 8am-6pm) Saturday on call cover (remote, 10am-4pm) as part of a team rota Why Join Fletchers Solicitors We offer an inclusive, professional environment where your skills will make a difference. If you're ready to combine your technical expertise with exceptional customer service, apply now and become a vital part of our Technology Service Desk team! In return Fletchers can offer 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment Pension scheme with tax efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees Main Responsibilities Reporting to the Head Of Service Desk Complete daily maintenance tasks Daily triage of assigned incidents in a methodical manner in order to meet SLA Correct categorisation of all Incidents Provide high quality technical support to all staff on a timely basis, using the Helpdesk to receive, prioritise, log activity and complete tasks Assist with conferences and web meetings where required Maintain up to date Active Directory records for all staff including group memberships and individual attributes Prepare AVD, Desktop PC's and laptops and phones from box to production, in accordance with the roll out Procedures Carry out staff relocations where staff move between teams - including moving PC's and phones and reconfiguring user group membership etc Carry out staff leaver process to ensure accounts are deactivated in a timely manner Carry out new staff starter's process to ensure all new starters are able to use all aspects of their job without any interruptions Analyse trends in event logging and helpdesk tickets to find recurring problems and research solutions Utilise available tools to ensure the team are aware of all updates and procedure changes that occur Ensure work is managed within the agreed project management and service management frameworks. Feed into Problem and Change Management process Provide high quality technical support to all staff on a timely basis, using the Helpdesk to receive, prioritise, log activity and complete tasks Essential Skills and Experience Customer focused approach in everything you do Experience of working in a busy IT Contact Centre environment Proactive and positive manner Excellent written and verbal communication skills Excellent organisational skills Self motivated and able to work effectively alone as well as part of a team Logical thinking and problem solving skills Experience with Microsoft products such as Office 365 and Teams AVD Experience in Active Directory Affinity with technology and computer systems Experience with Windows, Laptops and Desktop PC's including installing Windows and Software Experience with Windows Servers and standard network services (DNS, file serving etc.) Experience with printing in a network environment Experience with 8x8 phone systems including auto attendant systems Experience with Proclaim Hardware experience. Desirable Skills and Experience Microsoft accreditation Experience of the ITSM lifecycle Degree in technical or related discipline Experience of working within a professional services organisation We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. About Fletchers Solicitors Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries. Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
15/06/2026
Full time
Join Our Team as a Desktop Support Technician! Are you a tech-savvy problem solver with a passion for delivering top-tier IT support? Fletchers Solicitors is seeking a Technology Service Desk Desktop Support Technician to join our dynamic Bolton office. About the Role As a Desktop Support Technician, you'll play a key role in ensuring our team operates smoothly. From resolving day to day IT issues to supporting critical tools like AVD, Proclaim Case Management System, email, printing, and phones, your expertise will help drive our success. You'll handle support requests through our internal Helpdesk system, seeing them through to resolution or escalating to 3rd line support when needed. You'll also be involved in: Asset Management Hardware Procurement New Starter, Leaver, and Mover Setups Project Delivery Work We follow the ITIL framework, so incidents, problems, and changes are structured and efficient. While based in Bolton, occasional travel to our other offices may be required. Working Hours 35 hours/week, Monday to Friday (rotating shifts between 8am-6pm) Saturday on call cover (remote, 10am-4pm) as part of a team rota Why Join Fletchers Solicitors We offer an inclusive, professional environment where your skills will make a difference. If you're ready to combine your technical expertise with exceptional customer service, apply now and become a vital part of our Technology Service Desk team! In return Fletchers can offer 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment Pension scheme with tax efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees Main Responsibilities Reporting to the Head Of Service Desk Complete daily maintenance tasks Daily triage of assigned incidents in a methodical manner in order to meet SLA Correct categorisation of all Incidents Provide high quality technical support to all staff on a timely basis, using the Helpdesk to receive, prioritise, log activity and complete tasks Assist with conferences and web meetings where required Maintain up to date Active Directory records for all staff including group memberships and individual attributes Prepare AVD, Desktop PC's and laptops and phones from box to production, in accordance with the roll out Procedures