Support Technician (Triage)

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

• software support
• Service Desk

Hours: 37.5 Hours per week (see further information below regarding working pattern)

Salary: Competitive plus an excellent Benefits Package

Business Unit: Central Services

Open To: Internal and External Applicants

Ref No.: HRJOB11711

The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills.

• Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK.
• 3rdLevel Qualification (or equivalent)
• Full current driving licence
• Experience in Desktop Support
• Working knowledge of Microsoft Office products
• Proficiency in the use of Active Directory and Windows Operating Systems
• VDI Desktop Support Experience

For more information on essential and desirable criteria, please review the job description attached to the online job posting.

The successful applicant's working hours will be 09.00 - 17.00 for the first 6 months. After that, you will work an alternating shift pattern of:

07.30 to 15.30 Mon-Fri OR 09:00 - 17:00 Mon-Fri & 13.00 to 21:00 Mon-Fri (1 week per month)

Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

We will no longer be accepting applications after 5pm on Wednesday 22nd July 2026.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV's received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.

Paid Time-Off for Vacation and Sick Days

Almac Group is an Equal Opportunity Employer