ERP Support Analyst Permanent Role South Coast/Hybrid An opportunity has opened for an ERP Support Analyst to join a small, collaborative application support team. The role focuses on supporting and enhancing an ERP environment built on Microsoft Dynamics 365 Business Central (SaaS). You'll handle day-to-day ERP support across 53 sites and Head Office, working with a recently implemented Zendesk ticketing system. Alongside resolving issues, you'll contribute to continuous improvement by identifying system features and processes that can be better utilised. This position suits someone with solid Business Central experience or someone developing their skills and looking for a business that invests heavily in employee growth. What You'll Be Doing Managing ERP support tickets within a team of three. Providing 2nd/3rd line support for Microsoft Dynamics 365 Business Central. Troubleshooting user errors, workflow issues, bugs, and configuration problems. Identifying opportunities for process and system improvements. Contributing to ongoing optimisation of a fully up-to-date SaaS environment. What You'll Bring Experience with Microsoft Dynamics 365 Business Central. Background in 2nd/3rd line application support. Strong analytical and problem-solving skills. Curiosity and a desire to develop new skills. Ability to work effectively within a small support team.
23/06/2026
Full time
ERP Support Analyst Permanent Role South Coast/Hybrid An opportunity has opened for an ERP Support Analyst to join a small, collaborative application support team. The role focuses on supporting and enhancing an ERP environment built on Microsoft Dynamics 365 Business Central (SaaS). You'll handle day-to-day ERP support across 53 sites and Head Office, working with a recently implemented Zendesk ticketing system. Alongside resolving issues, you'll contribute to continuous improvement by identifying system features and processes that can be better utilised. This position suits someone with solid Business Central experience or someone developing their skills and looking for a business that invests heavily in employee growth. What You'll Be Doing Managing ERP support tickets within a team of three. Providing 2nd/3rd line support for Microsoft Dynamics 365 Business Central. Troubleshooting user errors, workflow issues, bugs, and configuration problems. Identifying opportunities for process and system improvements. Contributing to ongoing optimisation of a fully up-to-date SaaS environment. What You'll Bring Experience with Microsoft Dynamics 365 Business Central. Background in 2nd/3rd line application support. Strong analytical and problem-solving skills. Curiosity and a desire to develop new skills. Ability to work effectively within a small support team.
A little bit about the role We're currently recruiting for a Systems Support Analyst, who will join our team based in our Takeley offices and be responsible for the maintenance, modernisation, and improvement of its internal systems. It's a great opportunity for an individual who wants to assist in driving forwards our system landscaping to meet our future business requirements. The successful candidate will be responsible for but not limited to the following: Be the first point of contact providing 1st & 2nd line support. Patch management of the systems. Document the company's environments and software packages configurations. Assist in managing the change management process including: Document application process for future maintenance and upgrades. Communicate to the user base for upgrades, shutdowns, outages etc. Conduct unit/regression testing. Provide UAT scripts to end users and oversee the testing cycle to completion. Assist in maintaining, developing, and furthering the internal systems to business requirements. Integrate new software packages and components into the existing landscape. Innovate and challenge the current and future technology landscape within the business. What we will offer you Highly competitive Annual Salary Accelerating Achievement Scheme Generous company pension (employer contribution up to 10%) increasing with length of service Private healthcare for employees, partner and children up to the age of 21 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance) Life Insurance - 4x salary Income Protection Discretionary Annual Bonus depending on company performance Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions Extensive training and development opportunities Enhanced Maternity, Paternity Pay In house Occupational Health Nurse Long Service Awards Vouchers to celebrate marriage, the birth / adoption of a child Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year. Finally, a little bit about us Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves 'opportunists', we have everything in house, which puts us in the driver's seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We're proud to say we've recently won 5 industry awards for the the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, We not only build homes for life - we build careers for life.
23/06/2026
Full time
A little bit about the role We're currently recruiting for a Systems Support Analyst, who will join our team based in our Takeley offices and be responsible for the maintenance, modernisation, and improvement of its internal systems. It's a great opportunity for an individual who wants to assist in driving forwards our system landscaping to meet our future business requirements. The successful candidate will be responsible for but not limited to the following: Be the first point of contact providing 1st & 2nd line support. Patch management of the systems. Document the company's environments and software packages configurations. Assist in managing the change management process including: Document application process for future maintenance and upgrades. Communicate to the user base for upgrades, shutdowns, outages etc. Conduct unit/regression testing. Provide UAT scripts to end users and oversee the testing cycle to completion. Assist in maintaining, developing, and furthering the internal systems to business requirements. Integrate new software packages and components into the existing landscape. Innovate and challenge the current and future technology landscape within the business. What we will offer you Highly competitive Annual Salary Accelerating Achievement Scheme Generous company pension (employer contribution up to 10%) increasing with length of service Private healthcare for employees, partner and children up to the age of 21 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance) Life Insurance - 4x salary Income Protection Discretionary Annual Bonus depending on company performance Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions Extensive training and development opportunities Enhanced Maternity, Paternity Pay In house Occupational Health Nurse Long Service Awards Vouchers to celebrate marriage, the birth / adoption of a child Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year. Finally, a little bit about us Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves 'opportunists', we have everything in house, which puts us in the driver's seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We're proud to say we've recently won 5 industry awards for the the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, We not only build homes for life - we build careers for life.
Weston Homes Plc is hiring a Systems Support Analyst to maintain and improve internal systems at their Takeley offices. The role involves providing 1st and 2nd line support and managing software integration. The ideal candidate will have experience in change management processes, patch updates, and effective user communication. Weston Homes Plc offers competitive salaries, generous pensions, healthcare benefits, and extensive training opportunities.