Carry out staff relocations where staff move between teams - including moving PC's and phones and reconfiguring user group membership etc Carry out staff leaver process to ensure accounts are deactivated in a timely manner Carry out new staff starter's process to ensure all new starters are able to use all aspects of their job without any interruptions Analyse trends in event logging and helpdesk tickets to find recurring problems and research solutions Utilise available tools to ensure the team are aware of all updates and procedure changes that occur Ensure work is managed within the agreed project management and service management frameworks. Feed into Problem and Change Management process Provide high quality technical support to all staff on a timely basis, using the Helpdesk to receive, prioritise, log activity and complete tasks Essential Skills and Experience Customer focused approach in everything you do Experience of working in a busy IT Contact Centre environment Proactive and positive manner Excellent written and verbal communication skills Excellent organisational skills Self motivated and able to work effectively alone as well as part of a team Logical thinking and problem solving skills Experience with Microsoft products such as Office 365 and Teams AVD Experience in Active Directory Affinity with technology and computer systems Experience with Windows, Laptops and Desktop PC's including installing Windows and Software Experience with Windows Servers and standard network services (DNS, file serving etc.) Experience with printing in a network environment Experience with 8x8 phone systems including auto attendant systems Experience with Proclaim Hardware experience. Desirable Skills and Experience Microsoft accreditation Experience of the ITSM lifecycle Degree in technical or related discipline Experience of working within a professional services organisation We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. About Fletchers Solicitors Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries. Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
A local education provider is seeking an IT Support Apprentice at Bishop Ramsey CE School to provide first level IT support to staff and students. This position involves monitoring helpdesk requests, troubleshooting technical issues, and assisting with the maintenance of IT equipment. Candidates must have GCSE Level 4 in Mathematics and English or an equivalent qualification. Training will be provided to help achieve a Level 3 IT Solutions Qualification throughout a 24-month apprenticeship.
13/06/2026
Full time
A local education provider is seeking an IT Support Apprentice at Bishop Ramsey CE School to provide first level IT support to staff and students. This position involves monitoring helpdesk requests, troubleshooting technical issues, and assisting with the maintenance of IT equipment. Candidates must have GCSE Level 4 in Mathematics and English or an equivalent qualification. Training will be provided to help achieve a Level 3 IT Solutions Qualification throughout a 24-month apprenticeship.
We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey. To Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions. To Provide first level support to all staff and students within the school. To monitor the helpdesk jobs efficiently completing first level jobs where possible and elevate jobs to second level support when required. Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards. To isolate hardware or software issues with PCs or laptops and carry out the necessary repair work. Understanding the process to rebuild domain computers using Microsoft SCCM effectively on their own. Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required. Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment. Using network software to remotely assist users and carry out first line support calls when possible. Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes. Entry requirements Mandatory; GCSE Level 4 in Mathematics and Level 4 in English/ Equivalent. Skills required Customer care skills Training to be provided Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete: Work towards gaining a full Level 3 IT Solutions Qualification. Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, Maths, and ICT (if required). Other training will be provided by the employer as required to enable the fulfilment of the job role. Things to consider To be in sympathy with the aims and practices of a Church School. Possible full-time role of ICT Technician or Desktop Support Engineer. Location Bishop Ramsey CE School Bishop Ramsey C Of E School, Warrender Way, Ruislip, Middlesex, England. HA4 8EE Training delivery site: Uxbridge Campus At a Glance Salary: £ 14976 per year Working week: Monday to Friday / 08:00am-4:00pm Duration: 24 Months Apprenticeship standard: IT solutions technician (Level 3)
13/06/2026
Full time
