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helpdesk support technician
Adecco
ICT) Helpdesk Technician
Adecco Yate, Gloucestershire
Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
22/07/2026
Seasonal
Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Rise Technical Recruitment Limited
IT Technician
Rise Technical Recruitment Limited Llanelli, Dyfed
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
22/07/2026
Full time
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Rise Technical Recruitment Limited
IT Director
Rise Technical Recruitment Limited Sutton, Surrey
Network Manager / IT LeadSutton£47,000 - £52,000 + Pension + Holidays + Excellent Benefits Are you an experienced Network Manager or IT professional looking for the chance to take ownership of a full IT transformation?Do you want a role where you can shape strategy, modernise infrastructure, build a team and make a genuine impact across a school environment?This is an excellent opportunity to join a well-established secondary school that is investing heavily into its IT provision and looking to bring more technical expertise in-house. The school has already made strong progress with staff laptops, interactive classroom technology and Microsoft-based systems, but they are now looking for the right person to take their network, cloud infrastructure and wider IT strategy to the next level.In this role, you will be responsible for leading the school's IT function, managing day-to-day network and helpdesk operations, supporting the move towards cloud-based Microsoft 365 systems, and helping develop a long-term technology roadmap. You will also play a key role in shaping the future IT team, including helping recruit and support an additional IT Technician.The ideal candidate will have strong network management experience and a good understanding of Microsoft 365, cloud migration, infrastructure and IT support. Experience in a school or education environment would be highly beneficial, but candidates from wider industry backgrounds will also be considered if they have the right technical knowledge and motivation to move into a meaningful, long-term role.This is a fantastic opportunity for someone who wants more than a standard support role. You will have the chance to work with a blank canvas, influence strategy, improve systems, support staff and students, and become a key part of the school's future development.The Role Lead and manage the school's IT network and infrastructure Support the transition towards Microsoft 365 and cloud-based systems Manage day-to-day IT operations, network issues and helpdesk support Work with senior leadership on IT strategy, budgets and future development Bring more IT expertise in-house while working alongside external IT partners Help recruit and develop an additional IT Technician Support staff in getting the most out of technology to enhance teaching and learning Fully on-site role within a large secondary school environmentThe Person Experienced Network Manager, IT Manager, Infrastructure Engineer or similar Strong knowledge of networks, Microsoft 365, cloud systems and IT infrastructure Able to balance hands-on technical work with strategic planning Confident supporting users and managing IT priorities across a busy organisation School or education experience would be desirable but is not essential Looking for a long-term role where they can build, improve and take ownership Wants to make a real impact on staff, students and the future of IT provision in a school environment Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
21/07/2026
Full time
Network Manager / IT LeadSutton£47,000 - £52,000 + Pension + Holidays + Excellent Benefits Are you an experienced Network Manager or IT professional looking for the chance to take ownership of a full IT transformation?Do you want a role where you can shape strategy, modernise infrastructure, build a team and make a genuine impact across a school environment?This is an excellent opportunity to join a well-established secondary school that is investing heavily into its IT provision and looking to bring more technical expertise in-house. The school has already made strong progress with staff laptops, interactive classroom technology and Microsoft-based systems, but they are now looking for the right person to take their network, cloud infrastructure and wider IT strategy to the next level.In this role, you will be responsible for leading the school's IT function, managing day-to-day network and helpdesk operations, supporting the move towards cloud-based Microsoft 365 systems, and helping develop a long-term technology roadmap. You will also play a key role in shaping the future IT team, including helping recruit and support an additional IT Technician.The ideal candidate will have strong network management experience and a good understanding of Microsoft 365, cloud migration, infrastructure and IT support. Experience in a school or education environment would be highly beneficial, but candidates from wider industry backgrounds will also be considered if they have the right technical knowledge and motivation to move into a meaningful, long-term role.This is a fantastic opportunity for someone who wants more than a standard support role. You will have the chance to work with a blank canvas, influence strategy, improve systems, support staff and students, and become a key part of the school's future development.The Role Lead and manage the school's IT network and infrastructure Support the transition towards Microsoft 365 and cloud-based systems Manage day-to-day IT operations, network issues and helpdesk support Work with senior leadership on IT strategy, budgets and future development Bring more IT expertise in-house while working alongside external IT partners Help recruit and develop an additional IT Technician Support staff in getting the most out of technology to enhance teaching and learning Fully on-site role within a large secondary school environmentThe Person Experienced Network Manager, IT Manager, Infrastructure Engineer or similar Strong knowledge of networks, Microsoft 365, cloud systems and IT infrastructure Able to balance hands-on technical work with strategic planning Confident supporting users and managing IT priorities across a busy organisation School or education experience would be desirable but is not essential Looking for a long-term role where they can build, improve and take ownership Wants to make a real impact on staff, students and the future of IT provision in a school environment Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Netcom Training
Trainee IT Support Assistant
Netcom Training City, Birmingham
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
21/07/2026
Full time
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
Krome Technologies Ltd
First Line Technical Support Engineer
Krome Technologies Ltd Chertsey, Surrey