23/06/2026
Full time
Weston Homes Plc is hiring a Systems Support Analyst to maintain and improve internal systems at their Takeley offices. The role involves providing 1st and 2nd line support and managing software integration. The ideal candidate will have experience in change management processes, patch updates, and effective user communication. Weston Homes Plc offers competitive salaries, generous pensions, healthcare benefits, and extensive training opportunities.
Job Title: 2nd Line IT Support Career: Great opportunity to develop a career in Information Security Location: Peterborough with one day per week at home. Salary: £39,000 to £40,000 Benefits: Excellent Pension, Medical, Training Package This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the opportunity, as part of your role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security. The company has a host of opportunities for the right person to grow at the pace they want. With a large portfolio of businesses and systems and significant investment into new technologies, you can and will make a positive difference to their internal customers, while growing your skills and experience. Working within a highly skilled IT team, this role will have the opportunity to share your knowledge, while benefiting from the significant experience of the wider business. Initially, you will spend most of your time on-site in Peterborough, getting to know them and their systems before moving to 4 days in the office and 1 day from home. What will you be doing: The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including their finance system) and infrastructure as well as coordinate issue resolution with third parties and internal IT functions. The second part of your role will involve working on Information Security in areas such as risk assessment, security management and compliance, vendor management and incident management as well as various projects. What we are looking for: Minimum of 4 years experience in a 2nd line support role. Experience in supporting Office 365 / Modern Office Tools / Desktop Excellent customer support and facing skills ideally at VIP level Passionate about Information Security and a genuine desire to make this part of your career. This is a fantastic opportunity for you to develop a career in IT and information security, supported by excellent training and mentoring leading to security certifications paid for by the company. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
23/06/2026
Full time
Job Title: 2nd Line IT Support Career: Great opportunity to develop a career in Information Security Location: Peterborough with one day per week at home. Salary: £39,000 to £40,000 Benefits: Excellent Pension, Medical, Training Package This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the opportunity, as part of your role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security. The company has a host of opportunities for the right person to grow at the pace they want. With a large portfolio of businesses and systems and significant investment into new technologies, you can and will make a positive difference to their internal customers, while growing your skills and experience. Working within a highly skilled IT team, this role will have the opportunity to share your knowledge, while benefiting from the significant experience of the wider business. Initially, you will spend most of your time on-site in Peterborough, getting to know them and their systems before moving to 4 days in the office and 1 day from home. What will you be doing: The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including their finance system) and infrastructure as well as coordinate issue resolution with third parties and internal IT functions. The second part of your role will involve working on Information Security in areas such as risk assessment, security management and compliance, vendor management and incident management as well as various projects. What we are looking for: Minimum of 4 years experience in a 2nd line support role. Experience in supporting Office 365 / Modern Office Tools / Desktop Excellent customer support and facing skills ideally at VIP level Passionate about Information Security and a genuine desire to make this part of your career. This is a fantastic opportunity for you to develop a career in IT and information security, supported by excellent training and mentoring leading to security certifications paid for by the company. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Lotus Notes/Domino Developer London (Hybrid) | Up to £70k per annum) | Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
23/06/2026
Full time
Lotus Notes/Domino Developer London (Hybrid) | Up to £70k per annum) | Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business? We're looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. You'll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience. This isn't just about fixing laptops and resetting passwords. It's about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function. Please note this role is based at our Case house office What's in it for you . In addition to the salary, we offer a number of benefits, including: High street discount schemes Health cash plans 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays - take them when it suits you Car leasing scheme Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you'll be doing Provide 1st and 2nd line IT support for colleagues across the organisation Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services Log, prioritise, and manage service requests through to resolution Support the deployment and setup of end-user devices and workplace technology Work proactively to identify recurring issues and contribute to service improvements Maintain accurate ICT asset records and documentation Collaborate with suppliers and third parties to resolve technical issues Support ICT security, compliance, and data protection best practice What we're looking for: You'll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. You'll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service. We're particularly interested in someone who: Has experience working within an IT support or Service Desk environment Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory Can explain technical issues clearly to non-technical users Has strong problem-solving skills and takes ownership of issues through to resolution Is organised and able to manage multiple priorities effectively Enjoys working collaboratively as part of a team while also using initiative independently Has experience using ITSM tools and working within ITIL-aligned processes Is adaptable, eager to learn, and committed to continuous improvement Has full UK driving license and access to a car for travel to sites (desirable) Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
23/06/2026
Full time
Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business? We're looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. You'll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience. This isn't just about fixing laptops and resetting passwords. It's about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function. Please note this role is based at our Case house office What's in it for you . In addition to the salary, we offer a number of benefits, including: High street discount schemes Health cash plans 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays - take them when it suits you Car leasing scheme Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you'll be doing Provide 1st and 2nd line IT support for colleagues across the organisation Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services Log, prioritise, and manage service requests through to resolution Support the deployment and setup of end-user devices and workplace technology Work proactively to identify recurring issues and contribute to service improvements Maintain accurate ICT asset records and documentation Collaborate with suppliers and third parties to resolve technical issues Support ICT security, compliance, and data protection best practice What we're looking for: You'll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. You'll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service. We're particularly interested in someone who: Has experience working within an IT support or Service Desk environment Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory Can explain technical issues clearly to non-technical users Has strong problem-solving skills and takes ownership of issues through to resolution Is organised and able to manage multiple priorities effectively Enjoys working collaboratively as part of a team while also using initiative independently Has experience using ITSM tools and working within ITIL-aligned processes Is adaptable, eager to learn, and committed to continuous improvement Has full UK driving license and access to a car for travel to sites (desirable) Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.