We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey. To Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions. To Provide first level support to all staff and students within the school. To monitor the helpdesk jobs efficiently completing first level jobs where possible and elevate jobs to second level support when required. Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards. To isolate hardware or software issues with PCs or laptops and carry out the necessary repair work. Understanding the process to rebuild domain computers using Microsoft SCCM effectively on their own. Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required. Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment. Using network software to remotely assist users and carry out first line support calls when possible. Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes. Entry requirements Mandatory; GCSE Level 4 in Mathematics and Level 4 in English/ Equivalent. Skills required Customer care skills Training to be provided Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete: Work towards gaining a full Level 3 IT Solutions Qualification. Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, Maths, and ICT (if required). Other training will be provided by the employer as required to enable the fulfilment of the job role. Things to consider To be in sympathy with the aims and practices of a Church School. Possible full-time role of ICT Technician or Desktop Support Engineer. Location Bishop Ramsey CE School Bishop Ramsey C Of E School, Warrender Way, Ruislip, Middlesex, England. HA4 8EE Training delivery site: Uxbridge Campus At a Glance Salary: £ 14976 per year Working week: Monday to Friday / 08:00am-4:00pm Duration: 24 Months Apprenticeship standard: IT solutions technician (Level 3)
6th May 2026 About us Henderson Design Group is the UK's leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Across our three distinct homeware brands, I Love Wallpaper, Lust Home, and Lucie Annabel, we design, print, sell, and dispatch wallcoverings from our North East operation. This is not a standard helpdesk job. You will be joining a small in-house IT team supporting a fast-moving ecommerce, manufacturing, warehouse, and digital print business that is actively investing in better systems, automation, and AI tools. The role We are looking for an IT Support Technician to join our in-house IT team. You will support the day-to-day technology used across our office, warehouse, production, and ecommerce operations. That includes practical IT support, user support, devices, printers, accounts, documentation, and business systems. Alongside the day-to-day support work, you will also have the chance to get involved in wider IT projects that improve how the business operates. This could include helping staff use AI tools, improving internal workflows, testing new software, supporting reports, documenting better processes, or helping turn manual tasks into smoother digital ways of working. This role would suit someone who enjoys solving problems, likes variety, communicates well with non-technical people, and wants to build a broader career in IT, systems, automation, and digital tools. What you'll be doing Supporting users across the office, warehouse, production, and ecommerce teams. Troubleshooting day-to-day IT issues across computers, printers, scanners, phones, Wi-Fi, accounts, and business software. Helping staff make better use of the tools we already have, including Google Workspace, Microsoft 365, business systems, and AI tools. Getting involved in automation and workflow improvement projects across the business. Helping us identify repetitive manual tasks that could be improved with better systems, AI, scripts, forms, reports, or internal tools. Supporting our production and warehouse teams with the technology they rely on to keep work moving. Keeping IT jobs, devices, documentation, and fixes properly logged and organised. Learning from experienced IT colleagues and gradually taking on more responsibility as your skills grow. Working on varied projects where you can see the impact of what you have done. What we're looking for We are more interested in attitude, problem-solving, and willingness to learn than a long list of certificates. You might already have some IT support experience, or you might be someone with strong technical interest who is ready to build a proper career in IT. The right person will be: Curious about technology, AI, automation, and how systems can improve a business. Practical and hands-on, not afraid to investigate a problem properly. Calm and methodical when something is not working. Good at explaining things to people who are not technical. Organised enough to follow jobs through, document fixes, and keep things tidy. Comfortable working in a busy, varied environment. Keen to learn from others and develop into a broader IT, systems, or automation role over time. Useful experience You do not need all of this, but any of the following would help: IT support, helpdesk, technician, or systems experience. Good general knowledge of Windows, macOS, printers, Wi-Fi, accounts, and common software issues. Experience using AI tools such as ChatGPT, Claude, Copilot, or similar. Interest in coding, scripting, automation, workflows, or building small tools. Experience with Google Workspace, Microsoft 365, ERP systems, ecommerce systems, warehouse systems, or manufacturing environments. Any IT qualification, apprenticeship, college course, self-taught projects, or personal technical projects. If you have built things, automated things, fixed things, experimented with AI tools, helped people with tech, or taught yourself how systems work, we would be interested in hearing about it. What we offer Full-time, permanent role. 37.5 hours per week. 28 days holiday including bank holidays. Discretionary additional annual leave, increasing with each year of service up to 5 years. Free on-site parking. A varied in-house IT role with real scope to grow. Training and support from experienced IT colleagues. Exposure to AI, automation, ecommerce, digital print, manufacturing, warehouse systems, and business software. The chance to work on practical projects that improve how the company operates. A small team where your ideas, effort, and improvements will actually be noticed. How to apply Please email
