18 jobs found

For our Innovation & Technology division in London we are looking to hire an Innovation & In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technology driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. Your role in the team In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge. What will you do? Acting as an internal 'Technical Support Technician' for all IT Workplace related support. Working across a broad range of technologies and be able to liaise across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in ServiceNow, phone, email, live chat, or instant message and explaining solutions in technical and nontechnical terms. Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions. IT support at offsite conferences. Perform administrative Tasks in IT Systems Participate in IT Projects (e.g. Mobile Device Migration Projects) Who are we looking for? Committed and client oriented, proactive in providing excellent customer Service. Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony. Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines Effective time management including ability to multi task, organise and prioritise daily business as well as IT Projects. Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s) What we offer you: Private pension plan - 10% of base salary contribution by Berenberg Private Health Insurance Enhanced parental leave policies Employee Assistance Programme offering counselling sessions related to mental health, financial well being and other topics We will only accept applications submitted through our online application management system on the website. Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.

About the role For our Innovation & Technology division in London we are looking to hire an IT Support Engineer at Berenberg. You will work closely with business units, supporting legacy systems and modern technologies such as AI, machine learning and highly automated trading applications. Responsibilities Act as an internal Technical Support Technician for all IT workplace related support. Work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests. Answer IT requests via tickets in ServiceNow, phone, email, live chat or instant message, explaining solutions in technical and non technical terms. Support the business (onsite, phone and remote) with comprehensive issue resolutions. Provide IT support at off site conferences. Perform administrative tasks in IT systems. Participate in IT projects such as mobile device migration projects. Qualifications Committed and client oriented, proactive in providing excellent customer service. Proven experience/support with Windows Server, Win10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, mobile devices (Apple), MAC support, Intune Admin, telephony, Azure, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony. Knowledge of LAN, WAN, WIFI networks and technologies as well as leased lines. Effective time management, ability to multi task, organize and prioritize daily business and IT projects. Flexibility for occasional weekend work, out of hours support and willingness to travel to Berenberg conferences. Benefits Private pension plan - 10% of base salary contribution by Berenberg. 30 day holiday allowance. Private health insurance. Life insurance scheme. Flexible working hours. Enhanced parental leave policies. Employee assistance programme offering counselling sessions related to mental health, financial well being and other topics. Equal Opportunities Employer Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.

Hello, we're Starling. We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. About the role Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams. In this role, you'll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It's very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC's in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. Responsibilities Provide first line technology support/security issues raised via Slack, email and face-to-face interactions. Facilitate onboarding training for new employees, ensuring staff have access to equipment, software and services to work efficiently. Help the team manage asset inventory, procurement, repairs, auditing and licensing. Provision computer hardware from returned stock. Arrange collection of leaver hardware. Perform daily office equipment checks, ensuring all conference rooms and display TVs are fully functional. Assist with hybrid support for colleagues and external partners, while sharing solutions to improve technology outcomes for all. Qualifications Knowledge and experience supporting either macOS or Windows. Adept at coping in a technically complex and fast changing environment. Interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Experience in operational support of suppliers and outsourced vendors is beneficial. Work Hours & Benefits We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. About the role Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams. In this role, you'll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It's very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC's in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. You also will: Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Help the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arrange collection of leavers hardware. Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly. Knowledge and experience of supporting either macOS or Windows is a must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Helping the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arranging collection of leavers hardware. Experience in operational support of suppliers and outsourced vendors is beneficial. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking. Description BCIC Swiss GmbH Best Connect International Company is looking for a (Dispatch, on site) "IT Support Specialist" in Jersey, UK Offshore Islands. Responsibilities Provide first- or second-level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber. Should have basic knowledge of the Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Requirements Must hold a valid work permit in Jersey, UK Several years of experience in the IT field

Overview ICT Intern role to support the operation of the ICT service. The IT Intern will assist the ICT Manager with day-to-day maintenance and troubleshooting of audio-visual equipment, printers, laptops, PCs, and network infrastructure. This role provides practical experience and knowledge of IT services and operations within an educational environment. Responsibilities Assist with providing first-line support for the IT Helpdesk. Assist with school events and day-to-day ICT operations. Support users with IT queries and troubleshoot technical issues. Assist with the daily maintenance of IT equipment, including PCs, display screens, audio systems, and printers. Support the operation and maintenance of Computer and Design Labs. Assist with software updates and the administration of school applications. Participate in the deployment and configuration of desktops, laptops, and software. Work flexibly and support the ICT department by undertaking other duties appropriate to the role, as required. Qualifications Essential: A-levels or equivalent qualification; strong communication and interpersonal skills; ability to work as part of a team and independently; good organizational skills with the ability to prioritise workload. Desirable: Knowledge of remote support and helpdesk ticketing tools; basic understanding of computer hardware, networking, and troubleshooting; previous experience supporting IT equipment or users in a school, university, or workplace environment; good knowledge of Apple macOS and Microsoft Windows operating systems. Salary Salary: £18,506.00