First Line Technical Support Engineer (Shift Patterns) Contract - Permanent Location: Chertsey, Surrey Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am 8.00pm or 8.00pm 8.00am. Requirements 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am Monday to Friday with 2 hours break. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy
20/07/2026
Full time
First Line Technical Support Engineer (Shift Patterns) Contract - Permanent Location: Chertsey, Surrey Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am 8.00pm or 8.00pm 8.00am. Requirements 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am Monday to Friday with 2 hours break. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy
Apprentice Opportunity: IT/Digital Support Technician
Brightonmuseums Brighton, Sussex
Job Title: IT/Digital Support Technician Apprentice Full time: 37 hours per week Salary: National minimum wage for apprentices - £8.00 per hour, rising to National minimum wage after 1 year Reports to: Head of IT Location: Royal Pavilion Buildings / Hybrid working available Closing date: 5pm, Friday 14 August 2026 Begin your IT career with Brighton & Hove Museums Would you like the opportunity to start a career in IT and digital support while gaining practical experience in a unique museum setting? Brighton & Hove Museums has an exciting opportunity for a Level 3 Digital Support Technician Apprentice to work with the Head of IT across our museum sites, historic buildings and public-facing services, including the Royal Pavilion. This apprenticeship will help you build the skills needed to support staff, systems and digital projects in a busy charity. You will learn how technology helps our teams work well, care for collections, welcome visitors and improve services. You will receive support from the Head of IT, the training provider and colleagues across the Trust throughout the apprenticeship. About the role This is a varied digital support role, not a traditional helpdesk post. We already have an outsourced IT helpdesk, so you will focus on the tasks where local knowledge, site presence and clear communication make the biggest difference. You will help staff use technology confidently, support basic troubleshooting, assist with devices and equipment, and help coordinate issues with the helpdesk or suppliers where needed. You will also gain experience with Microsoft 365, SharePoint, account administration, document libraries, forms, internal guidance, data tasks, approved AI tools, simple digital workflows and PowerApps. The role will also involve supporting technology used in a museum environment, such as public-facing digital displays, audio visual equipment, ticketing, retail or café systems, and other systems that help us run our sites and improve the visitor experience. Additional information Apprentices without evidence of level 2 English and Maths will need to achieve this level prior to completing training and you may be required to take an English and Maths assessment prior to a formal offer being made. For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3. British Sign Language qualifications are an alternative to English qualifications for applicants whose primary language is BSL. Please note, your application will be shared with the training provider. The duration of the apprenticeship will be up to 13 months depending on experience. This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK. To apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. We actively welcome applications from people who reflect the diversity of the country to help us shape and change the museum sector to make it more relevant to the diversity of the people, communities and places we serve.
20/07/2026
Full time
Job Title: IT/Digital Support Technician Apprentice Full time: 37 hours per week Salary: National minimum wage for apprentices - £8.00 per hour, rising to National minimum wage after 1 year Reports to: Head of IT Location: Royal Pavilion Buildings / Hybrid working available Closing date: 5pm, Friday 14 August 2026 Begin your IT career with Brighton & Hove Museums Would you like the opportunity to start a career in IT and digital support while gaining practical experience in a unique museum setting? Brighton & Hove Museums has an exciting opportunity for a Level 3 Digital Support Technician Apprentice to work with the Head of IT across our museum sites, historic buildings and public-facing services, including the Royal Pavilion. This apprenticeship will help you build the skills needed to support staff, systems and digital projects in a busy charity. You will learn how technology helps our teams work well, care for collections, welcome visitors and improve services. You will receive support from the Head of IT, the training provider and colleagues across the Trust throughout the apprenticeship. About the role This is a varied digital support role, not a traditional helpdesk post. We already have an outsourced IT helpdesk, so you will focus on the tasks where local knowledge, site presence and clear communication make the biggest difference. You will help staff use technology confidently, support basic troubleshooting, assist with devices and equipment, and help coordinate issues with the helpdesk or suppliers where needed. You will also gain experience with Microsoft 365, SharePoint, account administration, document libraries, forms, internal guidance, data tasks, approved AI tools, simple digital workflows and PowerApps. The role will also involve supporting technology used in a museum environment, such as public-facing digital displays, audio visual equipment, ticketing, retail or café systems, and other systems that help us run our sites and improve the visitor experience. Additional information Apprentices without evidence of level 2 English and Maths will need to achieve this level prior to completing training and you may be required to take an English and Maths assessment prior to a formal offer being made. For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3. British Sign Language qualifications are an alternative to English qualifications for applicants whose primary language is BSL. Please note, your application will be shared with the training provider. The duration of the apprenticeship will be up to 13 months depending on experience. This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK. To apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. We actively welcome applications from people who reflect the diversity of the country to help us shape and change the museum sector to make it more relevant to the diversity of the people, communities and places we serve.
FluidOne
IT Helpdesk Technician: Proactive 1st Line Support
FluidOne Woking, Surrey
A technology service provider in Woking seeks an IT support professional to ensure clients' IT infrastructure remains operational. The role involves proactively monitoring systems, resolving technical incidents, and reporting to the Helpdesk Team Leader. Candidates should possess a basic understanding of IT, experience with Windows operating systems, and excellent customer service skills. Benefits include subsidised health care, pension contributions, and generous holiday entitlement.
