Quality Assurance Surveyor

Quality Assurance Surveyor - Operations Responsibilities: Monitor Repairs and Maintenance services delivered by contractors including undertaking quality assurance measures and inspections, surveying, specifying and authorising works. Provide professional and technical advice and reports on all matters within the functionality of the service. Prepare specifications of works and approval reports for approval for one off projects. Carry out appropriate consultation with planners, leaseholders and other stakeholders to ensure statutory compliance. Undertake inspections in relation to LBHF legal disrepair cases. Ensure effective communication with internal and external solicitors, housing management colleagues and other stakeholders to resolve claims as quickly and efficiently as possible to minimise costs incurred through works, legal costs and compensation. Undertake planned estate inspections, agree repairs works to be undertaken, authorise orders and undertake post inspection of completed works. Undertake property inspections where there is structural damage / movement. Instruct specialist consultants where appropriate, arrange remedial works and procure remedial works Undertake property inspections following fire and/or flooding, prepare specifications, organise, and supervise works through to completion ensuring that project documentation is available to the Business Intelligence team for insurance claims. Provide accurate information to Leasehold Services to enable statutory Section 20 consultation notices to be issued and liaise with them to prepare formal responses to all queries. Provide accurate cost data to Leasehold Services for annual service charge billing and investigate and prepare responses to queries of final invoices and preparation of information required to respond to Leasehold Valuation Tribunals where required Liaise with housing management colleagues for decants of tenants where required. Undertake inspections in relation to minor adaptations works if required. Maintain and update relevant Quality Assurance systems/procedures/processes. Contribute to the development of policy, practice, procedures and service planning for Asset Management and Property Services and participate in projects, working groups, service developments, audits and reviews as directed. Maintain own up to date knowledge of legislation and best practice relating to the functionality of this post and ensure that it is translated into action. Build and maintain effective and productive working relationships with internal and external stakeholders. Carry out other duties commensurate with their grade and directed by manager. Skills and Experience HNC / HND in relevant surveying qualification and or experience in a social housing building repairs environment. Significant experience of undertaking technical inspections and managing repairs and maintenance works and a knowledge of technical trades within a social housing environment with Detailed knowledge of building surveying methods, procedures and processes A working knowledge of Building Regulations and administration of contracts Experience of dealing with disrepair claims and knowledge of the legal requirements to process them. Experience of writing specifications for repairs projects. Knowledge of health and safety legislation in relation to repairs and maintenance Experience of managing revenue and capital budgets and approving costs from 6 contractors. Experience of monitoring contractors performance, meeting KPIs and standards Good communication skills both verbally and in writing with ability to write effective letters, specifications of works and reports Ability to explain technical issues to non-technical staff in a clear and jargon free manner. Ability to use a IT packages and repair databases Able to work outside normal hours where necessary to deal with emergencies Ability to attend meetings out of normal working hours