Job Title: Senior Business Systems Analyst Location: UK, Flexible + Hybrid Working Arrangement Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF70217 Shape the Future of Engineering Systems At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Business Systems Analyst at one of our UK sites, near major commutable towns. The role As a Senior Business Systems Analyst, you'll be at the heart of delivering innovative engineering software solutions that support critical defence and aerospace projects. This is a role where your expertise will make a tangible difference to our business, to society, and to your own career growth. Day-to-day, your work will ensure our systems run seamlessly, enabling teams to design, build, and maintain assets that protect national security. Analyse, design, and configure engineering software applications to meet business needs Provide 2nd and 3rd line support for engineering systems Deliver minor changes and contribute to project delivery within your specialist area Ensure compliance with application roadmaps and architecture Collaborate with internal stakeholders and technical teams to optimise solutions This role is full time, 37.5 hours per week and provides hybrid working arrangements with days in the onsite and days working from home. Essential experience of the Senior Business Systems Analyst Proven experience in managing and maintaining IT solutions Experience in using Asite - 3D BIM Toolset Basic knowledge of one or more of the following: Computer Aided Design (CAD) Product Lifecycle/Data Management Computer Aided Manufacturing (CAM) Design Analysis Integrated Logistic Support and Technical Publications Qualifications for the Business Systems Analyst IT or Engineering-related degree or equivalent qualification Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Baseline Personnel Security Standard (BPSS) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading - buy or sell up to one working week of annual leave Be Kind Day - one paid day a year for volunteering Flexible working options A dynamic working environment Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 10/06/2026
06/06/2026
Full time
Job Title: Senior Business Systems Analyst Location: UK, Flexible + Hybrid Working Arrangement Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF70217 Shape the Future of Engineering Systems At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Business Systems Analyst at one of our UK sites, near major commutable towns. The role As a Senior Business Systems Analyst, you'll be at the heart of delivering innovative engineering software solutions that support critical defence and aerospace projects. This is a role where your expertise will make a tangible difference to our business, to society, and to your own career growth. Day-to-day, your work will ensure our systems run seamlessly, enabling teams to design, build, and maintain assets that protect national security. Analyse, design, and configure engineering software applications to meet business needs Provide 2nd and 3rd line support for engineering systems Deliver minor changes and contribute to project delivery within your specialist area Ensure compliance with application roadmaps and architecture Collaborate with internal stakeholders and technical teams to optimise solutions This role is full time, 37.5 hours per week and provides hybrid working arrangements with days in the onsite and days working from home. Essential experience of the Senior Business Systems Analyst Proven experience in managing and maintaining IT solutions Experience in using Asite - 3D BIM Toolset Basic knowledge of one or more of the following: Computer Aided Design (CAD) Product Lifecycle/Data Management Computer Aided Manufacturing (CAM) Design Analysis Integrated Logistic Support and Technical Publications Qualifications for the Business Systems Analyst IT or Engineering-related degree or equivalent qualification Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Baseline Personnel Security Standard (BPSS) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading - buy or sell up to one working week of annual leave Be Kind Day - one paid day a year for volunteering Flexible working options A dynamic working environment Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 10/06/2026
An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package
06/06/2026
Full time
An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package
We're looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT. You'll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project focused role over time. Full Time Sheffield, South Yorkshire Job summary We're a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we're not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We've built a culture that's playful, people first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session. Key responsibilities Your day to day will include: Providing 1st line technical support via phone, email, and remote tools Logging and managing support tickets in our helpdesk system Troubleshooting hardware, software, and network issues Setting up and configuring desktops, laptops, printers, and mobile devices Installing and maintaining Microsoft 365 apps and user accounts Managing password resets, permissions, and access control Assisting with basic network and connectivity troubleshooting Escalating complex issues to 2nd Line Engineers when needed and learning from them! Documenting fixes and contributing to our internal knowledge base Delivering excellent customer service every time What kind of person we are looking for Some experience in an IT support role, helpdesk, or MSP environment Familiarity with: Microsoft 365 administration Windows 10/11 and common desktop applications Basic networking (DNS, DHCP, IP addressing, Wi Fi troubleshooting) A genuine passion for tech and helping people Excellent telephone manner De escalation tactics or happy to learn for the disgruntled customers A problem solving mindset and eagerness to learn new things Excellent communication skills and a customer first attitude A full clean UK driving licence as you may occasionally visit client sites Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis. What we will offer you EOTM & 'Special Mention' bonus Annual performance bonus 20 holiday days + bank hols 1 Week Christmas shutdown Extra day off for your birthday Tenure based holiday accrualFree On site parking Regular team socials Use of company vehicle Cycle to work scheme Free gym membership Free eye test Better book club membership Company pension scheme We're a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own - so creating a positive, fun, and supportive culture really matters to us. If you're a motivated IT professional who enjoys hands on work, client interaction, and being part of a growing, fun loving team, we'd love to hear from you. If you're someone who enjoys rolling up your sleeves and taking ownership, you'll fit right in. Apply now and let's talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.
05/06/2026
Full time
We're looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT. You'll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project focused role over time. Full Time Sheffield, South Yorkshire Job summary We're a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we're not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We've built a culture that's playful, people first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session. Key responsibilities Your day to day will include: Providing 1st line technical support via phone, email, and remote tools Logging and managing support tickets in our helpdesk system Troubleshooting hardware, software, and network issues Setting up and configuring desktops, laptops, printers, and mobile devices Installing and maintaining Microsoft 365 apps and user accounts Managing password resets, permissions, and access control Assisting with basic network and connectivity troubleshooting Escalating complex issues to 2nd Line Engineers when needed and learning from them! Documenting fixes and contributing to our internal knowledge base Delivering excellent customer service every time What kind of person we are looking for Some experience in an IT support role, helpdesk, or MSP environment Familiarity with: Microsoft 365 administration Windows 10/11 and common desktop applications Basic networking (DNS, DHCP, IP addressing, Wi Fi troubleshooting) A genuine passion for tech and helping people Excellent telephone manner De escalation tactics or happy to learn for the disgruntled customers A problem solving mindset and eagerness to learn new things Excellent communication skills and a customer first attitude A full clean UK driving licence as you may occasionally visit client sites Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis. What we will offer you EOTM & 'Special Mention' bonus Annual performance bonus 20 holiday days + bank hols 1 Week Christmas shutdown Extra day off for your birthday Tenure based holiday accrualFree On site parking Regular team socials Use of company vehicle Cycle to work scheme Free gym membership Free eye test Better book club membership Company pension scheme We're a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own - so creating a positive, fun, and supportive culture really matters to us. If you're a motivated IT professional who enjoys hands on work, client interaction, and being part of a growing, fun loving team, we'd love to hear from you. If you're someone who enjoys rolling up your sleeves and taking ownership, you'll fit right in. Apply now and let's talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required. Salary £32,000 £36,000 per annum depending on experience. Contract Full Time, Permanent. Benefits 32 days annual leave inclusive of Bank Holidays. Pension scheme. Free car park. Ongoing training and certification support. Opportunity to work with diverse technologies and clients. Friendly, collaborative team environment. Career progression as the company grows. About us BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we're looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients' infrastructure and delivering high quality technical solutions. Job Role As a 2nd / 3rd Line Support Engineer at BrightSkye, you'll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You'll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You'll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on call rota (where applicable) to ensure high service availability. Knowledge, Skills & Experience Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on call rota. A full driving licence. Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider.
