Medaille Trust
Home-Based Physiotherapy Services, London, UK
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
27/03/2026
Full time
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
IT Support £29k; DN9; Mon-Fri afternoon shifts This is a great position for someone with experience providing 1st and 2nd line IT support and who has their own things to do in the mornings. Starting at 12noon to ensure the USA colleagues are supported promptly, you would be the only member of the IT department to work after 4.30pm. Please do not apply if you are located more than 30 minute drive from DN9 as you will need to commute daily. The duties of the IT support engineer will include: Network Administration: Setting user permissions and roles to ensure appropriate access. Maintain user records and documentation. Setting up devices for users. Maintain the wireless infrastructure. Assist in managing the company s SharePoint assets. 1st/2nd line support: Logging support tickets on the IT help Desk for users. Responding to support tickets on the helpdesk. Resolving general IT issues on user devices onsite or remotely though support tools. Monitoring of backups. Support of the various applications used in the business (M365 and NetSuite). If you have at least 1 year in an active 1st and 2nd line support role along with relevant IT qualifications and an ability to communicate clearly, calmly and patiently, we would like to see your CV. Applications highlighting experience of Microsoft 365, SharePoint and NetSuite will be prioritised. Benefits of the IT support engineer include: Salary : £29,000 p/a. Afternoon hours: 12noon 9pm Mon to Thurs, finish at 8.30pm Friday. Work from home: Initially you will start in the office every day, working from home after 4.30pm. After completing 6 months training and probation, you will be given the option to work from home full time. Holidays: 25 plus stats (usually 8). Getting there: Not easily accessible on public transport due to location, but plenty of free onsite parking. The future: Solid and growing client base, full order book, stability and true career progression. Environment: A family-owned business, low turnover of staff and a positive environment . If you would like to apply, send a relevant up to date CV. Travail Employment Group is operating as an Employment Business in this instance.
25/05/2026
Full time
IT Support £29k; DN9; Mon-Fri afternoon shifts This is a great position for someone with experience providing 1st and 2nd line IT support and who has their own things to do in the mornings. Starting at 12noon to ensure the USA colleagues are supported promptly, you would be the only member of the IT department to work after 4.30pm. Please do not apply if you are located more than 30 minute drive from DN9 as you will need to commute daily. The duties of the IT support engineer will include: Network Administration: Setting user permissions and roles to ensure appropriate access. Maintain user records and documentation. Setting up devices for users. Maintain the wireless infrastructure. Assist in managing the company s SharePoint assets. 1st/2nd line support: Logging support tickets on the IT help Desk for users. Responding to support tickets on the helpdesk. Resolving general IT issues on user devices onsite or remotely though support tools. Monitoring of backups. Support of the various applications used in the business (M365 and NetSuite). If you have at least 1 year in an active 1st and 2nd line support role along with relevant IT qualifications and an ability to communicate clearly, calmly and patiently, we would like to see your CV. Applications highlighting experience of Microsoft 365, SharePoint and NetSuite will be prioritised. Benefits of the IT support engineer include: Salary : £29,000 p/a. Afternoon hours: 12noon 9pm Mon to Thurs, finish at 8.30pm Friday. Work from home: Initially you will start in the office every day, working from home after 4.30pm. After completing 6 months training and probation, you will be given the option to work from home full time. Holidays: 25 plus stats (usually 8). Getting there: Not easily accessible on public transport due to location, but plenty of free onsite parking. The future: Solid and growing client base, full order book, stability and true career progression. Environment: A family-owned business, low turnover of staff and a positive environment . If you would like to apply, send a relevant up to date CV. Travail Employment Group is operating as an Employment Business in this instance.
Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.
25/05/2026
Full time
Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to £32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where it's an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
25/05/2026
Full time
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to £32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where it's an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
A leading cloud solutions provider is looking for a 1st Line Support Technician in Fareham with hybrid flexibility. This role supports technology passionately while offering extensive training and career advancement opportunities. Candidates should possess relevant qualifications and strong communication skills. Join the team and gain hands-on experience with Microsoft technologies as you grow in your IT career.
25/05/2026
Full time
A leading cloud solutions provider is looking for a 1st Line Support Technician in Fareham with hybrid flexibility. This role supports technology passionately while offering extensive training and career advancement opportunities. Candidates should possess relevant qualifications and strong communication skills. Join the team and gain hands-on experience with Microsoft technologies as you grow in your IT career.
