Mac Support Specialist

We're currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team.

This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months.

As a Mac Support Specialist, you'll provide 1st and 2nd line support to a diverse client base, troubleshooting and resolving a wide range of macOS related issues. You'll work closely with senior engineers and gain exposure to leading Apple device management and identity platforms while contributing to a first class customer experience.

• Provide technical support for Mac devices and macOS environments
• Diagnose, troubleshoot and resolve hardware, software and connectivity issues
• Deliver outstanding customer service through effective technical support and communication
• Support and administer Apple device management and identity platforms, including Addigy, Jamf, JumpCloud and Okta
• Escalate complex technical issues to senior engineers when required
• Maintain accurate documentation of incidents, resolutions and internal processes
• Contribute to continuous service improvement initiatives and enhance the overall user experience
• Keep up to date with emerging technologies and industry best practices

• Strong hands on experience supporting Mac devices and macOS environments
• Proven experience in a 1st/2nd Line Support role with a strong Apple focus
• Exposure to Addigy, Jamf, JumpCloud, Okta or similar device management platforms
• Solid troubleshooting and problem solving skills
• Good understanding of networking fundamentals
• Excellent communication and customer service skills
• Proactive, self motivated and eager to learn
• Ability to work effectively both independently and as part of a team

• Opportunity to join a specialist Mac-focused MSP with an excellent reputation
• Funded professional certifications within your first six months
• Ongoing training and career development opportunities
• Supportive and collaborative team environment
• Exposure to a wide range of technologies and client environments
• Clear progression opportunities as the business continues to grow