05/06/2026
Full time
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required. Salary £32,000 £36,000 per annum depending on experience. Contract Full Time, Permanent. Benefits 32 days annual leave inclusive of Bank Holidays. Pension scheme. Free car park. Ongoing training and certification support. Opportunity to work with diverse technologies and clients. Friendly, collaborative team environment. Career progression as the company grows. About us BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we're looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients' infrastructure and delivering high quality technical solutions. Job Role As a 2nd / 3rd Line Support Engineer at BrightSkye, you'll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You'll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You'll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on call rota (where applicable) to ensure high service availability. Knowledge, Skills & Experience Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on call rota. A full driving licence. Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider.
Cloud Support Engineer Fixed Term Contract until April 2027 Immediate Start Up to £45,000 2-3 a week in North Manchester I'm currently working with a highly respected ISP/MSP business that is looking to bring in an experienced Cloud Support Engineer on a fixed term basis through to April 2027. This is a fantastic opportunity to join a technically strong cloud infrastructure team during a significant platform transformation project. You'll play a key role supporting a VMware based cloud environment and a range of hosted infrastructure and cloud services, troubleshooting complex technical issues and ensuring customers receive a high standard of support. This is a hands on role suited to someone who enjoys working across Microsoft and Linux technologies within virtualised environments. Required Skills & Experience Strong experience supporting Windows Server 2012 and above Good understanding of Microsoft Exchange, IIS, Active Directory and Microsoft 365 Experience using PowerShell to administer and support customer environments Experience with VMware based infrastructure and virtualisation technologies Experience managing and maintaining Veeam backup solutions Knowledge of Linux administration, including shell commands and basic scripting Strong troubleshooting and customer facing support skills What's on Offer? Immediate start available FTC Salary up to £45,000 1 stage interview Opportunity to work within a large scale cloud infrastructure environment Exposure to a major cloud migration programme Collaborative and highly technical team environment Potential route into a permanent position following completion of the contract If you're an experienced 2nd Line or Cloud Support Engineer looking for your next challenge and available to start at short notice, apply now.
05/06/2026
Full time
Cloud Support Engineer Fixed Term Contract until April 2027 Immediate Start Up to £45,000 2-3 a week in North Manchester I'm currently working with a highly respected ISP/MSP business that is looking to bring in an experienced Cloud Support Engineer on a fixed term basis through to April 2027. This is a fantastic opportunity to join a technically strong cloud infrastructure team during a significant platform transformation project. You'll play a key role supporting a VMware based cloud environment and a range of hosted infrastructure and cloud services, troubleshooting complex technical issues and ensuring customers receive a high standard of support. This is a hands on role suited to someone who enjoys working across Microsoft and Linux technologies within virtualised environments. Required Skills & Experience Strong experience supporting Windows Server 2012 and above Good understanding of Microsoft Exchange, IIS, Active Directory and Microsoft 365 Experience using PowerShell to administer and support customer environments Experience with VMware based infrastructure and virtualisation technologies Experience managing and maintaining Veeam backup solutions Knowledge of Linux administration, including shell commands and basic scripting Strong troubleshooting and customer facing support skills What's on Offer? Immediate start available FTC Salary up to £45,000 1 stage interview Opportunity to work within a large scale cloud infrastructure environment Exposure to a major cloud migration programme Collaborative and highly technical team environment Potential route into a permanent position following completion of the contract If you're an experienced 2nd Line or Cloud Support Engineer looking for your next challenge and available to start at short notice, apply now.
IT Service Desk Administrator (Chewton Mendip - Hybrid) Salary: £28,000 - £32,000 per annum, plus progression, holiday, travel, pension and training. Location: Chewton Mendip - hybrid (remote & office near Bath). Responsibilities: Provide 1st line and some 2nd line support to a variety of businesses. Assist with quoting, invoicing and other administrative tasks. Work with Office 365, Active Directory and Freshworks. Qualifications: Experience in service desk or IT support. Proficient with Windows (desktop and server), Office 365 and Active Directory. We are an equal opportunities company and welcome applications from all suitable candidates. Inside Sales Executive - SaaS (Remote UK) Salary: £35,000 base + OTE (approx £60,000) plus progression, pension. Location: United Kingdom - remote. Key Responsibilities: Proactively prospect and qualify new leads across architecture, engineering and construction. Drive high volume outbound activity to build a strong pipeline. Collaborate with marketing on inbound conversion and with technical teams on solution fit. Required Experience: Proven success in SaaS or IT sales with outbound prospecting and pipeline creation. Commercial understanding of solution led sales cycles, ideally in construction, engineering or manufacturing. Resilience and structure in high activity environments, with focus on targets and revenue. We are an equal opportunities company and welcome applications from all suitable candidates. Level 1 Cyber Security Analyst - LA International Computer Consultants Ltd Salary: Competitively based on experience, with 10 month contract. Location: Bracknell Forest, United Kingdom - permanent. Key Responsibilities: Monitor SIEM tooling to identify potential security threats. Perform initial investigation, triage of alerts and escalation per defined processes. Oversee shift activities, identify and report tool faults, support continuous monitoring. Follow incident management processes for timely response. Skills & Experience: Experience in cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge of enterprise IT (networks, servers). Ability to lead during shift environment and communicate across technical teams. We welcome applications from all individuals, regardless of background or identity. Hybrid Project Manager / Business Analyst - Client Onboarding (Contract) Location: Real Staffing, London - Permanent (contract duration unspecified). Key Responsibilities: Support, maintain and optimise a large scale enterprise campus network environment. Troubleshoot and resolve network incidents across wired and wireless infrastructure. Collaborate with internal IT and Cyber Security teams for security compliance. Manage core, distribution and access layer networks; assist with upgrades and transformation initiatives. Monitor network performance and ensure high availability. We are an equal opportunities employer and encourage applications from candidates who may not meet every listed requirement. Lead Software Engineer - Winchester (Hybrid) Salary: £75,000 - £85,000 per annum, plus private healthcare, enhanced pension, 4 days per week in office. Location: Winchester - hybrid (onsite and remote). Key Responsibilities: Lead technical direction of a TypeScript based microservices platform on Linux. Develop a large Angular enterprise application for real time dashboards. Design and optimise data models across PostgreSQL, MongoDB, Elasticsearch and Redis. Own CI/CD pipelines and infrastructure across on prem, cloud and hybrid deployments (Kubernetes, Helm, Terraform, Ansible). Mentor onshore and offshore engineers and set technical standards. Required Experience: Strong background in building distributed, microservices based systems. Commercial experience with TypeScript (backend) and Angular (frontend). Experience with multiple databases in performance critical systems. Comfortable operating in Linux heavy, security constrained environments. DevSecOps mindset with CI/CD and IaC exposure. Confidence in influencing technical direction within senior engineering teams. We are an equal opportunities company and welcome applications from all suitable candidates. IT Technician - Hydrachem (Billingshurst, West Sussex) Salary: £27,500 - £32,500 per annum. Location: Billingshurst, West Sussex - full time, permanent. About the Role: Onsite support for hardware, servers, cloud services, firewalls and security, while championing Microsoft 365, SharePoint and Power Apps. Also responsible for building a full onsite IT department. Key Responsibilities: Provide hands on IT support and troubleshooting. Manage servers, network, cloud services and firewalls. Support and train staff on Microsoft 365 and SharePoint. Develop skills in Power Apps and ERP systems. Build and grow the onsite IT team. Required Experience: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers and security. Excellent communication and teamwork skills. Why join us? Key part of a growing, innovative company. Diverse IT responsibilities. Opportunity to shape the onsite IT team. Health and wellbeing programme, free onsite parking. We are an equal opportunities employer. All data will be handled in accordance with GDPR requirements.
