Business Analyst - 12 month contract - Preston, Lancashire - £514.37 ph UMB or £379.25 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role The role of a Business Analyst is to to understand the user and business needs, by eliciting a set of clearly defined requirements, which can be turned into desired business outcomes, that are successfully adopted through the full project lifecycle across a number of concurrent projects within the EITS Portfolio of Projects. The Business Analyst lead provides early stage and full lifecycle consultancy to senior business and projecs stakeholders in order to help shape projects, establish feasibility and see them through to delivery. This includes identification of project stakeholders, supporting definition of project scope and objectives and developing benefits to support the business case. As part of this process, the BA captures and manages business, functional and non-functional requirements and defines the as-is and to-be processes with multiple senior stakeholders. Supporting business change is also a critical part of the role including working with the business areas and project team to define and support business change plans. Role Responsibilities: Not limited to Perform BA duties on projects as the sole BA, and/or support work-packages on a larger project, which may involve working with a Senior Business Analyst. Support the Project Manager in identifying project stakeholders, defining the project scope and its business justification. Provide the Project Manager with estimates for BA tasks for further project phases and status reports for BA activities Elicit, analyse and gain approval for Critical Success Factors and business requirements. Plan and lead workshops with stakeholders at all levels, across complex stakeholder organisations, for requirements and business process capture and documentation. Develop and gain approval for system requirements (functional and non-functional). Quality assure design documentation to assure traceability to requirements. Support development teams, third party suppliers and test communities by acting as the voice of the customer on projects. Support business change plans (including communications and training approaches and schedules) and support their implementation working with business change leads and the transition team. Support continuous improvement through feedback on the existing processes. What are BAE Systems looking for from you? Knowledge: Have experience of eliciting and documenting requirements for technical projects, including leading workshops for requirements and business process capture Have demonstrable experience of working within a structured and well-governed IT Project environment Have demonstrable evidence of analysing and documenting complex business processes End to end experience of the project lifecycle Have experience of delivering work streams across multiple simultaneous projects Have proven experience interacting directly with end users and technical project Experience of Stage Gate delivery processes such as PRINCE2 Experience of non-PRINCE 2 delivery methodologies e.g. agile. Skills: A passion for your chosen specialist field and the ability to plan and articulate the BA and Business cHage managegement tasks and activities required during project delivery. Plan and effectlvely lead workshops with stakeholders at all levels and across complex stakeholder organisations, for requirements and business process capture and documentation. Excellent interpersonal, communication and presentation skills. Highly process aware, with evidence of actively contributing to continuous improvement of project processes. Confidence to challenge the status quo through bold behaviours Security Requirements: SC & UK EYES ONLY This role will require you to hold or be eligible to obtain Security Clearance (SC). You will need to obtain a BPSS check as part of this process. You must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
26/07/2026
Full time
Business Analyst - 12 month contract - Preston, Lancashire - £514.37 ph UMB or £379.25 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role The role of a Business Analyst is to to understand the user and business needs, by eliciting a set of clearly defined requirements, which can be turned into desired business outcomes, that are successfully adopted through the full project lifecycle across a number of concurrent projects within the EITS Portfolio of Projects. The Business Analyst lead provides early stage and full lifecycle consultancy to senior business and projecs stakeholders in order to help shape projects, establish feasibility and see them through to delivery. This includes identification of project stakeholders, supporting definition of project scope and objectives and developing benefits to support the business case. As part of this process, the BA captures and manages business, functional and non-functional requirements and defines the as-is and to-be processes with multiple senior stakeholders. Supporting business change is also a critical part of the role including working with the business areas and project team to define and support business change plans. Role Responsibilities: Not limited to Perform BA duties on projects as the sole BA, and/or support work-packages on a larger project, which may involve working with a Senior Business Analyst. Support the Project Manager in identifying project stakeholders, defining the project scope and its business justification. Provide the Project Manager with estimates for BA tasks for further project phases and status reports for BA activities Elicit, analyse and gain approval for Critical Success Factors and business requirements. Plan and lead workshops with stakeholders at all levels, across complex stakeholder organisations, for requirements and business process capture and documentation. Develop and gain approval for system requirements (functional and non-functional). Quality assure design documentation to assure traceability to requirements. Support development teams, third party suppliers and test communities by acting as the voice of the customer on projects. Support business change plans (including communications and training approaches and schedules) and support their implementation working with business change leads and the transition team. Support continuous improvement through feedback on the existing processes. What are BAE Systems looking for from you? Knowledge: Have experience of eliciting and documenting requirements for technical projects, including leading workshops for requirements and business process capture Have demonstrable experience of working within a structured and well-governed IT Project environment Have demonstrable evidence of analysing and documenting complex business processes End to end experience of the project lifecycle Have experience of delivering work streams across multiple simultaneous projects Have proven experience interacting directly with end users and technical project Experience of Stage Gate delivery processes such as PRINCE2 Experience of non-PRINCE 2 delivery methodologies e.g. agile. Skills: A passion for your chosen specialist field and the ability to plan and articulate the BA and Business cHage managegement tasks and activities required during project delivery. Plan and effectlvely lead workshops with stakeholders at all levels and across complex stakeholder organisations, for requirements and business process capture and documentation. Excellent interpersonal, communication and presentation skills. Highly process aware, with evidence of actively contributing to continuous improvement of project processes. Confidence to challenge the status quo through bold behaviours Security Requirements: SC & UK EYES ONLY This role will require you to hold or be eligible to obtain Security Clearance (SC). You will need to obtain a BPSS check as part of this process. You must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
Business Analyst/Service Designer 3 Year Fixed Term Post, 28 Hours per week This role sits within the Strategy and Engagement department, where two of our core priorities are to understand our parishes well and to continually improve how we work as a support function. Achieving both depends on strong data, alongside systems and processes that are efficient, reliable and accessible. The role focuses on three key areas: Managing and integrating data across multiple systems, ensuring that information is accurate, up to date and available to those who need it Identifying opportunities to improve processes, reducing complexity, saving time and cost, and making life easier for colleagues, church leaders and partners. Improving how we request and use information from parishes, providing greater clarity about purpose and strengthening our ability to offer timely and relevant support. This role supports our responsibility to steward data well and strengthen the support we provide, enabling parish leaders to pursue the diocesan vision and contribute to agreed outcomes across Derbyshire and beyond. Key Responsibilities Data Integration and Management Integrate data from multiple systems, including Microsoft Forms, Excel, SharePoint Lists, Dataverse, the diocesan website, Mailchimp, CMS platforms, and GIS tools. Develop and maintain a clear diocesan data model, using relational databases in Dataverse and integrations with other systems, building on recent GDPR and IT audit work and emerging tools such as the Mission Action Planning platform. Use Microsoft Power Automate to connect systems and streamline processes across the Parish Support Team. Data Analysis and Visualization Use tools such as Microsoft Power BI to consolidate data from multiple sources and present it clearly. Produce dashboards and reports that provide insight into parish activity and support needs. Generate analysis that supports diocesan leaders in making informed decisions. Develop journey maps of key processes, highlighting touchpoints, identifying pain points, and informing improvement priorities. Process Improvement and Service Design Identify and implement improvements to data-related processes, increasing efficiency and reducing complexity. Develop and document standard operating procedures for data handling and integration. Build mechanisms to gather feedback and capture user experience from parish ministry. Use tools such as Microsoft 365 Copilot to streamline routine tasks and free up staff time for higher-value work Research and Monitoring Support the development of approaches to monitoring the impact of strategic activity. Pilot tools such as a Diocesan Insights Log to capture observations, issues and opportunities from across the organisation. Contribute to the development of methods for conducting research, including exploring models such as a diocesan research panel. Collaboration Work closely with senior leaders to advance data and systems priorities. Collaborate with teams across the organisation to make effective use of Microsoft tools, including Power Platform and Copilot. Support the continued strengthening of data protection, governance, and risk management practices.
