Salary: £35,000 - 35,000 per year
Requirements
- Previous experience in a 2nd line IT support, infrastructure support, or technical support role
- Strong troubleshooting and problem solving skills
- Experience supporting Microsoft 365 environments
- Knowledge of Active Directory and Entra ID administration
- Experience supporting Windows desktop and server technologies
- Exposure to Intune, AutoPilot, or endpoint management technologies
- Understanding of networking fundamentals including LAN/WAN, DNS, DHCP, and WiFi
- Excellent communication and customer service skills
- Experience working within an MSP, managed services, or multi customer environment is highly beneficial
- Azure or AWS exposure is desirable
- VMware or Hyper V virtualisation experience is desirable
- PowerShell scripting or automation experience is desirable
- ITIL awareness or certification is desirable
- Backup and recovery technology experience is desirable
- Experience supporting modern workplace or cloud first environments is desirable
Responsibilities
- Deliver high quality 2nd line technical support across desktop, server, and cloud environments
- Troubleshoot and resolve hardware, software, and infrastructure related issues
- Support Microsoft 365, Active Directory, Entra ID, and endpoint management technologies
- Assist with device management, OS deployment, and enterprise MDM solutions
- Support Windows desktop and server environments
- Work closely with customers and internal teams to deliver excellent technical support and service outcomes
- Assist with customer onboarding, technical implementations, and infrastructure changes
- Take ownership of technical issues and see them through to resolution
- Maintain and improve technical documentation, support processes, and knowledge sharing
- Contribute to continuous service improvement initiatives
- Participate in an on call rota for out of hours support
Technologies
- AWS
- Active Directory
- Azure
- Cloud
- Hardware
- Hyper V
- Support
- ITIL
- LAN
- Microsoft 365
- PowerShell
- VMware
- Windows
- Office 365
More
We are a growing and well established Managed Services Provider based in South Wales, offering a hybrid working arrangement in the Caerphilly area. We provide an excellent benefits package, training, and career development opportunities. This is a collaborative role within our expanding technical services team, supporting a range of public and private sector customers in a Microsoft focused environment with strong exposure to Microsoft 365, Intune, Entra ID, Azure based technologies, endpoint management, infrastructure support, and modern workplace solutions. The role includes participation in a paid on call rota.