23/06/2026
Full time
Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
23/06/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
23/06/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
IT Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (eg ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer-first mindset with strong awareness of business impact Confident leader able to motivate and develop teams Calm and decisive under pressure, especially during major incidents Strong communication skills across technical and non-technical audiences Collaborative, proactive, and solution-oriented approach Focus on continuous improvement and service excellence High attention to detail and accountability for outcomes Resilient and adaptable in fast-paced, always-on environments
22/06/2026
Full time
IT Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (eg ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer-first mindset with strong awareness of business impact Confident leader able to motivate and develop teams Calm and decisive under pressure, especially during major incidents Strong communication skills across technical and non-technical audiences Collaborative, proactive, and solution-oriented approach Focus on continuous improvement and service excellence High attention to detail and accountability for outcomes Resilient and adaptable in fast-paced, always-on environments
Job description: Data Engineer Location: London or Newcastle with a minimum of 2 days a week office attendance. Contract Type: Permanent Full Time. Salary: London c£70,000; Newcastle £61,250 plus civil service employer pension employer contribution of 28.9%. The deadline for applications is 5.00pm Sunday 5th July. We will be holding first stage online interviews WC 6th July followed by a final 2nd stage interviews on the 14th and 15th July. Nationality Requirement UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) We do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk at . About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we are responsible for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit, and has a strong core of highly talented corporate teams. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture, all our people can develop and maximise their full potential. We guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Context and main purpose of the job This is a new vacancy created within NAO's Digital Services (DS) to expand the data team within the Audit Technology & Data pillar, with responsibility for designing, building, and maintaining the infrastructure that enables robust data ingestion process, storage, and access across the organisation. This role supports the development and continual improvement of NAO data & technology service composition and provision, enabling scalable and reliable data solutions. In this capacity, you will build and optimise data pipelines, integrate diverse data sources, and ensure the efficient movement of data across systems. You will work closely with analytics engineers, data scientists, and other stakeholders to ensure data is accessible, high quality, and fit for purpose. Your work will underpin the NAO's ability to derive insights and automate processes using corporate and client data. In this role, you will Design, develop, and maintain scalable data pipelines and ETL processes. Integrate structured and unstructured data from internal and external sources. Ensure data quality, consistency, and security across systems in alignment with the NAO's data strategy. Collaborate with analytics engineers and subject matter experts to support data modelling and transformation. Work closely with other digital roles including Cybersecurity, BI, Architecture to ensure effective delivery. Monitor and optimise performance of data infrastructure. Test, monitor, and document data architecture and engineering processes to ensure transparency and maintainability. This role reports into the Audit Data Platform Lead. This role requires regular attendance at the NAO's office either in Victoria, London, or at the office in Newcastle. Responsibilities of the role As a data engineer at the NAO, you will play a critical role in building and maintaining the technical foundation that enables data driven operations and insights. You will be responsible for architecting and managing data infrastructure, ensuring that data flows securely and efficiently across systems, and enabling downstream users to access reliable, well structured data. Your key responsibilities will include Building scalable data infrastructure - design and implement systems that support the ingestion, storage, and processing of large volumes of structured and unstructured data from internal and external sources. Developing robust data pipelines - create automated workflows that extract, transform, and load data into centralized platforms, ensuring consistency, reliability, and performance across all stages. Designing and optimising ETL processes - build and maintain efficient ETL workflows to move data from source systems into usable formats. Ensure these processes are scalable, well documented, and aligned with data quality standards. Integrating diverse data sources - connect and harmonise data from various systems (operational databases, APIs, cloud services) to create unified datasets for analysis and reporting. Collaborating across teams - work closely with analytics engineers, data scientists, and business stakeholders to understand data needs and deliver infrastructure that supports analytical and operational use cases. Ensuring data reliability and performance - monitor data systems for latency, failures, and bottlenecks. Implement performance tuning and system optimisations to maintain high availability and responsiveness. Implementing data governance and security protocols - apply best practices for data privacy, access control, and compliance. Ensure that sensitive data is protected and handled in accordance with regulatory requirements. Maintaining technical documentation - produce and update documentation for data architecture, pipeline configurations, and operational procedures to support transparency and continuity. Troubleshooting and incident response - investigate and resolve data related issues, from pipeline failures to data integrity concerns. Establish proactive monitoring and alerting systems. Supporting data accessibility - enable self service access to clean, well organised data for analysts and other users through tools, APIs, or data platforms. Keeping pace with technology - stay informed about emerging tools, frameworks, and methodologies in data engineering. Continuously evaluate and adopt innovations that improve efficiency and scalability. Key skills / competencies required Communicating between the technical and non-technical (Skill level: Awareness). You can explain why it is important to communicate technical concepts in non-technical language and understand the types of communication used with internal and external stakeholders. Data analysis and synthesis (Skill level: Working). You can undertake data profiling and source system analysis and present clear insights to colleagues to support the end use of the data. Data development process (Skill level: Working). You can design, build, and test data products based on feeds from multiple systems, using a range of storage technologies and access methods. You create repeatable and reusable products. Data innovation (Skill level: Awareness). You show awareness of opportunities for innovation with new tools and uses of data. Data integration design (Skill level: Working). You deliver data solutions in accordance with agreed organisational standards that ensure services are resilient, scalable, and future proof. Data modelling (Skill level: Working). You