Description Hello, we're Starling. We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. About the role Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams. In this role, you'll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It's very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC's in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. You also will: Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Help the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arrange collection of leavers hardware. Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly. Requirements Knowledge and experience of supporting either macOS or Windows is a must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Helping the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arranging collection of leavers hardware. Experience in operational support of suppliers and outsourced vendors is beneficial. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
07/07/2026
Full time
Description Hello, we're Starling. We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. About the role Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams. In this role, you'll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It's very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC's in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. You also will: Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Help the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arrange collection of leavers hardware. Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly. Requirements Knowledge and experience of supporting either macOS or Windows is a must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Helping the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arranging collection of leavers hardware. Experience in operational support of suppliers and outsourced vendors is beneficial. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: • UK Nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO s standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO s digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk: ). Applicants will not be discriminated against on the grounds of any protected characteristic or any other extraneous factor. How to apply. Please upload an up to date cv with a covering letter clearly setting out your suitability and interest in the role.
07/07/2026
Full time
Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: • UK Nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO s standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO s digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk: ). Applicants will not be discriminated against on the grounds of any protected characteristic or any other extraneous factor. How to apply. Please upload an up to date cv with a covering letter clearly setting out your suitability and interest in the role.
A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. Responsibilities include monitoring application systems, managing changes, and liaising with third-party suppliers. This position offers a competitive salary of £35K - £40K and benefits.
07/07/2026
Full time
A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. Responsibilities include monitoring application systems, managing changes, and liaising with third-party suppliers. This position offers a competitive salary of £35K - £40K and benefits.
Overview Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1st and 2nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. Responsibilities Provide 2nd and 3rd line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2nd/3rd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3rd party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability
07/07/2026
Full time
Overview Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1st and 2nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. Responsibilities Provide 2nd and 3rd line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2nd/3rd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3rd party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability
Our OEM Client based in Gaydon, is searching for a Systems Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Talented individuals with experience of real world system engineering experience (such as in the automotive, aerospace, defence or rail industry) that would like to shape the way we engineer our products and services in the future. Key Accountabilities and Responsibilities Develop and maintain systems engineering competence in the squad. Ensure the requirements authored are robust and meet quality standards by developing the process and methods. Gather end-user (system engineer) needs, wants and concerns. Maintain understanding of system engineering process, regulatory and legislative landscape. Work with business analysts and process experts to develop compliant and efficient processes. Identify key performance indicators and measures for system engineering processes. Work with domain product owners to identify inputs to product roadmaps for delivery of process, methods, tools, training, etc Guide domain product development (process, methods, tools, training, etc.) by supporting factory product owners and developers to understand system engineering principles and practices. Skills Required Previous experience as a System Engineering practitioner across the whole System Engineering lifecycle (in a complex electrical/electronic, software or mechatronic environment). Previous experience in application of System Engineering tools and techniques in the real world (preferably in the defence, aerospace, rail or automotive industry). Previous experience of influencing business mindset and complex process change. Significant experience of SE toolset for example, IBM DOORS, Rhapsody, Catia Magic, etc Extensive experience of requirements management practices in line with Systems Engineering processes. Real world experience of system engineering process and method development. Knowledge of system modelling, FMA, Cyber security, Functional safety practices. Education Required Engineering Degree preferably.
07/07/2026
Full time
Our OEM Client based in Gaydon, is searching for a Systems Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Talented individuals with experience of real world system engineering experience (such as in the automotive, aerospace, defence or rail industry) that would like to shape the way we engineer our products and services in the future. Key Accountabilities and Responsibilities Develop and maintain systems engineering competence in the squad. Ensure the requirements authored are robust and meet quality standards by developing the process and methods. Gather end-user (system engineer) needs, wants and concerns. Maintain understanding of system engineering process, regulatory and legislative landscape. Work with business analysts and process experts to develop compliant and efficient processes. Identify key performance indicators and measures for system engineering processes. Work with domain product owners to identify inputs to product roadmaps for delivery of process, methods, tools, training, etc Guide domain product development (process, methods, tools, training, etc.) by supporting factory product owners and developers to understand system engineering principles and practices. Skills Required Previous experience as a System Engineering practitioner across the whole System Engineering lifecycle (in a complex electrical/electronic, software or mechatronic environment). Previous experience in application of System Engineering tools and techniques in the real world (preferably in the defence, aerospace, rail or automotive industry). Previous experience of influencing business mindset and complex process change. Significant experience of SE toolset for example, IBM DOORS, Rhapsody, Catia Magic, etc Extensive experience of requirements management practices in line with Systems Engineering processes. Real world experience of system engineering process and method development. Knowledge of system modelling, FMA, Cyber security, Functional safety practices. Education Required Engineering Degree preferably.