05/06/2026
Full time
IT Service Desk Administrator (Chewton Mendip - Hybrid) Salary: £28,000 - £32,000 per annum, plus progression, holiday, travel, pension and training. Location: Chewton Mendip - hybrid (remote & office near Bath). Responsibilities: Provide 1st line and some 2nd line support to a variety of businesses. Assist with quoting, invoicing and other administrative tasks. Work with Office 365, Active Directory and Freshworks. Qualifications: Experience in service desk or IT support. Proficient with Windows (desktop and server), Office 365 and Active Directory. We are an equal opportunities company and welcome applications from all suitable candidates. Inside Sales Executive - SaaS (Remote UK) Salary: £35,000 base + OTE (approx £60,000) plus progression, pension. Location: United Kingdom - remote. Key Responsibilities: Proactively prospect and qualify new leads across architecture, engineering and construction. Drive high volume outbound activity to build a strong pipeline. Collaborate with marketing on inbound conversion and with technical teams on solution fit. Required Experience: Proven success in SaaS or IT sales with outbound prospecting and pipeline creation. Commercial understanding of solution led sales cycles, ideally in construction, engineering or manufacturing. Resilience and structure in high activity environments, with focus on targets and revenue. We are an equal opportunities company and welcome applications from all suitable candidates. Level 1 Cyber Security Analyst - LA International Computer Consultants Ltd Salary: Competitively based on experience, with 10 month contract. Location: Bracknell Forest, United Kingdom - permanent. Key Responsibilities: Monitor SIEM tooling to identify potential security threats. Perform initial investigation, triage of alerts and escalation per defined processes. Oversee shift activities, identify and report tool faults, support continuous monitoring. Follow incident management processes for timely response. Skills & Experience: Experience in cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge of enterprise IT (networks, servers). Ability to lead during shift environment and communicate across technical teams. We welcome applications from all individuals, regardless of background or identity. Hybrid Project Manager / Business Analyst - Client Onboarding (Contract) Location: Real Staffing, London - Permanent (contract duration unspecified). Key Responsibilities: Support, maintain and optimise a large scale enterprise campus network environment. Troubleshoot and resolve network incidents across wired and wireless infrastructure. Collaborate with internal IT and Cyber Security teams for security compliance. Manage core, distribution and access layer networks; assist with upgrades and transformation initiatives. Monitor network performance and ensure high availability. We are an equal opportunities employer and encourage applications from candidates who may not meet every listed requirement. Lead Software Engineer - Winchester (Hybrid) Salary: £75,000 - £85,000 per annum, plus private healthcare, enhanced pension, 4 days per week in office. Location: Winchester - hybrid (onsite and remote). Key Responsibilities: Lead technical direction of a TypeScript based microservices platform on Linux. Develop a large Angular enterprise application for real time dashboards. Design and optimise data models across PostgreSQL, MongoDB, Elasticsearch and Redis. Own CI/CD pipelines and infrastructure across on prem, cloud and hybrid deployments (Kubernetes, Helm, Terraform, Ansible). Mentor onshore and offshore engineers and set technical standards. Required Experience: Strong background in building distributed, microservices based systems. Commercial experience with TypeScript (backend) and Angular (frontend). Experience with multiple databases in performance critical systems. Comfortable operating in Linux heavy, security constrained environments. DevSecOps mindset with CI/CD and IaC exposure. Confidence in influencing technical direction within senior engineering teams. We are an equal opportunities company and welcome applications from all suitable candidates. IT Technician - Hydrachem (Billingshurst, West Sussex) Salary: £27,500 - £32,500 per annum. Location: Billingshurst, West Sussex - full time, permanent. About the Role: Onsite support for hardware, servers, cloud services, firewalls and security, while championing Microsoft 365, SharePoint and Power Apps. Also responsible for building a full onsite IT department. Key Responsibilities: Provide hands on IT support and troubleshooting. Manage servers, network, cloud services and firewalls. Support and train staff on Microsoft 365 and SharePoint. Develop skills in Power Apps and ERP systems. Build and grow the onsite IT team. Required Experience: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers and security. Excellent communication and teamwork skills. Why join us? Key part of a growing, innovative company. Diverse IT responsibilities. Opportunity to shape the onsite IT team. Health and wellbeing programme, free onsite parking. We are an equal opportunities employer. All data will be handled in accordance with GDPR requirements.
