1st line IT Support Engineer

For our Innovation & Technology division in London we are looking to hire an

In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technology driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.

In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside.

You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.

• Acting as an internal 'Technical Support Technician' for all IT Workplace related support. Working across a broad range of technologies and be able to liaise across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in ServiceNow, phone, email, live chat, or instant message and explaining solutions in technical and nontechnical terms.
• Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions.
• IT support at offsite conferences.
• Perform administrative Tasks in IT Systems
• Participate in IT Projects (e.g. Mobile Device Migration Projects)

• Committed and client oriented, proactive in providing excellent customer Service.
• Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
• Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines
• Effective time management including ability to multi task, organise and prioritise daily business as well as IT Projects.
• Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s)

• Private pension plan - 10% of base salary contribution by Berenberg
• Private Health Insurance
• Enhanced parental leave policies
• Employee Assistance Programme offering counselling sessions related to mental health, financial well being and other topics

We will only accept applications submitted through our online application management system on the website.

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.