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
07/07/2026
Full time
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
07/07/2026
Full time
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
Job title : 1 st / 2 nd Line Support Engineer Location : Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Start date : ASAP Working hours : 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1 st / 2 nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1 st / 2 nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1 st / 2 nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory & Entra ID Office 365 - MS Teams, SharePoint, Exchange Hardware Support - Break fix and printer set ups Knowledge of networking principles - DNS, DHCP, VPN Knowledge on Firewall Knowledge on backups Drivers license Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1 st / 2 nd Line Support Engineer: Group Policies Configured Firewalls and switches Intune Certifications MSP Experience If you're an ambitious 1 st / 2 nd Line Support Engineer eager to grow your skills and progress within a supportive and expanding MSP environment, apply today with your latest CV to be considered. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
07/07/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Start date : ASAP Working hours : 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1 st / 2 nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1 st / 2 nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1 st / 2 nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory & Entra ID Office 365 - MS Teams, SharePoint, Exchange Hardware Support - Break fix and printer set ups Knowledge of networking principles - DNS, DHCP, VPN Knowledge on Firewall Knowledge on backups Drivers license Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1 st / 2 nd Line Support Engineer: Group Policies Configured Firewalls and switches Intune Certifications MSP Experience If you're an ambitious 1 st / 2 nd Line Support Engineer eager to grow your skills and progress within a supportive and expanding MSP environment, apply today with your latest CV to be considered. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
Job title : 1 st / 2 nd Line Support Engineer Location : Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Start date : ASAP Working hours : 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1 st / 2 nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1 st / 2 nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1 st / 2 nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory & Entra ID Office 365 - MS Teams, SharePoint, Exchange Hardware Support - Break fix and printer set ups Knowledge of networking principles - DNS, DHCP, VPN Knowledge on Firewall Knowledge on backups Drivers license Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1 st / 2 nd Line Support Engineer: Group Policies Configured Firewalls and switches Intune Certifications MSP Experience If you're an ambitious 1 st / 2 nd Line Support Engineer eager to grow your skills and progress within a supportive and expanding MSP environment, apply today with your latest CV to be considered. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
07/07/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Start date : ASAP Working hours : 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1 st / 2 nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1 st / 2 nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1 st / 2 nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory & Entra ID Office 365 - MS Teams, SharePoint, Exchange Hardware Support - Break fix and printer set ups Knowledge of networking principles - DNS, DHCP, VPN Knowledge on Firewall Knowledge on backups Drivers license Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1 st / 2 nd Line Support Engineer: Group Policies Configured Firewalls and switches Intune Certifications MSP Experience If you're an ambitious 1 st / 2 nd Line Support Engineer eager to grow your skills and progress within a supportive and expanding MSP environment, apply today with your latest CV to be considered. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
07/07/2026
Full time
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
Support Analyst with 2nd Level Treasury Systems Support - FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury critical processes and protection of daily cash positioning, payment execution, and cut off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes) Oversee payment flows across SWIFT, API, EBICS, and bank platforms Validate inbound data (bank statements, market data, trade feeds) Execute operational runbooks for failed processes and controlled reprocessing Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross system issues to L3 with full technical and business diagnostic context Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision making, external reporting, and audit processes. Validate transaction, position, balance, and exposure data across Treasury systems Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases. Support execution of business testing, UAT, and regression testing Validate operational outputs resulting from system changes Assist in business readiness checks prior to release or cutover Essential 2-5 years' experience in 1st / 2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skills Desirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies Experience supporting UAT or testing cycles Qualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £80K.
07/07/2026
Full time
Support Analyst with 2nd Level Treasury Systems Support - FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury critical processes and protection of daily cash positioning, payment execution, and cut off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes) Oversee payment flows across SWIFT, API, EBICS, and bank platforms Validate inbound data (bank statements, market data, trade feeds) Execute operational runbooks for failed processes and controlled reprocessing Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross system issues to L3 with full technical and business diagnostic context Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision making, external reporting, and audit processes. Validate transaction, position, balance, and exposure data across Treasury systems Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases. Support execution of business testing, UAT, and regression testing Validate operational outputs resulting from system changes Assist in business readiness checks prior to release or cutover Essential 2-5 years' experience in 1st / 2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skills Desirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies Experience supporting UAT or testing cycles Qualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £80K.