understand the concepts and principles of data modelling and can produce, maintain, and update relevant data models and reverse engineer models from live systems. Metadata management (Skill level: Working). You use metadata repositories to complete complex tasks such as data and systems integration impact analysis and maintain them to ensure accuracy and currency. Problem management (Skill level: Awareness). You investigate problems in systems, processes, and services and contribute to the implementation of remedies and preventative measures. Programming and build (Data Engineering) (Skill level: Working). You can design, code, test, correct, and document simple programs or scripts under direction and follow agreed standards and tools. Technical understanding (Skill level: Working). You understand core technical concepts related to the role and apply them with guidance. Testing (Skill level: Working). You review requirements and specifications, define test conditions, identify issues and risks, and report test activities and results. Essential Criteria Deep, hands on experience as a cloud based Data Engineer, ideally within Microsoft Azure environments. Expert level experience designing and delivering ETL/ELT pipelines at scale. Strong experience in data modelling, including standardisation, best practice, and semantic layer design. Advanced Python skills for data processing, optimisation, and automation. Strong SQL expertise, including T SQL and PostgreSQL. Proven experience implementing and operating medallion architecture patterns. Experience with cloud native Azure data services, including: Azure Databricks Microsoft Fabric Azure Data Factory . click apply for full job details
21/06/2026
Full time
Job description: Data Engineer Location: London or Newcastle with a minimum of 2 days a week office attendance. Contract Type: Permanent Full Time. Salary: London c£70,000; Newcastle £61,250 plus civil service employer pension employer contribution of 28.9%. The deadline for applications is 5.00pm Sunday 5th July. We will be holding first stage online interviews WC 6th July followed by a final 2nd stage interviews on the 14th and 15th July. Nationality Requirement UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) We do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk at . About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we are responsible for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit, and has a strong core of highly talented corporate teams. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture, all our people can develop and maximise their full potential. We guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Context and main purpose of the job This is a new vacancy created within NAO's Digital Services (DS) to expand the data team within the Audit Technology & Data pillar, with responsibility for designing, building, and maintaining the infrastructure that enables robust data ingestion process, storage, and access across the organisation. This role supports the development and continual improvement of NAO data & technology service composition and provision, enabling scalable and reliable data solutions. In this capacity, you will build and optimise data pipelines, integrate diverse data sources, and ensure the efficient movement of data across systems. You will work closely with analytics engineers, data scientists, and other stakeholders to ensure data is accessible, high quality, and fit for purpose. Your work will underpin the NAO's ability to derive insights and automate processes using corporate and client data. In this role, you will Design, develop, and maintain scalable data pipelines and ETL processes. Integrate structured and unstructured data from internal and external sources. Ensure data quality, consistency, and security across systems in alignment with the NAO's data strategy. Collaborate with analytics engineers and subject matter experts to support data modelling and transformation. Work closely with other digital roles including Cybersecurity, BI, Architecture to ensure effective delivery. Monitor and optimise performance of data infrastructure. Test, monitor, and document data architecture and engineering processes to ensure transparency and maintainability. This role reports into the Audit Data Platform Lead. This role requires regular attendance at the NAO's office either in Victoria, London, or at the office in Newcastle. Responsibilities of the role As a data engineer at the NAO, you will play a critical role in building and maintaining the technical foundation that enables data driven operations and insights. You will be responsible for architecting and managing data infrastructure, ensuring that data flows securely and efficiently across systems, and enabling downstream users to access reliable, well structured data. Your key responsibilities will include Building scalable data infrastructure - design and implement systems that support the ingestion, storage, and processing of large volumes of structured and unstructured data from internal and external sources. Developing robust data pipelines - create automated workflows that extract, transform, and load data into centralized platforms, ensuring consistency, reliability, and performance across all stages. Designing and optimising ETL processes - build and maintain efficient ETL workflows to move data from source systems into usable formats. Ensure these processes are scalable, well documented, and aligned with data quality standards. Integrating diverse data sources - connect and harmonise data from various systems (operational databases, APIs, cloud services) to create unified datasets for analysis and reporting. Collaborating across teams - work closely with analytics engineers, data scientists, and business stakeholders to understand data needs and deliver infrastructure that supports analytical and operational use cases. Ensuring data reliability and performance - monitor data systems for latency, failures, and bottlenecks. Implement performance tuning and system optimisations to maintain high availability and responsiveness. Implementing data governance and security protocols - apply best practices for data privacy, access control, and compliance. Ensure that sensitive data is protected and handled in accordance with regulatory requirements. Maintaining technical documentation - produce and update documentation for data architecture, pipeline configurations, and operational procedures to support transparency and continuity. Troubleshooting and incident response - investigate and resolve data related issues, from pipeline failures to data integrity concerns. Establish proactive monitoring and alerting systems. Supporting data accessibility - enable self service access to clean, well organised data for analysts and other users through tools, APIs, or data platforms. Keeping pace with technology - stay informed about emerging tools, frameworks, and methodologies in data engineering. Continuously evaluate and adopt innovations that improve efficiency and scalability. Key skills / competencies required Communicating between the technical and non-technical (Skill level: Awareness). You can explain why it is important to communicate technical concepts in non-technical language and understand the types of communication used with internal and external stakeholders. Data analysis and synthesis (Skill level: Working). You can undertake data profiling and source system analysis and present clear insights to colleagues to support the end use of the data. Data development process (Skill level: Working). You can design, build, and test data products based on feeds from multiple systems, using a range of storage technologies and access methods. You create repeatable and reusable products. Data innovation (Skill