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work on call on a rotational basis 1 out of 5 weeks including the weekend. What you will be doing Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email. Creating and maintaining accurate knowledge documentation on a quarterly basis Execute all tickets and requests utilising on best practise, adoption and utilisation of technology, applications, and services. Working with the Lead IT Operations Administrator to identify trends and spot potential problems. Improving and iterate on service support provision to the office. Ensuring computers, printers and other peripherals are operational. Providing support with hardware and software maintenance. Basic hardware breakfix replacement Hardware Inventory management Managing system access, security, and spam/anti-virus controls Proactive trend analysis calls to the end user Full JML process covering, Joiners, Movers and Leavers To fulfil additional / ad hoc duties as needed in order to meet the needs of the business. What we are looking for Previous experience within an IT Support role. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to provide technical support over the telephone, Chat or face to face. Professional manner with a strong work ethic. Good problem-solving skills, with a solution focused approach. Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. Ability to multitask effectively during busy times and remain calm during stressful situations. A team player who can work within a framework of procedure and policies. Self-motivated and able to use initiative. Knowledge and some experience of products within the Microsoft Office 365 suite. Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous. Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups. Able to learn quickly and work within a fast-paced environment. Desire to learn and to undertake on-the-job training and continuous personal development. Flexible and willing to work outside of the core hours if necessary. Knowledge/experience of the following are required: Active Directory, Exchange (both on-prem and O365), VMware MS Office standard Apple hardware & OS (Mobiles/Mac's) Multi Factor Auth setup (MS MFA, DUO) Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams Windows 10/Windows 11 working knowledge ITIL V3 or Above Powershell Knowledge/experience of the following are advantageous: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Ref 85803 Programme England DXD Data Data, Analytics & AI AI & Digital Support Level 3 Area of interest Data Analyst Working location Audley House, Northbridge Road, Berkhamsted, Hertfordshire, HP4 1EH Salary £18,000 per annum Closing date 14/07/2026 Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and, where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalately provide details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be a requirement for occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities Be a friendly face of IT while users are experiencing problems Take requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Complete initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults Provide software and app support Technologies you'll gain experience with Use of AI tools in some capacity, demonstrating ability to automate and simplify processes Manage and deploy automations and AI projects Microsoft Office 365 - tenant setup, configuring, administration, troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd line troubleshooting skills, setup and configuration Apple - macOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - troubleshooting, excellent Outlook, Excel and Word skills Website domain & DNS management Firewall setups maintenance, configuration; router configuration, port forwarding and VPN Other areas supported include Websites (WordPress), SQL databases, Google AdWords Skills required A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer-facing environment preferable Good verbal and written communication skills High customer focus with a can do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving licence Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working Hours 40 hours per week, 8:30 am to 5:30 pm, Monday to Friday Benefits Free parking

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking. Description BCIC Swiss GmbH Best Connect International Company is looking for a (Dispatch on-site) "IT Support Specialist" in UK. Responsibilities Provide first- or second-level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized . Should have basic knowledge of the Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Requirements Must hold a valid work permit in UK Several years of experience in the IT field

Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking. Description BCIC Swiss GmbH Best Connect International Company is looking for a (Dispatch, on-site) IT Support Specialist in UK. Responsibilities Provide first- or second-level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office and Cisco Jabber authorized. Should have basic knowledge of the Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Requirements Must hold a valid work permit in UK. Several years of experience in the IT field.