07/06/2026
Full time
6th May 2026 About us Henderson Design Group is the UK's leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Across our three distinct homeware brands, I Love Wallpaper, Lust Home, and Lucie Annabel, we design, print, sell, and dispatch wallcoverings from our North East operation. This is not a standard helpdesk job. You will be joining a small in-house IT team supporting a fast-moving ecommerce, manufacturing, warehouse, and digital print business that is actively investing in better systems, automation, and AI tools. The role We are looking for an IT Support Technician to join our in-house IT team. You will support the day-to-day technology used across our office, warehouse, production, and ecommerce operations. That includes practical IT support, user support, devices, printers, accounts, documentation, and business systems. Alongside the day-to-day support work, you will also have the chance to get involved in wider IT projects that improve how the business operates. This could include helping staff use AI tools, improving internal workflows, testing new software, supporting reports, documenting better processes, or helping turn manual tasks into smoother digital ways of working. This role would suit someone who enjoys solving problems, likes variety, communicates well with non-technical people, and wants to build a broader career in IT, systems, automation, and digital tools. What you'll be doing Supporting users across the office, warehouse, production, and ecommerce teams. Troubleshooting day-to-day IT issues across computers, printers, scanners, phones, Wi-Fi, accounts, and business software. Helping staff make better use of the tools we already have, including Google Workspace, Microsoft 365, business systems, and AI tools. Getting involved in automation and workflow improvement projects across the business. Helping us identify repetitive manual tasks that could be improved with better systems, AI, scripts, forms, reports, or internal tools. Supporting our production and warehouse teams with the technology they rely on to keep work moving. Keeping IT jobs, devices, documentation, and fixes properly logged and organised. Learning from experienced IT colleagues and gradually taking on more responsibility as your skills grow. Working on varied projects where you can see the impact of what you have done. What we're looking for We are more interested in attitude, problem-solving, and willingness to learn than a long list of certificates. You might already have some IT support experience, or you might be someone with strong technical interest who is ready to build a proper career in IT. The right person will be: Curious about technology, AI, automation, and how systems can improve a business. Practical and hands-on, not afraid to investigate a problem properly. Calm and methodical when something is not working. Good at explaining things to people who are not technical. Organised enough to follow jobs through, document fixes, and keep things tidy. Comfortable working in a busy, varied environment. Keen to learn from others and develop into a broader IT, systems, or automation role over time. Useful experience You do not need all of this, but any of the following would help: IT support, helpdesk, technician, or systems experience. Good general knowledge of Windows, macOS, printers, Wi-Fi, accounts, and common software issues. Experience using AI tools such as ChatGPT, Claude, Copilot, or similar. Interest in coding, scripting, automation, workflows, or building small tools. Experience with Google Workspace, Microsoft 365, ERP systems, ecommerce systems, warehouse systems, or manufacturing environments. Any IT qualification, apprenticeship, college course, self-taught projects, or personal technical projects. If you have built things, automated things, fixed things, experimented with AI tools, helped people with tech, or taught yourself how systems work, we would be interested in hearing about it. What we offer Full-time, permanent role. 37.5 hours per week. 28 days holiday including bank holidays. Discretionary additional annual leave, increasing with each year of service up to 5 years. Free on-site parking. A varied in-house IT role with real scope to grow. Training and support from experienced IT colleagues. Exposure to AI, automation, ecommerce, digital print, manufacturing, warehouse systems, and business software. The chance to work on practical projects that improve how the company operates. A small team where your ideas, effort, and improvements will actually be noticed. How to apply Please email
SOUTH GLOUCESTERSHIRE & STROUD COLLEGE
Bristol, Gloucestershire
South Gloucestershire and Stroud College is hiring an IT Support Apprentice Technician located in Bristol. This role involves providing first-line technical support and monitoring helpdesk tickets while maintaining high customer service standards. The successful candidate will work in a hybrid model, alternating between office and home, gaining hands-on experience with technical support and being part of a vibrant team. The apprenticeship includes regular training, leading to a Level 3 qualification in Information Communications Technology.