1st Line Support Technician Fareham (Hybrid) Up to £26,000 Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award winning organisation is committed to helping you achieve your full potential with: 1st class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands on experience with cutting edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR ICT Degree. OR 12 months of experience in a similar role. Skillset: Full valid UK driver's license - occasional travel to other sites. Competent PC user with strong Microsoft skills. Working knowledge of Microsoft Office 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to or simply click Apply now! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
25/05/2026
Full time
1st Line Support Technician Fareham (Hybrid) Up to £26,000 Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award winning organisation is committed to helping you achieve your full potential with: 1st class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands on experience with cutting edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR ICT Degree. OR 12 months of experience in a similar role. Skillset: Full valid UK driver's license - occasional travel to other sites. Competent PC user with strong Microsoft skills. Working knowledge of Microsoft Office 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to or simply click Apply now! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Overview Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Responsibilities Work within the Service Desk team in supporting and delivering all aspect of services 1st/2nd line support (capable of root cause analysis) Remote branch support using Remote Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry's SLA targets Ad-hoc project involvement Ideally with experience of supporting desktop platforms for banking environments Experience in operational deployments. Desktop, operating system refresh cycle Service Desk ticket software Market data products ITIL, Microsoft certifications advantageous Maintains industry recognised skills through training or self-study methods Technical Skills Supporting Microsoft operating systems, office suite TCP/IP, basic networking skills Root cause analysis and remediation Technologies Windows 7 Office 2013 Xenapp published applications, support Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.
25/05/2026
Full time
Overview Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Responsibilities Work within the Service Desk team in supporting and delivering all aspect of services 1st/2nd line support (capable of root cause analysis) Remote branch support using Remote Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry's SLA targets Ad-hoc project involvement Ideally with experience of supporting desktop platforms for banking environments Experience in operational deployments. Desktop, operating system refresh cycle Service Desk ticket software Market data products ITIL, Microsoft certifications advantageous Maintains industry recognised skills through training or self-study methods Technical Skills Supporting Microsoft operating systems, office suite TCP/IP, basic networking skills Root cause analysis and remediation Technologies Windows 7 Office 2013 Xenapp published applications, support Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.
Onsite IT Support Analyst - 1st/2nd line Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action. Purpose & Scope of the Role As an Onsite IT Support Analyst, you will provide first and second line IT support across the two Birmingham offices, acting as a trusted on-site presence. This is a practical, office based role for someone who enjoys being close to the business, resolving issues quickly and improving the day to day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service. Your Impact in this position You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements. Customer Focus: Provide a professional, friendly and responsive service that gives users confidence in IT support. Technical Troubleshooting: Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment. On-Site Support Delivery: Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end user spaces are well maintained. Service Desk Collaboration: Work closely with the wider team to manage tickets, update records accurately and escate where needed. Ownership and Proactivity: Spot recurring issues, suggest improvements and take responsibility for keeping service levels high. Skills, Qualifications And Experience Experience in a first or second line IT support. Strong communication skills and a customer first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment. This is a fully office based role in Birmingham offices with occasional travel to Shrewsbury and Dunston as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands on way. In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process in your day to day role.
25/05/2026
Full time
Onsite IT Support Analyst - 1st/2nd line Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action. Purpose & Scope of the Role As an Onsite IT Support Analyst, you will provide first and second line IT support across the two Birmingham offices, acting as a trusted on-site presence. This is a practical, office based role for someone who enjoys being close to the business, resolving issues quickly and improving the day to day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service. Your Impact in this position You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements. Customer Focus: Provide a professional, friendly and responsive service that gives users confidence in IT support. Technical Troubleshooting: Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment. On-Site Support Delivery: Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end user spaces are well maintained. Service Desk Collaboration: Work closely with the wider team to manage tickets, update records accurately and escate where needed. Ownership and Proactivity: Spot recurring issues, suggest improvements and take responsibility for keeping service levels high. Skills, Qualifications And Experience Experience in a first or second line IT support. Strong communication skills and a customer first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment. This is a fully office based role in Birmingham offices with occasional travel to Shrewsbury and Dunston as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands on way. In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process in your day to day role.