26/07/2026
Full time
Business Analyst/Service Designer 3 Year Fixed Term Post, 28 Hours per week This role sits within the Strategy and Engagement department, where two of our core priorities are to understand our parishes well and to continually improve how we work as a support function. Achieving both depends on strong data, alongside systems and processes that are efficient, reliable and accessible. The role focuses on three key areas: Managing and integrating data across multiple systems, ensuring that information is accurate, up to date and available to those who need it Identifying opportunities to improve processes, reducing complexity, saving time and cost, and making life easier for colleagues, church leaders and partners. Improving how we request and use information from parishes, providing greater clarity about purpose and strengthening our ability to offer timely and relevant support. This role supports our responsibility to steward data well and strengthen the support we provide, enabling parish leaders to pursue the diocesan vision and contribute to agreed outcomes across Derbyshire and beyond. Key Responsibilities Data Integration and Management Integrate data from multiple systems, including Microsoft Forms, Excel, SharePoint Lists, Dataverse, the diocesan website, Mailchimp, CMS platforms, and GIS tools. Develop and maintain a clear diocesan data model, using relational databases in Dataverse and integrations with other systems, building on recent GDPR and IT audit work and emerging tools such as the Mission Action Planning platform. Use Microsoft Power Automate to connect systems and streamline processes across the Parish Support Team. Data Analysis and Visualization Use tools such as Microsoft Power BI to consolidate data from multiple sources and present it clearly. Produce dashboards and reports that provide insight into parish activity and support needs. Generate analysis that supports diocesan leaders in making informed decisions. Develop journey maps of key processes, highlighting touchpoints, identifying pain points, and informing improvement priorities. Process Improvement and Service Design Identify and implement improvements to data-related processes, increasing efficiency and reducing complexity. Develop and document standard operating procedures for data handling and integration. Build mechanisms to gather feedback and capture user experience from parish ministry. Use tools such as Microsoft 365 Copilot to streamline routine tasks and free up staff time for higher-value work Research and Monitoring Support the development of approaches to monitoring the impact of strategic activity. Pilot tools such as a Diocesan Insights Log to capture observations, issues and opportunities from across the organisation. Contribute to the development of methods for conducting research, including exploring models such as a diocesan research panel. Collaboration Work closely with senior leaders to advance data and systems priorities. Collaborate with teams across the organisation to make effective use of Microsoft tools, including Power Platform and Copilot. Support the continued strengthening of data protection, governance, and risk management practices.
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
26/07/2026
Full time
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
1st / 2nd Line Service Desk Analyst - ITIL - Windows 7/10 - 25K Location: East Midlands Industry: IT Salary: £22000 - £25000 per annum + Pension, Bonus, Gym Posted: 11/04/2019 1st Line, 2nd Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 22-25K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first & second level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Jo Bevington Phone: Email:
26/07/2026
Full time
1st / 2nd Line Service Desk Analyst - ITIL - Windows 7/10 - 25K Location: East Midlands Industry: IT Salary: £22000 - £25000 per annum + Pension, Bonus, Gym Posted: 11/04/2019 1st Line, 2nd Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 22-25K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first & second level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Jo Bevington Phone: Email:
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
26/07/2026
Full time
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
Alantra LLC in London is seeking a proactive Junior IT Analyst Support Specialist to join our London office and support Dublin operations as needed. The role focuses on end-user assistance, hardware and software support, and collaboration with the Madrid tech team. You will deliver daily on-site IT support, manage tickets, assist remote users, and help with account provisioning and basic networking. A positive attitude and willingness to learn are essential in a dynamic, client facing
26/07/2026
Full time
Alantra LLC in London is seeking a proactive Junior IT Analyst Support Specialist to join our London office and support Dublin operations as needed. The role focuses on end-user assistance, hardware and software support, and collaboration with the Madrid tech team. You will deliver daily on-site IT support, manage tickets, assist remote users, and help with account provisioning and basic networking. A positive attitude and willingness to learn are essential in a dynamic, client facing
IT Support AnalystApplylocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.QuadReal: Excellence lives here. Role Description The IT Support Analyst will provide end to end IT support , covering both Level 1 and Level 2 responsibilities , to users across the organisation. Operating within a real estate environment, the role supports business critical systems used by property management, finance, legal, and asset teams, ensuring IT services are reliable, secure, and responsive.The role requires a strong customer focused approach, the ability to resolve a wide range of technical issues independently, and effective collaboration with third line or external support providers where required. Responsibilities Customer Service and IT Support • Act as the first point of contact for IT incidents and service requests • Provide both first and second line support (on site, remote, and phone) • Log, manage, prioritise, and resolve tickets in line with SLAs • Diagnose and resolve desktop, laptop, mobile, and application issues • Escalate unresolved issues with clear diagnostics and documentation Microsoft 365 & Application Support • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint • Administer user access, permissions, and groups in M365 / Entra ID • Support SharePoint site access, document libraries, and permissions • Assist users with collaboration tools and document management • Support line of business applications typical to real estate operations Devices, Infrastructure & Security • Build, configure, and support Windows 11 devices and peripherals • Provide support for printers, meeting room technology, and AV equipment • Troubleshoot basic networking issues including Wi Fi • Support endpoint management, device compliance, and security initiatives • Maintain asset records and assist with equipment lifecycle management • Apply security best practices including MFA support and data protection awareness Processes, Documentation & Improvement • Maintain accurate documentation and knowledge base articles • Support onboarding and offboarding processes • Liaise with third party vendors and service providers • Contribute to service improvements, root cause analysis, and problem management • Provide guidance or mentoring to less experienced team members as needed Experience and Qualifications Essential • Highly strong customer service skills • Experience providing both Level 1 and Level 2 IT support • Strong knowledge of Windows desktop environments • Hands on experience supporting Microsoft 365 • Experience using IT service management / ticketing systems • Ability to communicate technical issues clearly to non technical users • Strong customer service orientation • Ability to work independently and manage workload effectively Desirable • Experience in a real estate, property, finance, or regulated environment • SharePoint Online administration experience • Exposure to Intune / endpoint management • Basic PowerShell knowledge • ITIL Foundation certification • Microsoft certifications (e.g. MS 900 or similar) • Professional, approachable, and service driven • Organised with strong attention to detail • Solutions focused with a proactive mindset • Able to balance operational support with continuous improvement • Office based and/or site visits as required in the Greater London area and the North of England • Occasional out of hours or on call support may be requiredBased on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