T2M are currently working with an award-winning managed service provider who recently won another contract. They are looking to build a new security cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects. A long established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting IT services, deploying cloud infrastructure, and managing security, communications and much more. Up to £35k Permanent, Hybrid 1 2 days a week Sponsorship will not be considered for this role You must have active security clearance or be eligible for security clearance for this role What are we looking for? To be successful as a 2nd Line Engineer, you will have the following skills and experience: You'll have experience working in a security cleared environment, either with active SC or having previously been through the security vetting process. Be a broadly skilled engineer with experience working in a busy support desk as a point of escalation for first line. Ideally, you'll have experience working with an external EUC/1st line support team and can extract context for ticket resolution from technical and non technical users, using remote monitoring tools to understand, evaluate and solve technical tickets. What can you expect? A solid team can make or break delivery. If you are looking for a team that will push you to grow and have you back when things get tough, this role is going to tick all your boxes. They've more than doubled their seat count in the last 6 months, won another MOD contract and have a track record in delivery across mid market and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You'll be someone who is excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports. T2M Resourcing is an equal opportunities employer.
05/06/2026
Full time
T2M are currently working with an award-winning managed service provider who recently won another contract. They are looking to build a new security cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects. A long established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting IT services, deploying cloud infrastructure, and managing security, communications and much more. Up to £35k Permanent, Hybrid 1 2 days a week Sponsorship will not be considered for this role You must have active security clearance or be eligible for security clearance for this role What are we looking for? To be successful as a 2nd Line Engineer, you will have the following skills and experience: You'll have experience working in a security cleared environment, either with active SC or having previously been through the security vetting process. Be a broadly skilled engineer with experience working in a busy support desk as a point of escalation for first line. Ideally, you'll have experience working with an external EUC/1st line support team and can extract context for ticket resolution from technical and non technical users, using remote monitoring tools to understand, evaluate and solve technical tickets. What can you expect? A solid team can make or break delivery. If you are looking for a team that will push you to grow and have you back when things get tough, this role is going to tick all your boxes. They've more than doubled their seat count in the last 6 months, won another MOD contract and have a track record in delivery across mid market and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You'll be someone who is excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports. T2M Resourcing is an equal opportunities employer.
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more. We're creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers. We are looking for a hands-on and technically skilled 2nd Line IT Engineer with strong Network Engineering experience to keep Fuse running at full speed. You will own the day-to-end technical environment across two office locations, ensuring our networks, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment, and is comfortable owning issues end-to-end, from conferencing hardware to a firewall policy change. Responsibilities You will manage the networks, on-site infrastructure and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to design, deploy, secure and support our environment. Work across our London based offices, external sites and our growing cloud presence Administer, manage and update our office networks, firewalls and internet related infrastructure. Build and maintain our on-premise servers and storage infrastructure Own all office hardware problems: laptops, meeting room AV and printers Provide 2nd line support and assist in onboard/offboard staff Proven 2nd line IT experience with network engineering responsibilities Cisco networking experience with a CCNA (or equivalent) Hands on experience configuring and managing FortiGate firewalls Strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi Fi) Confident supporting on site servers and end user hardware (Windows/macOS) Desirable Experience supporting IT in a SaaS environment AWS cloud experience Additional networking or security certifications (e.g. CCNP, Fortinet NSE) Biannual bonus scheme Fully expensed tech to match your needs Paid annual leave Breakfast and dinner allowance for office based employees
05/06/2026
Full time
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more. We're creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers. We are looking for a hands-on and technically skilled 2nd Line IT Engineer with strong Network Engineering experience to keep Fuse running at full speed. You will own the day-to-end technical environment across two office locations, ensuring our networks, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment, and is comfortable owning issues end-to-end, from conferencing hardware to a firewall policy change. Responsibilities You will manage the networks, on-site infrastructure and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to design, deploy, secure and support our environment. Work across our London based offices, external sites and our growing cloud presence Administer, manage and update our office networks, firewalls and internet related infrastructure. Build and maintain our on-premise servers and storage infrastructure Own all office hardware problems: laptops, meeting room AV and printers Provide 2nd line support and assist in onboard/offboard staff Proven 2nd line IT experience with network engineering responsibilities Cisco networking experience with a CCNA (or equivalent) Hands on experience configuring and managing FortiGate firewalls Strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi Fi) Confident supporting on site servers and end user hardware (Windows/macOS) Desirable Experience supporting IT in a SaaS environment AWS cloud experience Additional networking or security certifications (e.g. CCNP, Fortinet NSE) Biannual bonus scheme Fully expensed tech to match your needs Paid annual leave Breakfast and dinner allowance for office based employees
Software Support and Development Engineer page is loaded Software Support and Development Engineerlocations: Banbury, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.# We offer: About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact. Learn more here about Dematic's Software - # Tasks and Qualifications: Key Responsibilities: Delivering 2nd line support services for both new and long-term existing customers. Carrying out software support including documentation of incoming service cases including a description of solutions. Collaborate with functional departments on software projects and provide insightful feedback. Support international project commissioning and after-go-live support. Service support for existing customers. Provide software development for WCS, MFC and OFS systems (PTL, PbV). Handle change request processing for existing customers. Qualifications & Experience: Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges. Experience with software architectures and software development in Java. Knowledge of Warehouse Management/Execution systems would be beneficial to the role. Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges. Experience within a similar 2nd line IT or Software support function. Experience in Java software development. Confident handling of databases (Oracle). Willingness to share 24/7 on-call duties with the team. Ability to travel when needed. Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
05/06/2026
Full time
Software Support and Development Engineer page is loaded Software Support and Development Engineerlocations: Banbury, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.# We offer: About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact. Learn more here about Dematic's Software - # Tasks and Qualifications: Key Responsibilities: Delivering 2nd line support services for both new and long-term existing customers. Carrying out software support including documentation of incoming service cases including a description of solutions. Collaborate with functional departments on software projects and provide insightful feedback. Support international project commissioning and after-go-live support. Service support for existing customers. Provide software development for WCS, MFC and OFS systems (PTL, PbV). Handle change request processing for existing customers. Qualifications & Experience: Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges. Experience with software architectures and software development in Java. Knowledge of Warehouse Management/Execution systems would be beneficial to the role. Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges. Experience within a similar 2nd line IT or Software support function. Experience in Java software development. Confident handling of databases (Oracle). Willingness to share 24/7 on-call duties with the team. Ability to travel when needed. Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Kion Group AG is looking for a Software Support and Development Engineer in Banbury, UK. This role involves providing 2nd line support to customers, documenting service cases, and collaborating on software projects. Ideal candidates should have excellent communication skills, experience in Java software development and database handling, as well as a willingness to share on-call duties. Join a pioneering team at Kion Group AG to enhance cutting-edge technology in intelligent supply chain solutions.
05/06/2026
Full time
Kion Group AG is looking for a Software Support and Development Engineer in Banbury, UK. This role involves providing 2nd line support to customers, documenting service cases, and collaborating on software projects. Ideal candidates should have excellent communication skills, experience in Java software development and database handling, as well as a willingness to share on-call duties. Join a pioneering team at Kion Group AG to enhance cutting-edge technology in intelligent supply chain solutions.
