25 jobs found

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

Adecco are pleased to be recruiting for a ICT Help Desk Technician! to work within the South Gloucestershire Council. Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you! Position: ICT Help Desk Technician Location: Yate, Site Visits & Remote Hourly Rate: 16.62 per hour Working Pattern: Full Time, Monday to Friday 37 hours per week 8:30am - 4:30pm Driving Required: Yes What You'll Do: As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve: Providing top-notch service desk support while adhering to pre-defined processes. Utilising remote support tools effectively to resolve issues. Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications. Prioritising workloads to manage peaks in demand seamlessly. Updating service desk software, specifically Connectwise Manage, with accuracy. Collaborating with a vibrant team to ensure smooth and effective service delivery. What We're Looking For: We seek enthusiastic individuals who possess: A strong background in ICT Help Desk support. Experience with Connectwise Manage is desirable but not essential. Proficiency in using remote support tools. Excellent IT and numeracy skills. Outstanding interpersonal and communication abilities. A proactive approach to setting up and adjusting technical equipment as needed. Why Join Us? Impactful Work: Contribute to the educational sector by helping schools and institutions navigate their ICT challenges. Supportive Environment: Work with a friendly team that values collaboration and effective service delivery. Career Growth: Experience the rapid changes in ICT administration and curriculum environments, providing you with opportunities for professional development. How to Apply: If you're ready to take on a rewarding role as an ICT Help Desk Technician, we want to hear from you! Please submit your application, including your CV and a cover letter outlining your relevant experience. Don't miss out on this fantastic opportunity to make a difference in the public sector! Apply today and start your journey with us! Our client is an equal opportunity employer and welcomes applications from all qualified individuals. Get ready to embark on an exciting career path where your skills and enthusiasm can shine! We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320 The Quadrant, Green Lane, Heywood This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm. Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West. Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely. The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme. You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve. We would love to hear from you if you can support our charity by: Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests Maintain and develop the ICT infrastructure including Servers and Networking New office/site network commissioning as part of continued growth at the charity Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles Provide training to colleagues and coach junior members of the IT Support team This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities. If you would like any further information on the role please contact recruitment@stepping-stone.org.uk If you believe that you can bring something special to this role, then apply now by sending your CV by   noon on Monday 29th July   to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier). We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work. We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk

IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!

Trainee IT Support Technician - Great Career Starter Perth, Perthshire Salary to £19,000 CV Screen is recruiting for a 1st Line Support Technician for a fantastic organisation based in Perth, Perthshire. This is a full-time permanent post, where you will work in the office on Tuesdays, Wednesdas and Thursdays, with Monday and Friday at home. Role has a salary of £18000 depending on experience. The Trainee IT Support Technician will work on a busy helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10 and MS Office software packages and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first role within IT. Required skills: - Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line Support Technician looking to join a leading Environmental company employing hundreds of staff in offices throughout the UK. Salary: Basic salary to £19,000 basic plus pension. Location: Perth, Perthshire Commute from: Stirling / Dundee / Dunfermline / Falkirk / Crieff / Kirkcaldy / Forfar To Apply: Please email your CV to Peter Strutt of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.

ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!

Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations. Core working hours are to cover 8am-5pm, Mon-Fri. As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits. Reporting to the Service Desk Manager you will be: • Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures • Supporting software installation and maintenance, as well as technical support to staff • Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime • You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills. • Communicating progress regarding on-going issues to staff in a timely manner The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation. We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies: Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV) Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy. Is this the next challenge for you? Apply now! Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider

Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley. The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role. Client The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications. Skills Required - Previous IT Support experience (preferably within a Helpdesk or Service Desk environment) - Knowledge of Microsoft Windows Servers / Exchange and Active Directory - A knowledge of VMWare would be desirable. Who would the role suit? An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career. Salary Up to £25,000 plus benefits Location Thatcham, West Berkshire Interested? Please email your CV to Jason Price of CV Screen in strict confidence. - Summary - IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool.  This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company. Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey.  So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you. The benefits With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development. The role This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support. You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution.  You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues. Hours of work will be 37.5 hours per week Monday to Friday What you need The successful candidate must have proven experience as a help desk technician or other IT support role.  With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout. How to apply If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759. Strictly no agencies please. Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after.  Previous applicants need not apply. We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.