Job Title: Java Fullstack Developer (with Camunda)About the Job you are considering:We are looking for a highly skilled Java Fullstack Developer Developer with strong expertise in workflow orchestration and full-stack development. The ideal candidate will have extensive experience in Camunda, Java-based backend technologies, and React-based frontend development. You should be passionate about building scalable, high-quality applications using modern engineering practices like TDD and CI/CD. Experience in Agile environments and enterprise systems will be a strong advantage.Hybrid working:The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your Role:Design and develop lending origination workflows using Camunda 8 for process orchestration.Implement service-task-driven integrations using Java-based job workers.Build and integrate React-based user interfaces for handling user tasks.Develop and maintain backend services using Java and SQL-based systems.Analyze business requirements and deliver clean, scalable, and testable code.Ensure all features and user stories are delivered with 100% automated test coverage.Participate actively in SCRUM ceremonies and keep JIRA updated regularly.Provide 3rd line support for production and assist with 1st line UAT support.Ensure compliance with CIB metrics (including TADS) and maintain quality standards.Your Skills:10+ years of experience designing and implementing Camunda-based solutions, along with strong backend development skills in Java, Spring Boot, JPA, Hibernate, JUnit, Rest Assured, and Mockito.Hands-on experience with React.js, Redux, Axios, JavaScript, HTML, and CSS for building responsive user interfaces.Strong SQL knowledge (MS SQL preferred) and experience working with aPaaS platforms, particularly OpenShift V4.Familiarity with GitLab, Stash, Jenkins, Nexus, JIRA, Confluence, SonarQube, Veracode, and experience using Maven, Gradle, and NPM.Solid understanding of Test-Driven Development (TDD), CI/CD pipelines, and microservices architecture, complemented by a Computer Science degree (or equivalent knowledge of OOP and data structures), experience in Agile environments, exposure to banking/financial sector projects, and familiarity with messaging systems like Apache Kafka or IBM MQ.'We are a Disability Confident Employer:Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Make It Real (what does it mean for you):You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.Why you should consider Capgemini:Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About Capgemini:Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
25/05/2026
Full time
Job Title: Java Fullstack Developer (with Camunda)About the Job you are considering:We are looking for a highly skilled Java Fullstack Developer Developer with strong expertise in workflow orchestration and full-stack development. The ideal candidate will have extensive experience in Camunda, Java-based backend technologies, and React-based frontend development. You should be passionate about building scalable, high-quality applications using modern engineering practices like TDD and CI/CD. Experience in Agile environments and enterprise systems will be a strong advantage.Hybrid working:The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your Role:Design and develop lending origination workflows using Camunda 8 for process orchestration.Implement service-task-driven integrations using Java-based job workers.Build and integrate React-based user interfaces for handling user tasks.Develop and maintain backend services using Java and SQL-based systems.Analyze business requirements and deliver clean, scalable, and testable code.Ensure all features and user stories are delivered with 100% automated test coverage.Participate actively in SCRUM ceremonies and keep JIRA updated regularly.Provide 3rd line support for production and assist with 1st line UAT support.Ensure compliance with CIB metrics (including TADS) and maintain quality standards.Your Skills:10+ years of experience designing and implementing Camunda-based solutions, along with strong backend development skills in Java, Spring Boot, JPA, Hibernate, JUnit, Rest Assured, and Mockito.Hands-on experience with React.js, Redux, Axios, JavaScript, HTML, and CSS for building responsive user interfaces.Strong SQL knowledge (MS SQL preferred) and experience working with aPaaS platforms, particularly OpenShift V4.Familiarity with GitLab, Stash, Jenkins, Nexus, JIRA, Confluence, SonarQube, Veracode, and experience using Maven, Gradle, and NPM.Solid understanding of Test-Driven Development (TDD), CI/CD pipelines, and microservices architecture, complemented by a Computer Science degree (or equivalent knowledge of OOP and data structures), experience in Agile environments, exposure to banking/financial sector projects, and familiarity with messaging systems like Apache Kafka or IBM MQ.'We are a Disability Confident Employer:Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Make It Real (what does it mean for you):You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.Why you should consider Capgemini:Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About Capgemini:Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
EmployerKensington Prep School - GDSTLocationLondon, Greater LondonContract TypePermanentHoursFull Time, Term TimeSalaryTBCPosted21st May 2026Start DateAs Soon As PossibleExpires8th June :00 AMContract TypePermanentStart DateAs Soon As PossibleJob IDStart DateAs Soon As PossibleContract Type :PermanentJob ID: At Kensington Prep School - GDST, we have a new position open for an School Office Administrator to join a friendly administrative team, providing an efficient point of contact within our reception.Job overviewKensington Prep seeks an outstanding School Office Administrator to provide high quality administrative and organisational support to ensure the smooth and efficient running of the school office.As the first point of contact for parents, pupils, staff, and visitors, the postholder will embody the school's values, delivering a professional, welcoming, and responsive service at all times.Job requirementsExcellent organisational skills with the ability to prioritise effectivelyStrong communication skills, both written and verbalHigh level of accuracy and attention to detailAbility to work calmly and efficiently in a busy environmentProfessional, approachable, and personableDiscreet and trustworthy, with a high level of integrityProactive, flexible, and solutions-focusedProven administrative or secretarial experience,ideally within an educational settingStrong IT skills, including Microsoft Office (including mail merge); experience with MIS systems (e.g. iSAMS or SIMS) desirableWhy join us?As our School Office Administrator, you'll be able to take pride in ensuring a friendly and courteous port of call is available for any enquiries, contributing as a key part of a wider team to ensure daily administrative operations run smoothly. You'll have access to training and professional development opportunities within this post, building on key skills to ensure you have a comprehensive and full working knowledge of administration.Safeguarding Statement:The Girls' Day School Trust is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection checks appropriate to the post, including online searches and checks with past employers and the Disclosure and Barring Service.
