Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £40,000 - £44,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.
22/07/2026
Full time
As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £40,000 - £44,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.
THE COMPANY An exciting opportunity has arisen for a Senior IT Technician to join this growing manufacturer of machined components for a range of industries including aerospace. THE JOB To own and improve the Group IT environment across multiple UK sites ensuring high availability, robust cybersecurity and a seamless technology experience for approximately 120 users. This hands on leadership role combines day to day technical delivery with strategic planning, vendor management and service performance accountability. You will be responsible for both on premises and cloud environments and be the primary contact for all infrastructure matters. THE CANDIDATE Experienced in providing 2nd/3rd line technical support in an IT Infrastruture role, you will have a minimum of 2 years' experience within a leadership/senior capacity with service ownership across microsoft 365, networking basics, hardware, security, and the use of support tools. THE PACKAGE Salary up to 45k depending upon experience Pension scheme 33 days holiday Early Friday finish Ongoing training and personal development
22/07/2026
Full time
THE COMPANY An exciting opportunity has arisen for a Senior IT Technician to join this growing manufacturer of machined components for a range of industries including aerospace. THE JOB To own and improve the Group IT environment across multiple UK sites ensuring high availability, robust cybersecurity and a seamless technology experience for approximately 120 users. This hands on leadership role combines day to day technical delivery with strategic planning, vendor management and service performance accountability. You will be responsible for both on premises and cloud environments and be the primary contact for all infrastructure matters. THE CANDIDATE Experienced in providing 2nd/3rd line technical support in an IT Infrastruture role, you will have a minimum of 2 years' experience within a leadership/senior capacity with service ownership across microsoft 365, networking basics, hardware, security, and the use of support tools. THE PACKAGE Salary up to 45k depending upon experience Pension scheme 33 days holiday Early Friday finish Ongoing training and personal development
Assistant IT Manager Location: Bolton, Bury, & Halifax (Multi-site) Salary: 34,000 - 36,500 per annum (dependent on experience) Contract: Full Time Permanent Start Date: ASAP Assistant IT Manager - Multi-Academy School Group Tradewind Recruitment are delighted to be working with a successful and expanding group of schools to recruit an experienced Assistant IT Manager . This is an excellent opportunity for an IT professional looking to take the next step in their career, supporting multiple education settings and helping to deliver reliable, secure and innovative technology solutions. Working alongside the IT Manager, you'll help oversee day-to-day ICT operations across several school sites, providing leadership to onsite technicians while ensuring staff and students have access to high-quality IT services that enhance teaching, learning and business operations. The Role As Assistant IT Manager, you will: Support the management of IT services across multiple school sites. Lead, mentor and develop a team of IT Technicians. Provide 2nd and 3rd line technical support where required. Assist with planning, implementing and maintaining ICT infrastructure. Ensure systems remain secure, reliable and compliant with relevant standards. Support Microsoft 365, Active Directory, Windows Server and endpoint management. Monitor network performance and resolve infrastructure issues. Assist with hardware procurement, deployment and asset management. Support disaster recovery, backups and business continuity planning. Work closely with school leadership teams to identify technology improvements. Contribute to IT projects, including system upgrades, migrations and new technology rollouts. Maintain documentation and ensure ICT policies and procedures are followed. The Ideal Candidate We are looking for someone who has: Previous experience in an IT support or infrastructure role, ideally within education. Experience supervising or mentoring IT staff. Strong knowledge of: Microsoft Windows Server Active Directory & Group Policy Microsoft 365 Networking (Switches, VLANs, Wi-Fi, TCP/IP) Endpoint management Hardware troubleshooting Excellent communication and customer service skills. The ability to prioritise workloads across multiple sites. A proactive approach to problem solving and continuous improvement. A full UK driving licence and access to a vehicle, as travel between schools is required. In Return Tradewind Recruitment can offer: Competitive salary. Permanent full-time opportunity. Ongoing professional development. Opportunity to work within a collaborative education environment. Varied and rewarding role with genuine career progression. Dedicated consultant support throughout the recruitment process. How to Apply If you're an experienced IT professional looking to make a real impact within education, we'd love to hear from you. Apply today with your updated CV, or contact Tradewind Recruitment for a confidential discussion about this opportunity.
21/07/2026
Full time
Assistant IT Manager Location: Bolton, Bury, & Halifax (Multi-site) Salary: 34,000 - 36,500 per annum (dependent on experience) Contract: Full Time Permanent Start Date: ASAP Assistant IT Manager - Multi-Academy School Group Tradewind Recruitment are delighted to be working with a successful and expanding group of schools to recruit an experienced Assistant IT Manager . This is an excellent opportunity for an IT professional looking to take the next step in their career, supporting multiple education settings and helping to deliver reliable, secure and innovative technology solutions. Working alongside the IT Manager, you'll help oversee day-to-day ICT operations across several school sites, providing leadership to onsite technicians while ensuring staff and students have access to high-quality IT services that enhance teaching, learning and business operations. The Role As Assistant IT Manager, you will: Support the management of IT services across multiple school sites. Lead, mentor and develop a team of IT Technicians. Provide 2nd and 3rd line technical support where required. Assist with planning, implementing and maintaining ICT infrastructure. Ensure systems remain secure, reliable and compliant with relevant standards. Support Microsoft 365, Active Directory, Windows Server and endpoint management. Monitor network performance and resolve infrastructure issues. Assist with hardware procurement, deployment and asset management. Support disaster recovery, backups and business continuity planning. Work closely with school leadership teams to identify technology improvements. Contribute to IT projects, including system upgrades, migrations and new technology rollouts. Maintain documentation and ensure ICT policies and procedures are followed. The Ideal Candidate We are looking for someone who has: Previous experience in an IT support or infrastructure role, ideally within education. Experience supervising or mentoring IT staff. Strong knowledge of: Microsoft Windows Server Active Directory & Group Policy Microsoft 365 Networking (Switches, VLANs, Wi-Fi, TCP/IP) Endpoint management Hardware troubleshooting Excellent communication and customer service skills. The ability to prioritise workloads across multiple sites. A proactive approach to problem solving and continuous improvement. A full UK driving licence and access to a vehicle, as travel between schools is required. In Return Tradewind Recruitment can offer: Competitive salary. Permanent full-time opportunity. Ongoing professional development. Opportunity to work within a collaborative education environment. Varied and rewarding role with genuine career progression. Dedicated consultant support throughout the recruitment process. How to Apply If you're an experienced IT professional looking to make a real impact within education, we'd love to hear from you. Apply today with your updated CV, or contact Tradewind Recruitment for a confidential discussion about this opportunity.
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.
21/07/2026
Full time
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.
Weetabix is seeking a 3rd Line Build and Support Engineer to lead advanced IT support, drive system stability and the deployment of secure, scalable infrastructure. You will act as the escalation point for senior technicians and own proactive monitoring, performance tuning and disaster recovery readiness. You will help modernise our infrastructure over the next few years, working across servers, cloud platforms (Azure), networks and security tooling to ensure resilience for business growth.
20/07/2026
Full time
Weetabix is seeking a 3rd Line Build and Support Engineer to lead advanced IT support, drive system stability and the deployment of secure, scalable infrastructure. You will act as the escalation point for senior technicians and own proactive monitoring, performance tuning and disaster recovery readiness. You will help modernise our infrastructure over the next few years, working across servers, cloud platforms (Azure), networks and security tooling to ensure resilience for business growth.