United Offshore Support GmbH
Aberdeen, Aberdeenshire
Overview United Offshore Support GmbH (UOS) is a leading global operator of sophisticated offshore support vessels specializing in the technical, crew and commercial management of high-powered anchor handling tug/supply (AHTS) vessels, large platform supply vessels (PSVs) and subsea vessels working in the offshore energy industry worldwide. Headquartered in Leer Germany, UOS has a growing office in Aberdeen and commercial management presence in London and Singapore. The on and offshore teams at UOS are highly experienced with a long track record of delivering safe and reliable operations to end clients in just about every offshore energy basin around the world. We are actively looking for a Infrastructure & Security Engineer to join our Team! This is a fixed-term position for a period of 2 years. The Infrastructure & Security Engineer is responsible for the high availability of core systems and infrastructure globally, capacity management, network and security management, coordinating IT projects across the IT estate in line with internal processes. Proactive infrastructure management to ensure the business maintains productivity. In addition, provides second and third line support for core infrastructure and related change/problem management tasks for the IT Service Desk. Responsibilities Sound knowledge of and adherence to the Business Management System (BMS) framework and governance. Proactive support of global IT infrastructure and applications. Technical advice, support and delivery on projects for all locations including vessels. Management, administration and proactive monitoring of our Security/Network systems. Engage with the business systems team, projects and the wider business to ensure IT services are meeting the needs. Provide IT change management oversight, including review and approval of system changes. Ensure timely investigation and closure of any action related to incidents during network and security incidents. Capacity management and planning. Infrastructure design and refresh, managing planned preventive maintenance. Ensure internal / external customer focus is maintained. 2nd/3rd line Service desk support and act as an escalation point for the Service Desk team. Responsible for documentation of policies related to infrastructure and security. Development of communication schedule to keep stakeholders informed of progress and impact of infrastructure changes. Security familiarisation campaigns conducted and managed for entire work force. Actively supporting continuous improvement and operational excellence across the organization. Vessel visits and support where required. Qualifications Educated to Degree level in Computer Networking/Cyber Security or relevant experience. Strong IP networking skills. Experience working in Cyber Security. Strong written and verbal communication skills. Team-oriented and customer-oriented approach. Able to prioritize and manage time effectively. Experienced in working with different cultures and backgrounds. Excellent verbal and written communication skills in English. German is a great plus. Our Commitment Flexible working hours and home office options. A long-term perspective and career development opportunities. Employee Benefits, e.g. welfare initiatives, team events, bike-leasing and others. Working in an international team. Ready for a new challenge in a dynamic, global environment? If so, you've come to the right place! Join us at UOS and be part of something exciting. Due to the high volume of applications received, we regret that we may not be able to respond to every applicant individually. Please note that only candidates based in the specified location or within a reasonable commuting distance will be considered for this role.
05/06/2026
Full time
Overview United Offshore Support GmbH (UOS) is a leading global operator of sophisticated offshore support vessels specializing in the technical, crew and commercial management of high-powered anchor handling tug/supply (AHTS) vessels, large platform supply vessels (PSVs) and subsea vessels working in the offshore energy industry worldwide. Headquartered in Leer Germany, UOS has a growing office in Aberdeen and commercial management presence in London and Singapore. The on and offshore teams at UOS are highly experienced with a long track record of delivering safe and reliable operations to end clients in just about every offshore energy basin around the world. We are actively looking for a Infrastructure & Security Engineer to join our Team! This is a fixed-term position for a period of 2 years. The Infrastructure & Security Engineer is responsible for the high availability of core systems and infrastructure globally, capacity management, network and security management, coordinating IT projects across the IT estate in line with internal processes. Proactive infrastructure management to ensure the business maintains productivity. In addition, provides second and third line support for core infrastructure and related change/problem management tasks for the IT Service Desk. Responsibilities Sound knowledge of and adherence to the Business Management System (BMS) framework and governance. Proactive support of global IT infrastructure and applications. Technical advice, support and delivery on projects for all locations including vessels. Management, administration and proactive monitoring of our Security/Network systems. Engage with the business systems team, projects and the wider business to ensure IT services are meeting the needs. Provide IT change management oversight, including review and approval of system changes. Ensure timely investigation and closure of any action related to incidents during network and security incidents. Capacity management and planning. Infrastructure design and refresh, managing planned preventive maintenance. Ensure internal / external customer focus is maintained. 2nd/3rd line Service desk support and act as an escalation point for the Service Desk team. Responsible for documentation of policies related to infrastructure and security. Development of communication schedule to keep stakeholders informed of progress and impact of infrastructure changes. Security familiarisation campaigns conducted and managed for entire work force. Actively supporting continuous improvement and operational excellence across the organization. Vessel visits and support where required. Qualifications Educated to Degree level in Computer Networking/Cyber Security or relevant experience. Strong IP networking skills. Experience working in Cyber Security. Strong written and verbal communication skills. Team-oriented and customer-oriented approach. Able to prioritize and manage time effectively. Experienced in working with different cultures and backgrounds. Excellent verbal and written communication skills in English. German is a great plus. Our Commitment Flexible working hours and home office options. A long-term perspective and career development opportunities. Employee Benefits, e.g. welfare initiatives, team events, bike-leasing and others. Working in an international team. Ready for a new challenge in a dynamic, global environment? If so, you've come to the right place! Join us at UOS and be part of something exciting. Due to the high volume of applications received, we regret that we may not be able to respond to every applicant individually. Please note that only candidates based in the specified location or within a reasonable commuting distance will be considered for this role.
