Helpdesk Support Engineer / Technician (Suit College or Uni Graduate)

Helpdesk Support Engineer / Technician (Suit College or Uni Graduate) Nottingham, Nottinghamshire 16-18k (depends on experience) Our client are looking for a Helpdesk Support Technician. Unlike alot of jobs this will give the successful candidate a varied role, lots of autonomy, project work and career progression. You will work in an IT team providing support to over a 1000 user base covering standard infrastructure & networking through to specialised business application support (training provided), this role will be a telephone and desk side based role. Duties to include: * Work with internal users to resolve outstanding service requests (faults and changes). * Create & maintain user accounts in line with procedures. * Take delivery of new equipment and consumables, recording new assets in the asset database & auditing existing ones * Install, configure and test new equipment in line with current procedures. * Ensure that used backup media is rotated between data centre and secure data storage area. * Monitor user compliance with ICT and Security Policies. * Complete any necessary administration & documentation of departmental procedures. In order to be considered you will need to be: Educated to BTEC or HND or Degree level Ideally have completed a University work placement in an infrastructure role Have customer service experience Good knowledge of MS Office Familiar with Cisco, AD, Windows and WM Ware would be really useful. This role would ideally suit a College or University graduate or someone working looking for the next career step in to IT