25/05/2026
Full time
EmployerKensington Prep School - GDSTLocationLondon, Greater LondonContract TypePermanentHoursFull Time, Term TimeSalaryTBCPosted21st May 2026Start DateAs Soon As PossibleExpires8th June :00 AMContract TypePermanentStart DateAs Soon As PossibleJob IDStart DateAs Soon As PossibleContract Type :PermanentJob ID: At Kensington Prep School - GDST, we have a new position open for an School Office Administrator to join a friendly administrative team, providing an efficient point of contact within our reception.Job overviewKensington Prep seeks an outstanding School Office Administrator to provide high quality administrative and organisational support to ensure the smooth and efficient running of the school office.As the first point of contact for parents, pupils, staff, and visitors, the postholder will embody the school's values, delivering a professional, welcoming, and responsive service at all times.Job requirementsExcellent organisational skills with the ability to prioritise effectivelyStrong communication skills, both written and verbalHigh level of accuracy and attention to detailAbility to work calmly and efficiently in a busy environmentProfessional, approachable, and personableDiscreet and trustworthy, with a high level of integrityProactive, flexible, and solutions-focusedProven administrative or secretarial experience,ideally within an educational settingStrong IT skills, including Microsoft Office (including mail merge); experience with MIS systems (e.g. iSAMS or SIMS) desirableWhy join us?As our School Office Administrator, you'll be able to take pride in ensuring a friendly and courteous port of call is available for any enquiries, contributing as a key part of a wider team to ensure daily administrative operations run smoothly. You'll have access to training and professional development opportunities within this post, building on key skills to ensure you have a comprehensive and full working knowledge of administration.Safeguarding Statement:The Girls' Day School Trust is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection checks appropriate to the post, including online searches and checks with past employers and the Disclosure and Barring Service.
Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support. The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication. Responsibilities include managing customer inquiries via telephone and email, updating CRM systems, and ensuring quality service delivery. This role offers potential progression opportunities within the organization.
25/05/2026
Full time
A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support. The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication. Responsibilities include managing customer inquiries via telephone and email, updating CRM systems, and ensuring quality service delivery. This role offers potential progression opportunities within the organization.
1st & 2nd Line IT Support Engineer Permanent £35k - £38k PA Brentwood Mon-Fri 9am -5pm We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well established organisation supporting a multi site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support. Key Responsibilities: Provide 1st and 2nd line IT support to users across the business Support and maintain Windows Server environments (2012 R2 through to 2025) Install, configure and support Windows 11 desktop environments Administer and maintain Active Directory and Microsoft Exchange Manage user accounts, permissions, and access to confidential data Support VMware virtualised infrastructure environments Configure, deploy and troubleshoot hardware and software Maintain endpoint devices including desktops, laptops, mobile devices, and printers Support enterprise messaging and unified communications systems Assist in maintaining backups, documentation, and core server infrastructure Ensure IT incidents and service requests are resolved efficiently Provide remote support to additional offices and travel between sites when required Deliver occasional out of hours and weekend support cover Support and maintain telephony systems including Mitel Assist with ongoing IT improvement projects and system upgrades Candidate Requirements: Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role Strong troubleshooting and problem solving skills Experience supporting both physical and virtual environments Good understanding of Microsoft server and desktop technologies Experience with Active Directory and user administration Excellent communication and customer service skills Ability to manage and prioritise workloads effectively Strong attention to detail and documentation skills Flexible approach with willingness to support multiple locations when required Job Details: Monday to Friday - 9am to 5pm (fully onsite) Car owner/Driver Company Pension / Life Assurance Staff Car Parking Holidays 33 inc Bank holidays This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment. Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.
25/05/2026
Full time
1st & 2nd Line IT Support Engineer Permanent £35k - £38k PA Brentwood Mon-Fri 9am -5pm We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well established organisation supporting a multi site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support. Key Responsibilities: Provide 1st and 2nd line IT support to users across the business Support and maintain Windows Server environments (2012 R2 through to 2025) Install, configure and support Windows 11 desktop environments Administer and maintain Active Directory and Microsoft Exchange Manage user accounts, permissions, and access to confidential data Support VMware virtualised infrastructure environments Configure, deploy and troubleshoot hardware and software Maintain endpoint devices including desktops, laptops, mobile devices, and printers Support enterprise messaging and unified communications systems Assist in maintaining backups, documentation, and core server infrastructure Ensure IT incidents and service requests are resolved efficiently Provide remote support to additional offices and travel between sites when required Deliver occasional out of hours and weekend support cover Support and maintain telephony systems including Mitel Assist with ongoing IT improvement projects and system upgrades Candidate Requirements: Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role Strong troubleshooting and problem solving skills Experience supporting both physical and virtual environments Good understanding of Microsoft server and desktop technologies Experience with Active Directory and user administration Excellent communication and customer service skills Ability to manage and prioritise workloads effectively Strong attention to detail and documentation skills Flexible approach with willingness to support multiple locations when required Job Details: Monday to Friday - 9am to 5pm (fully onsite) Car owner/Driver Company Pension / Life Assurance Staff Car Parking Holidays 33 inc Bank holidays This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment. Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
25/05/2026
Full time
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
£56,667 per annum, plus benefits (+ London weighting if applicable) Hybrid - within commuting distance of one of our campuses We are seeking a motivated and enthusiastic Senior Data Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports the NIoT and TED. About Us The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence informed teacher education, and is on a mission to improve teacher and leader development across the education system. A key part of that mission is our Teacher Education Dataset (TED), an ambitious data and research initiative focused on building better evidence about teacher development and what makes teaching impactful. By bringing together education, research and digital infrastructure, TED will support new insight into how teachers develop, improve and thrive across their careers. About the Role We are seeking a motivated and enthusiastic Senior Data Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports the NIoT and TED. Working at the intersection of data engineering, data and research, the postholder will help develop secure, reliable and scalable systems that enable robust analysis and contribute to high quality, evidence informed improvement across the sector. Corporate Responsibilities To ensure that the responsibilities of the role are carried out in a way which reflects the mission and the values of the NIoT. To be aware of and observe all policies, procedures, working practices and regulations, and in particular to comply with policies relating to Equal Opportunities, Health and Safety, Confidentiality, Data Protection and Financial Regulations, reporting any concerns to an appropriate person. To comply with all reasonable management requests. Key Responsibilities Design, build and maintain Azure based data pipelines to support the ingestion, transformation and curation of TED datasets. Develop and maintain Azure SQL databases and research facing schemas across raw, transformed and curated data layers. Write efficient, secure and well structured T SQL to support ingestion, validation, transformation and optimisation. Contribute to the development and ongoing refinement of a Common Data Model across multiple education data providers. Integrate and harmonise data from school MIS and EdTech platforms, including Bromcom, Arbor and Wonde. Build and maintain robust validation, logging, auditing and reconciliation processes to improve data quality and trust. Support secure data handling, including pseudonymisation, access control and compliance with data sharing agreements and security requirements. Work closely with analysts, researchers, architects and partners to deliver scalable, analytics ready data solutions. Contribute to agile planning, technical design, documentation and operational handover. Essential Criteria Proven experience in data engineering, including building and maintaining production grade data pipelines. Strong experience with Azure Data Factory and Azure SQL Server. Strong T SQL skills, including schema design, stored procedures and query optimisation. Experience implementing validation, monitoring, logging and reconciliation controls within data pipelines. Strong understanding of secure data architecture and the handling of sensitive personal data. Experience with Azure DevOps, version control and CI/CD practices. Strong analytical and problem solving skills, with excellent attention to detail. Ability to communicate effectively and work successfully in a multidisciplinary team. Desirable Criteria Experience with education datasets, school MIS systems or EdTech platforms. Experience with common data models, longitudinal datasets or research oriented data infrastructure. Experience with Power BI, Fabric or related analytics technologies. Experience in a public sector, education or high governance data environment. Interest in applying data engineering to improve education and teacher development. Benefits Generous annual leave - 27 days' holiday a year (plus 8 bank holidays), rising to 33 days after five years' service. Flexible working - we offer flexible start and end working times, with hybrid working in place for all roles. Pension - Entry to the Local Government Pension Scheme. Salary sacrifice schemes - we offer salary sacrifice schemes for bikes, cars and tech! Lifestyle benefits - We offer discounts on gyms, cinema, retail and much more! Parenthood leave - We offer above the statutory minimum for maternity, adoption and paternity leave. Working environment - We have a stimulating, supportive and rewarding working environment with a dedicated team of like minded professionals. Support: Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work related matters. Development: We fully support the development of our staff and ensure that you have a high level of continuous professional development. We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. If you have any queries about this role, please email us at For more information and to apply, please visit our vacancies page. Closing date: 10:00am on Monday, 1st June 2026. Please note, we reserve the right to close this vacancy early if we receive a high volume of applications. This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children's Barred List Check and Occupational Health Check is required as a condition of employment.
25/05/2026
Full time
£56,667 per annum, plus benefits (+ London weighting if applicable) Hybrid - within commuting distance of one of our campuses We are seeking a motivated and enthusiastic Senior Data Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports the NIoT and TED. About Us The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence informed teacher education, and is on a mission to improve teacher and leader development across the education system. A key part of that mission is our Teacher Education Dataset (TED), an ambitious data and research initiative focused on building better evidence about teacher development and what makes teaching impactful. By bringing together education, research and digital infrastructure, TED will support new insight into how teachers develop, improve and thrive across their careers. About the Role We are seeking a motivated and enthusiastic Senior Data Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports the NIoT and TED. Working at the intersection of data engineering, data and research, the postholder will help develop secure, reliable and scalable systems that enable robust analysis and contribute to high quality, evidence informed improvement across the sector. Corporate Responsibilities To ensure that the responsibilities of the role are carried out in a way which reflects the mission and the values of the NIoT. To be aware of and observe all policies, procedures, working practices and regulations, and in particular to comply with policies relating to Equal Opportunities, Health and Safety, Confidentiality, Data Protection and Financial Regulations, reporting any concerns to an appropriate person. To comply with all reasonable management requests. Key Responsibilities Design, build and maintain Azure based data pipelines to support the ingestion, transformation and curation of TED datasets. Develop and maintain Azure SQL databases and research facing schemas across raw, transformed and curated data layers. Write efficient, secure and well structured T SQL to support ingestion, validation, transformation and optimisation. Contribute to the development and ongoing refinement of a Common Data Model across multiple education data providers. Integrate and harmonise data from school MIS and EdTech platforms, including Bromcom, Arbor and Wonde. Build and maintain robust validation, logging, auditing and reconciliation processes to improve data quality and trust. Support secure data handling, including pseudonymisation, access control and compliance with data sharing agreements and security requirements. Work closely with analysts, researchers, architects and partners to deliver scalable, analytics ready data solutions. Contribute to agile planning, technical design, documentation and operational handover. Essential Criteria Proven experience in data engineering, including building and maintaining production grade data pipelines. Strong experience with Azure Data Factory and Azure SQL Server. Strong T SQL skills, including schema design, stored procedures and query optimisation. Experience implementing validation, monitoring, logging and reconciliation controls within data pipelines. Strong understanding of secure data architecture and the handling of sensitive personal data. Experience with Azure DevOps, version control and CI/CD practices. Strong analytical and problem solving skills, with excellent attention to detail. Ability to communicate effectively and work successfully in a multidisciplinary team. Desirable Criteria Experience with education datasets, school MIS systems or EdTech platforms. Experience with common data models, longitudinal datasets or research oriented data infrastructure. Experience with Power BI, Fabric or related analytics technologies. Experience in a public sector, education or high governance data environment. Interest in applying data engineering to improve education and teacher development. Benefits Generous annual leave - 27 days' holiday a year (plus 8 bank holidays), rising to 33 days after five years' service. Flexible working - we offer flexible start and end working times, with hybrid working in place for all roles. Pension - Entry to the Local Government Pension Scheme. Salary sacrifice schemes - we offer salary sacrifice schemes for bikes, cars and tech! Lifestyle benefits - We offer discounts on gyms, cinema, retail and much more! Parenthood leave - We offer above the statutory minimum for maternity, adoption and paternity leave. Working environment - We have a stimulating, supportive and rewarding working environment with a dedicated team of like minded professionals. Support: Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work related matters. Development: We fully support the development of our staff and ensure that you have a high level of continuous professional development. We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. If you have any queries about this role, please email us at For more information and to apply, please visit our vacancies page. Closing date: 10:00am on Monday, 1st June 2026. Please note, we reserve the right to close this vacancy early if we receive a high volume of applications. This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children's Barred List Check and Occupational Health Check is required as a condition of employment.