20/07/2026
Full time
A technology service provider in Woking seeks an IT support professional to ensure clients' IT infrastructure remains operational. The role involves proactively monitoring systems, resolving technical incidents, and reporting to the Helpdesk Team Leader. Candidates should possess a basic understanding of IT, experience with Windows operating systems, and excellent customer service skills. Benefits include subsidised health care, pension contributions, and generous holiday entitlement.
Museum IT & Digital Support Apprentice (Hybrid)
Brightonmuseums Brighton, Sussex
Brighton & Hove Museums offers a Level 3 Digital Support Technician Apprentice position working with the Head of IT across museum sites, including the Royal Pavilion. The role focuses on practical IT and digital support in a busy charity setting, with emphasis on local knowledge, site presence and clear communication. You will learn to support staff, devices and digital projects, gaining experience with Microsoft 365, SharePoint and PowerApps, and coordinating with the outsourced helpdesk and
20/07/2026
Full time
Brighton & Hove Museums offers a Level 3 Digital Support Technician Apprentice position working with the Head of IT across museum sites, including the Royal Pavilion. The role focuses on practical IT and digital support in a busy charity setting, with emphasis on local knowledge, site presence and clear communication. You will learn to support staff, devices and digital projects, gaining experience with Microsoft 365, SharePoint and PowerApps, and coordinating with the outsourced helpdesk and
Second Line Helpdesk Technician - Coastland College
Dorset Council Weymouth, Dorset
About the role Fixed Term to March Full Time Based at Weymouth Campus We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change. About the Role As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365. Your responsibilities will include: Managing and resolving escalated IT support tickets in line with service levels Supporting and maintaining server and network infrastructure Providing remote and on-site support to staff and students Assisting with system monitoring, backups and cyber security controls Working with third-party suppliers to resolve technical issues Supporting key IT initiatives, including device rollouts and system implementations About You You will be an experienced IT support professional with strong technical knowledge and a proactive, service-focused mindset. You will be comfortable working in a fast-paced environment and able to manage competing priorities effectively. You will bring: Experience supporting Windows desktops and server environments Knowledge of Microsoft 365, networking fundamentals and device management Strong troubleshooting and problem-solving skills Excellent communication skills and a commitment to customer service A positive, adaptable approach and the ability to work under pressure The important bit: Coastland College is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. We're here to help you: If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that you may need. Don't meet every single requirement? We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn't align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway - you may just be the person we are looking for. All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use. Further Information What we offer: Generous annual leave entitlement of 25 holiday days, plus bank holiday increasing by 1 day per annum up to a maximum of 5 years (30 days). Prorated to your part time hours. Additional 3 efficiency closure days over Christmas and an additional 4 days over Easter Generous Pension Scheme through the Local Government Pension Scheme (LGPS). Access to Optima Health - our FREE confidential emotional support and practical advice scheme Dedicated CPD learning days to support learning and development Family friendly policies A person-centred annual appraisal focusing on your wellbeing and CPD Free on-site parking Free on-site gym Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre. Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme, free and confidential staff counselling and a trained team of Mental Health First Aiders.
18/07/2026
Full time
About the role Fixed Term to March Full Time Based at Weymouth Campus We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change. About the Role As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365. Your responsibilities will include: Managing and resolving escalated IT support tickets in line with service levels Supporting and maintaining server and network infrastructure Providing remote and on-site support to staff and students Assisting with system monitoring, backups and cyber security controls Working with third-party suppliers to resolve technical issues Supporting key IT initiatives, including device rollouts and system implementations About You You will be an experienced IT support professional with strong technical knowledge and a proactive, service-focused mindset. You will be comfortable working in a fast-paced environment and able to manage competing priorities effectively. You will bring: Experience supporting Windows desktops and server environments Knowledge of Microsoft 365, networking fundamentals and device management Strong troubleshooting and problem-solving skills Excellent communication skills and a commitment to customer service A positive, adaptable approach and the ability to work under pressure The important bit: Coastland College is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. We're here to help you: If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that you may need. Don't meet every single requirement? We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn't align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway - you may just be the person we are looking for. All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use. Further Information What we offer: Generous annual leave entitlement of 25 holiday days, plus bank holiday increasing by 1 day per annum up to a maximum of 5 years (30 days). Prorated to your part time hours. Additional 3 efficiency closure days over Christmas and an additional 4 days over Easter Generous Pension Scheme through the Local Government Pension Scheme (LGPS). Access to Optima Health - our FREE confidential emotional support and practical advice scheme Dedicated CPD learning days to support learning and development Family friendly policies A person-centred annual appraisal focusing on your wellbeing and CPD Free on-site parking Free on-site gym Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre. Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme, free and confidential staff counselling and a trained team of Mental Health First Aiders.
IT Second Line Technician
Protect Line Bournemouth, Dorset
Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy
18/07/2026
Full time
Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy
2nd Line IT Helpdesk Technician (Fixed Term, Weymouth)
Dorset Council Weymouth, Dorset
Coastland College in Weymouth is seeking a 2nd Line Helpdesk Technician on a fixed-term basis until March. The role supports staff and students across a modern IT environment, including Microsoft 365, across on-site and remote scenarios. You will manage escalated tickets, maintain server and network infrastructure, provide remote and on-site support, assist with monitoring, backups and cyber security controls, and collaborate with third-party suppliers on resolutions.