Technical Coordinator As a Technical Coordinator with Pertemps Thames Water in Banbury, you will join the Thames Valley North Wastewater Operations team covering areas including the Cotswolds, Cherwell and Oxford. This full time, field based role offers a salary of up to £47,000 per annum, depending on experience. Working 36 hours per week, Monday to Friday, you will collaborate closely with Performance Managers and technicians specialising in mechanical, electrical and ICA disciplines. Location: Banbury / Witney (OX164RZ / OX285JH) Hours: 36 per week, Monday to Friday Responsibilities Deliver planned and reactive maintenance for wastewater treatment sites, ensuring plant availability and meeting operational KPIs. Manage prerequisites within SAP (materials, permits, resources and services) for all complex jobs. Use technical expertise and field data to design operationally critical jobs. Highlight key operational risks and present them to obtain funding. Maintain plant and equipment availability and optimise treatment process performance. Develop strong collaborative relationships with internal and external stakeholders. Provide expert advice on technical issues and generate solutions to operational risks. Obtain quotes, order materials and 3rd party services through framework contractors. Ensure all aspects of Health and Safety are managed correctly, reviewing RAMS, permitting and conducting site audits. Ensure legal statutory maintenance requirements such as lifting equipment, pressure vessels and generators are met. Qualifications Completed a time served apprenticeship or hold a recognised technical qualification in Mechanical or Electrical Engineering. Proven, relevant experience as a Mechanical & Electrical (M&E) Technician or ICA Technician. Strong understanding of plant, equipment and operational processes, preferably within Water or Wastewater Treatment. Highly logical, able to decide on and build dependencies between tasks. Collaborative, able to work closely with Planners, Field Performance Managers, suppliers and 3rd parties. Technically experienced with a good understanding of how to maintain assets. Meticulous at documenting finer details of required tasks. Able to manage a large workload of numerous jobs in parallel. Competent with IT systems (will use SAP extensively) and possess effective communication skills. Knowledge and awareness of health and safety issues relevant to the industry; IOSH or equivalent qualified preferred. A full current driving licence is essential for this position as it involves travelling around sites, with a livery vehicle provided. Benefits Salary up to £47,000 per annum, depending on skills and experience. Annual leave: 26 days per year, increasing to 30 days with length of service (plus bank holidays). Generous paternity leave - 4 weeks paid and an optional 2 weeks unpaid. Enhanced maternity leave - 26 weeks full pay and 13 weeks half pay. Generous pension scheme through AON. Performance related pay plan directly linked to company performance measures and targets. Access to annual health MOTS and physiotherapy and counselling services. Cycle to Work scheme, shopping vouchers and life assurance. Equal Employment Opportunity We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats or anything else, just let us know. We are committed to being a great, diverse and inclusive place to work.
20/07/2026
Full time
Technical Coordinator As a Technical Coordinator with Pertemps Thames Water in Banbury, you will join the Thames Valley North Wastewater Operations team covering areas including the Cotswolds, Cherwell and Oxford. This full time, field based role offers a salary of up to £47,000 per annum, depending on experience. Working 36 hours per week, Monday to Friday, you will collaborate closely with Performance Managers and technicians specialising in mechanical, electrical and ICA disciplines. Location: Banbury / Witney (OX164RZ / OX285JH) Hours: 36 per week, Monday to Friday Responsibilities Deliver planned and reactive maintenance for wastewater treatment sites, ensuring plant availability and meeting operational KPIs. Manage prerequisites within SAP (materials, permits, resources and services) for all complex jobs. Use technical expertise and field data to design operationally critical jobs. Highlight key operational risks and present them to obtain funding. Maintain plant and equipment availability and optimise treatment process performance. Develop strong collaborative relationships with internal and external stakeholders. Provide expert advice on technical issues and generate solutions to operational risks. Obtain quotes, order materials and 3rd party services through framework contractors. Ensure all aspects of Health and Safety are managed correctly, reviewing RAMS, permitting and conducting site audits. Ensure legal statutory maintenance requirements such as lifting equipment, pressure vessels and generators are met. Qualifications Completed a time served apprenticeship or hold a recognised technical qualification in Mechanical or Electrical Engineering. Proven, relevant experience as a Mechanical & Electrical (M&E) Technician or ICA Technician. Strong understanding of plant, equipment and operational processes, preferably within Water or Wastewater Treatment. Highly logical, able to decide on and build dependencies between tasks. Collaborative, able to work closely with Planners, Field Performance Managers, suppliers and 3rd parties. Technically experienced with a good understanding of how to maintain assets. Meticulous at documenting finer details of required tasks. Able to manage a large workload of numerous jobs in parallel. Competent with IT systems (will use SAP extensively) and possess effective communication skills. Knowledge and awareness of health and safety issues relevant to the industry; IOSH or equivalent qualified preferred. A full current driving licence is essential for this position as it involves travelling around sites, with a livery vehicle provided. Benefits Salary up to £47,000 per annum, depending on skills and experience. Annual leave: 26 days per year, increasing to 30 days with length of service (plus bank holidays). Generous paternity leave - 4 weeks paid and an optional 2 weeks unpaid. Enhanced maternity leave - 26 weeks full pay and 13 weeks half pay. Generous pension scheme through AON. Performance related pay plan directly linked to company performance measures and targets. Access to annual health MOTS and physiotherapy and counselling services. Cycle to Work scheme, shopping vouchers and life assurance. Equal Employment Opportunity We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats or anything else, just let us know. We are committed to being a great, diverse and inclusive place to work.
TribePost Ltd is looking for a 2nd / 3rd Line IT Support Technician based in Coatbridge. This full-time, permanent position offers a salary of £32,000 to £36,000 per annum, depending on experience. The role involves providing advanced technical support, managing various client systems, and ensuring seamless communication within the technical team. The company offers a range of benefits, including 32 days annual leave and ongoing training support.
20/07/2026
Full time
TribePost Ltd is looking for a 2nd / 3rd Line IT Support Technician based in Coatbridge. This full-time, permanent position offers a salary of £32,000 to £36,000 per annum, depending on experience. The role involves providing advanced technical support, managing various client systems, and ensuring seamless communication within the technical team. The company offers a range of benefits, including 32 days annual leave and ongoing training support.
Weetabix is seeking a 3rd Line Build and Support Engineer to deliver advanced IT support, drive the build and deployment of secure systems, and act as the escalation point for Second Line Technicians. You will optimise performance, monitor systems, and implement long-term fixes to reduce incidents. You will lead initiatives to modernise infrastructure over the next several years, including cloud adoption, automation, and enhancing cyber resilience, to support scalable business growth.
18/07/2026
Full time
Weetabix is seeking a 3rd Line Build and Support Engineer to deliver advanced IT support, drive the build and deployment of secure systems, and act as the escalation point for Second Line Technicians. You will optimise performance, monitor systems, and implement long-term fixes to reduce incidents. You will lead initiatives to modernise infrastructure over the next several years, including cloud adoption, automation, and enhancing cyber resilience, to support scalable business growth.