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
25/05/2026
Full time
"We're adding to our telecom operations team. This is a great fit for someone who wants responsibility, fast progression, and the chance to drive real value for customers through better connectivity and communication." Rob Girvan, Head of Operations Department: Telecom Project Location(s): Northern Ireland About Simplicity Group Simplicity Group specialise in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. With our HQ in Belfast and a growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don't just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff turnover reflects the same consistency and quality we deliver to our customers. You will be joining a collaborative, supportive environment where: Teamwork is at the core of everything we do Your contribution is recognised You're trusted to take ownership You'll have real opportunities to develop and progress The Role Due to continued growth and increasing demand within our Telecom Operations team, we are looking to hire a Telecom Support Engineer (2nd Line) to strengthen our technical support capability. This role is focused on: Complex fault resolution High-quality case ownership You will act as the primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team first approach to support delivery. What Makes This Role Different We are not just looking for a technical engineer. We are looking for someone who brings the best of both worlds: Strong technical capability You must be able to: Translate complex technical issues into clear, simple explanations Adapt your communication depending on the audience Take ownership of conversations-not hide behind tickets or emails You don't just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS / VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice and network issues Provide clear resolution plans and next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow up discipline Team Support & Hybrid Working Approach We operate as a lean, collaborative support team, and this role reflects that. While this is a second line position focused on escalations and complex issues, you will also be expected to contribute across the wider support function. This includes: Supporting first line during peak demand or high workload periods Assisting with triage, initial diagnostics, and customer queries Helping maintain overall team service levels This is not about hierarchy; it's about team ownership and shared responsibility. You are a second line specialist, but a team player first. What We're Looking For Experience in telecoms support (1st and 2nd line) UCaaS / VoIP experience (any platform) Strong broadband and networking knowledge Excellent written and verbal communication skills Strong organisational and case management ability Ability to manage multiple cases effectively Experience with: LG iPECS (cloud or on-prem) What We're Looking For (Personality) A natural problem solver who focuses on solutions Someone who takes ownership and sees things through A team player who will step in when needed Comfortable supporting both first and second line in a team first environment Someone who takes pride in clear communication and well managed cases This Role Is Not For You If You prefer to work behind tickets without speaking to customers You struggle to explain technical issues in simple terms You avoid ownership of communication or updates You focus on technical detail but not the overall outcome Company Benefits Modern office environment with an excellent company culture Regular company and team social events (Summer & Christmas parties) 1 additional annual leave day per year of service (up to 5 extra days) Referral programme Onsite free parking Complimentary tea and coffee facilities Our Culture At Simplicity Group, we place strong emphasis on culture, teamwork, and long term development. We are not a high churn environment, our people stay, grow, and build careers here. That same consistency is reflected in how we support our customers and deliver service. This is an opportunity to join a high-performing, stable team where you can make a real impact. Alternatively, contact Rob Girvan directly for a confidential discussion:
Overview Application Support Analyst 2nd and 3rd Line Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2nd and 3rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1st and 2nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3rd party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.
25/05/2026
Full time
Overview Application Support Analyst 2nd and 3rd Line Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2nd and 3rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1st and 2nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3rd party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.
One to One personnel Limited is seeking a 1st & 2nd Line IT Support Engineer to join our Brentwood team. The successful candidate will provide comprehensive IT support across multiple sites, managing Windows servers and desktop environments. Responsibilities include supporting users, troubleshooting issues, and assisting with IT improvement projects. Ideal candidates will have IT support experience, excellent communication skills, and a flexible approach to work. A company pension and generous holiday entitlement are included.
25/05/2026
Full time
One to One personnel Limited is seeking a 1st & 2nd Line IT Support Engineer to join our Brentwood team. The successful candidate will provide comprehensive IT support across multiple sites, managing Windows servers and desktop environments. Responsibilities include supporting users, troubleshooting issues, and assisting with IT improvement projects. Ideal candidates will have IT support experience, excellent communication skills, and a flexible approach to work. A company pension and generous holiday entitlement are included.
About the Role We are looking for a Salesforce Administrator to help with the ongoing development of our deployment. As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform. Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you'll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills. The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth. Key Responsibilities Serve as a primary system administrator for the Salesforce at The Telegraph. Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Coordinate the evaluation, scope and completion of support tickets and new development requests. Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities. Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production. Assist in training of new users, and grow the skill set across the organization. Document development and releases in Jira and Confluence. Essential Skills Experience in Salesforce configuration, including Service Cloud. Experience of working in 1st and 2nd line support. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of best practices and functionality. Strong data management abilities. Strong communication and collaboration skills. Ability to master new technical tools. A demonstrated ability to understand and articulate complex requirements. Previous experience working in a SCRUM or agile environment preferred. Benefits Dynamic working opportunities. Medical cover. Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave). Life assurance. Season ticket loans. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
25/05/2026