18/07/2026
Full time
Coastland College in Weymouth is seeking a 2nd Line Helpdesk Technician on a fixed-term basis until March. The role supports staff and students across a modern IT environment, including Microsoft 365, across on-site and remote scenarios. You will manage escalated tickets, maintain server and network infrastructure, provide remote and on-site support, assist with monitoring, backups and cyber security controls, and collaborate with third-party suppliers on resolutions.
IT Operations Engineer
VERNE
Job Title: IT Operations Engineer Role purpose The IT Operations Engineer will provide hands on, day to day IT support for approximately 50 office based users in the London office while taking ownership of Microsoft 365 administration, endpoint management, and operational IT services across a wider user base of approximately 200 employees and contractors across three regions. The role combines senior technical support with responsibility for maintaining and improving Microsoft 365 services, supporting IT infrastructure, driving service improvements, and acting as the senior technical escalation point for the IT Support Technician. The successful candidate will work closely with the Head of IT to ensure reliable, secure and efficient IT services while contributing to operational improvements, documentation, and technical projects. The role will also assist with second level support activities relating to IT and Operational Technology (OT) infrastructure supporting the data centre, requiring a disciplined and trustworthy approach in critical environments. Key responsibilities Provide first-, second-, and third-line IT support for the London office and all regional locations, maintaining a strong on-site presence in London while serving as the senior technical escalation point for complex infrastructure, systems, and end user issues. Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and Microsoft Intune. Manage user accounts, licensing, security groups, mailbox administration, shared mailboxes and distribution lists. Develop and maintain IT reports and dashboards, providing insights into service performance, incidents, asset management, and key operational KPIs. Support endpoint management through Microsoft Intune, including device compliance, application deployment and endpoint configuration. Manage onboarding, offboarding, account provisioning and device deployment processes. Deliver remote helpdesk support, ensuring effective ownership, prioritisation and resolution of incidents and service requests. Act as the senior technical resource within the Service Desk, providing guidance and mentoring to junior IT support staff. Troubleshoot hardware, software, printers, mobile devices, meeting room technology and peripheral issues. Perform administration and support for Windows desktop environments and core business applications. Carry out first and second-level support for network, server and infrastructure-related issues, escalating where appropriate. Perform basic networking tasks including switch port coordination, Wi Fi troubleshooting, endpoint connectivity and patch management. Support Microsoft 365 security features including Multi Factor Authentication, Conditional Access and security best practices. Produce and maintain high-quality technical documentation, knowledge base articles, support procedures and asset records. Manage incidents and service requests through the company's IT service management system, maintaining accurate records and strong ticket hygiene. Identify recurring issues and recommend service improvements, automation opportunities and operational efficiencies. Assist with IT infrastructure, Microsoft 365 and end user computing projects. Support IT asset management, hardware lifecycle planning and stock control. Provide second-level support for Operational Technology (OT) infrastructure supporting the data centre, following approved operational procedures. Work within strict change management, access control and operational procedures when supporting critical systems. Collaborate closely with the Head of IT and colleagues across the UK, Iceland and Finland. Assist in maintaining secure, reliable and resilient IT services across the organisation. Candidate profile The successful candidate will be an experienced IT professional with a strong customer focus and excellent technical problem solving skills. They will be comfortable working independently while also collaborating closely with colleagues across multiple regions. The individual will demonstrate strong organisational skills, take ownership of technical issues through to resolution, and contribute positively to the continual improvement of IT services. They will be confident supporting Microsoft 365 technologies, mentoring junior colleagues, and maintaining high standards of documentation and operational discipline. The role requires someone who is dependable, proactive and able to balance day to day operational support with longer term improvements to systems, processes and end-user experience. Skills and experience Essential Experience in a second-line or senior IT support role. Experience administering Microsoft 365 environments. Experience supporting Microsoft Entra ID and user identity management. Experience supporting Microsoft Intune or other endpoint management platforms. Experience working with IT service management or helpdesk ticketing systems. Strong troubleshooting skills across Windows desktops, laptops, printers, mobile devices and peripherals. Experience supporting Exchange Online, Outlook, Teams and Microsoft Office applications. Good understanding of Windows administration and endpoint management. Good networking knowledge, including TCP/IP, Wi Fi, switching and endpoint connectivity. Experience supporting hardware deployment, user onboarding and device lifecycle management. Strong documentation and technical writing skills. Ability to manage multiple priorities while maintaining excellent customer service. Strong communication and stakeholder management skills. Experience supporting users across multiple offices or regions. Ability to work responsibly within environments requiring structured change control and operational discipline. Desirable Experience administering SharePoint Online. Experience with Microsoft Intune application deployment and device compliance. Experience using PowerShell to automate routine administrative tasks. Familiarity with