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients. Skills and attributes software support Service Desk Description Hours: 37.5 Hours per week (see further information below regarding working pattern) Salary: Competitive plus an excellent Benefits Package Business Unit: Central Services Open To: Internal and External Applicants Ref No.: HRJOB11711 The Role The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills. What we are looking for Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK. 3rdLevel Qualification (or equivalent) Full current driving licence Experience in Desktop Support Working knowledge of Microsoft Office products Proficiency in the use of Active Directory and Windows Operating Systems VDI Desktop Support Experience Further Information For more information on essential and desirable criteria, please review the job description attached to the online job posting. The successful applicant's working hours will be 09.00 - 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 - 17:00 Mon-Fri & 13.00 to 21:00 Mon-Fri (1 week per month) Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on Wednesday 22nd July 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV's received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. Paid Time-Off for Vacation and Sick Days Almac Group is an Equal Opportunity Employer
18/07/2026
Full time
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients. Skills and attributes software support Service Desk Description Hours: 37.5 Hours per week (see further information below regarding working pattern) Salary: Competitive plus an excellent Benefits Package Business Unit: Central Services Open To: Internal and External Applicants Ref No.: HRJOB11711 The Role The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills. What we are looking for Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK. 3rdLevel Qualification (or equivalent) Full current driving licence Experience in Desktop Support Working knowledge of Microsoft Office products Proficiency in the use of Active Directory and Windows Operating Systems VDI Desktop Support Experience Further Information For more information on essential and desirable criteria, please review the job description attached to the online job posting. The successful applicant's working hours will be 09.00 - 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 - 17:00 Mon-Fri & 13.00 to 21:00 Mon-Fri (1 week per month) Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on Wednesday 22nd July 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV's received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. Paid Time-Off for Vacation and Sick Days Almac Group is an Equal Opportunity Employer
Our staff are at the very heart of what we do and why we are so successful. To be part of the Medhurst team, you'll need to have a strong commitment to customer service and be willing to go the extra mile for our clients. Current vacancies at Medhurst can be viewed below. If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to BASE: Stevenage, Hertfordshire (designated school or Trust site) The post holder may be required to work at off site locations as required. DEPARTMENT FUNCTION The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning. Success is achieved by building relationships with our clients and providing an outstanding level of service. JOB PURPOSE Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices Act as the senior onsite point of contact for school staff Lead onsite delivery of small value local projects and approved changes under the direction of the TAM Maintain accurate site documentation, asset registers and change records to a high standard KEY ACCOUNTABILITIES Day to Day Technical Support Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems Perform daily ticket triage and own the assignment of onsite work for the school Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day Investigate RMM monitoring alerts and proactively address issues before they impact users Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi Fi Liaise with third party software and service providers as directed Tickets and Administration Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information Keep customers and users informed of progress and provide detailed information before any escalation Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing in system records, and mailboxes/user administration Projects, Change and Onboarding Execute approved changes at the school as directed by the TAM, including more technically complex change activity Lead post change testing and complete change documentation Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate Lead delivery of small value onsite local projects (within contract) under TAM direction Contribute to the technical audits, standardisation work and documentation for their customer Audit and update site documentation and Asset Registers as required Mentorship and Team Support Mentor and support Level 1 technicians and apprentices on site, providing day to day guidance and technical knowledge transfer Act as the senior technical lead onsite Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance SKILLS AND EXPERIENCE Solid 1st and 2nd line technical experience, with exposure to 3rd line work Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11) Microsoft 365 administration (Exchange Online, SharePoint, Teams) Active Directory, Group Policy and security fundamentals Networking - wired and wireless configuration and troubleshooting (switches, VLANs, Wi Fi) Backup and Restore (Veeam or similar) - operational knowledge Hardware troubleshooting and component level repair Imaging and deployment (e.g. SCCM, MDT, Intune) Strong communication skills with technical and non technical audiences Ability to work autonomously and lead onsite delivery Mentoring or supervisory experience Experience working in an education environment Microsoft Intune and MDM Hyper V or VMware fundamentals Internet filtering and safeguarding monitoring platforms ITIL Foundation REQUIREMENTS Good working knowledge of MS Office packages Willingness to travel to other Medhurst client sites when required Enhanced DBS clearance (or willingness to obtain) The onsite role is predominantly full time at the designated school Attend school Health and Safety, Safeguarding and Security training and adhere to procedures Be polite and courteous to all staff, pupils and visitors at all times Be ready to start work at the allotted time and dressed appropriately for the school environment COMPLIANCE From time to time, you may be required to perform other duties outside of the role defined. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you. Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check. You may also be required to attend Safeguarding Training should the company decide this is necessary at any point. The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies. EQUAL OPPORTUNITIES STATEMENT Medhurst Communications is an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.
18/07/2026
Full time
Our staff are at the very heart of what we do and why we are so successful. To be part of the Medhurst team, you'll need to have a strong commitment to customer service and be willing to go the extra mile for our clients. Current vacancies at Medhurst can be viewed below. If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to BASE: Stevenage, Hertfordshire (designated school or Trust site) The post holder may be required to work at off site locations as required. DEPARTMENT FUNCTION The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning. Success is achieved by building relationships with our clients and providing an outstanding level of service. JOB PURPOSE Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices Act as the senior onsite point of contact for school staff Lead onsite delivery of small value local projects and approved changes under the direction of the TAM Maintain accurate site documentation, asset registers and change records to a high standard KEY ACCOUNTABILITIES Day to Day Technical Support Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems Perform daily ticket triage and own the assignment of onsite work for the school Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day Investigate RMM monitoring alerts and proactively address issues before they impact users Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi Fi Liaise with third party software and service providers as directed Tickets and Administration Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information Keep customers and users informed of progress and provide detailed information before any escalation Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing in system records, and mailboxes/user administration Projects, Change and Onboarding Execute approved changes at the school as directed by the TAM, including more technically complex change activity Lead post change testing and complete change documentation Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate Lead delivery of small value onsite local projects (within contract) under TAM direction Contribute to the technical audits, standardisation work and documentation for their customer Audit and update site documentation and Asset Registers as required Mentorship and Team Support Mentor and support Level 1 technicians and apprentices on site, providing day to day guidance and technical knowledge transfer Act as the senior technical lead onsite Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance SKILLS AND EXPERIENCE Solid 1st and 2nd line technical experience, with exposure to 3rd line work Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11) Microsoft 365 administration (Exchange Online, SharePoint, Teams) Active Directory, Group Policy and security fundamentals Networking - wired and wireless configuration and troubleshooting (switches, VLANs, Wi Fi) Backup and Restore (Veeam or similar) - operational knowledge Hardware troubleshooting and component level repair Imaging and deployment (e.g. SCCM, MDT, Intune) Strong communication skills with technical and non technical audiences Ability to work autonomously and lead onsite delivery Mentoring or supervisory experience Experience working in an education environment Microsoft Intune and MDM Hyper V or VMware fundamentals Internet filtering and safeguarding monitoring platforms ITIL Foundation REQUIREMENTS Good working knowledge of MS Office packages Willingness to travel to other Medhurst client sites when required Enhanced DBS clearance (or willingness to obtain) The onsite role is predominantly full time at the designated school Attend school Health and Safety, Safeguarding and Security training and adhere to procedures Be polite and courteous to all staff, pupils and visitors at all times Be ready to start work at the allotted time and dressed appropriately for the school environment COMPLIANCE From time to time, you may be required to perform other duties outside of the role defined. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you. Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check. You may also be required to attend Safeguarding Training should the company decide this is necessary at any point. The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies. EQUAL OPPORTUNITIES STATEMENT Medhurst Communications is an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong-where different voices, experiences, and backgrounds are valued and respected. Closing date: 28th July Interview process: TEAMS followed by Face to Face at our site in Burton Latimer. Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future. The Recipe (About the Role) As a 3rd Line Build and Support Engineer, you will deliver advanced technical support, resolve complex incidents, and head the build and deployment of secure, reliable Information Technology (IT) systems. Acting as the escalation point for Second Line Technicians, you will provide in depth troubleshooting, proactive system monitoring, performance optimisation, and ensure environments are fully prepared and resilient. You will play a key role in maintaining stability while continuously improving system performance, ensuring the organisation can operate efficiently and securely at scale. Over the next three to five years, you will be central to advocating the adoption of advanced technologies, modernising infrastructure, and strengthening cyber resilience. Your work will help enable scalable, future ready Information Technology capabilities that support business growth and operational excellence. Act as the main escalation point for complex technical incidents, delivering advanced diagnosis across servers, networks, cloud platforms, applications and end-user environments Monitor, maintain and optimise systems to ensure stability, performance and security, including patching, backup management, antivirus and proactive health checks Troubleshoot and manage a broad technology estate, including physical and virtual servers, cloud platforms (such as Microsoft Azure and Amazon Web Services), identity and access management, endpoint management tools, networking, backup and disaster recovery, and security tooling Carry out root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents Ensure all activity follows Information Technology Infrastructure Library (ITIL) processes, advocating a compliant and well-governed environment Own service transition activities, ensuring new and updated services are secure, valid and effectively handed into business-as-usual assistance Work with third-party providers to resolve specialist issues and maintain service continuity Maintain clear, accurate and up-to-date documentation for infrastructure, configurations and assistant processes Deliver infrastructure projects, including system migrations, upgrades, integrations and new service deployments Build, configure and deploy servers, cloud services, end-user devices, network components and system upgrades, maintaining standard builds, golden images and secure configuration baselines Own infrastructure modernisation through the adoption of cloud technologies, automation and improved tooling Strengthen resilience through proactive monitoring, capacity planning and robust backup and recovery processes Contribute to infrastructure strategy, ensuring systems scale effectively to help business growth and evolving digital needs Identify and deliver continuous improvement opportunities to streamline processes, reduce recurring issues and enhance system performance Enhance cybersecurity by maintaining strong patching, endpoint protection, secure configurations and system hardening practices The Ingredients (What we need from you) Key Know How: Proven experience in third-line support or advanced infrastructure engineering Knowledge of Microsoft operating systems and enterprise technologies Experience diagnosing and resolving complex hardware, software and application issues Solid comprehension of Windows, Unix and Structured Query Language (SQL) Server environments Expertise in identity and access management including Active Directory, Microsoft Entra ID and Group Policy Experience with Microsoft Azure, including workloads, Entra ID and Conditional Access Virtualisation experience using VMware or Hyper V Endpoint management experience with Microsoft Intune, Windows Autopilot and Microsoft Endpoint Configuration Manager (MECM) Good insight of networking ethics including Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Local Area Networks (VLANs), firewalls and Virtual Private Networks (VPNs) Experience with storage area networks and enterprise storage solutions Knowledge of backup and disaster recovery solutions Familiarity with security tooling including Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), vulnerability management and identity protection Experience with Microsoft 365 technologies Experience using IT service management tools within an Information Technology Infrastructure Library (ITIL) environment Demonstrates a customer-focused service approach Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. Annual bonus Double-matched pension scheme (up to 12% from us) 25 days annual leave increasing with service Annual Salary review Healthcare plan Discounted Weetabix products To support our employees, we also offer: Continued investment in your personal development We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave Access to 24/7 counselling service (via Grocery Aid partnership) The freedom of Flexible Work Opportunities Enhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal Care Working Parents Support Group Fully stocked kitchens filled with our delicious products for you to enjoy To learn more about life at Weetabix, visit our careers page: Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support
18/07/2026
Full time
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong-where different voices, experiences, and backgrounds are valued and respected. Closing date: 28th July Interview process: TEAMS followed by Face to Face at our site in Burton Latimer. Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future. The Recipe (About the Role) As a 3rd Line Build and Support Engineer, you will deliver advanced technical support, resolve complex incidents, and head the build and deployment of secure, reliable Information Technology (IT) systems. Acting as the escalation point for Second Line Technicians, you will provide in depth troubleshooting, proactive system monitoring, performance optimisation, and ensure environments are fully prepared and resilient. You will play a key role in maintaining stability while continuously improving system performance, ensuring the organisation can operate efficiently and securely at scale. Over the next three to five years, you will be central to advocating the adoption of advanced technologies, modernising infrastructure, and strengthening cyber resilience. Your work will help enable scalable, future ready Information Technology capabilities that support business growth and operational excellence. Act as the main escalation point for complex technical incidents, delivering advanced diagnosis across servers, networks, cloud platforms, applications and end-user environments Monitor, maintain and optimise systems to ensure stability, performance and security, including patching, backup management, antivirus and proactive health checks Troubleshoot and manage a broad technology estate, including physical and virtual servers, cloud platforms (such as Microsoft Azure and Amazon Web Services), identity and access management, endpoint management tools, networking, backup and disaster recovery, and security tooling Carry out root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents Ensure all activity follows Information Technology Infrastructure Library (ITIL) processes, advocating a compliant and well-governed environment Own service transition activities, ensuring new and updated services are secure, valid and effectively handed into business-as-usual assistance Work with third-party providers to resolve specialist issues and maintain service continuity Maintain clear, accurate and up-to-date documentation for infrastructure, configurations and assistant processes Deliver infrastructure projects, including system migrations, upgrades, integrations and new service deployments Build, configure and deploy servers, cloud services, end-user devices, network components and system upgrades, maintaining standard builds, golden images and secure configuration baselines Own infrastructure modernisation through the adoption of cloud technologies, automation and improved tooling Strengthen resilience through proactive monitoring, capacity planning and robust backup and recovery processes Contribute to infrastructure strategy, ensuring systems scale effectively to help business growth and evolving digital needs Identify and deliver continuous improvement opportunities to streamline processes, reduce recurring issues and enhance system performance Enhance cybersecurity by maintaining strong patching, endpoint protection, secure configurations and system hardening practices The Ingredients (What we need from you) Key Know How: Proven experience in third-line support or advanced infrastructure engineering Knowledge of Microsoft operating systems and enterprise technologies Experience diagnosing and resolving complex hardware, software and application issues Solid comprehension of Windows, Unix and Structured Query Language (SQL) Server environments Expertise in identity and access management including Active Directory, Microsoft Entra ID and Group Policy Experience with Microsoft Azure, including workloads, Entra ID and Conditional Access Virtualisation experience using VMware or Hyper V Endpoint management experience with Microsoft Intune, Windows Autopilot and Microsoft Endpoint Configuration Manager (MECM) Good insight of networking ethics including Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Local Area Networks (VLANs), firewalls and Virtual Private Networks (VPNs) Experience with storage area networks and enterprise storage solutions Knowledge of backup and disaster recovery solutions Familiarity with security tooling including Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), vulnerability management and identity protection Experience with Microsoft 365 technologies Experience using IT service management tools within an Information Technology Infrastructure Library (ITIL) environment Demonstrates a customer-focused service approach Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. Annual bonus Double-matched pension scheme (up to 12% from us) 25 days annual leave increasing with service Annual Salary review Healthcare plan Discounted Weetabix products To support our employees, we also offer: Continued investment in your personal development We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave Access to 24/7 counselling service (via Grocery Aid partnership) The freedom of Flexible Work Opportunities Enhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal Care Working Parents Support Group Fully stocked kitchens filled with our delicious products for you to enjoy To learn more about life at Weetabix, visit our careers page: Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support
