About the Role
We are looking for a Salesforce Administrator to help with the ongoing development of our deployment.
As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you'll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills.
The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth.
Key Responsibilities
- Serve as a primary system administrator for the Salesforce at The Telegraph.
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
- Complete regular internal system audits and prepare for upgrades.
- Coordinate the evaluation, scope and completion of support tickets and new development requests.
- Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities.
- Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production.
- Assist in training of new users, and grow the skill set across the organization.
- Document development and releases in Jira and Confluence.
Essential Skills
- Experience in Salesforce configuration, including Service Cloud.
- Experience of working in 1st and 2nd line support.
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Strong understanding of best practices and functionality.
- Strong data management abilities.
- Strong communication and collaboration skills.
- Ability to master new technical tools.
- A demonstrated ability to understand and articulate complex requirements.
- Previous experience working in a SCRUM or agile environment preferred.
Benefits
- Dynamic working opportunities.
- Medical cover.
- Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave).
- Life assurance.
- Season ticket loans.
Training and development
With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.