IT Service Manager

Role: IT Service Manager

Ref: 8496

Pay Rate: Competitive Attractive PAYE day rate, with flexible holiday pay

IR35: In scope

Hours: 37 hours per week

Length of Contract: 6 months

Location: Aberdeen

Working Arrangements: 3 days on site per week

Security Clearance: BPSS

IT Service Manager

Triumph Consultants are recruiting for an experienced IT Service Manager to support a high-profile client.

This is a hands-on role within a small organisation, responsible for establishing and managing a centralised digital and IT demand management function. You will create a single point of entry for all IT and digital requests, ensuring demand is captured, assessed, prioritised and directed appropriately.

This is an excellent opportunity for a proactive IT Service Manager to establish a vital function, bring structure to digital demand and make an immediate impact.

Key Responsibilities:

• Establish and manage a centralised IT and digital demand management process.
• Triage incoming requests, resolving issues directly or coordinating with suppliers and service providers.
• Manage the commissioning of work, from initial business requirements and funding through to approval, delivery and service acceptance.
• Ensure appropriate investment approvals and governance requirements are met.
• Maintain demand records, monitor capacity and provide clear reporting to support prioritisation and forward planning.
• Engage senior stakeholders to assess competing demands and agree priorities.
• Produce digital portfolio progress reports for senior leadership and governance committees.
• Develop documented processes, templates and guidance to ensure a sustainable handover to the permanent function.

Essential Requirements:

• Proven experience in IT demand management, service desk management or business relationship management.
• Experience commissioning services through shared services, managed service providers or internal suppliers.
• Understanding of investment approvals, IT governance and assurance processes.
• Strong stakeholder management skills, with the confidence to influence senior decision-makers and manage competing priorities.
• A proactive, hands-on approach, with the ability to establish processes and manage their day-to-day delivery.
• Experience developing documented, repeatable processes and managing effective handovers.

Desirable:

• Experience working within a new, growing or transitioning organisation.
• Public sector experience and knowledge of government digital and IT governance.
• ITIL or equivalent service management knowledge.