Consortium Professional Recruitment
Hessle, North Humberside
Infrastructure Technician Hessle £40,000 - £45,000 + Benefits + Excellent Training + Long-Term Career Development Fed up spending all your time firefighting support tickets? Looking for an IT Infrastructure Technician role where you'll gain exposure to modern Microsoft technologies, enterprise infrastructure and exciting technical projects? This IT Infrastructure Technician opportunity offers the chance to join a well-established UK manufacturing business where IT is recognised as a key part of the organisation's continued growth. You'll support business-critical infrastructure across a large multi-site environment whilst developing your technical expertise across cloud, virtualisation, networking and security technologies. As IT Infrastructure Technician, you'll work as part of a collaborative infrastructure team where you'll have the opportunity to contribute to both day-to-day operational support and infrastructure improvement projects. If you're looking for a role that combines technical variety with genuine long-term development, this is well worth exploring. What You'll Be Doing Working across a diverse enterprise infrastructure, you'll: Deliver 2nd and 3rd line support across core infrastructure technologies Support Microsoft Server, Active Directory, Microsoft 365 and Azure environments Maintain VMware, on-premise infrastructure and virtualised platforms Assist with networking, firewall and security technologies Contribute to infrastructure projects from planning through to implementation Create clear technical documentation and share knowledge across the wider IT team Help maintain secure, resilient and highly available IT services across the business What We're Looking For You'll probably already be working in an IT Infrastructure, 2nd Line or 3rd Line support role and enjoy solving technical challenges whilst working across a broad technology estate. Experience in most of the following would be beneficial: Windows Server, Active Directory and Microsoft 365 Azure cloud technologies VMware vSphere and virtualisation SQL Server environments LAN, WAN and firewall technologies Linux, ideally Ubuntu Cyber security best practice Technical documentation and knowledge sharing Strong communication skills with both technical and non-technical colleagues Experience within manufacturing environments, AWS, GCP, SAN storage, SSL certificate management or emerging AI technologies such as Microsoft Copilot or ChatGPT would be advantageous, but isn't essential. Why Join? This is a business that continues to invest in both its technology and its people. Infrastructure isn't viewed as simply keeping the lights on, it's recognised as a key part of supporting operational performance and future growth. You'll work alongside experienced infrastructure professionals, gain exposure to a broad range of enterprise technologies and have the opportunity to build your technical capability through ongoing project work and professional development. You'll also benefit from: £40,000 - £45,000 salary, depending on experience Permanent, full-time position 25 days annual leave plus public holidays Contributory pension scheme Modern laptop and smartphone Flexible working arrangements where business needs allow Ongoing technical training and development A collaborative team environment with genuine long-term career opportunities This opportunity is being managed on behalf of our client by Consortium. All applications will be treated in strict confidence. Feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit
17/07/2026
Full time
Infrastructure Technician Hessle £40,000 - £45,000 + Benefits + Excellent Training + Long-Term Career Development Fed up spending all your time firefighting support tickets? Looking for an IT Infrastructure Technician role where you'll gain exposure to modern Microsoft technologies, enterprise infrastructure and exciting technical projects? This IT Infrastructure Technician opportunity offers the chance to join a well-established UK manufacturing business where IT is recognised as a key part of the organisation's continued growth. You'll support business-critical infrastructure across a large multi-site environment whilst developing your technical expertise across cloud, virtualisation, networking and security technologies. As IT Infrastructure Technician, you'll work as part of a collaborative infrastructure team where you'll have the opportunity to contribute to both day-to-day operational support and infrastructure improvement projects. If you're looking for a role that combines technical variety with genuine long-term development, this is well worth exploring. What You'll Be Doing Working across a diverse enterprise infrastructure, you'll: Deliver 2nd and 3rd line support across core infrastructure technologies Support Microsoft Server, Active Directory, Microsoft 365 and Azure environments Maintain VMware, on-premise infrastructure and virtualised platforms Assist with networking, firewall and security technologies Contribute to infrastructure projects from planning through to implementation Create clear technical documentation and share knowledge across the wider IT team Help maintain secure, resilient and highly available IT services across the business What We're Looking For You'll probably already be working in an IT Infrastructure, 2nd Line or 3rd Line support role and enjoy solving technical challenges whilst working across a broad technology estate. Experience in most of the following would be beneficial: Windows Server, Active Directory and Microsoft 365 Azure cloud technologies VMware vSphere and virtualisation SQL Server environments LAN, WAN and firewall technologies Linux, ideally Ubuntu Cyber security best practice Technical documentation and knowledge sharing Strong communication skills with both technical and non-technical colleagues Experience within manufacturing environments, AWS, GCP, SAN storage, SSL certificate management or emerging AI technologies such as Microsoft Copilot or ChatGPT would be advantageous, but isn't essential. Why Join? This is a business that continues to invest in both its technology and its people. Infrastructure isn't viewed as simply keeping the lights on, it's recognised as a key part of supporting operational performance and future growth. You'll work alongside experienced infrastructure professionals, gain exposure to a broad range of enterprise technologies and have the opportunity to build your technical capability through ongoing project work and professional development. You'll also benefit from: £40,000 - £45,000 salary, depending on experience Permanent, full-time position 25 days annual leave plus public holidays Contributory pension scheme Modern laptop and smartphone Flexible working arrangements where business needs allow Ongoing technical training and development A collaborative team environment with genuine long-term career opportunities This opportunity is being managed on behalf of our client by Consortium. All applications will be treated in strict confidence. Feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit
Third Line Technician Location: Swindon Salary: Competitive Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00) Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes. Candidates must have a full uk drivers licence Day-to-day of the role: Act as the final escalation point for complex technical incidents and service requests. Lead root cause analysis for recurring or high-impact issues and implement long-term fixes. Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments. Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation. Recommend improvements aligned with best practice and evolving customer needs. Provide technical leadership and mentoring to First and Second Line teams. Create and maintain technical documentation Required Skills & Qualifications: Exceptional analytical and problem-solving ability, especially under pressure. Strong leadership qualities with a passion for mentoring others. Clear and confident communication skills, able to translate technical details for any audience. High sense of ownership, accountability, and proactive thinking. Ability to juggle multiple priorities while maintaining quality. Deep expertise across cloud, networking, and infrastructure technologies. Strong documentation habits and experience working to SLAs. If you are interested in this position please apply online or for more information please contact me on
17/07/2026
Full time
Third Line Technician Location: Swindon Salary: Competitive Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00) Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes. Candidates must have a full uk drivers licence Day-to-day of the role: Act as the final escalation point for complex technical incidents and service requests. Lead root cause analysis for recurring or high-impact issues and implement long-term fixes. Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments. Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation. Recommend improvements aligned with best practice and evolving customer needs. Provide technical leadership and mentoring to First and Second Line teams. Create and maintain technical documentation Required Skills & Qualifications: Exceptional analytical and problem-solving ability, especially under pressure. Strong leadership qualities with a passion for mentoring others. Clear and confident communication skills, able to translate technical details for any audience. High sense of ownership, accountability, and proactive thinking. Ability to juggle multiple priorities while maintaining quality. Deep expertise across cloud, networking, and infrastructure technologies. Strong documentation habits and experience working to SLAs. If you are interested in this position please apply online or for more information please contact me on
SER-IN is seeking an IT Field Technician to provide onsite and remote 2nd/3rd line IT support across the M5 corridor, from Birmingham to Exeter, including Devon and Cornwall. The role involves regular travel, occasional overnight stays, and flexibility beyond standard hours. You will resolve complex IT issues, build strong customer relationships, and ensure exceptional service levels while supporting Microsoft technologies and cloud services.
16/07/2026
Full time
SER-IN is seeking an IT Field Technician to provide onsite and remote 2nd/3rd line IT support across the M5 corridor, from Birmingham to Exeter, including Devon and Cornwall. The role involves regular travel, occasional overnight stays, and flexibility beyond standard hours. You will resolve complex IT issues, build strong customer relationships, and ensure exceptional service levels while supporting Microsoft technologies and cloud services.
