1st line IT Support Engineer

For our Innovation & Technology division in London we are looking to hire an IT Support Engineer at Berenberg. You will work closely with business units, supporting legacy systems and modern technologies such as AI, machine learning and highly automated trading applications.

• Act as an internal Technical Support Technician for all IT workplace related support.
• Work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests.
• Answer IT requests via tickets in ServiceNow, phone, email, live chat or instant message, explaining solutions in technical and non technical terms.
• Support the business (onsite, phone and remote) with comprehensive issue resolutions.
• Provide IT support at off site conferences.
• Perform administrative tasks in IT systems.
• Participate in IT projects such as mobile device migration projects.

• Committed and client oriented, proactive in providing excellent customer service.
• Proven experience/support with Windows Server, Win10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, mobile devices (Apple), MAC support, Intune Admin, telephony, Azure, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
• Knowledge of LAN, WAN, WIFI networks and technologies as well as leased lines.
• Effective time management, ability to multi task, organize and prioritize daily business and IT projects.
• Flexibility for occasional weekend work, out of hours support and willingness to travel to Berenberg conferences.

• Private pension plan - 10% of base salary contribution by Berenberg.
• 30 day holiday allowance.
• Private health insurance.
• Life insurance scheme.
• Flexible working hours.
• Enhanced parental leave policies.
• Employee assistance programme offering counselling sessions related to mental health, financial well being and other topics.

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.