26/07/2026
Full time
IT Support AnalystApplylocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.QuadReal: Excellence lives here. Role Description The IT Support Analyst will provide end to end IT support , covering both Level 1 and Level 2 responsibilities , to users across the organisation. Operating within a real estate environment, the role supports business critical systems used by property management, finance, legal, and asset teams, ensuring IT services are reliable, secure, and responsive.The role requires a strong customer focused approach, the ability to resolve a wide range of technical issues independently, and effective collaboration with third line or external support providers where required. Responsibilities Customer Service and IT Support • Act as the first point of contact for IT incidents and service requests • Provide both first and second line support (on site, remote, and phone) • Log, manage, prioritise, and resolve tickets in line with SLAs • Diagnose and resolve desktop, laptop, mobile, and application issues • Escalate unresolved issues with clear diagnostics and documentation Microsoft 365 & Application Support • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint • Administer user access, permissions, and groups in M365 / Entra ID • Support SharePoint site access, document libraries, and permissions • Assist users with collaboration tools and document management • Support line of business applications typical to real estate operations Devices, Infrastructure & Security • Build, configure, and support Windows 11 devices and peripherals • Provide support for printers, meeting room technology, and AV equipment • Troubleshoot basic networking issues including Wi Fi • Support endpoint management, device compliance, and security initiatives • Maintain asset records and assist with equipment lifecycle management • Apply security best practices including MFA support and data protection awareness Processes, Documentation & Improvement • Maintain accurate documentation and knowledge base articles • Support onboarding and offboarding processes • Liaise with third party vendors and service providers • Contribute to service improvements, root cause analysis, and problem management • Provide guidance or mentoring to less experienced team members as needed Experience and Qualifications Essential • Highly strong customer service skills • Experience providing both Level 1 and Level 2 IT support • Strong knowledge of Windows desktop environments • Hands on experience supporting Microsoft 365 • Experience using IT service management / ticketing systems • Ability to communicate technical issues clearly to non technical users • Strong customer service orientation • Ability to work independently and manage workload effectively Desirable • Experience in a real estate, property, finance, or regulated environment • SharePoint Online administration experience • Exposure to Intune / endpoint management • Basic PowerShell knowledge • ITIL Foundation certification • Microsoft certifications (e.g. MS 900 or similar) • Professional, approachable, and service driven • Organised with strong attention to detail • Solutions focused with a proactive mindset • Able to balance operational support with continuous improvement • Office based and/or site visits as required in the Greater London area and the North of England • Occasional out of hours or on call support may be requiredBased on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
C# Developer - Training into Full stack development 40K Location: East Midlands Industry: IT Salary: £35000 - £40000 per annum + Healthcare, Pension Posted: 09/05/2019 Description Develop and maintain .NET applications as a self driven developer who can own projects from conception through to delivery. Must self teach and apply new concepts, especially in ASP.NET MVC, C#, JavaScript/Angular and SQL Server. Work part time remotely (a couple of days a week or more) while adhering to mandatory compulsory obligations. Ready to start delivering value immediately from day one. Selected Mandate Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandate Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory About the Client A Global communications company with blue chip clients seeking a mid level developer for an expanding team. Technical Environment ASP.NET MVC, C#, NHibernate, HTML, CSS, JavaScript, SQL Server, Angular (training provided) Senior Developer Responsibilities Collaborate within a cross functional Scrum team including Business Analysts, Testers and UI designers to deliver high quality features. Lead development from inception to delivery using Agile tools, techniques and best practices to prioritize high business value work. Design and implement front end user interfaces, APIs, and back end services using technologies such as C# (.NET 4.5), Web API, Web Forms, Angular, and Web Services. Maintain and improve continuous integration pipelines to support rapid software delivery. Ensure all software meets business needs and quality standards. Benefits Competitive salary £35,000 - £40,000 per annum. Generous package including pension, health care and 25 days holiday. Easy commute from Chesterfield, Derby and Nottingham. Qualifications Mid level experience with C#/.NET MVC development. Proficiency in ASP.NET, MVC, C#, JavaScript/Angular, and SQL Server. Experience with Agile methodologies, particularly Scrum. Strong understanding of the full software stack, including front end, API, and back end development. Contact Recruiter: Jo Bevington Phone: Email: Legal Notice Applications from all ages and backgrounds will be considered.
26/07/2026
Full time
C# Developer - Training into Full stack development 40K Location: East Midlands Industry: IT Salary: £35000 - £40000 per annum + Healthcare, Pension Posted: 09/05/2019 Description Develop and maintain .NET applications as a self driven developer who can own projects from conception through to delivery. Must self teach and apply new concepts, especially in ASP.NET MVC, C#, JavaScript/Angular and SQL Server. Work part time remotely (a couple of days a week or more) while adhering to mandatory compulsory obligations. Ready to start delivering value immediately from day one. Selected Mandate Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandate Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory About the Client A Global communications company with blue chip clients seeking a mid level developer for an expanding team. Technical Environment ASP.NET MVC, C#, NHibernate, HTML, CSS, JavaScript, SQL Server, Angular (training provided) Senior Developer Responsibilities Collaborate within a cross functional Scrum team including Business Analysts, Testers and UI designers to deliver high quality features. Lead development from inception to delivery using Agile tools, techniques and best practices to prioritize high business value work. Design and implement front end user interfaces, APIs, and back end services using technologies such as C# (.NET 4.5), Web API, Web Forms, Angular, and Web Services. Maintain and improve continuous integration pipelines to support rapid software delivery. Ensure all software meets business needs and quality standards. Benefits Competitive salary £35,000 - £40,000 per annum. Generous package including pension, health care and 25 days holiday. Easy commute from Chesterfield, Derby and Nottingham. Qualifications Mid level experience with C#/.NET MVC development. Proficiency in ASP.NET, MVC, C#, JavaScript/Angular, and SQL Server. Experience with Agile methodologies, particularly Scrum. Strong understanding of the full software stack, including front end, API, and back end development. Contact Recruiter: Jo Bevington Phone: Email: Legal Notice Applications from all ages and backgrounds will be considered.
1st Line Service Desk Analyst - ITIL - Windows 7/10 - 22K Location: West Midlands Industry: IT Salary: £18,000 - £22,000 per annum + Pension, Bonus, Gym Posted: 05/07/2018 Description 1st Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 20-22K + Training The purpose of this role is to provide first level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, VMWare / Server knowledge (not essential, will be trained) Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Arrange for external technical support where problems cannot be resolved in house Publish support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 12 months + IT Service Desk experience required You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding Salary & Benefits Salary: 20-22K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nuneaton & Coventry. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
1st Line Service Desk Analyst - ITIL - Windows 7/10 - 22K Location: West Midlands Industry: IT Salary: £18,000 - £22,000 per annum + Pension, Bonus, Gym Posted: 05/07/2018 Description 1st Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 20-22K + Training The purpose of this role is to provide first level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, VMWare / Server knowledge (not essential, will be trained) Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Arrange for external technical support where problems cannot be resolved in house Publish support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 12 months + IT Service Desk experience required You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding Salary & Benefits Salary: 20-22K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nuneaton & Coventry. Candidates of all ages and backgrounds will be considered.
1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.
IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.
The GSOC Analyst must be detail-oriented, professional, and able to communicate clearly when responding to security events and operational incidents. The role requires strong analytical thinking, sound judgement, and a team-first mentality. Daily responsibilities will focus on proactive CCTV monitoring, review of access control alerts, incident escalation, global event monitoring, travel risk monitoring, and internal and external communications. The GSOC Analyst will monitor a variety of security systems, intelligence tools, and communication channels to identify, assess, and escalate incidents that may impact client personnel, offices, travellers, or operations. The successful candidate must be able to assess information quickly, remain calm under pressure, and produce clear, accurate communications for a global audience. Essential Functions Monitor CCTV feeds, access control alerts, alarms, and other security systems to identify and upscale incidents. Review security alerts such as doors forced, doors held, suspicious activity, or other incidents requiring verification. Conduct proactive monitoring of client sites, offices, and locations of concern. Monitor global events, security incidents, travel disruption, civil unrest, severe weather, and other developments that may impact client personnel or operations. Assess incident notifications and gather relevant information from internal systems, open source sources, and security tools. Escalate emergency and non emergency incidents to the appropriate client security teams and Crisis24 stakeholders. Support travel risk monitoring and escalation for business travellers and employees in areas of concern. Respond to inbound communications from employees, security personnel, and internal stakeholders in a professional and customer focused manner. Write clear and accurate incident reports, security updates, and situational awareness communications. Maintain accurate logs, reports, files, and other operational documentation. Work closely with onsite, offsite, internal, and external security teams. Contribute to procedures and processes that support consistent GSOC operations and effective risk management. This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice. Required and Preferred Experience and Qualifications Previous experience in a GSOC, SOC, corporate security, control room, intelligence, military, law enforcement, emergency operations, or critical incident management environment is preferred. Experience with CCTV monitoring, access control systems, alarm monitoring, incident management platforms, travel risk tools, or open source monitoring tools is desirable. Must hold, or be able to obtain before deployment, a valid SIA Public Space Surveillance / CCTV licence due to the role's CCTV monitoring and security escalation responsibilities. Strong written and verbal communication skills, with the ability to communicate clearly and professionally with a global audience. Ability to assess information quickly, make sound decisions, and elevate incidents appropriately under pressure. Must be a competent user of Microsoft Office, Microsoft Teams, SharePoint, Outlook, Google Workspace, and similar technology platforms. Must be willing to sign an NDA and maintain strict confidentiality when handling sensitive client, employee, and security information. Strong attention to detail, organisational skills, and ability to manage multiple tasks or incidents concurrently. Professional and composed when dealing with executives, clients, internal teams, external partners, authorities, and members of the public. Ability to work a shift based rota, including days, nights, weekends, public holidays, and training events outside normal working hours when required. Work Environment & Physical / Mental Demands With or without reasonable accommodation, this role requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the role includes: Must undergo and meet company standards for background and reference checks. Exposure to sensitive and confidential information. Regular computer usage and use of security technology platforms. Ability to handle multiple tasks, alerts, and incidents concurrently. Frequent sitting and/or standing during shift periods. Strong focus and attention to detail over extended periods. Ability to remain calm and professional during urgent, sensitive, or high pressure situations. Manual dexterity is required for occasional reaching, lifting of small objects, and operating office equipment. Must be flexible with the ability to work days, nights, evenings, weekends, public holidays, and occasional overtime as required. AAP/EEO Statement Crisis24 Executive Protection Division is an equal opportunity employer and does not discriminate against candidates/employees based on race, colour, creed, religion, ancestry, age, sex, sexual orientation, marital status, pregnancy, national origin, disability or handicap, or veteran status.
26/07/2026
Full time
The GSOC Analyst must be detail-oriented, professional, and able to communicate clearly when responding to security events and operational incidents. The role requires strong analytical thinking, sound judgement, and a team-first mentality. Daily responsibilities will focus on proactive CCTV monitoring, review of access control alerts, incident escalation, global event monitoring, travel risk monitoring, and internal and external communications. The GSOC Analyst will monitor a variety of security systems, intelligence tools, and communication channels to identify, assess, and escalate incidents that may impact client personnel, offices, travellers, or operations. The successful candidate must be able to assess information quickly, remain calm under pressure, and produce clear, accurate communications for a global audience. Essential Functions Monitor CCTV feeds, access control alerts, alarms, and other security systems to identify and upscale incidents. Review security alerts such as doors forced, doors held, suspicious activity, or other incidents requiring verification. Conduct proactive monitoring of client sites, offices, and locations of concern. Monitor global events, security incidents, travel disruption, civil unrest, severe weather, and other developments that may impact client personnel or operations. Assess incident notifications and gather relevant information from internal systems, open source sources, and security tools. Escalate emergency and non emergency incidents to the appropriate client security teams and Crisis24 stakeholders. Support travel risk monitoring and escalation for business travellers and employees in areas of concern. Respond to inbound communications from employees, security personnel, and internal stakeholders in a professional and customer focused manner. Write clear and accurate incident reports, security updates, and situational awareness communications. Maintain accurate logs, reports, files, and other operational documentation. Work closely with onsite, offsite, internal, and external security teams. Contribute to procedures and processes that support consistent GSOC operations and effective risk management. This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice. Required and Preferred Experience and Qualifications Previous experience in a GSOC, SOC, corporate security, control room, intelligence, military, law enforcement, emergency operations, or critical incident management environment is preferred. Experience with CCTV monitoring, access control systems, alarm monitoring, incident management platforms, travel risk tools, or open source monitoring tools is desirable. Must hold, or be able to obtain before deployment, a valid SIA Public Space Surveillance / CCTV licence due to the role's CCTV monitoring and security escalation responsibilities. Strong written and verbal communication skills, with the ability to communicate clearly and professionally with a global audience. Ability to assess information quickly, make sound decisions, and elevate incidents appropriately under pressure. Must be a competent user of Microsoft Office, Microsoft Teams, SharePoint, Outlook, Google Workspace, and similar technology platforms. Must be willing to sign an NDA and maintain strict confidentiality when handling sensitive client, employee, and security information. Strong attention to detail, organisational skills, and ability to manage multiple tasks or incidents concurrently. Professional and composed when dealing with executives, clients, internal teams, external partners, authorities, and members of the public. Ability to work a shift based rota, including days, nights, weekends, public holidays, and training events outside normal working hours when required. Work Environment & Physical / Mental Demands With or without reasonable accommodation, this role requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the role includes: Must undergo and meet company standards for background and reference checks. Exposure to sensitive and confidential information. Regular computer usage and use of security technology platforms. Ability to handle multiple tasks, alerts, and incidents concurrently. Frequent sitting and/or standing during shift periods. Strong focus and attention to detail over extended periods. Ability to remain calm and professional during urgent, sensitive, or high pressure situations. Manual dexterity is required for occasional reaching, lifting of small objects, and operating office equipment. Must be flexible with the ability to work days, nights, evenings, weekends, public holidays, and occasional overtime as required. AAP/EEO Statement Crisis24 Executive Protection Division is an equal opportunity employer and does not discriminate against candidates/employees based on race, colour, creed, religion, ancestry, age, sex, sexual orientation, marital status, pregnancy, national origin, disability or handicap, or veteran status.
IT Support Engineer - Derby Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum plus training, pension, healthcare, flexi Posted: 05/07/2022 IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. Role: An exciting opportunity has arisen for an IT Support Engineer/Service Desk Analyst to join the IT team during a significant change. This well established, award winning company has grown during the pandemic, opened new sites, and invested in a multi million pound technology initiative. They have an impressive history and an exciting future. Key responsibilities: Act as a point of contact for phone calls and emails regarding IT and software issues and queries. Escalate unresolved calls to L3 and infrastructure support team. Maintain an Asset Database and track changes. Take ownership of user problems and follow up the status, communicating progress in a timely manner. Publish support documentation to assist staff with requests for information. Report to Team Lead on any issue that could significantly impact the business. Candidate profile: 2+ years of IT Support Desk experience (or equivalent). Self motivated achiever who gains satisfaction from providing excellent customer service. Excellent communication skills and telephone manner. Excellent organisational and problem solving ability. Strong sense of urgency and the ability to multi task effectively. Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding. Salary and benefits: £25,000-£30,000 pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. EEO statement: Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
IT Support Engineer - Derby Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum plus training, pension, healthcare, flexi Posted: 05/07/2022 IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. Role: An exciting opportunity has arisen for an IT Support Engineer/Service Desk Analyst to join the IT team during a significant change. This well established, award winning company has grown during the pandemic, opened new sites, and invested in a multi million pound technology initiative. They have an impressive history and an exciting future. Key responsibilities: Act as a point of contact for phone calls and emails regarding IT and software issues and queries. Escalate unresolved calls to L3 and infrastructure support team. Maintain an Asset Database and track changes. Take ownership of user problems and follow up the status, communicating progress in a timely manner. Publish support documentation to assist staff with requests for information. Report to Team Lead on any issue that could significantly impact the business. Candidate profile: 2+ years of IT Support Desk experience (or equivalent). Self motivated achiever who gains satisfaction from providing excellent customer service. Excellent communication skills and telephone manner. Excellent organisational and problem solving ability. Strong sense of urgency and the ability to multi task effectively. Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding. Salary and benefits: £25,000-£30,000 pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. EEO statement: Candidates of all ages and backgrounds will be considered.
1st Line Service Desk Analyst - ITIL - Windows 7/10 - 22K Location: East Midlands Industry: IT Salary: £18000 - £22000 per annum + Pension, Bonus, Gym Posted: 11/10/2018 Description 1st Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 20-22K + Training ROLE: An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 12 months + IT Service Desk You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 20-22K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy.
26/07/2026
Full time
1st Line Service Desk Analyst - ITIL - Windows 7/10 - 22K Location: East Midlands Industry: IT Salary: £18000 - £22000 per annum + Pension, Bonus, Gym Posted: 11/10/2018 Description 1st Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 20-22K + Training ROLE: An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 12 months + IT Service Desk You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 20-22K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy.
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. We are looking for a proactive and customer-focused IT Support Analyst (2nd Line) to join our IT team in our Sustainable Distribution Centre in Northampton. This role is ideal for someone who enjoys solving technical challenges, improving user experiences, and contributing to business critical IT projects in the cutting edge logistics facility. What we offer: Base salary of £39,339.24 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for Unpaid Leave Up to 10 days international remote working Free Eye Test Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition On Site Mental health First Aiders Employee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health. Tailored development and career opportunities Key Responsibilities 1. IT Infrastructure Support Manage local site IT projects from initial planning through to successful delivery. Work with project teams to transition new solutions into Business as Usual (BAU), ensuring documentation is completed and maintained. Provide 2nd line support for users, hardware, software, and network services across multiple locations through ServiceNow, telephone, and email channels. Investigate and resolve infrastructure issues relating to software, hardware, and networking in a timely manner. Perform network troubleshooting, including IP addressing, VLANs, wireless technologies, switching, routing, protocols, and diagnostic tools. Support ongoing maintenance activities including system updates, service packs, hotfixes, and software upgrades. Ensure endpoint security and anti virus solutions remain current across the IT estate. Share knowledge with colleagues, support the development of 1st line teams, and collaborate with 3rd line specialists to continually broaden technical expertise. Maintain clear, accurate, and consistent technical documentation and work instructions. Adhere to IT governance, change management processes, and operational policies. Participate in out of hours support activities where required. Provide on site support during normal business hours. 2. Stakeholder Support (On Site) Deliver a high quality, customer focused support experience to employees and stakeholders. Build strong working relationships across departments to understand operational needs and improve service delivery. Provide clear technical guidance and advice to users of varying technical abilities. Support senior stakeholders, VIP users, and business critical functions with professionalism and discretion. Manage stakeholder expectations effectively, ensuring requirements are clearly understood and communicated. 3. Project & Initiative Delivery Contribute to IT and operational projects including technology rollouts, upgrades, migrations, and infrastructure improvements. Assist with planning, testing, and implementation of new technologies and solutions. Work collaboratively with internal IT teams and external suppliers to achieve successful project outcomes. Identify opportunities for automation, process optimisation, and service enhancement. Support continuous improvement initiatives that increase efficiency, reliability, and customer satisfaction. 4. Continuous Improvement Stay up to date with emerging technologies, industry best practice, and market trends. Recommend and implement improvements that enhance operational effectiveness and customer experience. Continuously review processes and procedures to drive efficiency, innovation, and service excellence. Key Requirements Industry recognised IT qualification (MCSE or equivalent experience). ITIL Foundation knowledge, including Incident, Request, and Change Management processes. Experience working within a 2nd line IT support environment. Strong understanding of networking fundamentals including TCP/IP. Experience supporting Active Directory and Microsoft Entra user and group administration. Strong troubleshooting and diagnostic skills across hardware, software, and infrastructure environments. Experience with cloud based device management solutions such as Microsoft Intune or 42Gears. Infrastructure experience including cabling, hardware replacement, and network equipment support. Understanding of disaster recovery and business continuity principles. Experience managing or contributing to technical projects. Ability to independently investigate issues and implement effective solutions. Excellent customer service and service delivery focus. Strong attention to detail and ability to maintain accurate documentation. Excellent verbal and written communication skills, adapting communication style to different audiences. Ability to balance technical requirements with wider business and customer needs. Flexible, adaptable, and eager to learn new technologies. Full UK driving licence with willingness to travel occasionally within the UK. Strong understanding of network architecture, including DNS, reservations, and traffic management. Knowledge of resilient infrastructure design, including power, networking, and communications redundancy. Advanced experience supporting Zebra label printers, including ZPL configuration and troubleshooting. Experience with barcode scanning technologies and warehouse operations environments. Experience supporting senior business stakeholders and external customer representatives. Ability to challenge existing processes and implement best practice improvements. Experience working with third party suppliers and managing service delivery outcomes. Strong awareness of IT security principles and risk management practices. Understanding of Health & Safety requirements, RAMS, vendor management, and site compliance processes. Subject Matter Expert (SME) knowledge in one or more technical disciplines, with experience coaching colleagues and producing standard operating procedures. Experience handling escalated and complex technical incidents. We thank all applicants for their interest, however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI generated responses during the interview process. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a 'Disability Confident Committed' employer.
26/07/2026
Full time
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. We are looking for a proactive and customer-focused IT Support Analyst (2nd Line) to join our IT team in our Sustainable Distribution Centre in Northampton. This role is ideal for someone who enjoys solving technical challenges, improving user experiences, and contributing to business critical IT projects in the cutting edge logistics facility. What we offer: Base salary of £39,339.24 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for Unpaid Leave Up to 10 days international remote working Free Eye Test Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition On Site Mental health First Aiders Employee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health. Tailored development and career opportunities Key Responsibilities 1. IT Infrastructure Support Manage local site IT projects from initial planning through to successful delivery. Work with project teams to transition new solutions into Business as Usual (BAU), ensuring documentation is completed and maintained. Provide 2nd line support for users, hardware, software, and network services across multiple locations through ServiceNow, telephone, and email channels. Investigate and resolve infrastructure issues relating to software, hardware, and networking in a timely manner. Perform network troubleshooting, including IP addressing, VLANs, wireless technologies, switching, routing, protocols, and diagnostic tools. Support ongoing maintenance activities including system updates, service packs, hotfixes, and software upgrades. Ensure endpoint security and anti virus solutions remain current across the IT estate. Share knowledge with colleagues, support the development of 1st line teams, and collaborate with 3rd line specialists to continually broaden technical expertise. Maintain clear, accurate, and consistent technical documentation and work instructions. Adhere to IT governance, change management processes, and operational policies. Participate in out of hours support activities where required. Provide on site support during normal business hours. 2. Stakeholder Support (On Site) Deliver a high quality, customer focused support experience to employees and stakeholders. Build strong working relationships across departments to understand operational needs and improve service delivery. Provide clear technical guidance and advice to users of varying technical abilities. Support senior stakeholders, VIP users, and business critical functions with professionalism and discretion. Manage stakeholder expectations effectively, ensuring requirements are clearly understood and communicated. 3. Project & Initiative Delivery Contribute to IT and operational projects including technology rollouts, upgrades, migrations, and infrastructure improvements. Assist with planning, testing, and implementation of new technologies and solutions. Work collaboratively with internal IT teams and external suppliers to achieve successful project outcomes. Identify opportunities for automation, process optimisation, and service enhancement. Support continuous improvement initiatives that increase efficiency, reliability, and customer satisfaction. 4. Continuous Improvement Stay up to date with emerging technologies, industry best practice, and market trends. Recommend and implement improvements that enhance operational effectiveness and customer experience. Continuously review processes and procedures to drive efficiency, innovation, and service excellence. Key Requirements Industry recognised IT qualification (MCSE or equivalent experience). ITIL Foundation knowledge, including Incident, Request, and Change Management processes. Experience working within a 2nd line IT support environment. Strong understanding of networking fundamentals including TCP/IP. Experience supporting Active Directory and Microsoft Entra user and group administration. Strong troubleshooting and diagnostic skills across hardware, software, and infrastructure environments. Experience with cloud based device management solutions such as Microsoft Intune or 42Gears. Infrastructure experience including cabling, hardware replacement, and network equipment support. Understanding of disaster recovery and business continuity principles. Experience managing or contributing to technical projects. Ability to independently investigate issues and implement effective solutions. Excellent customer service and service delivery focus. Strong attention to detail and ability to maintain accurate documentation. Excellent verbal and written communication skills, adapting communication style to different audiences. Ability to balance technical requirements with wider business and customer needs. Flexible, adaptable, and eager to learn new technologies. Full UK driving licence with willingness to travel occasionally within the UK. Strong understanding of network architecture, including DNS, reservations, and traffic management. Knowledge of resilient infrastructure design, including power, networking, and communications redundancy. Advanced experience supporting Zebra label printers, including ZPL configuration and troubleshooting. Experience with barcode scanning technologies and warehouse operations environments. Experience supporting senior business stakeholders and external customer representatives. Ability to challenge existing processes and implement best practice improvements. Experience working with third party suppliers and managing service delivery outcomes. Strong awareness of IT security principles and risk management practices. Understanding of Health & Safety requirements, RAMS, vendor management, and site compliance processes. Subject Matter Expert (SME) knowledge in one or more technical disciplines, with experience coaching colleagues and producing standard operating procedures. Experience handling escalated and complex technical incidents. We thank all applicants for their interest, however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI generated responses during the interview process. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a 'Disability Confident Committed' employer.
1st Line IT Support - 25K Location: East Midlands Industry: IT Salary: £20000 - £25000 per annum + 25 days holiday, Pension Posted: 09/07/2021 Description 1st Line, Service Desk, IT Support, Windows 10, O365, Active Directory, MS Office, ITIL, Windows Server/Networks - Global Tech Client - 25K + Training Role An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a Global client with a multi-billion pound turnover and has been instrumental in supporting companies and industry throughout the pandemic. The purpose of this role is to provide first level support to internal customers on a global scale, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Be part of a fast-moving service desk Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 12 months + IT Service Desk You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding Salary and Benefits £25K pending experience, Pension, Healthcare, free parking. Commutable from Derby, Leicester and Nottingham. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy.
26/07/2026
Full time
1st Line IT Support - 25K Location: East Midlands Industry: IT Salary: £20000 - £25000 per annum + 25 days holiday, Pension Posted: 09/07/2021 Description 1st Line, Service Desk, IT Support, Windows 10, O365, Active Directory, MS Office, ITIL, Windows Server/Networks - Global Tech Client - 25K + Training Role An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a Global client with a multi-billion pound turnover and has been instrumental in supporting companies and industry throughout the pandemic. The purpose of this role is to provide first level support to internal customers on a global scale, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Be part of a fast-moving service desk Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 12 months + IT Service Desk You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding Salary and Benefits £25K pending experience, Pension, Healthcare, free parking. Commutable from Derby, Leicester and Nottingham. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy.
Location: Ripponden - Hybrid; 3 days in office. Salary £30,000-£35,000 (depending on experience). Vacancy type: Permanent/Full Time. Job title Service - Application Support Analyst Function Technology (Application Management) Location Ripponden About our business JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end to end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on site operations team working daily with customers. Role overview We are looking for a Service Application Manager to join our dynamic and vibrant Technology team. You will support the development and maintenance of our Service System's, working autonomously and as part of the Tech team to handle user issues, support enhancements and day to day BAU activity. In this role you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team. We are looking for highly self motivated and pro active applicants who have a marked interest in business systems, analysis, alignment and processes. The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment. Previous experience of Field Service Management Systems or ERP Systems with a willingness to learn new software programs. With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems. The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using a range of methods such as phone, emails and video calls. Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast paced environment. With the ambition to grow and progress within the business. Key tasks Ensure that all internal customers are provided with the service and help they require under the guidance of the Service Application Manager. Use a positive problem solving attitude to resolve routine and wide ranging incidents, striving for a first call resolution. Implement solutions to problems using available collateral such as user guides and technical manuals. Utilise online resources such as the 'Knowledgebase' to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use. Develop extensive functional and technical knowledge of JLA's Service System's and the underlying technology stack. Manage configuration and maintenance changes, including maintaining the system user accounts and permissions. Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards. Mine and manipulate data using MS and SQL tools. Converting non technical stakeholder requirements to technical specifications. Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management. Document all developments and configuration changes to JLA standards. Responsible for user account management and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering Business Applications in a corporate environment Practical experience designing and configuring Business process Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for system applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of Service Applications, ERP and integrations. Knowledge of IT service management practices (incident, problem, change and release management Knowledge of Engineer workforce management and scheduling. Experience (what you have done) Experience supporting and/or managing business critical applications in a production environment, including user configuration. Hands on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). Experience working with APIs, Integrations and data flows between Business Applications. Minimum 2 years' experience with Relational Databases Experience with either PD/SQL, Python or C Sharp development Experience with Power Automate or Power Apps Experience supporting Field Engineers remote process's, mobile applications and scheduling systems Experience of Personal qualities Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow through. Clear, confident communicator with the ability to tailor messages for technical and non technical audiences. Customer focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications We will need you to have a full UK driving licence
26/07/2026
Full time
Location: Ripponden - Hybrid; 3 days in office. Salary £30,000-£35,000 (depending on experience). Vacancy type: Permanent/Full Time. Job title Service - Application Support Analyst Function Technology (Application Management) Location Ripponden About our business JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end to end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on site operations team working daily with customers. Role overview We are looking for a Service Application Manager to join our dynamic and vibrant Technology team. You will support the development and maintenance of our Service System's, working autonomously and as part of the Tech team to handle user issues, support enhancements and day to day BAU activity. In this role you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team. We are looking for highly self motivated and pro active applicants who have a marked interest in business systems, analysis, alignment and processes. The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment. Previous experience of Field Service Management Systems or ERP Systems with a willingness to learn new software programs. With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems. The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using a range of methods such as phone, emails and video calls. Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast paced environment. With the ambition to grow and progress within the business. Key tasks Ensure that all internal customers are provided with the service and help they require under the guidance of the Service Application Manager. Use a positive problem solving attitude to resolve routine and wide ranging incidents, striving for a first call resolution. Implement solutions to problems using available collateral such as user guides and technical manuals. Utilise online resources such as the 'Knowledgebase' to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use. Develop extensive functional and technical knowledge of JLA's Service System's and the underlying technology stack. Manage configuration and maintenance changes, including maintaining the system user accounts and permissions. Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards. Mine and manipulate data using MS and SQL tools. Converting non technical stakeholder requirements to technical specifications. Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management. Document all developments and configuration changes to JLA standards. Responsible for user account management and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering Business Applications in a corporate environment Practical experience designing and configuring Business process Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for system applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of Service Applications, ERP and integrations. Knowledge of IT service management practices (incident, problem, change and release management Knowledge of Engineer workforce management and scheduling. Experience (what you have done) Experience supporting and/or managing business critical applications in a production environment, including user configuration. Hands on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). Experience working with APIs, Integrations and data flows between Business Applications. Minimum 2 years' experience with Relational Databases Experience with either PD/SQL, Python or C Sharp development Experience with Power Automate or Power Apps Experience supporting Field Engineers remote process's, mobile applications and scheduling systems Experience of Personal qualities Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow through. Clear, confident communicator with the ability to tailor messages for technical and non technical audiences. Customer focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications We will need you to have a full UK driving licence