level: Awareness). You show awareness of opportunities for innovation with new tools and uses of data. Data integration design (Skill level: Working). You deliver data solutions in accordance with agreed organisational standards that ensure services are resilient, scalable, and future proof. Data modelling (Skill level: Working). You understand the concepts and principles of data modelling and can produce, maintain, and update relevant data models and reverse engineer models from live systems. Metadata management (Skill level: Working). You use metadata repositories to complete complex tasks such as data and systems integration impact analysis and maintain them to ensure accuracy and currency. Problem management (Skill level: Awareness). You investigate problems in systems, processes, and services and contribute to the implementation of remedies and preventative measures. Programming and build (Data Engineering) (Skill level: Working). You can design, code, test, correct, and document simple programs or scripts under direction and follow agreed standards and tools. Technical understanding (Skill level: Working). You understand core technical concepts related to the role and apply them with guidance. Testing (Skill level: Working). You review requirements and specifications, define test conditions, identify issues and risks, and report test activities and results. Essential Criteria Deep, hands on experience as a cloud based Data Engineer, ideally within Microsoft Azure environments. Expert level experience designing and delivering ETL/ELT pipelines at scale. Strong experience in data modelling, including standardisation, best practice, and semantic layer design. Advanced Python skills for data processing, optimisation, and automation. Strong SQL expertise, including T SQL and PostgreSQL. Proven experience implementing and operating medallion architecture patterns. Experience with cloud native Azure data services, including: Azure Databricks Microsoft Fabric Azure Data Factory . click apply for full job details
Salary: £65,000 - 65,000 per year Requirements Proven experience as an IT Analyst or in a similar support role. Strong background working within a manufacturing industry. Demonstrable experience supporting ERP or other business-critical systems. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders and team members at all levels. A self-starter attitude, with the ability to work independently and as part of a team. Experience with SQL and database management. Commitment to continuous improvement and adapting existing processes. Highly desirable: hands on experience with IFS Applications. Degree or equivalent level qualified in a relevant field such as Computer Science, Information Technology, or Business Studies. Proficiency in reporting tools such as SSMS, Power BI, and Crystal Reports. Knowledge of a programming language such as PHP or Python would be beneficial. Experience working with data and traceability systems, PLCs, or SCADA systems such as WinCC would be desirable. Basic networking skills would be an advantage. Responsibilities Provide 2nd/3rd line support for our manufacturing applications, troubleshooting and resolving user-reported issues in a timely manner. Liaise with key business users to gather and document requirements for system enhancements and new functionalities. Participate in IT projects from conception to completion, ensuring they are delivered on time and to specification. Perform routine system administration tasks, including user access management, system configuration, and data maintenance. Create and maintain comprehensive documentation for all supported systems and processes. Commit to learning and adapting existing processes to drive continuous improvement. Provide IFS and other support on an on call rota. Lead IT-related projects. Technologies ERP Support PHP Power BI Python SQL More We are Unipart, a supply chain performance improvement partner based in Coventry. We design, make, move, and improve components in our customers supply chains, keeping their operations and assets moving and working better for longer. Through our commitment to continuously driving operational efficiencies, we improve performance while saving time, cost, and carbon. We offer a competitive package including up to £65,000 per annum depending on experience, car or car allowance, 33 days holiday including bank holidays, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including a cycle to work scheme. We are committed to equality, diversity, and inclusion, and we welcome applications from everyone. We also support reasonable adjustments and accessibility needs throughout the recruitment process.
21/06/2026
Full time
Salary: £65,000 - 65,000 per year Requirements Proven experience as an IT Analyst or in a similar support role. Strong background working within a manufacturing industry. Demonstrable experience supporting ERP or other business-critical systems. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders and team members at all levels. A self-starter attitude, with the ability to work independently and as part of a team. Experience with SQL and database management. Commitment to continuous improvement and adapting existing processes. Highly desirable: hands on experience with IFS Applications. Degree or equivalent level qualified in a relevant field such as Computer Science, Information Technology, or Business Studies. Proficiency in reporting tools such as SSMS, Power BI, and Crystal Reports. Knowledge of a programming language such as PHP or Python would be beneficial. Experience working with data and traceability systems, PLCs, or SCADA systems such as WinCC would be desirable. Basic networking skills would be an advantage. Responsibilities Provide 2nd/3rd line support for our manufacturing applications, troubleshooting and resolving user-reported issues in a timely manner. Liaise with key business users to gather and document requirements for system enhancements and new functionalities. Participate in IT projects from conception to completion, ensuring they are delivered on time and to specification. Perform routine system administration tasks, including user access management, system configuration, and data maintenance. Create and maintain comprehensive documentation for all supported systems and processes. Commit to learning and adapting existing processes to drive continuous improvement. Provide IFS and other support on an on call rota. Lead IT-related projects. Technologies ERP Support PHP Power BI Python SQL More We are Unipart, a supply chain performance improvement partner based in Coventry. We design, make, move, and improve components in our customers supply chains, keeping their operations and assets moving and working better for longer. Through our commitment to continuously driving operational efficiencies, we improve performance while saving time, cost, and carbon. We offer a competitive package including up to £65,000 per annum depending on experience, car or car allowance, 33 days holiday including bank holidays, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including a cycle to work scheme. We are committed to equality, diversity, and inclusion, and we welcome applications from everyone. We also support reasonable adjustments and accessibility needs throughout the recruitment process.
Sivara GmbH is seeking an IT graduate for a fully onsite role in Newarthill, Scotland. The successful candidate will provide 2nd line support for logistics systems as part of our support team. A £27,000 annual salary plus benefits is offered, along with opportunities for training and skill development. This role demands excellent communication abilities, a full driving license, and a strong commitment to learning. Experience in Unix/Linux and database management will be advantageous.