Systems Ops Analyst-Wokingham/Warwick-Must be SC Cleared-12 months (Temp to perm) I'm currently looking for a systems ops analyst for a 12 month contract based in Warwick initially, then Wokingham. This role is a physically office-based role, and will form part of a 24-7-365 shift rota.The role will be based at Wokingham but will initially require travel to Warwick as part of training. Key role details: The individual will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, Middleware, database, operating system, server infrastructures. The team provides 1st line support to ensure CNI systems/services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required. The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards. This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of energy networks in the UK by providing reliable and available CNI control systems for Electricity control room engineers. Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
07/07/2026
Contractor
Systems Ops Analyst-Wokingham/Warwick-Must be SC Cleared-12 months (Temp to perm) I'm currently looking for a systems ops analyst for a 12 month contract based in Warwick initially, then Wokingham. This role is a physically office-based role, and will form part of a 24-7-365 shift rota.The role will be based at Wokingham but will initially require travel to Warwick as part of training. Key role details: The individual will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, Middleware, database, operating system, server infrastructures. The team provides 1st line support to ensure CNI systems/services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required. The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards. This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of energy networks in the UK by providing reliable and available CNI control systems for Electricity control room engineers. Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
A little bit about the role We're currently recruiting for a Systems Support Analyst, who will join our team based in our Takeley offices and be responsible for the maintenance, modernisation, and improvement of its internal systems. It's a great opportunity for an individual who wants to assist in driving forwards our system landscaping to meet our future business requirements. The successful candidate will be responsible for but not limited to the following: Be the first point of contact providing 1st & 2nd line support. Patch management of the systems. Document the company's environments and software packages configurations. Assist in managing the change management process including: Document application process for future maintenance and upgrades. Communicate to the user base for upgrades, shutdowns, outages etc. Conduct unit/regression testing. Provide UAT scripts to end users and oversee the testing cycle to completion. Assist in maintaining, developing, and furthering the internal systems to business requirements. Integrate new software packages and components into the existing landscape. Innovate and challenge the current and future technology landscape within the business. What we will offer you Highly competitive Annual Salary Accelerating Achievement Scheme Generous company pension (employer contribution up to 10%) increasing with length of service Private healthcare for employees, partner and children up to the age of 21 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance) Life Insurance - 4x salary Income Protection Discretionary Annual Bonus depending on company performance Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions Extensive training and development opportunities Enhanced Maternity, Paternity Pay In house Occupational Health Nurse Long Service Awards Vouchers to celebrate marriage, the birth / adoption of a child Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year. Finally, a little bit about us Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves 'opportunists', we have everything in house, which puts us in the driver's seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We're proud to say we've recently won 5 industry awards for the the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, We not only build homes for life - we build careers for life.
07/07/2026
Full time
A little bit about the role We're currently recruiting for a Systems Support Analyst, who will join our team based in our Takeley offices and be responsible for the maintenance, modernisation, and improvement of its internal systems. It's a great opportunity for an individual who wants to assist in driving forwards our system landscaping to meet our future business requirements. The successful candidate will be responsible for but not limited to the following: Be the first point of contact providing 1st & 2nd line support. Patch management of the systems. Document the company's environments and software packages configurations. Assist in managing the change management process including: Document application process for future maintenance and upgrades. Communicate to the user base for upgrades, shutdowns, outages etc. Conduct unit/regression testing. Provide UAT scripts to end users and oversee the testing cycle to completion. Assist in maintaining, developing, and furthering the internal systems to business requirements. Integrate new software packages and components into the existing landscape. Innovate and challenge the current and future technology landscape within the business. What we will offer you Highly competitive Annual Salary Accelerating Achievement Scheme Generous company pension (employer contribution up to 10%) increasing with length of service Private healthcare for employees, partner and children up to the age of 21 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance) Life Insurance - 4x salary Income Protection Discretionary Annual Bonus depending on company performance Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions Extensive training and development opportunities Enhanced Maternity, Paternity Pay In house Occupational Health Nurse Long Service Awards Vouchers to celebrate marriage, the birth / adoption of a child Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year. Finally, a little bit about us Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves 'opportunists', we have everything in house, which puts us in the driver's seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We're proud to say we've recently won 5 industry awards for the the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, We not only build homes for life - we build careers for life.
About the role Are you passionate about technology and helping others? Join our IT Service Desk team and make a real impact by providing essential support to our organisation. In this role, you will be the first point of contact for employees experiencing technical issues, ensuring they can continue their work smoothly and efficiently. You will provide first and second line support through various channels such as direct contact, phone calls, and emails, utilising the IT Service Management (ITSM) tool. You will handle incidents and service requests using incident management and request fulfilment processes, adhering to service desk best practices and meticulously recording all actions and information in the ITSM. Additionally, you will play a crucial role in onboarding new staff and setting up laptops, ensuring new employees have a seamless start. Responsibilities Deliver 1st and 2nd line technical support to end users for a range of IT issues Collaborate with the wider IT team to resolve complex technical issues Document solutions and create knowledge articles Proactively address recurring technical problems Consistently meet service level agreements (SLAs) within agreed timeframes Record and monitor IT assets in the ITSM tool Essential Qualifications An NVQ Level 3 in Information Technology or another relevant professional IT qualification Experience in delivering high standards of customer service Ability to communicate technical information effectively Strong problem solving skills and attention to detail Windows 10/11 troubleshooting Excellent written and verbal communication skills Desirable Qualifications Previous experience using or supporting Active Directory, Office 365, PowerShell and common IT applications Knowledge of VPN set up and configuration Understanding of the Foundation ITIL framework Previous experience using an ITSM tool or similar Core Competencies You will be assessed on the following core competencies. Managing a quality service: Plan, organise and manage your own time to deliver a high quality service, challenge misuse of resources to achieve value for money, identify common problems that affect service, report and find solutions, seek information from all stakeholders to truly understand diverse needs, complete work tasks within specified timelines, and help stakeholders, students and providers access relevant information to use services more effectively and comply with regulatory requirements. Changing and improving: Identify, resolve or escalate the positive and negative effects that change may have on your role and team, proactively look for ways to do things more effectively and efficiently, consider the accessibility needs of diverse end users, and be aware of the OfS's regulatory activities, performance and where change is needed. Collaborating and partnering: Demonstrate how inclusion and engagement of others achieves better business outcomes, promote the benefits of inclusion to others, seek to understand colleagues' viewpoints, offer support and help to colleagues, proactively contribute to team work, remain open to taking on new roles, identify and share sources of information about providers and students, and develop contacts across the OfS to share knowledge and learning. We value diversity and the wealth of perspectives, experience and ideas it brings. We recruit fairly and welcome applicants regardless of age, gender, race, disability, ethnicity, religion, or any protected characteristic, and we commit to equality of opportunity in all aspects of our work.
07/07/2026
Full time
About the role Are you passionate about technology and helping others? Join our IT Service Desk team and make a real impact by providing essential support to our organisation. In this role, you will be the first point of contact for employees experiencing technical issues, ensuring they can continue their work smoothly and efficiently. You will provide first and second line support through various channels such as direct contact, phone calls, and emails, utilising the IT Service Management (ITSM) tool. You will handle incidents and service requests using incident management and request fulfilment processes, adhering to service desk best practices and meticulously recording all actions and information in the ITSM. Additionally, you will play a crucial role in onboarding new staff and setting up laptops, ensuring new employees have a seamless start. Responsibilities Deliver 1st and 2nd line technical support to end users for a range of IT issues Collaborate with the wider IT team to resolve complex technical issues Document solutions and create knowledge articles Proactively address recurring technical problems Consistently meet service level agreements (SLAs) within agreed timeframes Record and monitor IT assets in the ITSM tool Essential Qualifications An NVQ Level 3 in Information Technology or another relevant professional IT qualification Experience in delivering high standards of customer service Ability to communicate technical information effectively Strong problem solving skills and attention to detail Windows 10/11 troubleshooting Excellent written and verbal communication skills Desirable Qualifications Previous experience using or supporting Active Directory, Office 365, PowerShell and common IT applications Knowledge of VPN set up and configuration Understanding of the Foundation ITIL framework Previous experience using an ITSM tool or similar Core Competencies You will be assessed on the following core competencies. Managing a quality service: Plan, organise and manage your own time to deliver a high quality service, challenge misuse of resources to achieve value for money, identify common problems that affect service, report and find solutions, seek information from all stakeholders to truly understand diverse needs, complete work tasks within specified timelines, and help stakeholders, students and providers access relevant information to use services more effectively and comply with regulatory requirements. Changing and improving: Identify, resolve or escalate the positive and negative effects that change may have on your role and team, proactively look for ways to do things more effectively and efficiently, consider the accessibility needs of diverse end users, and be aware of the OfS's regulatory activities, performance and where change is needed. Collaborating and partnering: Demonstrate how inclusion and engagement of others achieves better business outcomes, promote the benefits of inclusion to others, seek to understand colleagues' viewpoints, offer support and help to colleagues, proactively contribute to team work, remain open to taking on new roles, identify and share sources of information about providers and students, and develop contacts across the OfS to share knowledge and learning. We value diversity and the wealth of perspectives, experience and ideas it brings. We recruit fairly and welcome applicants regardless of age, gender, race, disability, ethnicity, religion, or any protected characteristic, and we commit to equality of opportunity in all aspects of our work.
One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands on role providing high quality 1st and 2nd line support to users across the business in a fast paced professional environment. Key Responsibilities Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications. Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities. Set up and deploy equipment for new starters and assist with onboarding and offboarding processes. Maintain IT asset records and assist with hardware lifecycle management. Deliver proactive desk side support and excellent customer service to users at all levels. Requirements Previous experience in an IT Service Desk, Desktop Support, or End User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting. Excellent communication, problem solving, and customer service skills. Experience supporting AV technology and professional services environments is advantageous. Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you.
07/07/2026
Full time
One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands on role providing high quality 1st and 2nd line support to users across the business in a fast paced professional environment. Key Responsibilities Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications. Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities. Set up and deploy equipment for new starters and assist with onboarding and offboarding processes. Maintain IT asset records and assist with hardware lifecycle management. Deliver proactive desk side support and excellent customer service to users at all levels. Requirements Previous experience in an IT Service Desk, Desktop Support, or End User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting. Excellent communication, problem solving, and customer service skills. Experience supporting AV technology and professional services environments is advantageous. Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you.
Weston Homes Plc is hiring a Systems Support Analyst to maintain and improve internal systems at their Takeley offices. The role involves providing 1st and 2nd line support and managing software integration. The ideal candidate will have experience in change management processes, patch updates, and effective user communication. Weston Homes Plc offers competitive salaries, generous pensions, healthcare benefits, and extensive training opportunities.
07/07/2026
Full time
Weston Homes Plc is hiring a Systems Support Analyst to maintain and improve internal systems at their Takeley offices. The role involves providing 1st and 2nd line support and managing software integration. The ideal candidate will have experience in change management processes, patch updates, and effective user communication. Weston Homes Plc offers competitive salaries, generous pensions, healthcare benefits, and extensive training opportunities.
Ryder Reid is seeking an experienced IT Service Desktop Support Analyst to join their London-based law firm client on a temporary basis for an initial 3-6 month contract. This hands-on role involves providing top-notch 1st and 2nd line support across the business in a fast-paced environment. The ideal candidate has previous experience in IT Service Desk roles and is well-versed in Windows and Microsoft 365. If you're available for an immediate start and looking for your next contract opportunity, we want to hear from you.
07/07/2026
Full time
Ryder Reid is seeking an experienced IT Service Desktop Support Analyst to join their London-based law firm client on a temporary basis for an initial 3-6 month contract. This hands-on role involves providing top-notch 1st and 2nd line support across the business in a fast-paced environment. The ideal candidate has previous experience in IT Service Desk roles and is well-versed in Windows and Microsoft 365. If you're available for an immediate start and looking for your next contract opportunity, we want to hear from you.
COMPANY BACKGROUND SLINGCO is an award-winning supplier of high-quality tools and accessories for the installation and handling of cable, with over 40 years of industry heritage. We serve customers in over 70 countries worldwide from our head office in Lancashire, UK, and bases in Georgia, USA, and Bengaluru, India. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military - there's no room for error. That's why we do everything with the utmost care and precision. We design and manufacture to the highest specifications and test to destruction. If our products don't meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values. BENEFITS Salary Dependant on Experience 30 days' annual leave including Bank Holidays, rising to 35 with service Option to buy 5 additional holidays Your birthday off Hybrid working options Enhanced employer pension contribution Life assurance cover x4 salary Gym membership Cycle to work scheme Employee loan scheme Employee Assistance Programme (EAP) POSITION SUMMARY We're looking for an Applications Support Analyst to be the first point of contact for Slingco's line of business applications, including our ERP (Microsoft Dynamics 365 Business Central), CRM and HR systems, alongside the wider applications estate. Reporting to the IT Director, you'll own the change log end to end - reviewing requests, proposing solutions, securing sign off, and working with third party vendors to deliver changes safely and reliably. You'll get under the skin of how the business uses its systems, spot recurring problems before they become bigger ones, and take ownership of fixing them at the root. You'll also support project teams in delivering smaller projects, help end users get the most from our Power BI reports and dashboards, and act as the bridge between project delivery and business as usual (BAU) support. This is a great opportunity for someone who enjoys variety, likes solving problems properly rather than papering over them, and wants to build genuine ownership of how our core business systems are run and improved. KEY DUTIES & RESPONSIBILITIES 1st Line Application Support: Act as the first point of contact for support queries across all line of business applications, including ERP (Business Central), CRM, HR and other core systems Triage, log and prioritise incidents and requests, resolving what you can directly and escalating what you can't Keep users informed and set realistic expectations on progress and resolution Maintain clear, accurate records of issues, fixes and workarounds for future reference Change Management Own and manage the change log across line of business applications, including ERP, CRM, HR and related systems Review incoming change requests, clarify requirements and assess impact and feasibility Propose practical solutions and options, balancing business need against cost, risk and complexity Seek appropriate sign off before changes progress, keeping stakeholders engaged throughout Maintain a clear audit trail of decisions, approvals and outcomes Vendor & Delivery Management Work with third party vendors and implementation partners to scope, plan and deliver approved changes Manage vendor deliverables against agreed timescales, quality and cost Test and validate changes before they go live, ensuring they meet the original requirement Coordinate go live activity and communicate changes to affected users Continuous Improvement & Problem Management Identify opportunities to improve how Business Central, CRM, HR and other line of business applications are configured and used