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking. Description BCIC Swiss GmbH Best Connect International Company is looking for a (Full-time, Hybrid, On-site) "IT Support Specialist" in Manchester, UK Responsibilities Provide first- or second-level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office. Cisco Jabber is another authorized desktop application. Should have basic knowledge of the Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Requirements Must hold a valid work permit in UK Several years of professional experience in the field of user support as well as in the evaluation and design of solutions

Location: London, Hybrid on site (3 - 4 days in the central London-based office, and at client sites) Department: MSP Operations Summary The IT Technical Lead is the most senior technical individual contributor within the MSP team at Dr Logic, bridging day-to-day service delivery and longer-term technical strategy. You will own the technical quality of everything we deliver, setting standards, leading projects, owning the knowledge base, and ensuring our clients' environments remain secure, optimised, and well-documented. You will act as the final technical escalation point for the service desk, lead the delivery of complex client projects, and contribute directly to pre-sales and business development. You will work closely with clients on-site and remotely, particularly during onboarding phases, and play a central role in shaping Dr Logic's technical direction and roadmap. The Technical Lead reports to the MSP Operations Manager. Duties and Responsibilities Serve as an escalation point for complex technical issues from the L1 and L2 service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions to clients. Client Projects Lead the technical delivery of client projects, taking ownership from scoping through to handover to BAU support. Ensure all project-related changes to client environments are fully documented. Support and manage the technical elements of client onboarding and offboarding, ensuring a high-quality, repeatable process. Collaborate with Project Engineers on more complex or concurrent engagements where required. Client Relationships & On-Site Support Act as a senior technical contact for key clients, building trusted advisory relationships. Conduct regular client site visits, particularly during and following onboarding, to support implementation, gather requirements, and strengthen relationships. Work directly with clients to assess their environments, identify improvement opportunities, and recommend solutions aligned to their needs and budget. Support the MSP Operations Manager and Managing Director in client reviews, technical presentations, and proposal development. Technical Standards & Stack Ownership Define, document, and enforce technical standards across the team, ensuring consistent, high-quality delivery across all client environments. Manage and optimise Dr Logic's internal technical stack, including MDM, RMM, identity management, and monitoring tooling. Manage internal licences, certificates, and expiry dates across the technical stack. Identify opportunities for automation and process improvement and lead on implementation where appropriate. Maintain Dr Logic's software and hardware asset lists. Knowledge Base & Documentation Own the Dr Logic knowledge base, establishing structure, quality standards, and a culture of consistent documentation across the team. Ensure client documentation is accurate, up to date, and reflects the current state of their environment following any change. Develop and lead knowledge-sharing sessions and training materials for the operations team. Pre-Sales & Technical Strategy Contribute technical expertise to pre-sales conversations, supporting scoping, solution design, and proposal development alongside the business development team. Provide clear, well-informed technical input into client proposals, helping ensure recommended solutions are achievable and commercially grounded. Contribute to Dr Logic's technical roadmap by evaluating new products and technologies. Team Development Mentor and support L1 and L2 technicians, sharing knowledge, reviewing complex cases, and helping the team grow technically. Lead by example in technical proficiency, documentation habits, and client communication standards. Train the operations team on new technologies, tooling, and implementations as they are introduced. Minimum 5 years experience working with Apple in a business environment, with deep expertise in macOS and iOS. Strong working knowledge of Windows Desktop and Windows Server environments. Experience managing IT services within an ITIL framework (incident, problem, change management). Familiarity with information security frameworks and working within a regulated or compliance-driven environment (e.g. ISO 27001, Cyber Essentials, SOC 2) Proven experience leading or delivering technical projects end-to-end. Strong understanding of MDM and identity management platforms (JumpCloud, Jamf, Addigy, Okta, Azure AD). Google Workspace and Microsoft 365/Entra administration. Networking: DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical and non-technical audiences. Source control familiarity (GitHub or GitLab). Making use of AI tools such as Claude in everyday work. Previous experience within a Managed Service Provider (MSP). Jamf Certified Tech. Egnyte Technical Professional Certification. Apple Certified IT Professional Microsoft 365 Administrator Expert Google Workspace Administrator Experience contributing to technical pre-sales or solution design. Familiarity with SaaS product administration at scale. Experience with software packaging tools (e.g. Jamf Composer, AutoPkg) and software deployment on Mac and Windows. Personal Qualities Technically excellent and genuinely passionate about technology and the MSP space. Clear and confident communicator, comfortable with clients, engineers, and senior stakeholders alike. Takes ownership: follows through, documents thoroughly, and holds a high personal bar. Calm and decisive under pressure, particularly during high-priority incidents. Proactive and curious, always looking to improve processes, tooling, or the team's capabilities. Collaborative and approachable, leading through expertise and example rather than authority. Organised, detail-oriented, and able to manage competing priorities across projects and BAU.

Skills Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking. Description BCIC Swiss GmbH Best Connect International Company is looking for a (Dispatch, on site) "IT Support Specialist" in United Kingdom. Responsibilities Provide first- or second-level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized. Should have basic knowledge of the Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Requirements Must hold a valid work permit in UK Several years of experience in the IT field

Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details