About The Role
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth. You will provide high quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.
Key Responsibilities
- Act as the first point of contact for IT support onsite
- Troubleshoot and resolve issues affecting client devices
- Log and manage helpdesk tasks with detailed records of actions taken
- Support users with device setup, configuration and training
- Perform basic maintenance and safely install or relocate IT equipment
- Engage professionally with staff, students and stakeholders
What we are looking for
- Strong customer service skills with a solution focused approach to your work
- Excellent customer service and communication skills, both verbal and written
- To be proactive, work independently and as part of a team
- Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload
- Adopt a systematic approach towards identifying and solving problems
- Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals
- A commitment to safeguarding and promoting the welfare of children and young people
What our Trust will offer you
- Career Development: We're committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.
- Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.
- Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme.
- TSAT Benefits Portal: A one stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and discounted gym membership.
- Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants and attractions.
EEO Statement
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates. If you have any questions regarding this process, please email .