1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business. You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: •Daily Supervision of the ICT Service Desk across 1st Line Staff •Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets •Answer the ICT Service Desk Telephone when all 1st Line Staff are busy •Provide 1st Line Technical Support by Telephone / Remote Tools •Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource •Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units. •Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management. •Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action •Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician •Feedback any Performance, Training or Development •Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap. •Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”. Key Skills & Experience required: •Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity •Commercial Network / WAN experience •Experience in the use of Document Management Systems. •Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory •Using Service Desk Call Logging Tools Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford

1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business. You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: •Daily Supervision of the ICT Service Desk across 1st Line Staff •Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets •Answer the ICT Service Desk Telephone when all 1st Line Staff are busy •Provide 1st Line Technical Support by Telephone / Remote Tools •Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource •Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units. •Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management. •Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action •Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician •Feedback any Performance, Training or Development •Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap. •Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”. Key Skills & Experience required: •Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity •Commercial Network / WAN experience •Experience in the use of Document Management Systems. •Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory •Using Service Desk Call Logging Tools Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford

Position: Service Management Support Technician Location: Stockport, Cheshire Salary: £18,000 to £25,000 (subject to skills and experience) Our client is currently recruiting for Technicians to join their busy Service Management Team. As a Service Management Support Technician you will be trained to provide 1st and 2nd line support for their range of insurance software applications. You will be responsible for investigating and resolving customer incidents, within agreed service levels. The role also involves communicating directly with customers and working closely with other internal departments. As part of the Service Management team you will be responsible for supporting their customer`s business critical systems. Duties include investigating and resolving customer reported incident by using remote access facilities. You will be dealing with high profile customers and will need to be committed to providing a high level of customer service. Full training will be given to the successful candidates. The successful candidate will possess strong interpersonal skills in order to provide a high level of customer service which will include excellent verbal and written communication, in addition to analytical and problem solving skills and the ability to work effectively under pressure. Key Responsibilities: - To develop a good understanding of their insurance broking application software - To be able to diagnose and resolve software and hardware faults - To provide high levels of customer service to customers, ensuring their incidents are dealt with within Service Level Agreements whilst maintaining regular customer contact Qualifications: - A-C grades at GCSE, including Mathematics and English or equivalent - Vocational IT qualifications is desirable Skills & Experience: - Proven ability of working within a Customer Service environment - Helpdesk/Service Desk experience is advantageous - Insurance industry experience is desirable - Use of ITIL methodology would be advantageous - Computer literate with practical experience of operating systems including VMS Please Note: Due to the nature of their business all successful candidates will be subject to Criminal Records and Credit Reference checks. This vacancy requires candidates to have the right to work and live in the UK indefinitely without restriction. This vacancy is being advertised by Net-Recruit

Helpdesk Support Engineer / Technician (Suit College or Uni Graduate) Nottingham, Nottinghamshire 16-18k (depends on experience) Our client are looking for a Helpdesk Support Technician. Unlike alot of jobs this will give the successful candidate a varied role, lots of autonomy, project work and career progression. You will work in an IT team providing support to over a 1000 user base covering standard infrastructure & networking through to specialised business application support (training provided), this role will be a telephone and desk side based role. Duties to include: * Work with internal users to resolve outstanding service requests (faults and changes). * Create & maintain user accounts in line with procedures. * Take delivery of new equipment and consumables, recording new assets in the asset database & auditing existing ones * Install, configure and test new equipment in line with current procedures. * Ensure that used backup media is rotated between data centre and secure data storage area. * Monitor user compliance with ICT and Security Policies. * Complete any necessary administration & documentation of departmental procedures. In order to be considered you will need to be: Educated to BTEC or HND or Degree level Ideally have completed a University work placement in an infrastructure role Have customer service experience Good knowledge of MS Office Familiar with Cisco, AD, Windows and WM Ware would be really useful. This role would ideally suit a College or University graduate or someone working looking for the next career step in to IT

1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business. You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: •Daily Supervision of the ICT Service Desk across 1st Line Staff •Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets •Answer the ICT Service Desk Telephone when all 1st Line Staff are busy •Provide 1st Line Technical Support by Telephone / Remote Tools •Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource •Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units. •Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management. •Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action •Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician •Feedback any Performance, Training or Development •Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap. •Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”. Key Skills & Experience required: •Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity •Commercial Network / WAN experience •Experience in the use of Document Management Systems. •Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory •Using Service Desk Call Logging Tools Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford