One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract.
This is a hands on role providing high quality 1st and 2nd line support to users across the business in a fast paced professional environment.
Key Responsibilities
- Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications.
- Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities.
- Set up and deploy equipment for new starters and assist with onboarding and offboarding processes.
- Maintain IT asset records and assist with hardware lifecycle management.
- Deliver proactive desk side support and excellent customer service to users at all levels.
Requirements
- Previous experience in an IT Service Desk, Desktop Support, or End User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting.
- Excellent communication, problem solving, and customer service skills.
- Experience supporting AV technology and professional services environments is advantageous.
- Must be available to start immediately or at very short notice.
If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you.