IT Technician Apprentice

This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment.

Salary will be discussed further at Interview

Training course

Information communications technician (level 3)

Hours

37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week

Tuesday 01 September

Duration

1 Year 6 Months

Work

As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff.

What you'll do at work

The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs.

Key Responsibilities

• Identify and report IT issues in a timely manner to the IT team to resolve
• Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues
• Handle support calls, log and manage tickets in the helpdesk system
• Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment
• Support the installation and configuration of software applications across the school network using device management software
• Support the creation of new user accounts and the management of permissions to files and digital systems
• Help maintain accurate records of IT assets including periodic audits of all hardware
• Learn and adhere to school policies regarding data protection, safeguarding, and ICT security
• Perform routine network administration tasks under the supervision and guidance of the IT Manager
• Contribute to IT projects, such as system upgrades or new technology rollouts
• Use remote access tools to assist staff to resolve issues over the phone
• Write, and update how to guides for staff for common issue resolution
• Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems

Where you'll work

Stratford Lawn
Stroud
GL5 4AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

• Maths and English (grade 4 (C) or above)

Skills

• Non judgemental

Other requirements

This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.

After this apprenticeship

A role may be offered to the right candidate upon successful completion of the apprenticeship.