IT Field Technician (2nd/3rd Line Support) - West Country (M5 Corridor) Location: Covering the M5 Corridor from Birmingham to Exeter, including Devon & Cornwall Salary: £32,500 - £38,000 Basic (dependent on experience) Benefits: Company Car or £6,000 Car Allowance, Mobile Phone, Laptop, Pension Scheme, Perkbox, Uniform, with the opportunity to join a Private Medical Scheme. The Opportunity Are you an experienced IT Support Engineer looking for a varied field-based role where no two days are the same? We're recruiting on behalf of a well-established, award-winning Managed IT and VoIP Solutions provider that continues to experience impressive growth across the UK. Due to continued expansion, they're looking to appoint a customer-focused IT Field Technician to support clients throughout the West Country. This is an excellent opportunity to join a business that genuinely invests in its people through ongoing training, career progression and exposure to a wide range of modern Microsoft technologies. The Role Reporting to the IT Service Manager, you'll provide onsite and remote 2nd and 3rd Line support to a diverse customer base across the M5 corridor, from Birmingham through to Exeter, Devon and Cornwall. As a trusted technical specialist, you'll be responsible for resolving complex IT issues, building strong customer relationships and ensuring clients receive an exceptional level of service. This is a hands on, customer facing position requiring regular travel, occasional overnight stays and the flexibility to support customers outside of standard business hours when required. Key Responsibilities Deliver high quality onsite and remote 2nd/3rd Line IT support. Diagnose, troubleshoot and resolve hardware, software and network issues. Act as the technical escalation point for customer support queries. Build strong relationships with customers through regular onsite visits. Ensure service levels are consistently achieved in line with SLAs. Install, configure and support Microsoft infrastructure and cloud technologies. Maintain accurate customer documentation, licensing and asset records. Work proactively with the wider IT and Sales teams to identify improvement opportunities. Provide advice on best practice, security and future technology solutions. What We're Looking For You'll have at least 2 years' experience in a 2nd or 3rd Line IT Support role, ideally within a Managed Service Provider (MSP) environment, together with excellent communication skills and a genuine passion for delivering outstanding customer service. Technical Skills Experience with most of the following: Microsoft Windows Server 2016/2019/2022 Windows 10 & Windows 11 Microsoft 365 Administration Microsoft 365 migrations and tenant deployments Microsoft Entra ID Active Directory & Azure AD Connect Microsoft Intune (MDM & MAM) Microsoft Defender Suite Networking including routers, switches and firewalls WatchGuard Firewalls (preferred) Backup and Disaster Recovery principles RMM platforms such as Datto or TeamViewer Helpdesk systems such as Autotask VoIP solutions (3CX experience advantageous) General networking and connectivity troubleshooting About You You'll be someone who enjoys working independently whilst taking ownership of customer issues from start to finish. You'll also possess: Outstanding customer service skills Strong troubleshooting and analytical ability Excellent verbal and written communication skills A proactive, can do attitude Professional presentation and approach The ability to prioritise a busy workload Full UK Driving Licence Flexibility to travel throughout the region, including occasional overnight stays If you're an ambitious IT Engineer looking to join a successful business where your technical expertise is valued and your career can develop, we'd love to hear from you. SER-IN
16/07/2026
Full time
IT Field Technician (2nd/3rd Line Support) - West Country (M5 Corridor) Location: Covering the M5 Corridor from Birmingham to Exeter, including Devon & Cornwall Salary: £32,500 - £38,000 Basic (dependent on experience) Benefits: Company Car or £6,000 Car Allowance, Mobile Phone, Laptop, Pension Scheme, Perkbox, Uniform, with the opportunity to join a Private Medical Scheme. The Opportunity Are you an experienced IT Support Engineer looking for a varied field-based role where no two days are the same? We're recruiting on behalf of a well-established, award-winning Managed IT and VoIP Solutions provider that continues to experience impressive growth across the UK. Due to continued expansion, they're looking to appoint a customer-focused IT Field Technician to support clients throughout the West Country. This is an excellent opportunity to join a business that genuinely invests in its people through ongoing training, career progression and exposure to a wide range of modern Microsoft technologies. The Role Reporting to the IT Service Manager, you'll provide onsite and remote 2nd and 3rd Line support to a diverse customer base across the M5 corridor, from Birmingham through to Exeter, Devon and Cornwall. As a trusted technical specialist, you'll be responsible for resolving complex IT issues, building strong customer relationships and ensuring clients receive an exceptional level of service. This is a hands on, customer facing position requiring regular travel, occasional overnight stays and the flexibility to support customers outside of standard business hours when required. Key Responsibilities Deliver high quality onsite and remote 2nd/3rd Line IT support. Diagnose, troubleshoot and resolve hardware, software and network issues. Act as the technical escalation point for customer support queries. Build strong relationships with customers through regular onsite visits. Ensure service levels are consistently achieved in line with SLAs. Install, configure and support Microsoft infrastructure and cloud technologies. Maintain accurate customer documentation, licensing and asset records. Work proactively with the wider IT and Sales teams to identify improvement opportunities. Provide advice on best practice, security and future technology solutions. What We're Looking For You'll have at least 2 years' experience in a 2nd or 3rd Line IT Support role, ideally within a Managed Service Provider (MSP) environment, together with excellent communication skills and a genuine passion for delivering outstanding customer service. Technical Skills Experience with most of the following: Microsoft Windows Server 2016/2019/2022 Windows 10 & Windows 11 Microsoft 365 Administration Microsoft 365 migrations and tenant deployments Microsoft Entra ID Active Directory & Azure AD Connect Microsoft Intune (MDM & MAM) Microsoft Defender Suite Networking including routers, switches and firewalls WatchGuard Firewalls (preferred) Backup and Disaster Recovery principles RMM platforms such as Datto or TeamViewer Helpdesk systems such as Autotask VoIP solutions (3CX experience advantageous) General networking and connectivity troubleshooting About You You'll be someone who enjoys working independently whilst taking ownership of customer issues from start to finish. You'll also possess: Outstanding customer service skills Strong troubleshooting and analytical ability Excellent verbal and written communication skills A proactive, can do attitude Professional presentation and approach The ability to prioritise a busy workload Full UK Driving Licence Flexibility to travel throughout the region, including occasional overnight stays If you're an ambitious IT Engineer looking to join a successful business where your technical expertise is valued and your career can develop, we'd love to hear from you. SER-IN
Searchability is hiring an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This hands on role combines 1st, 2nd and some 3rd line support with mentoring junior technicians, maintaining IT infrastructure and delivering a first class service for staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite contact while driving continuous
16/07/2026
Full time
Searchability is hiring an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This hands on role combines 1st, 2nd and some 3rd line support with mentoring junior technicians, maintaining IT infrastructure and delivering a first class service for staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite contact while driving continuous
Advanced ICT Technician Job details Salary NJC31 - £41,771 Contractual hours 37 Basis Full time Hours Fulltime and Permanent Job category/type ICT/Systems Date posted 09/07/2026 Job reference NELC Job description Are you the person colleagues turn to when critical systems fail, complex technical issues need solving, and innovative technology solutions are required? If you're someone who thrives on troubleshooting complex issues, embraces new technologies and enjoys finding practical solutions, this could be the perfect role for you. What's the role all about? As an ICT Advanced Technician, you'll be a senior technical specialist within the ICT team, providing advanced expertise, guidance and support across the Council's infrastructure, systems and applications. Acting as a key technical escalation point, you'll help ensure ICT services remain secure, resilient and available, while leading on the development, implementation and support of key technologies. You'll also contribute to major ICT projects, help shape technical standards and play an important role in maintaining business continuity and service reliability. What will your day look like? No two days are the same in this role. You could be leading the resolution of a major technical incident, managing endpoint technologies such as servers, desktops, laptops and mobile devices, network switches, firewalls, supporting Active Directory and environments such as Azure and M365, implementing system updates, or testing new technologies. You'll work closely with colleagues across the organisation, provide expert advice on complex ICT issues, contribute to strategic projects and support the development of team members through training and guidance. Who are we looking for? We're looking for a highly skilled ICT professional with significant experience supporting and developing enterprise-level ICT environments. You'll have strong technical knowledge across areas such as infrastructure, operating systems, security, networking, applications and service management, alongside excellent analytical and problem solving abilities. You'll be organised, adaptable and able to communicate technical information clearly to a range of audiences. Why join us? At North East Lincolnshire Council, you'll be part of an organisation that values people, integrity, openness and continuous improvement. You'll have the opportunity to work on meaningful projects that directly support the delivery of vital local services, while developing your skills in a forward thinking ICT environment. We offer a collaborative workplace, opportunities for professional growth and the chance to make a genuine impact through technology that enables services to operate effectively and efficiently for our communities. For more information please contact: Robert Ryan via Key Dates Closing date - 23rd July Interviews - 4th August & 5th August We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us. Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council! We reserve the right to close our adverts early if we have received a significant volume of suitable applications. We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability. Do you need support? Looking for career support? Wendy Trask from the Career Café can provide advice and guidance on job searching, completing application forms, building confidence, and accessing digital support. To speak with Wendy, call or text . We are committed to safeguarding and promoting the welfare of children and young people and expect the same commitment from all staff and volunteers. Accessibility - MHR is working towards making the employee and manager self service accessible with a large number of screens already conforming to the WCAG 2.0 guidelines.