Microsoft Defender. Knowledge of ITIL service management principles. Experience creating service reports, dashboards or KPI reporting. Experience supporting Operational Technology (OT) or business-critical infrastructure. Experience mentoring junior IT staff. Exposure to Power BI or Microsoft Power Platform. Qualifications Relevant experience in IT operations, Microsoft 365 administration or infrastructure support is more important than a specific degree requirement. A vocational, technical or degree-level qualification in Information Technology, Computer Science or a related discipline would be beneficial. Microsoft certifications relating to Microsoft 365, Azure, Intune or Modern Workplace technologies would be advantageous. ITIL Foundation, CompTIA or similar industry certifications would be beneficial. Key measures of success Timely and effective resolution of incidents and service requests. Reliable administration and support of Microsoft 365 services. Positive end user feedback and high levels of customer satisfaction. Well maintained technical documentation and knowledge base content. Strong ticket ownership, prioritisation and accurate record keeping. Successful support of IT infrastructure and operational services. Delivery of continual service improvements and operational efficiencies. Effective collaboration with colleagues across all regions. Consistent adherence to change management and operational procedures. Successful mentoring and support of junior IT staff (where relevant)
18/07/2026
Full time
Job Title: IT Operations Engineer Role purpose The IT Operations Engineer will provide hands on, day to day IT support for approximately 50 office based users in the London office while taking ownership of Microsoft 365 administration, endpoint management, and operational IT services across a wider user base of approximately 200 employees and contractors across three regions. The role combines senior technical support with responsibility for maintaining and improving Microsoft 365 services, supporting IT infrastructure, driving service improvements, and acting as the senior technical escalation point for the IT Support Technician. The successful candidate will work closely with the Head of IT to ensure reliable, secure and efficient IT services while contributing to operational improvements, documentation, and technical projects. The role will also assist with second level support activities relating to IT and Operational Technology (OT) infrastructure supporting the data centre, requiring a disciplined and trustworthy approach in critical environments. Key responsibilities Provide first-, second-, and third-line IT support for the London office and all regional locations, maintaining a strong on-site presence in London while serving as the senior technical escalation point for complex infrastructure, systems, and end user issues. Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and Microsoft Intune. Manage user accounts, licensing, security groups, mailbox administration, shared mailboxes and distribution lists. Develop and maintain IT reports and dashboards, providing insights into service performance, incidents, asset management, and key operational KPIs. Support endpoint management through Microsoft Intune, including device compliance, application deployment and endpoint configuration. Manage onboarding, offboarding, account provisioning and device deployment processes. Deliver remote helpdesk support, ensuring effective ownership, prioritisation and resolution of incidents and service requests. Act as the senior technical resource within the Service Desk, providing guidance and mentoring to junior IT support staff. Troubleshoot hardware, software, printers, mobile devices, meeting room technology and peripheral issues. Perform administration and support for Windows desktop environments and core business applications. Carry out first and second-level support for network, server and infrastructure-related issues, escalating where appropriate. Perform basic networking tasks including switch port coordination, Wi Fi troubleshooting, endpoint connectivity and patch management. Support Microsoft 365 security features including Multi Factor Authentication, Conditional Access and security best practices. Produce and maintain high-quality technical documentation, knowledge base articles, support procedures and asset records. Manage incidents and service requests through the company's IT service management system, maintaining accurate records and strong ticket hygiene. Identify recurring issues and recommend service improvements, automation opportunities and operational efficiencies. Assist with IT infrastructure, Microsoft 365 and end user computing projects. Support IT asset management, hardware lifecycle planning and stock control. Provide second-level support for Operational Technology (OT) infrastructure supporting the data centre, following approved operational procedures. Work within strict change management, access control and operational procedures when supporting critical systems. Collaborate closely with the Head of IT and colleagues across the UK, Iceland and Finland. Assist in maintaining secure, reliable and resilient IT services across the organisation. Candidate profile The successful candidate will be an experienced IT professional with a strong customer focus and excellent technical problem solving skills. They will be comfortable working independently while also collaborating closely with colleagues across multiple regions. The individual will demonstrate strong organisational skills, take ownership of technical issues through to resolution, and contribute positively to the continual improvement of IT services. They will be confident supporting Microsoft 365 technologies, mentoring junior colleagues, and maintaining high standards of documentation and operational discipline. The role requires someone who is dependable, proactive and able to balance day to day operational support with longer term improvements to systems, processes and end-user experience. Skills and experience Essential Experience in a second-line or senior IT support role. Experience administering Microsoft 365 environments. Experience supporting Microsoft Entra ID and user identity management. Experience supporting Microsoft Intune or other endpoint management platforms. Experience working with IT service management or helpdesk ticketing systems. Strong troubleshooting skills