Triumph Consultants Ltd
Aberdeen, Aberdeenshire
11/11/2026
Contractor
Role: IT Service Manager Ref: 8496 Pay Rate: Competitive Attractive PAYE day rate, with flexible holiday pay IR35: In scope Hours: 37 hours per week Length of Contract: 6 months Location: Aberdeen Working Arrangements: 3 days on site per week Security Clearance: BPSS IT Service Manager Triumph Consultants are recruiting for an experienced IT Service Manager to support a high-profile client. This is a hands-on role within a small organisation, responsible for establishing and managing a centralised digital and IT demand management function. You will create a single point of entry for all IT and digital requests, ensuring demand is captured, assessed, prioritised and directed appropriately. This is an excellent opportunity for a proactive IT Service Manager to establish a vital function, bring structure to digital demand and make an immediate impact. Key Responsibilities: Establish and manage a centralised IT and digital demand management process. Triage incoming requests, resolving issues directly or coordinating with suppliers and service providers. Manage the commissioning of work, from initial business requirements and funding through to approval, delivery and service acceptance. Ensure appropriate investment approvals and governance requirements are met. Maintain demand records, monitor capacity and provide clear reporting to support prioritisation and forward planning. Engage senior stakeholders to assess competing demands and agree priorities. Produce digital portfolio progress reports for senior leadership and governance committees. Develop documented processes, templates and guidance to ensure a sustainable handover to the permanent function. Essential Requirements: Proven experience in IT demand management, service desk management or business relationship management. Experience commissioning services through shared services, managed service providers or internal suppliers. Understanding of investment approvals, IT governance and assurance processes. Strong stakeholder management skills, with the confidence to influence senior decision-makers and manage competing priorities. A proactive, hands-on approach, with the ability to establish processes and manage their day-to-day delivery. Experience developing documented, repeatable processes and managing effective handovers. Desirable: Experience working within a new, growing or transitioning organisation. Public sector experience and knowledge of government digital and IT governance. ITIL or equivalent service management knowledge.