Full time
About the Role We are looking for a Salesforce Administrator to help with the ongoing development of our deployment. As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform. Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you'll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills. The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth. Key Responsibilities Serve as a primary system administrator for the Salesforce at The Telegraph. Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Coordinate the evaluation, scope and completion of support tickets and new development requests. Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities. Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production. Assist in training of new users, and grow the skill set across the organization. Document development and releases in Jira and Confluence. Essential Skills Experience in Salesforce configuration, including Service Cloud. Experience of working in 1st and 2nd line support. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of best practices and functionality. Strong data management abilities. Strong communication and collaboration skills. Ability to master new technical tools. A demonstrated ability to understand and articulate complex requirements. Previous experience working in a SCRUM or agile environment preferred. Benefits Dynamic working opportunities. Medical cover. Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave). Life assurance. Season ticket loans. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
Fixed term position through until 31st August 2027 15 hours per week, Thursday and Friday 8:15am - 4:15pm Beaconsfield Primary school has a part-time vacancy for an experienced senior school administrator to work within our admin team. We are seeking to appoint an experienced, focused and proactive person with proven school experience covering admin office systems, school communications and parental engagement responsibilities. We are seeking someone who is meticulous, focused and able to meet tight time deadlines whilst acting always with professionalism and high expectations. You should have prior experience of working with senior staff in a school environment and ideally an excellent knowledge of school office systems (e.g. BROMCOM or SIMS) along with a wide range of IT office programmes. You must be able to prioritise your own work, work with a minimum of supervision, manage challenging and conflicting deadlines as well as being able to engage directly with parents/carers delivering tough messages regarding attendance issues whilst remaining an enthusiastic team player at all times. The work will be demanding but always interesting and varied. You should be able to: Demonstrate excellent office and secretarial skills, preferably with customer facing experience in an office role Work with a minimum of supervision Set own priorities and meet all deadlines Liaise professionally with a wide range of people both face to face, on the telephone and via email Provide high quality administrative support services and manage on going projects Prepare written documents relating to projects, bids and government requirements with accuracy and attention to detail Complete general clerical and financial work Manage some budgets and use finance software for order management You must have direct experience in: Being a senior member within a busy, active administration office environment (ideally direct school experience) using, maintaining computerised systems/databases (e.g. BROMCOM) and other relevant programmes Excellent personal communication, both written and oral along with interpersonal skills managing meetings, monitoring attendance and leading direct discussions Understanding confidentiality, GDPR, safeguarding responsibilities along with statutory attendance requirements We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful applicant will be required to apply for an Enhanced Disclosure from the Disclosure and Barring Service (DBS). Further information can be found at: Online searches may be carried out as part of the school's due diligence on shortlisted candidates, in line with statutory guidance. Closing date: Application forms to be submitted to the school by 3:30pm by Tuesday 16 June 2026 Interviews: Week commencing 22 June 2026 (To be confirmed) Senior School Administrator Beaconsfield Primary School, Beaconsfield Road, Southall UB1 1DR £14,936 to £15,333 per year Temporary - Part time Job reference: BPS-SSA-200526
25/05/2026
Full time
Fixed term position through until 31st August 2027 15 hours per week, Thursday and Friday 8:15am - 4:15pm Beaconsfield Primary school has a part-time vacancy for an experienced senior school administrator to work within our admin team. We are seeking to appoint an experienced, focused and proactive person with proven school experience covering admin office systems, school communications and parental engagement responsibilities. We are seeking someone who is meticulous, focused and able to meet tight time deadlines whilst acting always with professionalism and high expectations. You should have prior experience of working with senior staff in a school environment and ideally an excellent knowledge of school office systems (e.g. BROMCOM or SIMS) along with a wide range of IT office programmes. You must be able to prioritise your own work, work with a minimum of supervision, manage challenging and conflicting deadlines as well as being able to engage directly with parents/carers delivering tough messages regarding attendance issues whilst remaining an enthusiastic team player at all times. The work will be demanding but always interesting and varied. You should be able to: Demonstrate excellent office and secretarial skills, preferably with customer facing experience in an office role Work with a minimum of supervision Set own priorities and meet all deadlines Liaise professionally with a wide range of people both face to face, on the telephone and via email Provide high quality administrative support services and manage on going projects Prepare written documents relating to projects, bids and government requirements with accuracy and attention to detail Complete general clerical and financial work Manage some budgets and use finance software for order management You must have direct experience in: Being a senior member within a busy, active administration office environment (ideally direct school experience) using, maintaining computerised systems/databases (e.g. BROMCOM) and other relevant programmes Excellent personal communication, both written and oral along with interpersonal skills managing meetings, monitoring attendance and leading direct discussions Understanding confidentiality, GDPR, safeguarding responsibilities along with statutory attendance requirements We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful applicant will be required to apply for an Enhanced Disclosure from the Disclosure and Barring Service (DBS). Further information can be found at: Online searches may be carried out as part of the school's due diligence on shortlisted candidates, in line with statutory guidance. Closing date: Application forms to be submitted to the school by 3:30pm by Tuesday 16 June 2026 Interviews: Week commencing 22 June 2026 (To be confirmed) Senior School Administrator Beaconsfield Primary School, Beaconsfield Road, Southall UB1 1DR £14,936 to £15,333 per year Temporary - Part time Job reference: BPS-SSA-200526