1st - 2nd Line IT Support - 28K - O365 Location: East Midlands Industry: IT Salary: £25000 - £30000 per annum + 25 days holiday, Pension Posted: 30/05/2022 Description 1st Line IT Support, (some 2nd line), IT Service Desk, IT Support, Windows 10, O365, Active Directory, Exchange Online, Sharepoint, SCCM/Intune, MS Office, ITIL, Windows Server/Networks - MSP - 25K + Training. ROLE: An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This successful UK MSP has been supporting clients for over 20 years. An excellent opportunity to develop your skills and cross train. This role aims to provide first level support to external customers throughout the length and breadth of the UK, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Even though this is a 1st line role, it is not a call logging job. This role is very extensive for 1st line, some companies would call this a 1st/2nd line role. Technical skills knowledge required: Windows 7/10, Office 365, SCCM/Intune, Sharepoint, Mobile Phone setups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Be the first point of contact for customers Receiving, logging, and managing calls from external clients via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up on the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Senior IT Engineer on any issue that could significantly impact the business Candidate Profile 12 months + IT Service Desk You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Loughborough, and Nuneaton. This is an office based role. 40 hour week. 8.30 5.30/9-6. Over time paid. Must be able to pass extensive reference/financial checks as this will be supporting large financial institutions. This client cannot provide sponsorship. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
1st - 2nd Line IT Support - 28K - O365 Location: East Midlands Industry: IT Salary: £25000 - £30000 per annum + 25 days holiday, Pension Posted: 30/05/2022 Description 1st Line IT Support, (some 2nd line), IT Service Desk, IT Support, Windows 10, O365, Active Directory, Exchange Online, Sharepoint, SCCM/Intune, MS Office, ITIL, Windows Server/Networks - MSP - 25K + Training. ROLE: An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This successful UK MSP has been supporting clients for over 20 years. An excellent opportunity to develop your skills and cross train. This role aims to provide first level support to external customers throughout the length and breadth of the UK, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Even though this is a 1st line role, it is not a call logging job. This role is very extensive for 1st line, some companies would call this a 1st/2nd line role. Technical skills knowledge required: Windows 7/10, Office 365, SCCM/Intune, Sharepoint, Mobile Phone setups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Be the first point of contact for customers Receiving, logging, and managing calls from external clients via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up on the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Senior IT Engineer on any issue that could significantly impact the business Candidate Profile 12 months + IT Service Desk You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Loughborough, and Nuneaton. This is an office based role. 40 hour week. 8.30 5.30/9-6. Over time paid. Must be able to pass extensive reference/financial checks as this will be supporting large financial institutions. This client cannot provide sponsorship. Candidates of all ages and backgrounds will be considered.
慨正橡扯 is looking for a skilled Service Desk Analyst to optimize end-user IT systems performance. The role entails testing IT performance, resolving IT queries remotely, and maintaining service desk records. Ideal candidates should have strong IT system analysis skills, relevant experience in IT support, and at least an ITIL3/4 Foundation Level certification. The position includes a commitment to diversity and offers various benefits including private medical insurance and a contributory pension scheme.
26/07/2026
Full time
慨正橡扯 is looking for a skilled Service Desk Analyst to optimize end-user IT systems performance. The role entails testing IT performance, resolving IT queries remotely, and maintaining service desk records. Ideal candidates should have strong IT system analysis skills, relevant experience in IT support, and at least an ITIL3/4 Foundation Level certification. The position includes a commitment to diversity and offers various benefits including private medical insurance and a contributory pension scheme.
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Business Analyst - Transformation, you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns our strategic transformation agenda, enabling and Jet2holidays to stay ahead in the market. As our Business Analyst - Transformation, you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Generous Discretionary Profit Share Scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing Lead early-stage analysis for complex, strategic programmes, shaping ideas from problem definition through to clear, actionable outcomes before delivery begins. Explore and articulate business problems and opportunities, translating them into clear requirements. Produce high-quality analysis artefacts such as problem statements, process models & user journeys. Ensure that outcomes of upfront analysis are well-understood, well-defined, and collaborate with product teams to ensure items are ready to transition into delivery teams when appropriate. Build strong partnerships across multiple internal departments to develop a deep understanding of how the business operates and how our systems support it. Develop and maintain subject matter expertise across our products, platforms, and processes, providing trusted insight to stakeholders. What you'll have Proven experience as a Business Analyst, with a strong track record of working within large or complex organisations. Strong analytical skills, with the ability to structure ambiguity and turn complex problems into clear, consumable outputs. Excellent communication and stakeholder management skills, with confidence engaging at all levels of the organisation. A proactive, inquisitive mindset and the ability to balance multiple priorities in a fast-paced environment. Familiarity with agile and/or scaled environments, with the judgement to apply the right techniques at the right stage of the lifecycle. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
26/07/2026
Full time
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Business Analyst - Transformation, you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns our strategic transformation agenda, enabling and Jet2holidays to stay ahead in the market. As our Business Analyst - Transformation, you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Generous Discretionary Profit Share Scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing Lead early-stage analysis for complex, strategic programmes, shaping ideas from problem definition through to clear, actionable outcomes before delivery begins. Explore and articulate business problems and opportunities, translating them into clear requirements. Produce high-quality analysis artefacts such as problem statements, process models & user journeys. Ensure that outcomes of upfront analysis are well-understood, well-defined, and collaborate with product teams to ensure items are ready to transition into delivery teams when appropriate. Build strong partnerships across multiple internal departments to develop a deep understanding of how the business operates and how our systems support it. Develop and maintain subject matter expertise across our products, platforms, and processes, providing trusted insight to stakeholders. What you'll have Proven experience as a Business Analyst, with a strong track record of working within large or complex organisations. Strong analytical skills, with the ability to structure ambiguity and turn complex problems into clear, consumable outputs. Excellent communication and stakeholder management skills, with confidence engaging at all levels of the organisation. A proactive, inquisitive mindset and the ability to balance multiple priorities in a fast-paced environment. Familiarity with agile and/or scaled environments, with the judgement to apply the right techniques at the right stage of the lifecycle. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