03/06/2026
Full time
South Gloucestershire and Stroud College is hiring an IT Support Apprentice Technician located in Bristol. This role involves providing first-line technical support and monitoring helpdesk tickets while maintaining high customer service standards. The successful candidate will work in a hybrid model, alternating between office and home, gaining hands-on experience with technical support and being part of a vibrant team. The apprenticeship includes regular training, leading to a Level 3 qualification in Information Communications Technology.
SOUTH GLOUCESTERSHIRE & STROUD COLLEGE
Bristol, Gloucestershire
This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the set-up of new systems and upgrading existing systems, trouble shooting and escalating IT faults. Salary will be discussed further at Interview. Training course Information communications technician (level 3) Hours Monday - Friday, 9.00am - 5.00pm 35 hours a week Duration 1 Year 9 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation. The successful candidate will be expected to be professional, have technical competence and excellent communication skills. Key Responsibilities Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating) Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and be pro active when dealing with user issues Respond to enquiries from users and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Escalate more complex calls to the relevant member of IT Carry out in house system testing The apprentice will provide a first point of contact, processing requests for support and help with the co ordination of the response through to resolution, providing an escalation path if necessary. Where you'll work First Floor Equinox North Great Park Road Bradley Stoke Bristol BS32 4QL Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College This is a Hybrid role - workspace required at home and then office-based Tuesday/Wednesday/Thursday every week as well as Monday and Friday on a rota basis, could be fully office based if preferred. Full equipment will be provided. DBS check required. After this apprenticeship A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands on, frontline IT careers.
03/06/2026
Full time
This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the set-up of new systems and upgrading existing systems, trouble shooting and escalating IT faults. Salary will be discussed further at Interview. Training course Information communications technician (level 3) Hours Monday - Friday, 9.00am - 5.00pm 35 hours a week Duration 1 Year 9 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation. The successful candidate will be expected to be professional, have technical competence and excellent communication skills. Key Responsibilities Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating) Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and be pro active when dealing with user issues Respond to enquiries from users and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Escalate more complex calls to the relevant member of IT Carry out in house system testing The apprentice will provide a first point of contact, processing requests for support and help with the co ordination of the response through to resolution, providing an escalation path if necessary. Where you'll work First Floor Equinox North Great Park Road Bradley Stoke Bristol BS32 4QL Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College This is a Hybrid role - workspace required at home and then office-based Tuesday/Wednesday/Thursday every week as well as Monday and Friday on a rota basis, could be fully office based if preferred. Full equipment will be provided. DBS check required. After this apprenticeship A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands on, frontline IT careers.
SOUTH GLOUCESTERSHIRE & STROUD COLLEGE
Bristol, Gloucestershire
This is a hands on apprenticeship where you'll gain real world experience while developing your technical skills. You'll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times. Salary will be discussed further at interview. Training course Information communications technician (level 3) Hours Monday-Friday, 9:00 am-5:00 pm (37 hours per week, including one day of study). 37 hours a week Monday 03 August Duration 2 years Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Key Responsibilities: Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising and troubleshooting IT issues through to resolution Escalating complex problems when required Occasionally visiting client sites to provide on site support You'll gain experience in areas such as: IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery Where you'll work First floor offices, Brick House, 21 Horse St Chipping Sodbury Bristol BS37 6DA Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College We specialise in supporting small to medium sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology. After this apprenticeship Opportunity for a permanent role upon completion.