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more. We're creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers. We are looking for a hands-on and technically skilled 2nd Line IT Engineer with strong Network Engineering experience to keep Fuse running at full speed. You will own the day-to-end technical environment across two office locations, ensuring our networks, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment, and is comfortable owning issues end-to-end, from conferencing hardware to a firewall policy change. Responsibilities You will manage the networks, on-site infrastructure and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to design, deploy, secure and support our environment. Work across our London based offices, external sites and our growing cloud presence Administer, manage and update our office networks, firewalls and internet related infrastructure. Build and maintain our on-premise servers and storage infrastructure Own all office hardware problems: laptops, meeting room AV and printers Provide 2nd line support and assist in onboard/offboard staff Proven 2nd line IT experience with network engineering responsibilities Cisco networking experience with a CCNA (or equivalent) Hands on experience configuring and managing FortiGate firewalls Strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi Fi) Confident supporting on site servers and end user hardware (Windows/macOS) Desirable Experience supporting IT in a SaaS environment AWS cloud experience Additional networking or security certifications (e.g. CCNP, Fortinet NSE) Biannual bonus scheme Fully expensed tech to match your needs Paid annual leave Breakfast and dinner allowance for office based employees
05/06/2026
Full time
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more. We're creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers. We are looking for a hands-on and technically skilled 2nd Line IT Engineer with strong Network Engineering experience to keep Fuse running at full speed. You will own the day-to-end technical environment across two office locations, ensuring our networks, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment, and is comfortable owning issues end-to-end, from conferencing hardware to a firewall policy change. Responsibilities You will manage the networks, on-site infrastructure and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to design, deploy, secure and support our environment. Work across our London based offices, external sites and our growing cloud presence Administer, manage and update our office networks, firewalls and internet related infrastructure. Build and maintain our on-premise servers and storage infrastructure Own all office hardware problems: laptops, meeting room AV and printers Provide 2nd line support and assist in onboard/offboard staff Proven 2nd line IT experience with network engineering responsibilities Cisco networking experience with a CCNA (or equivalent) Hands on experience configuring and managing FortiGate firewalls Strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi Fi) Confident supporting on site servers and end user hardware (Windows/macOS) Desirable Experience supporting IT in a SaaS environment AWS cloud experience Additional networking or security certifications (e.g. CCNP, Fortinet NSE) Biannual bonus scheme Fully expensed tech to match your needs Paid annual leave Breakfast and dinner allowance for office based employees
2nd Line Wintel Engineer Onsite in Stevenage £40,000 - 44,000 per annum + benefits package High level security clearance As a 2nd Line WINTEL Engineer, you will support and maintain Windows infrastructure in a secure environment, handling customer requests, building and deploying Servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting with testing and projects, and proactively identifying and escalating risks or issues. We're looking for someone with strong technical knowledge and a proactive mindset. Ideal candidates will have experience with: Windows Server 2016, 2019, and 2022 Active Directory, DNS, and WSUS VMware virtualisation Backup technologies (NetApp SAN and Cohesity) Microsoft System Center Operations Scripting and automation Previous experience in a similar 2nd line or infrastructure support role is highly desirable. If you are interested in hearing more about this role, apply now or email your CV to me at (see below)
05/06/2026
Full time
2nd Line Wintel Engineer Onsite in Stevenage £40,000 - 44,000 per annum + benefits package High level security clearance As a 2nd Line WINTEL Engineer, you will support and maintain Windows infrastructure in a secure environment, handling customer requests, building and deploying Servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting with testing and projects, and proactively identifying and escalating risks or issues. We're looking for someone with strong technical knowledge and a proactive mindset. Ideal candidates will have experience with: Windows Server 2016, 2019, and 2022 Active Directory, DNS, and WSUS VMware virtualisation Backup technologies (NetApp SAN and Cohesity) Microsoft System Center Operations Scripting and automation Previous experience in a similar 2nd line or infrastructure support role is highly desirable. If you are interested in hearing more about this role, apply now or email your CV to me at (see below)
Salary for this Role: From £73,000 - £82,000 with benefits, subject to skills and experience. Job Title: HPC Operations Lead Reports to: John OLoughlin Closing Date: 01/Feb/.59 GMT Job Description: Job Title: HPC Operations Lead Details of the role: Reports to: Head of Research Computing Platforms Working pattern: Monday - Friday: This is a full time permanent hybrid role(at least 3 days a week in office after probation) on Crick terms and conditions of employment. Salary: From £73,000 - £82,000 with benefits, subject to skills and experience Application closing date : 2nd of February at 11.59pmThe Francis Crick Institute is Europe's largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We've removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy. About the role We are looking for a collaborative HPC Operations Lead to play a pivotal role in shaping the future of research computing at the Crick.As HPC Operations Lead, you will join our Research Computing Platforms/HPC team, reporting directly to the Head of Research Computing Platforms. This is a highly collaborative position where you'll work closely with scientists across the Institute, other Science Technology Platforms, and the wider Information Technology Office to ensure our platforms and services meet the evolving needs of the scientific community.You will take ownership of the operational effectiveness of the team, driving the smooth running and continual improvement of services, overseeing the HPC service desk to ensure timely resolution of incidents, and designing and delivering training courses. You will also deputise for the Head of Research Computing Platforms, taking on wider managerial responsibilities as required.You will be expected to bring prior leadership experience and the ability to communicate effectively with stakeholders across the organisation. You must be able to translate technical language into clear, accessible terms, ensuring that complex information is understoodThis is an exciting opportunity for someone with strong technical expertise, a collaborative mindset, and the confidence to lead both people and platforms in a progressive research environment. What you will be doing You will: Understand the scientific and research requirements of the Crick's scientific programmes to advise and deliver platforms and services appropriate to their needs. Technical lead on the design, implementation, operation of research data storage services for access by researchers and instruments inside the Crick and for external collaborations. Work with the Head of Research Computing Platforms and the wider Scientific Computing function to define a technology vision and roadmap for storage systems Ensure Research Computing Platforms is a user-facing service through the delivery of an engaged and supportive HPC service desk Serve as incident manager for Research Computing Platforms in response to unplanned service outage Work collaboratively across ITO teams including Architecture, Security and Helpdesk in the delivery and operational management of research platforms and services. About you You will have: Experience of leading on the design, maintenance and optimisation of petabyte scale high performance storage systems. Experience of leading on the operation and management of high-performance compute clusters. Ability to manage complex services and projects effectively and efficiently with minimal supervision, a finite pool of resource, and against deadlines. Excellent interpersonal and communication skills, and demonstrable ability to work collaboratively and flexibly as part of a deeply technical engineering team, while still able to work directly with stakeholders to focus on research/business outcomes. Previous experience of working in a biomedical research environment (Desirable) Additional domain technology expertise such as automation and data-centre networking (Desirable) Essential Criteria About Working at the Crick Our values Everyone who works at the Crick has a valuable role to play in advancing the Crick's mission and shaping our culture We are bold . We make space for creative, dynamic and imaginative ideas and approaches. We're not afraid to do things differently. We are open . We're highly collaborative and interactive, and make sure our activities are visible to the outside world. We are collegial . We show respect for one another, work cooperatively and support the wider community.At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post)please email: the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development: Visas: Applicants for this role will be eligible for sponsorship to work in the UK Generous Leave : 28 days of annual leave, plus three additional days over Christmas and bank holidays. Pension Scheme : Defined contribution pension with employer contributions of up to 16%. Health & Well-being : 24/7 GP consultation services. Occupational health services and mental health support programs. Eye care vouchers and discounted healthcare plans. Work-Life Balance : Back-up care for dependents. Childcare support allowance. Annual leave purchase options. Crick Networks offering diverse groups' support, community and inclusive social events. Perks : Discounted gym memberships, bike-to-work scheme, and shopping discounts. Subsidised on-site restaurant and social spaces for team interaction. Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed. We reserve the right to withdraw this advert at any given time due to the number of applications received.