16/07/2026
Full time
Advanced ICT Technician Job details Salary NJC31 - £41,771 Contractual hours 37 Basis Full time Hours Fulltime and Permanent Job category/type ICT/Systems Date posted 09/07/2026 Job reference NELC Job description Are you the person colleagues turn to when critical systems fail, complex technical issues need solving, and innovative technology solutions are required? If you're someone who thrives on troubleshooting complex issues, embraces new technologies and enjoys finding practical solutions, this could be the perfect role for you. What's the role all about? As an ICT Advanced Technician, you'll be a senior technical specialist within the ICT team, providing advanced expertise, guidance and support across the Council's infrastructure, systems and applications. Acting as a key technical escalation point, you'll help ensure ICT services remain secure, resilient and available, while leading on the development, implementation and support of key technologies. You'll also contribute to major ICT projects, help shape technical standards and play an important role in maintaining business continuity and service reliability. What will your day look like? No two days are the same in this role. You could be leading the resolution of a major technical incident, managing endpoint technologies such as servers, desktops, laptops and mobile devices, network switches, firewalls, supporting Active Directory and environments such as Azure and M365, implementing system updates, or testing new technologies. You'll work closely with colleagues across the organisation, provide expert advice on complex ICT issues, contribute to strategic projects and support the development of team members through training and guidance. Who are we looking for? We're looking for a highly skilled ICT professional with significant experience supporting and developing enterprise-level ICT environments. You'll have strong technical knowledge across areas such as infrastructure, operating systems, security, networking, applications and service management, alongside excellent analytical and problem solving abilities. You'll be organised, adaptable and able to communicate technical information clearly to a range of audiences. Why join us? At North East Lincolnshire Council, you'll be part of an organisation that values people, integrity, openness and continuous improvement. You'll have the opportunity to work on meaningful projects that directly support the delivery of vital local services, while developing your skills in a forward thinking ICT environment. We offer a collaborative workplace, opportunities for professional growth and the chance to make a genuine impact through technology that enables services to operate effectively and efficiently for our communities. For more information please contact: Robert Ryan via Key Dates Closing date - 23rd July Interviews - 4th August & 5th August We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us. Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council! We reserve the right to close our adverts early if we have received a significant volume of suitable applications. We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability. Do you need support? Looking for career support? Wendy Trask from the Career Café can provide advice and guidance on job searching, completing application forms, building confidence, and accessing digital support. To speak with Wendy, call or text . We are committed to safeguarding and promoting the welfare of children and young people and expect the same commitment from all staff and volunteers. Accessibility - MHR is working towards making the employee and manager self service accessible with a large number of screens already conforming to the WCAG 2.0 guidelines.
Hiring for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high quality support, driving continuous improvements and leading small IT projects. Key Responsibilities Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure. Act as the senior onsite technical lead and primary point of contact for school staff. Mentor and support Level 1 Technicians and Apprentices. Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues. Support classroom technology, AV equipment and end user devices. Investigate and resolve infrastructure issues including switches, Wi Fi, cabling and network connectivity. Manage and prioritise support tickets, ensuring SLA targets are met. Maintain accurate documentation, asset registers, user accounts and change records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 and 11 Microsoft 365 (Exchange Online, Teams and SharePoint) Active Directory and Group Policy Networking (Switches, VLANs and Wi Fi) Hardware diagnostics and repairs Backup technologies such as Veeam Imaging and deployment (SCCM, MDT or Intune) Excellent troubleshooting and communication skills. Ability to work independently and take ownership of an onsite IT environment. Desirable Experience mentoring junior IT engineers. Previous experience working within the education sector. Microsoft Intune / Mobile Device Management. Hyper V or VMware. ITIL Foundation certification. Apple/iOS device management. Knowledge of safeguarding or education based IT environments. What's Required Full UK driving licence and willingness to travel to other customer sites when required. Enhanced DBS (or willingness to obtain one). Professional, customer focused approach with excellent communication skills. Comfortable working full time onsite within a school environment. Why Apply? This is an excellent opportunity for a skilled IT Support Engineer looking to step into a leadership role where you'll have ownership of an onsite IT environment, mentor junior engineers and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.
16/07/2026
Full time
Hiring for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high quality support, driving continuous improvements and leading small IT projects. Key Responsibilities Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure. Act as the senior onsite technical lead and primary point of contact for school staff. Mentor and support Level 1 Technicians and Apprentices. Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues. Support classroom technology, AV equipment and end user devices. Investigate and resolve infrastructure issues including switches, Wi Fi, cabling and network connectivity. Manage and prioritise support tickets, ensuring SLA targets are met. Maintain accurate documentation, asset registers, user accounts and change records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 and 11 Microsoft 365 (Exchange Online, Teams and SharePoint) Active Directory and Group Policy Networking (Switches, VLANs and Wi Fi) Hardware diagnostics and repairs Backup technologies such as Veeam Imaging and deployment (SCCM, MDT or Intune) Excellent troubleshooting and communication skills. Ability to work independently and take ownership of an onsite IT environment. Desirable Experience mentoring junior IT engineers. Previous experience working within the education sector. Microsoft Intune / Mobile Device Management. Hyper V or VMware. ITIL Foundation certification. Apple/iOS device management. Knowledge of safeguarding or education based IT environments. What's Required Full UK driving licence and willingness to travel to other customer sites when required. Enhanced DBS (or willingness to obtain one). Professional, customer focused approach with excellent communication skills. Comfortable working full time onsite within a school environment. Why Apply? This is an excellent opportunity for a skilled IT Support Engineer looking to step into a leadership role where you'll have ownership of an onsite IT environment, mentor junior engineers and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.