03/06/2026
Full time
This is a hands on apprenticeship where you'll gain real world experience while developing your technical skills. You'll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times. Salary will be discussed further at interview. Training course Information communications technician (level 3) Hours Monday-Friday, 9:00 am-5:00 pm (37 hours per week, including one day of study). 37 hours a week Monday 03 August Duration 2 years Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Key Responsibilities: Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising and troubleshooting IT issues through to resolution Escalating complex problems when required Occasionally visiting client sites to provide on site support You'll gain experience in areas such as: IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery Where you'll work First floor offices, Brick House, 21 Horse St Chipping Sodbury Bristol BS37 6DA Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College We specialise in supporting small to medium sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology. After this apprenticeship Opportunity for a permanent role upon completion.
Employer description: Kickstart Your Career in IT with Whale Tankers! Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment. Overview: Why Join Whale Tankers? Gain real-world experience in a busy IT department Work on meaningful projects that impact the business Learn from experienced professionals Build a strong foundation for a career in IT Responsibilities: Delivering first-line technical support to internal users Managing helpdesk tickets: logging, updating, and closing tasks Handling user accounts for new starters and leavers via Active Directory Assisting with hardware/software installations, configurations, and troubleshooting Supporting the IT team with day-to-day operations and infrastructure projects Maintaining stock levels for IT consumables (e.g., printer supplies, cables) Ensuring minimal downtime by resolving issues efficiently and professionally Upholding the reputation of the IT department through excellent service Desirable skills: We're seeking someone who is: Curious and open to learning new technologies and methods Customer-focused with a proactive approach to problem-solving Results-driven and committed to completing tasks effectively Trustworthy, honest, and respectful of confidentiality Adaptable and resilient in the face of challenges A team player who thrives in a collaborative environment Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.? For more information please visit the UK ENIC website. Working hours : 37.5 hours a week, 8:30am - 5pm, Monday to Friday. Benefits: Company Pension Scheme Bonus Structure Opportunity to join Share Ownership Scheme Free onsite parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
03/10/2025
Full time
Employer description: Kickstart Your Career in IT with Whale Tankers! Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment. Overview: Why Join Whale Tankers? Gain real-world experience in a busy IT department Work on meaningful projects that impact the business Learn from experienced professionals Build a strong foundation for a career in IT Responsibilities: Delivering first-line technical support to internal users Managing helpdesk tickets: logging, updating, and closing tasks Handling user accounts for new starters and leavers via Active Directory Assisting with hardware/software installations, configurations, and troubleshooting Supporting the IT team with day-to-day operations and infrastructure projects Maintaining stock levels for IT consumables (e.g., printer supplies, cables) Ensuring minimal downtime by resolving issues efficiently and professionally Upholding the reputation of the IT department through excellent service Desirable skills: We're seeking someone who is: Curious and open to learning new technologies and methods Customer-focused with a proactive approach to problem-solving Results-driven and committed to completing tasks effectively Trustworthy, honest, and respectful of confidentiality Adaptable and resilient in the face of challenges A team player who thrives in a collaborative environment Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.? For more information please visit the UK ENIC website. Working hours : 37.5 hours a week, 8:30am - 5pm, Monday to Friday. Benefits: Company Pension Scheme Bonus Structure Opportunity to join Share Ownership Scheme Free onsite parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills: Interest in IT: A genuine passion for technology and a desire to build a career in IT Communication skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits Training: Comprehensive on-the-job training and support for your studies Career development: Opportunities for progression within the company Study: 7.5 hours a week dedicated to study Supportive environment: A friendly and collaborative workplace for you to learn and develop Future prospects: Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
01/09/2025
Full time
RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills: Interest in IT: A genuine passion for technology and a desire to build a career in IT Communication skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits Training: Comprehensive on-the-job training and support for your studies Career development: Opportunities for progression within the company Study: 7.5 hours a week dedicated to study Supportive environment: A friendly and collaborative workplace for you to learn and develop Future prospects: Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
07/10/2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!
