Salary: £15,000 - 18,730 per year
Requirements
- 2+ years experience in enterprise IT support
- Strong knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory
- Experience with cloud platforms (Azure/GCP), containers, and scripting
- Comfortable working to SLAs with a customer-focused mindset
Responsibilities
- Resolve 1st/2nd line support tickets and escalations within SLAs
- Diagnose system, network, and performance issues using logs and monitoring tools
- Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems
- Escalate complex issues to Level 3 with clear documentation
- Communicate professionally with customers and internal teams
Technologies
- Active Directory
- Azure
- Cloud
- GCP
- Support
- Linux
- Network
- SQL
- Windows
More
We are a technology client located in Knutsford, offering a 3-month contract with the potential to become permanent. We provide a competitive hourly rate of £15 - £18.73 (umbrella). As part of our team, you will have the opportunity to work with advanced technologies and contribute to delivering excellent customer outcomes.