Career Opportunities: Quality Manager (16917) Requisition ID 16917 - Posted - United Kingdom - Bondgate Are you an experienced Quality Manager with a passion for ensuring excellence in production? Refresco UK, a leading manufacturer of soft drinks, is looking for a dynamic and detail-oriented Quality Manager to join our team. In this key role, you will oversee and maintain the highest quality standards, ensuring the consistency and safety of our products. You'll lead a dedicated team, implement quality control processes, and collaborate with various departments to continuously improve production efficiency. At Refresco UK, we pride ourselves on our commitment to innovation and quality, and we're seeking a professional who shares our values. If you're ready to make an impact in a fast-paced environment and contribute to the success of a leading brand, apply today! Quality Manager - Refresco, Pontefract Days, Monday to Friday What's in it for you? 12.5% Annual bonus 28 days annual leave + bank holidays Option to purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid - a support service offering financial, legal, wellbeing and practical support, advice and counselling Access to employee benefits platform - Cheers, including flexible benefits such as healthcare cover, dental insurance, car scheme, activities pass, financial services, will writing services, and more Key responsibilities as the Factory Quality Manager at Refresco: Be accountable for factory implementation of Refresco UK's Quality Management agenda, complying with legal, group, and customer requirements and then working closely with the site team to ensure that aspects are performed in line with standards. Actively participate as part of Bondgates technical team in the setting and improvement of the site Quality Management agenda and standards. Ensure due diligence can be demonstrated to satisfy the requirements of external agencies. Responsible for timely and accurate reporting of internal Refresco KPIs to the site management team. Responsible for ensuring GMP and Hygiene standards are communicated to the operational teams and processes are in place to effectively monitor and manage them. To partake in site visits and 3rd party / customer audits. Ensure that corrective actions are implemented, and drive quality improvement. React in a timely way to day-to-day quality/technical matters that arise, facilitating the determination of root cause, implementation of corrective action, and, in particular, ensuring effective systems are placed for: Control of non-conforming items Management of customer and consumer complaints To work closely with the product/packaging implementation technologists and operational teams to ensure: The launch and trial of new products is completed promptly meeting food safety, legal and customer requirements. Process changes are evaluated, risk assessed, validated and documented Facilitate the development of factory quality technicians to support the above roles as required and create a succession plan to increase skills and flexibility throughout the site team. React in a timely way to day-to-day quality/technical matters that arise, facilitating the determination of root cause, implementation of corrective action and, in particular, ensuring effective systems are place for: Control of non-conforming items Management of customer and consumer complaints Proactively build relationships with Customer Technical Managers, ensuring effective communication internally and externally. Control the Quality Team expenditure against agreed budget. With the Standards & Compliance Manager and operational team ensure: Internal audits are completed to schedule, root cause determined and corrected action implemented to drive quality improvement. HACCP teams are assembled and studies completed and reviewed to the required schedule. lead the product/packaging implementation technologists and operational teams to ensure: The launch and trial of new products is completed in a timely manner meeting food safety, legal and customer requirements. Process changes are evaluated, risk assessed, validated and documented Lead the development of the team to support the above roles as required and create a succession plan to increase skills and flexibility throughout the standards team. About you By nature, you are organised and persistent, able to lead a small team as well as, able to achieve the desired results by effectively influencing larger teams. You will have a degree in Science or Food Technology or 5+ year's industry experience in a technical or quality-based role (quality manager - technical manager - quality supervisor) and be fully conversant with modern manufacturing methodologies, along with demonstrable operational experience, together with significant exposure gained ideally within an FMCG environment. Bottling/beverage manufacturing experience preferred. About Refresco Our drinks on every table. That's the Refresco vision. We're a global business and currently produce 12 billion liters of soft drinks from 64 manufacturing plants in 12 countries and we're only just getting started. We're the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private-label soft drinks and fruit juices for all the leading retailers. Whether it's packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. Refresco is an equal opportunity employer. We are fully committed to diversity and inclusion.
16/07/2026
Full time
Career Opportunities: Quality Manager (16917) Requisition ID 16917 - Posted - United Kingdom - Bondgate Are you an experienced Quality Manager with a passion for ensuring excellence in production? Refresco UK, a leading manufacturer of soft drinks, is looking for a dynamic and detail-oriented Quality Manager to join our team. In this key role, you will oversee and maintain the highest quality standards, ensuring the consistency and safety of our products. You'll lead a dedicated team, implement quality control processes, and collaborate with various departments to continuously improve production efficiency. At Refresco UK, we pride ourselves on our commitment to innovation and quality, and we're seeking a professional who shares our values. If you're ready to make an impact in a fast-paced environment and contribute to the success of a leading brand, apply today! Quality Manager - Refresco, Pontefract Days, Monday to Friday What's in it for you? 12.5% Annual bonus 28 days annual leave + bank holidays Option to purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid - a support service offering financial, legal, wellbeing and practical support, advice and counselling Access to employee benefits platform - Cheers, including flexible benefits such as healthcare cover, dental insurance, car scheme, activities pass, financial services, will writing services, and more Key responsibilities as the Factory Quality Manager at Refresco: Be accountable for factory implementation of Refresco UK's Quality Management agenda, complying with legal, group, and customer requirements and then working closely with the site team to ensure that aspects are performed in line with standards. Actively participate as part of Bondgates technical team in the setting and improvement of the site Quality Management agenda and standards. Ensure due diligence can be demonstrated to satisfy the requirements of external agencies. Responsible for timely and accurate reporting of internal Refresco KPIs to the site management team. Responsible for ensuring GMP and Hygiene standards are communicated to the operational teams and processes are in place to effectively monitor and manage them. To partake in site visits and 3rd party / customer audits. Ensure that corrective actions are implemented, and drive quality improvement. React in a timely way to day-to-day quality/technical matters that arise, facilitating the determination of root cause, implementation of corrective action, and, in particular, ensuring effective systems are placed for: Control of non-conforming items Management of customer and consumer complaints To work closely with the product/packaging implementation technologists and operational teams to ensure: The launch and trial of new products is completed promptly meeting food safety, legal and customer requirements. Process changes are evaluated, risk assessed, validated and documented Facilitate the development of factory quality technicians to support the above roles as required and create a succession plan to increase skills and flexibility throughout the site team. React in a timely way to day-to-day quality/technical matters that arise, facilitating the determination of root cause, implementation of corrective action and, in particular, ensuring effective systems are place for: Control of non-conforming items Management of customer and consumer complaints Proactively build relationships with Customer Technical Managers, ensuring effective communication internally and externally. Control the Quality Team expenditure against agreed budget. With the Standards & Compliance Manager and operational team ensure: Internal audits are completed to schedule, root cause determined and corrected action implemented to drive quality improvement. HACCP teams are assembled and studies completed and reviewed to the required schedule. lead the product/packaging implementation technologists and operational teams to ensure: The launch and trial of new products is completed in a timely manner meeting food safety, legal and customer requirements. Process changes are evaluated, risk assessed, validated and documented Lead the development of the team to support the above roles as required and create a succession plan to increase skills and flexibility throughout the standards team. About you By nature, you are organised and persistent, able to lead a small team as well as, able to achieve the desired results by effectively influencing larger teams. You will have a degree in Science or Food Technology or 5+ year's industry experience in a technical or quality-based role (quality manager - technical manager - quality supervisor) and be fully conversant with modern manufacturing methodologies, along with demonstrable operational experience, together with significant exposure gained ideally within an FMCG environment. Bottling/beverage manufacturing experience preferred. About Refresco Our drinks on every table. That's the Refresco vision. We're a global business and currently produce 12 billion liters of soft drinks from 64 manufacturing plants in 12 countries and we're only just getting started. We're the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private-label soft drinks and fruit juices for all the leading retailers. Whether it's packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. Refresco is an equal opportunity employer. We are fully committed to diversity and inclusion.
