Helpdesk Technician

Base Location: You'll be expected to spend 50% of your working week in our Maxim Park, Motherwell office

Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent Full Time Flexible First options available

As a Helpdesk Technician within the Remote Service Centre, you will support the remote operation of Building Energy Management Systems (BEMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls.

Please note that this is not an IT Helpdesk role.

• Provide first line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels.
• Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations.
• Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability.
• Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard.
• Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness, and logging results for further action where required.

• Experience from a facilities management, technical helpdesk, engineering apprenticeship or customer facing role in a technical environment, with exposure to Building Energy Management Systems or energy performance.
• The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity.
• An investigative mindset, capable of troubleshooting faults and applying structured thinking to resolve problems.
• The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands.
• A strong work ethic paired with a genuine desire to deliver excellent service.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on / to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.