across Windows desktops, laptops, printers, mobile devices and peripherals. Experience supporting Exchange Online, Outlook, Teams and Microsoft Office applications. Good understanding of Windows administration and endpoint management. Good networking knowledge, including TCP/IP, Wi Fi, switching and endpoint connectivity. Experience supporting hardware deployment, user onboarding and device lifecycle management. Strong documentation and technical writing skills. Ability to manage multiple priorities while maintaining excellent customer service. Strong communication and stakeholder management skills. Experience supporting users across multiple offices or regions. Ability to work responsibly within environments requiring structured change control and operational discipline. Desirable Experience administering SharePoint Online. Experience with Microsoft Intune application deployment and device compliance. Experience using PowerShell to automate routine administrative tasks. Familiarity with Microsoft Defender. Knowledge of ITIL service management principles. Experience creating service reports, dashboards or KPI reporting. Experience supporting Operational Technology (OT) or business-critical infrastructure. Experience mentoring junior IT staff. Exposure to Power BI or Microsoft Power Platform. Qualifications Relevant experience in IT operations, Microsoft 365 administration or infrastructure support is more important than a specific degree requirement. A vocational, technical or degree-level qualification in Information Technology, Computer Science or a related discipline would be beneficial. Microsoft certifications relating to Microsoft 365, Azure, Intune or Modern Workplace technologies would be advantageous. ITIL Foundation, CompTIA or similar industry certifications would be beneficial. Key measures of success Timely and effective resolution of incidents and service requests. Reliable administration and support of Microsoft 365 services. Positive end user feedback and high levels of customer satisfaction. Well maintained technical documentation and knowledge base content. Strong ticket ownership, prioritisation and accurate record keeping. Successful support of IT infrastructure and operational services. Delivery of continual service improvements and operational efficiencies. Effective collaboration with colleagues across all regions. Consistent adherence to change management and operational procedures. Successful mentoring and support of junior IT staff (where relevant)
Junior IT Helpdesk Technician: EU Travel Ready
Ttigroup
Ttigroup is looking for a Junior Helpdesk Support Technician to provide second-line support for our EMEA region. You will be the central contact for IT issues, ensuring high levels of customer satisfaction. The role requires strong IT skills, experience in support roles, and the ability to handle various tasks in a fast-paced environment. This position promotes continuous improvement and effective communication across teams.
18/07/2026
Full time
Ttigroup is looking for a Junior Helpdesk Support Technician to provide second-line support for our EMEA region. You will be the central contact for IT issues, ensuring high levels of customer satisfaction. The role requires strong IT skills, experience in support roles, and the ability to handle various tasks in a fast-paced environment. This position promotes continuous improvement and effective communication across teams.
Site Technician
ASCO Group Limited Aberdeen, Aberdeenshire
Hours of Work: 37.5 hours per week, Monday - Friday 0800 - 1600. Reporting to the Senior Facilities Manager, the Site Technician will be responsible for completing semi-skilled operations, Planned Preventative Maintenance and Reactive Maintenance, repairs and cleaning within ASCO sites working in compliance with statutory and legal undertakings. Key responsibilities include: Conduct all planned maintenance activities (in line with the compliance database) and reactive maintenance activities, updating records as required. Liaise with the department's Helpdesk and line manager to identify and plan schedule of works, updating records as required. Carry out repairs, maintenance and cleaning of all property and grounds, including but not limited to roofs, walkways, minor service and maintenance on drains, indoor/outdoor plumbing, mowing, weeding, strimming, spraying etc. Modify furniture and fittings and move furniture, equipment and stores. Maintain clean and safe working environment within all operating areas, ensuring high standards throughout. Conduct weekly fire alarm tests across company's sites. Safely use and maintain a range of manual and electric tools and machinery. Liaise with, support and, where necessary, supervise internal and external personnel to ensure work tasks are always conducted in a safe, efficient and cost-effective manner. Plan and organise deliveries/shipments of materials to ensure deadlines are met. Confirm materials correspond with paperwork, working with the Helpdesk to investigate discrepancies. Ensuring the continuous adherence to, and improvement of, safety and environmental, participating in the continuous improvement of customer service, processes and cost effectiveness. Participate in an out of hours on-call rota. Present a positive image of the company through first class service delivery and customer engagement. Develop and maintain strong working relationships with customers, colleagues and vendors. Proactively assist colleagues and undertake adhoc duties, as required. Minimum Competencies (Skills, Knowledge and Behaviours) Experience on a maintenance contract and/or within a multi-disciplined team. Solutions based, motivated to achieve the highest standards of performance and customer support. Accustomed to working effectively in a fast-paced environment, adapting to changing workloads and priorities, where high standards are not compromised under pressure. Strong interpersonal and communication skills both verbal and in writing. Ability to work stand-alone while a positive contributor to the wider team. Strong attention to detail and excellent planning & organising skills. Computer literate with operator knowledge across the Microsoft suite. Minimum Qualifications Education to National 5 level or equivalent. Full driving license. Desirable Qualifications/Competencies IOSH or other relevant HSSEQ qualification. Time served in a relevant trade. Forklift, Access Platform trained.