21/06/2026
Full time
Sivara GmbH is seeking an IT graduate for a fully onsite role in Newarthill, Scotland. The successful candidate will provide 2nd line support for logistics systems as part of our support team. A £27,000 annual salary plus benefits is offered, along with opportunities for training and skill development. This role demands excellent communication abilities, a full driving license, and a strong commitment to learning. Experience in Unix/Linux and database management will be advantageous.
Sivara GmbH is seeking an IT Support Analyst on a temporary 3-month contract based in Shippon. As the first point of contact for IT support across the business, you'll provide both 1st and 2nd line support, log incidents, and assist with account management within a Microsoft environment. Ideal candidates will have a background in IT support, strong communication skills, and an understanding of Office 365 and ITIL frameworks. Onsite work is required, with the potential for remote flexibility.
21/06/2026
Full time
Sivara GmbH is seeking an IT Support Analyst on a temporary 3-month contract based in Shippon. As the first point of contact for IT support across the business, you'll provide both 1st and 2nd line support, log incidents, and assist with account management within a Microsoft environment. Ideal candidates will have a background in IT support, strong communication skills, and an understanding of Office 365 and ITIL frameworks. Onsite work is required, with the potential for remote flexibility.
Salary: £28,000 - £28,000 per year Requirements Previous experience within an IT support, service desk, helpdesk or technical support environment Strong customer service and communication skills Good troubleshooting and problem-solving ability Knowledge of Windows desktop operating systems Experience supporting Microsoft Office applications and Outlook Ability to work effectively within a fast-paced support environment Positive attitude and willingness to learn new technologies Active Directory user administration is desirable Microsoft 365 support exposure is desirable Experience using ITSM or ticketing systems is desirable Remote support tools experience is desirable Basic networking knowledge including DNS, DHCP and WiFi is desirable Exposure to backup, antivirus or virtualisation technologies is desirable MSP or managed services experience is desirable Responsibilities Provide 1st line technical support via phone, email and remote support tools Log, manage and resolve incidents and service requests efficiently Troubleshoot hardware, software and desktop-related issues Support Microsoft Office, Outlook and Windows operating systems Escalate more complex technical issues where appropriate Maintain accurate ticket updates, documentation and customer communication Deliver excellent customer service throughout the support process Assist with user account administration and basic system support Contribute to knowledge sharing and continuous improvement within the team Work collaboratively with 2nd and 3rd line support engineers Technologies Active Directory Hardware Support ITSM Microsoft 365 Windows Office 365 More We are a growing Managed Services Provider based in South Wales, offering a hybrid working arrangement in the Caerphilly area. You will join a collaborative and supportive service desk team providing front line technical support to customers across public and private sector organisations. We offer an excellent benefits package, paid on call rota participation, training, and strong career development opportunities within a professional managed services environment.
21/06/2026
Full time
Salary: £28,000 - £28,000 per year Requirements Previous experience within an IT support, service desk, helpdesk or technical support environment Strong customer service and communication skills Good troubleshooting and problem-solving ability Knowledge of Windows desktop operating systems Experience supporting Microsoft Office applications and Outlook Ability to work effectively within a fast-paced support environment Positive attitude and willingness to learn new technologies Active Directory user administration is desirable Microsoft 365 support exposure is desirable Experience using ITSM or ticketing systems is desirable Remote support tools experience is desirable Basic networking knowledge including DNS, DHCP and WiFi is desirable Exposure to backup, antivirus or virtualisation technologies is desirable MSP or managed services experience is desirable Responsibilities Provide 1st line technical support via phone, email and remote support tools Log, manage and resolve incidents and service requests efficiently Troubleshoot hardware, software and desktop-related issues Support Microsoft Office, Outlook and Windows operating systems Escalate more complex technical issues where appropriate Maintain accurate ticket updates, documentation and customer communication Deliver excellent customer service throughout the support process Assist with user account administration and basic system support Contribute to knowledge sharing and continuous improvement within the team Work collaboratively with 2nd and 3rd line support engineers Technologies Active Directory Hardware Support ITSM Microsoft 365 Windows Office 365 More We are a growing Managed Services Provider based in South Wales, offering a hybrid working arrangement in the Caerphilly area. You will join a collaborative and supportive service desk team providing front line technical support to customers across public and private sector organisations. We offer an excellent benefits package, paid on call rota participation, training, and strong career development opportunities within a professional managed services environment.
Salary: £? - ? per year Requirements We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or someone who can demonstrate a passion for supporting customers through technology. We need an analytical mind, strong communication skills, a positive attitude, personal drive, and a desire for personal development. We are looking for an understanding of user account management within a Microsoft environment. We need an understanding of Office 365 Administration. We need experience in or awareness of ITIL. We need experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment. We need experience in or awareness of incident/ticket logging systems and ITSM platforms such as FreshService or ServiceNow. We need experience in or awareness of supporting cloud technologies. We need experience in or awareness of mobile device technologies. Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be beneficial. Responsibilities We will be the first point of contact for IT across the business. We will provide 1st and 2nd line IT support. We will work to fully understand customer needs and help drive issues to a successful conclusion. We will log and manage incidents and tickets within ITSM platforms. We will support user account management within a Microsoft environment. We will support Office 365 administration. We will support the employee lifecycle, including starters, movers, and leavers. We will support cloud technologies and mobile device technologies. Technologies AI Cloud Support ITIL ITSM Mobile Office 365 ServiceNow Temporary IT Support Analyst on a 3 month contract in Abingdon. Onsite working with the possibility of 1 day per week remote. Working hours across three shift patterns.