05/06/2026
Full time
Salary for this Role: From £73,000 - £82,000 with benefits, subject to skills and experience. Job Title: HPC Operations Lead Reports to: John OLoughlin Closing Date: 01/Feb/.59 GMT Job Description: Job Title: HPC Operations Lead Details of the role: Reports to: Head of Research Computing Platforms Working pattern: Monday - Friday: This is a full time permanent hybrid role(at least 3 days a week in office after probation) on Crick terms and conditions of employment. Salary: From £73,000 - £82,000 with benefits, subject to skills and experience Application closing date : 2nd of February at 11.59pmThe Francis Crick Institute is Europe's largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We've removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy. About the role We are looking for a collaborative HPC Operations Lead to play a pivotal role in shaping the future of research computing at the Crick.As HPC Operations Lead, you will join our Research Computing Platforms/HPC team, reporting directly to the Head of Research Computing Platforms. This is a highly collaborative position where you'll work closely with scientists across the Institute, other Science Technology Platforms, and the wider Information Technology Office to ensure our platforms and services meet the evolving needs of the scientific community.You will take ownership of the operational effectiveness of the team, driving the smooth running and continual improvement of services, overseeing the HPC service desk to ensure timely resolution of incidents, and designing and delivering training courses. You will also deputise for the Head of Research Computing Platforms, taking on wider managerial responsibilities as required.You will be expected to bring prior leadership experience and the ability to communicate effectively with stakeholders across the organisation. You must be able to translate technical language into clear, accessible terms, ensuring that complex information is understoodThis is an exciting opportunity for someone with strong technical expertise, a collaborative mindset, and the confidence to lead both people and platforms in a progressive research environment. What you will be doing You will: Understand the scientific and research requirements of the Crick's scientific programmes to advise and deliver platforms and services appropriate to their needs. Technical lead on the design, implementation, operation of research data storage services for access by researchers and instruments inside the Crick and for external collaborations. Work with the Head of Research Computing Platforms and the wider Scientific Computing function to define a technology vision and roadmap for storage systems Ensure Research Computing Platforms is a user-facing service through the delivery of an engaged and supportive HPC service desk Serve as incident manager for Research Computing Platforms in response to unplanned service outage Work collaboratively across ITO teams including Architecture, Security and Helpdesk in the delivery and operational management of research platforms and services. About you You will have: Experience of leading on the design, maintenance and optimisation of petabyte scale high performance storage systems. Experience of leading on the operation and management of high-performance compute clusters. Ability to manage complex services and projects effectively and efficiently with minimal supervision, a finite pool of resource, and against deadlines. Excellent interpersonal and communication skills, and demonstrable ability to work collaboratively and flexibly as part of a deeply technical engineering team, while still able to work directly with stakeholders to focus on research/business outcomes. Previous experience of working in a biomedical research environment (Desirable) Additional domain technology expertise such as automation and data-centre networking (Desirable) Essential Criteria About Working at the Crick Our values Everyone who works at the Crick has a valuable role to play in advancing the Crick's mission and shaping our culture We are bold . We make space for creative, dynamic and imaginative ideas and approaches. We're not afraid to do things differently. We are open . We're highly collaborative and interactive, and make sure our activities are visible to the outside world. We are collegial . We show respect for one another, work cooperatively and support the wider community.At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post)please email: the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development: Visas: Applicants for this role will be eligible for sponsorship to work in the UK Generous Leave : 28 days of annual leave, plus three additional days over Christmas and bank holidays. Pension Scheme : Defined contribution pension with employer contributions of up to 16%. Health & Well-being : 24/7 GP consultation services. Occupational health services and mental health support programs. Eye care vouchers and discounted healthcare plans. Work-Life Balance : Back-up care for dependents. Childcare support allowance. Annual leave purchase options. Crick Networks offering diverse groups' support, community and inclusive social events. Perks : Discounted gym memberships, bike-to-work scheme, and shopping discounts. Subsidised on-site restaurant and social spaces for team interaction. Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed. We reserve the right to withdraw this advert at any given time due to the number of applications received.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space. Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath taking skyline views across London. Fancy taking a closer look at our brand new hotel? Check out our socials: Please note the closing date for this role is Wednesday 22nd January Events website: Hilton London Metropole () Linkedin: A WORLD OF REWARDS Competitive annual salary ranging from £30,000 to £40,000 based on experience Smart uniform provided and laundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas Role Purpose The IT Coordinator supports the hotel's day to day technology operations-ensuring stable, secure and compliant systems for guests and Team Members. The role triages and resolves 1st/2nd line issues, co ordinates vendors and escalations, maintains asset and access records, and assists with property projects (rooms, conference spaces, restaurants/bars, back of house, and networking). The position is hands on, customer facing, and pivotal to exceptional guest service and operational uptime. Key Responsibilities Operational Support (Hotel IT) Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid meeting setups, AV liaison) including pre event tests and on the day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients. Provide friendly, timely 1st/2nd line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support guest facing technologies (Wi Fi captive portal, conference internet and elevate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing. Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation. Offer rapid response troubleshooting during peak event times, reducing the risk of disruptions. Support staff and operational systems within the Hotel Departments, including but not limited to POS, NoviCom, PDQ's, printers, office devices and back end systems used for event management. Maintain and monitor key hospitality systems (e.g., PMS/POS, back office apps, telephony, digital signage), working with vendors and Hilton support channels as required. Networks, Security & Compliance Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold information security practices: password hygiene, MFA, joiner mover leaver access, device encryption, secure disposal. Assist with GDPR and PCI DSS routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies. Support backup/restore procedures and disaster recovery drills; maintain evidence for audits. Asset, Vendor & Administration Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs. Raise and track tickets, POs and invoices; reconcile IT spend against budget lines. Co ordinate third party engineers (telecoms, Wi Fi, POS, TV/AV, door lock, CCTV) and escort as required. Produce simple SOPs, quick guides and training sessions for Team Members; capture FAQs and shift handovers. Projects & Continuous Improvement Support room and venue tech refreshes, refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Champion Hilton service culture and guest centric IT-minimising downtime during peak trading and events. Skills & Experience Essential Experience in IT service/support (hospitality, retail, venue, or similar multi site customer environment). Working knowledge of Windows 10/11, O365/M365, AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Hands on with PMS/POS or other line of business apps; confident troubleshooting end user hardware (laptops, printers, payment terminals, handhelds). Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure. Solid documentation discipline; accurate record keeping (assets, tickets, changes). Right to work in the UK and ability to cover early/late/on call on rotation. Desirable Hospitality stack exposure (e.g., OnQ, Micros/Oracle Simphony, HotSOS, IPTV, VingCard/Assa Abloy/Salto). Basic switching/Wi Fi administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wi Fi portals. Experience with MDM/Intune, imaging tools, and patch management. Familiarity with PCI DSS in hotels, GDPR controls, and penetration test remediation. ITIL Foundation or relevant certifications (CompTIA A+, Network+, Microsoft, Cisco/Meraki). Key Competencies Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions. Problem Solving: methodical troubleshooting; escalates early with full context. Ownership & Accountability: sees tasks through to closure; follows change and approval processes. Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities. Attention to Detail: tight on compliance, data handling, and documentation. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company .