05/10/2021
Full time
ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!
Secondsite Recruitment is assisting a rapidly growing and client focussed company based in the Abingdon area to find an ambitious IT candidate to join them as a 1st Line Support Helpdesk Technician. This is a Full-Time Permanent role that will expose the successful candidate not only to first line support but also hardware maintenance and repairs, enabling them to build a diverse skillset.
Whether you're currently in a 1st line support role and looking for a change of environment or have recently completed an IT related course or apprenticeship this could be the perfect role to enable you to develop a career within IT!
Offer package:
* Salary: £18,000 - £20,000
* Duration: Permanent contract
* Benefits: 20 days holiday per annum + bank holidays
Pension scheme
Working hours:
* The successful candidate will be required to work a shift pattern which will be based on a '4 day on, 4 day off' shift pattern between the hours of 08:00 - 08:00 or 10:00 - 10:00
* The helpdesk is open between 08:00 - 10:00, 7 days per week including bank holidays
Primary duties;
* Providing a point of electronic and phone contact for clients
* Taking calls on the helpdesk via or ticketing system/email or phone and working to complete tickets to resolution
* Categorising, prioritising and forwarding requests to the team
* Conducting initial investigation of issues and resolving or escalating as needed
* Tracking requests and providing client updates as needed
* Responding to customer queries
* Liaison with Field Engineers to schedule their site visits
* Hardware repairs
* Ensuring high levels of customer service and maintaining a high user experience
Candidate specification:
* Previous experience within a similar position - desired but not essential
* General interest and a passion for IT
* Ability to work using own initiative and without direct supervision
* Ability to prioritize and execute tasks in a high-pressure environment
* Ability to adapt to an ever changing environment
* First class written and oral communication skills
* Ability to communicate with customers at all levels with good listening and interpersonal skills
* Self-motivated and directed with keen attention to detail
* Confident and professional manner in dealing with customers
If you believe you have the suitable skills and experience to be considered for this role then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
09/09/2016
Secondsite Recruitment is assisting a rapidly growing and client focussed company based in the Abingdon area to find an ambitious IT candidate to join them as a 1st Line Support Helpdesk Technician. This is a Full-Time Permanent role that will expose the successful candidate not only to first line support but also hardware maintenance and repairs, enabling them to build a diverse skillset.
Whether you're currently in a 1st line support role and looking for a change of environment or have recently completed an IT related course or apprenticeship this could be the perfect role to enable you to develop a career within IT!
Offer package:
* Salary: £18,000 - £20,000
* Duration: Permanent contract
* Benefits: 20 days holiday per annum + bank holidays
Pension scheme
Working hours:
* The successful candidate will be required to work a shift pattern which will be based on a '4 day on, 4 day off' shift pattern between the hours of 08:00 - 08:00 or 10:00 - 10:00
* The helpdesk is open between 08:00 - 10:00, 7 days per week including bank holidays
Primary duties;
* Providing a point of electronic and phone contact for clients
* Taking calls on the helpdesk via or ticketing system/email or phone and working to complete tickets to resolution
* Categorising, prioritising and forwarding requests to the team
* Conducting initial investigation of issues and resolving or escalating as needed
* Tracking requests and providing client updates as needed
* Responding to customer queries
* Liaison with Field Engineers to schedule their site visits
* Hardware repairs
* Ensuring high levels of customer service and maintaining a high user experience
Candidate specification:
* Previous experience within a similar position - desired but not essential
* General interest and a passion for IT
* Ability to work using own initiative and without direct supervision
* Ability to prioritize and execute tasks in a high-pressure environment
* Ability to adapt to an ever changing environment
* First class written and oral communication skills
* Ability to communicate with customers at all levels with good listening and interpersonal skills
* Self-motivated and directed with keen attention to detail
* Confident and professional manner in dealing with customers
If you believe you have the suitable skills and experience to be considered for this role then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