21/06/2026
Full time
Salary: £? - ? per year Requirements We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or someone who can demonstrate a passion for supporting customers through technology. We need an analytical mind, strong communication skills, a positive attitude, personal drive, and a desire for personal development. We are looking for an understanding of user account management within a Microsoft environment. We need an understanding of Office 365 Administration. We need experience in or awareness of ITIL. We need experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment. We need experience in or awareness of incident/ticket logging systems and ITSM platforms such as FreshService or ServiceNow. We need experience in or awareness of supporting cloud technologies. We need experience in or awareness of mobile device technologies. Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be beneficial. Responsibilities We will be the first point of contact for IT across the business. We will provide 1st and 2nd line IT support. We will work to fully understand customer needs and help drive issues to a successful conclusion. We will log and manage incidents and tickets within ITSM platforms. We will support user account management within a Microsoft environment. We will support Office 365 administration. We will support the employee lifecycle, including starters, movers, and leavers. We will support cloud technologies and mobile device technologies. Technologies AI Cloud Support ITIL ITSM Mobile Office 365 ServiceNow Temporary IT Support Analyst on a 3 month contract in Abingdon. Onsite working with the possibility of 1 day per week remote. Working hours across three shift patterns.
Salary: £36,178 - 36,178 per year Requirements Strong customer focus with a friendly and helpful attitude and the ability to work well with others. Ability to share IT knowledge and upskill/train staff in the use of IT systems and applications. Excellent communication skills with the ability to provide support through phone, email, Microsoft Teams and remote support tools. Experience working in a 1st/2nd line IT support or Service Desk role. Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Experience of Windows 11 administration and troubleshooting. Experience of using an IT Service Management (ITSM) or ticketing system. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently. Resilient and able to work to tight deadlines, manage competing priorities and perform in a pressured environment. A reliable internet connection and the ability to live within a commutable distance to the office, as on-site attendance may be required at short notice. Responsibilities Manage incidents, service requests and enquiries through our Service Desk system, ensuring tickets are updated, prioritised and resolved in line with agreed service levels. Respond to and log incidents, service requests and enquiries, providing first and second line support for staff across our ICT systems and services. Investigate anomalies with key applications and work with suppliers to identify and resolve issues. Administer user accounts, groups and MFA through Microsoft Entra ID and Microsoft 365 Admin Centre. Support Microsoft 365, SharePoint, Teams, Citrix, cloud-based business applications, Android and iOS mobile devices, and endpoint management solutions. Ensure starters are created with the correct security access to our network and applications, and deactivate leavers while managing their data before access is removed. Provide advice and user training on system processes, including IT induction training for all new starters. Collate and maintain system documentation such as asset registers, license registers, network diagrams and applications documentation. Build, deploy and maintain laptops and mobile devices, ensuring they remain secure, patched and compliant with our organisational standards. Technologies Android Citrix Cloud ICT Support ITSM Microsoft 365 Mobile Network Security SharePoint Windows iOS Office 365 Hardware More Our organization supports over 5,000 homes and operates on a hybrid basis with occasional site visits. This hands-on 1st/2nd line IT Service Desk Analyst role supports a broad range of ICT systems and services. The position is primarily home-based but requires regular office attendance for inductions, weekly floor-walking and operational needs. We offer 25 days annual leave, a health cash plan following probation, flexible working, and a Social Housing Pension Scheme.
21/06/2026
Full time
Salary: £36,178 - 36,178 per year Requirements Strong customer focus with a friendly and helpful attitude and the ability to work well with others. Ability to share IT knowledge and upskill/train staff in the use of IT systems and applications. Excellent communication skills with the ability to provide support through phone, email, Microsoft Teams and remote support tools. Experience working in a 1st/2nd line IT support or Service Desk role. Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Experience of Windows 11 administration and troubleshooting. Experience of using an IT Service Management (ITSM) or ticketing system. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently. Resilient and able to work to tight deadlines, manage competing priorities and perform in a pressured environment. A reliable internet connection and the ability to live within a commutable distance to the office, as on-site attendance may be required at short notice. Responsibilities Manage incidents, service requests and enquiries through our Service Desk system, ensuring tickets are updated, prioritised and resolved in line with agreed service levels. Respond to and log incidents, service requests and enquiries, providing first and second line support for staff across our ICT systems and services. Investigate anomalies with key applications and work with suppliers to identify and resolve issues. Administer user accounts, groups and MFA through Microsoft Entra ID and Microsoft 365 Admin Centre. Support Microsoft 365, SharePoint, Teams, Citrix, cloud-based business applications, Android and iOS mobile devices, and endpoint management solutions. Ensure starters are created with the correct security access to our network and applications, and deactivate leavers while managing their data before access is removed. Provide advice and user training on system processes, including IT induction training for all new starters. Collate and maintain system documentation such as asset registers, license registers, network diagrams and applications documentation. Build, deploy and maintain laptops and mobile devices, ensuring they remain secure, patched and compliant with our organisational standards. Technologies Android Citrix Cloud ICT Support ITSM Microsoft 365 Mobile Network Security SharePoint Windows iOS Office 365 Hardware More Our organization supports over 5,000 homes and operates on a hybrid basis with occasional site visits. This hands-on 1st/2nd line IT Service Desk Analyst role supports a broad range of ICT systems and services. The position is primarily home-based but requires regular office attendance for inductions, weekly floor-walking and operational needs. We offer 25 days annual leave, a health cash plan following probation, flexible working, and a Social Housing Pension Scheme.