05/06/2026
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space. Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath taking skyline views across London. Fancy taking a closer look at our brand new hotel? Check out our socials: Please note the closing date for this role is Wednesday 22nd January Events website: Hilton London Metropole () Linkedin: A WORLD OF REWARDS Competitive annual salary ranging from £30,000 to £40,000 based on experience Smart uniform provided and laundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas Role Purpose The IT Coordinator supports the hotel's day to day technology operations-ensuring stable, secure and compliant systems for guests and Team Members. The role triages and resolves 1st/2nd line issues, co ordinates vendors and escalations, maintains asset and access records, and assists with property projects (rooms, conference spaces, restaurants/bars, back of house, and networking). The position is hands on, customer facing, and pivotal to exceptional guest service and operational uptime. Key Responsibilities Operational Support (Hotel IT) Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid meeting setups, AV liaison) including pre event tests and on the day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients. Provide friendly, timely 1st/2nd line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support guest facing technologies (Wi Fi captive portal, conference internet and elevate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing. Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation. Offer rapid response troubleshooting during peak event times, reducing the risk of disruptions. Support staff and operational systems within the Hotel Departments, including but not limited to POS, NoviCom, PDQ's, printers, office devices and back end systems used for event management. Maintain and monitor key hospitality systems (e.g., PMS/POS, back office apps, telephony, digital signage), working with vendors and Hilton support channels as required. Networks, Security & Compliance Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold information security practices: password hygiene, MFA, joiner mover leaver access, device encryption, secure disposal. Assist with GDPR and PCI DSS routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies. Support backup/restore procedures and disaster recovery drills; maintain evidence for audits. Asset, Vendor & Administration Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs. Raise and track tickets, POs and invoices; reconcile IT spend against budget lines. Co ordinate third party engineers (telecoms, Wi Fi, POS, TV/AV, door lock, CCTV) and escort as required. Produce simple SOPs, quick guides and training sessions for Team Members; capture FAQs and shift handovers. Projects & Continuous Improvement Support room and venue tech refreshes, refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Champion Hilton service culture and guest centric IT-minimising downtime during peak trading and events. Skills & Experience Essential Experience in IT service/support (hospitality, retail, venue, or similar multi site customer environment). Working knowledge of Windows 10/11, O365/M365, AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Hands on with PMS/POS or other line of business apps; confident troubleshooting end user hardware (laptops, printers, payment terminals, handhelds). Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure. Solid documentation discipline; accurate record keeping (assets, tickets, changes). Right to work in the UK and ability to cover early/late/on call on rotation. Desirable Hospitality stack exposure (e.g., OnQ, Micros/Oracle Simphony, HotSOS, IPTV, VingCard/Assa Abloy/Salto). Basic switching/Wi Fi administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wi Fi portals. Experience with MDM/Intune, imaging tools, and patch management. Familiarity with PCI DSS in hotels, GDPR controls, and penetration test remediation. ITIL Foundation or relevant certifications (CompTIA A+, Network+, Microsoft, Cisco/Meraki). Key Competencies Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions. Problem Solving: methodical troubleshooting; escalates early with full context. Ownership & Accountability: sees tasks through to closure; follows change and approval processes. Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities. Attention to Detail: tight on compliance, data handling, and documentation. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company .
Overview Keep critical healthcare systems connected when it matters most. We're looking for a Network & Telecoms Engineer to design, run and evolve mission critical network, security and telephony infrastructure. You'll be a technical lead on projects, a go to expert for complex incidents, and a key part of keeping clinical systems online and secure 24/7. Responsibilities Design, maintain and improve large scale network, security and telephony systems Lead on new implementations and infrastructure projects Provide 2nd/3rd line support and take part in the on call rota Work closely with suppliers, project teams and senior stakeholders Champion ITIL best practice and high service standards Qualifications Strong experience in large network environments Deep knowledge of networking, security and telecoms Clear communication skills and a calm, customer focused mindset Relevant certifications (CCNA, ITIL Foundation essential) Rates depend on experience and client requirements
05/06/2026
Full time
Overview Keep critical healthcare systems connected when it matters most. We're looking for a Network & Telecoms Engineer to design, run and evolve mission critical network, security and telephony infrastructure. You'll be a technical lead on projects, a go to expert for complex incidents, and a key part of keeping clinical systems online and secure 24/7. Responsibilities Design, maintain and improve large scale network, security and telephony systems Lead on new implementations and infrastructure projects Provide 2nd/3rd line support and take part in the on call rota Work closely with suppliers, project teams and senior stakeholders Champion ITIL best practice and high service standards Qualifications Strong experience in large network environments Deep knowledge of networking, security and telecoms Clear communication skills and a calm, customer focused mindset Relevant certifications (CCNA, ITIL Foundation essential) Rates depend on experience and client requirements
IT Support Engineer with 1st and 2nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer. Covering a range of various duties from Desktop and Mobile support, to supporting our 150+ user base with 5 days a week onsite support with very limited to zero working from home, AV Support and other IT side desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Responsibilities Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London, Europe and Jordan (Middle East) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C Level and Heads of Departments) Technical Skills Required Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Know how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.
05/06/2026
Full time
IT Support Engineer with 1st and 2nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer. Covering a range of various duties from Desktop and Mobile support, to supporting our 150+ user base with 5 days a week onsite support with very limited to zero working from home, AV Support and other IT side desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Responsibilities Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London, Europe and Jordan (Middle East) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C Level and Heads of Departments) Technical Skills Required Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Know how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.
IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support to end users during system deployment/migration (User manual, user training) Global User Support Act as 2nd / 3rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.
05/06/2026
Full time
IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support to end users during system deployment/migration (User manual, user training) Global User Support Act as 2nd / 3rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
05/06/2026
Full time
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
05/06/2026
Full time
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