18/07/2026
Full time
Hours of Work: 37.5 hours per week, Monday - Friday 0800 - 1600. Reporting to the Senior Facilities Manager, the Site Technician will be responsible for completing semi-skilled operations, Planned Preventative Maintenance and Reactive Maintenance, repairs and cleaning within ASCO sites working in compliance with statutory and legal undertakings. Key responsibilities include: Conduct all planned maintenance activities (in line with the compliance database) and reactive maintenance activities, updating records as required. Liaise with the department's Helpdesk and line manager to identify and plan schedule of works, updating records as required. Carry out repairs, maintenance and cleaning of all property and grounds, including but not limited to roofs, walkways, minor service and maintenance on drains, indoor/outdoor plumbing, mowing, weeding, strimming, spraying etc. Modify furniture and fittings and move furniture, equipment and stores. Maintain clean and safe working environment within all operating areas, ensuring high standards throughout. Conduct weekly fire alarm tests across company's sites. Safely use and maintain a range of manual and electric tools and machinery. Liaise with, support and, where necessary, supervise internal and external personnel to ensure work tasks are always conducted in a safe, efficient and cost-effective manner. Plan and organise deliveries/shipments of materials to ensure deadlines are met. Confirm materials correspond with paperwork, working with the Helpdesk to investigate discrepancies. Ensuring the continuous adherence to, and improvement of, safety and environmental, participating in the continuous improvement of customer service, processes and cost effectiveness. Participate in an out of hours on-call rota. Present a positive image of the company through first class service delivery and customer engagement. Develop and maintain strong working relationships with customers, colleagues and vendors. Proactively assist colleagues and undertake adhoc duties, as required. Minimum Competencies (Skills, Knowledge and Behaviours) Experience on a maintenance contract and/or within a multi-disciplined team. Solutions based, motivated to achieve the highest standards of performance and customer support. Accustomed to working effectively in a fast-paced environment, adapting to changing workloads and priorities, where high standards are not compromised under pressure. Strong interpersonal and communication skills both verbal and in writing. Ability to work stand-alone while a positive contributor to the wider team. Strong attention to detail and excellent planning & organising skills. Computer literate with operator knowledge across the Microsoft suite. Minimum Qualifications Education to National 5 level or equivalent. Full driving license. Desirable Qualifications/Competencies IOSH or other relevant HSSEQ qualification. Time served in a relevant trade. Forklift, Access Platform trained.
Second-Line IT Support Technician - Advanced Helpdesk
Hollybank Trustees Ltd Shenstone, Staffordshire
Hollybank Trustees Ltd in Shenstone is seeking a Second Line IT Support Technician to provide advanced technical support to users and resolve escalated incidents. The ideal candidate will have proven experience in IT support, strong knowledge of operating systems and troubleshooting skills, as well as excellent communication and organizational abilities. This role involves resolving technical issues, documenting activities, and contributing to IT projects. Benefits include access to an EAP system, 24-hour GP access, and participation in a Green Car Scheme.
18/07/2026
Full time
Hollybank Trustees Ltd in Shenstone is seeking a Second Line IT Support Technician to provide advanced technical support to users and resolve escalated incidents. The ideal candidate will have proven experience in IT support, strong knowledge of operating systems and troubleshooting skills, as well as excellent communication and organizational abilities. This role involves resolving technical issues, documenting activities, and contributing to IT projects. Benefits include access to an EAP system, 24-hour GP access, and participation in a Green Car Scheme.
Flotek
IT Helpdesk Manager
Flotek Bridgend, Mid Glamorgan
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
17/07/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Junior Helpdesk Support Technician
Ttigroup Maidenhead, Berkshire
Junior Helpdesk Support TechnicianApplylocations: Maidenhead, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR4611Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. ABOUT THE ROLE: The IT Service Desk is the central point of contact for all IT related incidents and servicerequests. The role of the Junior Helpdesk Support Technician is to provide second line support as part of a team supporting our EMEA region.The role is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT Support team work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and via phone.We are seeking a proficient, helpful and friendly Junior Helpdesk Support Technician to be based in our European Headquarters in Maidenhead. The role reports to the Service Desk Manager, also located in Maidenhead ROLE AND RESPONSIBILITIES: Be an active member of the end user support team and actively contribute to the efficient operation and on-going improvement of the processes related to this team. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Ensures problems are logged and managed according to corporate standards Prioritize and resolve helpdesk issues To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation Participating in asset requisition, acquisition, receipt, remote delivery and management Support Local Area Networks Maintenance and updating of equipment To install and configure new IT equipment; preparing and arranging collection/delivery of new starter devices Adding users to the Exchange Server New hire setup and software installation Assists with various projects and other duties as assigned Suggesting potential improvements to the global end user support experience relative to security, business continuity, service delivery, etc WHAT YOU'LL NEED: IT related higher education qualification (Last year of studies) Advanced working knowledge of Microsoft Operating Systems Previous experience of working in an IT support role. Excellent IT skills and computer literacy. Previous experience within a customer service role. Experience supporting Microsoft Windows-based PC hardware. Ability to multitask and work effectively in a fast-paced environment with changing priorities Excellent organizational and time-management skills, able prioritize work to meet deadlines Driving Licence cat. B Ability and willingness to travel across EU Excellent organiser with the ability to work on their own initiative and be flexible. Highly competent with Microsoft Office packages in particular Microsoft Excel Good command of the English language; fluent English language is fundamental SKILLS / PERSONAL REQUIREMENTS: Excellent organisational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques Good attention to detail and ability to show initiative Ability to plan and prioritise workload without supervision Ability to prioritise, manage and perform under pressure to meet SLA's Excellent knowledge of Customer Service best practice Willing to work flexibly and with enthusiasm TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we'd love to hear from you. Apply now and be part of something exciting!