Salary: £35,000 - 35,000 per year Requirements Previous experience in a 2nd line IT support, infrastructure support, or technical support role Strong troubleshooting and problem solving skills Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID administration Experience supporting Windows desktop and server technologies Exposure to Intune, AutoPilot, or endpoint management technologies Understanding of networking fundamentals including LAN/WAN, DNS, DHCP, and WiFi Excellent communication and customer service skills Experience working within an MSP, managed services, or multi customer environment is highly beneficial Azure or AWS exposure is desirable VMware or Hyper V virtualisation experience is desirable PowerShell scripting or automation experience is desirable ITIL awareness or certification is desirable Backup and recovery technology experience is desirable Experience supporting modern workplace or cloud first environments is desirable Responsibilities Deliver high quality 2nd line technical support across desktop, server, and cloud environments Troubleshoot and resolve hardware, software, and infrastructure related issues Support Microsoft 365, Active Directory, Entra ID, and endpoint management technologies Assist with device management, OS deployment, and enterprise MDM solutions Support Windows desktop and server environments Work closely with customers and internal teams to deliver excellent technical support and service outcomes Assist with customer onboarding, technical implementations, and infrastructure changes Take ownership of technical issues and see them through to resolution Maintain and improve technical documentation, support processes, and knowledge sharing Contribute to continuous service improvement initiatives Participate in an on call rota for out of hours support Technologies AWS Active Directory Azure Cloud Hardware Hyper V Support ITIL LAN Microsoft 365 PowerShell VMware Windows Office 365 More We are a growing and well established Managed Services Provider based in South Wales, offering a hybrid working arrangement in the Caerphilly area. We provide an excellent benefits package, training, and career development opportunities. This is a collaborative role within our expanding technical services team, supporting a range of public and private sector customers in a Microsoft focused environment with strong exposure to Microsoft 365, Intune, Entra ID, Azure based technologies, endpoint management, infrastructure support, and modern workplace solutions. The role includes participation in a paid on call rota.
21/06/2026
Full time
Salary: £35,000 - 35,000 per year Requirements Previous experience in a 2nd line IT support, infrastructure support, or technical support role Strong troubleshooting and problem solving skills Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID administration Experience supporting Windows desktop and server technologies Exposure to Intune, AutoPilot, or endpoint management technologies Understanding of networking fundamentals including LAN/WAN, DNS, DHCP, and WiFi Excellent communication and customer service skills Experience working within an MSP, managed services, or multi customer environment is highly beneficial Azure or AWS exposure is desirable VMware or Hyper V virtualisation experience is desirable PowerShell scripting or automation experience is desirable ITIL awareness or certification is desirable Backup and recovery technology experience is desirable Experience supporting modern workplace or cloud first environments is desirable Responsibilities Deliver high quality 2nd line technical support across desktop, server, and cloud environments Troubleshoot and resolve hardware, software, and infrastructure related issues Support Microsoft 365, Active Directory, Entra ID, and endpoint management technologies Assist with device management, OS deployment, and enterprise MDM solutions Support Windows desktop and server environments Work closely with customers and internal teams to deliver excellent technical support and service outcomes Assist with customer onboarding, technical implementations, and infrastructure changes Take ownership of technical issues and see them through to resolution Maintain and improve technical documentation, support processes, and knowledge sharing Contribute to continuous service improvement initiatives Participate in an on call rota for out of hours support Technologies AWS Active Directory Azure Cloud Hardware Hyper V Support ITIL LAN Microsoft 365 PowerShell VMware Windows Office 365 More We are a growing and well established Managed Services Provider based in South Wales, offering a hybrid working arrangement in the Caerphilly area. We provide an excellent benefits package, training, and career development opportunities. This is a collaborative role within our expanding technical services team, supporting a range of public and private sector customers in a Microsoft focused environment with strong exposure to Microsoft 365, Intune, Entra ID, Azure based technologies, endpoint management, infrastructure support, and modern workplace solutions. The role includes participation in a paid on call rota.
Sivara GmbH in Maidstone is seeking an experienced 2nd Line Support Analyst to join their internal IT team. The role involves providing 1st and 2nd line support for various hardware and software systems while ensuring smooth IT service operations across multiple sites. The ideal candidate will have hands-on experience in IT support, excellent problem-solving skills, and knowledge of MS Office, Azure, and Active Directory. This is a 2-month rolling contract with the possibility of transitioning to a permanent position.
21/06/2026
Full time
Sivara GmbH in Maidstone is seeking an experienced 2nd Line Support Analyst to join their internal IT team. The role involves providing 1st and 2nd line support for various hardware and software systems while ensuring smooth IT service operations across multiple sites. The ideal candidate will have hands-on experience in IT support, excellent problem-solving skills, and knowledge of MS Office, Azure, and Active Directory. This is a 2-month rolling contract with the possibility of transitioning to a permanent position.
Salary: £15,000 - 18,730 per year Requirements 2+ years experience in enterprise IT support Strong knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer-focused mindset Responsibilities Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Technologies Active Directory Azure Cloud GCP Support Linux Network SQL Windows More We are a technology client located in Knutsford, offering a 3-month contract with the potential to become permanent. We provide a competitive hourly rate of £15 - £18.73 (umbrella). As part of our team, you will have the opportunity to work with advanced technologies and contribute to delivering excellent customer outcomes.
21/06/2026
Full time
Salary: £15,000 - 18,730 per year Requirements 2+ years experience in enterprise IT support Strong knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer-focused mindset Responsibilities Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Technologies Active Directory Azure Cloud GCP Support Linux Network SQL Windows More We are a technology client located in Knutsford, offering a 3-month contract with the potential to become permanent. We provide a competitive hourly rate of £15 - £18.73 (umbrella). As part of our team, you will have the opportunity to work with advanced technologies and contribute to delivering excellent customer outcomes.
