Helpdesk Support Technician

Position: Full time
Contract: Permanent
Location: London

Salary: £25,000 - £27,000

The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC. 

This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. 
Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager.

Main role responsibilities and tasks 

Support Services

• Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
• Basic Mac support. 

PC Maintenance and Set-up

• Install and configure new laptops and workstations. 
• Perform laptop and desktop PC repairs/upgrades. 
• Assist with PC moves and changes. 

Telephony Support 

• Configure IISS staff mobile telephones. 
• Troubleshoot phone errors. 
• Assist with Avaya phone system administration and hardware.

AV Support (When required)

• General audio visual and video conference support to external clients and internal events. 

Requirements:

• Proactive customer focused attitude
• Strong Windows 10 Desktop support skills and Office 365
• Experience of providing support to remote users – for example in other IISS offices or home working
• Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
• Experience of basic network diagnostics including desk cabling and patching

Desirable

• Experience of Manage Engine Service Desk Plus
• Mac knowledge 
• Basic PowerShell
• Knowledge of Windows Autopilot and Microsoft Endpoint Manager

Remuneration

The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org.

Application

Candidates should apply via our careers page  by submitting two documents:

• a cover letter outlining what skills and experience you can bring to the role;
• a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.

Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. 

The IISS is an equal opportunities employer.