17/07/2026
Full time
Junior Helpdesk Support TechnicianApplylocations: Maidenhead, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR4611Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. ABOUT THE ROLE: The IT Service Desk is the central point of contact for all IT related incidents and servicerequests. The role of the Junior Helpdesk Support Technician is to provide second line support as part of a team supporting our EMEA region.The role is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT Support team work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and via phone.We are seeking a proficient, helpful and friendly Junior Helpdesk Support Technician to be based in our European Headquarters in Maidenhead. The role reports to the Service Desk Manager, also located in Maidenhead ROLE AND RESPONSIBILITIES: Be an active member of the end user support team and actively contribute to the efficient operation and on-going improvement of the processes related to this team. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Ensures problems are logged and managed according to corporate standards Prioritize and resolve helpdesk issues To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation Participating in asset requisition, acquisition, receipt, remote delivery and management Support Local Area Networks Maintenance and updating of equipment To install and configure new IT equipment; preparing and arranging collection/delivery of new starter devices Adding users to the Exchange Server New hire setup and software installation Assists with various projects and other duties as assigned Suggesting potential improvements to the global end user support experience relative to security, business continuity, service delivery, etc WHAT YOU'LL NEED: IT related higher education qualification (Last year of studies) Advanced working knowledge of Microsoft Operating Systems Previous experience of working in an IT support role. Excellent IT skills and computer literacy. Previous experience within a customer service role. Experience supporting Microsoft Windows-based PC hardware. Ability to multitask and work effectively in a fast-paced environment with changing priorities Excellent organizational and time-management skills, able prioritize work to meet deadlines Driving Licence cat. B Ability and willingness to travel across EU Excellent organiser with the ability to work on their own initiative and be flexible. Highly competent with Microsoft Office packages in particular Microsoft Excel Good command of the English language; fluent English language is fundamental SKILLS / PERSONAL REQUIREMENTS: Excellent organisational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques Good attention to detail and ability to show initiative Ability to plan and prioritise workload without supervision Ability to prioritise, manage and perform under pressure to meet SLA's Excellent knowledge of Customer Service best practice Willing to work flexibly and with enthusiasm TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we'd love to hear from you. Apply now and be part of something exciting!
Global IT Support & Helpdesk Technician
Wasserman-Media-Group-LLC
Wasserman-Media-Group-LLC is seeking an IT Support professional in Greater London. You will be a key member of the team, responsible for handling inquiries and troubleshooting hardware, software, or network issues. We expect a candidate with an enthusiastic approach to problem-solving, excellent communication skills, and experience in systems like Active Directory, Office 365, and the Fresh Service ticketing system. This is a fantastic opportunity to contribute to a dynamic team in a vibrant environment.
17/07/2026
Full time
Wasserman-Media-Group-LLC is seeking an IT Support professional in Greater London. You will be a key member of the team, responsible for handling inquiries and troubleshooting hardware, software, or network issues. We expect a candidate with an enthusiastic approach to problem-solving, excellent communication skills, and experience in systems like Active Directory, Office 365, and the Fresh Service ticketing system. This is a fantastic opportunity to contribute to a dynamic team in a vibrant environment.
IT Support Apprentice (Level 3)
Artek Mentorship
Job type: Contractual Work preference: hybrid About the Role Artek is recruiting an IT Support Apprentice on behalf of a UK IT services employer supporting over 200 businesses. This is a great opportunity to earn while you learn, gain hands on IT experience, and achieve a Level 3 Information Communications Technician qualification. Key Responsibilities Provide IT support via phone, email, remote access, and in person. Log and resolve IT issues using a helpdesk system. Reset passwords, set up user accounts, and maintain system security. Install and update software (Windows, Microsoft Office, business apps). Build and maintain computers, printers, and office equipment. Support networks, Wi Fi, and internet connections. Learn cloud technologies and basic scripting. Skills & Requirements Interest in IT and technology. Good communication and customer service skills. Basic knowledge of Windows and Microsoft Office. Willingness to learn and develop professionally.
17/07/2026
Full time
Job type: Contractual Work preference: hybrid About the Role Artek is recruiting an IT Support Apprentice on behalf of a UK IT services employer supporting over 200 businesses. This is a great opportunity to earn while you learn, gain hands on IT experience, and achieve a Level 3 Information Communications Technician qualification. Key Responsibilities Provide IT support via phone, email, remote access, and in person. Log and resolve IT issues using a helpdesk system. Reset passwords, set up user accounts, and maintain system security. Install and update software (Windows, Microsoft Office, business apps). Build and maintain computers, printers, and office equipment. Support networks, Wi Fi, and internet connections. Learn cloud technologies and basic scripting. Skills & Requirements Interest in IT and technology. Good communication and customer service skills. Basic knowledge of Windows and Microsoft Office. Willingness to learn and develop professionally.
Rise Technical Recruitment
IT Technician
Rise Technical Recruitment Llanelli, Dyfed
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
17/07/2026
Full time
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

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