Spot recurring problems and patterns in support tickets, and own their root cause resolution rather than repeat fixes Build and maintain documentation, process notes and known issue guides to reduce repeat incidents Feed insight from day to day support into the wider change and improvement backlog Project Support & BAU Handover Support project teams in the delivery of smaller projects involving Business Central, CRM, HR and other line of business applications Provide application and process input during project design, testing and rollout Act as the named source for transitioning completed project work into business as usual support Ensure new functionality is properly documented and supportable before handover is accepted Power BI End User Support: Provide first line support to end users on existing Power BI reports and dashboards - access, navigation, filtering and basic troubleshooting Investigate and resolve data, refresh and connectivity issues affecting published reports, working with the Data team where needed Help users understand and interpret the reports available to them, signposting requests for new dashboards to the appropriate team PERSON SPECIFICATION Experience providing 1st line support across line of business applications - ideally including ERP (Microsoft Dynamics 365 Business Central or similar), CRM and HR systems Demonstrable experience managing a change process - logging, assessing, prioritising and tracking changes through to sign off Comfortable working directly with third party vendors to scope and deliver changes A methodical, root cause approach to problem solving rather than quick fixes Experience supporting or contributing to project delivery, and handing work cleanly into BAU support Strong communication skills, able to explain technical issues clearly to non technical stakeholders Well organised, with the discipline to maintain accurate logs, documentation and audit trails A proactive, ownership driven mindset - someone who takes issues through to resolution rather than passing them on Familiarity with Power BI from an end user perspective - able to support users with existing reports and dashboards (report building not required)
07/07/2026
Full time
COMPANY BACKGROUND SLINGCO is an award-winning supplier of high-quality tools and accessories for the installation and handling of cable, with over 40 years of industry heritage. We serve customers in over 70 countries worldwide from our head office in Lancashire, UK, and bases in Georgia, USA, and Bengaluru, India. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military - there's no room for error. That's why we do everything with the utmost care and precision. We design and manufacture to the highest specifications and test to destruction. If our products don't meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values. BENEFITS Salary Dependant on Experience 30 days' annual leave including Bank Holidays, rising to 35 with service Option to buy 5 additional holidays Your birthday off Hybrid working options Enhanced employer pension contribution Life assurance cover x4 salary Gym membership Cycle to work scheme Employee loan scheme Employee Assistance Programme (EAP) POSITION SUMMARY We're looking for an Applications Support Analyst to be the first point of contact for Slingco's line of business applications, including our ERP (Microsoft Dynamics 365 Business Central), CRM and HR systems, alongside the wider applications estate. Reporting to the IT Director, you'll own the change log end to end - reviewing requests, proposing solutions, securing sign off, and working with third party vendors to deliver changes safely and reliably. You'll get under the skin of how the business uses its systems, spot recurring problems before they become bigger ones, and take ownership of fixing them at the root. You'll also support project teams in delivering smaller projects, help end users get the most from our Power BI reports and dashboards, and act as the bridge between project delivery and business as usual (BAU) support. This is a great opportunity for someone who enjoys variety, likes solving problems properly rather than papering over them, and wants to build genuine ownership of how our core business systems are run and improved. KEY DUTIES & RESPONSIBILITIES 1st Line Application Support: Act as the first point of contact for support queries across all line of business applications, including ERP (Business Central), CRM, HR and other core systems Triage, log and prioritise incidents and requests, resolving what you can directly and escalating what you can't Keep users informed and set realistic expectations on progress and resolution Maintain clear, accurate records of issues, fixes and workarounds for future reference Change Management Own and manage the change log across line of business applications, including ERP, CRM, HR and related systems Review incoming change requests, clarify requirements and assess impact and feasibility Propose practical solutions and options, balancing business need against cost, risk and complexity Seek appropriate sign off before changes progress, keeping stakeholders engaged throughout Maintain a clear audit trail of decisions, approvals and outcomes Vendor & Delivery Management Work with third party vendors and implementation partners to scope, plan and deliver approved changes Manage vendor deliverables against agreed timescales, quality and cost Test and validate changes before they go live, ensuring they meet the original requirement Coordinate go live activity and communicate changes to affected users Continuous Improvement & Problem Management Identify opportunities to improve how Business Central, CRM, HR and other line of business applications are configured and used Spot recurring problems and patterns in support tickets, and own their root cause resolution rather than repeat fixes Build and maintain documentation, process notes and known issue guides to reduce repeat incidents Feed insight from day to day support into the wider change and improvement backlog Project Support & BAU Handover Support project teams in the delivery of smaller projects involving Business Central, CRM, HR and other line of business applications Provide application and process input during project design, testing and rollout Act as the named source for transitioning completed project work into business as usual support Ensure new functionality is properly documented and supportable before handover is accepted Power BI End User Support: Provide first line support to end users on existing Power BI reports and dashboards - access, navigation, filtering and basic troubleshooting Investigate and resolve data, refresh and connectivity issues affecting published reports, working with the Data team where needed Help users understand and interpret the reports available to them, signposting requests for new dashboards to the appropriate team PERSON SPECIFICATION Experience providing 1st line support across line of business applications - ideally including ERP (Microsoft Dynamics 365 Business Central or similar), CRM and HR systems Demonstrable experience managing a change process - logging, assessing, prioritising and tracking changes through to sign off Comfortable working directly with third party vendors to scope and deliver changes A methodical, root cause approach to problem solving rather than quick fixes Experience supporting or contributing to project delivery, and handing work cleanly into BAU support Strong communication skills, able to explain technical issues clearly to non technical stakeholders Well organised, with the discipline to maintain accurate logs, documentation and audit trails A proactive, ownership driven mindset - someone who takes issues through to resolution rather than passing them on Familiarity with Power BI from an end user perspective - able to support users with existing reports and dashboards (report building not required)
Data Ops Application Support Analyst Job Description Department: Service Operations Reports To: App Support Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 4 SUMMARY We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, but during your initial training period the need to be in office with other team members will be essential. The Application Support analyst will be responsible providing second line functional support for the organisation's billing/CRM platform POSITION RESPONSIBILITIES Provide second line support for CRM / Billing system incidents and queries Investigate and resolve a wide range of issues including but not limited to: Billing issues/errors in Billing Pricing, tariffs and contracts Billing exceptions, adjustments and discrepancies Operational processes within the CRM / Billing system Perform complex data fixes both individually and in bulk using SQL and or internal tools taking ownership of issues where necessary Determine root cause by distinguishing between process errors, data issues, configuration issues and system defects Escalate defects or complex issues to the Product Owners and engineering team using JIRA with clear impact assessment, supporting evidence & reproduction steps Identify recurring issues and contribute to problem management activities Support in ticket review and analysis, supporting 1st line resolution of repeatable fixes Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes Act as a key point of contact for operations, engineering and client facing teams Clearly explain billing outcomes and system behaviour to non-technical stakeholders Support complex client queries requiring in-depth system or process understanding Take ownership of incidents through to resolution, providing clear updates to the client on the help desk tickets Document problems and resolutions for future reference Understand the importance of change control and work within a formal change control system Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities Support continuous improvement of billing processes and system usages Broader Application Support activities as and when required ABOUT YOU You must have:- Knowledge and experience in application support & functional support Knowledge and experience of working with complex energy billing platforms, billing data and operational processes Knowledge and experience of Customer Support Knowledge and experience of SQL Databases Strong attention to detail Strong problem solving and analytical skills Excellent written and oral communications Excellent Customer Service skills including Customer-Facing activity Experience working with ticketing or incident management tools Desirable PowerShell AWS Argo MySQL Grafana ITIL Knowledge Energy industry knowledge including complex billing Able to demonstrate ESGs key values of Excellence: be accountable to deliver our best Passion: show how much we care each day Integrity: do the right thing when no one is looking Collaboration: work together to succeed together ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website
07/07/2026
Full time
Data Ops Application Support Analyst Job Description Department: Service Operations Reports To: App Support Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 4 SUMMARY We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, but during your initial training period the need to be in office with other team members will be essential. The Application Support analyst will be responsible providing second line functional support for the organisation's billing/CRM platform POSITION RESPONSIBILITIES Provide second line support for CRM / Billing system incidents and queries Investigate and resolve a wide range of issues including but not limited to: Billing issues/errors in Billing Pricing, tariffs and contracts Billing exceptions, adjustments and discrepancies Operational processes within the CRM / Billing system Perform complex data fixes both individually and in bulk using SQL and or internal tools taking ownership of issues where necessary Determine root cause by distinguishing between process errors, data issues, configuration issues and system defects Escalate defects or complex issues to the Product Owners and engineering team using JIRA with clear impact assessment, supporting evidence & reproduction steps Identify recurring issues and contribute to problem management activities Support in ticket review and analysis, supporting 1st line resolution of repeatable fixes Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes Act as a key point of contact for operations, engineering and client facing teams Clearly explain billing outcomes and system behaviour to non-technical stakeholders Support complex client queries requiring in-depth system or process understanding Take ownership of incidents through to resolution, providing clear updates to the client on the help desk tickets Document problems and resolutions for future reference Understand the importance of change control and work within a formal change control system Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities Support continuous improvement of billing processes and system usages Broader Application Support activities as and when required ABOUT YOU You must have:- Knowledge and experience in application support & functional support Knowledge and experience of working with complex energy billing platforms, billing data and operational processes Knowledge and experience of Customer Support Knowledge and experience of SQL Databases Strong attention to detail Strong problem solving and analytical skills Excellent written and oral communications Excellent Customer Service skills including Customer-Facing activity Experience working with ticketing or incident management tools Desirable PowerShell AWS Argo MySQL Grafana ITIL Knowledge Energy industry knowledge including complex billing Able to demonstrate ESGs key values of Excellence: be accountable to deliver our best Passion: show how much we care each day Integrity: do the right thing when no one is looking Collaboration: work together to succeed together ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website
Job Title: Senior Data ScientistLocation: Bexhill/Leicester/London- HybridWelcome to Hastings DirectWe're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics.What we are looking for:We are Looking for an experienced Data Scientist that wants to break free of the normal and develop real innovation to the Insurance Industry!The Data Scientist will assist in the identification and creation of cutting-edge data assets and predictive models that feed into Hastings' market-leading pricing activities. You will also be asked to use these new models and data assets to develop innovative pricing solutions.This role is within our Retail Pricing team with a team comprising Data Scientists/Modellers as well as Analysts all working to deliver our market leading pricing strategies.Key ResponsibilitiesBuilding ML and GLM models for deployment into live pricing, including feature engineering and trialling new modelling approaches.Build a deep understanding of our price optimisation lifetime value function and contribute to its development.Develop new experimental pricing approaches, exploring new optimisation approaches, model structures, and automated learning.Work hand in hand with ML ops and engineering functions to deploy and test new approaches.Key Skills & ExperienceEssentialTrack record of building, validating, and maintaining pricing models (e.g. GLMs, GAMs, tree based models).Experience in developing new pricing initiatives to make use of new models or data items, challenging the established approaches.Experience in liaising with multiple stakeholders to effectively frame problems and building solutions with effective commercial outcomes.Proficiency in Python, SQL, Azure ML, Git, Azure Cloud ServicesStrong communication skills.Ability to work cross-functionally with Data Engineers, Data Scientists and Pricing Analysts.Keen interest in emerging ML techniques and their commercial value.DesirableInsurance industry experience.ML Ops experience.GitHub as a code collaboration tool.Experience in line management.Personal AttributesHighly technically competent mixed with broader business understanding.Natural problem solver who loves building creative solutions to complex real-world challenges.Ability to work independently or collaboratively as part of a team to deliver solutions to a well-defined set of requirements.Dynamic, flexible and delivery-focused work ethic required to adapt to a fast-paced environmentInterview Process:Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study roundWhat we will give you:Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers websiteBenefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needsThere's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:
07/07/2026
Full time
Job Title: Senior Data ScientistLocation: Bexhill/Leicester/London- HybridWelcome to Hastings DirectWe're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics.What we are looking for:We are Looking for an experienced Data Scientist that wants to break free of the normal and develop real innovation to the Insurance Industry!The Data Scientist will assist in the identification and creation of cutting-edge data assets and predictive models that feed into Hastings' market-leading pricing activities. You will also be asked to use these new models and data assets to develop innovative pricing solutions.This role is within our Retail Pricing team with a team comprising Data Scientists/Modellers as well as Analysts all working to deliver our market leading pricing strategies.Key ResponsibilitiesBuilding ML and GLM models for deployment into live pricing, including feature engineering and trialling new modelling approaches.Build a deep understanding of our price optimisation lifetime value function and contribute to its development.Develop new experimental pricing approaches, exploring new optimisation approaches, model structures, and automated learning.Work hand in hand with ML ops and engineering functions to deploy and test new approaches.Key Skills & ExperienceEssentialTrack record of building, validating, and maintaining pricing models (e.g. GLMs, GAMs, tree based models).Experience in developing new pricing initiatives to make use of new models or data items, challenging the established approaches.Experience in liaising with multiple stakeholders to effectively frame problems and building solutions with effective commercial outcomes.Proficiency in Python, SQL, Azure ML, Git, Azure Cloud ServicesStrong communication skills.Ability to work cross-functionally with Data Engineers, Data Scientists and Pricing Analysts.Keen interest in emerging ML techniques and their commercial value.DesirableInsurance industry experience.ML Ops experience.GitHub as a code collaboration tool.Experience in line management.Personal AttributesHighly technically competent mixed with broader business understanding.Natural problem solver who loves building creative solutions to complex real-world challenges.Ability to work independently or collaboratively as part of a team to deliver solutions to a well-defined set of requirements.Dynamic, flexible and delivery-focused work ethic required to adapt to a fast-paced environmentInterview Process:Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study roundWhat we will give you:Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers websiteBenefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needsThere's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:
